Recent Reviews from AutoNation Ford Littleton

Staff super helpful, the place is clean and organized. We purchased a Bronco Sport with Katie and she made sure to give us a good price and make us comfortable with the whole process. Justin is also super helpful

Jake was great to work with in buying a new truck. He called quickly when I first was interested. He was quick to respond to text messages. He took the time to answer questions. Thanks!

Don't waste your time because the team at Autonation Ford Littleton, especially the management team, won't think twice about wasting yours. The staff was helpful but communication and sense of urgency are not strengths. The management is much more concerned with the prospect of meeting their quotas than actually selling cars. I waited a week for a build sheet being told several times they were too busy to take my already built truck (from the Ford website) and plug it into the system -- this would have taken no more than 10 minutes....I know because when I found a quality dealer (not here!) they had my order submitted to Ford in less than an hour end to end. Evidently only their managers can put together builds and don't care about local paying customers....? If you're thinking about ordering a new car, I'd highly suggest you look elsewhere if you want to feel like a customer, much less a valuable one.

Good service departmnet, Kevin was very professional and helpful.

Reductant heater in the DEF tank went bad. Update: It turned out the dealership kinked the intake hose to the tank which made it a very slow process to fill the DEF tanks. Had to pay for another mechanic to fix the issue.

Hats off to Lon who was exceptional to work with. While I ordered online, once I got to the dealership for delivery, Lon was attentive to get the car prepped, and remaining paperwork complete as smoothly as I could ask for. He did an excellent job explaining the basics of my new Mach e GT which is awesome (my first EV). The Mach e GT is fantastic. Thanks again Lon!

I highly recommend this particular dealership. I made an appointment with Brandon (via internet sales) to test drive a particular vehicle there. I was greeted and treated with the utmost kindness and respect. I was truly amazed with every person I encountered here. They were all very helpful, and there was not a pushy salesperson anywhere on the floor, inside or out. I'll definitely come back should I find what I'm looking for, and will also recommend to family and friends. Thank you Brandon, I had a great experience!

Totally purchased a used Porsche sight unseen. Never drove it, never saw it in person I just knew I wanted it. I contacted Jake through the internet, communication was on point, paperwork was Fed-Ex'd to me, I set up transportation and the car showed up FLAWLESS. The car was in perfect condition and the follow up afterwards couldn't have been better. Great Experience esp for doing everything via email and never actualy meeting my salesperson. Jake and Austin in F & I did a great job. Thanks Guys. LOVE the Porsche!

I just moved to the area and this was my was my first experience at AutoNation Ford. I made an appointment to have my oil changed and snow tires switched over for the season. Whenever I take my cars in for service I pull in to the service bay and greeted by an employee who gets my car checked in. I waited several minutes in the service bay area, was never approached by anyone so I went inside the building to be helped. I had an appointment for an oil change and snow tire switch over that was told that it would take about 1-1 1/2 hours. It took nearly 3 hours. When I went out to get in my car, the paper floor mat and plastic seat covering were still in the car and I had to take them out and throw them away. My car is always washed when it has been serviced at other Ford dealerships and I asked the employee if they were going to wash the truck and he told me they do not have a car wash-I thought that odd for such a large dealership who sells brand new cars that are delivered clean to the customers. I drove off and then it occurred to me to make sure that they put my regular tires in the bed of truck for the Spring switch over. They did not put my old tires in bed of the truck. I had to return to the dealership to get my old tires and was told the technician just forgot to put them in the truck. I just felt like I was not valued as a customer at this dealership and will not be returning.

Extremely disappointed with the customer service at AutoNation. I bought a brand new F-150 a month ago and it already has issues. The blind spot monitor isn’t working. I called to get an appointment and the they can’t get me in until Dec 2. I talked to our sales rep and he tried to fit us in but when we drove up earlier this week they said we couldn’t drop it off for service. We also purchased the leather seat upgrade and still don’t have an appointment. I reached out for a new appointment and haven’t heard anything back.

Their website price was listed, then I started an online transaction with out-the-door price shown. Before finalizing, I wanted assurance and to ask clarification on the deal from an online sales associate. They advised the online offer was not accurate, and that there was an additional “Market Adjustment” of $5000! This was on top of MSRP, and a “Dealer Fee” of $599! In my opinion the price representation is deceptive, resembles “bait-and-switch,” as well as resembles price gouging. It appears as if they are trying to make up their annual profit on the fewer number of cars on their lot. I would not do business here.

Dan was incredibly helpful and not pushy whatsoever. The rest of the team was friendly too. Great experience and thankfully wasn’t there for hours before driving off the lot with our brand new Explorer

Absolutely great customer service! Ben Duran in Littleton, CO was professional, polite, and knowledgeable. I would highly recommend the team there.

Well where to start. Made an appointment I get there after driving 45 minutes and they can't find JR. He finally approaches me and he looks at me like yea right this guy is going to buy a car. So then he gets on the computer and says ok let me find the car which I have worked at a dealership before, he should have had the car ready and waiting for me. But that's not what happen, he can't find the car or keys and he should have told me before I made the drive down. Just poor workmen ship by him and your whole dealership cause I did call later and spoke to someone else who said I will call you right back and guess what no phone call from him. This is the worst experience ever at a dealership I have ever seen.

Dan was super great to work with. Made the car buying experience better than the other deanships I've gone to.

KEVIN MOCZO is great service advisor, was helpful and forthright. hope you keep him.

Best experience I’ve had at Autonation Ford Littleton. I haven’t always been happy with their service department in the past but this was a very good experience. They worked me in even without an appointment and got everything done even having to find parts at a different store.

The quality of service at AutoNation Ford Littleton has declined over the past 1-2 years. I understand the pandemic has put a strain on personnel for most businesses. Will probably shop around at another dealership for my next service appointment.

This is the second time I have bought a truck from Auto Nation Littleton in less than 2 1/2 years. I highly recommend this dealership as their sales process has been super easy and fast every time. I had personally dealt with the GM Jay. He is the most professional GM I have ever worked with. He will take care of you and get you in touch with the right personal at the dealership for your every need. Because of Jay I am a loyal customer. Thank you Jay for your special attention!

Beware when scheduling service!!!!!!! I scheduled my car for service last Thursday and still have not received an update. My husband had to call and we find out they have not even looked at my car yet! I've been without a vehicle for 5 days now and nothing has even been addressed. They also have tons of appointments available online so beware when scheduling yours! Beyond frustrated with the service and lack of communication.

We had a wonderful experience with this dealership Dan McNamee was great to work with.

Just Bought a Ford Bronco Sport Big Bend all thanks to Gil Montellano! Went to 5 different Fords and this man helped me find the Branco I wanted. Made the process super easy and treated me like an equal. If you’re a woman shopping and want to feel comfortable, definitely come here and Find Gil! 🤓👍🏼🤝

Ari was fantastic to work with! He was responsive, found me exactly what I was looking for and made the process seamless with great customer service!

Just bought my car from there a week ago. Awesome experience! Katie helped me out and was an absolute pleasure! She listened which was a first at a dealership and most of all she was very honest and did not waste my time! Thank you Katie you are awesome!

Took a recently purchased used vehicle for a multipoint inspection. Results and suggestions seemed reasonable. Had their service team perform some of the suggested work. Everyone I dealt with at intake sure were nice folks. They were pretty busy and admitted to being short handed. No biggie for me.

Was told that installing new tires and alignment would take 2 hours, and I chose to wait and catch up on paperwork. At 2.5 hours in, I inquired, and they said no one was available to carry the 4 tires across the garage floor from Parts to tire bays at 8:30 as planned, but that they had just done it. Job was complete about 2 hours after that. Ridiculous.

The team at Ford Littleton took great care of my truck when I brought it on for service. Thanks!

We had my car towed to ford in castle rock. They were super mean. They would not even look at my car. The next day, we had it towed to Autonation, not only were they super nice, but got my car back in one day. They have great customer service skills.

If your Ford needs service I cannot recommend bringing it Ford Automation Littleton. I scheduled an appointment online and dropped it off at that time. Three days later they still haven’t even looked at my car, let alone done an oil change or made repairs on whatever is wrong. They cannot tell me definitively when they can look at it and just say they are very backed up. Donny try calling the service department either, they do not answer the phone. The only communication I have had is via text. I understand things happen, but the utter lack of clear, transparent communication is unacceptable. I will be going elsewhere.

Set up an appointment for factory recalls. They ordered the parts the day after I dropped off my vehicle. Three weeks later, they call me and say the parts are back ordered to come get my vehicle. Called multiple times, transferred, dropped call. Finally got through on 11/4/21 over 6 months later. Was told first available appt is 2/16/22. Zero stars.

Service & communication at this location is always top-notch. Despite the fact they are on the opposite side of town from me, I'll choose this location every time because I know I can trust the results

4.5 - The service dept was friendly and answered all of my questions honestly in terms of time frames. The parts dept was a different story.

Everyone at the dealership was courteous and friendly.

Cannot get car seen until end 2-3 months out. Possible transmission problems and this place doesn’t even care that you’ll be out of a car for this long. Lady who answered the phone was very uncaring and the fact they’re booked out so far is terrible! Hire some effing employees and figure out your business!

I had a wonderful experience! I saw the car I wanted and called to see if available. Upon arrival I was greeted by Sales Manager Dee. She thanked for coming in and introduced me to my personal salesperson Ty. Ty was enthusiastic and energetic! I had a wonderful experience with him. I test drove the 🚗 and of course it was fabulous! Hubby and I made a decision that we wanted to buy. Excellent price and even reduced. Car Fax was readily available and given to me. The financing was seamless! I mean seamless! Nothing was hidden and I love that my car was detailed and filled with gas before leaving. Proud new owner and my first experience with Auto Nation. Forever customer!

Great professional customer service purchasing a new vehicle

Tyric was amazing through our entire experience! I came to purchase a 2016 Dodge Ram. We were out of there quickly, with getting our trade in inspected, and on the road with a new truck! I brought my 2 year old with me and every staff member I encountered was very sweet and patient with my son. Highly recommend using autonation!

Never go here for service. I went here specifically to buy a Motorcraft Max battery for my wife's Explorer. I paid for the Motorcraft Max battery. When the car was "ready", I opened the hood to check, like I always do after any repair and found that they had installed a cheaper battery. I insisted they remove the cheap battery and install what I asked for and what I paid for. Eventually they did. 35 months later, the Motorcraft battery died. It had a 40 month free replacement warrantee, which was one of my reasons for buying it. I brought the car back to get the replacement battery. Again, they tried to cheat me by installing a cheaper battery. They also charged me $69 labor. I asked them to do the right thing and put the Motorcraft battery I had paid for in it. Also after checking the warrantee terms online, I found that warrantee replacements for Motorcraft batteries installed by a dealer are not charged labor. After pointing that out, I was told that didn't apply to batteries. I then showed them on the Motorcraft website where it specifically referred to batteries. Then I was told they couldn't give me a refund because their accountant had already gone home for the day! The parts guy claimed I couldn't get a Motorcraft battery because his record showed that they had installed the cheap battery when I had originally bought it, despite the fact that I had them put in what I had paid for after I saw what they tried to do. He then tried to tell me that I hadn't paid for a Motorcraft battery! I knew that was a lie because I had researched before I bought it and knew the price. The Motorcraft Max was expensive but I wanted it for its reputation and its warrantee. After almost 7 hours, I finally got my refund and the correct battery, but as a disabled person, it was very difficult for me to have to fight that hard and that long just to get them to do the right thing.

I did an online reservation for a used car at this dealership. I received a confirmation email with the date and time for my reservation. On the email confirmation it states "Only one (1) vehicle may be reserved per person, at a time. Dealer agrees to hold the Vehicle for 24 hours from the time of vehicle reservation." after i received the confirmation, i also received phone calls from the salesperson and the sales manager to confirm i was coming to see the vehicle. When i arrived at the dealership, I was informed that the car wasn't there and that it had been sold the evening before. So even though I reserved the vehicle and their electronic documentation states they will hold the vehicle, they did not. Would not trust them with my business!

REPAIR - DON"T GET YOUR CAR SERVICED THERE.....EVER. High labor fee, no feedback as to when you're car will be started, ready, etc. Called 3 times can't get them to return my calls. Didn't 3 days in and haven't' started on repairs. BS about parts. They forgot they told me the parts would be in the next day. That's the think about to much BS. Has a tendency to splash back on you. I was told rodents had chewed through my wiring. There's another review about this. Looks kind of fishy. AND DO THEY CARE????.....Absolutely not. Look at the service reviews. For charging $200 a hour, your customer experience is atrocious. How this place has a 4 star rating it beyond me, and also seems odd. Great at sales and bad at service I guess? Or they're soliciting reviews from family and friends? You be the judge.

Brought my F150 in for an oil change and a few other minor items. Was told it would take a couple of hours and I'd be called or texted when it was ready. Heard nothing that day, not even a phone call reporting on status. Finally I called about noon the next day and was told the work had been completed. No valid explanation for not contacting me.This dealer cares nothing about customer care, especially prompt communication. I can't recommend service at Auto Nation Ford and won't use this dealer again; one of the worst service experiences I've had and been a "Ford Guy" for years. Also, my 2017 F 150 is beginning to show signs of cam phaser rattle; this is due to a design defect. Ford is offering to reprogram the ECM as a "fix". Hard to see how reprogramming the ECM is a fix if the issue is a design defect. But acceptance of the useless fix is a condition to replacing the defective cam phasers down the road if the problem worsens. This has been a problem Ford was aware of since 2015! Ford customer care is a joke.

The people here are great but I have had my truck in twice already for a timing chain wear problem with a horrible sound on cold starts about 4 to 5 times a week and the problem has not been fixed they have only fix the side issues that were talked about and hearing that sound after only having the truck for 4 months is old and frustrating at this point especially when each time it was in the shop it was there for a week and they did not have any sort of loaner so I had to get rides from other people when the problem should have been fixed the first time it was taken in for this problem 😕

Ty was absolutely outstanding. I have not had a sales guy work as hard as he did in a long time, I own two businesses and I know what good customer service looks like.

Very much appreciated Gil and his communication and attentiveness during the order process and great service in the delivery of my new Mach-E GT.

I went in to AutoNation Ford to address some recalls as well as other issues I was having with my Ford Explorer. The service desk person, Samantha, was very friendly and helpful and found out that my warrantee covered a great deal of the cost. They fixed all of my problems at about half the price I was expecting. Samantha did her job graciously and effectively. Thanks also to the repair people who fixed my heater problem and fixed the roof rack! Overall a very satisfying experience!

I had a great purchasing experience. My sales rep, Kim, was very helpful through the whole process.

First off. This car buying experience was very different because it was the Bronco. Justin the sales manager is very knowledgeable. Took time out of his days off to answer questions. Christine was our sales personal. She did the same. She was invested in our best interest. She kept me informed and answered and took care of any concerns we had. She was over the top knowledgeable with everything Bronco. Yes we are now part of the Autonation family

Dealing with Lon Arnold, the salesman was a pleasure. Lon is an very energetic young and fun to work deal. On the other hand, Jeremy McDonnell in the finance department was a disappoint, as he wouldn't provide the purchase agreement and associated purchase documents until four days after we purchased the vehicle. A text to Customer Service quickly got Jeremy's attention and he email me the documents. Mr. Smith the General Manager also followed up to ensure everything was in order. If it wasn't for Jeremy in Finance, I would give Auto Nation an A but due Jeremy, they get a B.

Kyle was fantastic and loved the team approach and service. Nothing but good things to say.

Great service. I needed a wire harness for my car and thank God they had even though they showed they didn't. Thank you all soooo much for your help. The car is running again and my daughter is very happy.

‏The worst thing I've ever seen is customer service that is not honest. The people who work to make the deal are bad. When you talk to customer service, they talk in a bad way. I made an a deal on a specific car and sent all the required papers and information, and I have the right to know whether it was approved or not, after two days I sent an email and called On the specific person who helped us in the first meeting, but he did not answer, his name was Jacob, and I called the company, and a person called CJ answered, he spoke to me in a very bad way and hung up the phone and I still asked him what was happening I ask the manager to pay attention to the people who work in this field. It is customer service. The customer must be treated well, even if he cannot buy. I do not recommend going to this place. If you want good customer service, I buy on the basis of good customer service.

My experience here yesterday was not a positive one. Yesterday, I took my vehicle in for an oil change I made an appointment 4 weeks in advance, I dropped it off early with a man named Shawn. Shawn was very short when I asked him how long approximately until it would be finished. He told me 2 hours... (I'm thinking that's ridiculous for an oil change but whatever) He said they would call me when it was finished. Two hours goes by no phone call, so my fiance and I go back to the dealership only to find that my car is finished, sitting somewhere (the assistant manager didn't know where). I asked umm how long has my car been finished and he told me he couldn't tell me that and Shawn the original person who helped me left an hour after I dropped off my vehicle and that's why I didn't get a call back. Sorry excuses if you ask me. The assistant manger took 10$ off my bill and apologized. It's not that it took 2+ hours for an oil change, it's not even getting a call back. Won't be going back.

Everyone said it's a great time to sell a gently used vehicle we have a 2014 Econo van with only 51,000 miles on it and it is in Immaculate condition brand new Wheels a really nice van and they only quoted us $6,000 not only is that an accurate but felt almost like an insult

I called auto nation the night before my appointment to confirm the vehicle I was interested in was still available for purchase. Ari, confirmed the vehicle was available and asked if I wanted to come in and test drive it. I made the drive out there the next morning with my family of 5 from Frederick… sadly we got there only to find out that the vehicle I wanted was on a mechanics lift being repaired for sale. This was a complete waste of time and money…. I could have worked and made some OT money but instead I got the run around from this dealership that is clueless of the inventory they sell. I will never purchase a vehicle from AutoNation.

Great services and knowledge I definitely will come back again. I trade my Hyundai Genesis for another Genesis and I love it. Thank you Ben and Danica for making my shopping experience a great one. Even my dog got a lot of attention from the staff.

I’m from out of town and Had made an appointment with Katie to look at a car. When I got there Katie was a no-show and they were literally selling the vehicle I came to look at to someone else. Complete waste of time and huge inconvenience. The dealership could of at least called and cancelled my appointment and saved me a trip.

This service team cant get it right. They seem to somehow mess up every single time they have my truck, which costs me valuable work days. This most recent experience I want in to get brake serviced and an oil change. They did the brakes but did not change my oil which requires another appointment for me to get this done. Coincidentally, my last visit, they had my truck for a week and changed the oil but did not perform the brake service. I would go somewhere else!!

Made an appointment weeks ahead for general service (oil, tire rotation, etc.), the two recalls we continue to be notified on, and a surface scratch/ cut on the back seat (purchased the interior/exterior coverage). Dropped it off at 7 am and we finally called at 4 pm to see if it was done. Ford still doesn’t have a fix for the recalls, they “couldn’t find” the issue on the back seat, so it took them almost 10 hours to basically change the oil (not including the 30-45 minutes it takes us to get there each way). And the windshield washer fluid was almost empty. Sorry we also purchased the extended basic maintenance package because our time is worth a lot. We had great service when we looking to purchase the truck though.

This Service Department is dishonest. DO NOT BRING YOUR CAR HERE! I was told that a window motor repair would be $375, but got handed a bill for $694. I am so displeased with the lack of professionalism at this shop that I will never, ever consider buying a car here either. Thanks for ripping me off, Samantha. BTW....would rate Zero Stars if I could.

Worst customer service I have ever experienced. Too long to go into but never get callbacks when told. Left countless voicemails to return my call and never did. Requested a refund as I was messed around having to drive back and forth due to arriving for service appointment and nobody being there to service and then being told my car would be fixed in a day and it taking 13 days to fix with no updates and no notes on the system when I called. I wish there was another Autonation Ford in Colorado but unfortunately there isnt. Wish I was able to give 0 stars

The worse Service ever since being a Ford Owner for years. I had to keep calling to find out if my truck was ready cause it was towards the end of the day and Jesika would not answer my calls. Waited for a long time when I did get there. Then the service team accidentally left my lights on the entire day and I had a dead battery and my side steps of my truck would not automatically open casue the service team forgot to tunr it on. Just poor service overall - Autonation Ford Littleton

When taking in a car for diagnostic it would be nice to tell the person how much the diagnostic is nothing done but I have to pay $230.09 for you not to fix the problem and use a machine that I could have used at an auto parts store for free I feel this should be compensated because again I declined on the offer at the most diagnostics should cost 100.00 at most at an service shop big rip off and I will never bring my car here again

James Heyer your service director is a great employee. He helped me with a problem with my car stereo it took a couple of months to fix but James stood in there with me until it was fixed. Like I said James is a great employee he also took care of some other issues with my car. I hope when I return back to the shop for more work like{oil changes ect.} that I will be able to work with James. I believe he would be a great employee in any position in your company.

Slow service, terrible communication and had something stolen out of my truck. Service manager did nothing to rectify the situation and didn’t even have the wherewithal to call back with a follow up like he said he would. I can see why this place is awful with terrible leadership in the service department.

Nightmare trying to finance a $6900 2012 Dodge Journey. Final cost $15.407.03. The warranty cost $4000. Be careful.

Easy and quick process to order and take delivery.

Would not recommend, While the first time I brought my vehicle there things went well this time has been horrible . I'm guessing they are currently understaffed . Had a antifreeze leak. Brought it in on a Wednesday and never received an update. Had to call the service department several times just to get ahold of the person who their automated system had as being the service representative. It's now saturday and still havent been contacted with an update. Went through the automated answering process for 10 min. Couldnt get ahold of anyone .

The best.

Initially the sales experience was great, the sales person I worked with was very kind and non pressuring, the financing department was also a pleasure despite being short staffed that day. I absolutely love the truck I got, one of my favorite vehicles I've had. About a week after getting the truck I noticed one of the features they advertised for the truck was non-functional. I called the salesperson I worked with and left a voicemail, he responded by a brief email the next day, I responded back with my issue hoping to work something out because dealerships I bought from before were always happy to fix an issue they overlooked with the car. I never received a response and 2 weeks later I sent a followup email because I understand they might be busy, however still no response a month later. They also input some information wrong to the financing institution which made registering an account to pay the loan rather frustrating. Initial experience was great and I really do love my truck, I am fairly displeased with the back end however

Great staff. Painless process and a fair price!

They did a great job! I will definitely be back,

Purchased my Ford edge from AutoNation Ford in Littleton about six months ago. This was my first servicing on the edge. These guys are a consummate professionals quick in and out. Throw in there Servicing and Courteous through the whole appointment.

John was outstanding handling the problem. My truck is back to normal. Thank you John!!

Did the work on time for my 150,000 Mile maintenance plan. Kept me informed of what issues needed repaired. No complaints

Took my f250 in for recall. Needed a part to finish it, it has been just short of a month still waiting. Also need a seatbelt fixed, was told $450, and extended warranty probly won’t cover. Still waiting to hear if that is true or not. Service advisor won’t return calls, and nobody answers when you call. I happened on a supposed review that had my name attached from when I bought my truck, I didn’t wrote it. Poor place to buy, have service etc.

The service was close to as expected, the tech didn't the the engine light, and after further investigation. The rep and the tech resolved the issue. I do believe the tech may need more training, please use this to help him along.

They had my truck for 10 days. This was the third time they had the truck in for the same problem. Did a huge amount of work, changed timing chains. Did not fix the problem. I am convinced no technician has ever driven the truck and heard the noise, nor driven the truck after repair and still heard it. They are woefully understaffed in all areas. Spent at least 4 hours on hold unable to get through and went days at a time with no call back. Just a really bad experience and the problem still isn't fixed. Very frustrating. If the site would let me give 0 stars, I would.

I checked in at 8:40am and let the service advisor know of a couple of concerns and he didn't seem like he wanted to help. When i was explaining one of the concerns he just started walking away from the drive in bay to go back to his desk. Then I was told that they were too busy to give me a copy of the receipt and paperwork from service but that they would email it to me. I have yet to receive that paperwork.

They were very accomodating to my needs.

Until my father retired after 35 years as a General Motors district rep, I spent my life in car dealerships around car sales and service people. I recently had my car serviced at AutoNation Ford in Littleton. The only reason I did not give this one star is because I worked with both the service manager (Mandy) and the lead technician (John). If not for them, there would only be one star. I took my 2016 Ford Escape into the dealership on Friday, September 10, 2021. It was sluggish and making a noise I'd not previously heard. At one point it slipped out of gear. I contacted my sister who happens to be an engineer with Ford and she suggested asking the service department to see if there was an update for the transmission and run a transmission diagnostic. I gave this information to the service rep and left the car there. By 5 PM Friday, I had no telephone call from the dealership letting me know what was wrong with my car. So, I called the Service Manager early Saturday morning. She (Mandy) was very responsive and left a message saying that the technician took it out and said he couldn't find anything wrong. I called back and left a message asking about the transmission and whether or not it was checked. She left me another message letting me know that there was no information on the service request about the transmission. I stopped by the dealership on my way home from a morning meeting and, unfortunately, Mandy was no longer at the dealership so I had to talk to the original service rep about the car. He was smug and smirked. As he was looking for information, he asked if we picked up the car. This was after I told him no one called me on Friday and it was still in the shop. I had someone with me so I do have a witness to this situation. I left the car at the dealership again (solely because Mandy was so responsive). I called Mandy and left a message that I knew she would get on Monday morning. She asked the lead technician (John) to see what is going on with the car. John called me later Monday afternoon to let me know what was going on. There was a front wheel bearing that was bad, I needed new brake pads, and the tires were worn out. Because of the inconvenience, a $2000+ job cost $1700 (John gave us coupons to offset some of the cost). If not for Mandy and John (the lead technician) I would have taken my car elsewhere. However, John was great and made some suggestions for me because I intend to keep the car for at least 5-10 years longer (or until I get to 130,000 miles). If I had only dealt with Mandy and John in the beginning, I would have likely given AutoNation Ford five stars. However, the inadequate customer service response from the original service representative led to the three star rating. I hope the dealership will take this seriously because there are other service options in the metro area.

good service and fast repair. I'm disappointed by the flimsy quality of the undercarriage shielding that came off in deep snow. This is not the kind of quality I have come to expect from Ford.

Had a great sales person who was extremely helpful, and the finance department was also helpful. They were friendly and listened to what I was looking for. There was some miscommunication when I went to pick up my truck, but everyone was very nice and tried their best to rectify the situation. I am giving it 2 stars for the service department which has been extremely frustrating. When I bought my car, I was told I could bring it in within 2 months to have things looked at, however, I was unable due to the communication within this department. I called almost everyday for weeks, usually to wait and then be hung up on. Or I would leave a voicemail and never be contacted, or talk to somebody and be told they would pass on information and it never did. I even contacted the customer service department, who said they would pass on the information to the service manager who again did not contact me. Trying to get into the service department has been beyond frustrating to the point where I gave up and went somewhere else. This is not a reflection on the sales and finance team who were wonderful! But part of buying the car was being able to have it looked at within 2 months and I feel that was a scam with how I was treated. I have actually never written a review for buying a car but feel others should know, and I will not be recommending this place because of that service experience.

The service writer was not knowledgeable about the repair costs. Previously he had quoted me one half hour labor to repair a turn signal light. OK ? then he comes back and tells me it will now cost $355 dollars...WTF ? For a turn signal lamp? This is highway robbery!!! I have had previous dealings with Auto Nation and their service department over their lack of knowledge and pricing policy. I have always driven Ford but this is getting ridiculous!

Replaced parts on my vehicle, which were not authorized. Also could not get anyone to answer the phones at the front desk in sales or service dept for 3 and a half hours. Left numerous messages and no one would return my call. Finally had to go through the parts dept., to get a message to the service manager. Got my vehicle back and went through the billing to find out what they did right. Had to return next day and complain about replacing parts not authorized. A week later, I did get reimbursed for the parts. Will not use this dealer again.

Went in for airbag warranty. They determined I need one but didn't have it in stock and need to order it. It's been over a month. Can't get anyone from service to answer the phone let alone return a voicemail message so I can find out when I may bring my car in for the replacement airbag. Sad...used to be my favorite dealership for sales and service.

Awesome buying experience!! I highly recommend this dealership! Dan is awesome!!!!

The representatives at this dealership were extremely kind and helpful. They listened to my preferences and really tried to deliver for me. I was extremely pleased with Kevin who helped me secure my car purchase. Overall great experience for me.

Dishonest! Sold a truck with obvious wheel bearing issue. Kevin the sales manager lied and said it was just the tire noise. After having our own inspection and discovering the danger- Dennis also lied and said it was wear and tear. After less than 2 months Auto Nation failed to honor their promise to fix it if any problems arose within 3 months. This business took advantage of a non-english speaker to make a buck. Terrible place.

Horrible service when it comes to the service department. No call back feature for waiting lines, when driving into the garage there is no one to greet you and check with you. No representatives that show care about the service you need. I have been to their dealership service departments and they have done a superb job compared to this Littleton shop.

I would give zero stars!!! Do not buy from them. The only honest people in the building are the finance people. There were nothing but issues with my trade-in and purchase. I was highly dissatisfied, and even after an email to them outline my issues, no response. It's been over a week. Just don't do it.

I would give zero stars!!! Do not buy from them. The only honest people in the building are the finance people. There were nothing but issues with my trade-in and purchase. I was highly dissatisfied, and even after an email to them outline my issues, no response. It's been over a week. Just don't do it.

Sales department? Amazing. Service department? Worst in the state. Jareth helped me buy my 2021 Ford Bronco Sport and everything went smoothly and he made the process super simple for me. However, dealing with the service department has been nothing but a nightmare. With less than 5000 miles on my car, my brakes were squealing and my adviser said it wouldn’t be covered under warranty. I’m sorry??? Then, after they had my car all day, I called and called and called and nobody answered to tell me if my car was done. I actually had to speak with a manager in the sales department who walked my message down to the service desk. After all that, I leave, and my breaks squeal the whole way home. What a waste of time. Should’ve spent $35k elsewhere

Had one of the best and fastest vehicle purchase experiences here when I bought my new Bronco Sport. Salesperson listened and was no nonsense.

Excellent service

Great service department!

Took care of a emissions related recall for my F350 but had a check engine light go on about 3 weeks later with the emissions system and put 3 calls into service manager and she never called once. I was leaving for a camping trip using this truck and no call back!

i bought my car from here years ago and have always taken my car here for service. service used to be really good, it was fast and friendly. these days, not so much. i wasn’t greeted when i first arrived for a scheduled appointment, stood there for several minutes before i was acknowledged and even then it wasn’t a greeting just ‘someone will be with you shortly’. when i finally get my car in i inform them that there’s something leaking to please look into it. i get a call that day and am informed that i have nearly $5K in repairs needed. i thank them and tell them i need to speak to my husband before agreeing to the services. i call right back and tell ask them how long it will take for them to complete the repairs, they tell me 2 days, i tell them to go ahead. toward the end of the day on the day my car was estimated to be completed i call and call to find out if my car is progressing on track with the estimate. person never calls me. i call several times, no return call. i finally call the front desk and they say they will get someone to call me. said person finally calls me back and says my car won’t be ready until the next day at noon (no apology, nothing. just matter of fact, they’re behind). i’m irritated, but what can i do? the next day i arrive at noon because that’s the only time i can get a ride. when i arrive, the advisor says to me (again no greeting) ‘he’s still working on it’. as if i’m a crazy person for showing up when he said my car would be ready (the second time). after an hour of waiting, i ask him if he has an estimate of how much longer, he tells me end of the day ‘it’s a big job’. i start to panic. i have 3 children and need my car and now i’m stranded at the dealership. advisor comes up to me a few minutes later and informs me that he is going to give me a loaner because he doesn’t think my car will even be ready by the end of the day. he says my car will be ready on monday, and that he’s off that day, so someone else will call me to tell me when my car is ready. i call on monday around 4:00 pm to see if my car is ready yet, i’m in the phone tree for over 10 min before i get irritated and hang up. i finally just show up. there are 3 people working there that seem to be physically capable of answering a phone, i am at a loss as to what is happening at this place. i speak to a super pleasant man and inquire about my car, he looks and says ‘i’ll pull it around for you’ (so my car has been ready for how long and no one bothered to tell me). i will not return to this place for work on my car ever again. worst experience i’ve had in the 10 years i’ve been going here. do yourself a favor and find someone else.

I'm having trouble with a door opening and Autonation has been told about the problem but I live 647 miles away and I have received little help to resolve the problem.

Disappointed and left feeling taken advantage of. I showed up to my scheduled appointment to be told they wouldn’t be able to look at my truck for a couple of days and wish they would have had me bring it in when they could diagnose it and fix it. The cost of work was astronomically higher than it should have been for all three items they took care of for me.

Good service. Professional, courteous.

It was a great experience. Lon, our salesman was very courteous, helpful, and enthusiastic about his job.

Been trying to get ahold of service for my Fiesta that has been there a long time. Insurance tells me they are waiting on calls back as well. Hoping I can get contacted this way.

Great experience from start to finish. JR was our sales rep and he was extremely knowledgeable and found us exactly what we wanted! Austin was our finance guy and he was fantastic! Smooth process and quick! Definitely the best truck buying experience thus far. No BS, very helpful, and no time wasted.

Gil was the best personable and professional gentleman who helped me through the whole process of buying my new Honda CRV... everyone at the dealership was very friendly and swift moving during all the steps that I needed in buying a car . Honestly I had no idea what the process would be like but it definitely is thorough and complete if I had to go through it all over again I would do it only at Ford autonation!!

This is the second vehicle I have purchased from Auto Nation . Both times were pleasant experiences but , my latest purchase of a Nissan Titan was made even better by the outstanding service of My salesperson Jake Weekley. With the fair prices and, great service they have made a customer for life!

Would Not Recommend. I took my vehicle in Monday 8/16 to have a oil change, new tires and repair my touch screen controls. When I dropped it off I was told it looks like “we will have it overnight” On Tuesday 8/17 I was told it will run into Wednesday 8/18 depending on what parts are needed. They fixed the touch screen control by Wednesday 8/18 but they needed the ok for new tires (why they didn’t ask on Monday?) They got the ok on the tires Thursday 8/19 at noon but the car was not ready until 6 PM. Today 8/20 I picked it up. Their main telephone number never gets answered. The service adviser gives you his card but he never answers his direct line (He does call back if you leave a message). They didn’t ever wash the car like so many dealers do in the Denver area. Rental cars are outrageous right now and being without a vehicle for a week when being mislead about a repair duration is simply unacceptable. It's very simple, do not over-promise and under deliver.

Great service appointment. Quick and efficient for our F450.

I do not recommend anybody taking their vehicle there for serviceI took my vehicleTo have it repairedThey told me I need a new computerI told him no I'll pick the vehicle upBut when I got there I looked under the hoodAnd seeing that they butchered my vehicle is cut wiresAnd the manager denied everythingHis name is Ben Johnson

Warranty work performed in less time than I was told it would be, truck running and sounding great.

Kim was very helpful and patient with us.

Service department is very unorganized and impossible to get on the phone. Showing up in person is the only way to talk to someone here. It took nearly a month to fix one safety related issue on a used car I bought from another AutoNation that had to be fixed at the AutoNation Ford. I had to work with four service advisors over four weeks. There were other issues including a recall that they didn’t even get to while they had the car but I couldn’t wait any longer for them to fix it so I left with just the one problem fixed. If you don’t need the use of your car for a month at a time, this is the place for you. Good luck if you need to take your vehicle here for warranty work. You might want to consider buying somewhere else other than AutoNation if you think you may need service done at some point.

Autonation reached out to me with a recall notice several times in. July letting me know it was of extreme importance to reach out to them. I called AutoNation Ford Littleton and they asked me to bring my F150 in on Aug 18th at 8:00am. This appointment was set up 3-4 weeks prior to Aug 18th so any necessary items needed would be avaiable at Autonation. I brought my truck in on time and the service rep pulls up my file, then looks at me asking why I was there. I explained that Autonation had requested this appointment due to a recall part (a Cam of some sort and auto locks) He signed me in and let me know I would receive a call to inform me of the issues later that day. He then sent me to Courtesy car. Once there I asked for a truck since I am a custom home builder and am always delivery small supplies to job sites. I was told the only truck (ranger) was in the shop and I would have to take a small SUV. When I walked out to the loaner car, the courtesy truck that wasn't suppose to be available was right next to it. I went back into the dealership to courtesy desk and the woman had disappeared. I waited 10 min and asked her where abouts but no one could help. I left for my job sites, I received no calls that day from Autonation, I made several attempts throughout the day but no one in Service ever answered the phone. I finally reached someone in Sales at 4:55, she put me on hold and went to talk with a tech. She returned telling me the truck would have to be there for 3 days. She mentoned a service rep would call me in the morning. Aug 19th 12:30pm, no call received so I reached out to Sales again asking for Service Manager Meranda Bell. She finally answered her phone after several calls and pulled up my file on her computer. She told me no notes were available so she would talk to the Tech and call me back. 10 minutes later Meranda calls and tells me, the Cam part that Autonation had asked me to bring my truck in for wouldn't be available for several weeks. Autonation had pushed for me to bring my truck in, they refused to keep me informed and they wasted a day and a half of my time for no reason other than complete failure to plan appropriately and incompetence. No part available, no customer service and no remorse for their ignorant actions. I had purchased the vehicle there but will never use this dealership again for another vehicle. Throughout the course of this ordeal I had asked several times to speak with the General Manager Jay Smith, unfortunately he was always in a meeting and then when I did get back to pick up my truck, he apparently wasn't there. Do not waste your time with this dealership, Horrible service, their incompetence and disinterest in you as a customer will leave you with total contempt and aggravation, apparently the lack of customer service goes all the way to the top with the General Manager.

Service was excellent.

Service is great. Salesman, McNamee, was respectful, courteous,friendly and extremely helpful. Definitely recommend him to anyone I encounter.

Very Pleasant experience. Was in and out fast but good friendly service.

It was bad. Every time I have been here for service it has gone really bad. The only reason I return is because I have a service package that I bought when I bought my vehicle. Now that I know I can use it at any Auto Nation dealership I will never return to Auto Nation Ford in Littleton

The repair work is fine. But contacting the dealer is unbelievably bad. It takes for ever for someone to pick up and that's only after you have gone around and around through the phone selection system. If you leave a message, calls are not returned by either the service staff or the general manager.

Jereth my sales rep was amazing. I was recently pretty bad car accident where my vehicle was totaled so I had to get a new one. Jereth went above and beyond to work with me on the car I wanted. The entire process was very easy. The finance manager Shawn who helped finish everything was awesome as well. They worked with my budget and made sure the I was able to get the vehicle I wanted. I travel for work often so having a reliable vehicle is imperative. Thank you guys so much. 10/10 def recommend

I made the mistake of using this service department again when a recall came up but the customers service has only gotten worse, the service advisors don't even seem to know how to operate a vehicle, and the recall took far longer than expected because the parts needed to perform the fix were not ordered properly. Anytime to try to get information, since nobody calls me, just hear constant ringing of their phone that nobody answers or leave a message and phone number that is not returned. I WILL NEVER USE THIS SERVICE CENTER EVER AGAIN!

My service specialist was very nice but when it came to getting back to me to resolve my bill she was near impossible to get a hold of. They said they fixed my problem but a day or two later I was having the same issue I brought it in for. Now had to reschedule to see if they can fix it about another month out for scheduling the appointment so that is annoying. They hit me with a hidden fee which I am never excited about. Just be up front with what all the fees will be before it comes to paying the bill.

People very friendly, helpful and took care of my problem fast ,very happy. I purchased or should l say built my truck from scratch there with the manager Chris and gil ,so. Big thumbs up

Excellent customer service

Did a great job just wish I didn't have to wait a week and a half !!

Great service for an oil change. They also fixed a surface scratch on my bumper.

very friendly, helpful and informative staff. I am very satisfied in total.

Amazing service and the staff I worked with were very helpful. Thanks, JR!

Purchased a 2017 truck from AutoNation Littleton in October 2020. The truck itself is great however the promises they made at the time of purchase have not ben fulfilled and now no one I worked with will answer my phone call. I am missing an additional key fob, and they were supposed to fix a sunroof issue that they have not. I have been trying to contact them for months with no luck. I would strongly recommend purchasing a vehicle else where so you can get decent customer retention. Update. Spoke with the GM and he was able to make it right!

I sold my car at AutoNation Ford in Littleton and had a great experience with Kelly Goplin, Purchasing Manager. Not like any experience I have had before at a dealership. This gentlemen was top notch, no pressure, super friendly and provided a very fair price for my vehicle. The process was fast and I had my check very quickly. If you are going to this place, my advice is to ask for him by name.

Great service

Great organization, that has gone the extra mile for my business. They took the time and made the effort to provide me a great deal on my 2021 Hybrid King Ranch.

I have a Ford prepaid maintenance/service plan for my 2019 truck. I brought it in for routine service which was supposed to include a 40 pt inspection which would have been useful since I was taking a trip in the near future. When I picked up my vehicle, all that was done was an oil change and it states on my receipt that an inspection was not performed. What is the use of prepaying for services when you don’t receive the full service paid for? I feel like I was robbed. Since I am in the market to replace my other vehicle, I am going to be looking elsewhere and this is after purchasing 5 vehicles from them over the last 17 years. Why? Because you do not receive the service paid for. I was having doubts about this dealership and service department for the past year or so but this experience has sealed its fate. Stay away from auto nation Ford in Littleton!

I would recommend you read everything as the will pull a fast one on you they are shady I would recommend you find a different dealer to shop with as this dealer you can’t trust them to have anything but Greedy intentions

Felt like assigned service tech nickle and dimed us for items we did not need and did not listen to our needs or direction for items on the car that needed to be addressed. His attitude was get in and get out and move to the next credit card payment. Finally requested new service tech and had to speak to manager. Manager was great just a disappointing experience and will only go back if we can directly deal with Manager.

I dropped my truck off at 830a for an oil change. Shared that I needed the truck back by 1030a. 2 hours provided for an oil change! At 1030a, the truck wasn’t even touched. I came back to pick it up and had to leave. Total waste of my time and money as I had to pay for an Uber. Someone should have called me to tell me the truck wouldn’t get done in time. Or not have me schedule an oil change weeks in advance ONLY to not get it done the day of my appointment. HORRIBLE Service!!!

This Ford Dealer is so accommodated! Your employee, John Watt is so professional and explains everything to to you. The time one spends in the waiting room is great and short or reasonable. Thank you John see you in couple months for tires.

This is one the worst service experience I have had.....long story short the service manager had no clue what she was doing or what she was talking about. Auto Nation Ford Littleton told me my F350 repairs would not be covered because I didn't use a Ford air filter so they proceeded to charge me 400$ for the repair and didn't fix the problem with Ford parts they used aftermarket parts. PLEASE DO NOT DO BUSINESS WITH AUTO NATION FORD LITTLETON

Tanya is hands down the best service advisor there is; however, it took the dealership almost 2 months to complete the work on my 7 month old car. Then I go to pick my car up and some of the work was so bad from the body shop that it had to go back. Not necessarily the dealerships fault since it goes to a separate body shop but still. Tanya got all that sorted immediately and was a huge help. But I'm currently trying to see what Ford will do about the quality issues of this car.

Will never do business with Autonation Ford Littleton again. I bought a certified used vehicle from them in April. The sales team said everything right to make me feel comfortable with the sale. The sales director Dennis stopped my wife and I at the door when we said we wanted to sleep on it and gave us a very well rehearsed speech about taking care of us and wanting to make us clients for life. We decided to purchase the vehicle the next day. It became apparent after a few weeks that there were some portions of the vehicle that were not in working order. Knowing it was a Certified vehicle when I bought it, I attempted to contact the dealership to arrange service. 5 phone calls with messages left went unreturned over the course of 2 weeks. Eventually a manager happened to answer the phone and promised a call the next day by Dennis. No phone call was received. I emailed the manager who promised a call the next day. Again no call, instead a very short and curt email asking what the problem was and when I could have it down for inspection. I take the car in and the service department has no idea why I am there or who I am. Dennis is nowhere to be found. The agree to take a look at it and give me a loaner. Id like to say that my experience got better from there but it did not. This review is already getting too long so I'll just summarize that the vehicle was in their shop for over 40 days to replace the struts, fix a roof rack and replace a switch for the mirrors (all items that were part of their alleged pre-sale inspection). They were supposed to fix the wireless charger and claimed that they did, it still does not work. I inquired about an extension on my 90 day warranty since it was in the shop for so long and was told I could buy one if I wanted it. It took me over 4 phone calls and emails to get my copies of the bill of sale and warranty paperwork. I contacted the general manager Jay Smith and left two messages concerning my experience. He took a week to return my calls and left a half hearted message stating that he talked to his service department and was told they were working on it. Bottom line is once the sale is done, they are done with you. Will never deal with them again

Avoid the service department... Service writers were friendly, but your "Scheduled Appointment" means very little. Upon arrival I was told it would be about a day or so to have a recall (rear toe links) fixed on my flex. Whats the point of an appointment if you can't get to service it until a day or so later? A bit drastic for something that can be done in 20 minutes in your own driveway. But because it's a recall, you can't do it yourself. Would have been nice to know lead time ahead of time to be able to plan accordingly, or since it's a factory recall, a loaner car should have been offered and scheduled beforehand knowing how long or slow they would be with the fix.

Made an appointment 6 weeks in advance and told them specifically what I would like worked on and what to check. When my appointment date came, they said they could only perform the oil change and tire rotation and not check the other two services I would like fixed because they are ‘busy’. I waited 6 weeks what more heads up do they need to perform service? I dropped off my truck 8 hours ago and none of the tasks have been performed and they are telling me to wait longer to get my oil changed. Long story short don’t waste your time and go somewhere else.

I purchased my 05 Mustang there and I continue to return because of the top service. My car stayed 4 nights, but was returned to me as clean as before I took it in. I really appreciate that.

We worked with Dan (Sales) and Ali (Financing) and it was a stellar experience. This is the first Ford we purchased and they both made the experience easy, straight forward, and stress free. We came back to test drive a truck once it had arrived on the lot, but it was not entirely what we were looking for, Dan patiently worked with us to review his inventory, see what trucks were available at the time and gave us some timelines on ordering a truck as well. At the end of it all we found the truck we absolutely loved, for a price we could sleep with, and Dan knew (what seemed to be) literally everything about the truck. He walked me through each and every detail, was very patient, answered questions, allowed us to test drive a few of the trucks, gave my husband and I space to speak and decide. Genuinely was the easiest experience buying a car! Likewise in Financing, Ali was exceptionally professional, explained each detail we had, did not seem to upsell us on anything and worked quickly! All around the easiest 5-stars we could give.

They had my car for 2 weeks after my scheduled appointment. Amd did not work on it at all. They had 2 parts to order and only ordered one in 2 weeks and when I asked why they told me I was being disrespectful and to come get my car because they don't have time for me. It was there for 2 weeks amd was a huge waste of time. I would never bring your car here for work. They are clueless

This place is a piece of a JUNK. We bought our car the financial guy wanted to FORCE US to buy package of protection plan or whatever that is, and when we kept saying no he literally acted like a TODDLER and barely looked us in the face and rushed things to give the papers and make us get out of there. Also, he said that once we paid the car, we would be receiving our title. It's been OVER A MONTH we paid and now they are saying that we have to go to DMV, pay and get our title. That's unbelievable. I definitely don't recommend this junk of a place and never step my feet there again.

Worked with Christina and she is awesome. Quick and efficient, it was easy to sell our truck to the dealership. They didn't even low-ball us, nice. We will be back for sure.

They take great care of me & my Ford.

Would be zero or negative stars! Worst service department ever! Worst used truck purchase ever! 2016 F250 50k when purchased 80k now truck has had more problems then last 4 cars and trucks I've owned been in and out of their shop every other month or more in the past year. Always a hastle always weeks out! Last repair for upper oil pan leak was supposedly fixed fast forward 2 months oil pan leaking again scheduled an appointment to bring truck in to be fixed then they proceed to tell me its going to take 3 weeks to get to it fast forward another 3 weeks call to confirm appointment they then proceeded to tell me the shop is backed up 4 weeks and can hopefully get to it then. This place is terrible dont go there!

😀Tanya in the Service Department was great. She helped us to get our problem fixed. I would highly recommend AutoNation Ford Littleton to everyone.

Very professional and a real pleasure to do business with.

First time with the Auto Nation Ford in Littleton. Had Jesika Galbraith as a service advisor. It took a little longer than I anticipated, but that was due to the company my extended warranty was through. Jesika went above and beyond to make sure my truck was fixed properly and promptly. It was a great experience compared to other dealerships I've been too. Hats off to Jesika, thanks for a wonderful experience.

I bought a used mustang 7 days ago and they still have not serviced it to make it their certified guarantee. I have been waiting and have to contact them everyday because they never update me.

I bought a used mustang 7 days ago and they still have not serviced it to make it their certified guarantee. I have been waiting and have to contact them everyday because they never update me.

Very helpful, courteous, and efficient service. Much appreciated!

Excellent service as always, will return for service and purchases, great communication with service rep and reasonable fees.

Kevin Laurie and team has been great throughout the whole ordering, waiting and delivery process. They were friendly, patient and really just wanted you to have a good experience despite that they are under a lot of pressure to overcome the impact from the shortage of vehicles at the moment.

Agreed upon services - Good. Call after I left recommending another $900 in service- unnecessary and somewhat annoying. Jessica and Madi were both very good and a pleasure to work with.

Terrible service on multiple levels. First, I originally scheduled for 6/23 but had to reschedule. The next available appointment available for an oil change was 3 weeks later, which is a ridiculous delay. Next, I attempted to call the service number to confirm my appointment and if I could drop the car off the evening before. After 30 minutes going through and endless loop on the number (press 1 for service, I press 1, then press 1, 2 or 3 for scheduling, checking on status or one other choice, I tried all 3 and all you get is back to the beginning..."Press 1 for Service"), I drove to the service center. I was able to drop off the car, but when I told the service employees about the IVR system problem they just said, "Yeah, that 800 service number is terrible, everyone knows about it but no one can do anything about it." They gave me a card and said call a direct number, not the number on the website...so everyone else calling on the website is going to go through the same frustration with never being able to reach anyone. Finally, I received a call the next day that my oil change was complete, and they recommended replacing all 4 tires. Since I have about 19,000 miles I thought that recommendation was borderline insane, and asked the service manager about that. She asked if the tires were original and I said yes, those are the tires than came with the new car when I bought it from Autonation. She said that makes sense because the tires they put on new cars are low end and typically need to be replaced by 20,000 miles. I don't know if that's policy or not, but I'm certain I won't buy another car from Autonation if their business practices are this misleading. If nothing else, I'll more carefully examine the quality of tires when I buy a new car.

Not a great experience. My car needed extensive (quoted $6,200) work that was going to take 1.5-2 weeks to complete from the time I brought it in. I have a 10 month old baby, and asked for a loaner car, since it is much harder to commute with a car seat. They sent me to the loaner car department, who never bothered to call me back. When I finally got a hold of my assigned technician for more details about the actual price and timeline, I asked again about a car again, and he put me on hold and came back 10 seconds later that all rentals were unavailable for 4 weeks. 1. Terrible customer service. 2. Terrible salesmanship. This is a HUGE brand, with multiple AutoNations within a 20 minute drive. PLUS, with that much work being done to my car, lending me a used car that I could buy would probably entice me to buy a new car instead of plunging money into my current Ford!! I then never was contacted when my car was done. I had to call on the day they did it would be done, and it took over 15 calls to get anyone in the service department to answer, and when the line would transfer me to sales (who pick up IMMEDIATELY) they wouldn't even listen long enough to hear that the service line is what kept redirecting me to them. They'd just respond annoyed that I wasn't a sales lead and immediately push me to the same cycle of no one answering in service, and getting redirected back to them. Finally, when I showed up to get my car, the lady asked if my technician reviewed everything with me. "Nope!" Well she didn't either, she just looked for the price on the sheet, charged me, and told me to wait outside for my car to be brought up. (Which they returned to me with 0 miles until empty). The entire experience was great examples of what not to do in business.

Quick,courteous and efficient

Tanya was friendly and efficient. Thanks

Nathan at AutoNation Ford Littleton helped us purchase our Ford Fusion. This is the 2nd Fusion that we have purchased from this dealership. I highly recommend Nathan as he was very helpful and easy to work with. This was not the typical car buying experience.

I feel totally ripped off. I came in for a basic oil change. When I got the bill for the oil change, they had added $20 for a “19 point inspection” that I had not asked for. I will not be going back to Auto Nation again, and I would not recommend that you do either!

Jake from parts needs to learn how to smile

Great experience, from the online booking, the reception, and communication throughout. Definitely coming back here for other services

Edit: 3 weeks later no response to this review To wrap up the experience- if you want to receive post purchase services, do not buy a car from this place. Purchase itself was relatively smooth. We had an appointment to get a car (paid fully in cash) and still waited several hour because they double booked us with other customers. During the purchase I asked about some extra things we wanted to buy with the car such as dash cam, which was ignored. Ok whatever. We bought a new car with cracked windshield and had proof in writing saying its going to be exchanged for free within 1-2 weeks. Now, almost 4 months after puchase this place was not capable to arrange the windshield change despite several attempts from our side. So yes once they have your money they do not give a cr*p. Will never ever buy here or recommend this place to anybody. Super unprofessional and ridiculous customer service. I would love for management to get back to us with an explanation as to why we still have to drive around with cracked windshield or arrange refund so we can get it done ourselves. The Carpenter Family

I had a major engine repair accomplished in 3 days for what I thought would take weeks. All of the work was done over the 4th of July holiday. Seriously impressed!

Great service and was kept informed of any issues.

I Just drove hour and half to purchase a truck and get there and am told they have sold it 15 minutes befor I arrived. They will not honor an appionment and dont care to tell me that they have double booked showings for the truck befor i drove to see it. Completly unprofessional and rude to willing customers absolutley no concern for customers time they just want to push cars threw there lot.no phone call to tell me its sold just let me waste my time.

Excellent service and communication. Thx

Kimberly was such an amazing person to work with while we searched for our dream car. It wasn't exactly the vehicle we originally wanted however after working with her and getting the opportunity to work with her I then realized that this was my dream car well SUV. She was awesome and the best I had encountered with the whole day considering we went to like 6 other dealerships. Thank you Kimberly for giving us your undevited attention and for helping us in finding our dream suv. We truly appreciate you.

John is amazing! He is attentive and makes sure to assess what needs to be done.

I had my F-150 serviced there this past weekend.. They took care of all of the issues and did a great job!

It was great. Jesika is very personable, kept me informed, and honored timeframes/commitments we had discussed. Kudos to your detailed as well - I don’t think car has ever looked this good!

We bought our Ford Escape here and have always had all our service work done here. They have always done a great job on time. We recommend AutoNation Ford Littleton.

Not giving a 5 star this time. 2 minutes after leaving AutoNation my motor cover under my Truck blew off. I had to drive it back this way and the cover was ruined. This coming off wasn't the techs fault completely. But they new it was not secure. I tried to contact the service manager with no luck and no call back! Not sure why they didn't at least make a call back to me. Poor customer service on this visit. Not sure I'll be back to this location.

Jessica was awesome,thanks for the help!

Mandy was outstanding - kept me up to date - shared all options, let meknow cost, pro's and con's of these options. Originally it was to be an overnight because of parts but she pilled it off and it was a same day service. Very pleased again and so grateful they had a part for my 2009 Escape

Michael Nixon is an amazing salesman! He went above & beyond to help us out!

Thieve people are fantastic and their vehicles fantastic too

I made a service appointment over the phone, but they had no record of it when I got there. I'll take the blame for that because I should have called to confirm before leaving. However, they then told me it would be a 2-3 day job once they could eventually fit me in. I ended up stopping at a parts store on the way home and got it fixed in about 4 hours. Maybe they just didn't want to do the job, or maybe they wanted to bill me for more hours, but either way don’t lie. The guy was at least polite, helped me right away, and sounded like he would really try to fit me in their schedule.

Enjoyed everyone so helpful

Very rude. They actually told me since I bought a used truck they will not put in the time to fix my transmission. I do not recommend them to anyone. Pathetic

We took in our truck on July 29. They were to call about an estimate. They did and quoted us $480. At that point we told them to go ahead and it would be done on July 30. It was not done until July 2. They also told us the bill was $1100. When we told them what quoted price we were given, they adjusted the price to $468. It was a satisfactory adjustment for us.

Good service did what needed to be done at the lowest price possible! I would definitely recommend!

It started out good, then we found out our vehicle was going to be there more than a day, we were not prepared to lose the vehicle, we were in a tough spot because both our schedules for work change all the time. You guy's stepped up and figured out how to get it our vehicle repaired mid-morning the next day, my wife was going to have to cancel multiple appointments with her clients which would have cost us more than the work being completed! The way you handled our concerns, that get's you the five stars rating. Thank You

First, up until 9 months ago I would have given 4+ Stars. But it has changed, tried to buy my 5th car there and just no service. Standard dealer of make you wait and try to wear you down. However the service department had been spot until this last visit. Schedule service just over a week ago. Looking to have brakes check & shocks. Appointment set for 9am showed up 15 minutes early & checked in. At 3pm received a call that they might not get to vehicle, then told it might be a couple of days. I would like to assume that this is a staffing problem, but not given any assurances.

The "No-Load" Diesel Fuel consumption and significant use "DEF" consumption [2.5 gallons] has worsened to well below 12 MPG. Based on the research I have done, Auto Nation Ford needs to hire knowledgeable Diesel Mechanics" or get out of the business of selling and servicing Ford vehicles. This is my 6 Ford pickups and 1 Chevy pickup [and a Ford Mustang]. So should I go back to DuraMax? FYI: I will be reporting this to FMC...................

Very disappointed with the service for the 2nd time at this location. Took my car in as it was making a strange noise. At the end of the first day was told they were still diagnosing the noise and that it need to be kept into the next day. End of 2nd day, told that they were able to replicate the noise but still trying to figure it out and needed to keep through the weekend. On Monday, I was told that something is very wrong with the car. It would not shift correctly and the steering was very loose (you could turn the wheel with a pinky), guy told me he has no idea what is going on but they needed to keep the car another day. Mind you, he is still not addressing the original problem. Since I purchased this car from an auto broker, I called my broker who then called the dealership to find out what is going on. Maggie the service manager called me, I explained what all has been going on with the car and my interactions with the service gentlemen. Maggie stated she would personally take my car out with the head technician to see what is going on. Maggie called me an hour later and told me that NOTHING is wrong with my car. They did not hear the noise that originally brought me into the shop. When I asked her about the steering and the shifting problem; she said I don't know what the gentlemen is talking about. Unbelievable!! When I asked her again how come I was told the tech was able to replicate the noise, she had nothing to say. When I picked up my car, she said that there was no paperwork from the tech and she would email me with everything that was reviewed on the car. I still have not received that paperwork and it has been two weeks. The dealership kept my car for 6 days and nothing was ever done or addressed with my car. The noise is still occurring and I was out additional money for a rental car not to mention the inconvenience dealing with this. Unexpectable service! I have bought two cars from this dealership over the years (through auto brokers) NEVER AGAIN!!

We took a used vehicle into Auto Nation Ford in Littleton. Tonya, our service representative, was outstanding. She gave us great information on things to check, and stayed in communication with us. The service technician noted two repair items: a damaged Intercooler, and an APIM computer module that was out. The APIM would cost $1450! Tonya at Auto Nation Ford also coordinated to put the vehicle on a lift so we could inspect and photograph the innercooler and undercarriage. We were also able to speak with the technician whom gave us additional information about his experience with the vehicle we planned to purchase. We paid about $115 for a pre-purchase inspection, and after the used dealer agreed to fix the APIM, and offered $300 cash for the innercooler. Once they replaced the APIM, it was discovered the radio, backup camera, dash screen were also out. The dealer also fixed/replaced those as well. Auto Nation Ford saved us over $1,750 on the purchase and gave us piece of mind to buy the vehicle. Despite the APIM and innercooler, the tech said the vehicle engine/transmission/brakes all appeared to be serviced and in great condition. I would highly recommended, and suggest you ask for Tonya, also a Coast Guard Veteran, as your service rep. Great job!

My review isn't showing up. I'll try again. The service department sucks. No communications. The work done is fine. If they actually do it the day of the appointment, consider yourself lucky. And you don't mind them not properly reattaching your lug nuts. They blamed my husband for loose lug nuts the day after service. The owner just continues to blame the current Manager for delays. 😂 If you have a choice go elsewhere for service. Of course they are nice when you make a purchase. They sold us a conv. o il change plan for 5 with our car, and claim after they only do synthetic oil changes. B.S. 🤷😂 Hated it. Go to Broadway.

We had a big problem with the start of service. AAA towed our car to AutoNation. They made a mistake by leaving the car with the sales department rather than the service department. AutoNation's problem was that no one in sales checked with service to let them know our car was there. As a result, when I called to check on service the next day, they said they had not seen the car. A search of the lot found our car, and the necessary service was done. I will say that Josh in service took care of us well once the car was located. Because of Josh's excellent customer service, we will return to AutoNation Ford Littleton for future service needs. But, this was not a great experience for us. John Fritschel

Bought an F150 and Todd was awesome to deal with. Had a big crack in the windshield when buying and they promised to replace it. Came in about a week after purchasing and Dennis tells me the windshield is on order. Fast forward a month and I reach out to them and they said the windshield was just ordered a few days ago. So they lied to my face about it being on order a month ago. Fast forward another three weeks and still nothing. Reach out and they said they were going to take care of it. Now today I get a call from Caliber Collision who is coming to replace my windshield. So I won't be getting an OEM windshield and waited two months for nothing. Horrible communication and very disappointed. Only giving two stars because of Todd, he was a pleasure to deal with.

Had an oil change where I mentioned that a battery alert is popping up, was told battery is fine and just go on with my life. 3 days later, got stranded in a parking e we other a toddler and a car full of groceries. Lost power steering, abs, all the warning lights were on and the car wouldn’t go. Towed the car in. 3 days later I was told they could t find anything wrong with the car…. Even though they had to jump it to get it moved into the service bay. I refused the answer and told the Gil they need to keep looking. Next they called and said there was a computer type problem they reset. Part of me is wondering if the car is fixed at all. I guess we’ll know in a few days. Hard to get anyone to answer the phone at this dealership, never have loaners available. We miss the old dealership in Texas

I worked with Ozzy in parts and Tanya in Service, both were great! Tanya is as real as it gets, no sugar coating but with respect; exactly what I wanted. Ozzy took the time to understand my needs and gave me some great suggestions. He told me what needed to be done on my car but didn't push me out guilt me into anything I wasn't financially ready for. He communicated well and at the right frequency. I can't say enough great things about him!

My service appointment was handled quickly . I purchased my Escape in 2016. My mileage was a little over 11,000 miles. I use it locally for groceries, getting my grandson to school, etc.

I was looking for a used truck and found just what I was looking for. A friendly and knowledgeable staff helped get it done in under an hour. (Thank you Todd Dywer) Thankful to not have to waste a whole day at a dealership.

FYI - If you schedule an appointment a week in advance it’s not a guarantee that you Truck is even looked a for four days after you drop it off.

There are many types of dealerships out there. Some are all about the long-term relationship and focus on the customer experience, and others are all about volume and profit. Ford Littleton is the latter type of dealership. If you catch them right you will get a good deal. However, if you run into any snags, they will dump you yo make a buck. I ordered a 2021 F150 in February. The focus for me was on getting the best deal and this was the best price. Throughout the process I felt like I had to constantly push to get my order placed. Once placed, there were no updates from the dealer unless I reached out and asked. My truck was built in early March and then sat waiting for chips. Months went by with no updates and I saw the expected delivery date slip further and further back until ultimately Ford gave an October 31 delivery date. After reading various forums I learned that dealerships have the ability to move orders up and down and flag orders as hot in the system. When I called and asked I was told, “look, if you want the deal you got you will have to wait. We can make a lot more on your truck now so do what you want.” I finally made the hard decision after waiting for close to six months to cancel my order. Within one week of canceling, my truck moved through the build status and the ETA moved up to a July delivery. Obviously I reached out to try to get the truck and was told they weren’t going to give me the deal I had and if I wanted my order I would have to pay almost $15k more. While this was definitely the dealer’ s right since the order had been canceled I definitely feel like I got screwed. Pushing my order out as far as they could so I would cancel and then jacking the price up was just not the type of dealer I will do business with (both sales and service) in the future. I would look elsewhere for your Ford vehicle needs.

I set up an appointment a week in advance for some warranty work on a leaking axle seal. Took the truck in at the scheduled time on Thursday morning. After waiting all day, I discovered they haven't even looked at my truck. It wasn't until Friday at noon that they called to inform me that I have an seal on the axle leaking oil. They did repair the truck and sent me on my way. After leaving the dealership, I noticed on the passenger side floorboard, an oily gasket from what looks like a transmission. It comes down to providing great customer service (communication with the customer) and attention to details (leaving gaskets on the floor). If you try to call, the phone system goes into this cycle and no one will pick up, major problem the GM needs to fix. On a positive note, Jesika did a great job of trying to help out, due to others mistakes. Also, she provided a well written explanation of what was performed on the truck, not just "fixed seal".

I purchased a used Mercedes Benz from ANOF and honestly I should have went the 500 feet to the Mercedes Benz of Littleton Dealership. They boast online stating the cars are deep cleaned and sanitized with the COVID-19 protocols in place for test drives and purchases. Negative! The steering wheel, entertainment dash, and, dirty smudges on the doors and seats. I literally in the freezing rain/snow took Clorox wipes and wiped everything down before the test drive. Thinking okay they will definitely deep clean the car while I am waiting in finance! Nope, got the car back still sticky...the only thing they did was run it through the car wash. I proceed to wipe everything they failed to clean with wipes my sales man Jareth comes out and sees me cleaning the car and makes a halfhearted attempt to help clean the stickiness in the car and does offer an apology but still does not insist on a more through detail and I am also pressed for time. As it is a used car and used cars come as is. Okay, two days later having issues with the car charger thinking okay this is covered under the warranty. Called Jareth he is unsure if it is covered under the warranty says he will call me back. Never does! I end up finding it's a blown fuse easy enough fix to replace myself. Two weeks later the car is having issues accelerating I tried to set up service to get the car in. ANOF service department literally tells me TAKE IT TO MERCEDES WE DO NOT SERVICE YOUR VEHICLE TYPE HERE!. Ummmm this is odd so the over priced service plan your dealership pitched to me is USELESS?? WOW, I am beyond irritated having spent 90 minutes trying to get my car in to be looked at. I drive down to the dealership conveniently Jareth is no where to be found. I spoke with a the new car manager and he sets service up with the recon department and even offers a loaner. I get there drop the car off no loaner is available they actually do not know what I am talking about or even where to send me! It took three days for them to look at my car and I call on day two and no update. Day three I called and was told my car is ready... They are TERRIBLE at communicating and will lie and say they called you knowing they did not just to appease the managers. Between the HORRIBLE communication, them taking nearly $1,000 off my trade to recondition my car why is that taken from my trade in when the car is now in their possession, plus selling me a dirty car they failed to clean. I should have seen the red flags before and paid the extra $1500 at MBOL too many corners were cut here! I do not recommend this dealership period.

The entire team was extremely accommodating making it a fantastic experience from start to finish. I’m very pleased with my decision to do business with AutoNation!

Latest experience at AutoNation Ford Littleton was excellent. I didn't have to wait in line. My oil change was completed in a timely manner. My service rep was able to look up information about my service plan.

Dan was very quick to respond to my emails and questions. I was very happy with him. The reason I will not give 5 stars is that the finance manager was VERY pushy with trying to sell me extra warranties.

We were on a giant road trip from WA when our truck started experiencing some issues in CO. AutoNation was great!! They got us in ASAP and we were reunited with our truck the next day. It was a very stressful situation since we are not from the area, and AutoNation employees made it better.

We bought my 2020 Ford Explorer fall 2020 at your dealership and opted to add the Premium Maintenance Plan that included the “Full Synthetic Oil Option”. This plan includes 8 oil changes, wiper blades, other maintenance, and a guarantee of Ford replacement parts. We opted to have the first oil change prior to driving the car off the lot to replace the oil with the full synthetic oil the next service interval was to be performed at the 7500 miles. We brought the car in on 6/7/21 for regular maintenance that included an oil change, tire rotation ect. The service advisor was Sahara, invoice 210790. I arrived a few moments prior to my appointment and was the only one at the service desk. Sahara was rude from the moment I approached her, she had difficulty finding my car in the system even though I had an appointment. She stated something about the oil charge, and I explained that I had the Premium Maintenance she argued that I did not, I requested that she ask someone she said NO. I explained that we bought it with the purchase of the car she said I needed to “prove” it, I went out to the car and did not have what she needed. I told her we bought the car there could she ask someone in sales she said NO. She continued to argue and was becoming ruder this went on for a total of 15 minutes. I explained I live in Elizabeth (over an hour’s drive one way) and that my “proof” was at home, she told me there was nothing she could do. I told her that I was going to go to the sales side and see if they could help me. That is when the lady next to her said let me look, she found my car and the Premium Plan code. Sahara said it was coded wrong in their system, the other lady said no it was a Ford Plan ect. She said that was stupid, finally took my car and did the maintenance. She did tell me that it was due for DEF fluid I stated that service was for my truck (2014 F350 bought at the same dealership), and not my car she rudely and in a condescending manner stated, “well it is diesel, right”? I said no my car is gas she did not even acknowledge me let alone apologize for reading the wrong vehicle maintenance. She came and got me when done, I questioned the SAE 5W-30 SN SNPlus and asked if it was full synthetic, she RUDELY said in a condescending manner said, that is what SN means. (After further research that oil is a synthetic blend, not full synthetic.) She never apologized for the mix-up or the extended wait. I said thank you and she literally stared at me did not say thank you for your business not a word. We have called multiple times and left messages for the service manager for a week now no calls back. We have a contract that states full synthetic, so we still need to address that issue. There are a lot closer Ford dealerships, but we buy and service all our cars & trucks there please tell me why when I was treated like this and why my repeated requests to talk to someone else were denied. We paid a lot of money for the Maintenance Plan partially because we want factory parts, full synthetic oil, but mostly because we want it to be easy with NO HASSLES. I am bringing my car back on 6/28 for a warranty issue as my back vent is not working Sahara said it could not be seen on the 6/7 that it was warranty work. I do not want to be treated like this so how can this be avoided? I will keep a copy of the contract in my car so that I have proof going forward. Because the contract is with Auto Nation, we understand that we must bring our car to your dealership and cannot use it at another Ford dealership.

I had an appointment to have my car looked at on Thursday at 8:30am. I was called that evening saying their one guy wouldn?t be able to look at it until Friday morning. Ok. Well Friday evening comes and I get a call saying the guy couldn?t look at it until Monday evening... I ended up going else where! And my car was looked at the same day at this other place and fixed up within two.

This Auto Nation knowingly sells mechanically damaged & potentially dangerous pre-owned vehicles! And upon return of their 5 day money back guarantee, take more than enough time (10 days +) to return your money refund. Found out Auto Nation can return the money owed within 24 hours, but choose to prolong the pain and suffering for dealing with them?! Sadly Auto Nation (Dennis) made aware of, and more than likely already knew about the bent frame and etc. The truck we purchased and returned, was already back on display for sale without any warnings added to Carfax! Our Mechanic told us flat out "DO NOT BUY THIS TRUCK!!" Buyer Beware!! I can only speak for this particular AutoNation on Broadway in Littleton! This store will lie & cheat to sell faulty vehicles with no conscience of the potential danger that they're dishonesty and neglect can inflict!

So yesterday was my first service appointment at this location. I got a call a few weeks after purchasing the vehicle to schedule my first service appointment. It was several weeks out, so no big deal. I put it on my calendar and then even got a email reminder from the dealership about it - great, right? WRONG! I call the morning of to confirm and the appointment was not in the system....after speaking to several people, being sent to a VM and leaving a message, and calling back again....finally I spoke to someone who got it sorted out. Talk about an inefficient and frustrating system, not to mention the waste of my time trying to sort out an appointment they setup! Skip forward to the service itself, drop off was good, no issues. Pickup was easy, BUT be sure to walk around your vehicle and check it out. I have a white vehicle and there were oil hand prints all over the hood, front and driver door handle. After going back inside and pointing out, the service rep did come out and clean it up for me. To get five stars in my book, this place has several areas that need improvements.

Never received paperwork for work completed on Friday. Dash display wasn't working correctly when car was picked up. Brought car back on Monday and told it wasn't your problem.

I specifically made an appointment for a date when they said they had a loaner available. When I got there at 7am they didn’t have me down for a loaner but were able to get me one. 1 heated seat did not work. They took all day to diagnose it and eventually said they couldn’t fix it that day and had to order something. They said they would call when they had it. That was 6 weeks ago and I haven’t ever heard back. When I called to follow up I was on hold for 10 minutes and had to get off the phone. Still don’t know when this will get fixed.

The service rep was courteous, informative and took the time to answer my questions. He is an asset to your company.

we have bought 6 cars from Nick price and never felt treated so well we will always go back to see him for any new or used car I recommended him to all my co workers and friends

My appointment was for 11 a.m. I had to wait 2 hours Have never had a wait like this before They did credit my invoice a bit

Very friendly service people always let you know how your car is coming along

Very pleasant experience. No run around. Started via the internet. Negotiated the trade in over the phone and settled upon a net price, which was honored upon the site visit. Live 300 miles from the dealership. It was worth the trip.

UPDATE 06/12/21 AUTO NATION FORD LITTLETON now gets 1* from me, shortly after posting my review I was glad to see a response from the "owner" that he was concerned about my transaction from his store. I contacted them 3 times like they asked me to and haven't heard back yet. These responses from the "OWNER" is nothing more that P.R. lip service to make it look like they give a crap and I will tell you first hand THEY DO NOT CARE about you after transaction is completed. Jay Smith G.M. I am still awaiting your call.

Very happy with customer service Josh is awesome to work with

I had both of my trucks serviced this time , Miranda Bell took very good care of me. I checked with another Ford dealership and they were not able to get the work done for approximately a month and they were at twice the price. Miranda got me in right away and did a very good job of communicating with me about the job. I am very pleased with the service at autonation, thank you very much. Steve

I dropped my truck off to resolve a few issues, I was called on day 3 of them having it to say nothing was found. I asked if a technician had driven the vehicle since the noise is very prevalent when driving and the service rep said they had. On my paperwork the mileage in and out were exactly the same, so either they didn't test drive the vehicle to assess the issues or they are falsifying their paperwork. Very disappointed with my experience with the service department.

The people are friendly and try there best to make you fell good

Waited five days for rear brakes replacement much appreciated but when I finally picked up car fuel tank was empty. Since I assumed dealer had filled tank as is customary and was orienting myself to different vehicle I ran out of gas about 15 miles out. Had to coast and hike to gas station. Someone dropped ball.

Got help promptly.

A great deal no BS. They tell you about the vehicle that you like than you get 250 miles or 4 days to return. It gets better a 3 month 4500 miles warrant. Very nice and clean location very busy but not to busy to be friendly and helpful. Good Customer Service. We bought an awesome SUV

Excellent service-listened to all my concerns. Fixed what needed to be fixed.

Easy to book appointment. Thorough inspection of our vehicle to assess problem. Sahara in customer service was was very helpful in researching my warranty questions.

Got my truck in on short notice and out on time.

It was an excellent experience. Kevin was great! I love my truck!!

Great service ….great people…fair price…quick in and out

First the good. The car I purchased was priced fairly. For the most part the car was in good shape for the age. Now, the not so good. This was a cash deal so it should be nice and easy. I get to the finance guy to sign the customary paper work and out comes the high pressure sales pitch on the extended warranty. Granted this car was $14,000 and his warranty price was either $4400 or $4800 bumper to bumper. I was so shocked I can't remember the exact price and I told him right away thanks but no thanks. After signing a few more documents out comes the warranty spiel again but oh...this time I can have it for "cost" $2400. Really.. Suppose I took it at $4400 would you feel good about that auto nation? Padding your overhead that much. 2nd issue..I asked for a second key fob. Salesman say it was only traded in with one. Thats fine, go make another one. Nope. I find out after the fact Lexus wants $500 to replace/reprogram spare key. Now I know why they said they only had 1. I think a dealer this size has the ability to get a spare key. Finally to top off my review or not to top off my day I get into the car to drive 60 miles home and look at just under 1/2 tank of gas. Sometimes its the little things that dealer don't do that ruin a buying experience. Like when I notified the Salesman my mechanic (whom went onsite to inspect car) found the car to be a little dirty inside and found the rear view mirror loose. Salesman say no problem we'll detail it before you pick it up in the morning and tighten the mirror. Neither was done.

Mandy communicated well throughout the process. When the repairs were more challenging to figure out and address, they were fair in getting my truck back to normal.

Had a 30K service on my Ford Escape. Work was done as prescribed, staff was pleasant and informative, got a ride home and back, all was done on time. Thanks to Mandy the service rep and Dottie the shuttle driver.

Made a device appointment to bring my truck in for service. When I got there at 7am they told me they were behind(my appointment was at 9am). I called at 4pm to get status and they told me it hasn’t been touched. They said I could leave it and they could look at it (on Saturday). I talked to the director and I asked him the chances of them looking at it on Saturday and he said 50/50. What is the point of having an appointment if they can’t get to it. Also why couldn’t they have called the night before telling me not to bring it in what a joke.

Fast friendly service from salesman all the way to finance manager

Went in for an oil change after purchasing a prepaid plan. Boy do I regret that! I set an appointment a few months ago and arrived right on time. The service desk was very unfriendly, never introduced themselves, and quite frankly made me feel unwelcome. The oil change too just over an hour, which to Auto Nation?s credit is exactly how long the quoted me and is the only reason they got 2 stars. After the appointment I asked if it was possible for them to wash my truck (something standard at every large dealer I?ve ever dealt with). They suggested I buy a $100 detail service since ?that?s not something [they] do?. I declined the service and went on my way. I found my truck mirror (passenger side) folded closed for no discernible reason, there was plenty of room around me. Is that a big deal? No. But all of the little things added up to a poor overall experience.

I had called to ask to have my car back by a certain time as I had to be somewhere and could not be late. I was told it would be fine as normally it was a 1.5-2hr service.the manager never bothered to call me back. So when I took it in the question was met with rudeness at first. I get it that person may not have known the situation. I had to repeatedly say I would take the car elsewhere if they couldn’t give it back by 1:30. I waited a month this appointment I would have taken it to a place I hate if they were going to back out. They got my car back to me in less time then expected I am not sure if the guy thought I was saying 12:30 and 1:30 but I got my card back in time 102 for an oil change and tire rotation is on the high end

Good quick service and timely updates regarding the status of the repair.

We purchased 2 trucks from these guys and have had them for less than 3 days and just keep finding issues with them. Driver's side mirror doesn't work, windshield wipers are torn, the strap you pull to move the back seat is missing, one of the keys is broken. They removed the floor mats from both trucks (I presume to clean them) but then didn't put them back (they were obviously there initially as the carpets are in perfect condition) - but they won't replace them, they also removed the rubber insert in the drink holder and didn't replace it. I don't know what their problem is or how they are still in business.

Kelly Goplin was professional, polite, and respectful through the entire process. I was surprisingly pleased at the experience from a nationwide chain of dealerships. The convenience outweighed the few more dollars I might have made selling my truck privately. The offer they gave me was very fair and competitive. I honestly never thought I would sell to a dealer! I felt relief when i got home. A win/win from my perspective.

They did a great job with the repairs and kept in touch to update me along the way.

The finance guy was very pushy and tried to tell me how to fill out my check. Shady business person and I don’t trust them to do business with in the future. The sales manager was condescending when I took the truck back for service he obviously does not like repeat business I’m sorry I ever went there in the first place. Not sure why I can’t change the star rating but it is not even a one.!

We had a great purchasing experience. Unfortunately, after having our vehicle for a little more than a year, I was rear ended at a stop light and it was totaled. We had purchased a warranty and gap insurance, that we didn’t end up needing. I was told that those refunds would be sent to the bank that held the auto loan and any overage would be refunded to me by the bank. This is what happened with the warranty refund... we are still waiting on the gap refund. The bank told me in March they issued a check for it, but we never received it. I called the bank last week and learned that they canceled the check they sent because Autonation told the bank they issued us the gap refund directly. We have yet to receive this, I’m not even sure it’s true. Someone said they’d look into it, but I haven’t heard back. The finance department is nearly impossible to get a hold of. We had a similar experience with another Autonation dealer when we paid a vehicle off early. We will probably never buy from Autonation again as a result. Just seems to be how these guys operate.

Great customer service and they were able to Fix my problem.

Disappointing experience trying to look at a vehicle advertised as available that either isn’t available or they couldn’t find.

Great car buying experience. The sales manager Justin was very helpful during the process. The sales agent Jareth was very attentive to our needs in a vehicle and helped find the perfect one for our family. Thank you!

I had a great experience with my vehicle repairs. The work was completed ahead of schedule.

I like the service and knowledge of the mechanics, and professionalism of the advisor.

Jesika Galbraith gave us prompt service and kept us informed on the repairs from a recall. She was very polite and informative and we were very pleased overall. I would give her 5 stars. Doug and (Marilyn) Brader

When my car had a dead battery recently, I was able to get an appointment on the same day to get the battery charged and the malfunction that caused the dead battery fixed. Great job!

Hadn't had my Edge in since 2019 because of the pandemic. It was great service and working with John Watt was so nice and easy.

I had to wait a while for my truck but it was worth it I do like its

Great experience. No hassles just good quality service.

I initially scheduled this and when I took it in I was told I needed to leave it all day. I was not told that by the scheduler. So I rescheduled and made arrangements to have a friend pick me up. The car was done in about 4 hours which was great.

we have bought two cars from there. we feel we have always been treated fairly and our best interest was considered. we recently had service done on a used car we bought there. John went out of his way to make sure the service was done correctly and within our budget. we were kept informed of the progress until the service was completed

Salesman was great. Easy process. Finance guy was rude and acted like we were an inconvenience after rejecting the loan he was pushing.

Great communication with the service advisor. Service department did a great job.

Josh was wonderful to work with and communicated well throughout the repair process. Excellent work and great service!

Having arrived early for my appointment, I expected to wait, but I was worked in quickly. The service rep did not treat me as an ignorant woman. Things that needed to be done were discussed in advance. I was in and out in great time.

Overall OUTSTANDING new truck buying experience. It had been 14 years since I last purchased a last new vehicle, but Jacob and the team at Autonation made it quick and painless. I shopped around for over 6 months before deciding to shop with Autonation. They beat the next best price for my 2021 F150 by over $3k!!!

Mandy Bell helped me with a repair on my car. She was very communicative and kind. They were able to get me into a loner car when we discovered the repair would take a little longer. Over all it was a good experience.

Nothing but problems with both the Vehicle I bought (King Ranch F-150) and Auto Nations Service Department. At 55k miles they billed Ford for a New Turbo and a exhaust manifold. Same thing happened at 63k miles and they did everything in their power to avoid fixing it. 3 thousand miles out of warranty with a known issue that they replaced 6 months earlier. I tried reaching out to service management, the sales team and the sales team management... no one ever has any accountability. They have this second rate USED-CAR shop, so if you buy a preowned vehicle from Auto Nation Ford, they wont even talk to you at the actual service department you have to deal with this run down shop behind the actual dealer. Michael, the USED-CAR Service Manager screens calls and doesn't return calls. After having the car for several days and doing nothing to fix it, I tried to get ahold of this department over 8 separate times on a Friday, the manager... knowing if they ignored me on a Friday they wouldn't be open all weekend and could keep my truck without dealing with me. I expect games like this from service advisors but even the management at this place delays and deceives. 7 days without a loaner and nothing fixed, just games. They pass all liability and ownership onto the Manufacturer who also weasels out of fixing (Sad day for a Ford Guy). Buy elsewhere, absolutely get your Ford serviced anywhere else. For the record I own a 2020 Ford Expedition, a 2016 King Ranch ( I regret buying from them) and have previously owned a 2014 F150, a 2012 F150 and a 2014 Ford Expedition, a 2001 Ford F150, and 12 other Fords. I own a small business so I regularly cycle through Fords, wrong person to xxxx off.

I am very happy with my purchase and the dealership. Nothing is perfect thpugh and considering the one price type of dealership it still seemed to take longer than it should. Overall though Kevin was very helpful with the process and so was the Manager

This was a great buying experience. From the beginning to end of my truck purchase everyone involved was professional, friendly and knowledgeable. They made it as easy as possible which helped the process be fun. I never felt like I was being sold, just helped with my purchase. I would not skip over this dealership.

Quick, helpful people. In and out service

Customer service was friendly only issue was trying to reach the representative that assisted me after multiple calls due to the snow storm

Exceptional extra help given when an emergency happened

Mandy was super friendly and helpful. She was able to find a discount for my car and now my car runs smoothly with no problems. I?ll definitely bring it back here if I have issues again!

The service was great the service tech was pleasant and helpful my car was in and out faster than I had expected. So far they have been a great service Dept.

Great experience with very knowledgeable staff. No pressure sales made purchase a pleasant experience!!!

I ordered a new build from the ground up. Lon Arnold was my salesman. He was experienced, knowledgeable, friendly, and kept on top of my order from the first meeting to the delivery. I've never had such a great experience at a car dealership before. I'll be back when I'm ready for another one!

Lon Arnold was my salesman and was with me every step of the way on my build order. This was the best experience I've ever had at a car dealership. I'll be back when I'm ready for another!

Josh Crowder is my favorite service advisor. He is very professional, prompt and attentive.

I have worked with Andrew in the past and have recently worked with Jack. They both have served me and my vehicle with excellence! The day I dropped my car off, I had a update within a couple hours. The last repair I had with Jack, my vehicle was fixed and ready to go that same day.

I had to contact service several times to get an appointment. But once we did get it scheduled, the work was completed. It did take four days to get the work completed, and I had to call to get an update because I was told it would be two days.

Quality service. Staff was responsive and helpful. The facility was clean.

Mandy in service got our replacement part in a timely fashion and got it installed quickly.

Went in for an oil change. The gentleman that helped me was extremely courteous and professional. It was an easy painless experience.

Had a warranty and they got me a new tire same day! However I was encouraged to buy a tire rotation and alignment. After getting home, I noticed that the team had not performed a rotation. The new tire was on the same spot that the flat was, also I knew which tires were missing valve caps. I called and was promised a refund. A week goes by and no refund. Had to go into the shop and it was the refund was issued on the spot. My concern was if the team missed a rotation yet signed off as complete, how do I know if they did the same thing for the alignment? Usually i get a compter print out of before and after... this time nothing. I asked the customer service associate to provide info making sure it was done since I was sold the service and paid 150 dollars. He said I would get an email later on with proof of the service... 2 weeks later.... Nothing. If I cant trust the techs or sales people that my money was well spent, and they cannot communicate with me, I wont go back. Hope this gets read well. People were nice but there should never be a doubt in my mind that my car was taken good care of.

Professional service of my vehicle. Easy in and out for my service appointment.

Had a warranty and they got me a new tire same day! However I was encouraged to buy a tire rotation and alignment. After getting home, I noticed that the team had not performed a rotation. The new tire was on the same spot that the flat was, also I knew which tires were missing valve caps. I called and was promised a refund. A week goes by and no refund. Had to go into the shop and it was the refund was issued on the spot. My concern was if the team missed a rotation yet signed off as complete, how do I know if they did the same thing for the alignment? Usually i get a compter print out of before and after... this time nothing. I asked the customer service associate to provide info making sure it was done since I was sold the service and paid 150 dollars. He said I would get an email later on with proof of the service... 2 weeks later.... Nothing. If I cant trust the techs or sales people that my money was well spent, and they cannot communicate with me, I wont go back. Hope this gets read well. People were nice but there should never be a doubt in my mind that my car was taken good care of.

Great service each and every time! Thank you to Kevin for getting tires on my Escape ahead of this storm! You went above and beyond helping me during some challenging circumstances! I feel tons safer on the road . Thank all of your staff! I appreciate their dedication!

I bought my daughter a used car. Apparently I did not spend enough money for the Sales Manager Justin Allen to pay any attention to my complaints. The AutoNation 50 Point inspection is only for safety and I was expecting too much he said. No where does it say that the inspection isn't really a thorough inspection. What it is is misleading. They changed the air filter because it was dirty. THAT would have been dangerous? Yet the loose ball joint was checked off as meeting standards and my mechanic said it was dangerous. The leaking C/V boot and the leaking strut met their standard without any disclosure. Their standard defines leaking as normal and no need to disclose something that is 'normal'. The oil leak was noted, as was the differential leak. They changed the oil and filter which did not fix the leak, but they didn't disclose that, leading me to think that it did. They replaced the differential seal and that did fix the problem, though they didn't specify that either. Because they do mention little things like the air filter being dirty, it leads one to think that of course they would tell you if there was a part leaking or on the verge of failure. Omission of these facts is the same as lying about them. I feel lied to and a little stupid for not seeing through their scam. They said I could return the car, but refused to repair anything because I bought it 'AS IS'. My opinion of 'AS IS' was based upon their inspection which was nothing but an omission of facts and a lie. I chose to keep the car and have it repaired because my daughter loves it. I will never do business with this dealership again. Especially not for the $50,000 Mustang sitting there!

Andrew was very friendly and helpful from the moment I arrived. He has an upbeat attitude and should be considered an asset to your company. All work was completed on time and communication was excellent!

Thank you Andrew! My Expedition was having some problems starting. Andrew made sure to provide me with updates and even called to ask where it was normally parked to see if that could have been the issue. Once they found it was the fuel pump, the part was ordered and replaced within a day. Even though Andrew wasn’t there the day I picked it up, he made sure someone else followed up with me.

I had to get a recall fixed on my car. The employees at Ford Auto Nation were easy to work with. I highly recommend them!

Overall pretty quick process with purchasing a car. Christina Mualin was Phenomenal. Avery was awesome. Thanks AutoNation for a wonderful experience.

I was there to trade in my car and get a new Escape, the whole process was made very easy and within a couple of hours I got everything I was looking for, great service

Had a 20k oil change and some small maintenance items to do. Came in 30 minutes prior to my appointment and was out and done at my original appointment time.

Cost is a bit high compared to other services that are available.

Great job analyzing problem and getting it fixed the same day

I traded in my car and purchased a new car at AutoNation Ford Littleton. It was a smooth and easy process. My salesman, Jacob Yeisley, and the finance team were very friendly and helpful.

Jessika did a fabulous job with my recall. I scheduled my appointment and she was ready for me when I arrived. Turn around was quick and painless. Thanks for the awesome job.

We went in ford to look at upgrading are f150 to a newer 1. We did it loved are sales guy . Very polite and honest. Took his time with us . He was on are side as in price and payment. Far offer on are trade. Finc was awesome as well. We have bought 5 different vehicles from this dealership in are past for my self , hubby , and are kids. We will always be back. Thank you for everything and see everyone soon. Kim Seymour

Jessica was wonderful as always. I initially had an appt fir Friday and they were able to accommodate me and switch to Tuesday

Ridiculously overpriced for repairs.

Love my Explorer. Took it in for my first oil change, fast, easy, on my way. Great staff, even help change my appointment to a time that works for me.

Josh was my service representative and was just terrific. He was on top of my repairs the whole day and got my needed repairs done in a very timely manner. I couldn't be happier with Josh's service contributions.

Service coordinator John Watt was courteous and helpful. Appreciate the service, thanks!

Kimberly was very friendly and knowledgeable. She was very helpful in my purchase.

The service at Auto Nation Ford is exceptional and their attention to detail is outstanding.

AutoNation did an outstanding job in dealing with my multiple requests to have the issue for the service I brought the vehicle in for reviewed. They reviewed it three times with multiple technicians and even waved my warranty deductible fee!! I highly recommend AutoNation Ford Littleton Colorado to any Ford owner!

Recommending Auto Nation North as well as Auto Nation Ford Littleton and Auto Nation Lakewood to my family was easy because of the exemplary service and great deals we all have received.

Rebeka was detailed about taking information. Very helpful Fixing sliding glass roof. Found lots of unknown scratches on pillars. COVID measures were not clear

Very easy, great communication the whole way through.

All fixed thank you for the help. I got the car back in a pretty short as I had to reschedule.

Not too happy with service at this location. When you drive your car into the facility no one greets you. You stand and wait at the service desk hoping someone will help you. I know these are covid times but I miss a technician greeting you with a clipboard to check you in. Also after returning a loaner car with a full tank and receipt for gas refill, I was charged $2.80. I called about the charge and was told that someone would call me back. That didn't happen. I called back and talked to a technician and was sent to voicemail since the person in charge of loaner vehicles would not be in until Monday. I know this is a small charge but it is the principle of the matter. It was by chance that I checked my bank statement. Hoping this will get resolved.

Great customer experience! Met our expectations. Love our new F150!

My last two visits for service and warrenty work were at Auto Nation Ford on Broadway. I was frustrated with my previous Ford dealership because there was such bad communication and lack of consideration regarding the length of time it took to service my car. When I reached out to Jack at Auto Nation he was able to get my car in for service quickly. Every step of the way he kept myself and my husband informed and was the utmost professional. Jack understood that I must have my car for work, so when a part issue arose he was able to get me a loaner while the new part was shipped. I've been super satisfied with every single person I've had interaction with and would definitely recommend Auto Nation Ford and Jack Hubert.

Jack always takes good care of me and my F150 regular service needs.

I do not want to go back and forth on trying to get the best price. I want the best price up front so I can decide if I can afford the vehicle which is exactly the way AutoNation does business. Buying is my decision no pressure.

Efficient and quick. Service rep was courteous, friendly and great to talk to.

John was very helpful in getting my F150 fixed. It had an issue the other day but all is good for now..

I purchased my F250 Replacement from this dealer on 01/26/2021. During purchasing, the senoir sell representative Mr. Gil was very nice and very professional to guide me about my new vehicle. I added update, he gave me very important information about my components. I am very happy with his assistant and recommend other buyers to contact him if you want to buy your vehicle from this store. However, I also not happy with its finance department. When I received documents, the options paper shows them in main area but no option was shown in incompatible location. I didn't realize I should not accept them and made mistake. After back home, I saw this problem and went to this store tried to cancel my options next morning. When I met Ali in Finance department, he rejected my cancellation. In the afternoon, I saw that there were cancellation items in Agreements. I also saw this statement from AutoNation website which said buyer can cancel their any protection product in any time. I couldn't understand why Mr. Ali refused my cancellation just because this cancellation will affect his bonus? I contacted AutoNation Main Service in Florida. He registered my claim to linked to this store. I was told that this dealer would contact with 4-5 days to resolve my problem. For this experience, I advice buyers must be careful your contract and should not trust it's finance staffs. I also recommend AutoNation Littleton company that you should training your employees and do not let them make troubles for your company. This store has not only very nice sell representative but also very bad Finance staffs. Update 02/02/2021: I received call in last weekend from Financial staff for a cancellation appointment. When I went his office today, he cancelled four plans except Appearance Plan. He said that this plan was belonged to Sale Department. When I back home checked document and saw that it is one of Automation's Economy Option! I could not understand why AutoNation Littleton Ford rejected to cancel? I am waiting this store to give me a reasonable explains. Update 02/03/2021: I received a call from a finance guy of this store in this noontime. He said that he could not cancel this Appearance Protection plan because he didn't add it and didn't know who add it. I told me that I could contact anybody I want for it. It is real wild. Why did this store do that to the customer?

I can?t remember the main contact person that I had. She was great. Personable and knowledgeable.

Excellent Experience! Service representative was very helpful and provided a good status on the condition of my vehicle.

Worked with Jack at the Littleton Ford Service Department. He was the best service department rep I have ever worked with. He was quick and to the point and communicated clearly throughout the entire process. Hands down the best experience I have had with a service department rep.

Service adviser took good care and the tecs got it done right! I had just had two tires put on my truck a Phil long Ford in Denver they broke one of my sencers in my tires and the balance job was so bad I felt like I was hopping down the road a night mare but Auto Nation Ford of littlton found the problems and fixed them I will be ack for my next service Thanks team that could have caused someone to be hurt

Ben Duran was an excellent sales man. car drives great.

Big thanks to Autonation Ford for diagnosing and fixing an electrical issue on my 19 Expedition. I took this to another dealer (closer to home)and they didn?t know how to fix. Autonation is closer to my work but I?ve been working from home so it wasn?t my first pick. There?s a reason I will drive the extra distance to get my vehicle worked on in the futur. The issue was diagnosed and resolved quickly all in the same visit. Thank you Jack and Forest!

It was good service and done in a timely manner.

I received a notice from Ford that my back up camera on my 2020 F-150 had been recalled so I needed to take it to a dealership for repairs. I didn't buy my F-150 from AutoNation but it was the closest place to have the service done at the time. From my first phone call to the time I picked up my F-150 they were very friendly and helpful in every way. My truck was finished early and the work was done right and to my satisfaction.

Buying a new Bronco Sport was made easy with Dan McNamee answering all my questions and concerns. He was not a "high Pressure" salesman. Was able to finance the balance after returning my leased vehicle. Everything went smoothly.

I purchased a previously owned F-150 truck from AutoNation with the great help from Kevin Laurie. It was so easy!! I found the truck online, sent and email to AutoNation and within a few minutes Kevin Laurie sent me an email, left a phone message answering a few questions that I had. Kevin gave me a few options for times if I would like to see the truck. We met as scheduled. Kevin showed me the truck, pointed out some features and we took it for a drive. Kevin is very pleasant, easy going and informative. No pressure to purchase anything. I bought it. A couple of days later I noticed I didn't have access to the door code lock, needed a spare key and the air filter didn't have a cover. I sent and email to Kevin, he responded quickly with and appointment to bring it in. Took the truck in, within 15 minutes had the code, Kevin bought me a second key fob and gave me information about my truck air system. ( I didn't know the system was an open air system). Great service, kept appointments as promised, other people working there seemed to be very attentive and ready to help if I needed it. I would recommend AutoNation and especially calling Kevin Laurie.

Unfortunately, this place has slowly gone down hill over the past year. The past two times I have brought my wife's Escape to Autonation for basic service, they have not done what I've specifically asked for, and also have tried charging me for work not performed. The first time, which was approximately four months ago, I asked for a Full synthetic oil change as I always do. When I picked up the vehicle, I was charged for full synthetic oil until I asked for clarification on the service provided, and was told they did not use Full synthetic oil. Thankfully I was able to get the receipt and paperwork changed to reflect correct services, but had I not asked, I would have never found out. Most recently, I brought the vehicle in for another service, and asked for a skid plate to be reinstalled that had fallen off, an oil change, and tire rotation. After standing in the waiting area, asking several people for help, and watching people who came in after I did be greeted before I did, Mandy was the only person to offer help. Long story short, when I explained to her the services I needed done, she understood and called to notify me the work was finished in a very fast amount of time. When I came to pick the vehicle up, I double checked the work performed, and of course it was another disaster. The skid plate was not reinstalled correctly, and grease was smeared all over the outside and inside of the driver door and seat. Not just a little bit either, big chunks of grease. The management team needs to have some retraining with employees because with this happening several times and the total disregard for customer vehicles, I guarantee this has happened to more people than just me. I know it has been a rough past year for many people, but this is a bit ridiculous. If these people don't want to do their jobs, there are many others out there looking for employment who might do a better job.

Repairs were completed timely! My Customer Service rep was amazing!

Buying process started a little rocky, but they recovered and came through in the end. Once we got moving, the process was smooth and enjoyable - truly can't say that about any car buying process in the past.

Excellent I've been doing business with them for a long time.

I took my brand new car in to have a minor problem with an armrest corrected (it was), and to have a MAJOR problem with the hybrid powertrain module investigated and corrected. Briefly, the powertrain module disabled the gasoline engine without warning while the car was on the road. Mandy took down all of the information that I was able to provide, and over a period of several days, efforts were made to find the cause of the problem so that it could be corrected. Unfortunately, no cause was found and despite 3 test drives, the problem did not recur and it remains unresolved. An intermittent problem that produces no codes or other evidence of a possible cause is a huge problem for both the dealership and the vehicle owner, especially when the problem creates a major safety issue. This was the situation here, and it was disappointing that no cause was found. However, I felt that the problem was taken seriously and everyone really tried to find out what had gone wrong. I will not hesitate to take the car back to this dealership for service and repair in the future.

Autonation ford helped me get new tires on my car with an oil change and alignment in no time. I was able to get back out ok the road with no issues. thank you autonation

Very friendly employees. I love my Escape! We will definitely be back for our next vehicle.

Great service, great deal, simple quick easy process from start to finish

The place and the service was Great.. Excellent I will for sure come back for another service for my Ford Explorer 2016 car Thank you

Jack in service did an outstanding job taking care of our service issues.

Quickly scheduled and the work was done as quickly, too!

Great service, Jesika made sure to provide updates when she had them.

I've routinely had my Ford Edge serviced at AutoNation. It started with a purchase of a warranty service program I purchased with the vehicle. Each time I arrive at AutoNation for my scheduled appointment my vehicle is checked in immediately and I usually wait in their customer service waiting area. The waiting area has comfortable chairs, TV, and great coffee machines. My vehicle is always given a comprehensive safety check and I'm out the door. Easy, great service.

I stopped in at the service department to have my brakes checked when they suddenly felt like they weren't working. They were able to accommodate me on short notice, and the technician diagnosed the problem quickly. They originally quoted me for repairs that were out of my price range, and they were able to give a good risk-benefit breakdown for each item on the list. I ended up only replacing the brake pads, and they saved me $80 on the original quote. Overall, very satisfied and grateful!

Good service. Dropped the car off on Wednesday before Christmas. They said they might not have it done until the following Monday, but they finished it Christmas eve.

No issues with repair of my Explorer

I have bought countless cars over my lifetime for myself or family members and Autonation was truly a standout positive experience! Dealership worked with me to find exactly what I wanted, gave me a great deal, was extremely responsive and took care of all my concerns.

recall plus others repairs done rep jesika did a great job

The battery in my daughter's Explorer hit the end and without an appointment, we drove into the service garage to see if the old battery was still under warranty. We were immediately taken care of with outstanding service. Even though we didn't have an appointment, they took our Explorer immediately into the shop and replaced the battery (which was indeed still under warranty). All with wonderful customer service. Thank you team!

Internet Sales Representative Mike Nixon treated me with professionalism and helped me find the perfect vehicle for my needs due to my disabilities. Mike was able to help me get the most money for my trade ins and was able to help me negotiate a fair deal on a new 2020 Ford Ranger. I had a minor issue with the Ranger and New Car Manager Justin Allen got involved with helping me and Justin listened to my concerns and understood where I was coming from. Justin and I were able to agree on a resolution that we were both satisfied with and the minor issue was resolved. Justin and Mike did not have to do anything to help me out, but Mike and Justin went above and beyond to make sure I was satisfied with my brand-new Ranger and AutoNation Ford. If you are in the market for a used vehicle or a New Ford vehicle, I would highly recommend you contact Mike at AutoNation Ford on S Broadway. Mike will go out of his way to help you find a vehicle that works for you and will be upfront and honest with you. Mike is knowledgeable about vehicles and Mike will get the best deal he can for you. Mike is about helping you and AutoNation come to an agreement on a vehicle that is fair and reasonable for you and AutoNation. Tom R.

Internet Sales Representative Mike Nixon treated me with professionalism and helped me find the perfect vehicle for my needs due to my disabilities. Mike was able to help me get the most money for my trade ins and was able to help me negotiate a fair deal on a new 2020 Ford Ranger. I had a minor issue with the Ranger and New Car Manager Justin Allen got involved with helping me and Justin listened to my concerns and understood where I was coming from. Justin and I were able to agree on a resolution that we were both satisfied with and the minor issue was resolved. Justin and Mike did not have to do anything to help me out, but Mike and Justin went above and beyond to make sure I was satisfied with my brand-new Ranger and AutoNation Ford. If you are in the market for a used vehicle or a New Ford vehicle, I would highly recommend you contact Mike at AutoNation Ford on S Broadway. Mike will go out of his way to help you find a vehicle that works for you and will be upfront and honest with you. Mike is knowledgeable about vehicles and Mike will get the best deal he can for you. Mike is about helping you and AutoNation come to an agreement on a vehicle that is fair and reasonable for you and AutoNation. Tom R.

Fast service on a warranty issue. Great dealership and service department is the best.

The car kept dying. Went in they replaced the battery, and it continued to die and other issues arose. Went back in and fixed more issues. Car hasn?t died yet but something else is wrong now. The loaner vehicle second go round was very helpful. I wish the service rep was more attentive and would reach out more frequently for progress updates. Wish they would have went over the corrections at check out at the vehicle so we would have found the new issue before I left.

They did a great job changing my oil and rotating my tires.

Jesika Galbraith understands people. She was able to handle our automotive issues in a professional manner. Her ability to communicate effectively aided in my understanding of the process and time line of the necessary repairs. It is my recommendation that anyone who needs repairs done only work with her.

Took car in for leaks. The leaks are visible on driveway They couldn?t find any though Car still leaking

Good communication by Josh!

I had a issue of hearing a clunk when the breaking came to a halt - they said couldn't find anything even went on a test drive (which I doubt). Took my vehicle to my local mechanic, found the issue immediately, remedied it, told that if left unaddressed it would have been dangerous. this is the 2nd disappointing episode I have had at Autonation, the 1st one took them over 6 weeks and multiple visits to remedy - I certainly would never recommend this service center - additionally I had to wait 5 days for an appointment.

Oil change and discussion of clunk in back end or transmission.

Very helpful service. My 2015 Ford was recalled The service showed my car was not affected.

I service I requested was preformed. The issue was the message on the dash came up as a Powertrain malfunction and the dealer didn't have a tech available to preform this work so I have to take it to another dealer. Just an inconvenience

Jesika was very responsive. She returned my call promptly and kept me apprised of any additional work that was needed. Friendly and courteous.

Bought our new Expedition at Autonation. Kim was great. No pressure!

They were replaced my cameras on a recall. Jessica provided excellent service.

Brought in truck because it was having electrical issues and gauge issues. Was told it was because of the front bumper damage from a deer that went underneath. I have 2 other mechanics look at it and state it?s not from that. There?s a short in the vehicle and it should be covered under warranty!! A whole week they had it. Now I have a truck that won?t start just sittting. Not happy

My 2013 Explorer was having steering and handling problems. I brought the vehicle to AutoNation Ford in Littleton and described the problems to Kevin Skelton a service advisor. The problems were diagnosed and described to me in a clear manner by Kevin . He outlined what maintenance and repair needed to be performed and the associated costs. I had questions which Kevin answered to my satisfaction - even going out into the shop to clarify an answer with the involved technicians. Appointments were made to perform the repair and completed as promised with Kevin keeping me informed. Premature tire wear noted by the technician necessitated replacement of all four tires. Kevin contacted the tire manufacturer and arranged for new tires under the tire warranty saving me several hundred dollars . Kevin took the time to make me a satisfied customer.

I called ahead to get things started, with the vehicle I was interested in and gave my financing info to speed things up. When I arrived the vehicle was ready to test and everything went fast. I?m happy with my F150 and will definitely buy my next vehicle from them.

Service was quick and on schedule. Website just needs to say call for appointment since it's the only way to get one.

AutoNation Ford is the way to go. Everything was great from Jesika Galbraith our service advisor too the quick accurate service.

AutoNation Ford was very helpful in meeting my needs and requirements for my new vehicle purchase. I felt very comfortable with the team members that helped throughout the entire process. Thank you

Arrived for factory recall service and oil change. Immediately greeted by Jesika who asked the pertinent questions and directed me to my asst service mgr, Jack. He covered all details regarding my trucks scheduled appointment. I continue to be very pleased with the customer service provided at AutoNation Ford. Kudos to both Jack and Jesika !

Great experience! The service adviser was very helpful and my repairs were done quickly and efficiently.

Happy with my service and was treated professionally

Service on my F150 for a recall was very good and provided a loaned truck (2020 F150 XLT) Vehicle was done on time with no issues Thanks for great service

Great and prompt Service. Service department personal were excellent as well, especially Jack.

they wanted my truck for recall for two days, they called after 4 hours and said it was done. a great relief as i use it for work

I had a good buying experience and bought at a fair price. There was a glitch in finance regarding the sales tax collected, but it was resolved. Christina Mauldin was great to work was with!

Working with Jake Weakley at AutoNation Ford in Littleton, Colorado was a great experience. Jake worked hard to get all of the information I needed to finalize the deal quickly and has been in touch several times to check in to make sure everything is going ok after the sale.

Kevin my advisor did a great job explaining and answered my questions, I am a widow and have to get used to taking care of the car, it?s very intimidating to me so to have an advisor who is friendly and helpful means the world to me. Thank you.

excellent service. Always get good service and fair prices. would recommend to anyone.

Service was prompt and and service desk kept me informed on progress.

They had the vehicle that I was looking for and efficiently got me through financing with no problems. The vehicle just got out of their inspection and they even had the vehicle detailed and pressure washed after I purchased the vehicle. They have a big lot of Fords but they also have some different makes for a good deal. Highly recommend them. Well worth checking out and driving home in a vehicle that suits you!!

Sales staff is very personal, professional and thorough. Finance staff are very personable, professional, and thorough as well. The sales consultants took me through the dealership to better understand what services are available.

Found the truck I was looking for at AutoNation Ford. Dan was easy and knowledgeable to work with. I was able to trade in my 2005 F150, for the amount I was looking to get. All around great experience. Thank you

I brought my car in for my first oil change. I had scheduled an appointment and was told, initially, it could be an hour and a half. I got a call thirty minutes later it was done. I had asked for service to reset my information system to avoid messages and to troubleshoot the indexing issue I have been having with the USB since I purchased the vehicle in March, 2020, and was told that I would have to leave my vehicle for a day at another time. (this should have been reset at the time of purchase! ). I was told that my tires had been rotated (and how was I to know if they had!) and noticed that my low tire indicator was still on (putting air in the tires wasn't a part of the rotation! ). I also noticed they didn't reset on the oil change!

As always well taken care of. The customer service reps need to be a little more courteous to the customers. This visit felt like I was a bother to them.

Won’t work with you if you need paperwork redone they say that once you sign they can’t change it so it cost me another 300.00 at my courthouse just because they wouldn’t fix my paperwork. I was going to send two people there to buy vehicles, not now, hope it was worth it automation!!

Routine service and maintenance. Also go an alignment. They team was fast and friendly and had always done good work.

I specifically asked for the fluids to be topped off during a routine oil change. I left the dealership & the wiper fluid light came on. I called to talk to the service manager and left a message. My call was never returned.

Very helpful and honest saved us a lot of time and money

Jack went out of his way to find the parts they needed to repair the engine on my F-150.

Received a free 30 point inspection on my yr 2018 Ford Fusion Hybrid as my mfg warranty was going to expire in 4 weeks. Wanted piece of mind that there were no major issues. Also, changed out my Cabin Air Filter for the first time at 17000 miles. I received excellent service. Jesika was excellent. Thank you.

Mandy in the service department was a pleasure to work with. She was pleasant, professional, and prompt in all our communications.

Jesika was excellent at telling me items to be looked at in 90K maintenance, and the prices involved. The vehicle was also done within the timeframe she described.

Excellent service on my oil change. Customer rep Jesika went out of her way to answer questions. Good job!

The people that work there are so very helpful, Mandy in service took care of me and my truck as if we were hers, the mechanics that worked on my truck took great care to do the job right from point A to done, and for that I thank you ..

My 2018 escape was leaking oil - 2 days before a planned road trip. Immediately called Littelton Ford that evening to see if they could get me in without an appoitment. They had me drop it off the next morning so that they could look at it. I brought it in first thing and they were able to find time to review my issue - they took care of my problem and I got my car back the same day - outstanding service - appreciate all that they did in difficult times. They didnt have to get me in but they found a way. Highly recommend.

Great Experience every time have brought my vehicles in for service.

They were very attentive to my needs and followed thru on the promises that were in the agreement for the things that were owed to me.

Good job on the oil change but trying to charge me $900 plus more $ a new battery for a new wiring harness/terminal is a joke. And then you wouldn't call me back to discuss after I left 2 VM. I spent $6 on a bottle of coke and some white lightening grease and the battery terminal is now like brand new. $900-- you should be ashamed of yourselves for trying to sell un-needed services. Had battery tested at interstate battery and it is perfect. Will never return even though we bought the vehicle from them.

Jesika was great. She not only greeted me with a smile but was very knowledgeable about my service items with my ford truck. Every once in a while you run into a person that gives their all to make sure the customer is comfortable in the service that they are receiving, Jesika is this person. Thank you for a job well done, and Kudos for having a professional Employee like Jesika Sincerely, Dave Knaub

Another case of telling you what you want to hear. I purchased a $50k+ used truck. $50k is a good chunk of change for a used vehicle. I wanted my non-company truck purchase to be a certified pre-owned for this reason. Excited about the truck I saw at autonation littleton. I test drove the truck. The truck felt really strong but there were a few items of concern. I get it “used truck” but these items seemed like a non-issue for a Certified Pre-Owned vehicle from a dealership. Tires, Detail,172-point inspection and Check Engine light, “Yes we’ll get that taken care of”. 10 days later no word, I had to contact them. How is the truck coming? “Should be ready in 3 days”. Picked it up 3 days later. New tire, brakes and Oil change, awesome! but, Bumper stickers are still on it, only one key, washed with an extra coat of armour all (not a detail) and the engine light comes on within 2 hours of driving off. Brought it to my mechanic the next day to give it my own “172-point inspection” and check engine codes. Found an oil leak, old fuel filter (regular maintenance) and the check engine codes. I took it back, “We’ll get that taken care of” two days later I get a call “What needs to be done with the truck”. 5 days laters “we have 3 of 4 done, engine codes are not available, pick today or tomorrow”. It’s tomorrow night, No call. 21 days, 6 mails, 7 phone calls, 20+ texts and I’m still waiting for my truck. Now, I just want my money and trade-in back. Autonation's 5-day or 250 mile "Money-Back Guarantee". This has not been a pleasant experience and my confidence in autonation is tarnished.

I purchased a Ford Focus 2016, in a few months i had to have a new clutch put in. Law suit was settled this year but luckily I got rid of it and bought from Toyota. it's almost 4 months and they owe me money from my extended warranty that I did not use. Funny how I had to go to someone in another department in another state to get my refund processed. as of a month ago last status I got was it's in process. Funny how now I can't get anyone to give me information. well off to the better business bureau I go. Dont buy from these people they are horrible to deal with.

Great experience from start to finish

I bought a ford for its reliability but I am now stressed everyday i drive my car that me and my daughter will become stranded. I bought a 2015 focus with 55,000 miles. It started shifting rough in Oct I brought it in to discover ford knowingly put a shotty transmission clutch in them that damaged the transmission over time. They replaced the clutch and 6 months later it started having the same issue I brought it back in and now my whole transmission needs replaced and I am over my warranty by 1,000 miles. They bandaid my car in Oct so it would get me over my warranty so that they wouldn't have to replace it themselves! Them after they told me it needed replaced they said no actually just needs a seal and new clutch again so I paid $300 to have that done and not even a month later it is shuttering again and I have been told they don't have a tech to even work on it. I'm so frustrated I'm being taken advantage of. Stay clear of this dealership.

I have learned about few staff is not good job who hung up on me few time for no reason related light turn flash issue problem as well and struggled reach them what they said everything for sure or cover up on me.... waste my time since I bought it that paid them BS and play game! Plus financial dept to fill signed etc and he tried push on me to do add cost related warrenty for breakdown etc I said NO NO.... I feel not right what he was doing it to me. I am not happy at all I never see like this kind of terrible job what staff was doing. Sorry I have to says this which give one star as well. I NEVER buy at your location in the future.

Went in to purchase a new work truck, they had what we needed. We did the buying process on line. Everything went smooth. My son came down with me to pick up the truck and he purchased a truck himself. They made it easy and simple.

Bought a used car and the roof leaked rainfall within a month of purchase. Dealer fixed this issue within the 2 weeks of having my vehicle. Jack was fantastic getting back to me in a timely manner and keeping me up to date with everything even with my car took longer than planned.

good service, professional, quality facility, courteous

Warranty service was provided on time and as promised

Called and asked for a VERY SPECIFIC stock number. Salesman on the phone confirmed the truck was on the lot and ready. Showed up an hour later and the car had "sold". Was immediately offered a different truck in a different color at a HIGHER price. Manager, Justin, "attempted" at getting a number close to the car we came to orginally buy. Even had the GM on the phone supposedly.... Thousands over still. DO NOT RECOMMEND THIS DEALERSHIP. Legitimately would buy from any other dealership and plan on it... If you respond Social Media monitor as you have to below posts, I'd love for the GM to call us to discuss our experience.... but wait, you don't respond to any other comment that follows your copy & paste response.

Good people work there. They try hard to make you happy when you pick your car up.

they were quick and did a great job on recall's as well as an oil change.

we bought a 2019 expedition that had certified pre owned and had ro take it back because the front struts were bad and the rear brakes were bad. You chose to replace the struts but not the brakes. I had to have rear brakes and rotors replaced by some one else. I will never buy another car from you and will never use you for service on this one

My son and I went to this dealership to purchase a vehicle for him to be his daily driver. He was very excited to purchase a used Explorer we had test driven at AutoNation Ford in Littleton. His excitement changed to frustrated and angry soon after we got the vehicle home. About 4 days following our purchase we noticed an oil spot on the driveway. We found that this was because the oil was overfilled. Once the oil level was correct the leak stopped. About a week after we purchased the vehicle it started to leak transmission fluid on the driveway. We got it in to be looked at by a shop near our home. They could not tell us specifically where the leak was coming from unless they pulled the transmission. They did say the leak is very significant. When they were looking at it they told us it appears the vehicle had fallen off a rack recently. Some ac lines were crushed and the exhaust was pushed up against the transmission. They also found a bolt from the transmission just laying on some of the wiring in the area. The fluids were clean indicating they were replaced prior to our purchase of the car. We did not have the car repaired and parked it for now to figure out what to do next and not create damage to the transmission. When we purchased the vehicle we were pressured to purchase a warranty. The original price offered on the warranty was fairly significant. During our discussion the dealer came down multiple times to nearly one half the originally quoted amount. Still we could not purchase this warranty as we were at the max of our budget. Starting so high and then coming down to something nearly half of what was originally offered felt really uncomfortable. When we left the dealer we were very uneasy. The high pressure made us feel as though there may be an issue with the vehicle which was not disclosed and which they were aware of. I made numerous attempts that same day to reach out to the dealer to discuss the purchase. I was unable to get through after trying for about 4 hours. That all took place on a Saturday and the following Monday I was able to get ahold of the dealership. They said they would not honor the lowest price they quoted for the warranty on the day of purchase. It was about two days after that when we started having the oil leak issue and then another couple days after that the transmission started leaking. Our salesman reached out about a month later by email to see if we had anyone who needed a vehicle that we could refer to them. I outlined all the information I note above and that we are not happy and very frustrated as we are still trying to figure out how to fix the vehicle. I waited for a week and have not received any response of any kind. I am unhappy with AutoNation and will not refer anyone to them. The customer service is poor and I felt they were unethical in this whole purchase procedure. I wanted to go to a dealer I thought was reputable and would get my son a reliable car and an overall positive experience. It turns out to be just the opposite and we cannot drive the vehicle. Not a positive experience in any manner.

Car was damaged and repaired- looks very good and handling is also good. Do notice a fluid leak on garage floor and will monitor to see if it continues.

Service was much faster than I was quoted service is always great

Good work from Service Rep. Kept me informed of the progress on my vehicle. Got it done when they said they would.

Bought a little smaller truck to use around the ranch, got a great deal and worked worked with a really great honest internet salesman Dan. Love the Ranger and towing ability.

I dealt with Maddie and Jesika in the Service Department. They took me as a walk in and kept me updated on most every step of the process. The biggest plus was I got my car back when they said I would. Thank you Jesika and Maddie.

This dealership diagnosed the issues and gave me options on the repair of my vehicle. They were great on getting the job done in a short amount of time, and I am grateful!!!

Joshua was exceptional at customer service. He checked me in and when it was finished, walked me to my car. Made sure everything was good with my car after the service.

Professional, quick service. Gabe in tools is a top rate mechanic that I have been using for a number of years.

So I purchased a new Ford 150 Laredo. I must say I really love the truck. It is not only exactly what I wanted but it is really a nice truck. I had looked at a number of trucks and selected this model because of its many features especially towing capability. I looked at trucks on Sundays when the dealerships were closed and when I went to the dealership I had several to test drive. The salesperson let me drive whatever I wanted for as long as I wished so I did, spent an entire day driving trucks. How fun is that. Only hiccup was I was a cash buyer and could have used a bit more information on their policies regarding payment, but it worked out. Also, they were pretty good at wearing masks and social distancing so I felt comfortable at the dealership itself. Did I say I really like the truck?

Good dealership will use them again. Love my mustang

Jack at AutoNation Ford was professional, helpful and very customer service minded at my last oil change appointment. 5 Stars Jack!

Jareth is an all star! Very friendly and super knowledgeable.

Did a quick and efficient job.

I was dropping my truck at the service department for the dreaded experience of auto repair. The service adviser was checking the truck in and listening to my discription of the problems. the fan motor inside was growling like it was ready to explode. At that moment a mechanic walked by and stopped to listen to the truck. His name is Forrest Owen. Forrest seemed to take a personal interest in what was going on and gave his opinion of what he thought was the cause. I went on to describe the long term problem that I have had with the truck overheating while towing a trailer. After inspecting the radiator and cooling system, Forrest said he would be the mechanic working on the truck and that he would get started to it the next morning (RIGHT? I SAID SARCASTICALLY TO MY SELF). I was completely surprised when Forrest called me the next morning with his findings and his plan of how he was proceeding. I won't go into the detail of what happened from that point on except to say that I have never had the outstanding communication, advice, professionalism and service that Forrest provided to me. I was shocked that the mechanic would take the time to keep me informed instead of the Service Advisor who never calls you back like they say they will. Forrest told me when the parts would be in and when the truck would be ready, and it was. He called me again and asked me to call him after I tried towing again to let him know if the repairs solved the problem. I AM SO IMPRESSED WITH FORREST. I have never been so pleased with a service experience. It is so refreshing to know that someone cares and is willing to do the extra to help others. Thank You Forrest!

Jack, at Littleton location is always helpful, knowledgeable and professional. He saved me hundreds of dollars once by installing the crossbars on my luggage rack himself and for free. Super great guy. Best customer service!

Jack helped me get my truck fixed and back in my hands quickly. A job that was supposed to take a couple days was done in one. Thanks for pushing to get it fixed

Routine service as well as attending to recall issue was done quickly and by the time promised. Staff very professional.

Mike and Jason were super helpful. Listened to my desires and was exceptionally patient with my decision making. Ended up with a wonderful truck that I will be happy with for many years to come.

My experience was great! They are very professional, stayed in close touch and provided a courtesy vehicle since I live so far away. I highly recommend AutoNation Ford Littleton

thank you everyone that was so kind to me today and because I got what I wanted I am so happy today

Best and easiest car buying experience I have ever had.

They are knowledgable, keep you up to date on what is going on and time frames, and friendly.

Good service. Appoint process was easy. Will be back.

Service was excellent and not to long to fix the problem

Jack was very professional in helping me get my vehicle serviced.

Great experience We bought a truck last year from Kyle so we are return customers