LATEST/FINAL: After potentially giving up on these guys..the new Manager Mark, did an amazing job of making sure I was taken care of. He personally called me back and even though I had to wait a few months (my part was on National back order), he kept in touch every few weeks to let me know I wasn't forgotten. When I did go in, was treated exceptionally well! Thanks Wes and Mark! Update: I called the dealership like the review response from them suggested. Left a message with my contact information for the Manager (Jay? I think) ...never got a call back. lol. At least they're consistent...and par for the course. After a check engine light, I called Autonation Ford, made an appointment (first time I've ever had to use a purchased warranty, ). When I called, a young lady made the appointment for Me and I asked if they had loaner cars available. She said someone from their loaner department would contact me to make arrangements. No one called. A couple of days before the appointment...I called about the loaner. They'd stopped the loaner program (not enough cars available...they might again in June) about a month before that. Covid result?...sure. I get it. But how did the young lady I first spoke to, not know?! They don't have enough cars to loan. So...they don't have enough cars themselves, but they'll point you to a rental company. Great. But...wasn't planning on the expense, so nope. I made arrangements to drop off before work and get a ride at the end of the day back. I brought the car in and as soon as I did, the gentleman at the counter asked me if I understood the car would have to be there 3 to 5 days. NO ONE...not the young lady I made the appointment with mentioned that, neither did the second person I spoke to about the loaner. No one said I'd have to leave it that long, after waiting a couple of weeks for an appointment. Couldn't leave the car. I had not planned to be without one that long. The dealership, is approximately 25 miles from home. I made another appointment for the next week and made arrangements to be without a car for 3 to 5 days, during the weekend. When I returned, was told I could use new tires. That I knew. We discussed pricing and a sale they had. One tire would be free....so I said Sure, why not. Go for it. It's already here. Later in the day I was told work would be flying me out to Dallas early Monday morning so I needed the car back. I called Service, left messages, asking if by chance they'd looked at it and if I could possibly get it back before Monday (before the work flight). Nothing. No call back during the day. I did get messages saying they put in the new tires though. At the end of the day..I had to call the dealership, tell them my plans had changed and I'd be going to pick up the car since I hadn't heard if they could get it looked at before my sudden flight on Monday. I drove home and detected a bit of a wobble when braking, on the front left tire. I had new tires..so I figured maybe I just had to give them time to adjust. It's still there. No time to return, no time to lose the car before a work trip. When I was on my work trip, I saw an email from the Service Department. IF they'd known...someone would be in on Saturday...they "might' have had my car repaired before I needed it. Way to sprinkle salt on that wound...but that's not my point. The Service desk...didn't know if people would be in that weekend ...servicing cars. As for the "Deal" they offered, with one tire free?....well...I paid about $900. I found the same tires available from a Tire Retailer near my home...for about $150 a tire. Yep..I overpaid for Tires there too. Four new tires from a major retailer, would have been less. I have an extended warranty with these guys...and I found out on this trip...they're really the only ones I can take it to. Honestly...not happy I bought it there and bought the "extended" warranty, that is not realistically honored, anywhere else.
Lambert Paredes
Oct 17, 2022