Recent Reviews from AutoNation Ford Littleton

i bought my car from here years ago and have always taken my car here for service. service used to be really good, it was fast and friendly. these days, not so much. i wasn’t greeted when i first arrived for a scheduled appointment, stood there for several minutes before i was acknowledged and even then it wasn’t a greeting just ‘someone will be with you shortly’. when i finally get my car in i inform them that there’s something leaking to please look into it. i get a call that day and am informed that i have nearly $5K in repairs needed. i thank them and tell them i need to speak to my husband before agreeing to the services. i call right back and tell ask them how long it will take for them to complete the repairs, they tell me 2 days, i tell them to go ahead. toward the end of the day on the day my car was estimated to be completed i call and call to find out if my car is progressing on track with the estimate. person never calls me. i call several times, no return call. i finally call the front desk and they say they will get someone to call me. said person finally calls me back and says my car won’t be ready until the next day at noon (no apology, nothing. just matter of fact, they’re behind). i’m irritated, but what can i do? the next day i arrive at noon because that’s the only time i can get a ride. when i arrive, the advisor says to me (again no greeting) ‘he’s still working on it’. as if i’m a crazy person for showing up when he said my car would be ready (the second time). after an hour of waiting, i ask him if he has an estimate of how much longer, he tells me end of the day ‘it’s a big job’. i start to panic. i have 3 children and need my car and now i’m stranded at the dealership. advisor comes up to me a few minutes later and informs me that he is going to give me a loaner because he doesn’t think my car will even be ready by the end of the day. he says my car will be ready on monday, and that he’s off that day, so someone else will call me to tell me when my car is ready. i call on monday around 4:00 pm to see if my car is ready yet, i’m in the phone tree for over 10 min before i get irritated and hang up. i finally just show up. there are 3 people working there that seem to be physically capable of answering a phone, i am at a loss as to what is happening at this place. i speak to a super pleasant man and inquire about my car, he looks and says ‘i’ll pull it around for you’ (so my car has been ready for how long and no one bothered to tell me). i will not return to this place for work on my car ever again. worst experience i’ve had in the 10 years i’ve been going here. do yourself a favor and find someone else.

Carrie Strohmeyer Aug 31, 2021

Autonation reached out to me with a recall notice several times in. July letting me know it was of extreme importance to reach out to them. I called AutoNation Ford Littleton and they asked me to bring my F150 in on Aug 18th at 8:00am. This appointment was set up 3-4 weeks prior to Aug 18th so any necessary items needed would be avaiable at Autonation. I brought my truck in on time and the service rep pulls up my file, then looks at me asking why I was there. I explained that Autonation had requested this appointment due to a recall part (a Cam of some sort and auto locks) He signed me in and let me know I would receive a call to inform me of the issues later that day. He then sent me to Courtesy car. Once there I asked for a truck since I am a custom home builder and am always delivery small supplies to job sites. I was told the only truck (ranger) was in the shop and I would have to take a small SUV. When I walked out to the loaner car, the courtesy truck that wasn't suppose to be available was right next to it. I went back into the dealership to courtesy desk and the woman had disappeared. I waited 10 min and asked her where abouts but no one could help. I left for my job sites, I received no calls that day from Autonation, I made several attempts throughout the day but no one in Service ever answered the phone. I finally reached someone in Sales at 4:55, she put me on hold and went to talk with a tech. She returned telling me the truck would have to be there for 3 days. She mentoned a service rep would call me in the morning. Aug 19th 12:30pm, no call received so I reached out to Sales again asking for Service Manager Meranda Bell. She finally answered her phone after several calls and pulled up my file on her computer. She told me no notes were available so she would talk to the Tech and call me back. 10 minutes later Meranda calls and tells me, the Cam part that Autonation had asked me to bring my truck in for wouldn't be available for several weeks. Autonation had pushed for me to bring my truck in, they refused to keep me informed and they wasted a day and a half of my time for no reason other than complete failure to plan appropriately and incompetence. No part available, no customer service and no remorse for their ignorant actions. I had purchased the vehicle there but will never use this dealership again for another vehicle. Throughout the course of this ordeal I had asked several times to speak with the General Manager Jay Smith, unfortunately he was always in a meeting and then when I did get back to pick up my truck, he apparently wasn't there. Do not waste your time with this dealership, Horrible service, their incompetence and disinterest in you as a customer will leave you with total contempt and aggravation, apparently the lack of customer service goes all the way to the top with the General Manager.

Edward General Contractor Aug 20, 2021

Will never do business with Autonation Ford Littleton again. I bought a certified used vehicle from them in April. The sales team said everything right to make me feel comfortable with the sale. The sales director Dennis stopped my wife and I at the door when we said we wanted to sleep on it and gave us a very well rehearsed speech about taking care of us and wanting to make us clients for life. We decided to purchase the vehicle the next day. It became apparent after a few weeks that there were some portions of the vehicle that were not in working order. Knowing it was a Certified vehicle when I bought it, I attempted to contact the dealership to arrange service. 5 phone calls with messages left went unreturned over the course of 2 weeks. Eventually a manager happened to answer the phone and promised a call the next day by Dennis. No phone call was received. I emailed the manager who promised a call the next day. Again no call, instead a very short and curt email asking what the problem was and when I could have it down for inspection. I take the car in and the service department has no idea why I am there or who I am. Dennis is nowhere to be found. The agree to take a look at it and give me a loaner. Id like to say that my experience got better from there but it did not. This review is already getting too long so I'll just summarize that the vehicle was in their shop for over 40 days to replace the struts, fix a roof rack and replace a switch for the mirrors (all items that were part of their alleged pre-sale inspection). They were supposed to fix the wireless charger and claimed that they did, it still does not work. I inquired about an extension on my 90 day warranty since it was in the shop for so long and was told I could buy one if I wanted it. It took me over 4 phone calls and emails to get my copies of the bill of sale and warranty paperwork. I contacted the general manager Jay Smith and left two messages concerning my experience. He took a week to return my calls and left a half hearted message stating that he talked to his service department and was told they were working on it. Bottom line is once the sale is done, they are done with you. Will never deal with them again

Brenden Hoglund Jul 29, 2021

I purchased a used Mercedes Benz from ANOF and honestly I should have went the 500 feet to the Mercedes Benz of Littleton Dealership. They boast online stating the cars are deep cleaned and sanitized with the COVID-19 protocols in place for test drives and purchases. Negative! The steering wheel, entertainment dash, and, dirty smudges on the doors and seats. I literally in the freezing rain/snow took Clorox wipes and wiped everything down before the test drive. Thinking okay they will definitely deep clean the car while I am waiting in finance! Nope, got the car back still sticky...the only thing they did was run it through the car wash. I proceed to wipe everything they failed to clean with wipes my sales man Jareth comes out and sees me cleaning the car and makes a halfhearted attempt to help clean the stickiness in the car and does offer an apology but still does not insist on a more through detail and I am also pressed for time. As it is a used car and used cars come as is. Okay, two days later having issues with the car charger thinking okay this is covered under the warranty. Called Jareth he is unsure if it is covered under the warranty says he will call me back. Never does! I end up finding it's a blown fuse easy enough fix to replace myself. Two weeks later the car is having issues accelerating I tried to set up service to get the car in. ANOF service department literally tells me TAKE IT TO MERCEDES WE DO NOT SERVICE YOUR VEHICLE TYPE HERE!. Ummmm this is odd so the over priced service plan your dealership pitched to me is USELESS?? WOW, I am beyond irritated having spent 90 minutes trying to get my car in to be looked at. I drive down to the dealership conveniently Jareth is no where to be found. I spoke with a the new car manager and he sets service up with the recon department and even offers a loaner. I get there drop the car off no loaner is available they actually do not know what I am talking about or even where to send me! It took three days for them to look at my car and I call on day two and no update. Day three I called and was told my car is ready... They are TERRIBLE at communicating and will lie and say they called you knowing they did not just to appease the managers. Between the HORRIBLE communication, them taking nearly $1,000 off my trade to recondition my car why is that taken from my trade in when the car is now in their possession, plus selling me a dirty car they failed to clean. I should have seen the red flags before and paid the extra $1500 at MBOL too many corners were cut here! I do not recommend this dealership period.

AL High-Wilson Jun 22, 2021

We bought my 2020 Ford Explorer fall 2020 at your dealership and opted to add the Premium Maintenance Plan that included the “Full Synthetic Oil Option”. This plan includes 8 oil changes, wiper blades, other maintenance, and a guarantee of Ford replacement parts. We opted to have the first oil change prior to driving the car off the lot to replace the oil with the full synthetic oil the next service interval was to be performed at the 7500 miles. We brought the car in on 6/7/21 for regular maintenance that included an oil change, tire rotation ect. The service advisor was Sahara, invoice 210790. I arrived a few moments prior to my appointment and was the only one at the service desk. Sahara was rude from the moment I approached her, she had difficulty finding my car in the system even though I had an appointment. She stated something about the oil charge, and I explained that I had the Premium Maintenance she argued that I did not, I requested that she ask someone she said NO. I explained that we bought it with the purchase of the car she said I needed to “prove” it, I went out to the car and did not have what she needed. I told her we bought the car there could she ask someone in sales she said NO. She continued to argue and was becoming ruder this went on for a total of 15 minutes. I explained I live in Elizabeth (over an hour’s drive one way) and that my “proof” was at home, she told me there was nothing she could do. I told her that I was going to go to the sales side and see if they could help me. That is when the lady next to her said let me look, she found my car and the Premium Plan code. Sahara said it was coded wrong in their system, the other lady said no it was a Ford Plan ect. She said that was stupid, finally took my car and did the maintenance. She did tell me that it was due for DEF fluid I stated that service was for my truck (2014 F350 bought at the same dealership), and not my car she rudely and in a condescending manner stated, “well it is diesel, right”? I said no my car is gas she did not even acknowledge me let alone apologize for reading the wrong vehicle maintenance. She came and got me when done, I questioned the SAE 5W-30 SN SNPlus and asked if it was full synthetic, she RUDELY said in a condescending manner said, that is what SN means. (After further research that oil is a synthetic blend, not full synthetic.) She never apologized for the mix-up or the extended wait. I said thank you and she literally stared at me did not say thank you for your business not a word. We have called multiple times and left messages for the service manager for a week now no calls back. We have a contract that states full synthetic, so we still need to address that issue. There are a lot closer Ford dealerships, but we buy and service all our cars & trucks there please tell me why when I was treated like this and why my repeated requests to talk to someone else were denied. We paid a lot of money for the Maintenance Plan partially because we want factory parts, full synthetic oil, but mostly because we want it to be easy with NO HASSLES. I am bringing my car back on 6/28 for a warranty issue as my back vent is not working Sahara said it could not be seen on the 6/7 that it was warranty work. I do not want to be treated like this so how can this be avoided? I will keep a copy of the contract in my car so that I have proof going forward. Because the contract is with Auto Nation, we understand that we must bring our car to your dealership and cannot use it at another Ford dealership.

Dianna Cohoon Jun 18, 2021

Our sales rep was decent at finding a car for us. But once we found the car, even though we scheduled a time to meet he booked another customer at the same time and our purchase too more than 5 hours after we told him we wanted it. We paid asking price so there was no negotiations. Also, after trading on 2 cars we are more than 3 weeks past the purchase date and have some MAJOR outstanding items. 1. They still have not paid off our trade ins after 3 weeks and the lien holders are listing the accounts as past due. 2. The battery died within 2 weeks and I called the Autonation roadside assistance which comes with every Autonation Certified vehicle. They had no record of our vehicle leaving us stranded. The sales and service people automatically said. “The battery is NOT covered”. Even though they supposedly certified it. 3. I have taken the vehicle back to the dealership 2 times, as we live 30 minutes from the dealership, to have some chips in the windshield repaired and then they told me they will send someone to me but I have not had anyone reach out since to come. 4. Once all of the paperwork was complete and we were taking delivery of the car, our sales person informed us they only have one key and we could purchase one for $200. This was immediately after I witnessed a 20 year old girl purchasing her first car and they did the exact same thing to her. Her father pitched a fit and they finally agreed to cover her key. Then when I pushed back they informed I they would give us a key”at our cost”. After digging deeper we found out that meant we could buy a key at their cost not that they would give us a key on them. After several back and forth with the Sales Manager(who never came to talk to us), and another 30-45 minutes, they finally agreed to cover the key. Long story short, if you are looking for the stereotypical scam your pants off car dealership, Autonation Ford in Littleton Colorado is the place for you. I am very happy to update my review if they will do right by us and complete these outstanding items.

Aaron Tucker Apr 25, 2021

I brought my truck to AutoNation Ford Littleton to have an issue looked at, they were able to get me in next day from when I called which was great; however, once my truck was in their hands I got little to no communication. For reference I brought the truck in on a Tuesday. After a few hours I got a call and according to the service rep they needed my truck overnight to keep diagnosing the problem, absolutely okay, just keep me posted later this afternoon or in the morning on what they find. I didn't get a call back later that afternoon nor the next morning and so I called the rep, who answered, and said she'd find out the status from the mechanic and get right back with me. I never received a call back. So I called again 4 hours later and the rep didn't answer so I left a message. Still no call back an hour and a half later so I called the main service number and talked to a different person who transferred me to her and had to sit on hold for ~10 minutes before she picked up the phone. She then informed me that they were still diagnosing the problem and needed my truck until Friday, two days later. I asked how do you know you need my truck until Friday when you've not even diagnosed the problem? I got the run around response and so I told her that I'd be picking up my truck Friday afternoon whether the problem was fixed or not. She THEN told me that even if the problem isn't fixed they can at least do the recall fix that we'd talked about and put new wiper blades on, something we also talked about. I said no you need to focus on the problem I brought it in for and we can do the extras once that is taken care of. She agreed but the conversations spiraled into wanting more communication, and I was left with a bad taste in my mouth. I went to the dealership later in the afternoon to see for myself what progress had been made, saw my truck sitting in their back lot which told me that they were not actively working on anything, and so I went in and demanded my keys and truck and left. It's unfortunate this happened this way because I have another friend who had nearly the same experience as me except he waited a full week prior to getting fed up and demanding his car back for a simple recall that took 45 minutes for another dealer to resolve for him. I hope anyone reading this review has a better experience than me, but for the reasons stated above I will not be giving AutoNation Ford Littleton anymore of my business, sales nor service. I'm not hiding my name nor details so anyone at AN who reads this and wants to chat absolutely feel free to give me a call.

Kevin Johnson Apr 1, 2021

I purchased my F250 Replacement from this dealer on 01/26/2021. During purchasing, the senoir sell representative Mr. Gil was very nice and very professional to guide me about my new vehicle. I added update, he gave me very important information about my components. I am very happy with his assistant and recommend other buyers to contact him if you want to buy your vehicle from this store. However, I also not happy with its finance department. When I received documents, the options paper shows them in main area but no option was shown in incompatible location. I didn't realize I should not accept them and made mistake. After back home, I saw this problem and went to this store tried to cancel my options next morning. When I met Ali in Finance department, he rejected my cancellation. In the afternoon, I saw that there were cancellation items in Agreements. I also saw this statement from AutoNation website which said buyer can cancel their any protection product in any time. I couldn't understand why Mr. Ali refused my cancellation just because this cancellation will affect his bonus? I contacted AutoNation Main Service in Florida. He registered my claim to linked to this store. I was told that this dealer would contact with 4-5 days to resolve my problem. For this experience, I advice buyers must be careful your contract and should not trust it's finance staffs. I also recommend AutoNation Littleton company that you should training your employees and do not let them make troubles for your company. This store has not only very nice sell representative but also very bad Finance staffs. Update 02/02/2021: I received call in last weekend from Financial staff for a cancellation appointment. When I went his office today, he cancelled four plans except Appearance Plan. He said that this plan was belonged to Sale Department. When I back home checked document and saw that it is one of Automation's Economy Option! I could not understand why AutoNation Littleton Ford rejected to cancel? I am waiting this store to give me a reasonable explains. Update 02/03/2021: I received a call from a finance guy of this store in this noontime. He said that he could not cancel this Appearance Protection plan because he didn't add it and didn't know who add it. I told me that I could contact anybody I want for it. It is real wild. Why did this store do that to the customer?

Jimmy Hu Feb 3, 2021

Ford Littleton On August 1st I left New Hampshire on a road trip to Colorado. On August 7th my check engine light came on while driving through Kansas. I scheduled an appointment with Ford of Littleton Colorado for August 10th, as they were closed Sunday when I would be arriving in Colorado. I was stoked to get this appointment because all other fords in Colorado were booked out a whole week or more and this was pretty time sensitive since I was only going to be in the area for two weeks and then be heading back to NH. On Monday August 10th I waited in the dealership from 2-5 pm while they performed a diagnostic procedure to figure out what was wrong with my diesel exhaust heater (which has given me issues in the past and was fully replaced back in February at a different ford dealership). It was nice to have an area to sit with great WiFi, coffee, water, and access to a bathroom. These things are crucial for someone like me who is nomadic and living on the road and super appreciated, especially since COVID is a thing and other places I’ve gone to in recent months have had no coffee available and one I went to had no working bathrooms. This is all understandable, but can be difficult to navigate in a city you’re unfamiliar with. Speaking of the bathrooms, the cleaning staff was really wonderful at keeping up with sanitizing the restrooms as well as the entire dealership including all doors, tables, seats, and others areas commonly touched. My van seat was covered with plastic as well as the floor and all employees were wearing masks at all times. Masks were required inside the dealership and this was really great to see enforced well. Staff were friendly as I went in and out to stretch and get air. My service technician, Mandy, was very nice and understanding of my time constraint. The repair my van required would take up to two weeks to get parts due to a national back order. She was able to come up with a plan with vehicle tech staff to do a temporary repair that would hold enough to get me back to NH. They told me that they would order the part overnight and asked me to bring my van back the next day. While on the road that day I realized that my dash cam was unplugged. I thought at first it got snagged by accident but after reviewing the footage, I was able to determine that the vehicle technician handled my dash cam and unplugged it willingly. I called Ford about this and spoke to a supervisor, who stated that it is standard procedure to unplug dash cams during services. I told him that I understood that, but they need to have the decency to plug it back in because I had no idea it was not plugged in and therefor I could have gotten into an accident and not had any way to show proof of it because the dash cam was not functioning without my knowledge. I did not like that they touched my property that had nothing to do with their repairs without informing me that this would happen. This was unacceptable to me. On Tuesday I arrived and told the service bay staff person that I already unplugged the dash cam so they don’t have to touch it. He responded with “oh it’s okay you can keep it plugged in if you want.” The part was available. They began working on my van and I waited out while planning out my trip for the day. After a few hours Mandy came to let me know that something broke while they were working on it and it needed another day or two to fix. I asked if they had loaner cars available and they were booked out for 6 weeks. She told me to get a rental. I did tons of research and found a rental company on my own, which was difficult in these cities I was unfamiliar with. The staff at Littleton a Ford were not helpful with this part at all. Prices were drastically different between rentals in Littleton and Denver and it was cheaper for me to go there via Uber. The farthest I could receive a shuttle ride was 10 miles so the dealership couldn’t help me. I took a 30 dollar Uber ride to pick up the rental then drove back down to Littleton to grab my things. I had to get my rental then go back to the dealership to get things from my van. I went to Mandy to ask for my keys and she responded with “it’s open already” which made me incredibly uncomfortable due to the fact that my entire life is in that van and anyone could walk into it at any time. This let me know that they leave vehicles unlocked in their lots and think that there’s nothing wrong with this. I went to the van and it was locked. I went to Mandy and grabbed my key. I went back to the service desk after grabbing my stuff and handed my key to another staff member since Mandy wasn’t available. I told him I was working with Mandy and that my van was being serviced tomorrow. He told me that he would take care of it and told me to have a good day. On Wednesday I received a text from Mandy which was helpful since I didn’t have great service in the mountains and probably wouldn’t have gotten her calls. She just let me know that it wouldn’t be done that day but should be done the next. On Thursday I received a text from Mandy asking me if I ever returned my key because they couldn’t find it. This meant that they didn’t work on my van at all on Wednesday despite her text stating that they were. After a few hours she texted me back to let me know they found my key and it would be ready by the afternoon. I arrived at the dealership at 1 pm on Thursday and my van was in the same location it was on Tuesday. I switched my stuff from the rental back to the van and then went in to see Mandy and check in on the status she was not there but another gentleman looked up on his computer and informed me that they were working on it at that very moment. I told him I just left my van so there’s no way they have been working on it. He didn’t know what to say and told me that it should be ready soon. My van was ready at 3 pm and I headed East to NH. The first 300 miles were insanely rough. I had to drive downhill going 95 to go 75 uphill because it couldn’t handle it. After my first gas fill up in Kansas I kept driving and somewhere along the way it shut off but I wasn’t paying attention so I just kinda noticed it. The van began to run fine and made it up hill with ease. I drove over 2,000 miles to NH and arrived on Saturday night without any issues on the way. The next day I started up the van and my check engine light came back on. This was a sign from something that wanted me back here. I was able to schedule an appointment with Ford in NH for Tuesday August 18th. They were also out of loaners but the service technician called over to enterprise and connected me with a rental. I waited in the waiting room for 15 minutes and then a guy from Enterprise was there with a tablet for me to sign and a rental car for 45/day and I was out of the lot 5 minutes later. My van was ready the next day and I picked it up at 4 pm without any issues. I left the rental at the ford and they handled the rest. I appreciate Ford Littleton’s staff and their ability to help me given my time constraints, but I was faced with one thing after another and it didn’t seem like they really cared. I went here due to the fact that other Fords had no appointments. If I find myself in Colorado I would not choose Ford of Littleton as a place to service my van or any future vehicle. I would go out of my way to get it serviced elsewhere even if it meant I had to wait longer.

Emmett LeBlanc Aug 19, 2020

My son and I went to this dealership to purchase a vehicle for him to be his daily driver. He was very excited to purchase a used Explorer we had test driven at AutoNation Ford in Littleton. His excitement changed to frustrated and angry soon after we got the vehicle home. About 4 days following our purchase we noticed an oil spot on the driveway. We found that this was because the oil was overfilled. Once the oil level was correct the leak stopped. About a week after we purchased the vehicle it started to leak transmission fluid on the driveway. We got it in to be looked at by a shop near our home. They could not tell us specifically where the leak was coming from unless they pulled the transmission. They did say the leak is very significant. When they were looking at it they told us it appears the vehicle had fallen off a rack recently. Some ac lines were crushed and the exhaust was pushed up against the transmission. They also found a bolt from the transmission just laying on some of the wiring in the area. The fluids were clean indicating they were replaced prior to our purchase of the car. We did not have the car repaired and parked it for now to figure out what to do next and not create damage to the transmission. When we purchased the vehicle we were pressured to purchase a warranty. The original price offered on the warranty was fairly significant. During our discussion the dealer came down multiple times to nearly one half the originally quoted amount. Still we could not purchase this warranty as we were at the max of our budget. Starting so high and then coming down to something nearly half of what was originally offered felt really uncomfortable. When we left the dealer we were very uneasy. The high pressure made us feel as though there may be an issue with the vehicle which was not disclosed and which they were aware of. I made numerous attempts that same day to reach out to the dealer to discuss the purchase. I was unable to get through after trying for about 4 hours. That all took place on a Saturday and the following Monday I was able to get ahold of the dealership. They said they would not honor the lowest price they quoted for the warranty on the day of purchase. It was about two days after that when we started having the oil leak issue and then another couple days after that the transmission started leaking. Our salesman reached out about a month later by email to see if we had anyone who needed a vehicle that we could refer to them. I outlined all the information I note above and that we are not happy and very frustrated as we are still trying to figure out how to fix the vehicle. I waited for a week and have not received any response of any kind. I am unhappy with AutoNation and will not refer anyone to them. The customer service is poor and I felt they were unethical in this whole purchase procedure. I wanted to go to a dealer I thought was reputable and would get my son a reliable car and an overall positive experience. It turns out to be just the opposite and we cannot drive the vehicle. Not a positive experience in any manner.

Parrish A Huber Aug 19, 2020

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