the sales department was very respectfull and patient with my initial purchase but then it got totaled so they helped me a second time. it was easy and great.

Great people, clean building, great service and buying process. I would definitely recommend this location again. Tiffany is the best!

Kyle Stevens did a great job all the way from helping with a factory order to the final delivery. After the truck was delivered, he spent over an hour with me showing me how to use all the technology that came with my new truck. He was also instrumental in helping me with some aftermarket additions.

Worst customer service I have ever encountered in any form. Had our vehicle for 2 weeks and did absolutely nothing to car.

Scott Ross who sold me my vehicle was down to earth and realistic as well as personable, patient. The man who’s name I didn’t get who Performed sales paperwork, left me feeling I was hustled and pressured into the warranty. He emitted important details like the fact it was only in effect for 40,000 miles. BIG RIPOFF

I scheduled service on my car 2 weeks out....Appointment day came, I dropped off car but they said they were busy and probably wouldn't get to my car that day. I called the following late afternoon and they still had not even looked at my car. I picked it up and took it to another dealership for repairs.

Kyle was extremely helpful and knowledgeable - took extra time helping me set up the Wifi and my hotspot

I have my brakes replaced and rotors replaced on my 2013 Ford 2 months ago and they've been squealing ever since I returned the truck to the dealership they blew the brakes off with the hair and said they were repaired I returned the truck to the dealership again because they were still squealing and they replace the rear pads with AutoNation brand product which was on there initially non Ford products the brakes still squealing therefore I went to another Ford dealership purchased genuine Motorcraft brake pads replace them myself and now they don't squeal I feel it AutoNation is more interested in their bottom line then in customer service beware of this dealership

3.5 hrs for a preSCHEDULED “1 hr” oil change and tire rotation. Employees - both sales and service- are pressured to receive a 5/5 rating. Literally walked us to the car begging for a good rating. Apologizing for long wait. Won’t go back.

Auto Nation is a joke I bought 2 vehicles from them at first was very pleased until one of the used vehicles I bought needed service. Both times of me taking my vehicle to the Auto Nation Ford for warranty work were beyond a nightmare and always had me end up just having to do the main repairs myself.

My Escape battery died and they got me in same day, right away. Very courteous and helpful.

The sales associate made the buying process easy. I felt comfortable, and well cared for thank you

I had a really positive experience buying my car from AutoNation. Negotiating was painless and I think I got a good deal. Taking care of the paperwork was as fast as possible. Everyone was friendly and accommodating.

The only draw back I had was the group preparing my vehicle for delivery did a poor job. The chip on the drivers door wasn't fixed, front license bracket wasn't installed. The windows had glue on them from stickers and with the construction at the site dirt was left btn. the hood and fender and several other places

My experience was very good all those who helped me were great

AutoNation?s financier force feed me a ? Service Plan? that was a very bad deal. The information they provide is minimal but you are told you ?need? this coverage. The cost was preloaded in the financiers computer and I was told that due to my low loan amount that I needed to add the cost of this to my loan. I was ramrodded I to saying yes. We I returned home I researched these ?Service Plans? and discovered that they are a way for dealers to make money. I immediately told my sales man to have this plan canceled, I am STILL battling to get it removed. Night mare!

Kevin, Dan and James at Autonation Ford provided me the quickest, friendliest and overall best buying experience I’ve had in the over 10 vehicles purchases I’ve made. They are 600 miles from my home, but will be on the short list of dealers we will use for our next vehicle purchase.

What started out as a good experience purchasing our 2018 expedition, has completely been RUINED by their lack of customer service once they get your money apparently. We bought the car back in April and were told we would get taken care of right away to get everything that was promised, taken care of. Well it’s August and it still hasn’t happened. We’ve called over a dozen times since April, left unreturned voicemails to different consultants and a manager. I physically went in to See what the issue was, manager didn’t seem to Care much, just has another employee print off what’s owed and tell me they would have someone call me to get it taken care of.... still NOTHING. It’s a SHAME that after we gave them our business and spent that kind of Money, it seems as though they got all they wanted from us.

We had purchased a 2014 Ford F-150 after purchasing the truck at there AutoNation sale at the Pepsi center from there Subaru store we had numerous issues with vehicle when we brought the truck to Ford Littleton Daniel the sales manager reached out to us explaining the truck had way to many repairs to justify keeping it allowing us the option to return the vehicle even though we were after our return policy after explaining we really liked the truck they proceeded forward with repairs even though it was going to cost close to $5000 dollars at there expense the truck came from there Subaru store Ford Littleton stepped up for us thank you Daniel Sales Manager, Matt in Service and everyone at Ford Littleton.

I have been working with Kevin Laurie for 9 years. He is always so kind and helpful, so it was no surprise that he went above and beyond for my latest leased vehicle. It’s always a pleasure working with him and the entire Autonation Ford team. 😊

Friendly people assisting you. Very courteous and fast! Definitely recommend!

Brought my car in to have the airbag replaced as required by a recall notice. When it was returned to me, the radio didn't work properly, so I brought the car back. Another day, another round of car shuttle, and the radio still does not work properly. I'm guessing they may be reluctant to fix the problem because they had told me that the entire dash needed to be removed to replace the airbag, and I'm guessing the entire dash may need to be removed to fix the radio. This may be a shortcoming of Ford design, but it shouldn't be my problem.

I made an appointment for Tuesday morning a week prior for what I believe is a worn motor mount (knocking over bumps and on startup shimmy) and dropped the truck off on Monday evening to make sure it was there first thing in the morning. After the truck had been there for 9.5 hours on Tuesday with no call back, I called to check on it and was told they hadn’t looked at it yet but were pretty sure it was the Cam Phase Sensors. How you determine this without any diagnosis, I have no idea, but I did have that issue on a previous truck and it caused issues with how the engine ran and did not cause the truck to knock/rattle over bumps. I informed the service advisor of this and also my frustration that the truck hadn’t been looked at even though I made an appointment. He assured me that it would be diagnosed by noon the next day. Noon on Wednesday came and went with no call so I called to check on it shortly before 2. I was informed that my service advisor was busy and that I would have to leave a message and he would call back. So, I left a message and waited. 4.5 hours went by with no call back and they were getting close to closing so I drove my wife’s car to check in person. The girl at the counter tried to call my SA twice and he didn’t pick up so she informed me that it was likely the Cam Phase Sensors (seriously?!? Again?!?). I mentioned to here that I already clarified the issue with my SA and voiced my frustration with the lack of communication and that he promised the diagnosis by noon to which she responded “I don’t know why he would have said that, the mechanic it is assigned to is backed up>” So I inquired with her how long it would be to LOOK AT THE TRUCK and she responded with 1 to 1 ½ weeks? This for what is likely a fairly simple warranty repair. I can’t afford to be out of a vehicle for a week or more without anyone looking at so asked for my vehicle back and don’t plan on going back. Not one person was apologetic about the situation.

Sam Frakes very good salesman...no high pressure greatly appreciated. Very knowledgable and answered all questions.

Dropped car off for 2 recalls. Had appt at 7:30 am. Told it would be done at 3:00. Waited for courtesy shuttle for ride home for 1.5 hours. It never showed up. Took an Uber home. I never got a call so at 3:00 I called and had to leave a message. At 4:00 I was told my car hadn’t even been looked at and they would do it tomorrow. I asked for a loaner vehicle and they told me they didn’t have any cars ( let that sink in). I need a car to get to work so employee offered to drive me to Enterprise. I bought my car here and the service has been so bad that I will never buy another Ford.

I had a great experience and the salesmen aren?t pushy like other places. I was able to get multiple pricing sheets to find exactly what I wanted. They gave me a fair deal for my trade in and I?m loving my new ranger.

I found it extremely difficult to communicate with the service adviser Micheal Dahlke. I had emailed and called him several times with no response of any kind. Called the Service Mgr thinking this would be corrected and it was not. Svc Mgr made me feel like I was bothering him when I had to call him. Autonation is to big a company to care about its customer. I had to travel from Longmont, CO all the way to the dealership to talk to the advisor because he would not respond.

Dan McNamee was very helpful in facilitating the trade-in of my Ford Escape lease, which had maxed out its miles a year early, in exchange for a demo Ford Focus that was available at a reasonable price. He worked with me on payments to get the monthly number down to a comparable amount to what I had been paying on the Escape. Kelly was also helpful in setting up the transaction and asking the right questions. However, I was very disappointed in the finance department - which explains the ding in rating down to 3-stars, for two reasons. Justin Allen gave me his word that a check I had written for a down payment would NOT hit my account until the following day - only to have it withdrawn that very day, resulting in an overdraft fee. This is after we had explicitly discussed the matter in great detail. He also tried to upsell me on a bunch of other "protections" that would have raised my monthly payments by more than 35%. I didn't appreciate that one bit, and it felt like Jerry Lundegaard trying to peddle 'clear coat' in Fargo. I would stop short of a rubber stamp recommendation for this dealership as a result. Go in with eyes wide open and stand your ground. I don't like doing business with places (especially car dealerships) that try to squeeze every last nickel and dime out of you as a consumer.

Best deal ever , Thank you Auto Nation by far the best experince ever

Madison was very prompt and professional. the other people that helped me did a good job too. no complaints here.

On July 11 I dropped vehicle off for service. Have not heard from anyone or the svc advisor. Have called him and also emailed him with no response from him..

They never, ever contact you about your vehicle. Only go back for the pre paid maintenance.

The whole process of buying couldn't have been better. I was treated with respect and everyone was courteous and helpful. This is the fourth car purchased from this dealership.

Went in for an oil change. Used my oil change package. Oil was not changed, as I had taken before and after pictures of my dipstick. (They did the same thing previously, not changing oil $125 for a diesel) After using another brochure, the oil was changed. Service Manager said he personally looked at the oil change being done, so either he is a liar or inept.

Matt did an excellent job providing customer service. I know where I?m buying my future Mustang

Joel was very courteous, told me it could be 1.5 hours, I did not have an appt., did a price match with my regular service company. Was even less than 1.5 hours. No Upsell, a plus to me, pulled my car up to the service door for me to get in, will be back in December for my next service.

9 thumbs up, Parker helped me sell my Jeep to Autonation Ford dealer before leaving for Hawaii

Took 2018 f350 in for oil change and whatever else was needed. They rotated my tires from front to back. Didn?t change air pressure. Tire light came on due to rear tires were now the wrong pressure. I would think a ford dealer would know that pressure in rear is programmed higher than front. Also left with an empty def tank. They should have topped it off and charged me or at least given me the option. So once I paid them for the work I had to finish and fix it myself.

brought my truck in for a 15000 mile service guy deceive me by telling me my window wipers were also bad off on the truck is only two years old and I barely use them. kept wanting to add High expensive services that were not needed. I told him I would wait for the vehicle which was only supposed to take an hour he comes to the waiting room after an hour to tell me they just brought the truck back. This was very upsetting as I would have got a ride home if I knew I was going to be waiting two and a half hours. I asked for the use blades to be given back to me they were not I still not sure if they actually put on new blades but they charge me for them. I also had many free oil changes for my initial purchase of the vehicle from the other Ford location in Denver and they refused to acknowledge these since it wasn't bought at Littleton Ford

I brought in my car to get an oil change and fix a recall. They said it would take 6 hours, it took 3 days. I had to buy Uber?s because I didn?t have my car when I was supposed to. They called and didn?t explicitly say they forgot about my car but the way he was speaking made it sound like they totally forgot about it and that?s why it sat there for so long.

Everyone was so kind and helpful, they made our experience easy and comfortable. I sold them my Ford Expedition with no hassle, no stress, and no issues.

Facilities are poorly designed and not conducive for dropping a vehicle off. Nate was great and very responsive however he was filling in for the associate we were supposed to meet who was not even around at our scheduled appointment time. The service took 3 business days.

Great experience with AutoNation! Sam and Justin got me in and out in a fast manner. I didn’t feel like it was the “typical” dealership. No one was pushy or made me feel like they were trying to hustle me. I told them what I needed and wanted so they made it happen with no questions asked. Highly recommend them.

I was able to get my truck in quickly and the service reps were very attentive. They kept me posted on the status of my repairs and worked out a loaner when we had to wait for parts. It was a positive experience.

Buying the car was a pleasure. The salesperson was knowledgable and friendly. They worked with me on the registration and financing.

F-350 Super Duty had a reductant heater in the DEF tank go bad. Ford covered all parts and labor. Service department was thorough and efficient. Will use them again.

Auto Nation Ford in Littleton resolved my airbag issue in a fast and friendly manner. And I was able to get back to work in a 2 hour window. Thanks again Auto Nation for your professional and courteous service.

Abraham was wonderful. It was a great car buying experience. Buying a car is always stressful and he made it easy and he was very flexible with us. I highly recommend this location. As a suggestion having a restaurant or real food in a dealership would be a smart business move and back massages. 😬

Not good. Salesman, (N. Price) made promises he couldn't keep. (Lack of knowledge, tell me whatever he thought was necessary to get me out the door with the new vehicle. He quoted an unrealistically low price to remove 5th wheel hitch from trade-in to new vehicle) . Also, when asked about "break-in" period for vehicle he stated none was necessary. I told him I wanted to tow my travel trailer to Nebraska as soon as I could get the 5th wheel hitch installed. Ford's tech manual says 1000 miles of "break in" was necessary for my F-250 before towing anything heavy. Would I have damaged the vehicle by towing without the break-in period? Luckily I discovered the error before damaging the truck.) Service department instead of telling me the info was incorrect lied and misrepresented their position, instead doing their best to send me out the door to an outside hitch vendor because they were too embarrassed and insufficiently skilled in communication to deal with the incorrect information. Additionally, they held the 5th wheel hitch on the trade-in for two days which essentially left me no time to get the hitch installed elsewhere. This caused me to cancel a trip I had planned. (which was probably a good thing since I might have damaged the truck) I hope I like the Ford truck (My third one) eventually because the buying experience was not a happy one. It left me feeling "dirty" as well as angry. Every time I see an Auto Nation commercial on TV I curse uncontrollably.

I had a great experience working with Kyle Stevens. No pressure, knowledgeable, and he put forth the effort to help me find the vehicle I needed at a fair price.

Great experience buying a car from AutoNation. Huge selection of vehicles and knowledgeable, low pressure sales staff.

I absolutely love this place, both Shannon and Betty work so awesome so amazing, they did exactly what I needed also went above and beyond what I needed done. Also they were so friendly and amazing, I thank you both so very much I love my car and it's all to you guys thank you.

Our experience buying our vehicle was flawless. The team worked with us finding the best options and made sure that we were happy through the whole process. Shannon was amazing and we couldn?t have asked for a better experience.

Great experience again with AutoNation Ford Service Department-James Heyer, Michael Vergara and Joel Strizich took very good care of me. This was not my first time leaving my 2018 F-150 off for service and most certainly not the last.. This group is very consistent on customer service and communication throughout the entire process.

Received great service from AutoNation when I bought my 2018 Ford Ecosport on 17 May 2019.

su amabilidad y muy buen servicio!!

AutoNation handled my two recalls professionally and on time.

Marcus Pitman was helpful and considerate without being pushy. He and the service department worked well together to complete details on my pre-owned Explorer which I had requested. The experience was actually enjoyable and I love my car!

No hassle online application. Got it approved and went in to pick up the vehicle. Voila!

I had to take my Ford ranger in for a air bag recall. The sales person/manager was extremely helpful.

Took my Fusion in for the airbag recall. Service agent very friendly and helpful. They got it done much sooner than the time estimate. I was very satisfied with the whole process.

The customer service in the auto repair shop is very good and I feel the person I dealt with was very timely in getting back to me about what repairs were required for my vehicle.

We had our oil changed and the customer service we received from Melissa was excellent! She even ran out in the rain to get our Escape for us so we would not have to get wet. We also like the service waiting area, much nicer than the other Ford dealership we used to go to.

Very helpful staff. Very friendly atmosphere great price with deal that I received

I have been a loyal Ford owner for 20 years plus. Purchased a new car from this dealership 4 months ago and purchased additional warranty. Car has been in shop for over a week with almost no communication. Service people are rude and I’ve never been treated so badly in all of my Ford experiences. Now I am told they are “too busy” to take my calls. No diagnosis has been made or any attempt to fix my car from what I have seen. No attempt to rectify situation has been made. No alternate transportation has been provided on a brand new car. Ford has just lost a customer with my family.

First time I can actually say I have had an amazing experience in buying a new truck from a dealership. From initial contact to driving off the lot the entire process was effortless. 10 Star rating for Dan McNamee, Internet Sales Manager, who was nothing but professional and helpful thru the whole process. I drove past 7 or more Ford dealerships to purchase my truck as much for the amazing process as the more than fair price. If you are looking to purchase a new pickup you obviously have dozens of choices along the front range, I strongly recommend starting your search with Dan.

Very satisfied, was able to get in and out for my recall repair. They even had a shuttle to take me home and bring me back to the dealership while working on my repair!

did a quick oil change on my Jeep. I was done and out in about 1h15 min. really good.

Took me around 5 minutes just to get connected to parts. Kept getting transferred in a circle. Service person wasn't familiar with pricing for my particular need - replacement of a taillight assembly. Parts guy wasn't up to date on shipping for the part I needed; said it would be in on Wednesday morning and I went in and then he said it was overnighted only if it was an emergency. So I had to wait until after 3pm to get it. Tied up my day. So, training and an updated phone system would help.

The Best Experience Ever Jessica Gerber Did A Really Good Job With Everything She Was Very Helpful In All Ways Thank You Jessica !! And There Finance Department Was Awesome Bobby Did A Awesome Job As Well Thank You Ford AutoNation For The Best Experience Ever You All Get A 200000000 Plus Thumbs Up

They were friendly and helpful. They found me lots of different options and really worked with me to help me find exactly what I was looking for. I love my truck.

I couldn't tell you I ever had a good experience with a car lot, let alone a sales person. I had met my sales person Doug about 2 months before I went to dealership, he seemed real to me then, an at the dealership only proved it, he seriously took his time to put his self in my shoes an come up with a vehicle that fit my needs, my budget, an kept in mind how important it was that dependability was a must. Thank you Doug. An your CO team couldn't have been any better. Greg Garrison

They were incredibly friendly. Took the time with me I needed and got me my new car. Very simple!

My vehicle was repaired perfectly by AutoNation Collision Center. I worked directly with Torin Medina. Torin was very professional and personable. Torin kept me filled in on teh status of my vehicle. The level of customer service that Torin provided is unfortunately very hard to come by any more. Torin is a true professional.

My experience was great. Jack went above and beyond in dealing with my service issues and they even got my work done ahead of what was promised.

Had to jam the services together that I paid for at the time I purchased the vehicle. Paid for 10 have 2 left and they expire May 1. Got hustled by auto nation.

I couldn’t be any happier with my experience. The staff is knowledgeable and kind. You can tell they care about their customers.

Disrespectful. Horrible workmanship. Itook my Focus ST in to get a recall notice checked and fixed. They kept my car for a day and a half. As soon as my car pulled up I noticed my front plate had been somehow damaged and was literally hanging half off. As I drove it home I noticed there was an intense and loud screeching sound as I rolled the passenger side window down!! And on top of that, now there is an ongoing ‘squealing’ sound coming from the a/c unit which gets much louder as you turn the fan up. I thought it was so weird these issues came up all of a sudden because all Ford did was fix 1 of 2 of the recalls which was repairing a latch on the hatch. I called Autonation Ford, spoke to a couple people, including one of the heads in service department which I believe was Mike, who was extremely rude and disrespectful. Mike didn’t even allow me to finish speaking before cutting me off multiple times as I was trying to explain my concerns. Instead of offering to take a look at my car again for the damages they caused, he told me none of those issues correlate with what they looked at. Which I agree, they don’t, BUT THAT IS THE ISSUE. And I understand people calling and trying to get repairs on issues they already had on their cars which is why they must have to be cautious about that. But when I was asked if my vehicle had any other damages or things that needed repaired at Autonation Ford I told them no because that was the case. And once I picked it up they didn’t notify me of any other repairs that needed to be done after they looked at it. I also called them to notify them of these new issues just a couple days after I noticed everything. It’s just a shame that they’re not willing to stand by their work along with their mistakes and take care of their customers the best way.

I took my Focus ST in to get a recall notice checked and fixed. They kept my car for a day and a half. As soon as my car pulled up I noticed my front plate had been somehow damaged and was literally hanging half off. As I drove it home I noticed there was an intense and loud screeching sound as I rolled the passenger side window down!! And on top of that, now there is an ongoing ‘squealing’ sound coming from the a/c unit which gets much louder as you turn the fan up. I thought it was so weird these issues came up all of a sudden because all Ford did was fix 1 of 2 of the recalls which was repairing a latch on the hatch. I called Autonation Ford, spoke to a couple people, including one of the bosses in the service department I believe was Mike, who was extremely rude and disrespectful. Mike didn’t even allow me to finish speaking before cutting me off multiple times as I was trying to explain my concerns. Instead of offering to take a look at my car again for the damages they caused, he told me none of those issues correlate with what they looked at. Which I agree, they don’t, BUT THAT IS THE ISSUE. And I understand people calling and trying to get repairs on issues they already had on their cars which is why they must have to be cautious about that. But when I was asked if my vehicle had any other damages or things that needed repaired at Autonation Ford I told them no because that was the case. And once I picked it up they didn’t notify me of any other repairs that needed to be done after they looked at it. I also called them to notify them of these new issues just a couple days after I noticed everything. It’s just a shame that they’re not willing to stand by their work along with their mistakes and take care of their customers the best way.

They took care of my service recall faster than I was quoted for time when I arrived

bad experience. My truck got damaged at your facility

I had the best buying experience ever!My salesman,Mike, took care of an after purchase issue with no hassle,only helpfulness.I would recommend them and wouldn't hesitate to use them in the future.

I worked with Robert Williams on an F350 dually, great no BS experience

Good service as usual. Very satisfied with the repairs that I requested. Vehicle done on time, etc.

The person in service Dept asked how soon could I bring my car in, it very surprisingly was the very next day ?. They got me in at 8:00 am and was done by 4:00 pm. No replacement to the fuel sensor but they did replace the door latch. Everyone was friendly and professional including the shuttle driver.... very, very positive experience. 5 stars *****

Your service department needs to shorten wait tmes. I was told an hour for oil change and tire rotation and waited 2 hours. I finally asked when my vehicle would be ready and waited another 20 minutes. This is not the first time I have had to wait longer than promised.

I have had some negative experiences bringing my car here. I have felt I have been misinformed/neglected when it comes to previous services. although I just took my car in for routine maintenance earlier this week and was very satisfied with my visit.( minus the estimated cost for my front brakes) Danny was my service provider this time around. they reattached my license plate, front bumper for free! along with resetting my oil light! (which on a previous visit I was told they could not do) highly satisfied with my last visit good job team!!

Customer service was great. Janes, Service Manager was very friendly and helpful. Took his time out of his busy schedule to resolve a small issue

I have taken new FordFocus at Autonation. I have received extreme and Swift support from Kyle Stevens at Autonation. He gave me right information at right time to take a right decission. Simply superb Autonation.

I had been searching for this make and model for a long time so I went into the dealership knowing I would buy unless it was an awful experience. While it wasn?t awful, it wasn?t great either. My sales guy knew nothing about the car he was selling. He promised the car would be detailed, it wasn?t. Lots of scratches. He promised to show me the maintence report, he didn?t. Nice guy and was able to help me out on my trade in. If I wasn?t dead set on this car, I would have walked out the door.

They dont care about their customers! They are self centered and non customer friendly!!

Took my truck in for back seat latch to be fixed, took 3 days to get answer if warranty would cover and did not get a rental till then, also would sit on phone average 10 mins waiting to talk to someone in service every time I called. They had my truck for 7 days for a seat latch. terrible service.

They were courteous and let me know what they did for my Fusion, I love this car, bought in 2012.

We dropped our Jeep off because of a part recall. The staff there are so friendly and nice! They gave us a ride home, then finished the job in record time! After we picked up our Jeep we were surprised to see they'd vacuumed, cleaned the windows inside and out - and dusted the dash. Really GREAT service - completely unexpected level of meticulous attention to detail! We were so very impressed!

I was told I would have a rental on the day of my appointment I drove for a hour and a half in the bad weather and got down there for them to tell me they didn’t have a rental. I tried to talk to the guy about trying to help me and all he would say is well we don’t have one. So I had to change my appointment to another time all the way in March. Very unsatisfied by the help they gave me.

Expectations. The service, which was a recall for airbag defects, was promised to take less than one day, and instead took two. When asked why the service was taking twice as long as promised, I got conflicting stories. And I had to call the dealership to confirm the service was complete instead of the service lead calling me. The positive? They provided a free shuttle service, and the driver was very friendly. Ford: it was your defect that left me without a car for two days, I recommend you provide a simple car wash before your return the vehicle, like other brands do.

Do not go to this dealership. I dropped my truck off on a Monday afternoon with an appointment to have a recall taken care of and a minor warranty item looked at. By the end of business the following day the vehicle hadn't even been looked at. When I questioned the service rep I was told it can take 1-3 days before a tech can look at the truck. Nobody mentioned this at the time the appt. was made nor when I dropped the vehicle off. At the end of day I picked up the truck and made an appt. with another Ford dealer. I've purchased 4 vehicles from this dealership over the years and been there several times for service prior. It's obvious from my experience as well as other reviews I've seen that my experience this time was not unique. I will not be spending any more of my money with Auto Nation.

Very pleased with dealer. Took too long to complete the process, but Scott Ross was very helpful and made the process enjoyable.

Dropped my car off Wednesday evening around 7 pm, used the key drop box as instructed. Appt was 7:15 am Thursday. Someone called Thursday afternoon saying they were not able to look at the car yet could l leave it for them to look at Friday. I agreed. Friday I never heard back from them even though I left a message on the service technician phone. I finally called main line only to find out no one looked at my car yet. The service technician was out sick. However no one apparently is assigned to check voice mail of technician s who are out ill. My complaint is someone should be designated to follow up with customers when these situations occur.

I had my Ford Explorer serviced at the Auto Nation Littleton Branch. I worked with Jack to whom is very helpful and professional. It was my first experience with the service center and a delightful one.

Was impressed the minute I walked into showroom of facility. Friendly and efficient!

All the Fine People working at the dealership were Very helpful, and eager to help out. Highly recommend them, and will shop there in the future.

Matt the diesel asm always takes care of the work that is done on my truck.He explain the repairs and gets them handle .

I had a very bad experience at this location when I took my vehicle in to have it looked at. The main reason I took the car in was that the turn signal was not working. The car was also touchy to start so I asked them to look at that as well. I dropped the car on a Monday and told them I would need it back by Friday or Saturday at the latest. On Friday, the service rep called and left me a message and I tried numerous times to return her call. I finally got a hold of her 5 minutes before closing and she explained some parts needed to be ordered in order to fix the car. Needless to say, I told her I needed my car back, and I would pick it up Saturday morning without the repairs. When I showed up Saturday morning, I learned (after sitting there for over an hour) that my car was no longer running. No one mentioned this to me in the course of the week. In the process of looking at the car, they had completely destroyed the starter. I was forced to leave my car here while they “fixed” it - but they were unable to fix the turn signal. So after my car being in the shop for 9 days, the reason I had taken the car to AutoNation in the first place was not fixed and I now had a bill from AutoNation to fix the starter. I am not saying the car was healthy when I took it in, but we had never had problems getting it started - it was just a little touchy. I will never, ever take a car to AutoNation again!

Went in for a simple oil change, but the service was amazing and the staff is incredibly friendly!

Took truck in for repair. Was told about $350 and it would take a week. Not a problem I thought. However after a week passed, the part came in and then the price shot up to $1100 as they found more wrong with it. By this time I couldn't realistically take the truck anywhere else to have it worked on. Tough bill to swallow.

Made an appointment to have F-150 serviced. Dropped off vehicle early morning and caught shuttle to work. Received phone call late afternoon asking if they could keep vehicle a 2nd day as work wasn't finished. When pressed for what work had been done I was informed that NONE of the work had been started or completed. Had to bring truck back 2nd day for same service call. Then found out from AN employee that often times the service reps we deal with when dropping off the vehicles don't communicate or pass on vehicles to the garage to be worked on, hence service technicians just stand around in the garage with nothing to do while vehicles pile up outside not being worked on. This next service call may be my last one at AutoNation should this continue to be the case.

Everything went smooth, they made sure truck was clean and safe

Excellent. This was the second purchase of a new vehicle from AutoNation in the past two years. Both exceeded my expectation.

I would not recommend AutoNation Ford Littleton. I purchased my car through them in March 2018. Found it to be a very easy experience, which I appreciated. I purchased the tire and rim protection package because my car is an electric hybrid and I was told that the type of tires needed for my type of car are expensive. In May, I experienced tire issue. The tire hit something, was slashed and unable to be repaired. AutoNation towed my car back to its Littleton Ford location. I went to pick it up the next morning. Everything was repaired and the car was ready to go! All I had to do was sign and be on my way! No charges because of the tire protection package! Right on! Fast forward to December 2018. A slow leak in another tire, so I made an appointment for it to be repaired. I arrived at my appointment. I waited two hours to be told that my tire could not be repaired. No worries, I thought because I have the protection package. Nope. Not enough damage to the tire to be covered by the package. But too much damage to be repaired. I would pay for the new tire out of pocket! What???? That is insane. So I told the guy, Jack, that no big deal, I would just drive it until the tire became damaged enough to finally be replaced and covered with my protection package. No can do replies Jack. The finance department would deny it because the claim has already been submitted and been denied. I have never felt to taken advantage of by a company. I went ahead and paid upfront for the protection package only to have it denied when I needed it. What a joke! I will say, Jack, the service manager was very professional and understanding of my frustration. He offered to take 10% off the purchase of my tire. Total bill 219.00. Boo on you, AutoNation. Boo on you.

I took my new Fusion in for the scheduled oil change & tire rotation. The team got me in at my scheduled time, and completed the work in the time estimated. The team was friendly and professional.

I have had my Edge for 1 year, Up until this last service visit, the service at this dealership has been extremely poor. On my first oil change, the oil plug was not tightened. I had been waiting for the service department to contact me about the replacement of the weather strip on my doors. Previously, I had taken my car in on two other occasions to get this done, each time I ended up being asked to come back. On the last visit, I was assured by Schiller, a Supervisor or Manager in the Service Department, that the part would be ordered and I would be contacted when it was received. I never received a call. On this visit I worked with Jack, who took care of all the outstanding issues with my car. Jack ordered the part and called me the next morning to confirm that FedEx had delivered it and that service department could install the weather strip and do the oil change. Previously, I had contacted the dealership's Customer Service Department about the problems with the Service Department, but received no response, which is why I would not recommend this dealership to anyone looking to purchase a vehicle. I am hopeful that the Service Department will continue to improve.

I took my 2014 Ford F150 Eco Boost into AutoNation Littleton to have the PCM strategy configuration updated. The service took two days due to a computer problem they were having connecting to Ford’s system. When I dropped off my truck, I asked that they please call my cell phone when the truck was ready for pickup. On the second day, I waited and waited for the call that never came, frustrated, I called the dealership to enquire about truck and was told it has been ready for some time. Expressing my frustration for not being called sooner, I was handed over to my service advisor Danny Shoup. Instead of apologizing, Danny argued with me, stating he left me a message, but could not tell me which number it was, where I come from that response is a good indication that the person is lying. Some folks reading this review might think I’m being petty or I’m overreacting to something minor, but my 20 plus years in dealing directly with the buying public tells me it takes a person experiencing 10 positive experiences to overcome 1 negative experience. Doing the math, a company such as AutoNation could lose a lot of business in the course of a year. Additionally, Danny Shoup owes me the PCM update code done to my truck, as I asked him to provide me, I’m still waiting. My hope here is that the AutoNation Service Manager will read this and coach Danny Shoup on how to treat customer’s that not only buy their trucks from AutoNation Littleton but get them serviced their as well. Note that Firestone, Breaks Plus, and Christian Brothers are all places I could go to get my truck serviced in Highlands Ranch instead of AutoNation Littleton. ATTENTION: Danny Shoup, I’m still waiting for that PCM code I asked, you to provide and you said you would send to me. Patrick Jones HR, Colorado

Made and appointment for Thursday, car was not touched until the following Monday. I had to initiate all contacts to find out what was going on. If I could give less than one start for Service I would.

3 hours for a simple oil change. No communication. No air in tires as I asked and you could look at them and see they needed air. They did check tread and said I would need tires very soon!! I will not be going back there.

Dave in the parts department and Doug in sale showed today that they will always take care of you. Thanks again gentlemen and you to mr Milwaukee 👍👏🏻👏🏻👏🏻

Courteous and competent personnel.

Painless experience. Would do it again. Thanks to all involved especially Bob Williams.

Exceptional and positive experience with well informed staff. I would send anyone to this dealership and know that they would be treated well. I bought a new Ford 150 Lariat. Everyone from the General Manager, to my Sales Agent and my Finance Manager was so professional, low keyed and bent over backwards to make this a great experience. Buying a car was actually fun and created a great memory. They will be friends for a long time.

Update** for service department dont charge someone for a donation without asking first. Also do not be defensive and argue more when the customer calls you out on it. To be continued... when we get the vehicle back. Service department needs to price check on items to give correct price when they talk to customers before work is done. Have them carry the price list for month.Told price on new tires before getting work done and then picking vehicle up told a much higher price for the new tires then before. A 21 point inspection was rushed because the next day noticed radiator fluid was really low that was missed. Hire more mechanics when it takes a week to get to vehicle.Other disappointments in the past.

By far the worst service department I have ever seen. I have had over 20 cars in the past 35 years, and I have never experience a team who is so bad at follow up, communication and diagnosing problems. My first experience started when I took my Raptor in and asked for a synthetic oil change and a 30k mile service. No loaner, so I had to uber. Ok. I then had to call and find out car was done. When I got there, they did a regular oil change and no 30k mile service. I mildly complained to Peter Oliver, and he had me back for discounted work. Included was a transmission service. After this service, my transmission was shifting poorly, along with some other 4wd issues. Peter asked me to bring it back. Said it would be 4-5 days to diagnose and 2-3 weeks to fix if major. After waiting 6 days, I called (because they never call) and was told it was a simple electronic fix. This "specialist" Danny said he did not know anything about my other issues. Really? You have my car 6 days. No loaner. You fix the one issue immediately, let it sit, do not call, and do not even fix the other issues. He said he would call me right back regarding other issues. That was 2 days ago. I reached out to the GM Nathan Peterson at 3pm yesterday. Finally got through and nobody seems to know status of my car. Told them I’m coming to get it to take it to another dealer. He passed me off to yet somebody else named James. I went in and got my car today. James was dismayed that the work had been done 6 days ago and the car has been siting. And they still didn’t fix the 4wd issue. It was ignored. So ridiculous. You would think somebody would take my concerns seriously, figure out the status and make it right. Nope. They just take calls, ignore them and then point fingers at each other. Today Peter blamed Danny, James blamed Peter and GM Nathan wasn’t around. AVOID THIS SERVICE DEPARTMENT! I TOTALLY REGRET GOING HERE VERSUS GROOVE. I WENT FOR THE CLOSEST PLACE EVEN THOUGH I HEARD GROOVE WAS BETTER.

Customer service poor. Took extremely ling to get appointment person that greeted me at service was not friendly, took too long for anyone to acknowledge I was there, even though no other customers around. She was not friendly or very professional.

Kevin was very professional. I enjoyed working with him.I did not buy yet, although I am still interested. I appreciate his working with us in test drive and providing all the information. Thank you, Raley

The store director is extremely rude. He has a issue with people with disabilities. Yelling get the hell out of my store and don't come back. Told my boyfriend you don't look Handicap and move your truck out of the Handicap parking space.

They posted a vehicle on cars.com and their website for $85,579 for a couple days. Once buyers are on their way ( from over 2 hours away) price of vehicle suddenly increases to $99,595. Ask to speak with manager. A low level manager couldn’t care less. Said sorry about the mistake and referred us to their legal department. Price was then corrected online to 99,595 within an hour. However once dealership figures out buyers are no longer interested the advertised price is again decreased back to $85,579. Very shady!!! Buyers beware!!

AutoNation was not my first choice but Dan McNamee was incredible. I would highly recommend working with him.

I had a great experience with my service manager Matt. He was always communicaring with me with my vehicle. Even though we dealt with a 3rd party provider he handled it in a professional manner. Kiddos to Matt!

Friendly experience and never pushes me away if I don't make a appointment. Recommended what my car needs by the book no scarce technics. Also fixes my car in reasonable circumstances never wait to long.

Excellent customer service. Was greeted as soon as I drove up. Vehicle was serviced in specified amount of time. Would highly recommend Autonation

Ordered a new Ford Transit. Rick was great and very accomodating and patient with us. Love our new red van too.

Matt, the salesman, was great. Zach, who I had the with, didn’t show for our appointment. Granddaughter is on cloud 9 with her new car. Have bought many cars from courtesy. Sales always good, need to work on service.

Better customer service in the Service department; they need to hire more people...never get a call back, phones ring off the hook, and repairs take forever!

Fast and friendly service

Matthew took great care of the vehicle and expedited the process! Thank you!!

John was very helpful when buying our new car. He was not pushy, listened to what we were looking for and worked a good deal for us. This is our third car bought from them because they really work for you as the customer.

My Assistant Service Manager was exceptional. he communicated very well on what was happening and followed up on a regular basis to keep me updated. Everything was completed as requested in the timing he had told me. Very pleased with the whole experience!

The worst customer service and Auto Service Dept. that I have ever encountered! I made an Apt. and dropped off my truck and they had my truck for over a day (24 hours) and they failed to work on or repair any of the three scheduled repair/service issues as promised! They didn’t even get to the oil change (that takes 20 min) in over 24 hours! I had to call them twice after they also failed to call me (as they also promised to do to update me at 2:00 PM. Had my truck for over 24 hours and did absolutely NOTHING to it while I was without a vehicle for the 24 hours, prompting me to even CANCEL my truck warranty I purchased from AutoNation after I had to drive back down there to pick the truck up. They didn’t seem to care they lost my business either after purchasing two trucks within 12 months from them. I don’t recommend at all and I will take my business elsewhere.

Shopping for a specialized work truck, they had it, worked with me on travel costs, had paperwork almost completed when I arrived, comfortable facilities. No less than 3 employees came up to me and shook my hand and said "thank you". Excellent experience, a definite recommendation.

I have had my vehicle in an out of AutoNation Ford for the last 3 months. My vehicle continues to break down. They have now had it for over a week and a half and have not called to give me any update on my car once. They refused to give me a rental car until the third break down. Every time I call them to get an update I’m on hold for half an hour. The customer service representatives will hardly give you any eye contact. Stay away if you want to keep your sanity.

We were unable to come to an agreement so we left. One of the "Managers" followed us to the car to see if he could help us come to an agreement. We agreed. It turns out he unable to help so he started insulting us, berating us, and told us he couldn't believe we'd miss this opportunity over $150. We wouldn't have had anything bad to say if the manager had acted professionally but he ruined the entire experience and, because of him, I will share my story with everyone I know.

AutoNation Littleton's Gil and Abraham were our sales guys -- what a great combination team! We had to wait until our new Ford Fusion Energi was in stock to make our decision. When it arrived, they called us and welcomed us to come see it. Gil & Abraham were low pressure which made for the absolute best car sale we've ever had. This is very rare and unique indeed within the Denver sales community. Instead of pressure, they provided us with information, vehicle options, sales quotes, options on financing, etc and staff treated us very professionally, which helped us make an informed decision. Thanks to Gil and Abraham!! We will definitely recommend to others and would shop here again.

My husband and I had an amazing experience yesterday. Aaron Nelson was our salesman! He was patient, knowledgeable and never pushy. He even stayed way past closing to make sure we were all taken care of. Sana was absolutely wonderful in finance! She took extra time to make sure we had the best deal possible. And she was super friendly making the process extremely stress free. We will definitely be back and will refer everyone we know. Thank you Aaron and Sana, you are awesome!

After searching the internet I saw a 2007 Ford Ranger truck on CarGurus from this dealership that looked like what I was looking for. I set up an appointment to see it and have a test drive. I was ready to buy the truck and asked the salesperson to work up the final "out-the-door price" for me. He took the printout I had from CarGurus to the Sales Manager. CarGurus had advertised the price as $9,482. When he returned he told me that the price quoted on the site was wrong and that the actual price was $12,482. I was quite incredulous at this 30% difference in price and asked if they would honor the stated price. He said it had been CarGuru's error. While I realize that mistakes can happen, I would have hoped the dealership, having placed the ad on CarGurus, would have taken responsibility for it (and/or held them responsible). At the very least I would have thought your Sales Manager would have said, "Mr. XXX, the advertised price was incorrect. Even though we do not see this as our mistake we want to make this right and you a satisfied customer. We are willing to meet you halfway on the price." One of the things that impressed me about this particular dealership was the response made by the General Manager when people posted negative reviews, asking them to call him personally. I called twice, leaving my name and number and emailed about my experience, including my phone number but received no response.

Terrible. Service writer doesn't order parts until the third appointment. They will be the wrong parts. The service tech will waste hours replacing parts that are not broken too reap to that sweet sweet waranty money. You will leave with your car as defective as it was when you went in. Calls to the service manager result in promises to fix the problem followed by not ordering parts and not fixing your car. In the end terrible buy from someone else

Service department is very disorganized and service is not completed within estimated times (on multiple occasions).

Very professional and did the job quickly and accurate

I went into Autonation in Littleton, CO mainly due to a Ford Safety recall on my 2018 F-150, but also had a simple warranty issue of a taillight getting water inside and causing bulbs to burn out. Scheduled approx. 3 weeks out for a 7:45am appt. Took a whole day to fix the safety recall issue, completed at 4:30pm. The service dept did not have the correct taillight after initially telling me they did, so I had to come back couple days later. I was first in line this morning at 7am, but did not get my truck back until 8:30. They had already investigated, knowing what the issue was, so it should have been a 10 min fix, however these clowns have no concept of customer service. Part of the delay was the service tech misplaced my truck keys and another advisor had to go find them....Service advisors tell you what you want to hear, then apologize and blame someone else for the failure to meet the timeline. As Autonation is a huge corporation, they don't care one bit about my time and dissatisfaction, the only saving grace is to flame them here and warn others....DO NOT USE AUTONATION IN LITTLETON, CO.

From the first inquiry to the last signature, Autonation Ford Littleton and Matt Caswell did an excellent job at customer service and the overall experience throughout my purchase. I highly recommend working with these guys!

From the first inquiry to the last signature, Autonation Ford Littleton and Matt Caswell did an excellent job at customer service and the overall experience throughout my purchase. I highly recommend working with these guys!

This dealership treated me like a VIP. Greated me at the door with a smile and never pressured me into buying a vehicle. Once I decided on a vehicle, they worked me up a smoking deal and got me a great affordable loan.

Scott Ross was a great salesman. My boyfriend and I were looking into buying the Ford Focus ST and Scott was the salesman he was very knowledgable, had great customer service, very helpful with everything. I would recommend this dealership and salesman to my friends.

There was very poor communication concerning the repairs. The only info I received was when I called, waited on hold and finely was able to talk to the service rep for an updated status. What was supposed to take 1 day took 3 full days and one item was not done.

Was told $500 for the repair, bill was $840. Was given no explanation for the difference. Would not have had them do the repair if the quote had been accurate. Long time customer, (30+ years) not the first time this has happened. Time to take my service work elsewhere. Also bought a used car in April. They nit picked every little issue to where the trade in reflected virtually no value. Turned out the car I bought had been run up on a curb and the lower grill was broken and lower engine cover was broken and missing. Apparently they are very critical on trade in’s but don’t fix them before selling them. My daughter needs a new car soon, I will recommend not going to Autonation Ford.

Bad service, bad follow up and bad attitude I bought my trucks there and I’m disappointed Fortunately, there are options

Professional, Timely, Efficient, Honest. Incredibly easy and painless buying experience. Could not ask for a more streamlined process. Will definitely be returning to AutoNation Ford Littleton!

Just a fantastic experience with Marcus and the team at Autonation. I was in a very unfavorable situation with my trade in, having over $10,000 of inequity. The team at AutonNation worked with me for creative solutions and not only got me out of the inequity, but got me into a 2018 F-150 Super Crew and lowered my monthly payment by almost $200. Highly recommend Marcus and the Finance Team!

Service Dept had me in and out quickly

Great always try to get me out fast

They could be more respectful of their customers.

Great experience great work great people!

One of the worst service centers in the world. Unethical business. They break something and blame it on the roads of Colorado. Colorado roads are very good. Sleazy, cheating and poor. The service advisors and service technicians are cheating. I’ll never set my foot again in this place.

I arrived promptly at my appointed time for a typical oil change. The service center employee was very friendly and processed my car's service very efficiently. My car's service was completed quickly and thoroughly, even earlier than my promised time. Once again, the same friendly employee finalized my check out, added no extra costs or suggested services and walked me to my car. Easy and simple experience. Thanks, Elizabeth Barnes

My truck needed a new air bag (recall) and the abs light was on. I was going out of town for 3 days. I thought that would be plenty of time to fix the 2 issues. I was told "no problem". Day 2 I was called about the abs issue. They said they would get the part and have it fixed by day 3. Day 3 they didn't call me so I called them. They said the service tech that was scheduled to work on it called in sick so the work wasn't done. After some complaining on my part I was given a loaner. Much later on day 4 I was called and told work was done. I went to pick it up and was charged over $700 for a wheel speed sensor. That's outrageous! That was $400 labor, $200 parts and $60 shop supplies. After questioning the charges they credited $75 off of the labor. I was told the computer overcharged me and they couldn't do anything about the shop supplies charge. I call bs. They brought my truck around and the air bag light was flashing. Weren't you supposed to fix the air bag? Why didn't anybody notice that when the truck was driven around for me to pick up? So they had to take it back in to "finish" fixing the recall. I'm thankful the light was on to tell me it wasn't working. Soooo what I'm saying is, I'm VERY disappointed in the the service I received at Autonation Ford. Overpriced. Not done when promised. Work not completed. I expected more from an Autonation dealer. I spoke with the GM a week after my experience. He was able to work through my concerns and issues. I am now satisfied with the outcome.

Nick was a great no pressure salesman and very helpful! Sana also worked very hard to get me the lowest payment and interest rate possible, would definitely recommend autonation Ford to anyone looking for a new vehicle

I bought a 30K Ford F250 and an extended warranty with it. I was assured that the warranty would be honored I was wrong! I have been trying to get my truck fixed since MAY!!!!! I have complained to everyone and I have been told that they do not have a loner vehicle due to hail, due to being busy, and just general lack of inventory. It is not my problem that you do not have a vehicle. I bought a warranty and when I drove my truck off the lot it was leaking oil. between my husband and I we have missed 12 days of work the first time we had it in after waiting for 4 months!!! there are NO NOTES as to what was fixed and it's still leaking oil wow! now we are trying to get it back in after leaving 4 messages no call back. Horrible customer service we had to escalate it to Ford warranty itself. still no call back so we had to call the store manager of Autonation and finally got a call from the service manager who told us - yeah you guessed it "we don't have a loner" wow really!!! now we are being told it's the turbo and our truck is no longer under warranty really Autonation where do you get these people!!! Our truck is still under warranty and it's been broken since we bought it and that's documented!!!! I will be telling everyone that will listen including a contract attorney about our experience. I don't understand why it's so hard for Autonation to honor your contracts. The way you treat customers is horrible and I am going to let everyone that will listen know! It's not like it only happened once and I am ashamed that I referred someone that also bought a vehicle that is having issues with their vehicle and the same problem poor customer service buyer beware!!!!!

We received excellent service during our last visit. Turns out the service Manager went to school with my daughter. He made sure all repairs were explained and detailed.

We have had issues with this dealership in the past, even though my family has purchased our last three cars from there. They have had significant leadership turnover. The reason I wrote such a positive review is the service manager truly showed he cared and was of the same high caliber has his predecessor. He did everything he could and more to make things right and has gone a long way to restoring our trust.

Matthew McKean is an amazing service advisor and an amazing asset to the company! Highly recommend seeing matt for any service needed on your vehicle, he will take great care of you!

This is probably the worst dealership in the Denver metro area when it comes to service. I purchased a used vehicle back in July of 2018. I immediately noticed that their mechanic did not do a thorough check out on the vehicle and there was a running light that was not functioning although it was checked as being functional. The dealership told me to get it fixed myself and send them the invoice, which is rubbish in my opinion. Additionally, I went to get the registration and license plates for the vehicle and found out the vehicle had not had an emission test after I had waited for over an hour; thus, no plates or registration could be issued by the state. I called the dealership and was told they would send me a voucher (3 month post purchase) for the emission test, again, more down time for me! I'm not pleased with this place and I give them a 1 star rating out of 5 since I was not able to select 0 stars out of 5.

I purchased a vehicle from this dealership before it had been through their inspection process. I was told by my salesman that they would be installing new tires on the vehicle as part of their reconditioning process. After signing all of the paperwork I was told that my vehicle would be available to be picked up early the following week. Well the day that I was supposed to pick my truck up I received a text message telling me that I would not be getting new tires because the tires passed our safety inspection. I explained that having new tires installed was a pretty heavy influence in my purchase of this truck over a couple others I had looked at. I drove to the dealership and after a long conversation I was told they couldn’t honor what the salesman had told me because that would be a negotiation and they are a no negotiation dealership. I gave them the opportunity to make it right and they chose to let me walk out the door without my vehicle. They were sure to tell me that the truck would sell by the end of the day to someone else.

We recently took our 2016 Ford Escape to the body shop to have some hail damage repaired. I’m giving two stars because their customer service was horrific and the amount of time it took them to do the work was ridiculous. Our car was there for close to three months. About halfway through, I stopped receiving weekly updates on our vehicle. There were several times that I called to check on it and was told that parts were lost and they would be put back on once they were found. After being charged for the rental car that we had, because the work in the body shop had gone significantly over the amount of time that was quoted, our insurance agency called to talk to the woman handling our paperwork in the office. The man from our insurance company called me back and was disgusted with her lack of customer service skills. She was rude, she didn’t want to give him any details on our car or why the work was taking so long, she even told him that it wasn’t their fault that brand new parts for our car were lost. The work took forever, the majority of the customer service that both I and our insurance company received was awful, and our car was absolutely filthy on the inside and outside when we picked it up. We might buy another car from Autonation Ford Littleton, but we definitely won’t be going back to the body shop. I will say that Kristen was VERY sweet and helpful both times that I was at the shop and every time that I called. I was happy to see her the day we picked up our car!

Me and my wife bought a 2012 Ford Fusion Sport AWD in Tricoat white color about two months ago. Car had some rear bumper cover damage to which AutoNation said it would be fixed. It was "fixed" but the bumper cover wasn't sitting well and the seams looked larger than they should and the rear diffuser was nowhere to be found. After going back and forth on the phone I was given a third party shop and was told that the bumper cover would be seated correctly and the diffuser would be installed free of charge by that shop. After everything that was said and done the cover sat better but was still misaligned and the diffuser mounting holes did not lineup with the mounting brackets which prompted me to look under the bumper cover only to find out a bent up reinforcement crash beam that was rusting away. I ended up looking for a crash beam on a junk yard and luckily found one and replaced it along with mounting brackets for the rear diffuser and what do ya know? Everything lined up perfectly including the diffuser and the bumper cover. These crooks promised me that EVERYTHING will be fixed but instead somethings got "covered" up and they still charged the premium. If you must shop for a car take their smiles with a grain of salt. I ain't shopping there anymore. These are pics of the rear bumper damage. Two car pics after the fix. The car itself is a blast to drive.

Great experience with my sales person John Nowell. Professional friendly knowledgeable

I was in the market for a brand new Ford Raptor. Easy process, friendly people. Love my truck!

I have never been treated so badly as a customer. Everyone at every level of employment was rude. From the receptionist to the General Manager, service, sales....you name it....they don't care about the consumer. STAY AWAY. The service manager looked me in the eye and lied to me! Questionable ethics. Autonation Ford has doubled down on their questionable ethics. I was sent an email claiming they would deal with my service dispute, if and only if, I buy a new car from them! This message must have been cleared by the GM as he was quoted!! Why would I buy a 2nd car from this company if they wouldn't stand behind the 1st car I purchased from them? Stay away!

NOT TRUSTWORTHY! Purchased a used vehicle from a salesman that asked us to trust him. Important safety checks were missed. Promises to repair were broken. Profit is placed above customer's safety! Very disappointing!! TAKE HEED!

Don't depend on Dealers vehicle check! Our independent mechanic did thorough check and found important safety concerns that were missed by dealer. After promises to repair all of the safety concerns, we purchased vehicle. We picked up days later, after repairs were to be completed, only to find out that they did NOT repair all safety issues! We will have to cover cost of repairs ourselves. We are very disappointed! Dealership seems to value profit over their customer's safety! TAKE HEED!! DO NOT RELY ON SAFETY CHECK, OR PROMISES!

Called to see if they had a new Black F-250 crewcab with a gas engine. They had one with 6 miles on it. Within one hour took it on a test drive, liked it and bought it. Sales lady was great. Finance manager, Toma was great. Sales Manager, Sin was awesome.

I highly recommend Scott Ross as your salesman. He was very considerate and helpful with the whole process. He absolutely doesn't have the "car salesman" mentality and my wife and I felt him to be genuine. GREAT JOB SCOTT!!

I was in the market for a replacement vehicle for my Handyman business and saw a Facebook post about Ford incentives on 2018 Transit Connects. I went to Fords.com and looked at the inventory at numerous Denver Metro dealers. AutoNation had the best additional dealer discounts and full disclosure on their website. I called the dealer and spoke with Robbie. He gave me additional details about the vehicles and mentioned they had one remaining 2017 with special pricing. I made an appointment for a test drive. We drove the 2018 and then I parked next to the 2017 and compared them as they had different option packages. Robbie explained the differences and especially the Ford SYNC package as I was not familiar with it. The 2017 was perfect and we closed the deal.

We brought our Focus in for ongoing recall/warranty work. We were very clear that we wanted NO services done other than that issue. They called and told us the "ongoing issue " was fine but they found nearly $2,000 in service work that they recommended. We told them again we had no interest in them doing the seevice work and that we had our own mechanic to do our service work. We told them a 3rd time to put the car back together and we would take it to our mechanic. When we arrived to pick yo p the vehicle, they car was held hostage and they tried to extract $329 in "diagnostic fees" even though they performed no work and completed no repairs. After I complained and got the ransome lowered to $250, the service manager lied right to my face and told that I had been notified about potential charges even though that never happened. Next, I tried to contact the General Manager and he flatly refused to return my calls or engage in any discussion even though I had purchased multiple vehicles from this location. To make matters worse, I received an email from a sales rep about 4 days later telling me that "if I bought a new car from them....they would make up the $250 from the service department." This is the most poorly run and corrupt business I have EVER been exposed to. PEACE

The customer service was excellent, Scott Ross took great care of us. We got a great deal with added perks, incentives, no pressure, smooth deal. Got my first new car, 2018 Ford Escape S in my favorite color, Cubby Blue! I have been driving my new vehicle for a week and am loving getting to know my new car.

Quick,courteous and efficient

My wife and I traveled to Denver. Car went down 5 min. from our final destination. This was a Friday evening. Had car diagnosed by a friend of the family on Sunday. They couldn't fix problem, required ford part. Made on line aappointment for Monday at 8am. Took car in, service dept. didn't overpromise, as it was first thing Monday morning. Peter was extremely helpful. Explained our circumstances and that we were hoping to get back home as soon as possible. We got a call at 9am that they got the car in and it would be ready at 11. (Same problem as our family friend told us.) We got there at 11:01 and the car was ready, the cost was the same as what we were told also same as it would have been in our hometown. Everyone was polite, helpful and their follow through was excellent.

Made a se Vice appointment for Friday AM. Dropped vehicle Thursday evening, come end of day Monday, my truck still had not even been diagnosed and I was told it wouldn't be until Wednesday? Incomprehensible, what's the point of making an appointment to wait nearly a week for a vehicle to be diagnosed?!?! And then wait god knows how long for parts!!! A complete joke, advisors and service manager incapabl not handling situation, other customers with same complaint at same time I was in location.

I had purchased a 2018 Chevy Trax in July of 2018 I was so unhappy with the hatchback, I could not reach to close the hatch, it did not come equipped with an auto close, I called the sales person, at Ed Bozarth in Park Meadows in Lone Tree, Colo, they would not work with me on this issue, in the long run, I ended up loosing money on trading in my new less than 200 miles 2018 Chevy Trax on a Ford Escape, but I am very happy with my new car, the sales person who helped us by the name of Chris Martinez, went above and beyond, in helping select the right car, only issue was the whole process, just took to long.

They went above and beyond in getting my vehicle in and out. My last minute issue almost ruined a 3 day outing but they got my truck in, trouble shot it and had me back home ready to head for the mountains!!!!!!!!!!!!!!!!! Can't say thank you enough!!!!!!!!!!!!!!!!!!

Dealership and personnel were very courteous and attentive. Sales process was easy and we arrived at a sale that met my goals. Unfortunately I experienced an issue with the CD Player and have to take the vehicle in for service in the first week.

Go see Gil in Sales. He will treat you right and is extremely knowledgeable about his cars!

Recall for Air Bags. Checking in was bad. Standing around waiting, but there were many service advisors who seemed to be doing nothing.

Great experience buying a new van for the company sales man did a great job

Outstanding service visit. Peter was very knowledgeable and customer oriented he is a great asset for your dealership.

Bought my Fusion brand new in Jan of 2016 from this dealer, And Had my 2016 Fusion in for its 15k mile service. Brought my car in in new condition no marks,no scratches of any kind and no dents .. no damage what so ever on my car... I get it back and have a 5 inch scratch down to metal on driver side rear door and a dime size dent missing paint on the same door just a few inches back from the scratch. I show the Manager and my service advisor Nick Price and they agree to fix it. I take it in to get it fixed and expected to actually have it fixed CORRECTLY and instead a week and a 1/2 later I go get my car and see that they pulled the dent and just ran a PAINT BRUSH over the scratch and the chip!!!!! It looks horrible!!!!! And Nick had the nerve to say they did a good job on the repair!!! I told him it was not acceptable! And I wanted it fixed the right way!!! He promised to call me the next day and I still have yet to hear from him!!! I’m so disgusted with this and embarrassed to drive the car with it looking like this... I can’t imag a body shop actually doing this.. I have bought several cars from them over the years and been a loyal customer... NOT ANYMORE!!!! I want this fixed!! I wouldn’t recommend this place to my enemy... customer service is horrible ( won’t answer phone, won’t keep you updated, and no concern about your vehicle) Lack of being careful with your car!! Poor repair and no Q/C I gave them my car clean and I got it back filthy I am very disgusted and upset with them and they could care less about what they did!!

The dealership did a great job with my new car buying experience

Being a GM of a Collision Center for Nylunds Collision Center and a Former GM of a Ford Collision Center. Lindsey Garder in the Service Dept took care of us on a short notice. Thanks again Team Auto Nation.

All went well, My service rep was very professional.

If possible this place service department would be getting a negative 8.5 starts. So after finding out I had 2 recalls on my vehicle I decided that they needed to be done. I called them twice and both times no answer. The one time they did answer they put me on hold so long that I got transferred back to the operator. I decided to drive down to get it taken care of. When I got there I waited 20 min just to be helped and was told that they didn’t have the parts to fix my vehicle. The guy told me that they should get the parts in 2-3 days and as soon as they get them I’ll be receiving a call. Almost 2 weeks later I still haven’t received a call so I decided to call them. The guy over the phone said my name wasn’t even in the system. After a half of day waiting for a call back they finally call and said the parts have already been there. After I took my car in for the service I was told it will only take half a day to a full day. So with that being told to me and that I will not be given a loaner vehicle I decided to go rent one for the day. Later on that day when I went to go pick up the vehicle after they said it was ready there was still a problem on their end that needed to be fix. They then said it will take 3 more days to get it done. Because there people was off that works on my car. So now I’m stuck paying for a rental car more days then anticipated. I was told by one of the employees that they might be able to pay for the rental car and that he will talk to the service manager. Well he never did do that. I was supposed to be receiving a call back from someone and never did. No one is giving me a call back. They all have been left voicemails and written messages with the receptionist. Even the general manager don’t answer his phone. It makes me wonder why they even have phones at this place anyways

Worst experience ever with a “customer service” manager. Chris needs customer service 101 even though he says he’s been in the biz for over 20 years. He needs to learn that it’s not acceptable to argue with a customer or to say we don’t do that because it’s “our policy.” All I was trying to do was ask for the complimentary first oil change that was promised to us. Great customer service on a vehicle we paid over $50,000. Go to Silterhar in Broomfield. They know how to treat people with respect.

Arron Nelson was our salesperson and he treated us with respect and professionalism. Bobby Mann in finance was great to work with also. We were in and out of the dealership quickly with the exact car we wanted. All in all in was a great experience we recommend them to anyone.

Horrible place. Low ball offers for trade ins. Financing department is not organized. They did not submit any of our paper work to our lending Company on time. Servicing department is a joke. I purchased a vehicle there ( it was a chrysler) but was told that they would do the repairs and maintenance when it was needed within the warranty. Three days later car broke down. Said they fixed it and it still hasn’t been. It’s been almost three months and nothing. Pick it up and drove it four blocks and the problems started up again. Took it someplace else . No body does call backs. Managers have to be hunted down to get answers. I worked with the service manager Danny and no got an honest answer. Every time I went it they did not have the correct paperwork and did not acknowledge the problems I was reporting. Supposedly they took it down the street to a Chrysler dealership and found no problems. But after speaking with the Chrysler dealership found out they had never seen my vehicle. Do not buy from this company. They do not care about anything or any one other then themselves and what money they are getting in their pocket.

Everything was smooth! Our salesman made the buying process really simple!

Had to have my Escape towed to the dealership as a piece of metal punctured my radiator. Danny worked with me an my insurance company to get the repairs completed. Danny contacted my several times to give me updates on my car. I really enjoyed working with him.

Matthew Caswell went above and beyond for my family and I. If you’re looking for a vehicle I highly recommend him. Very informative and wasn’t pushy at all. All in all we had a fantastic experience.

I would like to recignize Matthew Caswell! What a great salesman! Even though I have not purchased a car from him yet I defiantly plan to in the future. Matthew is respectful and nice to his customers even if they are just browsing. He answered all my questions knowledgeably and was not pushy at all. Thank you for a great experience and I hope to see you soon to buy my Mustang!

What a great salesman! Even though I have not yet purchased a car from him yet I defiantly plan to in the future. Matthew is respectful and nice to his customers even if they are just browsing. He answered all my questions knowledgeably and was not pushy at all. Thank you for a great experience and I hope to see you soon to buy my Mustang!

This is my third lease from this dealership. It is run well from the top to the bottom. John Nowell made my lease transition seamless. I am extremely happy with John, he got me into a better deal and a much better vehicle. I will be back.

Took car in for brake servicing and when they checked out the brakes, servicing was not necessary, so I didn't have to pay for unneeded parts and labor.

We had a great, easy and seamless experience with AutoNation Ford Littleton. Kevin Laurie, our sales person and Sana, our finance manager were both very friendly, and extremely helpful. We would definitely recommend AutoNation Ford Littleton to our friends and family!

The experience was just o.k. It took 2 weeks for the financing department to get back to me after several calls, but they did get me a lower financing percentage rate. The 125 point check for used vehicle was not so great. The breaks on the vehicle I purchased started squeaking 1 week after purchase, even though it was supposedly "inspected" and a front running light did not work, after their used vehicle inspection sign off. I think the mechanic inspecting the vehicle prior to my purchase did not do a great job, and my salesman directed me to get these items fixed on my own time and to send the dealership the invoice. Not proper procedure if you ask me, the consumer.

Took truck in to get a mirror replaced. Had appointment and was told it would take half an hour to an hour. After an hour and a half, I asked what was going on. Was told it was next in line and hadn't been worked on yet. Told them I needed to leave and would bring it in the next day. Took another 20 min for them to get my truck pulled around. The mirror was fixed. Went back in to tell them it was fixed, turns out it had been done for a while and was just sitting back there. Took another 30 min to get the paperwork completed. 2 hours and 20 min later I was on my way. No apology and a lot of excuses. I will not be coming back for service or to buy vehicles.

Just moved to Littleton. Right rear Turn Sig. bulb on my Fiesta out. 17mos, and 14k old. Drove into Svc. at 12 noon Tue (7-31) svc. rep it was lunch and had some back up, estimated 90 mins. to fix, so I asked if it would be better if I came back in 2hrs, she said yes. Came back at 2PM, told svc. guy what I needed. He took my keys and told me to go wait in the service room. At 3:15 I found a rep and asked about my car... no notice or paper work since 2:00.... she said the car was in svc. area a be ready soon. At 3:55 she came back with my keys and the car was done... she did apologize for the time, and there was no charge....I'll go back if there's a problem while under warranty, BUT, 2hrs for a light bulb?

It was awful!!! Scheduled my car for repairs for the Takata Airbag recall. They had my car all day, only to call me late afternoon saying they should have never scheduled the repair as they don’t know when the parts will be available. It’s written that the airbag can cause serious injury or death. Ford is suppose to give rentals to those affected by the recall and AutoNation would NOT work with me and give me a rental.

If I could give zero stars I would. Unfortunately, we have a service contract with the dealership that was prepaid. I do not trust the service department because we have caught them several times being dishonest. Integrity is everything to me, and the service department has shown a lack of integrity several times with this vehicle and my 2004 Freestar. Most recently, I took my 2014 Escape in for a 5k service - including the oil change and tire rotation. During the last rotation in February, I marked my tires because we had previously caught them not rotating them when my paperwork said they had. They did rotate them in February, but bent the heck out of the lug nut covers (which were cosmetic and aluminum). I took my car to my tire dealer about 3 weeks ago and had new stainless steel lug nuts installed. On July 27, I took my car in for the scheduled 5k maintenance. The sign said "leave tire locks in your cup holder". I did this and told the service rep that the tool was in my cup holder. He came out to tell me that my battery was so bad that the technician had to jumpstart my car to move it to complete the service. Since I had watched the technician pick my car up from the bay, I knew this was not true. They left it running in the bay at the end of my service and told me that I should not dare to turn it off. We had my battery tested elsewhere with different results for the cold crank. I will need to replace it before winter, but it was not as critical as the technician made it sound. I know a lot about cars, but someone else would have been frightened to even drive it. On my paperwork, it said that they rotated the tires, but recommended that I "replace the lug nuts because they were swollen". I told the service person that I had just had them replaced with stainless steel, which could not swell. He looked at me like he didn't understand. I also asked him if the technician used the tool to unlock them. He just shrugged off my question. I immediately went to my tire dealer (about 4 miles away). I showed him the paperwork about the swollen lug nuts. He laughed, because stainless steel does not swell (but I'm just a dumb girl) . I asked him to check to see if they damaged my new lug nuts in trying to force them. He found a tool mark on one lug nut, but not on the others. He removed my tire and the brake dust showed that the tires had NOT been rotated 10 minutes previously (as my paperwork stated). For the third time, Autonation service said they had rotated my tires and they absolutely did not. They also tried to sell me new lug nuts, which were totally not necessary. We own a family business with a fleet of vehicles and have purchased at least 50 vehicles from Courtesy Ford (now Autonation) over the past 30 years. We will never purchase another vehicle from them -- only because of their service department. In the past year, we have purchased two vehicles from other dealerships. I communicated this to the service manager last September after a warranty issue that they would not address and never received a return phone call or any type of follow up. I would recommend you go to any other dealership if integrity and trusted service is important to you.

Had to go twice in the last month 1/2 . Both times they did not communicate and took excessive time to complete repairs (3 weeks), and then 1 week. I would have to call multiple times a day just to get the status

Stopped in without an appointment and was taken care of by Joel Strizich in a friendly, professional manner. Work was accomplished quickly while I waited.

I take my car here to get serviced because it's very close to work. However, this is the THIRD time I've had to pick up my car after sitting in the shop all day only to have to bring it in the next day because they didn't have the parts. After the first time this happened, I asked both times if they had the parts and of course they say they do and can have the car in and out the same day. The last 2 service visits were for recalls. I will not take it to them for anything I need to pay for. If you can't trust their word, how can you trust they're actually fixing your car?

I have Ford touch in my fusion, the poor quality of the glass broke when I touched it after the car had been sitting in the heat all day, I have an extended warranty that's bumper to bumper, they said it was not covered because it broke because of my touch, and want $1800. And change to replace this unit. It's the last Ford I will buy....

Initial contact was very slow. Service provided was fine. Final contact with Joel Strizach was very helpful.

I have been a long time customer since 1974 when this operation was called Courtesy Ford! When I called to discuss and set up an appointment with the Service Manager, I received no phone calls After several calls to him, I finally was contacted by a service advisor Matt McKean ( SP?)! Matt was very professional and set up my appointment quickly and got me in an taken care of in a very expedient manner!

Friendly sales people. Clean dealership. Good followup.

I had to have my car towed because of a blinking check engine light. I got to the shop before 9 a.m. I had an appointment at 7:45 but my car didn't make it and the service department handled it professionally and very courtesyly. I was depending on using their courtesy shuttle service to get to work by 10. That didn't happen because there were too many others before me. The reps called several times but every time they called the driver was 15 to 20 minutes out. That was frustrating. One of the reps around 10:20 gave one of the other reps keys to a car and he took me to my destination. I really appreciated it. The car repair was over $1100 which was a surprise. They were able to fix it and had it ready for me by 2:30. I had a 80,000 mile service done at the end of April. I wish things like spark plugs had been checked at that time. The reps were very competent and handle the repair professionally especially since I was upset by having to be towed and the cost of the repair.

This is the BEST Ford dealership around!!! I have been to several Ford dealerships and AutoNation operates in a very friendly manner, extremely efficient and quality service. You won't be disappointed!!!

The service rep did a great job answering my questions and working with me.

Broke down on the 4th of July in front of a ford dealership and there was a 2018 Ford Escape for only 22,000. I didn’t argue with god I just took it

Bought brand new car, had curb rash on wheels, stereo go out right away, and more problems. Promised to do the tiny work in our contract, got the tint done and had to pay took days to get my money back because of the mistake. Said they would fix my curb rashed wheels but then say for 3 months nothing was ever done said the people they use where way backed up but that is bull**** as I work for discount tire and use the same company as them and they are less than a week out on projects. There is no way they even left the ford shop. Even though I called and stopped by many many times in the 3 months. Every time no update or would call me back with info but never ever did. Don't use them

Excellent customer service and attentivenees of staff!

Excellent service!

I went in searching for a new family vehicle and they were all very friendly. I highly recommend working with Matthew Caswell. He showed me some really nice cars and helped me figure out all my options to get in the best vehicle possible.

Amazing service from the sales department!!

Spent a Saturday having best experience purchasing a truck EVER! Kyle Stevens very humble sincere and patient helping me decide.

Straight forward, showed me only what I asked for or what fit my requests, not pushy. Very informative

Everyone was awesome and super helpful!

Best costumer service I have had here in a couple of years. Finished everything in one day.

Very satisfied with dealer and we are a repeat customer with them.

Had a very complicated and frustrating issue with sound system on my 2016 f150, James at autonation stayed the course with me and was extremely professional and understanding.

Deborah Noell was helping my husband and I purchase a vehicle. It didn't happen in one day and so she was texting my husband details and when we could get the deal done. About a week later, we purchase the vehicle. Deal done!! So excited with the car, terms, everything. About a week after the sale, my husband is still getting texts from Deborah, telling him "thanks handsome!!" " That was a super hot deal" I just want to express my sincere disappointment in the professionalism of this employee. Is this how you retain your customer base?? By having your employees flirt, rather suggestively and inappropriately etc. My husband has no desire for Deborah and we are very happy, he is the one who showed me the texts. I do not think you should have people like that working for you, it's just shameful. And if she is doing this to my husband, I'm sure he's not the only one.

Far from a good experience. Sat in the waiting area for financing for 3 hours when they knew I was writing a check (used GMC). Finally got out of there at almost 10pm to finally hut the freeway home. I couldn't test drive it on 470 because the gas light was already on and they wouldn't add any gas. On my way home I discover the new tires they put on were horribly out of balance so I emailed my sales rep to ask if I can take it to any Autonation dealer to fix the issue as I live on the far North end of Denver, he replied yes so I attempt to get it into a chevy dealer to be told they won't touch it and it needs to be taken back to the dealer I got it at. I ended up taking care of it myself. We were told the night we bought it that emissions were taken care of, come to find out as we are trying to get plates that emissions were never done. My wife called a sales manager, Nathan, for information and if we can get reimbursed for the emissions. He was extremely unprofessional and rather unhelpful but agreed to reimburse us. Its been 3 weeks.... No check like he said there would be. Next, the "service report" we received with it said the oil was changed. 2 weeks after we got it the change oil message popped up. I changed it myself. Finally, the 125 point inspection is a joke. All shocks/struts were shot and I had to replace them all myself. Good thing I know how to work on cars. Oh and the brake rotors are mildly warped from the previous owner. I get to change those too. I wish this was all a fictional story but its not. Horrible experience and I will never consider buying another vehicle from this place.

Very convenient shuttle service was provided. Work was completed before their time estimate. No issues, no problems, great experience

I took my daughter’s car in for a recall notice on her Ford Focus. The appointment was easy to schedule. I dropped the car off for the day. My only complaint was that the car was promised at the end of the day, but I never received a phone call regarding its status. My service advisor was overwhelmed with bookings, but still a phone call would have been appreciated.

The service department is quick and easy to work with.

Wife’s fusion lost it’s screen, got it fixed and have a happy wife.

Myself and my family have only bought cars from you guys for the past 15yrs and we have never had an issue with the 7cars we have purchased. Great customer service and great inspections done on all the cars they receive. Continue the good work !

Great service. Got my car done faster than the estimated time.

I thought things would get better, well I was wrong. I had to take my car in for a recall. I called to make the appointment and asked if I could get a ride home, they said that they could. I got there to discover that I lived three miles too far so I couldn’t get a ride. They are the worst service department I have ever seen. I will never buy a car from this dealership again . If you’re looking to buy a car, save yourself headache and go somewhere else.

Dan was great! Very friendly and informative as to the service that was needed.

The empl;oyees were all polite and helpful.. The repair was performed in a timely manner and the quality of work is excellent.

Went in for an oil change and saw a 2013 rubicon that we had to have. Dan worked it out to make this spontaneous idea come to life and Matt in finance was so easy to work with. This is the third car we have bought here and it won’t be the last. Great job guys.

Hands down the WORST service department in the industry! After not returning my half dozen calls I had to go into the shop to talk to Zach the service agent. Zach claimed to have submitted pictures of issues on my brand new F-150 truck to Ford TWICE (I had to go down a second time) for warranty claims and turns out he never did! Now I'm not even sure I can get Ford to do anything about it because it's been 6 months since I bought the truck. Stay away from this dealership because if you buy something there you'll have to deal with their Service Department. Oh, the icing on top is James Heyer (Director of the Service Department) made no attempt to make the situation better by contacting the Ford dealer in my new area or Ford directly. Ridiculous..! And after reading some of the other reviews on here it looks like the treatment I received is status quoe for this dealership.

After my recent encounter here, I fully expect to see these people running in the next election. Armed with Kelley Blue Book pricing and NADA pricing for our trade-in, I still expected the usual dealer haggling about a car being worth less than it is. These guys took deciet to a whole new level. After first offering a trade-in value that was about 4,000 less than fair trade to a dealership they swore that the absolute most they would be able to sell this particular model for on their lot was about $22k. Imagine my surprise when upon leaving their lot we saw the same year and a lesser model in the same condition as our trade in for almost 28k. I expect that a dealership exists to make a profit. I do not expect the dealership to attempt to fleece his customers. If you have a trade in, buyer beware!!!

No consideration. Set an APPOINTMENT for 10:45 AM. Dropped car off at that time, they said they would call by 3:00. Did not call at all that day. I left a VM at 7:30 PM asking them to call me ASAP in the morning. No call the next day. I finally called at 1:30 PM and they said car was being worked on now. I has also asked twice for a quote on a new key for the car - - and only got that when I finally went in to pick up the car the next evening....and then it would take another 30+ minutes to make the key (this could have been done WELL before I got there if they had done their jobs correctly). Not the best customer service.

Everyone was very nice on the phone. I thought it was odd that when I made the appointment I specifically said I will use early bird drop off and when I got there at 6:40 AM I was informed they weren't open and asked why I was there early. The staff appeared annoyed I was there before 7 AM. I had to catch the bus and get to work. The car was done as scheduled.

Excellent experience buying a new C-Max car. Everything went very smoothly

Matt C was awesome to work with. He was very patient. My husband and I were very unsure about what we were looking for and could not really agree. Matt helped us go through different models and his knowledge of other brands was very in depth. We appreciate all the time he spent with us and could not thank him enough. He was very kind, honest and easy to work with. Great follow up skills as well!

Justin and fill in the service department did a great job on my minivan. They we're very focused on diagnosing and fixing the problem I had.

They are the best dealership I ever been too

Great store

I really wanted to give this dealership a better rating because the process of buying my vehicle was pretty easy going, but things changed once I started to notice all the problems with my "certified" pre-owned vehicle. After taking it in for repairs (under warranty) there was a total and complete lack of communication. Service techs wouldnt answer calls or call back. Service managers wouldnt answer calls or call back. I had to stop in at least a dozen times just to check in on the status of MY vehicle. They kept it for exactly one month, which is totally unnacceptable, especially considering how polite and patient I was with them during the entire process. I finally told them days in advance that I would need my truck done and finished by Friday June 8th, because I needed it for something important. After having several calls ignored, I stopped in that morning to pick my truck up, but low and behold it still wasnt ready. The service manager told me it would be done by the afternoon and that they would detail it for me. So, I stopped in around 6 that evening, and Im not joking, they didnt want to release the vehicle to me because the service manager left early, and didnt bother to sign off on the paperwork. After some nice words, they released it. So I get to my vehicle, looked like it had been run through the mud. There were cigarette ashes all over my center console (I have photographs, and my baby and girlfriend who is on chemotherapy is very sensitive to 2nd hand smoke, even if its stuck to fabric, so all those ashes were a great little surprise!!!) and a few of the "repairs" were reinstalled horribly, and look like junk. Onto the warranty/"certified" pre-owned portion. Within days of driving it I noticed the shocks and struts were leaking a large amount of fluid. If I knew that I would have to shell out 2500 hundred dollars for just the front shocks, I wouldve adjusted what car I bought. I also bought the extended warranty with the vehicle, although the shocks aren't covered, I dont see why they cant get the struts approved, or cover the cost themselves, because once again, this vehicle was certified. Also found out this weekend that the 4x4 is busted and I mean badly. Drove 5 feet and that was a big nope, had to go back to rear wheel drive. So thanks for the awesome vehicle and customer experience guys! Cant wait to take it to another dealership to get this solved. Thanks - Sean Garner

This was the most pleasurible buying evperience I have ever had. The sales associate I was working with had gone home for the day. When I called him and told him I wanted to drive the car again he said no problem he would be right down. And guess what he was. I will go back and buy again from (Courtesy Ford) AutoNation Ford

Very dishonest group. They quoted my vehicle to buy it and so I drive 45 mins and sit there for an hour only to have them tell me a price $825 less. I ask why and the answer I’m given is I don’t know. Well I know, it’s dishonest dealership games! Wasted 2.5 hours of my time on my day off.

would be nice to get a car wash after a service as they did in the 7-10 years previous to this car at another dealership, since the cost for just an oil change has gone up from $30 to 52 in just 4 years

I purchased my Ford- F-150 from AutoNation Ford Littleton and have had it serviced there for the past three years. My experiences there have been delightful and professional. For such a buy place, I am in and out quickly and my truck always runs great. Schiller Murphy in the service department has always been great to work with - professional, cordial and extremely personable and knowledgeable. I recommend AutoNation Ford Littleton to my friends and family.

I was taken care of immediately. And the work was done quickly and efficiently. When I returned with a question about the settings, the problem was fixed quickly for me. I appreciated the service I was given and how promptly everything was taken care of especially since we were from a different Auto Nation that had been sold.

Top notch! I was able to get an appt quickly and the service was done in a timely manner. Friendly people!

Wanted to purchase a very specfic color and feature package of a Mustang convertible my father wanted and found the exact match at this dealer in an online search A few emails and phone calls with Nikki and I had a fair deal agreed to. My only complaint is that "dealer fees" of $599 is excessive by most dealer standards. My father and I actually made the road trip to Denver to trade in his car and completed the purchase two days later ... Kansas is very long and flat!

Do not take your vehicle to this dealer for service! I brought in my Ford F450 for a knock in the motor which I purchased from this dealer less than a year earlier. My truck sat in the parking lot for just under 5 weeks and was never even started. Every time I would call for an update, I was told that the parts were in but they only had one diesel tech and they should start in a couple days. This went on for weeks until ultimately I took it somewhere else where repairs were started within 24 hours. And don't expect any return phone calls, even from the managers.

The "Service Advancetrac" light came on in my 2010 Fusion, they were able to get me in the next day - the other dealer I usually go to couldn't get me in until 3 business days later. I dropped it on the Friday before Memorial Day, and then found out the hauler that is taking it to Tennessee could be coming as early as Wednesday. In a panic, I called Shane who was able to get the sensor replaced and the oil changed by noon on Tuesday, saving the day.

Thank you for a trouble free and timely oil change. That was all my car needed.

Management forgot to apply the sync and sun discount to the purchase of my car. I am waiting for management to rectify the situation...

Just bought a 2018 Escape from AutoNation Ford Littleton through AAA Autosource. Everything went smoothly, and I am very satisfied with my new car. This is my 3rd Escape - and we have had very good luck with them. I hope to be driving it for many years.

The time needed to do the repair was very reasonable

I just bough an F150, and had a relaxed pressure free experience with Matthew Caswell. I test drove many trucks and not once did I feel any pressure or frustration from Matthew. This is the way vehicles should be sold every time.

Worse experience ever!!!Total lack of transparency from the manager. I specifically asked for a ball park monthly installment price... I know what my credit is... as I’m sitting waiting I get a notification from credit Karma that my credit was pulled , after I specifically asked him not to. When they are confronted, he comes and asks me what did I think was going to happen.. the audacity of him... I had told him I had just paid $8500 in cc debt and was disputing 2 things on my credit w the bureaus , that I wanted to wait 30 days ..he tells me that what do I think paying 8500 was going to do to my credit ...that he was trying to help. And that it takes years to build credit... such arrogance. Guess what Mr. the suit and tie and fancy shoes don’t make the man. Learn some ethics and respect, actually if you were honest you probably wouldn’t be at a dealership on a Friday night at 9pm . Because when your clear w people they buy from you ..... people like yourself give dealerships a bad name... Should’ve continued my shopping experience at Mike Naughton( no pressure there) definitely won’t be buying a car from you all. Oh also his concluding words when I told him why did you have to go do exactly what I told you not to, where “sorry you feel that way” Total disappointment, would not recommend at all... and def won’t be buying a car from you... note see attachment practice of sliding and deceit the supposed $3k rebate was never applied....feel ridiculed and humiliated and impotence let’s see how I reverse this damage.....

Very easy process--brought the car in, took a shuttle ride home, in less than two hours the repairs were completed, a shuttle picked me up and my car was ready to go!

Was told it would take 1 hour and it did also liked the multi exam of the car

I appreciate the way I’m treated when I’m there. I’m not sure if it’s cause I got helped by a younger guy my age, (long blonde hair dude with Irish arm tat) but def coming back. Made me not like the other place I’ve had service on Evans and i25.

Went to Auto Nation Ford in Littleton to check out and test drive a new Focus St , Deborah Noell was extremely helpful. Loved the car after test driving and with the end of year sale I couldn’t leave without buying. The sale was fast and friendly, no pressure. Thanks Auto Nation!

Brought in our family '17 Ford Explorer because a side panel fell off while driving (adhesive issue) to AutoNation Ford Littleton on Monday 4/30 to fill out a service form. Service advisor took info, signature, and photos of the issue to provide to Ford. A follow-up from AutoNation Ford never occurred. I call on 5/5 to hear that they have no record of my visit or service record. I was told the service rep I met was fired on 5/2 and that I would have to come back in to restart the process. No offer of coming to me was made. No process is in place to get customers into the service system, very poor communication process, single point of failure. Beware.

This is actually the first time I have ever had to give a horrible review. I took my truck in to get the door opened sensor system fixed and I was not happy with the outcome at all. The inside of my truck was definitely not taken care off as the drivers side mat area was completely trashed with mud and dirt, and the read passenger area was also very dirty and I found several wire and plastic pieces and an actual razor blade? After I had picked the truck up I was driving down Santa Fe during a crazy rush hour when I noticed that the hood of my truck had not been closed? I was forced to pull over in a very unsafe environment to get out of the truck in a very unsafe environment and close my hood. When I dropped the truck off I asked the service department team member if he would have the time to research and order a new bug shield for my truck and he indicated that he could. This request was also written on my final statement, but when I asked him if he had ordered the bug shield for me he stated that the parts department had been super busy and he had not had a chance to look into it? The service department had my truck for over 7 hours and I find it hard to believe that there was no time during the 7 hours for them to look into and order me a new shield. I have always taken my truck to this dealership for repairs as I feel the quality of service I receive way outweighs the extra cost of the services. But after this episode I can no longer trust this service department as they clearly demonstrated they did not care about me as a customer or my truck. I have purchased my last 2 vehicles from this dealership, and 3 of the last 4 cars. I am very upset that I can no longer trust the quality and integrity of this dealership as I have always had awesome experiences in the past.

I can't even express how furious I am with this place. They don't answer phones, they don't call back. They say there's a car for me to use, there's never a car, except one time 2 days after dropping but I could never get there in time. Been there SIX times for the exact same issue. Was told after this try if they can't fix it i'll be reimbursed. Did I mention they lie constantly and drag stuff out for weeks (months now) at a time? After calling today was told to just bring back a 7th time for a diagnose. Got GM involved, he said "I'll talk to Service Manager and call you back," two hours later I call them- he left. More games. On two occasions I've heard the Service Manager in background ask "who is it?" and then all of a sudden he's not there. All I'm asking for is my money back for a non-repair, pretty simple stuff. I gave them almost $1,500 to replace parts I told them wouldn't work (been dealing with this issue a year total) and it didn't fix it. They just keep replacing redundant parts, last visit they put in an EIGHTH Master Cylinder... Really? I was saying "Really?" on #'s 3, 4, 5, 6, and 7. EIGHT!??!? What in tarnation is going on there? I'm just the moron of the week that didn't read any reviews before entering. Oh btw, don't call Ford Customer Service for anything either, those robots are just going to waste more of your time. After 40 calls someone will finally give you a local reps number. Her job is to get your hopes up every few days but then let you know every other few days that you're getting nowhere and should try working with your dealer. Only other advice I've gotten is to shell out $1,500 to one of their many other qualified dealers to resolve the issue. Cool thanks. She obviously missed the part where I'm $4,000 in the hole on a $1,500 repair between 3 different Ford mechanics in 2 different shops already. It's very clear that they have no intention of fixing my vehicle or resolving the issue and never did. Can't wait to see what they come up with tomorrow! All I know is I'm am completely out of patience and "Just bring it back again!" isn't working for me anymore. Since their idea of service is "Just give 'em the 'ol run around!" I'll be trying this. Doesn't seem like they care about of any of these reviews but it's a start. I almost forgot! In my 6 visits what I HAVE received instead of service is a cracked windshield, a flat tire, broken off a piece of trim, no reverse lights (which they did resolve on a later visit, thannnnks), some kind of spray paint on my passenger window? i don't know wtf it is but its not clear and it feels like sandpaper and was definitely not there before. These are the people telling me to give them another try... a SEVENTH try smh...

love my 2016 ford flex sel! and Ryan stevens was nice not pushy and over all really good experience

Great experience overall! The service writers are very helpful

My experience was good, Doug as always took great care of me.

Great experience. Kyle was very helpful and attentive.

They were very thorough and explained everything up front including cost. No surprises. I purchased extended warranty at the time of my car purchase and that saved me allot of $$$. They finished when they said they would. He was very courteous and very professional. Would have been great if they had vacuumed my car after the repairs. Overall very satisfied. N

Quick response, answer all my questions, professional exchange

Went in on Saturday and wasted two hours of my day to have them tell me my tire had no leak. I guess I let the air out twice and made sure the warning light was on when I took it in. Got up this morning and had to add air again. I bought a new truck from them two years ago but I guess because I bought this car somewhere else the service is different? Too bad

I bought a very nice 2015 F150 Lariat from AutoNation Littleton. Lon my sales rep was very accommodating and my experience went without a hitch. There was one small issue with the front side bumper and they are replacing this without an extra charge next week. I am anxious to see how this goes. Overall I am a very happy customer.

Excellent repair experience. The car was ready the next day

I bought a used ford from the AutoNation Subaru and had a wonderful buying experience. However, I have had 2 repair issues that I was told to take the car to the AutoNation Ford to fix, which is understandable. I bought the Gold protection plan through AutoNation, but nothing has been covered so far. I have had the worst experiences all 3 times that I’ve brought my car to this dealership for repairs. The customer service was terrible as far as communicating regarding the status of my vehicle each time. Also, the several times I’ve called the service center to ask a question about my vehicle or for other information I’ve been given the run around. I felt as though I was going in circles with the representatives. I will not return to this location for any further repairs to my Ford, I will look elsewhere.

Called the service department yesterday because one key fob was intermittently working, the other not working at all. Asked the service guy a simple question about a battery for them, he told me it wasn’t the battery, they needed to be reprogrammed. Wanted to charge me $85 just for diagnostics. Tonight I went and bought two batteries for $6.99 and guess what? The fobs both work great. Makes me wonder how many people get screwed over and charged for unnecessary things... maybe the guy thought he could get one over on me because I’m a woman. Either way, our vehicles won’t go back to this dealership. Honesty goes a long way and they obviously need to know to learn the definition of the word. They’re all about the almighty dollar. Stay as far away from here as possible.

.................................Great experience.......................

I had few issues with my vehicle when I arrived at the service department. Service advisor Kahley was wonderful at listening to my issues. She found the right words and made me feel better. My car was fixed and I am happy. - Keep it up!

The tech expert, Chris was very respectful, honest, explained in detail all of my questions. He called us when my car was ready for pick up and walked with me to my car. We brought my car in for an oil change, thus it was not considered a repair.

I have purchased multiple vehicles, both new and used, from AutoNation Ford in Littleton Colorado and they have always been friendly, helpful, and have never pressured me. Great service and friendly staff.

This dealership knows nothing about customer service! DO NOT spend your money here! 2 weeks ago we bought a 2017 Ford F-150 and part of the agreement was they would install stock trailer brakes and a hitch that we could tow our camper with. (Not to mention they lied about the financing including the cost of stop gap and the warranty.) After several calls reminding them of the deal we got an appt. When we got our truck back there was a very large white scratch on the side of the truck and they have refused to fix it. They put 120 miles on the truck, installed after market trailer brakes, and put the wrong hitch on the truck. We called every day for a week trying to speak with a manager to get this fixed and no one would call us back. Finally some guy named Mathew E. Called and after calling me a liar and an @sshole he finally admitted they put the wrong hitch on the truck. TERRIBLE PEOPLE working there!!!! They refuse to help us after we spent our very hard earned money buying this truck from them!!!! Disgusting!!!!

I was contacted by Ford that my door latch on my Escape might malfunction if I don't get it fixed. I wasn't exactly sure what the problem was but I took my car in for repair since they were going to pay for it. I dropped the car off in the evening and they were done before noon the next day. I was surprised when non of the sales people approached me when I went to pick up my car.

Everything about the whole process was smooth. I didn't feel left out, or forced to do anything. I applied online, and was in contact throughout the entire process. Once I was approved, not Pre-approved, they told me to come on in and pick up my vehicle. Didn't try to really up-sell my stuff I didn't need. Very friendly staff. We went through the vehicle, all questions were answered. Will buy my next vehicle from them.

So this will be a long post, but I feel like I should share my experience with autonation because they deserve the credit for the work they've done with me. Back in 2015, it was a dark year for me. My marriage ended, I was just re-entering the workforce, as soon as I got a job I was kicked out of my home and homeless for a short period of time. At the same time my Mitsu threw a rod... Needless to say things didn't look good financially and my credit was tanking from old debt. Every car dealership I went to refused to give me their time unless I had 2k cash in hand. When I went to Autonation North off I25 and highway 36, they listened to my story and they worked hard. At first they tried getting me into a Jeep, but car payments and insurance were too much. They quickly learned that even though I was on the bottom end of things I take my financials very seriously. They spent 6 hours that day working with bank and insurance companies to make sure I was in a car I could afford. That is how I got My Nissan Sentra. Now fast forward to yesterday, the Sentra was declared totalled Wednesday and I needed a car to go to work today. I knew right away I wanted to jeep my business with autonation. I had cash in hand this time and could shop anywhere since I paid off my debt, but I wanted to maintain that relationship. So I went to the Autonation Ford off Broadway and C470 (different location mind you). They took my information and tried to get me into a 2010 Ford Edge. I like the car, but again quickly they would learn how seriously I take my budget. First of all after the test drive the finance gentleman meet me at the door and said "Congratulations on your credit". He could see where I was before and after and congratulated me on my hard work, it's small but an important milestone in my life after.my marriage. Second upon learning my real need because while I talked about a bigger vehicle I still care more about what it looks like financially. The salesman and the gentlemen in financing narrowed it down based on pricing. We came up with a list and the finance gentleman came up with his. Off we went to go look at those cars and we found the precious gem I left the lot with, a 2015 Nissan Versa. If you ever need a car dealership to purchase a vehicle. To help build credit or whatever reason you may have. I STRONGLY recommend autonation. They do work really hard at each of their location to help you find the car you want at the price you can afford. My Nissan will last me quite some time, but I know they will have my business the next time I got to purchase my next vehicle ¿

Great Experience from order to build to delivery. Would definitely recommend.

Great experience...................................................................

We brought our 2017 explorer ( with only 10,000 miles) in on 3/9 because of an oil leak. They had it all day ( they did rotate tires) but could not fix the leak so we brought back Monday 3/12 and left it for repair. They did not call by late Tuesday 3/13 so I called them and they said it was ready. Brought it home and it leaked oil all over our driveway and garage and so I brought back and once again they could not fix it that day so we had to wait the evening of 3/15 to pick it up. The whole experience was very negative and disappointing since we have purchased 3 brand new cars at Autonation in the past year and a half all with extended warranties through them.

I should not have to take my two Ford vehicles in for repairs within 8 months (6,000 miles thermostat failed) and 20 months (29,000 miles APIM failure) when purchased new.

I bought a brand new fx4 3 4 months ago made 4 paymernts and they cant get me a title..brand new 2017. Ive called...visited office a nd called management. Nothing but yhe run around. They wont even trade for another 2018. Dont trust these guys. Yamane Abraham was my sales man...run run run....

On a busy Monday morning, I was in and out with an oil change and tire rotation in just under an hour. Comfy waiting area.

I was so impressed with the thorough inspection of my new-to-me Expedition, explanation of results, and pricing for services, I'll be doing more business here in the future.

Had a recall on my car for 18 months. Every month I had to call to to see if they were finally in. When I was told yes they were available I was excited to say the least but then I was told I needed to bring my car down to have it looked at so they could order the right parts. After trying to make them understand if it is a recall and they have my VIN they don’t need to my car to be present we agreed that it would be ok for me to bring down my car and then just leave it until the parts were received in a few days, get the repair and be done with this. Upon my arrival at the dealership I was now informed that the car did Not need to be brought down and yes I could leave it but it might be months to get it fixed. Their department has been a source of frustration and disappointment for nearly two years.

People very friendly, helpful and took care of my problem fast ,very happy. I purchased or should l say built my truck from scratch there with the manager Chris and gil ,so. Big thumbs up

This is my fourth Fusion (3 in a row now!) and the dealership/process was incredible!

Communication from service writer was awful. I called at the end of the day to find out they weren't done. Said it would be done by noon the next day. The next day I had to call at 5 pm to find out it still wasn't done. She said the technician got called off and had to work on other cars. It was finally completed right at 7 pm. Horrible communication. This was recall work. I won't voluntary bring my car there again.

Mike Nelson and Sana Shahid were awesome! They made buying a new vehicle simple and very comfortable. Thank you both.

Work with Debord in my purchase! She was awesome!

My issue is with the service department and the time it takes to fix issues. I had my 2017 F150 scheduled for a service on a recall with the door latches and a issue with the backup camera. Took truck in on the 2/6 so it could stay overnight to replicate issue and have fixed on the 2/7. Truck was not fixed and schedule another appointment on 2/21 expecting everything to be fixed that day. Everything ended up being fixed on the 2/23. Only reason I am giving 2 stars is that Christopher Hoover did keep in contact about the delays.

Satisfactory recall service. Courteous service attendant.

It was a great experience. I was originally told an 8 hour wait and they had my car ready in 3 hours.

Kahley with services was great! We called ahead and she listened to our needs. When I got there she got started right away on our fix which ended up being more complicated than I originally thought. The wait time was only 30 minutes and the waiting area was nice with Tv's, snacks, and comfortable chairs. I was very impressed!

Have bought 4 cars there from Abraham over the last couple of years. He's the best that there is. He has always been more than helpful and has even taken care of things for me that he didn't have to. He's like family and I can't think of anyone else I'd rather buy a car from. The service Department was also very helpful and they always make sure all my needs are taken care of. I can't think of going anywhere else. A satisfied customer.

Very Happy! Colton Kyls got me the car and financing I wanted!

Do not take your car here! After a month in the shop, they said work was done. I picked my car up and it had several issues. Missing clips, stripped bolt, headlight pointed straight down. I emailed my dissatisfaction and never received a response.

Wow! So surprised to see some bad reviews. I had a wonderful car buying experience here!! Great staff! Michael Nixon was so easy to work with called before I came, told him exactly what I wanted. He listened to every detail, researched for me and when I arrived had the perfect truck waiting for me to test drive. An hour later I was driving it home! So easy! Then Toma in financing called me 2 days later to tell me they found me an even better loan!! Saved me so much money! These guys are great! Highly recommend! I will return!

“We Brought our truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to ford. They sent us over to Heartz for a rental car that we were told they would pay they never did and stuck us with a bill Over $2000 due to the fact they had the truck for over three weeks! To top it off they told us they could not fix the truck that they just sold to us brand new $90k truck that now has the Death Wobble and cant be driven due to the fact it loses complete control out of nowhere at highway speeds they told us to pick it up and said nothing they could do for us. The only thing they did is make the truck worse and refuse to pay for the rental. Their General Manager is a real piece of work. When speaking to him about my concerns he told me the $90,000 “F250 Platinum is NOT DESIGNED TO GO MORE THAN 65MPH, if I wanted a race truck I should have bought and F150!” And he could care less because this is fords problem not his. I explained to him that he sold us the truck not ford. He told me he would not Speak to me and to stop acting mature and to act like a man and deal with the problem!!!!!!!!!!!!!!! Never in my life have I been so disrespected! So end result is I'm out Well over $90,000 on the truck and out another $2000 on the rental! There excuse for not paying the rental was that they don't Work with Heartz!!! Yet they are the ones that recommended them to me know they would pick up the tab and even directed me there. Service manager told me that even though his service adviser made that mistake it was not his responsibility. They have lied to me over and over. When we purchased the truck they lost our checks twice and double charged us on tax because they did not verify what part of the county we lived in. They ignored me for over three months they waited almost for to even send us a check for the difference. We have called multiple times asking for a itemized list of what they did and every time we call the receptionist is extremely nasty to us say she knows who we are yet refuses to give us her name. Now when we call the wont even pick up and transfers the call to other dealerships and their collision center. When they had our truck the service department refused to pick up their phone which caused us to drive from Castle Rock to the dealership to get any update!” NOW: Here we are again in a back and forth limbo with Autonation Ford Littleton and Ford Corporate themselves! Our most recent update from them was when they offered to pay for new tires since they seem to thinkthat is what is causing the Death Wobble. We come to find out after taking back into MedVed Ford 3-4 more times!... the tires still do not fix the problem! In fact now my $90,000 Truck “that is not designed to go over 65MPH” Sun roof just {{POPPED}} while in the Death Wobble causing it to break to the point I cannot close to sunroof all the way. So, let’s say it rains or Snows.... the truck will flood and be completely f**ked. GREAT! Ford Corp still has not taken responsibility and has not approved a buyback like we simply ask for!! What else could they be hiding?? And Why does the General Manager of Autonation Ford Littleton Michael Valentine STILL HAVE HIS JOB?! They told us he was canned! They are continuing to lie to us! And have no common sense of the right thing to do! Autonation agreed to pay for the rental that they originally said the would pay and provide us with receipts on the work preformed that they refused to give us. They also agreed to help with the buy back, in return they asked that we take our review off the internet. They have once again lied Through their teeth. He rental car was paid but they have refused to help us with the buyback and have refused to provide us or for corporate with the receipt showing that time they had it and what was done to try to correct the problem. So we are reposting our reviews with updates due to the fact they have broken their end of the agreement again. So yourself a huge favor and don’t take any of your business here! Still have a truck with death wobble and no fix truck has been in shop for more then 30 days and more then four times so we are past lemon law and have hired a attorney. Lemon Law is the least of your worries.

I had to take my Escape in for routine maintenance and also for severe brake issues. My service manager Schiller Murphy was professional and courteous, and explained the issues with my car in terms I could understand. I will definitely be requesting him in the future. Thanks!

I had to take my Escape in for routine maintenance and also brake problems. My service manager Schiller Murphy was professional and courteous. He spelled everything out for me in layman's terms and placed value in my being a repeat customer. Thanks!

Matt helped me find a great vehicle . No nonsense approach - no games . Great experience !!!

Purchased my new vehicle from Autonation last weekend. Worked with Michael Nixon in sales and Sana in finance, both were wonderful and helped every step of the way. Drove over an hour to buy my vehicle from this dealership and will anytime I buy in the future. Would recommend to anyone!

I had to take my escape in after a recall service was done. There is no way the serviceman didn?t notice the issue after it sat there for 3 hrs before I went to get the car.. nothing was said and I dealt with it that afternoon.

Great selection of vehicles good customer service. What more can you ask for. Matt Caswell took good care of my situation...

As a first time car buyer, I wouldn't change a thing about the experience i had with Matthew at Autonation Ford in Littleton.

I had never been in a dealership by myself or with intent to purchase a vehicle for myself so i had very little knowledge of the process. I was pleasantly greeted by a staff member, his name was Matthew. I left the dealership feeling much more confident in purchasing a vehicle, and i do intend to go back and i trust that he will sell me the perfect vehicle based on my needs and financial situation. It was overall the perfect car-buying experience.

Everything went very smoothly & rather quickly. Everyone was very friendly & explained everything very extensively. It was the best car buying experience I’ve ever had.F

I purchased the vehicle the end of January 2017. When I bought the car I also purchased an extended warranty with it. I was told by the sales person that if a repair was needed I could go to any ASE Certified mechanic to get the repair done. I recently needed to have a repair done and found that it was not covered by the warranty. I went to the mechanic I have used for several years to do the repair. When he advised me that the warranty company would not authorise him to do the work I went to the dealership and spoke with a person and was again told the at my mechanic could do the work. After talking with him he again let me know that his request to do the work was declined. I went back to the dealer and spoke with the finance manager and he stated to me that he was certain that my mechanic could do the work . after calling the warranty company it was indeed found the only a Ford Dealership could do the work. If I had known that I would never have bought the warranty from the dealer. I would have purchased one from my credit union where I had the car financed. I feel that I was misled at the least and lied to at the most. The repair was done which I had to pay for out of pocket. Autonation Ford Littleton will not get any more of my business.

Everyone at the dealership was professional and made the process easy.

The car came with tires that were not safe, I was told I was lucky to make it home. Their response to this was that they checked the tires and they were fine!! That’s customer service at its finest. Tires on the car were 9 years old, DOT09, tread looked good but the rubber was basically coming apart. A set of tires would have cost the dealership $500. Customer service at its finest!! Never buy a car there or any other auto nation again. Salesman was great, rest of the experience was very corporate, as if I wa just the next one up!!

i have noting to say. Great people !!!Great service

Repair took longer than expected and was more expensive than it should have been.

Excellent no haggle sale. I knew what i wanted and they didn't pressure me into anything else.

I recently bought a used Toyota 4 Runner from Matthew C and had an amazing experience. He was very thorough and extremely polite. Best and easiest vehicle purchase I have made so far!

I purchased a used 4 Runner. My sales rep, Matthew C, was extremely helpful and made my experience very easy. I would definitely recommend asking for Matt if you go here to purchase a new vehicle!

I just bought a new truck here and the customer service was outstanding! Our salesman was Mike Nixon. He was the best. Made the wholeness process so easy. He was professional and kind. I would buy a car from him again! Will absolutely recommend Ford Auto Nation to everyone looking for a new or used car. Tina in finance was awesome littletonas well! So please tell and easy to wrk with. Such

I recently bought a 2018 Ford Edge from AutoNation in Littleton, CO. I live in Georgia and was all set to buy the car I wanted locally. Unfortunately, that deal fell through at the last minute. I did a national internet search for the car and located 2 candidates - one in Littleton and one in Idaho. I contacted the AutoNation in Littleton. They were extremely helpful, gave me the price I wanted for my trade-in and put a hold on the car I wanted so it wouldn't get sold before I got there. I drove my old car out to Colorado, and ended up trading it in on the new Edge. Couldn't have been easier (except for the long drive). My previous car was an Edge so this purchase was an upgrade to that vehicle. I love the new car and I highly recommend this AutoNation.

Sorry let me do this again - Friendly, excellent service. I will give this place another look when I really need to buy a car. Just out and about looking at cars. I forgot the mention the sales person's name, thank you "Alyssa", for your attentiveness.

Matthew has been a great help in my truck search. I would definitely recommend this dealership!

Great place! Matthew Caswell gives great advice and a wonderful experience. Easy process with great people.

Friendly, excellent service. I will give this place another look when I really need to buy a car. Just out and about looking at cars.

HORRIBLE CUSTOMER SERVICE!!! Completely incompetent SErvice department, including the SErvice Manager. Scheduled a recall service on the Coolant sensor level and to repair wiring from rabbit damage. Many many issues along the way but short story they didnt get the bumper on back right and broke the wheel well molding, but still delivered the car back, late i might add. in addition, the work performed on the coolant level sensor was not done properly, the next day the car says coolant level low, service required, and was AGAIN delivered back with a broken modling that they broke....thats twice! After a difficult call with both the Service manager and the GM of the dealership, they FINALLY delivered the car back complete and fixed. COMPLETE INCOMPETENCE AND ABSOLUTELY NO OWNERSHIP FROM THE GM DOWN THE THE TECHNICIAN THAT WORKED ON IT. DO NOT USE THIS DEALERSHIP!!!!!!

You will be lucky to ever sell a car again. LOL. Come on. Thanks Ford

The trucks they sell cant drive faster than 65mph, use other stealerships because they sell faster vehicles.

Service department had my car for 4 days for a recall and never touched the car. They said they were so busy and the parts were back ordered. Then they didn't tell me about a rental car until I asked 3 times. Funny, when I brought the car in they had the parts. We picked up the car and are having to drive it as is until we get it to another dealership. Worst service experience I have ever had.

I called Autonation Ford Littelton today because of my truck. I got it back and the radio, the radar detector and the horn were not working and the bug shield was broken. They said they were sorry but their counter person didn't communicate to their mechanic and they don't know how to fix it, and aren't responsible for any damage. They politely said kiss off, we don't want your business. The truth is out. They can't responsibly change a flat. Beware of morons.

Just heard the audio clip of your guy telling a customer that his $90k f250 wasn't designed to go over 65mph. Can't imagine being the laughing stock of Facebook is gonna do y'all much good. Hope y'all make it right and educate your employees so they don't get called on any more of their bs.

Don’t know what they are doing. Complete joke of a dealership.

Wish I read the other reviews on how bad they are. Should have known they botched the first oil change. They change service folks like crazy are not very competent at all and I know cars. Bought car from then and had 3 service issues they screwed up all 3. Told me get car out of there after motor focus St motor blew up. Was told by other dealer their diagnosis was wrong. Had to go to Ford HQ in the end. Run from these clowns

-5 STARS. The worst nightmare I’ve ever experienced. First of all, I called them a week ago to set up an appointment to get my Toyota 4Runner fixed. I presumed it was the alternator and battery that needed to be replaced since my headlights were dimming out, the car was shaking and struggling to start. This is a very easy repair. AutoNation Ford Littleton is the location in which I bought the car so I assumed I could get it fixed there with my silver plan I payed $3000 for. They forwarded me to AutoNation Toyota without telling me. I assumed I was talking to someone at AutoNation Ford the entire time. We brought the 4Runner into Ford and they told us we didn’t have an appointment. The woman I talked to, Maddie denied talking to me at all and treated us like we were stupid. They took my 4Runner to fix anyway....BIG MISTAKE! They kept it overnight and I went to pick it up the next day. My girlfriend drove it and it died at a stoplight. We brought it back to AutoNation Ford Littleton. They said “since we told them it might be the alternator and battery, that’s all they fixed.” It could have been a number of things but I’m not a mechanic, they are! They basically blamed us for saying what could possibly be wrong. We had to demand for them to keep the repair order open and look into it further which they finally did. This is my daily driver and under the silver plan, I’m entitled to a free rental car during repair. They would not give me a rental! They said “I’m not making any promises” and I told them to call me when a rental became available and no one ever did. They kept the car for a week and I was without a car the entire time. I received a call from Maddie saying that they couldn’t figure out the issue and couldn’t repeat the problem when driving it. It’s obvious there is still an issue with the car. I picked up the car today to find that my traction control and brake dashboard lights are on! This isn’t even a relatable issue to the original! They managed to break something else! We tried calling the service department and general manager and could not get a response. I called the corporate office to file a complaint and I’m expecting to hear back from them shortly. If I don’t, I will be contacting my lawyer. What ever you do, DO NOT GO HERE TO FIX YOUR CAR!

WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED IN MY LIFE.

I’m really impressed with the quality of the car and amazing customer service by our New advisor Marcus Pitman . I’m �happy!! I trade my 2017 X5 for a Edge and was the best thing I have done in years. I’ve been driving BMW for the last 8 years and don’t miss a thing actually my Edge has MORE than all the fixtures I had en several Bmw all together and for a great price. Thanks Marcus Pitman At AutoNation LIttleton (Broadway and County Lune) for show me the light � haha.

Oil change done quickly. Thanks to Schiller Murphy.

BEWARE! Bought an Escape here 5 years ago. Love the car but made the mistake of buying 5 years of oil change. Didn’t put enough miles on the car to use the oil changes. Our fault but left 3 messages to talk to someone about using at least one more oil change and NO ONE would ever return our calls. Will not return or recommend.

Spoke to Kevin yesterday about checking out a Dodge Durango. Said I’d be there tonight to check it out. Got a babysitter for my 3 year old and went after work to check it. I arrived after my half hour drive to find out that not only was Kevin not there, they couldn’t find the car I was going to look at. Didn’t get an email or call to let me know that Kevin wasn’t there and the car I was going to look at wasn’t available to even see. #WasteMyTime2017 #TerribleCustomerService

Great car buying experience. Love the car. Sales person was friendly and got me in the exact car I wanted.

Our experience with Ford AutoNation was excellent. We had an unusual problem with our Ford 150 Truck. The nearly new battery went dead every few days. After investigating the problem, the service repairman found that it was a faulty connection in the electrical system. Also, the Repair Dept. Customer Service young lady was excellent in explaining the problem and how they planned to repair it. A big thanks to everyone who helped us.

Great car buying experience, got me into a brand new Ford Escape for a great price

When I pulled up at 7:15 for service there were several people in line ahead of me and all the service representatives were busy. The service manager came out and apologized and took care of my paperwork (for an Escape recall). He made sure I didn't need a ride home. Car was finished in a few hours and they even filled up my gas tank. I have bought three vehicles here and have no complaints. Thank you FORD.

Had an odd ignition problem than rendered the truck inoperable. The folks at AutoNation had me back on the road in no time. Although I bought the truck at another dealership, I will have all future service done here!

This is a nice place, with helpful and kind staff, I didn’t feel pressured at all. Tommy Besu and Bobby and Billy were very good to work with, and I got a great car, the shop did a quality inspection and detail.

I bought my brand new focus from them last week and I have to say I was impressed by the service I received. Michael my sales person was great he didn't pressure me like 99% of the other salesmen I've met with and was overall courteous and quick to respond to any questions I had. He greeted by fiance and treated her with respect and kept her part of the discussions even though she wasn't on the loan for the vehicle. That really made a good impression. Overall they made my experience alot easier which is a great help when your in the stressful situation of buying a car. I definitely recommend them to anyone and more especially Michael his customer service vastly exceeded the standards from most dealers I've come to know

I made an appointment to get an extra key made for my new Ford I purchased from another dealer, I sat in my car in the line for 10 minutes without being acknowledged, then went inside and stood for another 10 minutes before a very nice but obvious new gentleman helped me. After 10-15 minutes if paperwork, I was told they could not make the key and had to order one, when I expressed my disappointment that I made an appointment to get a key made and they didn’t tell me they couldn’t do it when I made the appointment, one of the other service managers became very combative and argumentative with me, as if I did something wrong. Clearly I did, I chose this service department. The gentleman who helped me was very polite and apologetic, but I won’t be returning, even though this dealership is minutes from my home.

Job well done, but had vehicle for eight days. Had to wait on parts j

Beware...poor service department. They Will gladly take in your vehicle...then your at their mercy to find out how much or how long.

Abdulwahed was fun to hang with an made purchasing my car fun. I felt like I made a great decision walking out and couldn’t have asked for a smoother transaction. He’s the man to go and so is Autonation Ford Littleton. Thank you!

The story is too long to go over, but the bottom line is that the service department is nothing short of awful. I would never treat a person the way they treated me. I had to call multiple times per day just to get in touch with someone and they continued to give excuses for 14 days as to why they weren't diagnosing my truck issues. I was patient with their indifference, but they simply don't care. My advice is simple: never go to AutoNation Ford Littleton for service on your vehicle. Read the reviews on their Facebook page. More than a third of them are terrible.

What a horrific experience with the service/maintenance department! If I could give a rating of zero stars I would. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

Terrific job and smooth process. Love my new Escape.

Don?t have you auto serviced here! Came in for a transmission service, and was ?talked into a transmission diagnostic?. Ended up still needing a service!

My Service was awesome. Shane was the best!! I will recommend to all my friends !!

Thank you Christopher and team at Autonation Ford in Littleton. There service was thorough and prompt. If I ever need service on my truck, I'll be bringing it there again!

I bought a 2017 Santa fe salesman was very nice easy going, after that things really went slow ended up spending over 3 hrs on finance and detailing. most of the time detailing I heard the saleman tell detail like it was new. Ground in food in the carpet, dead leaves in the cargo, trash in the rear cup holders and dirty windows really! you spend nearly 30,000 for a car you should expect better. this after nearly 2 hrs for detailing. I went home cleaned the windows, carpet, trash and leaves out in about 15 minutes. And just think I had to wait 2 hrs to do it.

The buying part of the experience went fine ,the two salesmen that we had were great, but after that everything went downhill. There is no communication between the sales department and service, when you call service for updates you are left on hold and forgotten. Although I love the truck I wish I had read the reviews before the purchase. I really hope they take this review and find a way to correct the problem.

Very good and timely. Faster than anticipated. Had my recall completed

Special kudos to Service Coordinator Michael and his Technician for doing a great job fixing my 2010 Ford Escape that I drove from Florida to Colorado. They fixed the two issues I mentioned and also repaired a couple other items needing service. They worked me in to their schedule even though I didn't have an appointment. Really appreciate what they did and their attention to detail. Highly recommend them for people needing service.

The process was streamlined and worth the trip, Colton picked us up from the airport and got us back on the road fairly quick.

Colton is awesome! Helped facilitate the purchase from a thousand miles away.

I brought my car in for a recall and to replace the 4x4 package plate that had fallen off. I dropped my car off at the scheduled time at 7:15am and paid to Uber to a meeting. I came back at 11am since no one had responded to my call and my truck had not moved or been touched. I was then told the replacement part was never ordered and there was nothing your team could do. I scheduled the 7:15AM appointment ten days prior. It was a complete disrespect for my time and the scheduler didn't seem care. I purchase my car there and I most likely will not come back.

I called in for a transmission service on my 2011 F2 50, they said they were two weeks out… I made the appointment for October 13th. When I dropped off the truck the service advisor talk me into getting a transmission diagnosis even though my truck was due for a transmission service… Two days later they called and said their transmission tech did not show up for work, I said fine call me when you know something. Three days later, they call my home phone and ask for more info on the problem I was having instead of my cell phone that I had given to the tech as my priority phone number! I call back Friday morning and talk to a different tech for 10 minutes, he advised me that I should’ve had a transmission service instead of a diagnosis! I said fine let’s go ahead and do the transmission service, that’s what I wanted in the first place! Three days later my original service tech calls me and says he cannot find anything wrong with my truck, even though it had hesitation when putting it into gear for me every day! Needless to say I was very disappointed of the lack of communication of your company! I told my original service tech to immediately stop all work on my truck, so that I could come and pick it up… I had read many reviews that were Very negative of AutoNation Ford. I will never make the mistake of doing business there again… They had my truck for total of eight days, I was charged $179 work I did not need, I needed a transmission service with the fluids replaced! Congratulations AutoNation Ford, on yet another “stellar” review!!

Easy, with a comfortable lounge. Was kept informed on the progress.

Terrible experience with the maintenance department concerning a recall service. Dropped car off at appointment time of 0945 and was told we would receive a phone call in afternoon concerning status. Around 1700 still no phone call so called and left message for Ed, our designated service advisor, to call and give us a status. At 1800, still no phone call, so called again and this time talked to Shayne. He was nice and said he didn't know what was going on, but would try to contact Ed who had already left for the day. Finally discovered that absolutely nothing was done about the car and that it would have to be left overnight which, obviously, was never discussed. Also notes that Shayne discovered implied that Ed had tried to call us but our phone just rang and rang. That is B.S. since we were home all day waiting to hear about the car and if he dialed the wrong number then he should have tried calling again. Anyway, since we needed the car the next day, went and got it and haven't been back. Still not happy about the lack of customer service. Additionally, when we dropped it off, there was no customer parking while I was there to bring my wife home.

Where to begin; The fact that I still don’t my second set of keys? The fact that when trying to clean my windshield the washer fluid runs out by the driver’s side front tire, like a puppy who couldn’t hold it any longer, and never reaches the windshield? The fact that it took almost an hour to pick up a car when I had completed all the paperwork for and my bank’s check had been processed before 1:30 that afternoon? The fact that my five day warranty expired before I got to drive the car home? That fact that the dealership adds in an auto theft insurance policy?

Kendra was really helpful! She was willing to come on her day off to help me purchase my new car. And also everyone else was really helpful.

I had a Tonneau cover and Boxlink cleats installed. I was in and out of the service area in about an hour. Shane, the service adviser, was very helpful. After showing me how to work the cover, we sat in the cab of my truck and he answered a few questions about settings.

The best experience I've had buying a new vehicle. The best price, very knowledgeable sales person, great selection of vehicles, and friendly environment.

Car was totaled and was in a crunch to get a beer vehicle and found what I wanted and was able to get the deal I wanted and was out and done in less than 2 hours.

The leather seams are splitting on my 2012 Ford Explorer. This is a pervasive problem with the Explorer. I have Ford's premium extended warranty. I bought my car at AutoNation Ford Littleton and brought this issue to them to fix. Chris, the Assistant Service Manager, kept my car for 2 days. He honestly seemed pretty disinterested in helping me. He said he is still working on it but in a "don't call me I'll call you" kind of way. A coworker had the same issue with her Explorer which she purchased at Groove Ford. Groove repaired the problem to retain her business. I don't think AutoNation Ford really cares about keeping my business. If you are buying a new Ford or having yours serviced, don't go here. Find a dealer that cares about your business.

Auto Repair: May just be the single most miserable experience of my entire life. This place is a joke and is purely looking for your money with no regard to customer service. Go somewhere else. Far better dealerships in this area with way better customer service. Had a major breakdown on the west side of Vail Pass. Had the vehicle towed there on a Friday afternoon. Called to let them know to expect it and they confirmed they received it on Friday afternoon. They said they would get it in hopefully Friday but for sure Monday. After hearing nothing by Monday afternoon I physically go to the dealership to check on status. They have not even checked the vehicle in yet. Keys are just thrown in the corner on the counter. Also, they said they had no record of a vehicle being towed in. After searching the lot my truck was in the corner. FOUND IT! "Oh, I remember that vehicle now"! Assured me it would be looked at Monday. Called Tuesday and was told "they are busy now". OK so much for first in line I guess. Rather pump out those $50 oil changes and $50 tire rotations I guess. Finally, get a diagnoses of some major parts needed in the transmission. Pretty major repair. Quoted me 3-4 thousand dollars. I asked for a complete estimate of the parts and labor Tuesday Morning. I was dealing with a person by the name of Schiller whom assured me it would be over in the morning (Wednesday). After two days of dodged phone calls, emails, and text messages still no estimate. Naturally, with a repair of this magnitude, I would have liked to get a second look and opinion. They refuse to supply the estimate. I decided to just pull the vehicle from their possession. They would not release the vehicle until I paid $185.00 ransom money to get it out. They claimed it was for the diagnostics of the problem. Fine I understand. "Can I have the paper work and the diagnostic". Nope they refused to supply it. So basically I paid $185.00 ransom money for a receipt. Not even sure this is legal. I should be supplied something for what I paid money for. Finally got it over to a transmission specialist and they had a "FREE" estimate of the repairs within 1 working day (including detailed list of all parts, services, and labor.) They recommended a complete different course of action for the repair that was less expensive, a better solution for longevity of the vehicle, and a proper all around approach. These guys are just awful! Do not do it! I am warning you now. Save your self hours of frustration and piece of mind by looking elsewhere. They have completely lost my business permanently.

This location used to have a quick lane, now you have to make an appointment for just an oil change. I was not aware of this. My wait was 1 hour 25 minutes. I bought my vehicle from this location and have always had my car serviced there. I will be looking for a different location. To make matters worse, apparently my drain plug was not put on correctly or not tightened. My car was leaking oil. If it wasn't for Michael telling me to just bring my vehicle back so they could check it out, I would've given them one star. This was the worst experience I have ever had there. The wait time for them to check out the problem took 45 minutes. My total time for just an oil change took 2 hours 20 minutes over the course of two days and because I didn't have an appointment, I was not able to add on any of the recommended services that day.

Russ and Gil were awesome! The rest of it? Fair at best. No haggle pricing is a scam to make the dealer more money. I will never shop at another Autonation store as long as this is the policy, NEVER. Communication between finance and myself was seriously flawed. Didn't call or email me but my wife instead. Not sure why since they had only my info. Ran into an angry customer on the lot who roared off in a new Dodge truck(at the ford dealer) telling me he would never shop there again. I can see why after reading the reviews here. My experience was similar, the same old car store skullduggery with some decoration to try and make you feel good about getting screwed. Please refrain from referring people to the general manger anymore. OBVIOUSLY this person has NOT been addressing the issues your customers report or your page wouldn't be so embarrassing... I do like my truck though. Thanks Russ and Gil for getting me through the wasteland experience that is Autonation!

Will not be coming here for another vehicle again! First: My vehicle was not financed through the correct financial institution and when told this, the finance people were not very helpful in finding a solution to the problem. Second: The paperwork was not done right and after having the vehicle for 3 months, had to go and resign papers that should have been done when I bought the vehicle. Overall, not very satisfied at all with this dealership whatsoever. Love my vehicle but not who sold it to me!

Excellent Service, highly recommend. Will continue to take my car to this location for all service work on my car.

The Service department is very helpful and did a great job on the fix of our Focus.

The truck was fine but agents were so busy all the time it was hard to get the paperwork done since I bought the vehicle sight unseen......

We bought an Explorer this week and couldn't be happier with the service and price we got. Driving an hour from Colorado Springs was well worth the trip. Ed Rizza was our salesman. We spoke on the phone and worked out the numbers to the one I wanted. My current vehicle lease wasn't up until another 10 months but he was able to give us what we needed to get out of it when 3 other dealers quoted me $1500-$2000 under. Because of that, we were able to get the Explorer. I told him no surprises when we get there, and there wasn't any at all. No bait and switch number games at Autonation Littleton Ford. Also, our finance lady was Sunna and she was very pleasant and professional. We went on a Saturday so they were busy and we had to wait awhile to sign at finance, but that's understandable. Go during the week if you don't want to wait as long to sign. But It was a great car buying experience! And we love our new Explorer!!

Had a 7:17 AM appointment, but they didn't end up getting to my car the first day, finally got to it the 2nd day and ended up with a huge bill for the relative amount of work that was done, which was replacing a fuse, a relay and a rear window switch; $612.00. Had a hard time getting them to call me back to find out when my truck would be finished. I'll be finding a new shop for all future service.

I made an appointment to have my car serviced at 7:45am in the morning. By 1:00pm I hadn't heard back from the Service Desk regarding the completion of my car, so I called to get an update. The phone rang and rang with no answer. I hung up, and called back 5 minutes later, with the same result. I called again 10 minutes later and someone anwered. The person was unable to give me an answer to let me know that my car was ready or not. I let him know that I needed to have my car by 2:15pm so that I could pick my son up from school. He said that the person responsible for my car (Schiller Murphy?), was on lunch break, but would be back soon and that he would leave Schiller a message to call me back. After not hearing back from Schiller with an update, I called back and he answered the phone to tell me that my car was ready. It was 2:30pm at this time and by this time I had to have made other arrangements to pick my son up from school. I went to pick my car up at 3:00pm. There is NO Way it should take over 7 hours for my car to have an Oil Change, Rotate Tires and Coolant Flush!

Always have been and always will be a loyal ford owner. However, I have had the worst car buying experience of my life at Autonation ford Littleton. I have never been treated with so much to the point of being verbally threatened by the sales manager Chris last night when trying to have some extra line items removed from the price that I requested not be added like a service package. This is after I put a down payment down on the car that was at the rail yard and it would be delivered in a day or two. It took 21 days for the car to be delivered and receiving the excuse that they are not allowed to call the rail yard to expedite the delivery. When it finally arrived I received three different excuses on what happened. I WILL NEVER BUY A CAR THERE AGAIN. NO ONE SHOULD EVER BUY A VEHICLE AT AUTONATION FORD LITTLETON!

So far my experience as been really good in working with everyone.

very friendly staff, good service. No hustle. Especially Scot, our dealer, was very nice to us. Thank you!

As a new customer I was treated very well and had everything explained well concerning the items I came in to have serviced.

Service completed within reasonable amount of time.

Marcus Pitman was very cordial, responsive, and easy to work with. He responded to several e-mail inquiries before even visiting the dealership and was very responsive and patient while we compared two vehicles we were considering.

Yemane Abraham provided an excellent car buying experience for us. We would definitely buy again from him at AutoNation on Broadway and County Line Road.

Excellent experience buying my escape! Tim Laurie was so helpful and he made the car buying experience so enjoyable!

It took 6 weeks for my repairs when I was originally tole it would take 2. They never called me with updates unless I called them first, and even then, they rarely had information or answers to my questions. I feel that I was treated so poorly partially due to my female gender.

Dropped in to get my oil changed towards the end of the day......not only did they get me in they were done in 45 mins

Excellent experience using both Auto Nation and the USAA car buying process.

Fantastic experience with Dan McNamee and Rodney Barnes today when we purchased our 2015 Platinum. Stress free, no hassle, professional experience. Thanks guys!

We got a decent deal, but it wasn't a very personal experience. Also, car only had 1key fob. They told me I could bring it in a get a deal..(estimated $300) Found replacement online for $35. I kinda feel like they should have got us another key, rather than gouge us for one.

Excellent customer service. I left the dealer knowing I was taken care of.

Friendly staff. They took great care of me and my car. They did not try and sell me anything I didn't need.

We already canceled the deal. We met with Mark Perez and Tommy Baca and decided to seek an SUV elsewhere. We had picked a $13k SUV and were given a 12.99 apr estimate. I went out to the truck with my 2 infants and she went into finance. She ended up with a 7.54 apr so they sold her a $915 windshield protection plan, a $899 road hazard warranty on tires and a warranty that's $3700. The payment stayed relatively the same so I didn't notice until later. I'm glad we were within our 5 day 250 mile money back guarantee so we could cancel the whole deal. I guess the only advice I can give is don't let your friends or family who don't have car buying experience go into finance alone. She didn't even realize you guys hit her over the head for $5k. Just glad I caught it and got it resolved before our $13k SUV cost us $18k. Have a good one guys.

The store was very busy - but, I received good communication and the car was finished sooner than I expected.

I feel we got a good deal on the RAV4 we purchased from AutoNation Ford but found out the back tires were only at 25 lb I hope they went through the complete maintenance checked on this used vehicle but overall the experience was good

Did not honor service coupon on their site and did not repair tire that was on the service ticket

My service person was great! Though what was not great: 1. Made appointment, was assigned a service person who I found out was out on vacation that week.... so lost some time trying to find that out lucky for me Kyle stepped 2. I was never informed vehicle was ready.... I figured it should be and showed up, I did try calling and phone just rang and rang.... when it went to front desk forwarded me back to service where it rang and rang.. one round eventually got to a voice mail box of a person whose name I was not familiar and they did not identify who there were. 3. Current setup is a bit chaotic, not sure where to go, stand and no one approaches or asks, or directs you 4. Person driving me back to my office does not wear seatbelt and is proud of fact he has been ticketed 3 times for not wearing one... showed me his fake seat belt

Warren and his team were great, there was just a little miscommunication about the readiness of the vehicle however the work was fantastic. This was a huge job and they handled it well and in a timely manor.

Great service! I have nothing more to add as this sums it up!

As is usual don't trust what the salesman says. Russ told us all the fluids would be topped off. Not so the gas was almost empty. He told us that he would fix the lighted visors, didn't happen. My advice is to get everything in writing.

I took my Expedition in for fairly routine repairs (heated seat wouldn't turn on, engine hesitant, rear brakes). Everything was going fine and then when I called to see if it was ready to pick up they said, "well, we're going to have to have you bring it back in because a tow truck smashed into it here on the lot and the back and side will need to be repaired." While I'm happy that they accepted responsibility and are repairing the vehicle without question, it does make one think about the level of care my vehicle is truly getting while at the dealership. Then when I went to pick up my repaired but damaged vehicle (they can't get me into the body shop for a couple of weeks) I noticed that I hadn't been charged for the new rear brake pads. Well, in the aftermath of the wreck that evidently got overlooked too and they weren't changed out. I've been taking my trucks to this Ford dealership for over 13 years and this time I definitely left shaking my head...

the entire staff was pleasant, non pushy and made the process effortless

i found the vehicle that i wanted at the price that i wanted to pay. Marcus Pitman, the gentleman who took care of me, was wonderful, patient, informative and personable. i highly recommend the Littleton Ford/Autonation dealership.

Family vacation, pulling new fifth wheel, when my F350 thermostat redlined. Limped into Littleton, CO. One dealer, "Two weeks before we can see it." Called Auto Nation Ford, talked with Jeff in service. "We have best diesel mechanic in Denver, he is swamped, but bring it in. Will try for diagnosis by days end, repair...maybe two days, depending on problem." Had diagnosis that afternoon as promised, and repaired, on the road, the next morning. Thank you, thank you Brad

Our Ford Escape was in for service work due to a recent recall. We decided to have a tire rotation and oil change done at the same time. I arrived at 6:50 am and was met promptly at 7:00 am. I never received a phone call back that day so I went to get the vehicle at 6:00 pm that same evening. Our car was not ready. We were surprised and disappointed. We went back home and received a phone call later that night stating that our car would be delivered to us in the morning and there would be no charge for the oil.change and tire rotation. It was a nice gesture but would have rather just had the work done without the hassle.

The young man who assisted me was helpful, and courteouasked for mre. He kept me informed, and was very polite. s. I couldn't have

I have taken my 2011 F150 to this dealership three times since May 25 2017. Three times for the same issue. Three times I've been told it's a different repair. First the turbos. Warranty covered that. I also had a full service at which time they fixed a timing issue. $600. Towing $150. Drove it for 2 weeks and still had same issue, towed ti back to them. Then they said it was the exhaust sensor. Had them fix that and front brakes. $1011. Towing $98. Picked it up Saturday. Wasn't running right. Service dept closed at 5 so I drove home and parked up and called dealership, left message. Never did hear back from them. Sunday morning I wanted to park it in different spot. Now engine is making loud tapping. Went to dealership Monday mid-morning (it's 50 mins from where I live). Spoke with Service Manager Michael. I ask that they cover towing this time because obviously the issue hasn't ever been fixed. He responds that yeah. They'll cover towing. "...but if it turns out that it's not OUR issue, we will be an entirely differing conversation'. He's a charmer. Service dept calls me Tuesday to tell me they can't figure it out. They have to call in a Ford Engineer. Later they call, it's now the PCM causing the truck to lose power, the same issue I've had since day one, and fixed twice already. The computer needs replacing. $1065. BUT! The mechanic apparently feels SO badly that I've already spent so much money trying to fix this issue, he has offered to work on it FOR FREE! Now I know something is up. Everyone knows something is up. No mechanic, working for a big dealership like AutoNation Ford is going to offer to work for free unless he/she/they know something is wrong with what they previously did. I have called FORD directly. Am now waiting to see how they will resolve this. I went to the dealership because I purchased the truck from them, and trusted they would know what they were doing.

Very good. Done on time. Honest and knowledgeable.

I was looking for F350 srw for awhile told tom baca what I wanted and he found the one I wanted and he got me a great deal thanks again tom and Russ I love my truck

My service advisor, Lee Jerry, was professional, personable and really cared about getting my car running at it's optimum performance. Getting your car serviced is just a time consuming, really don't care because nothing's wrong, have to do task. But, Lee made it tolerable and kept me informed as to how the service was proceeding and when I could anticipate it being done. THANKS!

The man I met with helped figure out what we tried to describe of how the car unit was clicking at us as if we were low on gas whenever we hit a bump. This happened even though we were 100% fuel. We now hope when we drive back to FL this will not continue. I seems right now in 2 wiles OK.

Love my 2017 Ford Fusion!! Great people to do business with!! One happy customer!!!

We purchased our second truck from Autonation Ford.in Littleton from Dan Cutter a sales rep. Great to work with him and the sales process was very easy. Our two sons heave each purchased an auto there as well. Took my F350 in for oil, filter etc. plus one minor repair. Also gave them a print out showing a quote on new tires. They price matched the tires. When I went to get truck the minor repair had been over looked, Service Writer James jumped into action and had it fixed right away. The part was not covered under warranty but he did not charge to make up for their oversight. In the past I have not used dealerships for repair or service. However, Autonation Ford in Littleton has changed that.

I took my F350 in for and oil and filter change plus a small repair to the trailer hitch pug. I also gave them a price from and other tire store. They matched the price on the tires. When the truck was ready I arrived to pick it up and they had over lookded the hitch repair. James the service writer jumped into action and took care of right away. He did not charge me for the part to make up for it. I was very satisfied with everything. The only complaint I have with Autonation is there phone system, when you call you have to work through a press this and press that. I have purchased two vehicles from Dan Cutter there, our two sons have each purchased one there as well and were happy.