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Recent Reviews from AutoNation Ford Littleton

Updated Review: Although the sales transaction was good, it was quickly discovered that the vehicle purchased was not as represented. The only reason I came to this dealership is because the sales person indicated the used vehicle I was interested in had the "max towing package" (I have this is writing). 5 times in the sales transaction I asked to see the vehicle RPO or something equivalent to confirm its tow rating. I was told this could not be provided, but that they "knew" to had the max towing package and that it had a confirmed tow rating of 8100lbs. I was clear in my intentions that I would be towing over 7000 lbs. One week after purchase, I towed 7000 lbs up 285 and the vehicle struggled and got the transmission hot enough to cause potential damage. I returned home, did some research, found the RPO which confirmed there was no max towing package and that the tow rating was only 5000 lbs. I confronted the dealership and initially was impressed with their sympathies to the situation and their acknowledgment of their mistake and was assured we would find a suitable resolution. I was initially offered to be able to trade into another comparable vehicle they found. I entertained this idea under the implication that they would give me a deal, but no such compromises were willing to be made and I was left with the option of paying $8000 for a vehicle the manager themselves admitted was in worse condition and a worse deal than the one originally purchased. I was not willing to give more money to a dealership that was unwilling to give me the basic information about the vehicle that I requested multiple times and eventually went and got myself. I purchased a vehicle at a price and was assured it had the features I needed. I have gotten bids to upgrade the vehicle to have the desired features and increase its tow rating (this is way less than paying $8000 for the other vehicle). I have requested that the dealership either pay for these upgrades or do the work themselves to honor the original sales agreement and to match how the vehicle was represented to me. The manager spoke to the ‘higher ups’ and they said some garbage about being a corporation so their hands are tied and cannot honor what they sold me. The manager said she would further discuss option, but it has now been a couple weeks and they are blowing me off. BYER BEWARE! IT IS YOUR RESPONSIBILITY TO PERSONALLY CONFIRM THE DETAILS OF YOUR VEHICLE. DO NOT TAKE THEIR WORD FOR IT!!! Original review: 5 stars Quinn took great care of me on the purchase of a used car and gave me some extra time with the vehicle so my wife felt comfortable with the decision to purchase. Jareth did great with getting the financing all taken care of.

Colby Johnson Jun 21, 2022

I recently purchased a dodge truck at this location . I got it on 4/2 and was promised a new windshield, tires and detailed. It would be ready Tue or Wed they will call and keep me updated. Monday I checked in and everything was on pace ( was excited ) I did t call Tuesday thought I would probably be Wednesday. I call Wednesday… waiting on tires, call Thursday waiting on mechanic ( who comes in at 5pm ) Friday same thing( mention a part replacement but couldn’t tell me what it was ) . Saturday (4/9 )friend of mine helping me with this is fed up and goes there ( because he lived near by ) he is told it’s all done( minus didn’t replace windshield, no detail now ) just needs detailed ( it’s 10:30am ) at 3:30 I am told guy who does seats isn’t work that day ( call me at 3 to tell me this . Side note my car I was driving I sold when I got my truck so I was borrowing cars this whole time . I was so fed up I said just give me the car So they deliver it to me ( which was nice ) , they did t wash it , there was a trashed McDonald’s bag underneath the seat , dog hair all over . Windshield not replaced .I was so let down because it looked like they did t give a sh*t about me and didn’t even put forth effort to vacuum it .( I mean come on some old McDonald stuff there …. I have pic of it too. ) Now they said they will replace windshield, but the glass company will schedule with me 🙄and they said the would detail it ….again nice things but based on the whole experience why would I believe anything they say .ohh and before they dropped it of I said over the phone you bring my paperwork please “ yes “ gets here no paper work .. says we emailed ( based on everything I didn’t believe that ) check my email right then .. nothing . “ Oh I meant mail.” Why did t you say this over the phone when I asked ? All and all worst experience ever ( I felt like I was worth their time and mislead when and why it was taking so long )I also used the company before other location…. They got me my detailed car the next day after I bought it . Based on my experience with this location I wouldn’t recommend them . I am waiting to see if the keep there word on what they said they would do . BTW I called all week every time they never reached out to me . I would say they did some stuff for me I am happy , but the simplest things that needed to happen did t . I mean come on … I can get a ticket for a cracked windshield, and nobody could have grabbed a vacuum.

SHAWN HEDGES Apr 12, 2022

AutoNation Ford asked me to submit an honest review so here it goes... I will never, ever, (not in a million years), take my truck to AutoNation Ford again. I thought that going to the dealer would be a good idea. The dealer could address any recalls, complete any warranty work, and because they deal exclusively with Ford, they would have the experience to address the little complaints I had about my truck. This was not the case. This was the third and last time I honestly tried to be understanding and give AutoNation Ford the benefit of the doubt. Maybe they had a bad day, had someone new, but surely I would not have problems the last three times I had them work on my truck...right? Three visits ago I went in for an oil change and mentioned I had an issue with my sunroof. I also had a recall that needed to be addressed. When I went to pick-up my truck, they said they repaired everything but when it was delivered the sunroof was comically out of alignment, the side of my truck somehow became covered in oil, and the recall they performed left the carpet edges exposed and frayed. I complained and waited an additional hour for them to correct these issues. Strike one. Two visits ago I asked for a full synthetic oil change (as I always do). AutoNation assured me they put in full synthetic oil, charged me for full synthetic oil, however my oil life indicator reflected it was not full synthetic. I called and confirmed with them again that it was indeed full synthetic oil because I was planning a long road trip and did not want to have any issues. Two days later the service manager called me and admitted that they did indeed not refill with full synthetic. They took my truck for another full day to swap the oil. Strike two. This past visit I went in for an oil change and had a small list of issues that I communicated to my service rep before my appointment. Little, annoying issues like the passenger side camera did not work, the light switch in the bed did not work, and an engine light that on the Ford app indicated a hose sensor needed to be replaced. If you do minimal online research, you will see that these were all known issues for a three-year-old truck. My service rep called after I dropped off my truck. She said it would take 4-5 days to diagnose and correct these items...4-5 days! She said they were busy and short staffed. What was the point of making an appointment and waiting a week to get my truck serviced if it could not be done in a reasonable amount of time? I had them complete the oil change and decided to pick it up that evening. Picked up my truck that night without having the additional work completed. I was charged a $200 "diagnostic fee" to confirm that what I told them and that the app was indeed correct; the hose sensor needed to be replaced, I was also charged $30 to rotate my tires (this $30 was not mentioned). Nothing else was fixed (including the sensor replacement). It cost me $25 and 15 minutes of my time to fix the simple issues I asked the dealer to fix (including the sensor). Strike three I know that it is difficult to find quality help, I understand that. I understand that sometimes things get missed, and people make mistakes. Considering that the last three times I have had issues with my service done at AutoNation Ford “quality is no longer job one." There is an issue with this service department, I feel that I am taken advantage of and that my business is not important. Perhaps it is the norm for dealer services, but in my opinion these types of issues should never happen, much less three separate times. There are better options out there. Don’t be fooled, the dealerships are not experts, they are not better. It’s unfortunate that Ford service is the last place that I would want to bring my Ford. It’s also unfortunate that in my view the service department reflects so poorly on the dealership and AutoNation . I am buying two new cars this year, but certainly not with AutoNation.

Eric Ohlson Mar 5, 2022

i bought my car from here years ago and have always taken my car here for service. service used to be really good, it was fast and friendly. these days, not so much. i wasn’t greeted when i first arrived for a scheduled appointment, stood there for several minutes before i was acknowledged and even then it wasn’t a greeting just ‘someone will be with you shortly’. when i finally get my car in i inform them that there’s something leaking to please look into it. i get a call that day and am informed that i have nearly $5K in repairs needed. i thank them and tell them i need to speak to my husband before agreeing to the services. i call right back and tell ask them how long it will take for them to complete the repairs, they tell me 2 days, i tell them to go ahead. toward the end of the day on the day my car was estimated to be completed i call and call to find out if my car is progressing on track with the estimate. person never calls me. i call several times, no return call. i finally call the front desk and they say they will get someone to call me. said person finally calls me back and says my car won’t be ready until the next day at noon (no apology, nothing. just matter of fact, they’re behind). i’m irritated, but what can i do? the next day i arrive at noon because that’s the only time i can get a ride. when i arrive, the advisor says to me (again no greeting) ‘he’s still working on it’. as if i’m a crazy person for showing up when he said my car would be ready (the second time). after an hour of waiting, i ask him if he has an estimate of how much longer, he tells me end of the day ‘it’s a big job’. i start to panic. i have 3 children and need my car and now i’m stranded at the dealership. advisor comes up to me a few minutes later and informs me that he is going to give me a loaner because he doesn’t think my car will even be ready by the end of the day. he says my car will be ready on monday, and that he’s off that day, so someone else will call me to tell me when my car is ready. i call on monday around 4:00 pm to see if my car is ready yet, i’m in the phone tree for over 10 min before i get irritated and hang up. i finally just show up. there are 3 people working there that seem to be physically capable of answering a phone, i am at a loss as to what is happening at this place. i speak to a super pleasant man and inquire about my car, he looks and says ‘i’ll pull it around for you’ (so my car has been ready for how long and no one bothered to tell me). i will not return to this place for work on my car ever again. worst experience i’ve had in the 10 years i’ve been going here. do yourself a favor and find someone else.

Carrie Strohmeyer Aug 31, 2021

Autonation reached out to me with a recall notice several times in. July letting me know it was of extreme importance to reach out to them. I called AutoNation Ford Littleton and they asked me to bring my F150 in on Aug 18th at 8:00am. This appointment was set up 3-4 weeks prior to Aug 18th so any necessary items needed would be avaiable at Autonation. I brought my truck in on time and the service rep pulls up my file, then looks at me asking why I was there. I explained that Autonation had requested this appointment due to a recall part (a Cam of some sort and auto locks) He signed me in and let me know I would receive a call to inform me of the issues later that day. He then sent me to Courtesy car. Once there I asked for a truck since I am a custom home builder and am always delivery small supplies to job sites. I was told the only truck (ranger) was in the shop and I would have to take a small SUV. When I walked out to the loaner car, the courtesy truck that wasn't suppose to be available was right next to it. I went back into the dealership to courtesy desk and the woman had disappeared. I waited 10 min and asked her where abouts but no one could help. I left for my job sites, I received no calls that day from Autonation, I made several attempts throughout the day but no one in Service ever answered the phone. I finally reached someone in Sales at 4:55, she put me on hold and went to talk with a tech. She returned telling me the truck would have to be there for 3 days. She mentoned a service rep would call me in the morning. Aug 19th 12:30pm, no call received so I reached out to Sales again asking for Service Manager Meranda Bell. She finally answered her phone after several calls and pulled up my file on her computer. She told me no notes were available so she would talk to the Tech and call me back. 10 minutes later Meranda calls and tells me, the Cam part that Autonation had asked me to bring my truck in for wouldn't be available for several weeks. Autonation had pushed for me to bring my truck in, they refused to keep me informed and they wasted a day and a half of my time for no reason other than complete failure to plan appropriately and incompetence. No part available, no customer service and no remorse for their ignorant actions. I had purchased the vehicle there but will never use this dealership again for another vehicle. Throughout the course of this ordeal I had asked several times to speak with the General Manager Jay Smith, unfortunately he was always in a meeting and then when I did get back to pick up my truck, he apparently wasn't there. Do not waste your time with this dealership, Horrible service, their incompetence and disinterest in you as a customer will leave you with total contempt and aggravation, apparently the lack of customer service goes all the way to the top with the General Manager.

Edward General Contractor Aug 20, 2021

We bought my 2020 Ford Explorer fall 2020 at your dealership and opted to add the Premium Maintenance Plan that included the “Full Synthetic Oil Option”. This plan includes 8 oil changes, wiper blades, other maintenance, and a guarantee of Ford replacement parts. We opted to have the first oil change prior to driving the car off the lot to replace the oil with the full synthetic oil the next service interval was to be performed at the 7500 miles. We brought the car in on 6/7/21 for regular maintenance that included an oil change, tire rotation ect. The service advisor was Sahara, invoice 210790. I arrived a few moments prior to my appointment and was the only one at the service desk. Sahara was rude from the moment I approached her, she had difficulty finding my car in the system even though I had an appointment. She stated something about the oil charge, and I explained that I had the Premium Maintenance she argued that I did not, I requested that she ask someone she said NO. I explained that we bought it with the purchase of the car she said I needed to “prove” it, I went out to the car and did not have what she needed. I told her we bought the car there could she ask someone in sales she said NO. She continued to argue and was becoming ruder this went on for a total of 15 minutes. I explained I live in Elizabeth (over an hour’s drive one way) and that my “proof” was at home, she told me there was nothing she could do. I told her that I was going to go to the sales side and see if they could help me. That is when the lady next to her said let me look, she found my car and the Premium Plan code. Sahara said it was coded wrong in their system, the other lady said no it was a Ford Plan ect. She said that was stupid, finally took my car and did the maintenance. She did tell me that it was due for DEF fluid I stated that service was for my truck (2014 F350 bought at the same dealership), and not my car she rudely and in a condescending manner stated, “well it is diesel, right”? I said no my car is gas she did not even acknowledge me let alone apologize for reading the wrong vehicle maintenance. She came and got me when done, I questioned the SAE 5W-30 SN SNPlus and asked if it was full synthetic, she RUDELY said in a condescending manner said, that is what SN means. (After further research that oil is a synthetic blend, not full synthetic.) She never apologized for the mix-up or the extended wait. I said thank you and she literally stared at me did not say thank you for your business not a word. We have called multiple times and left messages for the service manager for a week now no calls back. We have a contract that states full synthetic, so we still need to address that issue. There are a lot closer Ford dealerships, but we buy and service all our cars & trucks there please tell me why when I was treated like this and why my repeated requests to talk to someone else were denied. We paid a lot of money for the Maintenance Plan partially because we want factory parts, full synthetic oil, but mostly because we want it to be easy with NO HASSLES. I am bringing my car back on 6/28 for a warranty issue as my back vent is not working Sahara said it could not be seen on the 6/7 that it was warranty work. I do not want to be treated like this so how can this be avoided? I will keep a copy of the contract in my car so that I have proof going forward. Because the contract is with Auto Nation, we understand that we must bring our car to your dealership and cannot use it at another Ford dealership.

Dianna Cohoon Jun 18, 2021

I purchased my F250 Replacement from this dealer on 01/26/2021. During purchasing, the senoir sell representative Mr. Gil was very nice and very professional to guide me about my new vehicle. I added update, he gave me very important information about my components. I am very happy with his assistant and recommend other buyers to contact him if you want to buy your vehicle from this store. However, I also not happy with its finance department. When I received documents, the options paper shows them in main area but no option was shown in incompatible location. I didn't realize I should not accept them and made mistake. After back home, I saw this problem and went to this store tried to cancel my options next morning. When I met Ali in Finance department, he rejected my cancellation. In the afternoon, I saw that there were cancellation items in Agreements. I also saw this statement from AutoNation website which said buyer can cancel their any protection product in any time. I couldn't understand why Mr. Ali refused my cancellation just because this cancellation will affect his bonus? I contacted AutoNation Main Service in Florida. He registered my claim to linked to this store. I was told that this dealer would contact with 4-5 days to resolve my problem. For this experience, I advice buyers must be careful your contract and should not trust it's finance staffs. I also recommend AutoNation Littleton company that you should training your employees and do not let them make troubles for your company. This store has not only very nice sell representative but also very bad Finance staffs. Update 02/02/2021: I received call in last weekend from Financial staff for a cancellation appointment. When I went his office today, he cancelled four plans except Appearance Plan. He said that this plan was belonged to Sale Department. When I back home checked document and saw that it is one of Automation's Economy Option! I could not understand why AutoNation Littleton Ford rejected to cancel? I am waiting this store to give me a reasonable explains. Update 02/03/2021: I received a call from a finance guy of this store in this noontime. He said that he could not cancel this Appearance Protection plan because he didn't add it and didn't know who add it. I told me that I could contact anybody I want for it. It is real wild. Why did this store do that to the customer?

Jimmy Hu Feb 3, 2021

My son and I went to this dealership to purchase a vehicle for him to be his daily driver. He was very excited to purchase a used Explorer we had test driven at AutoNation Ford in Littleton. His excitement changed to frustrated and angry soon after we got the vehicle home. About 4 days following our purchase we noticed an oil spot on the driveway. We found that this was because the oil was overfilled. Once the oil level was correct the leak stopped. About a week after we purchased the vehicle it started to leak transmission fluid on the driveway. We got it in to be looked at by a shop near our home. They could not tell us specifically where the leak was coming from unless they pulled the transmission. They did say the leak is very significant. When they were looking at it they told us it appears the vehicle had fallen off a rack recently. Some ac lines were crushed and the exhaust was pushed up against the transmission. They also found a bolt from the transmission just laying on some of the wiring in the area. The fluids were clean indicating they were replaced prior to our purchase of the car. We did not have the car repaired and parked it for now to figure out what to do next and not create damage to the transmission. When we purchased the vehicle we were pressured to purchase a warranty. The original price offered on the warranty was fairly significant. During our discussion the dealer came down multiple times to nearly one half the originally quoted amount. Still we could not purchase this warranty as we were at the max of our budget. Starting so high and then coming down to something nearly half of what was originally offered felt really uncomfortable. When we left the dealer we were very uneasy. The high pressure made us feel as though there may be an issue with the vehicle which was not disclosed and which they were aware of. I made numerous attempts that same day to reach out to the dealer to discuss the purchase. I was unable to get through after trying for about 4 hours. That all took place on a Saturday and the following Monday I was able to get ahold of the dealership. They said they would not honor the lowest price they quoted for the warranty on the day of purchase. It was about two days after that when we started having the oil leak issue and then another couple days after that the transmission started leaking. Our salesman reached out about a month later by email to see if we had anyone who needed a vehicle that we could refer to them. I outlined all the information I note above and that we are not happy and very frustrated as we are still trying to figure out how to fix the vehicle. I waited for a week and have not received any response of any kind. I am unhappy with AutoNation and will not refer anyone to them. The customer service is poor and I felt they were unethical in this whole purchase procedure. I wanted to go to a dealer I thought was reputable and would get my son a reliable car and an overall positive experience. It turns out to be just the opposite and we cannot drive the vehicle. Not a positive experience in any manner.

Parrish A Huber Aug 19, 2020

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