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Recent Reviews from AutoNation Ford Littleton

I have no experience with sales. I've had a positive experience in the past cutting a key for one of my other vehicles. However, the service department is extremely challenging to get ahold of. Communication is a category that does not thrive within this department. When you call in generally you spend about 30 minutes on hold. If you choose the "call back option" you will not get a call back within 48 hours even though it says you will not lose your place in line. This happened 5 times and I even attempted the "chat" option just to make my initial appointment. Best to just show up. When I showed up I was finally heard. I checked my car in September 24 for warranty work. No loaner car available. Today is November 4th and my vehicle has not been fixed. They have replaced the part three times and are still unable to get my post service functions back on my car. We started talking about lemoning my car! I actually like my car and I was so upset this was going to be a possibility. 3 days passed since the initial conversation about lemoning my car and I had to call 3 times to even speak with someone. I was told I'd be called back "asap" and 4 hours went by with no response. I call once a week and attempt to text my advisor to receive follow ups and generally don't get calls back. After consulting with a different ford dealer they're very confident they can fix my car. Today I spoke with Wes the manager in the service department about how the other dealer said it was a programming problem and I was assured autonation ford did NOT have the programming options for my ford. WHAT?! A ford dealer does not have the programming tools for a 2018 ford?! How is this possible?! I'm really discouraged with this dealer at this point. One positive thing is Wes has agreed to transport my vehicle to the different ford store to have it fixed. He told me he'd call me when my car made it to the other store. We will see. * edit 11-7 Wes did get my vehicle to the other dealer but unfortunately did not call as he said he would to update me. The mechanic at the other dealer sent me an image of the missing functions back on my vehicle within a hour of its arrival. Happy with my outcome totally bummed it took so long with autonation.

ally schmader Nov 7, 2022

I honestly don't ever write reviews but after my experience here I felt I needed to. I had received a call from a rep saying they had a Bronco Wildtrak come in (which is what I was looking for) and I should come in as the vehicle would go quick, so I did. My rep was actually very nice worked with me the best he could. We took a test drive and I really liked the vehicle and was ready to proceed to the next steps. THIS is very the experience became increasingly unpleasant. I had gotten offers from 3 other companies (carmax, vroom, & carvana) that had all offered more for my trade in than auto-nation. I was told they would not match and would MAYBE get me another 100 bucks for my trade in, which is actually insulting. BUT, this dealer on EVERY bronco does a non-negotiable 10k market adjustment fee, which in this case was an additional 20% markup on the vehicle over MSRP. I tried to explain that the second I took the car off the lot that 10k market adjustment essentially goes straight down the drain before any depreciation of the car which with tha included would almost take 20k off the car immediately and I said that's wrong. I was then approached by another gentleman who proceeded to tell me I am wrong and that's not the case, which is BS. I said you have to bring that market adjustment down otherwise I wont purchase the vehicle and they straight up said its non-negotiable PERIOD. They low-balled me on the trade in and then demanded I pay 20% over MSRP or I was not getting the car. The thing that is so frustrating is that FORD's CEO had publicly come out condemning the mark up's on broncos that dealers were doing. Autonation didn't care because at the end of the day they are greedy. People be very careful with these guys because they will beat you down into submission and pressure you to overpay for vehicle because of the TIMES. I went in excited and left bitter. Do not rush your decision to buy a car as patience PAYS! I recommend you take your business elsewhere. Very disappointing

Logan Decker Oct 22, 2022

LATEST/FINAL: After potentially giving up on these guys..the new Manager Mark, did an amazing job of making sure I was taken care of. He personally called me back and even though I had to wait a few months (my part was on National back order), he kept in touch every few weeks to let me know I wasn't forgotten. When I did go in, was treated exceptionally well! Thanks Wes and Mark! Update: I called the dealership like the review response from them suggested. Left a message with my contact information for the Manager (Jay? I think) ...never got a call back. lol. At least they're consistent...and par for the course. After a check engine light, I called Autonation Ford, made an appointment (first time I've ever had to use a purchased warranty, ). When I called, a young lady made the appointment for Me and I asked if they had loaner cars available. She said someone from their loaner department would contact me to make arrangements. No one called. A couple of days before the appointment...I called about the loaner. They'd stopped the loaner program (not enough cars available...they might again in June) about a month before that. Covid result?...sure. I get it. But how did the young lady I first spoke to, not know?! They don't have enough cars to loan. So...they don't have enough cars themselves, but they'll point you to a rental company. Great. But...wasn't planning on the expense, so nope. I made arrangements to drop off before work and get a ride at the end of the day back. I brought the car in and as soon as I did, the gentleman at the counter asked me if I understood the car would have to be there 3 to 5 days. NO ONE...not the young lady I made the appointment with mentioned that, neither did the second person I spoke to about the loaner. No one said I'd have to leave it that long, after waiting a couple of weeks for an appointment. Couldn't leave the car. I had not planned to be without one that long. The dealership, is approximately 25 miles from home. I made another appointment for the next week and made arrangements to be without a car for 3 to 5 days, during the weekend. When I returned, was told I could use new tires. That I knew. We discussed pricing and a sale they had. One tire would be free....so I said Sure, why not. Go for it. It's already here. Later in the day I was told work would be flying me out to Dallas early Monday morning so I needed the car back. I called Service, left messages, asking if by chance they'd looked at it and if I could possibly get it back before Monday (before the work flight). Nothing. No call back during the day. I did get messages saying they put in the new tires though. At the end of the day..I had to call the dealership, tell them my plans had changed and I'd be going to pick up the car since I hadn't heard if they could get it looked at before my sudden flight on Monday. I drove home and detected a bit of a wobble when braking, on the front left tire. I had new tires..so I figured maybe I just had to give them time to adjust. It's still there. No time to return, no time to lose the car before a work trip. When I was on my work trip, I saw an email from the Service Department. IF they'd known...someone would be in on Saturday...they "might' have had my car repaired before I needed it. Way to sprinkle salt on that wound...but that's not my point. The Service desk...didn't know if people would be in that weekend ...servicing cars. As for the "Deal" they offered, with one tire free?....well...I paid about $900. I found the same tires available from a Tire Retailer near my home...for about $150 a tire. Yep..I overpaid for Tires there too. Four new tires from a major retailer, would have been less. I have an extended warranty with these guys...and I found out on this trip...they're really the only ones I can take it to. Honestly...not happy I bought it there and bought the "extended" warranty, that is not realistically honored, anywhere else.

Lambert Paredes Oct 17, 2022

i bought my car from here years ago and have always taken my car here for service. service used to be really good, it was fast and friendly. these days, not so much. i wasn’t greeted when i first arrived for a scheduled appointment, stood there for several minutes before i was acknowledged and even then it wasn’t a greeting just ‘someone will be with you shortly’. when i finally get my car in i inform them that there’s something leaking to please look into it. i get a call that day and am informed that i have nearly $5K in repairs needed. i thank them and tell them i need to speak to my husband before agreeing to the services. i call right back and tell ask them how long it will take for them to complete the repairs, they tell me 2 days, i tell them to go ahead. toward the end of the day on the day my car was estimated to be completed i call and call to find out if my car is progressing on track with the estimate. person never calls me. i call several times, no return call. i finally call the front desk and they say they will get someone to call me. said person finally calls me back and says my car won’t be ready until the next day at noon (no apology, nothing. just matter of fact, they’re behind). i’m irritated, but what can i do? the next day i arrive at noon because that’s the only time i can get a ride. when i arrive, the advisor says to me (again no greeting) ‘he’s still working on it’. as if i’m a crazy person for showing up when he said my car would be ready (the second time). after an hour of waiting, i ask him if he has an estimate of how much longer, he tells me end of the day ‘it’s a big job’. i start to panic. i have 3 children and need my car and now i’m stranded at the dealership. advisor comes up to me a few minutes later and informs me that he is going to give me a loaner because he doesn’t think my car will even be ready by the end of the day. he says my car will be ready on monday, and that he’s off that day, so someone else will call me to tell me when my car is ready. i call on monday around 4:00 pm to see if my car is ready yet, i’m in the phone tree for over 10 min before i get irritated and hang up. i finally just show up. there are 3 people working there that seem to be physically capable of answering a phone, i am at a loss as to what is happening at this place. i speak to a super pleasant man and inquire about my car, he looks and says ‘i’ll pull it around for you’ (so my car has been ready for how long and no one bothered to tell me). i will not return to this place for work on my car ever again. worst experience i’ve had in the 10 years i’ve been going here. do yourself a favor and find someone else.

Carrie Strohmeyer Aug 31, 2021

Autonation reached out to me with a recall notice several times in. July letting me know it was of extreme importance to reach out to them. I called AutoNation Ford Littleton and they asked me to bring my F150 in on Aug 18th at 8:00am. This appointment was set up 3-4 weeks prior to Aug 18th so any necessary items needed would be avaiable at Autonation. I brought my truck in on time and the service rep pulls up my file, then looks at me asking why I was there. I explained that Autonation had requested this appointment due to a recall part (a Cam of some sort and auto locks) He signed me in and let me know I would receive a call to inform me of the issues later that day. He then sent me to Courtesy car. Once there I asked for a truck since I am a custom home builder and am always delivery small supplies to job sites. I was told the only truck (ranger) was in the shop and I would have to take a small SUV. When I walked out to the loaner car, the courtesy truck that wasn't suppose to be available was right next to it. I went back into the dealership to courtesy desk and the woman had disappeared. I waited 10 min and asked her where abouts but no one could help. I left for my job sites, I received no calls that day from Autonation, I made several attempts throughout the day but no one in Service ever answered the phone. I finally reached someone in Sales at 4:55, she put me on hold and went to talk with a tech. She returned telling me the truck would have to be there for 3 days. She mentoned a service rep would call me in the morning. Aug 19th 12:30pm, no call received so I reached out to Sales again asking for Service Manager Meranda Bell. She finally answered her phone after several calls and pulled up my file on her computer. She told me no notes were available so she would talk to the Tech and call me back. 10 minutes later Meranda calls and tells me, the Cam part that Autonation had asked me to bring my truck in for wouldn't be available for several weeks. Autonation had pushed for me to bring my truck in, they refused to keep me informed and they wasted a day and a half of my time for no reason other than complete failure to plan appropriately and incompetence. No part available, no customer service and no remorse for their ignorant actions. I had purchased the vehicle there but will never use this dealership again for another vehicle. Throughout the course of this ordeal I had asked several times to speak with the General Manager Jay Smith, unfortunately he was always in a meeting and then when I did get back to pick up my truck, he apparently wasn't there. Do not waste your time with this dealership, Horrible service, their incompetence and disinterest in you as a customer will leave you with total contempt and aggravation, apparently the lack of customer service goes all the way to the top with the General Manager.

Edward General Contractor Aug 20, 2021

We bought my 2020 Ford Explorer fall 2020 at your dealership and opted to add the Premium Maintenance Plan that included the “Full Synthetic Oil Option”. This plan includes 8 oil changes, wiper blades, other maintenance, and a guarantee of Ford replacement parts. We opted to have the first oil change prior to driving the car off the lot to replace the oil with the full synthetic oil the next service interval was to be performed at the 7500 miles. We brought the car in on 6/7/21 for regular maintenance that included an oil change, tire rotation ect. The service advisor was Sahara, invoice 210790. I arrived a few moments prior to my appointment and was the only one at the service desk. Sahara was rude from the moment I approached her, she had difficulty finding my car in the system even though I had an appointment. She stated something about the oil charge, and I explained that I had the Premium Maintenance she argued that I did not, I requested that she ask someone she said NO. I explained that we bought it with the purchase of the car she said I needed to “prove” it, I went out to the car and did not have what she needed. I told her we bought the car there could she ask someone in sales she said NO. She continued to argue and was becoming ruder this went on for a total of 15 minutes. I explained I live in Elizabeth (over an hour’s drive one way) and that my “proof” was at home, she told me there was nothing she could do. I told her that I was going to go to the sales side and see if they could help me. That is when the lady next to her said let me look, she found my car and the Premium Plan code. Sahara said it was coded wrong in their system, the other lady said no it was a Ford Plan ect. She said that was stupid, finally took my car and did the maintenance. She did tell me that it was due for DEF fluid I stated that service was for my truck (2014 F350 bought at the same dealership), and not my car she rudely and in a condescending manner stated, “well it is diesel, right”? I said no my car is gas she did not even acknowledge me let alone apologize for reading the wrong vehicle maintenance. She came and got me when done, I questioned the SAE 5W-30 SN SNPlus and asked if it was full synthetic, she RUDELY said in a condescending manner said, that is what SN means. (After further research that oil is a synthetic blend, not full synthetic.) She never apologized for the mix-up or the extended wait. I said thank you and she literally stared at me did not say thank you for your business not a word. We have called multiple times and left messages for the service manager for a week now no calls back. We have a contract that states full synthetic, so we still need to address that issue. There are a lot closer Ford dealerships, but we buy and service all our cars & trucks there please tell me why when I was treated like this and why my repeated requests to talk to someone else were denied. We paid a lot of money for the Maintenance Plan partially because we want factory parts, full synthetic oil, but mostly because we want it to be easy with NO HASSLES. I am bringing my car back on 6/28 for a warranty issue as my back vent is not working Sahara said it could not be seen on the 6/7 that it was warranty work. I do not want to be treated like this so how can this be avoided? I will keep a copy of the contract in my car so that I have proof going forward. Because the contract is with Auto Nation, we understand that we must bring our car to your dealership and cannot use it at another Ford dealership.

Dianna Cohoon Jun 18, 2021

I purchased my F250 Replacement from this dealer on 01/26/2021. During purchasing, the senoir sell representative Mr. Gil was very nice and very professional to guide me about my new vehicle. I added update, he gave me very important information about my components. I am very happy with his assistant and recommend other buyers to contact him if you want to buy your vehicle from this store. However, I also not happy with its finance department. When I received documents, the options paper shows them in main area but no option was shown in incompatible location. I didn't realize I should not accept them and made mistake. After back home, I saw this problem and went to this store tried to cancel my options next morning. When I met Ali in Finance department, he rejected my cancellation. In the afternoon, I saw that there were cancellation items in Agreements. I also saw this statement from AutoNation website which said buyer can cancel their any protection product in any time. I couldn't understand why Mr. Ali refused my cancellation just because this cancellation will affect his bonus? I contacted AutoNation Main Service in Florida. He registered my claim to linked to this store. I was told that this dealer would contact with 4-5 days to resolve my problem. For this experience, I advice buyers must be careful your contract and should not trust it's finance staffs. I also recommend AutoNation Littleton company that you should training your employees and do not let them make troubles for your company. This store has not only very nice sell representative but also very bad Finance staffs. Update 02/02/2021: I received call in last weekend from Financial staff for a cancellation appointment. When I went his office today, he cancelled four plans except Appearance Plan. He said that this plan was belonged to Sale Department. When I back home checked document and saw that it is one of Automation's Economy Option! I could not understand why AutoNation Littleton Ford rejected to cancel? I am waiting this store to give me a reasonable explains. Update 02/03/2021: I received a call from a finance guy of this store in this noontime. He said that he could not cancel this Appearance Protection plan because he didn't add it and didn't know who add it. I told me that I could contact anybody I want for it. It is real wild. Why did this store do that to the customer?

Jimmy Hu Feb 3, 2021

My son and I went to this dealership to purchase a vehicle for him to be his daily driver. He was very excited to purchase a used Explorer we had test driven at AutoNation Ford in Littleton. His excitement changed to frustrated and angry soon after we got the vehicle home. About 4 days following our purchase we noticed an oil spot on the driveway. We found that this was because the oil was overfilled. Once the oil level was correct the leak stopped. About a week after we purchased the vehicle it started to leak transmission fluid on the driveway. We got it in to be looked at by a shop near our home. They could not tell us specifically where the leak was coming from unless they pulled the transmission. They did say the leak is very significant. When they were looking at it they told us it appears the vehicle had fallen off a rack recently. Some ac lines were crushed and the exhaust was pushed up against the transmission. They also found a bolt from the transmission just laying on some of the wiring in the area. The fluids were clean indicating they were replaced prior to our purchase of the car. We did not have the car repaired and parked it for now to figure out what to do next and not create damage to the transmission. When we purchased the vehicle we were pressured to purchase a warranty. The original price offered on the warranty was fairly significant. During our discussion the dealer came down multiple times to nearly one half the originally quoted amount. Still we could not purchase this warranty as we were at the max of our budget. Starting so high and then coming down to something nearly half of what was originally offered felt really uncomfortable. When we left the dealer we were very uneasy. The high pressure made us feel as though there may be an issue with the vehicle which was not disclosed and which they were aware of. I made numerous attempts that same day to reach out to the dealer to discuss the purchase. I was unable to get through after trying for about 4 hours. That all took place on a Saturday and the following Monday I was able to get ahold of the dealership. They said they would not honor the lowest price they quoted for the warranty on the day of purchase. It was about two days after that when we started having the oil leak issue and then another couple days after that the transmission started leaking. Our salesman reached out about a month later by email to see if we had anyone who needed a vehicle that we could refer to them. I outlined all the information I note above and that we are not happy and very frustrated as we are still trying to figure out how to fix the vehicle. I waited for a week and have not received any response of any kind. I am unhappy with AutoNation and will not refer anyone to them. The customer service is poor and I felt they were unethical in this whole purchase procedure. I wanted to go to a dealer I thought was reputable and would get my son a reliable car and an overall positive experience. It turns out to be just the opposite and we cannot drive the vehicle. Not a positive experience in any manner.

Parrish A Huber Aug 19, 2020

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