Arron Nelson was our salesperson and he treated us with respect and professionalism. Bobby Mann in finance was great to work with also. We were in and out of the dealership quickly with the exact car we wanted. All in all in was a great experience we recommend them to anyone.

Horrible place. Low ball offers for trade ins. Financing department is not organized. They did not submit any of our paper work to our lending Company on time. Servicing department is a joke. I purchased a vehicle there ( it was a chrysler) but was told that they would do the repairs and maintenance when it was needed within the warranty. Three days later car broke down. Said they fixed it and it still hasn’t been. It’s been almost three months and nothing. Pick it up and drove it four blocks and the problems started up again. Took it someplace else . No body does call backs. Managers have to be hunted down to get answers. I worked with the service manager Danny and no got an honest answer. Every time I went it they did not have the correct paperwork and did not acknowledge the problems I was reporting. Supposedly they took it down the street to a Chrysler dealership and found no problems. But after speaking with the Chrysler dealership found out they had never seen my vehicle. Do not buy from this company. They do not care about anything or any one other then themselves and what money they are getting in their pocket.

Very poor experience at this Ford dealer when purchasing a new vehicle. I recommend going elsewhere.

Dishonest. That’s the baseline here. I had misfires happening on my ford and brought it here thinking that they would know what they are doing “hello. Specializing in FORD”. I was wrong. The day of my appointment, the check engine light went off and everything was running perfectly fine. I went anyways just because. First off, they are 3x the price of any other place you could’ve gone to. Secondly, I feel so strongly that they intentionally messed with stuff to jack up the prices. They gave me my key (it was just a check up and service apt) and right as I turned it over, it begins to shake and sound like a Mac or Peterbilt truck...I ended up limping it to my trustworthy mechanic and they said that the dealership gave wrong codes and that they were trying to replace stuff that didn’t even need to be replaced. 6hours later, and I have my truck back and running perfect and only paid 1/3 of what FORD quoted me at. Thank you (insert my mechanic here), well done.

I scheduled an appointment to have my car serviced a week and half in advance. I dropped my car at it's scheduled time first thing in the morning. I didn't hear anything throughout the day and finally called to check status about 4:00pm. I was told the car had not even been touched and would likely not be until the next day (a Saturday). I picked the car up with no service being performed and will take it to another Ford dealership for this and all future service appointments.

Paid over $100 for my oil change that took 2 hours even though I had an appointment. After my oil change I realized they never reset my oil life gauge. I also noticed all 4 of my wheel covers were gone. Worst experience of my life, won’t be back...

Everything was smooth! Our salesman made the buying process really simple!

Hands down the worst dealership in Colorado. They will do anything they can to try to convince you to purchase a vehicle then completely ignore you once you drive off the lot. Even with my platinum extended warranty, they still want to charge me for service on a car that's practically brand new. I will do everything in my power to keep people away from here. Do yourself a favor and stay far, far away from here.

Had to have my Escape towed to the dealership as a piece of metal punctured my radiator. Danny worked with me an my insurance company to get the repairs completed. Danny contacted my several times to give me updates on my car. I really enjoyed working with him.

If I could give ZERO stars I would. Took my car in for single day recall and the car sat in the lot at the dealership all day with NO work done. What's worse is that I had to call the dealership at the end of the day to find out nothing was done. Wasted hours from my day. Svc Manager promised a loaner car but can't seem to locate a loaner after more than a WEEK! This is the most poorly managed Service Dept I've ever dealt with in 30+ years of owning cars. There is NO proactive communication from Service Advisors and Svc Manager (S. Murphy) is ineffective and slow to respond. FIND ANOTHER SVC DEPT.

Matthew Caswell went above and beyond for my family and I. If you’re looking for a vehicle I highly recommend him. Very informative and wasn’t pushy at all. All in all we had a fantastic experience.

I would like to recignize Matthew Caswell! What a great salesman! Even though I have not purchased a car from him yet I defiantly plan to in the future. Matthew is respectful and nice to his customers even if they are just browsing. He answered all my questions knowledgeably and was not pushy at all. Thank you for a great experience and I hope to see you soon to buy my Mustang!

What a great salesman! Even though I have not yet purchased a car from him yet I defiantly plan to in the future. Matthew is respectful and nice to his customers even if they are just browsing. He answered all my questions knowledgeably and was not pushy at all. Thank you for a great experience and I hope to see you soon to buy my Mustang!

This is my third lease from this dealership. It is run well from the top to the bottom. John Nowell made my lease transition seamless. I am extremely happy with John, he got me into a better deal and a much better vehicle. I will be back.

Took the car in. This dealer ordered the wrong part and had to wait even though I expressly made it clear that I needed transportation the following day. Couldn’t give me the truck back because the fuel tank was removed. Had no loaner and refused me a car rental. Won’t be returning to this dealer again

Took car in for brake servicing and when they checked out the brakes, servicing was not necessary, so I didn't have to pay for unneeded parts and labor.

We had a great, easy and seamless experience with AutoNation Ford Littleton. Kevin Laurie, our sales person and Sana, our finance manager were both very friendly, and extremely helpful. We would definitely recommend AutoNation Ford Littleton to our friends and family!

The experience was just o.k. It took 2 weeks for the financing department to get back to me after several calls, but they did get me a lower financing percentage rate. The 125 point check for used vehicle was not so great. The breaks on the vehicle I purchased started squeaking 1 week after purchase, even though it was supposedly "inspected" and a front running light did not work, after their used vehicle inspection sign off. I think the mechanic inspecting the vehicle prior to my purchase did not do a great job, and my salesman directed me to get these items fixed on my own time and to send the dealership the invoice. Not proper procedure if you ask me, the consumer.

Took truck in to get a mirror replaced. Had appointment and was told it would take half an hour to an hour. After an hour and a half, I asked what was going on. Was told it was next in line and hadn't been worked on yet. Told them I needed to leave and would bring it in the next day. Took another 20 min for them to get my truck pulled around. The mirror was fixed. Went back in to tell them it was fixed, turns out it had been done for a while and was just sitting back there. Took another 30 min to get the paperwork completed. 2 hours and 20 min later I was on my way. No apology and a lot of excuses. I will not be coming back for service or to buy vehicles.

Just moved to Littleton. Right rear Turn Sig. bulb on my Fiesta out. 17mos, and 14k old. Drove into Svc. at 12 noon Tue (7-31) svc. rep it was lunch and had some back up, estimated 90 mins. to fix, so I asked if it would be better if I came back in 2hrs, she said yes. Came back at 2PM, told svc. guy what I needed. He took my keys and told me to go wait in the service room. At 3:15 I found a rep and asked about my car... no notice or paper work since 2:00.... she said the car was in svc. area a be ready soon. At 3:55 she came back with my keys and the car was done... she did apologize for the time, and there was no charge....I'll go back if there's a problem while under warranty, BUT, 2hrs for a light bulb?

It was awful!!! Scheduled my car for repairs for the Takata Airbag recall. They had my car all day, only to call me late afternoon saying they should have never scheduled the repair as they don’t know when the parts will be available. It’s written that the airbag can cause serious injury or death. Ford is suppose to give rentals to those affected by the recall and AutoNation would NOT work with me and give me a rental.

If I could give zero stars I would. Unfortunately, we have a service contract with the dealership that was prepaid. I do not trust the service department because we have caught them several times being dishonest. Integrity is everything to me, and the service department has shown a lack of integrity several times with this vehicle and my 2004 Freestar. Most recently, I took my 2014 Escape in for a 5k service - including the oil change and tire rotation. During the last rotation in February, I marked my tires because we had previously caught them not rotating them when my paperwork said they had. They did rotate them in February, but bent the heck out of the lug nut covers (which were cosmetic and aluminum). I took my car to my tire dealer about 3 weeks ago and had new stainless steel lug nuts installed. On July 27, I took my car in for the scheduled 5k maintenance. The sign said "leave tire locks in your cup holder". I did this and told the service rep that the tool was in my cup holder. He came out to tell me that my battery was so bad that the technician had to jumpstart my car to move it to complete the service. Since I had watched the technician pick my car up from the bay, I knew this was not true. They left it running in the bay at the end of my service and told me that I should not dare to turn it off. We had my battery tested elsewhere with different results for the cold crank. I will need to replace it before winter, but it was not as critical as the technician made it sound. I know a lot about cars, but someone else would have been frightened to even drive it. On my paperwork, it said that they rotated the tires, but recommended that I "replace the lug nuts because they were swollen". I told the service person that I had just had them replaced with stainless steel, which could not swell. He looked at me like he didn't understand. I also asked him if the technician used the tool to unlock them. He just shrugged off my question. I immediately went to my tire dealer (about 4 miles away). I showed him the paperwork about the swollen lug nuts. He laughed, because stainless steel does not swell (but I'm just a dumb girl) . I asked him to check to see if they damaged my new lug nuts in trying to force them. He found a tool mark on one lug nut, but not on the others. He removed my tire and the brake dust showed that the tires had NOT been rotated 10 minutes previously (as my paperwork stated). For the third time, Autonation service said they had rotated my tires and they absolutely did not. They also tried to sell me new lug nuts, which were totally not necessary. We own a family business with a fleet of vehicles and have purchased at least 50 vehicles from Courtesy Ford (now Autonation) over the past 30 years. We will never purchase another vehicle from them -- only because of their service department. In the past year, we have purchased two vehicles from other dealerships. I communicated this to the service manager last September after a warranty issue that they would not address and never received a return phone call or any type of follow up. I would recommend you go to any other dealership if integrity and trusted service is important to you.

Had to go twice in the last month 1/2 . Both times they did not communicate and took excessive time to complete repairs (3 weeks), and then 1 week. I would have to call multiple times a day just to get the status

I take my car here to get serviced because it's very close to work. However, this is the THIRD time I've had to pick up my car after sitting in the shop all day only to have to bring it in the next day because they didn't have the parts. After the first time this happened, I asked both times if they had the parts and of course they say they do and can have the car in and out the same day. I've also had to call them more than once to check on the status of the car at the end of the day ("oh, nobody called you?"). The last 2 service visits were for recalls. I will not take it to them for anything I need to pay for. If you can't trust their word, how can you trust they're actually fixing your car?

Stopped in without an appointment and was taken care of by Joel Strizich in a friendly, professional manner. Work was accomplished quickly while I waited.

I take my car here to get serviced because it's very close to work. However, this is the THIRD time I've had to pick up my car after sitting in the shop all day only to have to bring it in the next day because they didn't have the parts. After the first time this happened, I asked both times if they had the parts and of course they say they do and can have the car in and out the same day. The last 2 service visits were for recalls. I will not take it to them for anything I need to pay for. If you can't trust their word, how can you trust they're actually fixing your car?

Every time I come to the dealership, I am always impressed by the level of professionalism!

I have Ford touch in my fusion, the poor quality of the glass broke when I touched it after the car had been sitting in the heat all day, I have an extended warranty that's bumper to bumper, they said it was not covered because it broke because of my touch, and want $1800. And change to replace this unit. It's the last Ford I will buy....

Initial contact was very slow. Service provided was fine. Final contact with Joel Strizach was very helpful.

I have been a long time customer since 1974 when this operation was called Courtesy Ford! When I called to discuss and set up an appointment with the Service Manager, I received no phone calls After several calls to him, I finally was contacted by a service advisor Matt McKean ( SP?)! Matt was very professional and set up my appointment quickly and got me in an taken care of in a very expedient manner!

Slow wouldn't accept my Lincoln because it was 1.3 miles over 170k miles, for a factory recall??? REALLY????

Friendly sales people. Clean dealership. Good followup.

I had to have my car towed because of a blinking check engine light. I got to the shop before 9 a.m. I had an appointment at 7:45 but my car didn't make it and the service department handled it professionally and very courtesyly. I was depending on using their courtesy shuttle service to get to work by 10. That didn't happen because there were too many others before me. The reps called several times but every time they called the driver was 15 to 20 minutes out. That was frustrating. One of the reps around 10:20 gave one of the other reps keys to a car and he took me to my destination. I really appreciated it. The car repair was over $1100 which was a surprise. They were able to fix it and had it ready for me by 2:30. I had a 80,000 mile service done at the end of April. I wish things like spark plugs had been checked at that time. The reps were very competent and handle the repair professionally especially since I was upset by having to be towed and the cost of the repair.

My time was wasted and I was deceived. I told them offer sale for a car, they insisted I come. Instead Kelly offering me an appraisal he acted like a claims adjuster. How sad low balling offers when even blue book rates higher even delearship of car rated double. Go to dealership of your type car, wouldn't suggest here.

This is the BEST Ford dealership around!!! I have been to several Ford dealerships and AutoNation operates in a very friendly manner, extremely efficient and quality service. You won't be disappointed!!!

The service rep did a great job answering my questions and working with me.

Broke down on the 4th of July in front of a ford dealership and there was a 2018 Ford Escape for only 22,000. I didn’t argue with god I just took it

The service department is not very good. Joel was not very communicative and they did not resolve the problem. Told me that theybwhere waitingnon an answer from “Ford”. Two weeks later i haven’t heard a word. I’ll be heading to a different dealership for reputable service.

Do not bring your vehicle here for service. Ever. I brought my 2013 Super Duty in a while back for an oil change, rotate the tires, top of the fluids and to check an airbag light that recently turned up on my dash. They said it would take a day to get the light looked at and diagnosed. Seemed unreasonable, but whatever. So I agreed to leave it there over night. Fast forward to the next day- no call, no update, nothing. I assumed they may have gotten backed up, which I would understand, but not even a call with an update. I’m patient and left it there for yet another night. The following day I still hadn’t heard anything by mid afternoon so I called and they said the oil still hadn’t been changed and he wasn’t sure about the airbag light. I told him I need to pick up the truck because I need it for work. He said it would be ready tonight. I arrive shortly before the service department closed and there was 1 or 2 service advisors left. I can’t remember the gentleman’s name, but he told me that my truck sat there in the quick lane the entire time without being touched until about an hour before I arrived, in which it was finally taken back to get the oil changed. Since it just sat there I asked if the airbag light got diagnosed with the oil change, and he said no. He did apologize for the inconvenience and said they filled my truck with DEF and that he was going to give that to me for free for the inconvenience. While I was disappointed that a major concern of mine hadn’t been addressed (airbag light), I did appreciate his attempt to make a customer happy. Since this is a work truck, I had no other choice but to put the airbag light concern on the back burner until I figure another time to get it diagnosed. Here’s the other half of the reason for the poor review: DEF fluid needs to be refilled generally every time the oil change is due (every 5k miles, depending on how you drive and if you are towing, and how much weight you are towing. If you frequently tow heavy loads, the DEF supply may not last the entire 5k miles and vice versa. ie if you aren’t towing, then the DEF could last much longer than the 5k miles). The service advisor told me they filled it up and since that oil change, I had only driven about 2k miles and the truck told me the DEF fluid was almost empty and that it would go into limp mode until the DEF was refilled. In those 2k miles, I haven’t towed anything, and it has only been driven around town, about half highway/half city. There is no way they actually filled it up, which means if they hadn’t given it to me for “free” then I would’ve paid them to fill it up and never got what I paid for. I’m a fairly patient and understanding person, but there were too many fails throughout this entire process to not speak up about it. I will never bring any vehicle to this dealership for service ever again.

Bought brand new car, had curb rash on wheels, stereo go out right away, and more problems. Promised to do the tiny work in our contract, got the tint done and had to pay took days to get my money back because of the mistake. Said they would fix my curb rashed wheels but then say for 3 months nothing was ever done said the people they use where way backed up but that is bull**** as I work for discount tire and use the same company as them and they are less than a week out on projects. There is no way they even left the ford shop. Even though I called and stopped by many many times in the 3 months. Every time no update or would call me back with info but never ever did. Don't use these lieing snakes.

Bought brand new car, had curb rash on wheels, stereo go out right away, and more problems. Promised to do the tiny work in our contract, got the tint done and had to pay took days to get my money back because of the mistake. Said they would fix my curb rashed wheels but then say for 3 months nothing was ever done said the people they use where way backed up but that is bull**** as I work for discount tire and use the same company as them and they are less than a week out on projects. There is no way they even left the ford shop. Even though I called and stopped by many many times in the 3 months. Every time no update or would call me back with info but never ever did. Don't use them

Unreal. Dropped my truck off at 7:30 on a tuesday morning and was told "we have open availability all day". Called 6 different times to get an idea of how long Id need a rental car because these morons dont have any loaner cars on the lot even though I saw 3 of them sitting there. Nick was pleasant at first but after being told "its next to go in" all day long to finally be told "it wont get seen today" I have had it. Stay far far far far away if you want any work done in a timely manner.

Excellent customer service and attentivenees of staff!

I took my car in two weeks ago because the light engine turned on, I took it Friday at 7 am I never got a call back I had to call them before I got out of work and told me they have to keep it over night. They said they would call me Saturday morning to give me a full diagnosis and they never called me I had to call them back at 430 pm on Saturday. They didn’t call me Monday I had to call them. To find out it was a spark plug that they changed for $300. Said it was fixed. Two days after I picked up my car the light engine turned back on. I took it back the next Monday at 7am again and never got a call back again I was stranded at work with no car. I called them I was on hold for 30 minuets to find out they hadn’t diagnosed it yet and they had to keep it over night and they would call me In the morning. I Had to take a lyft home. I never got a call back I called them at 11 that Tuesday and they had still not diagnosed it. Well I requested my car back and took it elsewhere and they have to replace the whole engine. So I literally paid $300 for nothing because the manufacturer warranty would cover the engine. This was by far the work experience I have ever had and I’m short $300 now.

The only Ford dealership in the world where the F250s aren't designed to go over 65mph. They assemble them on site with leftover Model T parts. Get yours today.

Excellent service!

I went in searching for a new family vehicle and they were all very friendly. I highly recommend working with Matthew Caswell. He showed me some really nice cars and helped me figure out all my options to get in the best vehicle possible.

Amazing service from the sales department!!

Spent a Saturday having best experience purchasing a truck EVER! Kyle Stevens very humble sincere and patient helping me decide.

Straight forward, showed me only what I asked for or what fit my requests, not pushy. Very informative

Never seems to fail, I am a repeat commercial fleet account customer with a great service contract. They can do all the recommended service with no cost to me, yet practically every time I have service performed, mistakes are made causing me to return time and time again to allow them to fix their mistakes. Actions speak louder than words. So here is an update from the last review. January this year, 100k service- I scheduled the required work to be performed. In addition, I requested the battery to be replaced, based on the last service note that the battery was bad and I noted issues with it starting. My wife goes to pick it up, but it won't start. Wife tells the manager the battery was supposed to be replaced. They say they will take care of it. (I even placed a service request to replace the battery when doing the online appointment setting) She finally gets the car and leaves. Again I don't pay, due to my great service plan through work. Roll forward 9,000 miles, close to time again for service, but the battery is dead, I'm thinking the one they replaced failed and will be swapped out under warranty. I say this to the service advisor at time of check in. Ask them to do the 110,000 mike work while they have it. At time of pick up, Service advisor attempts to charge for a new battery, I tell him it was replaced in January. Come to find out it wasn't. Can you believe this dealership? Every time it is something like this at Ford Autonation Littleton. I have no motivation to complain for a reduction in fees. I DONT EVER NEED TO PAY. This is all on them.

Everyone was awesome and super helpful!

Best costumer service I have had here in a couple of years. Finished everything in one day.

Very satisfied with dealer and we are a repeat customer with them.

Had a very complicated and frustrating issue with sound system on my 2016 f150, James at autonation stayed the course with me and was extremely professional and understanding.

I had an tire issue with my 2016 Ford Explorer. I requested to speak to the General Manager who said he was unable to pull up any information on my car. I asked him what kind of warranty the the tires had and he said he did not think they had a warranty. We than spoke to the service manager who gave me the same response. I said that seemed odd. The service manager responded that "we are not Ford we are Autonation". That is the worst thing you can tell a customer, as they sell Fords and therefore are Ford. I am resolving my issues with the Ford Care group and will have the work done at another dealership. Update on July 1, 2018. Went to Groove Ford and they informed that Hankook had a recall on the defective tires and will replace them at no cost. Automation should have known this or atleast checked on as I was a customer. Automations customer service was so bad that I will never give them an opportunity to make it right (as I was already dealing with the GM and Service Manager).

Far from a good experience. Sat in the waiting area for financing for 3 hours when they knew I was writing a check (used GMC). Finally got out of there at almost 10pm to finally hut the freeway home. I couldn't test drive it on 470 because the gas light was already on and they wouldn't add any gas. On my way home I discover the new tires they put on were horribly out of balance so I emailed my sales rep to ask if I can take it to any Autonation dealer to fix the issue as I live on the far North end of Denver, he replied yes so I attempt to get it into a chevy dealer to be told they won't touch it and it needs to be taken back to the dealer I got it at. I ended up taking care of it myself. We were told the night we bought it that emissions were taken care of, come to find out as we are trying to get plates that emissions were never done. My wife called a sales manager, Nathan, for information and if we can get reimbursed for the emissions. He was extremely unprofessional and rather unhelpful but agreed to reimburse us. Its been 3 weeks.... No check like he said there would be. Next, the "service report" we received with it said the oil was changed. 2 weeks after we got it the change oil message popped up. I changed it myself. Finally, the 125 point inspection is a joke. All shocks/struts were shot and I had to replace them all myself. Good thing I know how to work on cars. Oh and the brake rotors are mildly warped from the previous owner. I get to change those too. I wish this was all a fictional story but its not. Horrible experience and I will never consider buying another vehicle from this place.

Deborah Noell was helping my husband and I purchase a vehicle. It didn't happen in one day and so she was texting my husband details and when we could get the deal done. About a week later, we purchase the vehicle. Deal done!! So excited with the car, terms, everything. About a week after the sale, my husband is still getting texts from Deborah, telling him "thanks handsome!!" " That was a super hot deal" I just want to express my sincere disappointment in the professionalism of this employee. Is this how you retain your customer base?? By having your employees flirt, rather suggestively and inappropriately etc. My husband has no desire for Deborah and we are very happy, he is the one who showed me the texts. I do not think you should have people like that working for you, it's just shameful. And if she is doing this to my husband, I'm sure he's not the only one.

Very convenient shuttle service was provided. Work was completed before their time estimate. No issues, no problems, great experience

I took my daughter’s car in for a recall notice on her Ford Focus. The appointment was easy to schedule. I dropped the car off for the day. My only complaint was that the car was promised at the end of the day, but I never received a phone call regarding its status. My service advisor was overwhelmed with bookings, but still a phone call would have been appreciated.

The service department is quick and easy to work with.

Wife’s fusion lost it’s screen, got it fixed and have a happy wife.

Myself and my family have only bought cars from you guys for the past 15yrs and we have never had an issue with the 7cars we have purchased. Great customer service and great inspections done on all the cars they receive. Continue the good work !

Great service. Got my car done faster than the estimated time.

I thought things would get better, well I was wrong. I had to take my car in for a recall. I called to make the appointment and asked if I could get a ride home, they said that they could. I got there to discover that I lived three miles too far so I couldn’t get a ride. They are the worst service department I have ever seen. I will never buy a car from this dealership again . If you’re looking to buy a car, save yourself headache and go somewhere else.

Absolutely the worst customer service I have ever received from a dealership!! I took my truck in for a simple oil change and was up-sold on some extras. I decided to go ahead and have all of the work done and during this time the exterior of my truck was severely damaged by an AutoNation employee. After some intense complaining to a service manager (James Heyer) I was told to take my truck to a company called ARS for repairs. Well long story short it's been 3 weeks and my truck is still damaged and nobody from AutoNation seems to care. Do yourself a favor and buy or purchase your new vehicle from a dealership with better reviews and one that cares about their customers!

So I went into this dealership today with full intentions on trading my 2010 Shelby GT500 for a 2018 Shelby GT350.... but the manager on duty on June 25 2018 refused to let me test drive the vehicle before committing to buy it and was an absolute jerk about it. So I drove down the street and test drove then bought a 2018 BMW M4. MSRP of $82,000, if I could post a picture of it I would but they lost a customer for life who USED to love and only want Shelby’s.. they could have sold me a Shelby today instead of treating me like a guy who just wants to go on a joy ride. I guess I should be thanking them for pushing me to BMW though!

Dan was great! Very friendly and informative as to the service that was needed.

The empl;oyees were all polite and helpful.. The repair was performed in a timely manner and the quality of work is excellent.

Went in for an oil change and saw a 2013 rubicon that we had to have. Dan worked it out to make this spontaneous idea come to life and Matt in finance was so easy to work with. This is the third car we have bought here and it won’t be the last. Great job guys.

I don't usually post negative reviews but from what I have read so far in other reviews it looks like this Service Dept needs to be overhauled... I called a little over a week ago to inquire about how to take care of an airbag recall that I received a notice about on my 2009 Milan. When I first called the lady who answered asked me what a Milan was and did I know I was calling a Ford Dealership...then I got hung up on. When I called back I spoke with Lindsey (who was very nice)...she said she needed to see if they had the parts in stock and she would call me back. A day went by with no return phone call...I called back 1st thing the next morning. She informed me that they did not have parts to do the repair. I told her that the recall letter stated that the dealership was authorized to approve a rental car until the repairs could be made. I wanted to know how to get that set up. She said she would speak to her Service Manager to see how to set that up and would call me back. Once again a day went by with no call back. I tried to call the next day and was put on hold for 20 minutes after telling them what i was calling for...I ended up hanging up. The next day I called and asked to speak to the Service manager. I was told he was busy and they took my name and number to have the service manager call me back. To this day I have not received a call back from anyone in the service department about how to set up a rental or when the parts might be available. If Ford is offering to cover a rental car, I would assume they are saying it is not very safe to drive my car with a recalled air bag. If you don't want to help with a recalled airbag repair you just need to tell me so i can go somewhere else...don't just not return my calls or not answer when I do call. Terrible customer service!

Every time I come here, it's usually for an oil change and they always have to do warranty work...since I was sold a vehicle with an active recall and they cleared the engine codes so my check engine light wouldn't come on during the test drive which is how I was fooled...but I think the service advisor guy's name is Schiller, he tells me he will email me receipt of my last visit, he never did...it's about time I bring my vehicle in again, for an oil change and probably for transmission work since that's why it's on recall, but I'm worried about being ripped off and having my vehicle held for days when I need it to make money and pay my other bills...every time I've left here after my car has been worked on, I've felt a little unhappy and curious as to why they always try to hold my car for multiple days...not once have I come in and their "time till it's done" estimate been right or even close.

Good people but I sometimes wonder how competent. Every time i drop my car off another problem is created that could have easily been fixed if they had any sort of quality check. Last time I had an oil change done they forgot to bolt on the skid plate and it was hanging off as I drove down the street. Time before that, they didn’t plug in my temp gauge. I just love getting something fixed, taking time off work to only have to bring my vehicle back and all they offer is an apology. SERVICE GOES A LONG WAY PEOPLE!!! Next time I’m planning to say before anyone lays a hand on the vehicle if the problem isn’t fixed the first time I expect something for free. I’m tired of it! Especially with the premium you pay to bring your vehicle here. Geese monkey can mess up things just as good at a cheaper price!

Hands down the WORST service department in the industry! Zach claimed to have submitted pictures of issues on my truck to Ford TWICE for warranty claims and turns out he never did! Now I'm not even sure I can get Ford to do anything about it because it's been 6 months since I bought the truck. Stay away from this dealership because if you buy something there you'll have to deal with their Service Department. Oh, the icing on top is James Heyer (Director of the Service Department) made no attempt to make the situation better by contacting the Ford dealer in my new area or Ford directly. Ridiculous..!

After my recent encounter here, I fully expect to see these people running in the next election. Armed with Kelley Blue Book pricing and NADA pricing for our trade-in, I still expected the usual dealer haggling about a car being worth less than it is. These guys took deciet to a whole new level. After first offering a trade-in value that was about 4,000 less than fair trade to a dealership they swore that the absolute most they would be able to sell this particular model for on their lot was about $22k. Imagine my surprise when upon leaving their lot we saw the same year and a lesser model in the same condition as our trade in for almost 28k. I expect that a dealership exists to make a profit. I do not expect the dealership to attempt to fleece his customers. If you have a trade in, buyer beware!!!

Little more then annoyed. Walked in trying to look over numbers for a trade in and was floored at the amount if lies I received. Low balled me on my cars value and then lied about the kbb price. Then proceeded to inform me the max they could sell the car for was around 22k, but as I was leaving I stumbled across the same model and year of my vehicle with many of the same features and wouldn't you know it it was being sold for 27k. Have never felt so disgusted in my life. This place is a joke. Robbie was a good sales rep, but sing (I think) his manager was awful didn't bother to get up appraise my trade simply looked out the window. He never introduced himself and hid in the corner of the building like a underpaid teenager at the mall. Whoever is running this joke of a dealership Should be ashamed.

Hands down the WORST service department in the industry! After not returning my half dozen calls I had to go into the shop to talk to Zach the service agent. Zach claimed to have submitted pictures of issues on my brand new F-150 truck to Ford TWICE (I had to go down a second time) for warranty claims and turns out he never did! Now I'm not even sure I can get Ford to do anything about it because it's been 6 months since I bought the truck. Stay away from this dealership because if you buy something there you'll have to deal with their Service Department. Oh, the icing on top is James Heyer (Director of the Service Department) made no attempt to make the situation better by contacting the Ford dealer in my new area or Ford directly. Ridiculous..! And after reading some of the other reviews on here it looks like the treatment I received is status quoe for this dealership.

Everyone was very nice on the phone. I thought it was odd that when I made the appointment I specifically said I will use early bird drop off and when I got there at 6:40 AM I was informed they weren't open and asked why I was there early. The staff appeared annoyed I was there before 7 AM. I had to catch the bus and get to work. The car was done as scheduled.

No consideration. Set an APPOINTMENT for 10:45 AM. Dropped car off at that time, they said they would call by 3:00. Did not call at all that day. I left a VM at 7:30 PM asking them to call me ASAP in the morning. No call the next day. I finally called at 1:30 PM and they said car was being worked on now (no apology for no call backs). I has also asked twice for a quote on a new key for the car - - and only got that when I finally went in to pick up the car the next evening....and then it would take another 30 minutes to make the key (this could have been done WELL before I got there if they had done their jobs correctly). Not the best customer service. I will find somewhere else to go for sure in future.

No consideration. Set an APPOINTMENT for 10:45 AM. Dropped car off at that time, they said they would call by 3:00. Did not call at all that day. I left a VM at 7:30 PM asking them to call me ASAP in the morning. No call the next day. I finally called at 1:30 PM and they said car was being worked on now. I has also asked twice for a quote on a new key for the car - - and only got that when I finally went in to pick up the car the next evening....and then it would take another 30+ minutes to make the key (this could have been done WELL before I got there if they had done their jobs correctly). Not the best customer service.

Excellent experience buying a new C-Max car. Everything went very smoothly

Matt C was awesome to work with. He was very patient. My husband and I were very unsure about what we were looking for and could not really agree. Matt helped us go through different models and his knowledge of other brands was very in depth. We appreciate all the time he spent with us and could not thank him enough. He was very kind, honest and easy to work with. Great follow up skills as well!

Justin and fill in the service department did a great job on my minivan. They we're very focused on diagnosing and fixing the problem I had.

They are the best dealership I ever been too

- If you want to buy a car here, TRIPLE check that they actually HAVE the car. They went as far as to scheduled a test drive on a car they sold the day before. Then only show me cars that were well over the price of the car that I came in to buy. Biggest waste of time ever. - Honestly, they have the worst customer service ever. I was very serious about buying a car on the spot. I had called about one in particular and asked about the availability. I was told it was still very available and she asked when I wanted to come and see it. This was at 10:30a.m. I said, “I’m very interested so, ASAP.” I was scheduled for a test drive at 11:30. I got there 10 minutes early. Waited for a few when I was told the car had actually sold last night. Did they even check to see if it was available!? It was a bit of a drive to get to this side of town, which isn’t relevant but none the less annoying. They said that there was a communication issue and tried to say that it would have been removed a couple hours ago. Well between calling to confirm availability and my actual appointment was only an hour. He asked if there was something else we could look at and I said if it was comparable that would be ok. Nope. He just tried to up-sell me. I felt scammed. Like, ‘just get her in here anyways and sell her something’. Seriously, what a waste of time, and the lack of effort in trying to help me find anything since you dragged me down there.... for nothing?

I called to get my auto loan refinance and they ran my credit report and never reached out to me after May 25th 2018. I called and spoke to Scott Ross and he then told me he gave my information to Carlos no last name... I finally got to Carlos and he told me he was new and haven’t received any of my information... He then said he will go see what’s up and call me back. Three days later and no one has called me back! I know I don’t have poor credit to make you avoid me I am confused 🤷‍♀️ 😐 will report to BBB.

I really wanted to give this dealership a better rating because the process of buying my vehicle was pretty easy going, but things changed once I started to notice all the problems with my "certified" pre-owned vehicle. After taking it in for repairs (under warranty) there was a total and complete lack of communication. Service techs wouldnt answer calls or call back. Service managers wouldnt answer calls or call back. I had to stop in at least a dozen times just to check in on the status of MY vehicle. They kept it for exactly one month, which is totally unnacceptable, especially considering how polite and patient I was with them during the entire process. I finally told them days in advance that I would need my truck done and finished by Friday June 8th, because I needed it for something important. After having several calls ignored, I stopped in that morning to pick my truck up, but low and behold it still wasnt ready. The service manager told me it would be done by the afternoon and that they would detail it for me. So, I stopped in around 6 that evening, and Im not joking, they didnt want to release the vehicle to me because the service manager left early, and didnt bother to sign off on the paperwork. After some nice words, they released it. So I get to my vehicle, looked like it had been run through the mud. There were cigarette ashes all over my center console (I have photographs, and my baby and girlfriend who is on chemotherapy is very sensitive to 2nd hand smoke, even if its stuck to fabric, so all those ashes were a great little surprise!!!) and a few of the "repairs" were reinstalled horribly, and look like junk. Onto the warranty/"certified" pre-owned portion. Within days of driving it I noticed the shocks and struts were leaking a large amount of fluid. If I knew that I would have to shell out 2500 hundred dollars for just the front shocks, I wouldve adjusted what car I bought. I also bought the extended warranty with the vehicle, although the shocks aren't covered, I dont see why they cant get the struts approved, or cover the cost themselves, because once again, this vehicle was certified. Also found out this weekend that the 4x4 is busted and I mean badly. Drove 5 feet and that was a big nope, had to go back to rear wheel drive. So thanks for the awesome vehicle and customer experience guys! Cant wait to take it to another dealership to get this solved. Thanks - Sean Garner

This was the most pleasurible buying evperience I have ever had. The sales associate I was working with had gone home for the day. When I called him and told him I wanted to drive the car again he said no problem he would be right down. And guess what he was. I will go back and buy again from (Courtesy Ford) AutoNation Ford

Went in to try and got a repair done to our Ford Edge. Communication from the repair department was pour with non returned phone calls and then when we did get through the repair cost was very high and when we said that we wanted a second opinion the service tech proceeded to tell us that all his team was Ford certified. The next two places we took it to said that we were getting taken advantage of and both came in with cost at 1/3 the cost. Things work fine now and with this we can't ever see go back again

I brought this in for a recall issue. After several hours they informed me that the warranty was only for 10 years and my car was 13 years old. They knew well ahead of time when I set the appointment what the recall was and the year of my car. So they could have easily told me on the phone that it wouldn't be covered. A HUGE waste of time. This was more or less the case for my other Ford that I brought in at the same time. I have been getting really frustrated with Ford lately and think our next car purchases will be with another American car maker.

Very dishonest group. They quoted my vehicle to buy it and so I drive 45 mins and sit there for an hour only to have them tell me a price $825 less. I ask why and the answer I’m given is I don’t know. Well I know, it’s dishonest dealership games! Wasted 2.5 hours of my time on my day off.

Very dishonest group. They quoted my vehicle to buy it and so I drive 45 mins and sit there for an hour only to have them tell me a price $825 less. I ask why and the answer I’m given is I don’t know. Well I know, it’s dishonest dealership games! Wasted 2.5 hours of my time on my day off.

I found a truck on line that I as interested in and went in to check it out. The salesman who helped me as very good. Knowledgeable and friendly. However after I made the deal it turned in to a 4 hour nightmare. It took over an hour to make the deal and then over an hour waiting for the finance guy "Jerry" to get to me. He was horrible, Constant mistakes on the computer, refusing to give dollar amounts for warranty programs etc, I finally got out my calculator to get my own answers. I like the truck, however I left thinking I'll never buy from AutoNation again. Very bad experience. Follow up report.... When they read this review a woman called an offered a free gift to make things better, I agreed, why not get an invisible bra that I was going to get anyway. She promised to check the vendor and get back to me to set an appointment...never heard back from her!!! The next issue was the extended warranty I purchased that included 10 oil changes. At closing Jerry claimed that they gave special treatment to those that bought there and had this feature. I stopped by early in the am to get my first oil change and was told it was a 3 hour wait. He recommended that I set an appointment which I did for 5 days later. When I arrived they took my truck and parked it for over 1-1/2 hours before they started on it. So much for priority treatment, After 4 hours I got my truck back with a bill for $100 because they said I needed a forced Regen. This place is as sleazy an unethical as it gets. Total buyers remorse!!!!!!

would be nice to get a car wash after a service as they did in the 7-10 years previous to this car at another dealership, since the cost for just an oil change has gone up from $30 to 52 in just 4 years

Contacted them about a vehicle, and they told me it wouldn’t be ready until Friday. Then I made an appointment and the car was sold while I was on my way. Trash!

I purchased my Ford- F-150 from AutoNation Ford Littleton and have had it serviced there for the past three years. My experiences there have been delightful and professional. For such a buy place, I am in and out quickly and my truck always runs great. Schiller Murphy in the service department has always been great to work with - professional, cordial and extremely personable and knowledgeable. I recommend AutoNation Ford Littleton to my friends and family.

I was taken care of immediately. And the work was done quickly and efficiently. When I returned with a question about the settings, the problem was fixed quickly for me. I appreciated the service I was given and how promptly everything was taken care of especially since we were from a different Auto Nation that had been sold.

Top notch! I was able to get an appt quickly and the service was done in a timely manner. Friendly people!

Wanted to purchase a very specfic color and feature package of a Mustang convertible my father wanted and found the exact match at this dealer in an online search A few emails and phone calls with Nikki and I had a fair deal agreed to. My only complaint is that "dealer fees" of $599 is excessive by most dealer standards. My father and I actually made the road trip to Denver to trade in his car and completed the purchase two days later ... Kansas is very long and flat!

Do not take your vehicle to this dealer for service! I brought in my Ford F450 for a knock in the motor which I purchased from this dealer less than a year earlier. My truck sat in the parking lot for just under 5 weeks and was never even started. Every time I would call for an update, I was told that the parts were in but they only had one diesel tech and they should start in a couple days. This went on for weeks until ultimately I took it somewhere else where repairs were started within 24 hours. And don't expect any return phone calls, even from the managers.

The "Service Advancetrac" light came on in my 2010 Fusion, they were able to get me in the next day - the other dealer I usually go to couldn't get me in until 3 business days later. I dropped it on the Friday before Memorial Day, and then found out the hauler that is taking it to Tennessee could be coming as early as Wednesday. In a panic, I called Shane who was able to get the sensor replaced and the oil changed by noon on Tuesday, saving the day.

Thank you for a trouble free and timely oil change. That was all my car needed.

Management forgot to apply the sync and sun discount to the purchase of my car. I am waiting for management to rectify the situation...

Just bought a 2018 Escape from AutoNation Ford Littleton through AAA Autosource. Everything went smoothly, and I am very satisfied with my new car. This is my 3rd Escape - and we have had very good luck with them. I hope to be driving it for many years.

I do not recommend getting your vehicle serviced here. I brought my Ford Escape in for an appointment to have it repaired on Monday at 8:45 AM. I was told what the problem was and agreed to a very expensive repair. They promised the car would be ready by mid-afternoon on Wed. I get a call that they broke something while changing the part and ask my permission to leave off the bolt stating that it will not be a problem. I agree and then get a call that they can't complete the job and it will be ready Thursday morning. Thursday morning comes no call so I call them and I am told the car will be ready no later than lunchtime. I don't know what time they eat lunch but by 2:40 PM still no call. I get a message from the dealership an hour later stating that one of the parts they received was defective but they received a replacement and are installing it now. Mind you the job was supposed to be completed a few hours earlier. It is now 4:41 PM and no call. Tried calling but my Service Advisor has gone MIA and I am sitting here with no idea what is going on. Not only did I waste and entire afternoon yesterday waiting on delivery but now I have wasted all of today as well. I have lost total confidence in the dealership and I am certain they have been lying to me for the past two days. If I could give no stars I would but it seems I have to leave at least one.

I bought my car here in July. I loved it, until it would make an extremely horrible screeching noise every time I turned my steering wheel. I made an appointment to take my car in to get it looked at. The day of my appointment, it ended up snowing horribly, but I still made it in. I was told I could not have my car serviced that day, because my service advisor did not show up to work. This was only the beginning of my problems. When they told me I could not get my car looked at, they also told me that since it is Hyundai, I would have to make an appointment at AutoNation Hyundai. So that’s what I did. I went to the Hyundai location, and they told me the screeching noise was a power steering pump/hose that was incorrectly placed in the car. I then looked at my papers I got when originally purchasing the car. The AutoNation ford Littleton location INCORRECTLY INSTALLED MY POWER STEERING PUMP AND HOSE when I bought the car. This was not covered under my warranty, and I had to pay out of pocket for it. In February, I was told that I would get reimbursed for this amount, and a check would be sent within two weeks. It is currently almost 4 months later, and I’ve talked to 2 additional people, and have still not received my reimbursement. My calls and emails are ignored. Terrible customer service. I will never recommend someone to buy a car here.

Sold me a used car with a bad water pump and duct tape around the air intake where the tab broke off. I would take any car you buy here to a mechanic during your grace period for an inspection. Mechanic shop does not due a thorough inspection and sold me a car with bad parts that have cost me in the thousands to repair. Would not recommend to anyone!!!!

Horrible service department. Did a shotty repair on a new car and stated it was Normal. Took car to Phil Long that did it right. Steer clear

Purchased a car here and took in for service. Service department is awful. They do horrible work, take forever and don’t back up their work even on a new vehicle. Go to another dealership!!!!!

Worst car buying experience I've ever dealt with in my life.

The time needed to do the repair was very reasonable

I just bough an F150, and had a relaxed pressure free experience with Matthew Caswell. I test drove many trucks and not once did I feel any pressure or frustration from Matthew. This is the way vehicles should be sold every time.

Worse experience ever!!!Total lack of transparency from the manager. I specifically asked for a ball park monthly installment price... I know what my credit is... as I’m sitting waiting I get a notification from credit Karma that my credit was pulled , after I specifically asked him not to. When they are confronted, he comes and asks me what did I think was going to happen.. the audacity of him... I had told him I had just paid $8500 in cc debt and was disputing 2 things on my credit w the bureaus , that I wanted to wait 30 days ..he tells me that what do I think paying 8500 was going to do to my credit ...that he was trying to help. And that it takes years to build credit... such arrogance. Guess what Mr. the suit and tie and fancy shoes don’t make the man. Learn some ethics and respect, actually if you were honest you probably wouldn’t be at a dealership on a Friday night at 9pm . Because when your clear w people they buy from you ..... people like yourself give dealerships a bad name... Should’ve continued my shopping experience at Mike Naughton( no pressure there) definitely won’t be buying a car from you all. Oh also his concluding words when I told him why did you have to go do exactly what I told you not to, where “sorry you feel that way” Total disappointment, would not recommend at all... and def won’t be buying a car from you... note see attachment practice of sliding and deceit the supposed $3k rebate was never applied....feel ridiculed and humiliated and impotence let’s see how I reverse this damage.....

Very easy process--brought the car in, took a shuttle ride home, in less than two hours the repairs were completed, a shuttle picked me up and my car was ready to go!

Was told it would take 1 hour and it did also liked the multi exam of the car

Received an email re: a Recall item to be repaired on my 2012 Escape - called and got scheduled at 7 am on the next day - I also requested having my oil changed and tires rotated. They told me it would be 1.5 hrs on the recall and another 30 minutes on the others items, total 2 hrs. i arrived and was first in line the next morning - they took my car in at 7:00 am - the desk tech affirmed 2 hrs so I elected to wait. 10 minutes later he advised it would actually be 3 hours on the Recall item so a total of 3.5 hours. -- I elected to take the shuttle home. He advised he would call me when it was completed and I could return by shuttle. 1030 - 3.5 hrs later - no call, 11 - no call; 1120, I called - got voice mail - left a message - 12 noon no return call, I attempted to call again - got voice mail. I called the shuttle - the driver advised she was just dropping a customer and would call me back shortly - I waited 15, 20, 30 minutes - no call - I call her back - I said did you forget me - yes and she apologized over and over! She arrived 20 minutes later. I get to the dealer go to the desk and the tech advised that the mechanic working on my car was at lunch - stated he would be back in 10 minutes and then he would check on status. 10 min, 15 min - no response I go back to the desk - he goes to the repair area comes back and advises it would be another hour to 1.5 hour - this would now be 6 going on 7.5 hours since arrival and about 4 hours longer than stated. I advised (as I had earlier) that I had appointments in the next hour, I had to have my car - they advised they would get me a car to use - but had to get a Managers approval - but also advised all the managers were in a meeting - I asked, can you interrupt them - can you call them - No, Not Possible (I stated you mean the managers meeting is more important than your customer?) They then found a lower level manager, after another 15 minutes they said they did not have a car, but the manager had called and paid for a rental for me - the shuttle driver took me a few blocks away to the rental agency - I went in and requested the car Auto Nation had rented - the agent told me he did not have a car that it would a least another hour and then they had to clean and gas it. And there were no other options. I then call back to Auto Nation - got several voice mails, then after call 6 finally got the operator who then connected me with Sean (not a manager), but maybe the only competent individual at Auto Nation. I told him my long day story -- within 5 seconds without any hesitation he stated the shuttle would be there immediately and take me back and he would have a car waiting for me - and he did! Took the car - and advised that with my appointments downtown that it would the next morning when I returned - which I did. Per Sean's request I did fill it up with gas before returning it and here is the last straw! -- when getting gas the gas flap door would not close and stay closed. When I arrived at the dealership and parked the car, a young man came over and checked the car out - I told him about the gas flap door not being able to close and he looked at it, touched it and then said -- "Did you bend this?" in a very accusatory manner - Wow! A great Top Off for my agonizing experience at Auto Nation! A Couple Additonal Comments: Sean --- Outstanding - truly customer focused (he should be training all the other people there) Pete - He did well in trying to help me but was frustrated with the mechanic, etc. Dotty - Shuttle driver - yes she forgot me, but apologized several times and was trying to help make things work for me - she was Great! The Key Question for Auto Nation Management to consider: When I trade my Escape in for a new Explorer this fall - and given the product is the same at all Ford Dealerships - WWhat will be difference in where I purchase my new Ford? -- Location? Price? or SERVICE? --- What do you think?

If you can avoid this dealership you should, and save yourself the headache. At first, things were great with the sales associate. Then the purchase was moved on to her superiors. They were arrogant, and condescending, and really good at disrespectfully talking over me. I was an out of state buyer, so some things were a little different. However, this was when their stubborn ignorance kicked in, and they just talked at me. In no way did i ever feel like a respected paying customer. I actually got the impression that i was a burden to them. I dreaded any call i had to make to them. It was baffling to see how difficult they had to make every step of the sale. Also, not very eco friendly, as in i cant believe the amount of paper they wasted in this ordeal. The bulk of it was useless and unnecessary. Explaining some of this deal did make for some good laughs at my local DMV. Im supprised Ford even lets them put the logo on the building. You should also read through their 5 star reviews... its quite comical as they look pretty scripted and seem to have an obvious pattern 0_o. I have never posted a bad review before. I felt compelled to write this as my first one. Perhaps it will save someone from a bad experience.

I appreciate the way I’m treated when I’m there. I’m not sure if it’s cause I got helped by a younger guy my age, (long blonde hair dude with Irish arm tat) but def coming back. Made me not like the other place I’ve had service on Evans and i25.

Went to Auto Nation Ford in Littleton to check out and test drive a new Focus St , Deborah Noell was extremely helpful. Loved the car after test driving and with the end of year sale I couldn’t leave without buying. The sale was fast and friendly, no pressure. Thanks Auto Nation!

Don't assume you can just look at a car (used) and assume you can easily leave. The car business hasn"t changed at all. The salesman going back and forth to Mgr. in tower and finally coming to the desk your sitting at, asking what would it take to get you to buy this car TODAY! I'm going back to Carmax!

The absolute worst!! I took my car to my normal machanic and was told the water pumped need to be replaced. Unfortunately, my warranty company said I had to have a ford dealership repair my car. It took Ford Auto Nation over 3 days to diagnose it, claiming they couldn’t find what was wrong with it (it took my mechanic a couple hours to figure it out.) I had to call repeatedly for updates and was always on hold for longer than 10 minutes. And the worst part is they still wanted me to pay the $165 diagnosis fee, even when I NEVER got a diagnosis! AVOID THIS DEALERSHIP!! I never have run into such unprofessional problems like this.

Brought in our family '17 Ford Explorer because a side panel fell off while driving (adhesive issue) to AutoNation Ford Littleton on Monday 4/30 to fill out a service form. Service advisor took info, signature, and photos of the issue to provide to Ford. A follow-up from AutoNation Ford never occurred. I call on 5/5 to hear that they have no record of my visit or service record. I was told the service rep I met was fired on 5/2 and that I would have to come back in to restart the process. No offer of coming to me was made. No process is in place to get customers into the service system, very poor communication process, single point of failure. Beware.

Perfect example. The anonymous owner replies asking me to call the GM vs the GM reaching out to me. Validates my point.The service department which has been one of the most frustrating, and least customer-centric, experiences I've ever had. I have been dealing with the same repair issues since February and they are still not resolved. During an ice storm my vehicle skidded into a curb causing the tie rod to crack. This occurred on a Saturday. I had the vehicle towed to the service area, the following day, on Sunday. I met with the service representative first thing on Monday morning. We inspected the vehicle together and it was determined that an insurance claim was going to be needed as the damage was more extensive than it initially appeared. The insurance claim (USAA who is amazing) was made and the inspection occurred and was approved. The goal was to have the car repaired by the subsequent Saturday. For the following three weeks I kept receiving calls informing me that my vehicle was still not repaired and that they were still waiting on parts to arrive. At this point I could no longer maneuver without a vehicle so I requested a loaner vehicle since this was taking so long. The issue was escalated to the service manager who was pretty incredulous. His attitude was 'what do you want us to do if we can't get the parts' and were by no means geared to any semblance of customer care. After some conversation he agreed to provide a rental car for me until my vehicle was returned. When I showed up at the rental location they had no record of any arrangements with the dealership but after several calls they (the rental agency) did book me, at my own expense, at the dealer rate. About a week later, so almost a month since I initially dropped off my car, they called and told me it was ready. I arrived to pick up the vehicle with my rental receipt in hand that was promised would offset my deductible for repairs. Again I was steered to the service manager as I was told that he was the only one that could take that dollar amount off. Once again the attitude was definitely not one of customer service and they only deducted a portion of the rental cost. He looked at me with a straight face and said 'well, why would we pay the taxes for you rental?' Even though I was incredibly insulted over the entire experience I had no choice but to leave as I was headed to the airport. I wanted to look over the vehicle though first and even a cursory look showed that the repairs weren't even done close to correctly. Additionally there was body damage, that didn't pre-exist, on both sides of the vehicle that appeared to have occurred during their storage of the vehicle. Those were a large softball sized dent on the rear driver side door as well as a series of long white scratches along the passenger side. I immediately called my service rep on the way to the airport and left a lengthy message letting him know that things weren't done correctly and we needed to arrange for another inspection. I didn't hear back so I left two more message and still never heard back. Finally I reached the service rep who claimed that he never received any messages from me. I reviewed all of the issues and he was going to see if the technician was going to be in over the next two Saturdays so I wouldn't lose any more vehicle time during the work week. Never received a call over the next three weeks. I finally took it upon myself to just bring it in. I showed my concerns to the service rep who verified that there were still broken parts and that we would probably need to reopen the claim to perform further repairs. I said fine and he was going to call my insurance company to have that conversation. Never heard from him and USAA has no record of any communication. Supposed to take it in this Saturday again. So, not only is my vehicle still not repaired. There are two other issues that have started (beyond the body damage) after I picked up the car that although unrelated they 'would be glad to take care of for me'. Outcome still TBD.

This is actually the first time I have ever had to give a horrible review. I took my truck in to get the door opened sensor system fixed and I was not happy with the outcome at all. The inside of my truck was definitely not taken care off as the drivers side mat area was completely trashed with mud and dirt, and the read passenger area was also very dirty and I found several wire and plastic pieces and an actual razor blade? After I had picked the truck up I was driving down Santa Fe during a crazy rush hour when I noticed that the hood of my truck had not been closed? I was forced to pull over in a very unsafe environment to get out of the truck in a very unsafe environment and close my hood. When I dropped the truck off I asked the service department team member if he would have the time to research and order a new bug shield for my truck and he indicated that he could. This request was also written on my final statement, but when I asked him if he had ordered the bug shield for me he stated that the parts department had been super busy and he had not had a chance to look into it? The service department had my truck for over 7 hours and I find it hard to believe that there was no time during the 7 hours for them to look into and order me a new shield. I have always taken my truck to this dealership for repairs as I feel the quality of service I receive way outweighs the extra cost of the services. But after this episode I can no longer trust this service department as they clearly demonstrated they did not care about me as a customer or my truck. I have purchased my last 2 vehicles from this dealership, and 3 of the last 4 cars. I am very upset that I can no longer trust the quality and integrity of this dealership as I have always had awesome experiences in the past.

I can't even express how furious I am with this place. They don't answer phones, they don't call back. They say there's a car for me to use, there's never a car, except one time 2 days after dropping but I could never get there in time. Been there SIX times for the exact same issue. Was told after this try if they can't fix it i'll be reimbursed. Did I mention they lie constantly and drag stuff out for weeks (months now) at a time? After calling today was told to just bring back a 7th time for a diagnose. Got GM involved, he said "I'll talk to Service Manager and call you back," two hours later I call them- he left. More games. On two occasions I've heard the Service Manager in background ask "who is it?" and then all of a sudden he's not there. All I'm asking for is my money back for a non-repair, pretty simple stuff. I gave them almost $1,500 to replace parts I told them wouldn't work (been dealing with this issue a year total) and it didn't fix it. They just keep replacing redundant parts, last visit they put in an EIGHTH Master Cylinder... Really? I was saying "Really?" on #'s 3, 4, 5, 6, and 7. EIGHT!??!? What in tarnation is going on there? I'm just the moron of the week that didn't read any reviews before entering. Oh btw, don't call Ford Customer Service for anything either, those robots are just going to waste more of your time. After 40 calls someone will finally give you a local reps number. Her job is to get your hopes up every few days but then let you know every other few days that you're getting nowhere and should try working with your dealer. Only other advice I've gotten is to shell out $1,500 to one of their many other qualified dealers to resolve the issue. Cool thanks. She obviously missed the part where I'm $4,000 in the hole on a $1,500 repair between 3 different Ford mechanics in 2 different shops already. It's very clear that they have no intention of fixing my vehicle or resolving the issue and never did. Can't wait to see what they come up with tomorrow! All I know is I'm am completely out of patience and "Just bring it back again!" isn't working for me anymore. Since their idea of service is "Just give 'em the 'ol run around!" I'll be trying this. Doesn't seem like they care about of any of these reviews but it's a start. I almost forgot! In my 6 visits what I HAVE received instead of service is a cracked windshield, a flat tire, broken off a piece of trim, no reverse lights (which they did resolve on a later visit, thannnnks), some kind of spray paint on my passenger window? i don't know wtf it is but its not clear and it feels like sandpaper and was definitely not there before. These are the people telling me to give them another try... a SEVENTH try smh...

If you are trading in your car or selling it to a dealer, try going somewhere else. They will make excuses as to why why they can't match the KBB value and how their system is more accurate. Other dealers will gladly match your KBB trade in value.

We bought two of our vehicles from this dealership and had a wonderful experience. So when our air conditioner stopped working we figured the service department would be just as great. Not! They are nothing but a bunch of crooks! I took our truck in and they had it all day. I had an appointment at 10 am. I decided to call them since I hadn't heard from them for hours. They hadn't even diagnosed it yet. What's the point of making an appointment if they don't look at your vehicle until hours later? They finally got back to me around 4pm and said that they would need it overnight. I said that I needed my vehicle the next day and I was never once told that there was a possibility that they would keep my truck overnight. They tell me that the part they need to get to is extremely hard to get to. That they need to remove the entire dash to replace the part. They quoted me for $1,800. I said no thank you and I picked up our truck. My husband decided to try and fix it himself. It turns out that they lied about what part was broken. An hour later and $23 for the part, our AC is fixed. I am happy I have a handy husband. But there are many who don't. I just don't want anyone to get ripped off. I don't know if it's because they saw a woman and thought that they could get away with it? I just hope my experience saves someone some money and time. Go somewhere else!

love my 2016 ford flex sel! and Ryan stevens was nice not pushy and over all really good experience

Great experience overall! The service writers are very helpful

Do not trust this place. A guy named Rae told me to come in because they would offer one auto trader do it online when I got there they were $3000 less and wasted my time. Had me drive and take off of work. Doing the old bait and switch.

My experience was good, Doug as always took great care of me.

Great experience. Kyle was very helpful and attentive.

Terrible sales manager Mike. Terrible parts people, terrible service department. Avoid this place like the plague, is my recommendation.

They were very thorough and explained everything up front including cost. No surprises. I purchased extended warranty at the time of my car purchase and that saved me allot of $$$. They finished when they said they would. He was very courteous and very professional. Would have been great if they had vacuumed my car after the repairs. Overall very satisfied. N

Hands down the worst service that you will ever receive. These guys couldn’t spell customer service if they had a gun to their head. My family has purchased over $500,000 worth of vehicles, and we were told that we “haven’t spent enough money with them” to justify resolving an issue. The service department is run by two “gentleman” who won’t give you a call back or return your emails. Take my advice and go to Longmont Ford. It’s a bit up the road, but they treated me like gold the entire time. Worth the extra time. Dont waste your time with James Hyer or Zach Luley.

Quick response, answer all my questions, professional exchange

Went in on Saturday and wasted two hours of my day to have them tell me my tire had no leak. I guess I let the air out twice and made sure the warning light was on when I took it in. Got up this morning and had to add air again. I bought a new truck from them two years ago but I guess because I bought this car somewhere else the service is different? Too bad

I bought a very nice 2015 F150 Lariat from AutoNation Littleton. Lon my sales rep was very accommodating and my experience went without a hitch. There was one small issue with the front side bumper and they are replacing this without an extra charge next week. I am anxious to see how this goes. Overall I am a very happy customer.

Excellent repair experience. The car was ready the next day

I bought a used ford from the AutoNation Subaru and had a wonderful buying experience. However, I have had 2 repair issues that I was told to take the car to the AutoNation Ford to fix, which is understandable. I bought the Gold protection plan through AutoNation, but nothing has been covered so far. I have had the worst experiences all 3 times that I’ve brought my car to this dealership for repairs. The customer service was terrible as far as communicating regarding the status of my vehicle each time. Also, the several times I’ve called the service center to ask a question about my vehicle or for other information I’ve been given the run around. I felt as though I was going in circles with the representatives. I will not return to this location for any further repairs to my Ford, I will look elsewhere.

Called the service department yesterday because one key fob was intermittently working, the other not working at all. Asked the service guy a simple question about a battery for them, he told me it wasn’t the battery, they needed to be reprogrammed. Wanted to charge me $85 just for diagnostics. Tonight I went and bought two batteries for $6.99 and guess what? The fobs both work great. Makes me wonder how many people get screwed over and charged for unnecessary things... maybe the guy thought he could get one over on me because I’m a woman. Either way, our vehicles won’t go back to this dealership. Honesty goes a long way and they obviously need to know to learn the definition of the word. They’re all about the almighty dollar. Stay as far away from here as possible.

.................................Great experience.......................

Deborah did an excellent job from start to finish. Everyone did their best to make the buying experience very enjoyable and exciting. I love my Focus RS. AutoNation Ford Littleton will definitely be on my list dealerships when shopping for future purchases. Thanks for everything!

I had few issues with my vehicle when I arrived at the service department. Service advisor Kahley was wonderful at listening to my issues. She found the right words and made me feel better. My car was fixed and I am happy. - Keep it up!

Made an appointment to drive a specific car to avoid the typical shenanigans with dealerships. Showed up on time and sat around for 20mins while they found me a different sales person and looked for the keys, didn't have the paperwork associated with the car, etc., etc., etc..

If I could give you zero stars I would. I normally do not post negative reviews because I too am in the customer services industry and know how difficult it can be; however, my services was horrible. I wouldn't mind speaking to someone about this versus giving you a page long review. All and All - I think I will find a different ford dealership to take my car to moving forward, and I wont ever purchase another vehicle.

The tech expert, Chris was very respectful, honest, explained in detail all of my questions. He called us when my car was ready for pick up and walked with me to my car. We brought my car in for an oil change, thus it was not considered a repair.

I have purchased multiple vehicles, both new and used, from AutoNation Ford in Littleton Colorado and they have always been friendly, helpful, and have never pressured me. Great service and friendly staff.

I just bought my second vehicle from here. Both times I had a great experience. I’m very happy with my new truck.

This dealership knows nothing about customer service! DO NOT spend your money here! 2 weeks ago we bought a 2017 Ford F-150 and part of the agreement was they would install stock trailer brakes and a hitch that we could tow our camper with. (Not to mention they lied about the financing including the cost of stop gap and the warranty.) After several calls reminding them of the deal we got an appt. When we got our truck back there was a very large white scratch on the side of the truck and they have refused to fix it. They put 120 miles on the truck, installed after market trailer brakes, and put the wrong hitch on the truck. We called every day for a week trying to speak with a manager to get this fixed and no one would call us back. Finally some guy named Mathew E. Called and after calling me a liar and an @sshole he finally admitted they put the wrong hitch on the truck. TERRIBLE PEOPLE working there!!!! They refuse to help us after we spent our very hard earned money buying this truck from them!!!! Disgusting!!!!

They sold me a car with faulty lug nuts - a WELL KNOWN ISSUE - yet tried to make me pay $130 to have them replaced. Even after I got a flat tire and wasn't able to change my wheel out because the lug nuts swelled and no longer fit the wrench socket. They should've changed them before they sold me the car, or changed them out for free. They screwed me over that day and set me up for failure. They absolutely suck.

I was contacted by Ford that my door latch on my Escape might malfunction if I don't get it fixed. I wasn't exactly sure what the problem was but I took my car in for repair since they were going to pay for it. I dropped the car off in the evening and they were done before noon the next day. I was surprised when non of the sales people approached me when I went to pick up my car.

Everything about the whole process was smooth. I didn't feel left out, or forced to do anything. I applied online, and was in contact throughout the entire process. Once I was approved, not Pre-approved, they told me to come on in and pick up my vehicle. Didn't try to really up-sell my stuff I didn't need. Very friendly staff. We went through the vehicle, all questions were answered. Will buy my next vehicle from them.

So this will be a long post, but I feel like I should share my experience with autonation because they deserve the credit for the work they've done with me. Back in 2015, it was a dark year for me. My marriage ended, I was just re-entering the workforce, as soon as I got a job I was kicked out of my home and homeless for a short period of time. At the same time my Mitsu threw a rod... Needless to say things didn't look good financially and my credit was tanking from old debt. Every car dealership I went to refused to give me their time unless I had 2k cash in hand. When I went to Autonation North off I25 and highway 36, they listened to my story and they worked hard. At first they tried getting me into a Jeep, but car payments and insurance were too much. They quickly learned that even though I was on the bottom end of things I take my financials very seriously. They spent 6 hours that day working with bank and insurance companies to make sure I was in a car I could afford. That is how I got My Nissan Sentra. Now fast forward to yesterday, the Sentra was declared totalled Wednesday and I needed a car to go to work today. I knew right away I wanted to jeep my business with autonation. I had cash in hand this time and could shop anywhere since I paid off my debt, but I wanted to maintain that relationship. So I went to the Autonation Ford off Broadway and C470 (different location mind you). They took my information and tried to get me into a 2010 Ford Edge. I like the car, but again quickly they would learn how seriously I take my budget. First of all after the test drive the finance gentleman meet me at the door and said "Congratulations on your credit". He could see where I was before and after and congratulated me on my hard work, it's small but an important milestone in my life after.my marriage. Second upon learning my real need because while I talked about a bigger vehicle I still care more about what it looks like financially. The salesman and the gentlemen in financing narrowed it down based on pricing. We came up with a list and the finance gentleman came up with his. Off we went to go look at those cars and we found the precious gem I left the lot with, a 2015 Nissan Versa. If you ever need a car dealership to purchase a vehicle. To help build credit or whatever reason you may have. I STRONGLY recommend autonation. They do work really hard at each of their location to help you find the car you want at the price you can afford. My Nissan will last me quite some time, but I know they will have my business the next time I got to purchase my next vehicle ¿

Bought my Subaru Forster here a couple days ago, they were nothing but good to me. It’s the second car I’ve bought here and both times the salesmen were very helpful in helping me look around and find what I liked, and they didn’t try to sell my anything I didn’t want. The prices were fair and the customer service on all ends was excellent!

Great Experience from order to build to delivery. Would definitely recommend.

Great experience...................................................................

I have nothing nice to say about this dealership, and I guarantee there’s an incentive for people to give them false positive reviews, because there’s no way AutoNation Ford Littleton is an above 2 star dealership. Their communication about vehicles in Service is nonexistent. You want to know if your vehicle is done, or what is being done? Good luck getting them to pick up the phone, return a call, or even call you directly. They speak to everyone the same - disrespectfully, as if we are all incompetent. Not only myself as a female, but considering my workplace is 40 men and 4 women, and they speak to each man that’s been in there poorly too, it’s disgusting. After 8 vehicles purchased there due to their location ONLY, I’ve decided to go an hour out of my way to a different Ford dealership. I gave them one last shot today to do Service on a company vehicle, a $2,000 ticket, and surprise, surprise. I had to SHOW UP to find out if the truck had been completed because no one called, no one answered the phone, or returned my messages. Considering I’m in the Vehicle Service Industry as well, I realize how important customer service, relations, respect and reviews are. Best of luck to you if you interact with AutoNation Ford Littleton. PS, feel free to give me the automated response to contact your GM, or look up my name in the system. Everything I’ve done there is with 2 companies, so my apologies if my last name doesn’t pop up to see if my negative review is worth a response based off my money spent there. Ha ha.

The actual sale of the car went well! However that's where it ended! The car dies 3 days later and we had to make arrangements to have it towed and fixed. Called Autonation Ford no one cared to help, got transferred to unmanned phone lines, left numerous voice mails NO return calls! The saving grace was Jordan the Service Manager once he got involved things started to happen. The car was then towed to the Autonation Honda for the repairs, they gave me the run around It should not have been brought here! We can not fix it for you! Ford should have handled it! Were a different company we dont work with other Autonations?? Once again a saving grace Ken service manager at Autonation Honda took control communicated with Jordan at Ford and got it done! Management at both places NEVER called me back even after numerous voice mails! So if your going to buy a car at these places remember once you buy it They are done with you! Service and Hospitality Ends there!

We brought our 2017 explorer ( with only 10,000 miles) in on 3/9 because of an oil leak. They had it all day ( they did rotate tires) but could not fix the leak so we brought back Monday 3/12 and left it for repair. They did not call by late Tuesday 3/13 so I called them and they said it was ready. Brought it home and it leaked oil all over our driveway and garage and so I brought back and once again they could not fix it that day so we had to wait the evening of 3/15 to pick it up. The whole experience was very negative and disappointing since we have purchased 3 brand new cars at Autonation in the past year and a half all with extended warranties through them.

I should not have to take my two Ford vehicles in for repairs within 8 months (6,000 miles thermostat failed) and 20 months (29,000 miles APIM failure) when purchased new.

I bought a brand new fx4 3 4 months ago made 4 paymernts and they cant get me a title..brand new 2017. Ive called...visited office a nd called management. Nothing but yhe run around. They wont even trade for another 2018. Dont trust these guys. Yamane Abraham was my sales man...run run run....

On a busy Monday morning, I was in and out with an oil change and tire rotation in just under an hour. Comfy waiting area.

I was so impressed with the thorough inspection of my new-to-me Expedition, explanation of results, and pricing for services, I'll be doing more business here in the future.

Have had my Escape in here for four weeks now and they still can’t get it fixed. I have a disabled mother and need my car to take her anywhere. They don’t care at all and have no idea how much longer it will be to repair it. Would never buy another Ford if this is how they treat their customers. Worst service I have ever had on my vehicles.

Had a recall on my car for 18 months. Every month I had to call to to see if they were finally in. When I was told yes they were available I was excited to say the least but then I was told I needed to bring my car down to have it looked at so they could order the right parts. After trying to make them understand if it is a recall and they have my VIN they don’t need to my car to be present we agreed that it would be ok for me to bring down my car and then just leave it until the parts were received in a few days, get the repair and be done with this. Upon my arrival at the dealership I was now informed that the car did Not need to be brought down and yes I could leave it but it might be months to get it fixed. Their department has been a source of frustration and disappointment for nearly two years.

DO NOT GET YOUR VEHICLE SERVICED HERE! Unless of course you enjoy being F***ed around, given appointment times that mean nothing, and then promised turnaround times that mean nothing. Deplorable customer service on top of it. They don't seem to have any clue what they're doing.

I was wanting to purchase my next car from here. Previously inquired about a different vehicle, then my situation changed. Been 3 weeks absolutely need to replace my current vehicle. I contacted the sales person I was working with took 24 hrs before I was called. I tried calling was getting sent to voicemail. I texted got an immediate response from the first message after that it was 30 mins+ before she texted back. I called the dealership couldn't get anyone new to assit. Again, I'm trying to give you money, you work on comission, not responding to a paying customer. I will seek elsewhere for my vehicle.

My truck broke down at king soopers oh highlands ranch. I called Ford roadside assistance. They towed .y truck to autonation Ford. I asked them to fix the remote start, and make sure my radio, radar detector and horn work. Chris Hoover said they wanted to take the remote start out. I said that I didn't want that. Chris never gave the mechanic my desires. I had asked him to let me talk to the tech to make it easier. Never heard from the tech. I got my truck back and the bug shield was broken, the remote start was taken out as well as part of my radar detector. The radio doesn't work, and the horn didn't work. I got a case number from Ford because autonation Ford's Mr Hire said they don't know how to fix it. I told him they shouldn't work on stuff they don't know how to fix. I had my radio and radar detector professionally installed by the Ford dealers off site radio installers. Autonation Ford has refused to take responsibility, so now I'm going to Larry Miller Ford to see if they can fix what autonation Ford destroyed. I'm so upset because the idiots at Autonation Ford don't care about their customers, or how they do business.

Poor Customer Service! I am not sure they really wanted our business. We had an appointment to look at a used vehicle at 1:00. After my husband and I took off work early to drive an hour to get to dealership- they could not find the vehicle. After searching for nearly a half an hour, it turned out to be in their service department for an oil change and lower radiator hose replacement. They let us test drive after the oil change and we decided to purchase the vehicle. We told them to go ahead an get the radiator hose replaced and we will do the paperwork (thinking this would be simple and fairly quick since the dealership is "No Haggle", we were NOT trading anything and we were paying cash). We did some paperwork and they said if we wanted to go grab a bite to eat, the vehicle would be ready when we returned. Upon returning and waiting around we asked our salesman where the vehicle was. He then went back to service department to check on the vehicles status and returned roughly 10 minutes later to indicate to us that the mechanic goes home at 4:00. When we pointed out that it was only 3:40 p.m. - he then went back to service and did not return. We then went to the service manager (which was aware of everything from the start) and asked him what was going on with the delay of the vehicle. He stated he would see what was going on and went back to the service department (he also did not return-- however, we did see him walk thru the other side of showroom and go out thru the front doors). Our salesman finally returned roughly 20 minutes later and indicated that the radiator hose is now being replaced and the vehicle will be ready in about an hour. We did finally purchase the vehicle and it took approximately 5 hours from start to finish. Only to find out 3 days later that our vehicle has a leak from the lower radiator hose (that was never replaced!) When we contacted the service department at Autonation- they had indicated that they had no record of this hose. After all this -we will not NEVER go back to Autonation nor recommend them to anyone for sales or service!

This is my fourth Fusion (3 in a row now!) and the dealership/process was incredible!

Communication from service writer was awful. I called at the end of the day to find out they weren't done. Said it would be done by noon the next day. The next day I had to call at 5 pm to find out it still wasn't done. She said the technician got called off and had to work on other cars. It was finally completed right at 7 pm. Horrible communication. This was recall work. I won't voluntary bring my car there again.

Brought my 2013 Ford Escape in for a leak in the engine coolant. 2014 ford escape was recalled for the same issue but management unable/unwilling to explain why my model is experiencing the same issues but not recalled. Well the repair that was suppyosed to take a few days kept getting stretched to " by the end of the week the part should be in." I was promised to be "taken care of on the price" with each delay. Well by the end, ford had my car for a month for a repair that I was told would take days. Did they ever offer me a rental car while I waited? No. Did they wash my car once while they had it sitting in their lot for a month in the salt & snow? NO. Did they offer me a discount when I showed up to pick it up FINALLY? Nope, tried to charge me full price despite being promised a discount. Had to speak with 3 different people before they took $120 off of a $450 bill. Did anyone apologize for their mistakes, delays, or overall lack of helpfulness? NOPE. Was met with blank, unapologetic faces every step of the way. Even had one snotty girl sneer at me when I said I would need to speak with a manager. Just WOW.

If we could give them negative ratings I would! Service is a joke and gives the run around and blames everyone else for them not doing their job correctly. You call to talk to a manger and they are in a meeting and will call you back and NEVER call back, so you call again, and now they aren’t there because they have a family emergency. I get things happen but when you tell someone you are going to have their vehicle ready on a date it should be ready not 3 weeks later.

Mike Nelson and Sana Shahid were awesome! They made buying a new vehicle simple and very comfortable. Thank you both.

Wa wa wa wa not good to test drive a car and the warning lights start coming on.

Work with Debord in my purchase! She was awesome!

My issue is with the service department and the time it takes to fix issues. I had my 2017 F150 scheduled for a service on a recall with the door latches and a issue with the backup camera. Took truck in on the 2/6 so it could stay overnight to replicate issue and have fixed on the 2/7. Truck was not fixed and schedule another appointment on 2/21 expecting everything to be fixed that day. Everything ended up being fixed on the 2/23. Only reason I am giving 2 stars is that Christopher Hoover did keep in contact about the delays.

Satisfactory recall service. Courteous service attendant.

Service department they are rude

It was a great experience. I was originally told an 8 hour wait and they had my car ready in 3 hours.

Kahley with services was great! We called ahead and she listened to our needs. When I got there she got started right away on our fix which ended up being more complicated than I originally thought. The wait time was only 30 minutes and the waiting area was nice with Tv's, snacks, and comfortable chairs. I was very impressed!

Have bought 4 cars there from Abraham over the last couple of years. He's the best that there is. He has always been more than helpful and has even taken care of things for me that he didn't have to. He's like family and I can't think of anyone else I'd rather buy a car from. The service Department was also very helpful and they always make sure all my needs are taken care of. I can't think of going anywhere else. A satisfied customer.

Very Happy! They got me exactly what I wanted and fit it in my budget. Thank you.

Do not take your car here! After a month in the shop, they said work was done. I picked my car up and it had several issues. Missing clips, stripped bolt, headlight pointed straight down. I emailed my dissatisfaction and never received a response.

Wow! So surprised to see some bad reviews. I had a wonderful car buying experience here!! Great staff! Michael Nixon was so easy to work with called before I came, told him exactly what I wanted. He listened to every detail, researched for me and when I arrived had the perfect truck waiting for me to test drive. An hour later I was driving it home! So easy! Then Toma in financing called me 2 days later to tell me they found me an even better loan!! Saved me so much money! These guys are great! Highly recommend! I will return!

I have never been more frustrated with a care service in my life! I took my care in for an appointment at 9:15 AM on a Monday and did not get my car back until Thursday night. Complete and utter negligence on their part as far as customer service and managing their time. They didn't even look at the car and order the parts until Tuesday. I had to call each day to get an update. No one ever called me to tell me what was happening. The phone systems do not even work well. It took me 30 minutes one day to finally speak with a person after being put on hold and disconnected so many times. I will never go back!!

Horrible customer service, sometimes it is just that one person with attitude that you had a misfortune talking to, but in this case I have been transferred to 3 of them, one of who was a sales manager. Not only they were avoiding responsibility and trying to listen and help, they were interrupting and rushing to transfer me to someone else to take care of it. No patience, lady that is responsible for directing calls simply gave me attitude of a 16 year old girl and could not help with finding a person in title department. I always assumed you had a person hired for exactly that but oh well. And finally, the lady in title department seemed irritated just from the begging, introduced herself with just a name as I am calling her home and did not was to go further into resolving my issue. I thought if you are hired for something, at least do your job. Worst experience, and it was my first time calling them ever!

I had to take my Escape in for routine maintenance and also for severe brake issues. My service manager Schiller Murphy was professional and courteous, and explained the issues with my car in terms I could understand. I will definitely be requesting him in the future. Thanks!

I had to take my Escape in for routine maintenance and also brake problems. My service manager Schiller Murphy was professional and courteous. He spelled everything out for me in layman's terms and placed value in my being a repeat customer. Thanks!

Aweful experience because I was young and was buying my first car I had gotten disrespectful responses from not only salesman but the used car manager as well. When I got my car I was told it was inspected and had new brakes I took it to a mechanic the very next day all my brakes were at 2mm which is a dangerous level. They had lost my contract so I had to drive 45 minutes back over there just to sign a price of paper again.They are very disorganized and rude will never buy from again

Matt helped me find a great vehicle . No nonsense approach - no games . Great experience !!!

I had to take my escape in after a recall service was done. There is no way the serviceman didn?t notice the issue after it sat there for 3 hrs before I went to get the car.. nothing was said and I dealt with it that afternoon.

Purchased my new vehicle from Autonation last weekend. Worked with Michael Nixon in sales and Sana in finance, both were wonderful and helped every step of the way. Drove over an hour to buy my vehicle from this dealership and will anytime I buy in the future. Would recommend to anyone!

Great selection of vehicles good customer service. What more can you ask for. Matt Caswell took good care of my situation...

As a first time car buyer, I wouldn't change a thing about the experience i had with Matthew at Autonation Ford in Littleton.

I had never been in a dealership by myself or with intent to purchase a vehicle for myself so i had very little knowledge of the process. I was pleasantly greeted by a staff member, his name was Matthew. I left the dealership feeling much more confident in purchasing a vehicle, and i do intend to go back and i trust that he will sell me the perfect vehicle based on my needs and financial situation. It was overall the perfect car-buying experience.

Everything went very smoothly & rather quickly. Everyone was very friendly & explained everything very extensively. It was the best car buying experience I’ve ever had.F

I purchased the vehicle the end of January 2017. When I bought the car I also purchased an extended warranty with it. I was told by the sales person that if a repair was needed I could go to any ASE Certified mechanic to get the repair done. I recently needed to have a repair done and found that it was not covered by the warranty. I went to the mechanic I have used for several years to do the repair. When he advised me that the warranty company would not authorise him to do the work I went to the dealership and spoke with a person and was again told the at my mechanic could do the work. After talking with him he again let me know that his request to do the work was declined. I went back to the dealer and spoke with the finance manager and he stated to me that he was certain that my mechanic could do the work . after calling the warranty company it was indeed found the only a Ford Dealership could do the work. If I had known that I would never have bought the warranty from the dealer. I would have purchased one from my credit union where I had the car financed. I feel that I was misled at the least and lied to at the most. The repair was done which I had to pay for out of pocket. Autonation Ford Littleton will not get any more of my business.

Everyone at the dealership was professional and made the process easy.

The car came with tires that were not safe, I was told I was lucky to make it home. Their response to this was that they checked the tires and they were fine!! That’s customer service at its finest. Tires on the car were 9 years old, DOT09, tread looked good but the rubber was basically coming apart. A set of tires would have cost the dealership $500. Customer service at its finest!! Never buy a car there or any other auto nation again. Salesman was great, rest of the experience was very corporate, as if I wa just the next one up!!

If i coukd give them a lower rating i would....take your money somewhere else.

LAST TIME: “We Brought our truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to ford. They sent us over to Heartz for a rental car that we were told they would pay they never did and stuck us with a bill Over $2000 due to the fact they had the truck for over three weeks! To top it off they told us they could not fix the truck that they just sold to us brand new $90k truck that now has the Death Wobble and cant be driven due to the fact it loses complete control out of nowhere at highway speeds they told us to pick it up and said nothing they could do for us. The only thing they did is make the truck worse and refuse to pay for the rental. Their General Manager is a real piece of work. When speaking to him about my concerns he told me the $90,000 “F250 Platinum is NOT DESIGNED TO GO MORE THAN 65MPH, if I wanted a race truck I should have bought and F150!” And he could care less because this is fords problem not his. I explained to him that he sold us the truck not ford. He told me he would not Speak to me and to stop acting mature and to act like a man and deal with the problem!!!!!!!!!!!!!!! Never in my life have I been so disrespected! So end result is I'm out Well over $90,000 on the truck and out another $2000 on the rental! There excuse for not paying the rental was that they don't Work with Heartz!!! Yet they are the ones that recommended them to me know they would pick up the tab and even directed me there. Service manager told me that even though his service adviser made that mistake it was not his responsibility. They have lied to me over and over. When we purchased the truck they lost our checks twice and double charged us on tax because they did not verify what part of the county we lived in. They ignored me for over three months they waited almost for to even send us a check for the difference. We have called multiple times asking for a itemized list of what they did and every time we call the receptionist is extremely nasty to us say she knows who we are yet refuses to give us her name. Now when we call the wont even pick up and transfers the call to other dealerships and their collision center. When they had our truck the service department refused to pick up their phone which caused us to drive from Castle Rock to the dealership to get any update!” NOW: Here we are again in a back and forth limbo with Autonation Ford Littleton and Ford Corporate themselves! Our most recent update from them was when they offered to pay for new tires since they seem to thinkthat is what is causing the Death Wobble. We come to find out after taking back into MedVed Ford 3-4 more times!... the tires still do not fix the problem! In fact now my $90,000 Truck “that is not designed to go over 65MPH” Sun roof just {{POPPED}} while in the Death Wobble causing it to break to the point I cannot close to sunroof all the way. So, let’s say it rains or Snows.... the truck will flood and be completely f**ked. GREAT! Ford Corp still has not taken responsibility and has not approved a buyback like we simply ask for!! What else could they be hiding?? And Why does the General Manager of Autonation Ford Littleton Michael Valentine STILL HAVE HIS JOB?! They told us he was canned! They are continuing to lie to us! And have no common sense of the right thing to do! Autonation agreed to pay for the rental that they originally said the would pay and provide us with receipts on the work preformed that they refused to give us. They also agreed to help with the buy back, in return they asked that we take our review off the internet. They have once again lied Through their teeth. He rental car was paid but they have refused to help us with the buyback and have refused to provide us or for corporate with the receipt showing that time they had it and what was done to try to correct the problem. So we are reposting our reviews with updates due to the fact they have broken their end of the agreement again. So yourself a huge favor and don’t take any of your business here!

The new F250 isn't designed to go over 65mph without any weight?" Hahaha I should leave 5 stars for that great joke!

i have noting to say. Great people !!!Great service

Repair took longer than expected and was more expensive than it should have been.

Excellent no haggle sale. I knew what i wanted and they didn't pressure me into anything else.

I've worked with several Ford dealerships over the years in Denver and admit this was the best buying experience yet. Marcus didn't dilly-dally with prices and I knew I had the best possible price without the pressure. They were very fair on the trade too. First purchase in years that I felt we both got what we wanted...rare. Thanks for getting me into the truck I wanted at the right price....

All auto nations are out of their mind ridiculous prices on their car and think they're doing you a favor

Ford trucks are designed to go over 65 mph with or without a load.

I recently bought a used Toyota 4 Runner from Matthew C and had an amazing experience. He was very thorough and extremely polite. Best and easiest vehicle purchase I have made so far!

I purchased a used 4 Runner. My sales rep, Matthew C, was extremely helpful and made my experience very easy. I would definitely recommend asking for Matt if you go here to purchase a new vehicle!

I just bought a new truck here and the customer service was outstanding! Our salesman was Mike Nixon. He was the best. Made the wholeness process so easy. He was professional and kind. I would buy a car from him again! Will absolutely recommend Ford Auto Nation to everyone looking for a new or used car. Tina in finance was awesome littletonas well! So please tell and easy to wrk with. Such

I recently bought a 2018 Ford Edge from AutoNation in Littleton, CO. I live in Georgia and was all set to buy the car I wanted locally. Unfortunately, that deal fell through at the last minute. I did a national internet search for the car and located 2 candidates - one in Littleton and one in Idaho. I contacted the AutoNation in Littleton. They were extremely helpful, gave me the price I wanted for my trade-in and put a hold on the car I wanted so it wouldn't get sold before I got there. I drove my old car out to Colorado, and ended up trading it in on the new Edge. Couldn't have been easier (except for the long drive). My previous car was an Edge so this purchase was an upgrade to that vehicle. I love the new car and I highly recommend this AutoNation.

Sorry let me do this again - Friendly, excellent service. I will give this place another look when I really need to buy a car. Just out and about looking at cars. I forgot the mention the sales person's name, thank you "Alyssa", for your attentiveness.

Matthew has been a great help in my truck search. I would definitely recommend this dealership!

Great place! Matthew Caswell gives great advice and a wonderful experience. Easy process with great people.

Friendly, excellent service. I will give this place another look when I really need to buy a car. Just out and about looking at cars.

The sales person I delt with was okay, but the no haggle price is mostly for the dealership. I remember when making a deal felt good and the salesperson actually tried to get you into a car and make a deal happen, nope not here, smh don't even try it.

HORRIBLE CUSTOMER SERVICE!!! Completely incompetent SErvice department, including the SErvice Manager. Scheduled a recall service on the Coolant sensor level and to repair wiring from rabbit damage. Many many issues along the way but short story they didnt get the bumper on back right and broke the wheel well molding, but still delivered the car back, late i might add. in addition, the work performed on the coolant level sensor was not done properly, the next day the car says coolant level low, service required, and was AGAIN delivered back with a broken modling that they broke....thats twice! After a difficult call with both the Service manager and the GM of the dealership, they FINALLY delivered the car back complete and fixed. COMPLETE INCOMPETENCE AND ABSOLUTELY NO OWNERSHIP FROM THE GM DOWN THE THE TECHNICIAN THAT WORKED ON IT. DO NOT USE THIS DEALERSHIP!!!!!!

Made an appointment two days prior for simple door keypad. Showed up early to appointment waited over 2hrs for the part to "get found". Waited for over another hour now finally see my truck pulled up..but more waiting...only reason I've kept my cool is the service lady has been good. Otherwise close to the edge. Ready to leave here.

I had the worst experience with the service department. There really was no ‘service’, they just said that it was messed up but it was meant to be that way and I should pick another vehicle if I didn’t want problems. They wouldn’t stand behind their warranty on a brand new vehicle. This will be the LAST Ford I ever own.

You will be lucky to ever sell a car again. LOL. Come on. Thanks Ford

The trucks they sell cant drive faster than 65mph, use other stealerships because they sell faster vehicles.

They had my review removed to save face from all of their 1 star reviews flooding in.

Over priced use cars and they will not haggle over price

They will sell you a lemon car and do absolutely nothing to help you fix the situation. We purchased a vehicle from there in May, after leaving the lot the check engine light comes on and the windshield wipers flew off the car. After multiple attempts to take the car in with absolutely no resolution to fixing the vehicle. We are told by the managers they will fix the situation and get us into a different vehicle. Well to get into a different vehicle they want to give us nothing for the vehicle they originally sold us. This has been the WORST EXPERIENCE! DO NOT GO HERE! They will do nothing to help you even when they are in the wrong. Please choose a better outfit than this.

Service department had my car for 4 days for a recall and never touched the car. They said they were so busy and the parts were back ordered. Then they didn't tell me about a rental car until I asked 3 times. Funny, when I brought the car in they had the parts. We picked up the car and are having to drive it as is until we get it to another dealership. Worst service experience I have ever had.

Words can't describe how bad the service department is. I have had several different Ford vehicles, and I live down the street so in theory, it should be very convenient to bring my vehicles here. Unfortunately, over the last few years of bringing my vehicles here, I have never once had a good experience. To start, they are near impossible to get in touch with - their phone system is awful, and you almost always need to call back several times because 1/2 things happens: the service department doesn't answer so it sends you to the receptionist and sends you right back to the service department only again to not have your call answered OR the receptionist will just send you to a voicemail line (if you don't just get hung up on all together). Their appointments are always booked way out, so hopefully you don't have anything that needs attention in a reasonable amount of time. If/when you do set an appointment, they are extremely slow getting to your vehicle - things that should take an hour end up taking a full day. They will also write you off half of the time - if you have something that they don't feel is a pressing matter, they will tell you that there is nothing they can do unless you want to spend a ridiculous amount of money, even if its under warranty?? (in my case, my USB ports weren't working and on a different vehicle my clutch assembly was causing the transmission to flutter/jolt on acceleration - they told me at first that nothing was wrong, and then said that they fixed the clutch assembly several times, until finally they replaced it after SEVERAL visits, and it turns out that it was a common issue that they knew about with my model... after all that, they tried charging me!). Today was the last straw though. I brought in a 2016 Edge because the heat settings for remote start weren't working (not a big deal, but one of the features you would like to work in CO for the dead of winter). It was already in for diagnostics 2 weeks ago and they said they needed to order the part and it should only take a short while to get it fixed once they had it. I dropped it off at 8am yesterday and was just going to pick it up after work at 5pm. I called at 5pm to let them know I was stopping by, and checking to make sure it was done - it was not. They ordered the wrong part. Not only was it not done though, they also had my seat out of the car and taken apart and told me they didn't have a technician who knew how to put it back together so I couldn't even pick my car up to drive until they got the right part in. To boot, they don't offer any kind of convenience vehicle while yours is being worked on... On top of EVERYTHING else, after picking up my vehicle this morning, I read the notes on their paperwork which read "customer refused to leaved vehicle for service so existing issue did not get resolved"... Last but not least, I told them I was not going to have the service done there, and I needed the part number so I could tell the other dealership what they would need to fix the problem. The SAME guy I was dealing with the entire time told me he didn't know the part number and couldn't find it (even though they already supposedly ordered it???), and I would have to pay if I took it anywhere else. Do NOT bring your vehicle here...

I called Autonation Ford Littelton today because of my truck. I got it back and the radio, the radar detector and the horn were not working and the bug shield was broken. They said they were sorry but their counter person didn't communicate to their mechanic and they don't know how to fix it, and aren't responsible for any damage. They politely said kiss off, we don't want your business. The truth is out. They can't responsibly change a flat. Beware of morons.

Update- I’d give this place a negative star if I could. More and more problems since I traded my Explorer in. This place needs to be put out of business. Back in February 2017 we were referred to AutoNation by my husband's boss- who has bought between 15-20 work trucks through this location. I bought a vehicle from a sales rep, Anne Marie, that is no longer working there. We came in and knew how much we could afford, and our sales rep got us into something that we were pretty excited about with a full warranty. There was minor tears in the interior that she promised would get fixed. We also made sure to get the full warranty since this vehicle had 117,000 miles on it and was a 2013. They let us drive the car off the lot without even finding a bank to get me financed (I just came out of a bankruptcy). I came back two weeks later, and Tommy Baca was the person I signed paperwork with. He told me that my payments had to be higher than what I said I could afford. I told him it's not going to work, placed the keys on the desk, and called my husband to come pick me up. Tommy Baca said he wanted to make it work, so he talked to the Sales Manager and lowered the sale price so that I could get that payment I could afford. Great news! Fast forward to September 2nd, I take my car in for an oil change. Service dept tells me I have just a Drive train warranty and nothing is covered. We have them look into it further and it was indeed, strictly drive train covered, with nothing else included. We pay out of pocket for the oil change, and make a call to autonation. My husband talks to Tommy Baca who is very apologetic about the situation and says he will have the Service Manager call him immediately. Two days have passed, and no phone call. Tommy Baca changed my warranty info without my knowledge and hasn't followed through to get things fixed. My husband has bought 4 cars from this place and was looking to buy a truck soon, but now we will going elsewhere. **DO NOT BUY A CAR HERE!!!** I have 5 children who I take to and from school, and now the car is leaking oil from the torque converter, has starting system malfunctions and has Terrain malfunctions and I still owe 17,000!!! My husband's boss had his mechanic look at it, and now I'm looking at 6,000 out of pocket to fix this car that should have been covered by my warranty!! And on top of that, we find out that the air filter was completely clogged and there was NO transmission fluid reading on the dipstick. Their service dept should have caught these two things, AT LEAST!

Check out Tom Martino's referral list. Poor guy's $90k truck was not safe to drive and they won't take care of it. Don't buy from these crooks.

Hopefully you guys replace that Guys truck or fix his death wobble properly before your business license gets pulled! :) Poor business will pass the word for more bad reviews

65mph death wobble on a $90k truck really seem normal? Lol that's ridiculous I hope that guy in the viral video on Facebook got fired, tryna pull a fast one.

yall dumb if you think and f250 isnt made to do more than 65 mph. Nowhere will ford ever say that. Lying sobs

Apparently you can’t drive some of there trucks over 65 mph.

Listen to Michael and save yourself from buying a lemon. Very unprofessional and quite sad, always knew car salesmen were crooks but this is just another level. Expect many more 1 star reviews as people see what you’ve done.

So this dealership thinks Ford f250s can't go over 65mph... They sold a broken truck that vibrates violently at 60mph.. Video has gone viral and the world knows, so fix this guys truck for him... I'm in Canada and have no connection with this dealership. But I watched the video with your sales rep on the phone. I hope you make things right.

Hope this place gets shut down!

I just watched a video of a brand new 2017 F250 that was purchased from here that had 40,000 miles on it and aquired an insane death wobble. For the most part it sounds like the manager refused to actually fix the problem. He claims am f250 is not designed to go over 65 mph without some sort of weight. Now isn't that interesting. Buyers beware! Visit Tom Martino's referral list and watch the F250 video.

Just heard the audio clip of your guy telling a customer that his $90k f250 wasn't designed to go over 65mph. Can't imagine being the laughing stock of Facebook is gonna do y'all much good. Hope y'all make it right and educate your employees so they don't get called on any more of their bs.

Don’t know what they are doing. Complete joke of a dealership.

DEALERSHIP FROM HELL! After our God awful experience here a few months ago with the service department, I have decided to write a review after numerous calls have been ignored. I have been watching reviews of this place and have regretted not posting a review earlier. My wife took her new ford into the service department here and they had it for weeks and refused to pick up their phones for days. When we got a hold of them we got lies after lies and blame put on us! Now in my 40 years of life I can assure you I have heard many lies in my life but these idiots will tell you the most stupid lies you have ever heard! I have been a loyal ford customer for the last 20 years I can assure you never again! After reading all the horrific reviews of this dealership I can say its a matter of time before it gets shut down. Corporate needs to think about getting new management.

I'd pick zero stars if I could. Literally the worst customer service I've ever seen

Wish I read the other reviews on how bad they are. Should have known they botched the first oil change. They change service folks like crazy are not very competent at all and I know cars. Bought car from then and had 3 service issues they screwed up all 3. Told me get car out of there after motor focus St motor blew up. Was told by other dealer their diagnosis was wrong. Had to go to Ford HQ in the end. Run from these clowns

First Off I really really dislike giving bad reviews however in this circumstances I fill I must for the benefit of others. I recently was riding with my friend who just purchased a FORD 250 when all of the sudden the entire truck started to violently shake to a point I thought we were going to crash. I told my friend he needs to have this taken to the dealer to have fixed under warranty since the truck had less then 30,000 miles on it. What my friend told me next completely shocked me. He told me that the dealer and Ford would not fix the truck and denied the truck had a problem. Unless you are on drugs its obvious that a truck is not supposed to start shaking violently at a high rate of speed on the HWY and cause the passengers to fear for their life that they will have an accident or cause an accident. I then decided to play the devils advocate and give the dealer the benefit of the doubt about not fixing the truck until I listened to a recorded phone call between my friend and an employee of AutoNation Ford denying the truck had a problem… Because I have listened and heard the dealership and actually experienced the so called “death wobble” I would not advise anyone to buy a Ford 250 or deal with this dealership. When someone buys a new car there are certain expatiations you expect such as; 1 A warranty to fix “ANY” problems with your new vehicle. 2 Customer support to be professional 3 A dealer to want repeat business 4 A vehicle that is “new” and with no pre-existing problems I conclude that this Dealer offers none of those reasonable expectations that a reasonable person would expect. I also want to point out that AutoNation Ford has informed my friend he is not welcome on their property and will call the police if he comes to the dealership. Why? Because they do not want to fix the problem and they want to deny the problem… This problem if you do a simple internet search has happened before and I can only assume that FORD is trying to hide from the legal responsibility. This “death shake” “death wobble” is an accident waiting to happen and this problem reminds me of the Massive Takata Airbag Recall that was hidden for years before going public. I am sure that unless you buy a Ford 250 you will not experience what happened to my friend but just be aware what “this” dealer and FORD did to him on your next purchase.

-5 STARS. The worst nightmare I’ve ever experienced. First of all, I called them a week ago to set up an appointment to get my Toyota 4Runner fixed. I presumed it was the alternator and battery that needed to be replaced since my headlights were dimming out, the car was shaking and struggling to start. This is a very easy repair. AutoNation Ford Littleton is the location in which I bought the car so I assumed I could get it fixed there with my silver plan I payed $3000 for. They forwarded me to AutoNation Toyota without telling me. I assumed I was talking to someone at AutoNation Ford the entire time. We brought the 4Runner into Ford and they told us we didn’t have an appointment. The woman I talked to, Maddie denied talking to me at all and treated us like we were stupid. They took my 4Runner to fix anyway....BIG MISTAKE! They kept it overnight and I went to pick it up the next day. My girlfriend drove it and it died at a stoplight. We brought it back to AutoNation Ford Littleton. They said “since we told them it might be the alternator and battery, that’s all they fixed.” It could have been a number of things but I’m not a mechanic, they are! They basically blamed us for saying what could possibly be wrong. We had to demand for them to keep the repair order open and look into it further which they finally did. This is my daily driver and under the silver plan, I’m entitled to a free rental car during repair. They would not give me a rental! They said “I’m not making any promises” and I told them to call me when a rental became available and no one ever did. They kept the car for a week and I was without a car the entire time. I received a call from Maddie saying that they couldn’t figure out the issue and couldn’t repeat the problem when driving it. It’s obvious there is still an issue with the car. I picked up the car today to find that my traction control and brake dashboard lights are on! This isn’t even a relatable issue to the original! They managed to break something else! We tried calling the service department and general manager and could not get a response. I called the corporate office to file a complaint and I’m expecting to hear back from them shortly. If I don’t, I will be contacting my lawyer. What ever you do, DO NOT GO HERE TO FIX YOUR CAR!

Like other reviews, BEWARE! I wanted to take a used vehicle to get a mechanic check before purchase and they required a deposit before I could do that. I gave a deposit on contingent that the vehicle needed to pass inspection It needed more the $4k immediate repairs so I took it back to dealer and they refused to return my deposit until "10 business days after it clears their accounts". They knew the car was lemon....and they are holding my money as retaliation. If I could give 0 stars, I would!

WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED IN MY LIFE.

called twice was put on hold the first time fifteen min. second time 27 min never did get through will never call again. called PHIL LONG WAS HELPED right away very friendly they had my part and that is where I will start buying my parts from now on even though they are out of my way.

Dealership allows you to buy the vehicle at a great experience but service department you just cannot trust promises broken and don’t feel comfortable giving a family vehicle for service because of so many broken promises can’t trust

I don’t know how to discribe my frustration with their service department. Extremely unprofessional, liars, and irresponsible. Poor follow through and communication.

I’m really impressed with the quality of the car and amazing customer service by our New advisor Marcus Pitman . I’m �happy!! I trade my 2017 X5 for a Edge and was the best thing I have done in years. I’ve been driving BMW for the last 8 years and don’t miss a thing actually my Edge has MORE than all the fixtures I had en several Bmw all together and for a great price. Thanks Marcus Pitman At AutoNation LIttleton (Broadway and County Lune) for show me the light � haha.

Oil change done quickly. Thanks to Schiller Murphy.

Spoke to Kevin yesterday about checking out a Dodge Durango. Said I’d be there tonight to check it out. Got a babysitter for my 3 year old and went after work to check it. I arrived after my half hour drive to find out that not only was Kevin not there, they couldn’t find the car I was going to look at. Didn’t get an email or call to let me know that Kevin wasn’t there and the car I was going to look at wasn’t available to even see. #WasteMyTime2017 #TerribleCustomerService

Great car buying experience. Love the car. Sales person was friendly and got me in the exact car I wanted.

Our experience with Ford AutoNation was excellent. We had an unusual problem with our Ford 150 Truck. The nearly new battery went dead every few days. After investigating the problem, the service repairman found that it was a faulty connection in the electrical system. Also, the Repair Dept. Customer Service young lady was excellent in explaining the problem and how they planned to repair it. A big thanks to everyone who helped us.

Great car buying experience, got me into a brand new Ford Escape for a great price

Yea.... quoted 125 for a new seatbelt connection. Was 330. Took 4 hours to put it in. Better off getting ripped off by a local mechanic. At least its expected then.

When I pulled up at 7:15 for service there were several people in line ahead of me and all the service representatives were busy. The service manager came out and apologized and took care of my paperwork (for an Escape recall). He made sure I didn't need a ride home. Car was finished in a few hours and they even filled up my gas tank. I have bought three vehicles here and have no complaints. Thank you FORD.

Had an odd ignition problem than rendered the truck inoperable. The folks at AutoNation had me back on the road in no time. Although I bought the truck at another dealership, I will have all future service done here!

This is a nice place, with helpful and kind staff, I didn’t feel pressured at all. Tommy Besu and Bobby and Billy were very good to work with, and I got a great car, the shop did a quality inspection and detail.

I made an appointment to get an extra key made for my new Ford I purchased from another dealer, I satin my carin the line for 10 minutes without being acknowledged, then went inside and stood for another 10 minutes before a very nice but obvious new gentleman helped me. After 10-15 minutes if paperwork, I was told they could not make the key and had to order one, when I expressed my disappointment that I made an appointment to get a key made and they didn’t tell me they couldn’t do it when I made the appointment, one of the other service managers became very combative and argumentative with me, as if I did something wrong. Clearly I did, I chose this service department. The gentleman who helped me was very polite and apologetic, but I won’t be returning, even though this dealership is minutes from my home.

I bought my brand new focus from them last week and I have to say I was impressed by the service I received. Michael my sales person was great he didn't pressure me like 99% of the other salesmen I've met with and was overall courteous and quick to respond to any questions I had. He greeted by fiance and treated her with respect and kept her part of the discussions even though she wasn't on the loan for the vehicle. That really made a good impression. Overall they made my experience alot easier which is a great help when your in the stressful situation of buying a car. I definitely recommend them to anyone and more especially Michael his customer service vastly exceeded the standards from most dealers I've come to know

I made an appointment to get an extra key made for my new Ford I purchased from another dealer, I sat in my car in the line for 10 minutes without being acknowledged, then went inside and stood for another 10 minutes before a very nice but obvious new gentleman helped me. After 10-15 minutes if paperwork, I was told they could not make the key and had to order one, when I expressed my disappointment that I made an appointment to get a key made and they didn’t tell me they couldn’t do it when I made the appointment, one of the other service managers became very combative and argumentative with me, as if I did something wrong. Clearly I did, I chose this service department. The gentleman who helped me was very polite and apologetic, but I won’t be returning, even though this dealership is minutes from my home.

Job well done, but had vehicle for eight days. Had to wait on parts j

Went in to test drive and look at a new F150 I found on Autotrader, posted by AutoNation Ford Littleton. Turns out the truck cannot be test driven due to an open recall, which they won’t fix because they would rather not take up their techs’ time with non-customer vehicles. Sales rep offered to show me a similar F150, which was recently bought back by the dealer due to an unresolved mechanical issue. Couldn’t drive this truck either because it hadn’t been inspected by their techs yet, but at least the sales guy let me sit in the truck. Decided to have them write up a trade in estimate for my car, so I could at least have some numbers to think over. Somehow this process took almost an hour, while my sales rep ran around and I just sat there waiting. Eventually, I just got up to leave, the sales rep noticed this, ran up and tossed out a low ball trade in offer. I told him I had to leave and to call me regarding next steps. The sales rep then repeatedly asked me for just 1 more minute to speak to his manager, as I was walking out the door. I kept asking him to call me since I had to leave and they wasted a bunch of time. The sales rep or his manager never called me. I know the bar is pretty low for car dealerships, but this was the worst experience I’ve had so far. Sales rep who couldn’t answer a single question without having to run back to his manager for help, trucks they won’t actually test drive or can’t even sell you, low ball trade offer, charging over MSRP on new cars and no respect for customers’ time. Ford should be ashamed to sell through this dealership. Absolutely useless place!

Beware...poor service department. They Will gladly take in your vehicle...then your at their mercy to find out how much or how long.

Sold us a car with a broken transmission and they didn't pay all their taxes while in possession of the car, which made us pay hundreds extra when we went to register the vehicle. If you want a fair deal, go anywhere but Autonation. Don't do give money to people who literally make you pay their taxes.

Abdulwahed was fun to hang with an made purchasing my car fun. I felt like I made a great decision walking out and couldn’t have asked for a smoother transaction. He’s the man to go and so is Autonation Ford Littleton. Thank you!

The story is too long to go over, but the bottom line is that the service department is nothing short of awful. I would never treat a person the way they treated me. I had to call multiple times per day just to get in touch with someone and they continued to give excuses for 14 days as to why they weren't diagnosing my truck issues. I was patient with their indifference, but they simply don't care. My advice is simple: never go to AutoNation Ford Littleton for service on your vehicle. Read the reviews on their Facebook page. More than a third of them are terrible.

What a horrific experience with the service/maintenance department! If I could give these guys a zero star rating I would, but the program must have at least one to post a review. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

What a horrific experience with the service/maintenance department! If I could give a rating of zero stars I would. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

Service department needs to price check on items to give correct price when they talk to customers before work is done. Have them carry the price list for month.Told price on new tires before getting work done and then picking vehicle up told a much higher price for the new tires then before. A 21 point inspection was rushed because the next day noticed radiator fluid was really low that was missed. Hire more mechanics when it takes a week to get to vehicle.Other disappointments in the past. Iwill not go here again.

Beware! The service department will gladly over book your vehicle service and write up a repair contract. However the tech. department can't keep up with the work. Dont expect a call from "your" advisor to inform you of the status of your vehicle. I called for an appointment on a Wednesday and was given a time to bring it on. Early AM the following Monday. I asked the advisor to let me know when they had an estimate. I told him I needed the truck by the end of the day........... NO CALL, and multiple attempts that evening by me were met with no answer or no returned call after messages left. Next AM, Tuesday, multiple calls all day no answers or returned messages. Some calls went to the main desk? ,who after explaining my frustration simply sent calls back to the, "dead at this time" service department. Late Tuesday p.m. Actually spoke with " Ed" who stated he didn't work in service but would check for me. " don't have the part... One day out." Wednesday...no status call....finally around 2 pm I got an answer at service, Vehicle is done. Went to pick it up..."paper work not done".... Took over 30 minutes... I wanted additional work done but will take my truck elsewhere. I purchased my truck from auto nation and have always had needed work done by them, until now.

Terrific job and smooth process. Love my new Escape.

Don?t have you auto serviced here! Came in for a transmission service, and was ?talked into a transmission diagnostic?. Ended up still needing a service!

My Service was awesome. Shane was the best!! I will recommend to all my friends !!

Thank you Christopher and team at Autonation Ford in Littleton. There service was thorough and prompt. If I ever need service on my truck, I'll be bringing it there again!

I bought a 2017 Santa fe salesman was very nice easy going, after that things really went slow ended up spending over 3 hrs on finance and detailing. most of the time detailing I heard the saleman tell detail like it was new. Ground in food in the carpet, dead leaves in the cargo, trash in the rear cup holders and dirty windows really! you spend nearly 30,000 for a car you should expect better. this after nearly 2 hrs for detailing. I went home cleaned the windows, carpet, trash and leaves out in about 15 minutes. And just think I had to wait 2 hrs to do it.

The buying part of the experience went fine ,the two salesmen that we had were great, but after that everything went downhill. There is no communication between the sales department and service, when you call service for updates you are left on hold and forgotten. Although I love the truck I wish I had read the reviews before the purchase. I really hope they take this review and find a way to correct the problem.

Very good and timely. Faster than anticipated. Had my recall completed

Tony was awesome. He worked hard to get me in the car I wanted at the price I wanted and stayed late (11:00 pm!) to make sure the entire deal went through. The car I chose had a few dents that I wanted fixed - they sent someone to my home to repair them and now it looks brand new - great customer service! LOVE my new car! Edited this review. It was at 5 stars for my sales person, but try to deal with their service department...and they fail in a BIG way. Won't ever buy here again (they are not convenient either unless you happen to live very close). If you care about having a service dept. that will fulfill the "Certified Pre-Owned Warranty" (and even tho they tell you that you can go to any Certified Ford dealer to have the work done, that is NOT true), this is not the dealership you should choose. And, it takes WEEKS to even get an appointment in their service dept. and you are stuck there all day - it's not like you can walk to anything either...done, finished with them, fini.

Special kudos to Service Coordinator Michael and his Technician for doing a great job fixing my 2010 Ford Escape that I drove from Florida to Colorado. They fixed the two issues I mentioned and also repaired a couple other items needing service. They worked me in to their schedule even though I didn't have an appointment. Really appreciate what they did and their attention to detail. Highly recommend them for people needing service.

The process was streamlined and worth the trip, Colton picked us up from the airport and got us back on the road fairly quick.

Colton is awesome! Helped facilitate the purchase from a thousand miles away.

I brought my car in for a recall and to replace the 4x4 package plate that had fallen off. I dropped my car off at the scheduled time at 7:15am and paid to Uber to a meeting. I came back at 11am since no one had responded to my call and my truck had not moved or been touched. I was then told the replacement part was never ordered and there was nothing your team could do. I scheduled the 7:15AM appointment ten days prior. It was a complete disrespect for my time and the scheduler didn't seem care. I purchase my car there and I most likely will not come back.

The staff here are pathetic. Will never come here again.

I bought a red 2011 Subaru Sti from this dealership 7 days ago today. As far as the salesman they were both great Marcus and Colton were both very helpful and willing to give information on the car as I asked. After the fact: I noticed the morning after buying the car the tires were shot to a point they have to be replaced immediately. I called up and told them about the problem they said give them some time and they’d get back to me. 24 hrs later I was told by my salesman he thought he could help me and to call back in. Today I was told the standards are 10/32 tread life and my car passed before the sale. They would be doing nothing. The pictures clearly show less then that on the inside walls of the tires. My alignment is out clearly and I get stuck with that on top of dirty oil and they put 85 octane in a car that clearly states premium gasses only. I really appreciate my sales guys but as for the rest of the team there including the managers I am not impressed. If these are the passing standard I’d say they need to have higher standards

Called to set a service appt. for first thing the following Monday morning. The appointment setter was great (hence the 2 star rating), but she said I would have to talk to a Service Adviser about also getting a recall issue taken care of and about a loaner car. After leaving a detailed voicemail around 10:30 Friday morning with Shane Prata, I called again around 2:30 that afternoon when I didn't hear from him. He wasn't in, but I was assured by another adviser he would call me. He didn't return my call. My hope was that I could get everything done in one visit. I cancelled my appointment and I will go elsewhere.

I called in for a transmission service on my 2011 F2 50, they said they were two weeks out… I made the appointment for October 13th. When I dropped off the truck the service advisor talk me into getting a transmission diagnosis even though my truck was due for a transmission service… Two days later they called and said their transmission tech did not show up for work, I said fine call me when you know something. Three days later, they call my home phone and ask for more info on the problem I was having instead of my cell phone that I had given to the tech as my priority phone number! I call back Friday morning and talk to a different tech for 10 minutes, he advised me that I should’ve had a transmission service instead of a diagnosis! I said fine let’s go ahead and do the transmission service, that’s what I wanted in the first place! Three days later my original service tech calls me and says he cannot find anything wrong with my truck, even though it had hesitation when putting it into gear for me every day! Needless to say I was very disappointed of the lack of communication of your company! I told my original service tech to immediately stop all work on my truck, so that I could come and pick it up… I had read many reviews that were Very negative of AutoNation Ford. I will never make the mistake of doing business there again… They had my truck for total of eight days, I was charged $179 work I did not need, I needed a transmission service with the fluids replaced! Congratulations AutoNation Ford, on yet another “stellar” review!!

Easy, with a comfortable lounge. Was kept informed on the progress.

Terrible experience with the maintenance department concerning a recall service. Dropped car off at appointment time of 0945 and was told we would receive a phone call in afternoon concerning status. Around 1700 still no phone call so called and left message for Ed, our designated service advisor, to call and give us a status. At 1800, still no phone call, so called again and this time talked to Shayne. He was nice and said he didn't know what was going on, but would try to contact Ed who had already left for the day. Finally discovered that absolutely nothing was done about the car and that it would have to be left overnight which, obviously, was never discussed. Also notes that Shayne discovered implied that Ed had tried to call us but our phone just rang and rang. That is B.S. since we were home all day waiting to hear about the car and if he dialed the wrong number then he should have tried calling again. Anyway, since we needed the car the next day, went and got it and haven't been back. Still not happy about the lack of customer service. Additionally, when we dropped it off, there was no customer parking while I was there to bring my wife home.

Where to begin; The fact that I still don’t my second set of keys? The fact that when trying to clean my windshield the washer fluid runs out by the driver’s side front tire, like a puppy who couldn’t hold it any longer, and never reaches the windshield? The fact that it took almost an hour to pick up a car when I had completed all the paperwork for and my bank’s check had been processed before 1:30 that afternoon? The fact that my five day warranty expired before I got to drive the car home? That fact that the dealership adds in an auto theft insurance policy?

Kendra was really helpful! She was willing to come on her day off to help me purchase my new car. And also everyone else was really helpful.

I had a Tonneau cover and Boxlink cleats installed. I was in and out of the service area in about an hour. Shane, the service adviser, was very helpful. After showing me how to work the cover, we sat in the cab of my truck and he answered a few questions about settings.

The best experience I've had buying a new vehicle. The best price, very knowledgeable sales person, great selection of vehicles, and friendly environment.

The used car manager is very rude and unprofessional

Took 1.5 hours for an oil change

Money hungry managers.I'm going to Phil long ford

Car was totaled and was in a crunch to get a beer vehicle and found what I wanted and was able to get the deal I wanted and was out and done in less than 2 hours.

AutoNation is the worst dealership I ever went to. I suggest nobody go here. The management is even worse. Took 7 hours to get an offer, ended up finding out they tried adding their own warranties and sneaking around customers. While I was at both autonation dealers, multiple customers walked out. Terrible.

I will be looking for a new location to get my oil changed. No more quick lanes, appointment only. Communication to loyal customers could have prevented my 1 hour 25 minute wait time. Whoever changed my oil didn't tighten the drain plug so I ended up with oil leaking. After another 45 minute wait on a different day, I was finally done. The only reason they got two stars is because Michael from the service department didn't blame me or try to charge me for their mistake. When they had the quick lane, I was told at 30,000 miles that Ford recommends a transmission service. They did it right then and there. Now at 60,000 miles I was told you have to make an appointment for that. Online the price of $252.00 includes an oil change. I asked the guy since I won't need the oil changed is that price reduced, he said no it's a set price. Guess I'll wait till 65,000 miles and find a different location.

The leather seams are splitting on my 2012 Ford Explorer. This is a pervasive problem with the Explorer. I have Ford's premium extended warranty. I bought my car at AutoNation Ford Littleton and brought this issue to them to fix. Chris, the Assistant Service Manager, kept my car for 2 days. He honestly seemed pretty disinterested in helping me. He said he is still working on it but in a "don't call me I'll call you" kind of way. A coworker had the same issue with her Explorer which she purchased at Groove Ford. Groove repaired the problem to retain her business. I don't think AutoNation Ford really cares about keeping my business. If you are buying a new Ford or having yours serviced, don't go here. Find a dealer that cares about your business.

This location used to have a quick lane, now you have to make an appointment for just an oil change. I was not aware of this. My wait was 1 hour 25 minutes. I bought my vehicle from this location and have always had my car serviced there. I will be looking for a different location. To make matters worse, apparently my drain plug was not put on correctly or not tightened. My car was leaking oil. If it wasn't for Michael telling me to just bring my vehicle back so they could check it out, I would've given them one star. This was the worst experience I have ever had there. The wait time for them to check out the problem took 45 minutes. My total time for just an oil change took 2 hours 20 minutes over the course of two days and because I didn't have an appointment, I was not able to add on any of the recommended services that day.

Auto Repair: May just be the single most miserable experience of my entire life. This place is a joke and is purely looking for your money with no regard to customer service. Go somewhere else. Far better dealerships in this area with way better customer service. Had a major breakdown on the west side of Vail Pass. Had the vehicle towed there on a Friday afternoon. Called to let them know to expect it and they confirmed they received it on Friday afternoon. They said they would get it in hopefully Friday but for sure Monday. After hearing nothing by Monday afternoon I physically go to the dealership to check on status. They have not even checked the vehicle in yet. Keys are just thrown in the corner on the counter. Also, they said they had no record of a vehicle being towed in. After searching the lot my truck was in the corner. FOUND IT! "Oh, I remember that vehicle now"! Assured me it would be looked at Monday. Called Tuesday and was told "they are busy now". OK so much for first in line I guess. Rather pump out those $50 oil changes and $50 tire rotations I guess. Finally, get a diagnoses of some major parts needed in the transmission. Pretty major repair. Quoted me 3-4 thousand dollars. I asked for a complete estimate of the parts and labor Tuesday Morning. I was dealing with a person by the name of Schiller whom assured me it would be over in the morning (Wednesday). After two days of dodged phone calls, emails, and text messages still no estimate. Naturally, with a repair of this magnitude, I would have liked to get a second look and opinion. They refuse to supply the estimate. I decided to just pull the vehicle from their possession. They would not release the vehicle until I paid $185.00 ransom money to get it out. They claimed it was for the diagnostics of the problem. Fine I understand. "Can I have the paper work and the diagnostic". Nope they refused to supply it. So basically I paid $185.00 ransom money for a receipt. Not even sure this is legal. I should be supplied something for what I paid money for. Finally got it over to a transmission specialist and they had a "FREE" estimate of the repairs within 1 working day (including detailed list of all parts, services, and labor.) They recommended a complete different course of action for the repair that was less expensive, a better solution for longevity of the vehicle, and a proper all around approach. These guys are just awful! Do not do it! I am warning you now. Save your self hours of frustration and piece of mind by looking elsewhere. They have completely lost my business permanently.

Russ and Gil were awesome! The rest of it? Fair at best. No haggle pricing is a scam to make the dealer more money. I will never shop at another Autonation store as long as this is the policy, NEVER. Communication between finance and myself was seriously flawed. Didn't call or email me but my wife instead. Not sure why since they had only my info. Ran into an angry customer on the lot who roared off in a new Dodge truck(at the ford dealer) telling me he would never shop there again. I can see why after reading the reviews here. My experience was similar, the same old car store skullduggery with some decoration to try and make you feel good about getting screwed. Please refrain from referring people to the general manger anymore. OBVIOUSLY this person has NOT been addressing the issues your customers report or your page wouldn't be so embarrassing... I do like my truck though. Thanks Russ and Gil for getting me through the wasteland experience that is Autonation!

Buyers beware ... the sales people are nice but the rest of the staff are a bunch of snakes in the grass.. I went in to purchase a Ford Fusion, agreed to sticker price dealer fees and sales tax nothing else no added packages.. financing manager snuck in 4k worth of protections and added 6 months of payments to my loan to try and hide it.. after being caught the next day they took off the fees.. I'll never go back again

Complete crooks. I was cosigning for my son on a $17000 car. And numerous times we told them we did not want any extras or protections. We even signed a document declining them and after some shmoozing and fast talk I noticed when we got home the finance guy secretly added $4000 in "protection plans" and extended the term of the loan by 6 months to help hide it. Total lying cheats. They removed and rewrote the contract the next day after getting caught.

Will not be coming here for another vehicle again! First: My vehicle was not financed through the correct financial institution and when told this, the finance people were not very helpful in finding a solution to the problem. Second: The paperwork was not done right and after having the vehicle for 3 months, had to go and resign papers that should have been done when I bought the vehicle. Overall, not very satisfied at all with this dealership whatsoever. Love my vehicle but not who sold it to me!

Excellent Service, highly recommend. Will continue to take my car to this location for all service work on my car.

The Service department is very helpful and did a great job on the fix of our Focus.

The truck was fine but agents were so busy all the time it was hard to get the paperwork done since I bought the vehicle sight unseen......

We bought an Explorer this week and couldn't be happier with the service and price we got. Driving an hour from Colorado Springs was well worth the trip. Ed Rizza was our salesman. We spoke on the phone and worked out the numbers to the one I wanted. My current vehicle lease wasn't up until another 10 months but he was able to give us what we needed to get out of it when 3 other dealers quoted me $1500-$2000 under. Because of that, we were able to get the Explorer. I told him no surprises when we get there, and there wasn't any at all. No bait and switch number games at Autonation Littleton Ford. Also, our finance lady was Sunna and she was very pleasant and professional. We went on a Saturday so they were busy and we had to wait awhile to sign at finance, but that's understandable. Go during the week if you don't want to wait as long to sign. But It was a great car buying experience! And we love our new Explorer!!

EASILY THE WORST SERVICE DEPY I have ever dealt with. Let me say this... I have had NINE new Ford cars & trucks since 1993, so I am obviously a fan. I made an appt for Saturday at 1030a for what I described as a noise coming from the passenger seat. For FIVE HOURS, I don't hear a thing. I assume they are addressing the problem. My ride back to the dealership was at 330p. When I arrive, I see my car in the drive in lane, one lane over from where I dropped it off. I ask my svc rep if it's done. His reply? "No.... We did test drive it and replicate the problem, and narrowed it to the passenger seat." SERIOUSLY???? "I told you three days ago it was the passenger seat." He followed up with excuses about being too busy to fix it, DESPITE me having an appt! He then tells me they were just "too slammed to get to it". WHAT??? HE then asks if I want to bring it back or leave it. HAHAHAHAHAHA!!!!! I reply that I'll just take it to Naughton since they're closer to me. He tells me... "You're welcome to do that, but they'll just have to start the whole process over." WHAT??? I ask if Naughton would have access to the truble shooting & diagnosis. The next reply? "No, you'll just have to start the process over again." I was FURIOUS! Guess what DID GET COMPLETED? The oil change & tire rotation that I am paying for! What good does an appt do if you can't fix the car when the worst case scenario is bolting in a new seat?! What a joke! Go elsewhere for your service needs. Just read their FB page reviews; you'll see it's not just me. Good Luck!

The service department is a total nightmare! The service rep was directly responsible for it. He quoted higher parts prices for the repair than actual retail price - it was like he made it up. We went around him and ordered the part directly through their parts department, who actually quoted a price below the going retail rate. The part was supposed to be added to the service bill, but when the service was done, the service rep refused to honor that lower price from the parts department and charged us full retail. The service rep failed to follow through when he said he was going to do something on more than one occasion. When I finally paid the bill and drove the car, there was a new problem. The service rep said he didn't know if it was our fault or theirs (if it wasn't there when we we brought the car in, then its their doing), but flatly refused to fix it. His "go to" line was "I talked to the supervisor about it." Despite numerous attempts to speak to a service supervisor ourselves, we never got a call returned from one so we could discuss it. Finally went in to get the car, even though it wasn't fixed, just be done with this ridiculous service rep, the service department, and the whole process. That's when he said, "do you still want to speak to a supervisor?" How absurd this guy was, and how careless. He wasn't interested in maintaining customer loyalty by trying to help us out at all. It just felt like a slap in the face. A completely and utterly frustrating experience. I will never, ever use their service department again.

Had a 7:17 AM appointment, but they didn't end up getting to my car the first day, finally got to it the 2nd day and ended up with a huge bill for the relative amount of work that was done, which was replacing a fuse, a relay and a rear window switch; $612.00. Had a hard time getting them to call me back to find out when my truck would be finished. I'll be finding a new shop for all future service.

I made an appointment to have my car serviced at 7:45am in the morning. By 1:00pm I hadn't heard back from the Service Desk regarding the completion of my car, so I called to get an update. The phone rang and rang with no answer. I hung up, and called back 5 minutes later, with the same result. I called again 10 minutes later and someone anwered. The person was unable to give me an answer to let me know that my car was ready or not. I let him know that I needed to have my car by 2:15pm so that I could pick my son up from school. He said that the person responsible for my car (Schiller Murphy?), was on lunch break, but would be back soon and that he would leave Schiller a message to call me back. After not hearing back from Schiller with an update, I called back and he answered the phone to tell me that my car was ready. It was 2:30pm at this time and by this time I had to have made other arrangements to pick my son up from school. I went to pick my car up at 3:00pm. There is NO Way it should take over 7 hours for my car to have an Oil Change, Rotate Tires and Coolant Flush!

SIX HOURS and they haven't even STARTED a warranty repair on the passenger seat! That's WITH an appointment! Next time I'll go to Mike Naughton. EXACTLY why I bought the car from Naughton instead.

Always have been and always will be a loyal ford owner. However, I have had the worst car buying experience of my life at Autonation ford Littleton. I have never been treated with so much to the point of being verbally threatened by the sales manager Chris last night when trying to have some extra line items removed from the price that I requested not be added like a service package. This is after I put a down payment down on the car that was at the rail yard and it would be delivered in a day or two. It took 21 days for the car to be delivered and receiving the excuse that they are not allowed to call the rail yard to expedite the delivery. When it finally arrived I received three different excuses on what happened. I WILL NEVER BUY A CAR THERE AGAIN. NO ONE SHOULD EVER BUY A VEHICLE AT AUTONATION FORD LITTLETON!

Always have been and always will be a loyal ford owner. However, I have had the worst car buying experience of my life at Autonation ford Littleton. I have never been treated with so much to the point of being verbally threatened by the sales manager Chris last night when trying to have some extra line items removed from the price that I requested not be added like a service package. This is after I put a down payment down on the car that was at the rail yard and it would be delivered in a day or two. It took 21 days for the car to be delivered and receiving the excuse that they are not allowed to call the rail yard to expedite the delivery. When it finally arrived I received three different excuses on what happened. I WILL NEVER BUY A CAR THERE AGAIN. NO ONE SHOULD EVER BUY A VEHICLE AT AUTONATION FORD LITTLETON!

Terrible, horrible experience!!!! I took my ford explorer to their service department, to diagnose a check engine light. All they did for me was attempt to reset my check engine light, by 'clearing the codes' that it produced. My vehicle stayed in their shop for FOUR DAYS with out being diagnosed, and I MADE AN APPOINTMENT. When I called to complain, they would not let me talk to their manager. I ended up having my car towed to Pep Boys, because I was COMPLETELY IGNORED by the mechanics at Auto Nation Ford. I would give them a negative (-5) rating if I could.

Worst car buying experience of my life! Put money down on 8/8 and was told the car was at the rail yard and would be delivered in a day or two. I received the car on 8/29. And that is just the beginning of the issues with this place. They will lie add in extra charges and charge you a higher interest rest then recommended by ford credit. I receive a letter from for credit telling they would correct the mistake of the interest rate. I was supposed to have a meeting with the finance director tonight but he didn't show. I got stuck talking with Kris who stated he was the most qualified person as the sales manager to handle my finance issues who is employed by the dealership. According to Kris all of the issues at just semantics. I will never purchase another vehicle from them. I highly recommend that nobody ever buy a vehicle from them.

Went and looked at a truck on Sept 6th that wasn't ready to drive off the lot but was told that if purchased, it would be their first priority and now currently waiting a week out for a truck I was told would be done on Sat, Sept 9th AT THE LATEST. Salesman and financing had good customer service but basically said whatever they had to say to get me to purchase the vehicle. Also, went in pre qualified through my credit union and still managed to be stuck there for four and a half hours. Just a word of advice, even though the vehicle is posted online to purchase, doesn't mean it's actually ready to be purchased and driven home.

So far my experience as been really good in working with everyone.

very friendly staff, good service. No hustle. Especially Scot, our dealer, was very nice to us. Thank you!

As a new customer I was treated very well and had everything explained well concerning the items I came in to have serviced.

Service completed within reasonable amount of time.

Totally unhappy to say the least! Went to buy a truck found out a service tech didn't put the front tire on right so it was damaged and needed repair! First was told I might have to wait 2 weeks,bit told Kyle no problem call me when it's ready. Got a call last night saying it was ready. I told him I would be in today. When I got there we went to look at it and was told by the body shop it had been sold!! Then was told I should have put a deposit!.... I was never even told or offered to put any kind of deposit on anything! Then they tried to sell me a lower model truck for over $3000 more!! And told me they were trying to help me!! Completely unsatisfied!!

This was the worst car buying experience I have ever had. I visited AutoNation and found a car that I wanted to purchase. I spoke with a sales representative and worked out the details. I told him I would return to in a week to purchase the vehicle. When I returned with the agreed deposit the salesman informed me that he would no longer help me with financing. Since we had spent so much time and effort working out the details to purchase my new vehicle, my boyfriend and I asked to speak to another sales representative. Our second sales representative said he would figure out financing and I could still purchase the vehicle. At this point, the first sales representative became upset and very rude. By the time I was brought to sign paperwork, I was in tears. I could tell that even though the vehicle I was purchasing was an 18k dollar vehicle, I was not their first priority and actually felt like my business was a burden. Still, I bought the extended warrenties and extra packages from the dealership. I was polite and showed my gratitude even though I felt I was being treated poorly. When I finished paperwork and was handed the keys it was dark out. Not only did no one walk us to our new car, or even the door, the car had been moved and I couldn't find it, so my boyfriend and I walked around a huge parking lot pressing the emergency button until we located the vehicle. It was a pretty awful feeling. After bringing the car home there were some minor issues and I tried to contact my sales people because they told me if I had any problems to contact them and to this day, about a year later, I have not received a phone call. Recently, I had some more major issues with the car which left me stranded in another state. Luckily my extended warranty covered the issues with the car, but again I tried to contact the dealership, per instruction of my sales people, and despite many messages saying I was stranded and needed to contact my sales person, I have still not received a phone call. I eventually found a woman in the service department that cared enough to find some information for me which allowed me to take the steps to get my car fixed and get home.

Marcus Pitman was very cordial, responsive, and easy to work with. He responded to several e-mail inquiries before even visiting the dealership and was very responsive and patient while we compared two vehicles we were considering.

ZERO STARS. We are previous customers, they had given us a great price on a truck last year. We figured since we got such a good price previously we'd go back there even though we drive past 3 or 4 dealerships to get there. Yesterday we drove 2 hours round trip (about 80 miles with Denver traffic) to purchase a very specific transit van that was on the lot at an Autonation in Texas. I had previously spoken with the salesman in Littleton- Nick Price (nice kid), who said it wouldn't be a problem to have the van shipped up if we paid for shipping. No problem. It was labor day and the dealership was busy so we waited about 2 hours before "Mike" (who I believe is the sales manager- older guy with white hair/white shirt and a knee brace) was able to call down to Texas after our wait and let us know the car was sold but they would gladly order us a 2018. Of course they would, with no incentives and no haggle room costing about 9k more for the identical van with a few month wait. "Mike" apparently is your stereotypical car salesman who didn't want the hassle of shipping the van up (a discounted 2017) to Denver so he just told us the car was sold. After leaving the dealership I called the Texas Autonation myself and the salesman put hands on the van and verified they did indeed still have the van and it was NOT sold. He even ran through every option to make sure it was the same and we confirmed the full VIN. I drove two hours, and wasted half of my day sitting in Autonation Ford Littleton only to be lied to and turned away. I will NEVER support this business and I'll be sure to let everyone I know they should go elsewhere. I buy a new car every 2-3 years, (7 in the last 6 years actually) and this is by far the worst dealership experience I've ever had. I'll be making complaints to Ford as well, and all over the internet to anyone who will listen.

Yemane Abraham best sells guy ever! He'll treat you like family you will not be disappointed. Changing my five star review to a one-star review because of the Terrible customer service from the service department. It's a joke don't take your vehicle here to get worked on.

ZERO STARS. We are previous customers, they had given us a great price on a truck last year. We figured since we got such a good price previously we'd go back there even though we drive past 3 or 4 dealerships to get there. Yesterday we drove 2 hours round trip (about 80 miles with Denver traffic) to purchase a very specific transit van that was on the lot at an Autonation in Texas. I had previously spoken with the salesman in Littleton- Nick Price (nice kid), who said it wouldn't be a problem to have the van shipped up if we paid for shipping. No problem. It was labor day and the dealership was busy so we waited about 2 hours before "Mike" (who I believe is the sales manager- older guy with white hair/white shirt and a knee brace) was able to call down to Texas after our wait and let us know the car was sold but they would gladly order us a 2018. Of course they would, with no incentives and no haggle room costing about 9k more for the identical van with a few month wait. "Mike" apparently is your stereotypical car salesman who didn't want the hassle of shipping the van up (a discounted 2017) to Denver so he just told us the car was sold. After leaving the dealership I called the Texas Autonation myself and the salesman put hands on the van and verified they did indeed still have the van and it was NOT sold. He even ran through every option to make sure it was the same and we confirmed the full VIN. I drove two hours, and wasted half of my day sitting in Autonation Ford Littleton only to be lied to and turned away. I will NEVER support this business and I'll be sure to let everyone I know they should go elsewhere. I buy a new car every 2-3 years, (7 in the last 6 years actually) and this is by far the worst dealership experience I've ever had. I'll be making complaints to Ford as well, and all over the internet to anyone who will listen.

Yemane Abraham provided an excellent car buying experience for us. We would definitely buy again from him at AutoNation on Broadway and County Line Road.

Excellent experience buying my escape! Tim Laurie was so helpful and he made the car buying experience so enjoyable!

When I scheduled my appointment, they told me 1-2 weeks. Unfortunately it took nearly 6 weeks for them to get my car back to me, 4 of those weeks they weren't even working on it. Whenever I called for an update, they rarely had information or could answer my questions. When I finally got my car back it acted fine but when I went to start it the next day, I had to jump it. Never again.

It took 6 weeks for my repairs when I was originally tole it would take 2. They never called me with updates unless I called them first, and even then, they rarely had information or answers to my questions. I feel that I was treated so poorly partially due to my female gender.

Unable to give a good review. Sorry, but your communication is poor at best, plus the measurement of the tires is not accurate which resulted in not completing all of the work i requested.

Dropped in to get my oil changed towards the end of the day......not only did they get me in they were done in 45 mins

The kid working the part counter is a total dud. Wouldnt price match for $5... told me tools were 50% off, then rung them up full price, after paying I notice, then he refused to fix it. Sign over sgirts says 50% off, the shirt I pick, he doesnt "think" is on sale. I will never buy anything here again!

Excellent experience using both Auto Nation and the USAA car buying process.

Fantastic experience with Dan McNamee and Rodney Barnes today when we purchased our 2015 Platinum. Stress free, no hassle, professional experience. Thanks guys!

Once you are in the building you are on their time and they have no consideration for yours. It doesn't matter if you have an appointment or not, an oil change take 2+ hours.

We got a decent deal, but it wasn't a very personal experience. Also, car only had 1key fob. They told me I could bring it in a get a deal..(estimated $300) Found replacement online for $35. I kinda feel like they should have got us another key, rather than gouge us for one.

Excellent customer service. I left the dealer knowing I was taken care of.

We met with Mark Perez and Tommy Baca and decided to seek an SUV elsewhere. We had picked a $13k SUV and were given a 12.99 apr estimate. I went out to the truck with my 2 infants and she went into finance. She ended up with a 7.54 apr so they sold her a $915 windshield protection plan, a $899 road hazard warranty on tires and a warranty that's $3700. The payment stayed relatively the same so I didn't notice until later. I'm glad we were within our 5 day 250 mile money back guarantee so we could cancel the whole deal. I guess the only advice I can give is don't let your friends or family who don't have car buying experience go into finance alone. She didn't even realize you guys hit her over the head for $5k. Just glad I caught it and got it resolved before our $13k SUV cost us $18k. Have a good one guys.

Friendly staff. They took great care of me and my car. They did not try and sell me anything I didn't need.

We already canceled the deal. We met with Mark Perez and Tommy Baca and decided to seek an SUV elsewhere. We had picked a $13k SUV and were given a 12.99 apr estimate. I went out to the truck with my 2 infants and she went into finance. She ended up with a 7.54 apr so they sold her a $915 windshield protection plan, a $899 road hazard warranty on tires and a warranty that's $3700. The payment stayed relatively the same so I didn't notice until later. I'm glad we were within our 5 day 250 mile money back guarantee so we could cancel the whole deal. I guess the only advice I can give is don't let your friends or family who don't have car buying experience go into finance alone. She didn't even realize you guys hit her over the head for $5k. Just glad I caught it and got it resolved before our $13k SUV cost us $18k. Have a good one guys.

I brought my car in Wednesday night and dropped off for a Thursday 7:30 am appt. My tire sensor was showing as failed and I was getting oil change/tire rotation. Was told I would be called with the price for the item the next day. Was also told that my repair would not be under warranty, even though i said i had coverage. I called in the next day at 10 and verified item was covered and I would only have to pay deductible. Also told I would be called back with price. At 6 pm I called and no one answered even though it says you are open till 9. Went to voice mail and I asked to be called and told what was up with my car. Never got a call back till next day. Jeff said he was out and my car was done the previous day but no one called his customers that day. (Really poor service). When I picked up the car, my invoice said on one page that i was to get an oil change and then on the next page it said I had declined oil change. Jeff said it was an error on how he entered in the item and guaranteed the oil change had been done. At this point I'm really disappointed with the service I received. My sensor light appears fixed but I'm not 100% sure I got an oil change due to paperwork....This whole experience has soured me on using your service center in the future. Which is sad because I bought my car there. As a follow up.....I called the number listed in the comment below. Left a message for General Manager and typical of this place, they never returned the call. Customer service is not good at this location.

The store was very busy - but, I received good communication and the car was finished sooner than I expected.

I feel we got a good deal on the RAV4 we purchased from AutoNation Ford but found out the back tires were only at 25 lb I hope they went through the complete maintenance checked on this used vehicle but overall the experience was good

Did not honor service coupon on their site and did not repair tire that was on the service ticket

My service person was great! Though what was not great: 1. Made appointment, was assigned a service person who I found out was out on vacation that week.... so lost some time trying to find that out lucky for me Kyle stepped 2. I was never informed vehicle was ready.... I figured it should be and showed up, I did try calling and phone just rang and rang.... when it went to front desk forwarded me back to service where it rang and rang.. one round eventually got to a voice mail box of a person whose name I was not familiar and they did not identify who there were. 3. Current setup is a bit chaotic, not sure where to go, stand and no one approaches or asks, or directs you 4. Person driving me back to my office does not wear seatbelt and is proud of fact he has been ticketed 3 times for not wearing one... showed me his fake seat belt

Please note: I wrote a review the day I bought this, and then an update a few months later. Please scroll to the bottom to see why I rated it 1 star. Our salesman was Abraham, and we bought a 2008 nissan versa. Experience was smooth, filling out the paperwork took longer than a few other dealerships I've been to but its alright because they have unlimited free coffee. Got us a great car, for a great price! Side note, they cleaned the car and filled it with gas before we left, something no other dealer has done for us before. Update: Having owned the car for a while now, I'm realizing this dealer is scammy in a sense. First off, no emissions test was done, and no credit for one was given, even though the state requires it. Not a huge deal. Then, the transmission failed shortly after, costing me 3000~ (reason I bring this up is because he said the slight grinding noise was just me not pressing the clutch hard enough, even though it continued to make that sound when the clutch was to the floor) Then, while the transmission was getting replaced, we were informed that none of the 5 safety related recalls were repaired, and only 1 of the 4 misc recalls were repaired. Recalls are required to be addressed before a dealer can sell the car. Lastly, the AC had a freon leak, causing the A/C to fail shortly after buying it, costing another $1500. AVOID THIS DEALER!! They have great prices on cars, but theres a reason behind those prices. You get what you pay for I guess. We are strongly considering small claims court as I type this.

My oil change was nearly twice as much as it usually is and they were going to charge me $160 JUST for diagnostics that another dealership did for free. I priced the replacement of my sway bar links and AutoNation quoted me $100 more than the other dealership I contacted. On top of that, I scheduled my oil change days in advance only to arrive at the time of service to find out it was a three+ hour wait. Had to reschedule because I was told an hour to an hour and a half. No call before I got there, so what's the benefit of scheduling your oil change?? My previous dealership had drive up oil change service and the wait was never more than an hour and a half. It's surprising to me that people are putting up with this franchise. UPDATE: I took my car to Grease Monkey for a free diagnostic to see if all the work AutoNation said I needed was real. AutoNation said my car needed: power steering flush, transmission flush, intake flush, coolant flush and a new battery. Grease Monkey showed me the transmission and power steering fluid results. Power steering needed to be done, but transmission fluid and coolant were just fine. They recommended I use a fuel additive for now and to get an intake flush in 15,000 miles or so, no need to have any work done now. My battery results were "great." Ford AutoNation is a scam. I will be taking my car to Grease Monkey from now on, or finding a different dealership if necessary. UPDATE 2: Regardless of the terrible service I received and lack of signing up for anything, I am still receiving mail and phone calls regarding my car's service. I called customer service today and asked to please be taken off their list. I was transferred without any explanation as to whom I was being transferred to or why. I landed in someone's voicemail - no idea who. I'll be sure to post another update when I get a response (if I do)!

Warren and his team were great, there was just a little miscommunication about the readiness of the vehicle however the work was fantastic. This was a huge job and they handled it well and in a timely manor.

My New 2017 Ford F250 Lariat Powerstroke I bought on January 31st needs a new engine - they said. 2 months later - it didn't. The service is awful and there is incompetence at almost every level. I brought it in for its first scheduled oil change appt at 9 am June 8th 2017. They said it would be about an hour an a half - 2 hours later I asked if it was done - they hadn't started it yet. I said I need to get to work and I'll reschedule. I drove it two blocks - the truck went into limp mode and shut down. It would be almost 2 full months before it ran again. Yes - my 2017 F250 Diesel under full warranty with 8,600 miles - almost 2 full months to identify the problem and fix it. Between misdiagnosing a failed oil pump, to catastrophic engine failure, to ordering an extra key FOB they didn't need, and for 2 out of 6 months of ownership they had my truck in their possession. It's Phil Long, Chevy, or Bust. To the Autonation moderator - you can call me - you have my number.

Great service! I have nothing more to add as this sums it up!

As is usual don't trust what the salesman says. Russ told us all the fluids would be topped off. Not so the gas was almost empty. He told us that he would fix the lighted visors, didn't happen. My advice is to get everything in writing.

I took my Expedition in for fairly routine repairs (heated seat wouldn't turn on, engine hesitant, rear brakes). Everything was going fine and then when I called to see if it was ready to pick up they said, "well, we're going to have to have you bring it back in because a tow truck smashed into it here on the lot and the back and side will need to be repaired." While I'm happy that they accepted responsibility and are repairing the vehicle without question, it does make one think about the level of care my vehicle is truly getting while at the dealership. Then when I went to pick up my repaired but damaged vehicle (they can't get me into the body shop for a couple of weeks) I noticed that I hadn't been charged for the new rear brake pads. Well, in the aftermath of the wreck that evidently got overlooked too and they weren't changed out. I've been taking my trucks to this Ford dealership for over 13 years and this time I definitely left shaking my head...

the entire staff was pleasant, non pushy and made the process effortless

Justin was the man, got me the best deal on a car that I wanted, however their finance guy MATT HARREL is a snake. This guy serviced with a different bank so that he could get paid off of his overpriced warranty. I did not sign, acknowledge or approve of him doing this and he had the loan serviced anyway. This man is a scam artist and if you meet with him you should tell him no on all offers, he has no proper care for his clients, his customer service is awful. Every person looking for a car I will tell them not to go to Autonation Littleton. They are trying to scam you to make a buck rather than take care of your best interests. Again, his name is MATT HARREL. This is a snake.

i found the vehicle that i wanted at the price that i wanted to pay. Marcus Pitman, the gentleman who took care of me, was wonderful, patient, informative and personable. i highly recommend the Littleton Ford/Autonation dealership.

Family vacation, pulling new fifth wheel, when my F350 thermostat redlined. Limped into Littleton, CO. One dealer, "Two weeks before we can see it." Called Auto Nation Ford, talked with Jeff in service. "We have best diesel mechanic in Denver, he is swamped, but bring it in. Will try for diagnosis by days end, repair...maybe two days, depending on problem." Had diagnosis that afternoon as promised, and repaired, on the road, the next morning. Thank you, thank you Brad

Colton was the sales person. Tuesday.He was fine, showed us the vehicle we were buying for my kids, made the deal and paid for the vehicle. I wanted some things looked over and the inspection done. Stated that car would be delivered to our home by Wednesday evening. No car , no phone call and no message. Thursday, we called again and they stated they could not sell the car as it was too much to fix it. It would be credited to our account Friday, friday no credit, no phone call, saturday no credit no phone call, so again we have to call. Monday no phone call no email no anything and now its ridiculous. Called 4 times left 2 messages for finance and GM, no return call, no message no anything. We were trying to buy another car and waiting on them to have the courtesy to call us. Will not be back to Auto Nation... I guess unless you are buying something they dont talk to you.

Based on my personal experience here I cannot recommend any of my friends,family, or enemies. After reading all the other negative reviews after posting mine it seems they've been struggling for a minute...

Our Ford Escape was in for service work due to a recent recall. We decided to have a tire rotation and oil change done at the same time. I arrived at 6:50 am and was met promptly at 7:00 am. I never received a phone call back that day so I went to get the vehicle at 6:00 pm that same evening. Our car was not ready. We were surprised and disappointed. We went back home and received a phone call later that night stating that our car would be delivered to us in the morning and there would be no charge for the oil.change and tire rotation. It was a nice gesture but would have rather just had the work done without the hassle.

The young man who assisted me was helpful, and courteouasked for mre. He kept me informed, and was very polite. s. I couldn't have

I have taken my 2011 F150 to this dealership three times since May 25 2017. Three times for the same issue. Three times I've been told it's a different repair. First the turbos. Warranty covered that. I also had a full service at which time they fixed a timing issue. $600. Towing $150. Drove it for 2 weeks and still had same issue, towed ti back to them. Then they said it was the exhaust sensor. Had them fix that and front brakes. $1011. Towing $98. Picked it up Saturday. Wasn't running right. Service dept closed at 5 so I drove home and parked up and called dealership, left message. Never did hear back from them. Sunday morning I wanted to park it in different spot. Now engine is making loud tapping. Went to dealership Monday mid-morning (it's 50 mins from where I live). Spoke with Service Manager Michael. I ask that they cover towing this time because obviously the issue hasn't ever been fixed. He responds that yeah. They'll cover towing. "...but if it turns out that it's not OUR issue, we will be an entirely differing conversation'. He's a charmer. Service dept calls me Tuesday to tell me they can't figure it out. They have to call in a Ford Engineer. Later they call, it's now the PCM causing the truck to lose power, the same issue I've had since day one, and fixed twice already. The computer needs replacing. $1065. BUT! The mechanic apparently feels SO badly that I've already spent so much money trying to fix this issue, he has offered to work on it FOR FREE! Now I know something is up. Everyone knows something is up. No mechanic, working for a big dealership like AutoNation Ford is going to offer to work for free unless he/she/they know something is wrong with what they previously did. I have called FORD directly. Am now waiting to see how they will resolve this. I went to the dealership because I purchased the truck from them, and trusted they would know what they were doing.

Very good. Done on time. Honest and knowledgeable.

I was looking for F350 srw for awhile told tom baca what I wanted and he found the one I wanted and he got me a great deal thanks again tom and Russ I love my truck

My service advisor, Lee Jerry, was professional, personable and really cared about getting my car running at it's optimum performance. Getting your car serviced is just a time consuming, really don't care because nothing's wrong, have to do task. But, Lee made it tolerable and kept me informed as to how the service was proceeding and when I could anticipate it being done. THANKS!

The man I met with helped figure out what we tried to describe of how the car unit was clicking at us as if we were low on gas whenever we hit a bump. This happened even though we were 100% fuel. We now hope when we drive back to FL this will not continue. I seems right now in 2 wiles OK.

Love my 2017 Ford Fusion!! Great people to do business with!! One happy customer!!!

We purchased our second truck from Autonation Ford.in Littleton from Dan Cutter a sales rep. Great to work with him and the sales process was very easy. Our two sons heave each purchased an auto there as well. Took my F350 in for oil, filter etc. plus one minor repair. Also gave them a print out showing a quote on new tires. They price matched the tires. When I went to get truck the minor repair had been over looked, Service Writer James jumped into action and had it fixed right away. The part was not covered under warranty but he did not charge to make up for their oversight. In the past I have not used dealerships for repair or service. However, Autonation Ford in Littleton has changed that.

I had set up an appointment to look at a certain car they had for sale, and even put it on hold to have it sold out from underneath me a typical bait and switch complete waste of time

I took my F350 in for and oil and filter change plus a small repair to the trailer hitch pug. I also gave them a price from and other tire store. They matched the price on the tires. When the truck was ready I arrived to pick it up and they had over lookded the hitch repair. James the service writer jumped into action and took care of right away. He did not charge me for the part to make up for it. I was very satisfied with everything. The only complaint I have with Autonation is there phone system, when you call you have to work through a press this and press that. I have purchased two vehicles from Dan Cutter there, our two sons have each purchased one there as well and were happy.

As previous, a very good experience. Will likely buy there in the future.

The review camera stopped working on my 2014 Ford Flex so I made an appointment to drop off my car on Thursday June 22nd; however I did the night drop as it was more convenient for me. I called the next day around 945am to make sure everything was going smoothly. To my surprise the service person said they didn't have my car, but would have "Michael" call me back. A few minutes later I got a call from "Michael" asking if I had an appointment because there was nothing in there system. After a few minutes he finally found my appointment and said the technicians would check it out and he would get back to me. I called again at 1:30pm that day, and there was no update. Called again at 3:00pm, no update. Finally got a VM from Michael at 4:50pm (the service department closes up 5pm) that they would need to hold my car overnight. At this point I was beyond mad as there was nothing I could do about it. Friday morning rolls around and I call the service department at 9:10am to get an update at which time they said they needed another part and it was going to be picked up soon from another dealership. I called again at 12:30 for an update, was told the part just got there and they should be working on it soon. At 3:30pm I called for an update, and had to leave a message. Called again at 4:15 and they told me to come around 4:45 pm and it should be done. Looking back I should've picked it up at 9am on the day of my appointment after they said they didnt have my car. From that point on it all went downhill. Glad to finally have my car back after 2 days and multiple failed attempts to get an update.

We used to be a faithful Ford family and AutoNation Littleton was our go-to dealership for our new cars and service. After this latest visit for a simple oil change where my key was returned to me broken with no discussion other than to blame "bad timing" is our final straw. Will will not be returning for sales or service. Ever.

I love Autonation Ford Littleton. My Escape was having issues so we took it in to be looked at. After hearing the results, we decided it maybe a better idea to buy a new one. After talking to the sales team we found a new Escape that fit perfectly into our budget. We couldn't be happier with the decision.

My dad has been going to this Location for all our cars since I can remember got not only my First and second car here but I also got my third and hopefully last car (for now) here too . First two being Ford I never had a problem with them they where able to give us reasonable prices and payment plans+Trade ins and great customer service . Got my 2014 Lexus from here as well after looking at several cars and different options our Salesman Gerardo was able to help me get my Dream car , which I LOVE . He could have gotten me into a brand new Ford Focus (and I seriously had that in mind it was an option if the Lexus was a no-go) but he refused to let me leave the lot with a car I didn't love . THAT WAS GREAT THANK YOU SO MUCH GERARDO! And I will continue to buy my cars here .

We took our 2011 Escape into the shop because it was having issues. After we saw the repairs that were needed, we decided to look into buying a new car. After talking to the sales team we were able to buy a new Escape, we got the payment that fits perfectly into our budget, and we couldn't be happier with our new 2017 Escape.

It took 2.5 hours for an oil change. I even had an appointment. I was initially told it might take 1-1.5 hours. No one came to update me while I sat in the waiting room for most of Saturday morning. Another time they told me and another customer that they would provide us with a car as we were there for a recall service only to be informed on arrival that "we don't do that". Eventually I got a car. They did not have one for the other customer , nor did they have anyone to take her home. I ended up taking her home . Out of the visits I have made there over the 4 years I have had my car, I only recall one good experience. The rest have been poor to average. Next time I need anything other than things covered by warranty I will go else where.

Needed routine maintenance on my vehicle. Lee welcomed me, pulled up my out-of-state file, reminded me to have the tired rotated, and accompanied me to.the ever so comfortable, well appointed waiting area. Car was ready on time as promised. Chris went over everything with me and took time to be sure I was back on the right road home. Superior service and ammenities. Far exceeded expectations.

I enjoyed buying my new car at Autonation Littleton Ford. Dan was professional and did not pressure me to buy a vehicle or upgrade to something out of my price range. I would highly recommend buying a car from here.

I found a particular Nissan Xterra Pro-4x that I had been trying to find for months and found it at Autonation Ford. Called to make sure it was there on Thursday, put a deposit on it Friday. They fixed a cracked windshield, replaced the clutch and flywheel and threw new tires on it all before I was due to arrive on Tuesday. My window of opportunity to pick the Xterra up was rather small between work days, and it was a mere 12 hr drive from home to the dealer.. but I got there and got everything sorted with the dealership and drove off the lot shortly after getting there! I just really appreciate how they pushed my Xterra to the front of the line to accommodate me and my long drive. A lot of dealers don't really seem to care about the little stuff like that but Autonation didn't feel like one of them!

Garbage service and pricing. To some up this places inflated prices, "pennies holding up dollars". Never went to blow pointless money and had someone greedy to deal with like them. I.e. I was going to buy stuff that I didn't need just to have and their sky high prices blew me away. I would recommend a random Mexican to fix your car because they have equal competency and the Mexican won't steal from you. Plus parts for your car are cheaper and of a higher quality elsewhere, let alone you won't feel like a victim from there customer service!

Didn't have pictures of a vehicle. Asked for more. Never got them. Got told it was in for safety inspection. Asked four more times for pictures because I was not local. Still never received them. Finally got a reply back and all they wanted was to ask what options I wanted. Still no pictures.

All guys in finance are stupids and they don't know how to work

This place is a mess. Way too many negative things happened here after the purchase of a Jeep to mention. The final straw was trying to get a hold of anyone in sales after never receiving our first bill. We tried for a week to get someone on the phone or via email with zero luck. We were ignored and ignored until we showed up unannounced. And it turns out there was a "glitch" in the system they use apparently that was the cause of all this trouble. Sketchy. I've interacted with MANY of the workers here. The only reasonable one is Kayla. And a couple mechanics. The rest are unprofessional and rude.

I had to buy new tires for my 2016 Explorer Sport and was taken care of by Robert Mcmann as well as Jake in the servicing center. They showed excellent customer service and understand how to take care of their customers. I will only consider AutoNation Ford Littleton for my car purchases and servicing needs.

Went to the quick lube location at the Littleton Autonation, only to find out it was closed down. I had to wait 3 days to get an oil change. Apparently there is no quick lube so I won't be getting any more oil changes from them again.

Review based on service, not sales...I enjoyed the experience with AutoNation Ford Littleton when we purchased our 2016 Ford Explorer Platinum but was extremely disappointed in a recent experience with their service department. My wife had a flat tire, I took the vehicle into the dealer with the spare on it. After a lengthy wait (around 2.5 hours) and multiple trips to the service advisor's desk to check status, he tells me the tire can't be repaired as the nail was "to close to the sidewall." Next he tells me that even though our car has only 13K miles on it, because it's an AWD/4x4 SUV we need to replace all four tires at a cost of $1100. This didn't feel right as the nail didn't seem to be that close to the sidewall. I asked him to put the spare back on so I could get a second opinion. Needless to say, an awesome national tire chain repaired the tire, rebalanced the vehicle, and put away my spare for FREE! Much better than spending $1100 unnecessarily. Buyer beware.

Quick and responsive service. This has improved as there are more people and the ability to get in. Thanks

I made an appt for service and was terribly disappointed that they closed the quick lube center and now run oil /lube through the main service center. Slower service, more expensive and a bunch of service reps that pass you to the one rep that is forever on the phone. I used to get an oil change for $53 out the door with floors vacuumed (and they checked alignment for free) which now cost $67 and everything costs extra.

I got to the service dept @ 5:10 & they wouldn't let me pick up my car. I came back on Monday morning @ 6:57 & I was told that I had to wait 3 more minutes to get my car. Bad customer service.

From the beginning I was d**ked around with the time frame to get the problem resolved. A couple of hours, at least half a day, at least a full day, we need you to bring the vehicle back tomorrow. I think in the future, to achieve a better rating, they should be upfront with a realistic time frame. Also, let the customer know from the beginning, that the appointment time is only a check in time. This is NOT when your vehicle will be seen. This was my first interaction with dealership maintenance and I'm not going back to this place. At no point did they offer a courtesy vehicle, which when we bought the car from them was a selling point. At no point over the phone did they tell me that there is a shuttle service as well, but that it ONLY goes 10 miles from the dealership. Definitely NOT going back. Phil Long Ford has better reviews and that is where I should have gone to begin with.

I had been looking for a truck for a few weeks and had called Auto Nation Ford but had hung up when reading the that the engine in the truck that they were offering was not one I wanted. I got a call back 20 minutes later from Marcus, He had noticed that they had gotten a phone call but the person had hung up! He asked if there was anything he could help me with, I told him I'd been looking at the truck they had for sale but it had a motor that I wasn't interested in, after finding out what I was looking for he told me they had just gotten a truck in that matched exactly what I wanted! So I drove back down the mountain from Bailey to the dealership. As luck would have it on a Saturday we could not find the truck so I made arrangements to come back and visit Monday morning, returning Monday we found the truck pulled out of the lot and drove it. I found a few things that I deemed as being wrong and he took the truck directly back to the service department and they started working on it to make it right for my purchase. It took a few days as there were a number of things that they had to make right on the truck and I had no issues with that whatsoever! Got a phone call when it was ready! They worked well with my bank in Texas! Got a great truck at a great price could not be happier thank you for all your help Marcus!!

Right from the start I was made to feel insignificant. My service advisor was very combative and didn't listen to my problems. It's very apparent that he had one thing in mind and that was driving up his paycheck.

Great oil change, very easy to schedule service and everyone was very friendly.

I went in with engine light on and left with it on how would a real mechanic even miss that? I told them I'm looking for a new truck guess where I'm not buying it

Horrible service manager racist

Worst customer service I've ever had! Bought a certified pre owned vehicle on a Saturday... Explained to the finance person I was working with I was pre approved with a credit Union. I also told her I wanted my loan to go through that credit union. She was more concerned about trying to sell me an extended warranty and would not stop pushing it. Asked her to check with the credit union I wanted to finance through on Tuesday about loan terms. She said she would and that she would call back. A week went by and I never heard a word, I called and had to speak with her supervisor, since she was on vacation, he said she financed my loan through a different agency, and didn't know why since the one I wanted offered a lower rate. He said he'd look into it and get back with me within a day... Never heard anything, had to call the GM of the dealership, he passed me off to another person in the finance department... That person was nice but had no idea what was going on. Said he'd leave a note for the original finance girl. Waited to hear from her, didn't so I called her supervisor again, he passed the note to her. Finally after a week and a half of buying my car she called and tried to play it cool saying she put my loan through another agency... Once confronting her about why she never called she gave me every excuse in the book... Months end, so many car loans, my fault for not calling her and I should of had a pre approval letter. Once telling her she gave me poor customer service she said it was her right by law to pick the agency she wanted! For real? I will NEVER buy a car from this place ever again! You're just a number in the assembly line and as soon as they get your money you're sent to walk the plank.

I took my 2014 Ford Escape in for a multitude of reasons; recall repair, whining in engine, chugging, etc. Mike was great at getting me checked in and on the road quickly. It turns out the engine needed to be replaced as coolant had leaked into the motor. Mike kept me informed throughout the whole process and apologized for the time it took to get the motor in from Ford. Autonation Ford Littleton supplied a vehicle for me throughout this whole process. I have been using Autonation Ford for years to do any work on my vehicle, even though I live in Castle Rock, and will continue to do so! Thank you all for your wonderful customer service!

Horrible customer service. Took vehicle in twice for same issue and issue is still not resolved. Inaccurate fix times given which led to more costs. Also, my remote start stopped working after they "fixed" the vehicle twice. I brought this up as it was just installed but they stated they could not do anything about it since it was installed by third party and they did not touch it. Mysteriously stops working? I called in for third time because, again the issue was never solved even though they gave it back to me stating it was fixed. I asked for a loaner but JEFF said no it is not possible. They did not go out of their way once to make things right. WILL NOT TAKE IT BACK THERE SINCE THEY WANT TO WASTE MY TIME AND MONEY ON TAXI'S. SUCH A JOKE!!

Vehicle was taken to AutoNation on February on February 19, 2017 and work was completed around May 18th. Very poor follow up on status of vehicle by service advisors.First service advisor became ill and had to resigned from employment, but I was not made aware of this situation for several days! I actually contacted 3 or 4 service advisors before anything started to get rolling on repairing my vehicle! Insurance adjuster finally went to see critter damage to vehicle and authorize repairs! After work got started, more damage was discovered and insurance adjuster had to make another examination of that damage and authorize that repair! During all of this time , parts had to be ordered on several different occasions which took up a lot of the repair time. Just a great example of a " Chinese Fire Drill" trying to get my vehicle repaired!!

the overall service was average. better communication with me would have made it above average.

Our experience with the purchase was awesome. Kyle was very knowledgeable and was a pleasure to work with.

The only issue I had was I went in to use the quick lane, and was told they no longer offered that. the website still shows it as a service. Please update the website, it frustrated me and caused me to miss time at work. I heard another customer complaining about the same thing at a different workstation than I was at.

Had oil changed and tires rotated. The service was completed within one hour. However, you must make an appointment.

I purchased a used Flex on Friday but did not take possession because they had not yet done the Ford Certification. Yesterday I picked up the vehicle and was presented with only 1 key. I asked if this was common and was told they got 1 key with the car and that's it. Not one to argue I left and went home to buy another key. That's when I learned the cost is almost $300. I even called the salesman today to see if they would help with the price, not asking for free, just help. NO was the firm answer. Had they disclosed during the sale process, I am sure they would have offered a discounted or free key, it is ridiculous to deliver a car with 1 key and not even admit up front that is your intention.

Amazing experience and would highly recommend AutoNation to everyone. Dan McNamee was the best salesman we have ever dealt with. He found us exactly what we wanted and made the leasing process fast and easy. I will be back when my husbands lease is up.

I went in to Auto Nation Littleton, CO early morning without an appointment. The Assistant Service Manager, Christopher Hoover greeted me in the service bay and asked me what he could do for me. I told him the problem I experienced with my F350 and made an appointment for the next day. He walked me to the waiting room and said the technician would look into the issue right away. About 45 minutes passed and he came out to update me and give me some information about the issue. I was completely satisfied with the service and will conti

Service team is incompetent.

I needed a new car and don't have good credit but with a little down I was able to get into a new car. Thanks a bunch!

Really bad experience trying to buy a truck here. So glad I went to a different dealership.

Took my Focus into the dealership for 20,000 mile checkup. They replaced my windshield wipers as well. Today, while driving in the rain and snow, my windshield wipers FLEW off my car! I called the dealership to explain the problem (hoping they would just send someone out with new wipers....). A man named James, in the service department, answered. After hearing my story, he actually said, "Well, what do you want me to do about it?"!!! He actually told me to drive to a repair shop somewhere and just deal with it. Hello?!?! No WIPERS! And it's raining/snowing. So now, I'm waiting on a TOW TRUCK to tow me to a parts store. They have parts delivery people. What's the deal?? Just drive somewhere. REALLY?!

At first the service was great, making an appointment was very easy but the first recall that was done on my door latches was terrible, the door panels weren't flush and they were falling off. The second recall for the transmission, which I've taken in way too many times, resulted in them telling me the clutch needs to be replaced... which I believe is from the transmission, $2500.00, really? This is the worst car I've ever owned never buy a 2013 Ford Focus, nothing but a headache.

My wife and I and the kids had a great experience Friday buying our new explorer. This is our second experience at Autonation Ford in Littleton....both awesome experiences. Dan McNamee worked hard at getting me all the rebates he could! That's unheard of! Great Job!

They were really nice at first, but after we bought are vehicle they changed and showed us their other side.

Terrible!!! My vehicle was receiving a fix to a warranteed issue. The first week my car was there, it got bumped because someone else needed an engine replaced (even though I had an appointment and was in the cue first). It took 5 days to make the repair and then there were faulty parts, requiring me to bring it back to get fixed again. My car was greasy and dirty inside and have several new dings and scratches on the exterior. When I returned it for the scheduled time to fix the initial repair with the new parts, I was told it would take 2-3 days max. I dropped it off on a Monday. By Friday, i still had not received ANY communication from the service department what so ever. When I called, I was told that they hadn't touched my car even after having it for 5 days! They didn't make the repair until the following week. I finally received the car back that next Friday. Bottom line: it took 3 weeks of having my vehicle to complete a 2-3 day repair! Communication was not consistent and I received lots of excuses. All around an awful experience!

Called earlier this morning to get a price quote on repair for my truck. First off I got transferred 3 different times to even talk to a service advisor. Second off the Service advisor said that he would put together an estimate and email it to me within the hour. It's getting closer to the end of their work day and I still have yet to hear a response or a call back, or an email about an estimate. If you want a fast quality good repair I would suggest elsewhere. Because if they cannot even Supply an estimate how do they even do business with their customers?

Very fast. Easy online scheduling. Great service. Nice people.

I originally took in my car when we were having an electrical issue and I thought that Ford would get to the bottom of the problem more quickly than another mechanic. I was wrong!!! Spent $1200 and was without my car for at least 6 days. Then it wasn't fixed as it turned out. Took it somewhere else and now I'm wondering if I really needed to pay $1200 at all.

Extremely professional, pleasant experience. Mike was more than helpful.

Best deal in town on my Superduty. The buying experience was top notch.

Beautiful new service area. Good communication - I particularly like the email reminders.

I moved here from FL and had hoped to find a dealership for which I could conjure a great relationship for work that will be done on my Fusion. I LOVE my Ford, as many Ford owners do. I had recalls that I needed done. Four actually. Made an appointment, brought the car in an had a great experience. I thought, 'awesome!' Then I had a recall for my rims. Just rims, right, no big deal, I was patient. However, I had to call 3 different times over 3 months to find out about the rims. Each time I was promised a call back, each time NEVER got one. No big deal, just rims. When I finally was able to get a hold of someone that said they have the rims, I made an appointment. I have an interlock on my car, for which I reiterated many times. I get it, I messed up and got in trouble...shouldn't be their problem right? Well, dont then, promise that you will call and bypass the interlock so that the work can be done and NOT do it. I was issued a four day lock-out on my interlock, had to pay $50 out of my pocket to get it taken off. I thought, ok, Ill find another place to get my car worked on and just won't return to Autonation Ford Littleton. I then got a courtesy call from them about my last experience. I was going to let it go because I understand customer service 'surveys' as things that are generally negative, and I like to avoid the drama. However she insisted that she wants the manager to call me if I had a bad experience. He did, James was his name. James was literally the only good thing that I experienced. Polite, attentive, and assured me that they wanted to fix it. I agreed. He issued me a credit with the company for any further work done to my car. I figured this was a great chance to mend the relationship and that I may have found the dealership that I can trust. But, that was short lived. I scheduled an appointment for an oil change and other things to use the credit and hopefully start over. I wanted to speak to James when I came in to reiterate the interlock situation so that it doesn't happen again. He was unavailable. I was then escorted to the 'director' in order to get the process moving. As mentioned before, I am the one that messed up, I have an interlock. It's a car dealership, one that sells and services cars. This has tp be something they encounter often, right? Well the director proceeded to say, and NOT in a welcoming tone of voice 'interlock is a pain to deal with, and a pain that we shouldn't have to deal with, it slows everything down.' Well no s**t sherlock. If this is the person that their customer service reps are learning and looking up to, then I TOTALLY understand why I have had multiple bad experiences. Thanks for making my 'situation' for which I have taken responsibility for and suffered the consequences with dignity, that much worse. I understand that many people have had great experiences with them, that's why I came to them in the first place. But they SEVERELY dropped the ball and had many chances to make it better. Above and beyond the worst customer experience I have ever experienced. It would be my suggestion to avoid a debacle and choose another service center. In an effort to be fair, James again intervened and worked with me to get the work done. I appreciate his work and commend his patience with the whole ordeal. Unfortunately for me, its not enough to get me back in the door. Rant over.

Went for oil change March 21, 2017 Quick lane was closed, oil change now at dealership service center. Waited 1.5 hr, they said it was done. Started the car and drove from lot, engine hesitated, making rattling noise, oil pressure light on! Shut the car off, waited 20 sec, ign on, oil pressure light on, started engine, oil pressure light off, then After 10 sec running, pressure light on, rattling noise started again. Parked the car, reported to service writer, waited another 30 min, writer says oil level was down 1 quart, said everything should be ok now. Looks to me like service personnel messed up something as simple as an oil change!!

My husband and I have bought over 5 new cars from AutoNation over the years. We keep going back because of the staff. The sales department always finds just what we are looking for. The service department goes above and beyond. I highly recommend AutoNation.

I came in to get the car serviced, I was there on time and the service department jumped right on it. All employees were pleasant and seemed to enjoy their work. very smooth operation...

My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After taking the car for a test drive we went inside to talk about our trade in. While they were assessing our trade in another salesman came over to ask our salesman, Tom, where the car we had just taken for a test drive was. He said that we were looking at the car, however there was another Explorer Sport on the lot that he could show his customer. Tom then went to see what our trade in was valued at. When he came back my husband and I asked for a minute just to confirm the numbers and Tom let us have a minute to ourselves. He came back very quickly and was visibly upset. He said "Someone else just bought it." My husband and I were both shocked. It's not as though we had left the dealership to think it over or had been at the dealership going back and forth with as to whether or not we wanted the car for hours on end. We were there going through the typical buying experience. In the matter of time it took for the DEALERSHIP to assess our trade in, they sold the car to another person. I have never heard of a company doing business this way. Not only is it a terrible way to treat potential customers but their employees as well. Tom spent the time telling us about the car and taking us for a test drive and doing all the paperwork, only to have another salesman take the sale away from him. The manager never even bothered to come and talk to us about what happened, just told Tom when he expressed frustration about the situation, "Well there is a white one they can buy" (yes, but it was $4,000 more than the one we were interested in). The way this was handled was mind blowing and extremely unprofessional.

Worst customer service I have ever encountered. We won't be returning.

My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After taking the car for a test drive we went inside to talk about our trade in. While they were assessing our trade in another salesman came over to ask our salesman, Tom, where the car we had just taken for a test drive was. He said that we were looking at the car, however there was another Explorer Sport on the lot that he could show his customer. Tom then went to see what our trade in was valued at. When he came back my husband and I asked for a minute just to confirm the numbers and Tom let us have a minute to ourselves. He came back very quickly and was visibly upset. He said "Someone else just bought it." My husband and I were both shocked. It's not as though we had left the dealership to think it over or had been at the dealership going back and forth with as to whether or not we wanted the car for hours on end. We were there going through the typical buying experience. In the matter of time it took for the DEALERSHIP to assess our trade in, they sold the car to another person. I have never heard of a company doing business this way. Not only is it a terrible way to treat potential customers but their employees as well. Tom spent the time telling us about the car and taking us for a test drive and doing all the paperwork, only to have another salesman take the sale away from him. The manager never even bothered to come and talk to us about what happened, just told Tom when he expressed frustration about the situation, "Well there is a white one they can buy" (yes, but it was $4,000 more than the one we were interested in). The way this was handled was mind blowing and extremely unprofessional, from a buyers point of view.

My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After taking the car for a test drive we went inside to talk about our trade in. While they were assessing our trade in another salesman came over to ask our salesman, Tom, where the car we had just taken for a test drive was. He said that we were looking at the car, however there was another Explorer Sport on the lot that he could show his customer. Tom then went to see what our trade in was valued at. When he came back my husband and I asked for a minute just to confirm the numbers and Tom let us have a minute to ourselves. He came back very quickly and was visibly upset. He said "Someone else just bought it." My husband and I were both shocked. It's not as though we had left the dealership to think it over or had been at the dealership going back and forth with as to whether or not we wanted the car for hours on end. We were there going through the typical buying experience. In the matter of time it took for the DEALERSHIP to assess our trade in, they sold the car to another person. I have never heard of a company doing business this way. Not only is it a terrible way to treat potential customers but their employees as well. Tom spent the time telling us about the car and taking us for a test drive and doing all the paperwork, only to have another salesman take the sale away from him. The manager never even bothered to come and talk to us about what happened, just told Tom when he expressed frustration about the situation, "Well there is a white one they can buy" (yes, but it was $4,000 more than the one we were interested in). The way this was handled was mind blowing and extremely unprofessional, from a buyers point of view.

My husband and I went to AutoNation Ford to purchase a Ford Explorer Sport that we saw online. We had an amazing salesman, Tom, help us out. After taking the car for a test drive we went inside to talk about our trade in. While they were assessing our trade in another salesman came over to ask our salesman, Tom, where the car we had just taken for a test drive was. He said that we were looking at the car, however there was another Explorer Sport on the lot that he could show his customer. Tom then went to see what our trade in was valued at. When he came back my husband and I asked for a minute just to confirm the numbers and Tom let us have a minute to ourselves. He came back very quickly and was visibly upset. He said "Someone else just bought it." My husband and I were both shocked. It's not as though we had left the dealership to think it over or had been at the dealership going back and forth with as to whether or not we wanted the car for hours on end. We were there going through the typical buying experience. In the matter of time it took for the DEALERSHIP to assess our trade in, they sold the car to another person. I have never heard of a company doing business this way. Not only is it a terrible way to treat potential customers but their employees as well. Tom spent the time telling us about the car and taking us for a test drive and doing all the paperwork, only to have another salesman take the sale away from him. The manager never even bothered to come and talk to us about what happened, just told Tom when he expressed frustration about the situation, "Well there is a white one they can buy" (yes, but it was $4,000 more than the one we were interested in). The way this was handled was mind blowing and extremely unprofessional, from a buyers point of view.

Knowledgeable, patient and no pressure sales and finance team - all took the time to make sure our questions were answered and we received best of service. We love our salesperson, Marcus Merriman, almost as much as we love our new 2017 F-350 Super Duty 4WD!!!

Great inventory and a sales staff who are committed to working with you.

I have bought many I f cars from your dealer for my self , husband and as my kids grown there cars . I was looking for a truck found 1 on your lot called . Sales has me waste my time drive down there it sold then I keep saying I don't want anything else keep wasting my time on old or high miles junk in back keep showing me . Not happy . Will not go back . Then 1 I have bought broke down used truck had to put lots of money in it . Don't think there was a inspection or that would have seen metal shaving in diffs