12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Ford Littleton

I purchased my F250 Replacement from this dealer on 01/26/2021. During purchasing, the senoir sell representative Mr. Gil was very nice and very professional to guide me about my new vehicle. I added update, he gave me very important information about my components. I am very happy with his assistant and recommend other buyers to contact him if you want to buy your vehicle from this store. However, I also not happy with its finance department. When I received documents, the options paper shows them in main area but no option was shown in incompatible location. I didn't realize I should not accept them and made mistake. After back home, I saw this problem and went to this store tried to cancel my options next morning. When I met Ali in Finance department, he rejected my cancellation. In the afternoon, I saw that there were cancellation items in Agreements. I also saw this statement from AutoNation website which said buyer can cancel their any protection product in any time. I couldn't understand why Mr. Ali refused my cancellation just because this cancellation will affect his bonus? I contacted AutoNation Main Service in Florida. He registered my claim to linked to this store. I was told that this dealer would contact with 4-5 days to resolve my problem. For this experience, I advice buyers must be careful your contract and should not trust it's finance staffs. I also recommend AutoNation Littleton company that you should training your employees and do not let them make troubles for your company. This store has not only very nice sell representative but also very bad Finance staffs. Update 02/02/2021: I received call in last weekend from Financial staff for a cancellation appointment. When I went his office today, he cancelled four plans except Appearance Plan. He said that this plan was belonged to Sale Department. When I back home checked document and saw that it is one of Automation's Economy Option! I could not understand why AutoNation Littleton Ford rejected to cancel? I am waiting this store to give me a reasonable explains. Update 02/03/2021: I received a call from a finance guy of this store in this noontime. He said that he could not cancel this Appearance Protection plan because he didn't add it and didn't know who add it. I told me that I could contact anybody I want for it. It is real wild. Why did this store do that to the customer?

Jimmy Hu Feb 3, 2021

Ford Littleton On August 1st I left New Hampshire on a road trip to Colorado. On August 7th my check engine light came on while driving through Kansas. I scheduled an appointment with Ford of Littleton Colorado for August 10th, as they were closed Sunday when I would be arriving in Colorado. I was stoked to get this appointment because all other fords in Colorado were booked out a whole week or more and this was pretty time sensitive since I was only going to be in the area for two weeks and then be heading back to NH. On Monday August 10th I waited in the dealership from 2-5 pm while they performed a diagnostic procedure to figure out what was wrong with my diesel exhaust heater (which has given me issues in the past and was fully replaced back in February at a different ford dealership). It was nice to have an area to sit with great WiFi, coffee, water, and access to a bathroom. These things are crucial for someone like me who is nomadic and living on the road and super appreciated, especially since COVID is a thing and other places I’ve gone to in recent months have had no coffee available and one I went to had no working bathrooms. This is all understandable, but can be difficult to navigate in a city you’re unfamiliar with. Speaking of the bathrooms, the cleaning staff was really wonderful at keeping up with sanitizing the restrooms as well as the entire dealership including all doors, tables, seats, and others areas commonly touched. My van seat was covered with plastic as well as the floor and all employees were wearing masks at all times. Masks were required inside the dealership and this was really great to see enforced well. Staff were friendly as I went in and out to stretch and get air. My service technician, Mandy, was very nice and understanding of my time constraint. The repair my van required would take up to two weeks to get parts due to a national back order. She was able to come up with a plan with vehicle tech staff to do a temporary repair that would hold enough to get me back to NH. They told me that they would order the part overnight and asked me to bring my van back the next day. While on the road that day I realized that my dash cam was unplugged. I thought at first it got snagged by accident but after reviewing the footage, I was able to determine that the vehicle technician handled my dash cam and unplugged it willingly. I called Ford about this and spoke to a supervisor, who stated that it is standard procedure to unplug dash cams during services. I told him that I understood that, but they need to have the decency to plug it back in because I had no idea it was not plugged in and therefor I could have gotten into an accident and not had any way to show proof of it because the dash cam was not functioning without my knowledge. I did not like that they touched my property that had nothing to do with their repairs without informing me that this would happen. This was unacceptable to me. On Tuesday I arrived and told the service bay staff person that I already unplugged the dash cam so they don’t have to touch it. He responded with “oh it’s okay you can keep it plugged in if you want.” The part was available. They began working on my van and I waited out while planning out my trip for the day. After a few hours Mandy came to let me know that something broke while they were working on it and it needed another day or two to fix. I asked if they had loaner cars available and they were booked out for 6 weeks. She told me to get a rental. I did tons of research and found a rental company on my own, which was difficult in these cities I was unfamiliar with. The staff at Littleton a Ford were not helpful with this part at all. Prices were drastically different between rentals in Littleton and Denver and it was cheaper for me to go there via Uber. The farthest I could receive a shuttle ride was 10 miles so the dealership couldn’t help me. I took a 30 dollar Uber ride to pick up the rental then drove back down to Littleton to grab my things. I had to get my rental then go back to the dealership to get things from my van. I went to Mandy to ask for my keys and she responded with “it’s open already” which made me incredibly uncomfortable due to the fact that my entire life is in that van and anyone could walk into it at any time. This let me know that they leave vehicles unlocked in their lots and think that there’s nothing wrong with this. I went to the van and it was locked. I went to Mandy and grabbed my key. I went back to the service desk after grabbing my stuff and handed my key to another staff member since Mandy wasn’t available. I told him I was working with Mandy and that my van was being serviced tomorrow. He told me that he would take care of it and told me to have a good day. On Wednesday I received a text from Mandy which was helpful since I didn’t have great service in the mountains and probably wouldn’t have gotten her calls. She just let me know that it wouldn’t be done that day but should be done the next. On Thursday I received a text from Mandy asking me if I ever returned my key because they couldn’t find it. This meant that they didn’t work on my van at all on Wednesday despite her text stating that they were. After a few hours she texted me back to let me know they found my key and it would be ready by the afternoon. I arrived at the dealership at 1 pm on Thursday and my van was in the same location it was on Tuesday. I switched my stuff from the rental back to the van and then went in to see Mandy and check in on the status she was not there but another gentleman looked up on his computer and informed me that they were working on it at that very moment. I told him I just left my van so there’s no way they have been working on it. He didn’t know what to say and told me that it should be ready soon. My van was ready at 3 pm and I headed East to NH. The first 300 miles were insanely rough. I had to drive downhill going 95 to go 75 uphill because it couldn’t handle it. After my first gas fill up in Kansas I kept driving and somewhere along the way it shut off but I wasn’t paying attention so I just kinda noticed it. The van began to run fine and made it up hill with ease. I drove over 2,000 miles to NH and arrived on Saturday night without any issues on the way. The next day I started up the van and my check engine light came back on. This was a sign from something that wanted me back here. I was able to schedule an appointment with Ford in NH for Tuesday August 18th. They were also out of loaners but the service technician called over to enterprise and connected me with a rental. I waited in the waiting room for 15 minutes and then a guy from Enterprise was there with a tablet for me to sign and a rental car for 45/day and I was out of the lot 5 minutes later. My van was ready the next day and I picked it up at 4 pm without any issues. I left the rental at the ford and they handled the rest. I appreciate Ford Littleton’s staff and their ability to help me given my time constraints, but I was faced with one thing after another and it didn’t seem like they really cared. I went here due to the fact that other Fords had no appointments. If I find myself in Colorado I would not choose Ford of Littleton as a place to service my van or any future vehicle. I would go out of my way to get it serviced elsewhere even if it meant I had to wait longer.

Emmett LeBlanc Aug 19, 2020

So this will be a long post, but I feel like I should share my experience with autonation because they deserve the credit for the work they've done with me. Back in 2015, it was a dark year for me. My marriage ended, I was just re-entering the workforce, as soon as I got a job I was kicked out of my home and homeless for a short period of time. At the same time my Mitsu threw a rod... Needless to say things didn't look good financially and my credit was tanking from old debt. Every car dealership I went to refused to give me their time unless I had 2k cash in hand. When I went to Autonation North off I25 and highway 36, they listened to my story and they worked hard. At first they tried getting me into a Jeep, but car payments and insurance were too much. They quickly learned that even though I was on the bottom end of things I take my financials very seriously. They spent 6 hours that day working with bank and insurance companies to make sure I was in a car I could afford. That is how I got My Nissan Sentra. Now fast forward to yesterday, the Sentra was declared totalled Wednesday and I needed a car to go to work today. I knew right away I wanted to jeep my business with autonation. I had cash in hand this time and could shop anywhere since I paid off my debt, but I wanted to maintain that relationship. So I went to the Autonation Ford off Broadway and C470 (different location mind you). They took my information and tried to get me into a 2010 Ford Edge. I like the car, but again quickly they would learn how seriously I take my budget. First of all after the test drive the finance gentleman meet me at the door and said "Congratulations on your credit". He could see where I was before and after and congratulated me on my hard work, it's small but an important milestone in my life after.my marriage. Second upon learning my real need because while I talked about a bigger vehicle I still care more about what it looks like financially. The salesman and the gentlemen in financing narrowed it down based on pricing. We came up with a list and the finance gentleman came up with his. Off we went to go look at those cars and we found the precious gem I left the lot with, a 2015 Nissan Versa. If you ever need a car dealership to purchase a vehicle. To help build credit or whatever reason you may have. I STRONGLY recommend autonation. They do work really hard at each of their location to help you find the car you want at the price you can afford. My Nissan will last me quite some time, but I know they will have my business the next time I got to purchase my next vehicle ¿

Charlotte Nelson Mar 20, 2018

I was at the service express lane on Tuesday. It went well but when they were don't with the norm oil change tire rotation etc.. they stated to me that the car needed a battery.. Brake pads.. and tires.. I actually had already had an appt at a separate shop to check the brakes and get brake pads if need be.. I do want to add that these are 3 out if 4 things not covered under warranty. When my phone call came about the brakes from the brake shop I was so angry. The brakes are still in great shape. They said they were not going to charge me for brake pads I was nowhere near needing .. I then asked them if they could please check the battery for me.. they said that they did because they pull a inspection on things automatically and proceeded to tell me how the battery was just fine. The service guy at the brake shop said it had plenty of charge. After I left I was so angry about autonation telling me that it needed battery.. Brake pads and tires I took my car to a tire place and had them inspected. As it turns out the car doesn't need tires either. Well the 4th thing that isn't covered on my warranty is alignment and if anyone knows anything you want an alignment when you get tires anyways .. I just felt disgusted with the new info I had considering it was pretty ironic how my car needed everything not covered under warranty only to find out that it didn't need anything that all is in good shape. I will take my car somewhere else for my rotations oil changes and other routine maintenance somewhere else. I am very angry at the waste of time and mental anguish that this caused. This would have been a great rating if the shop didn't try to ream me for a bunch of money on things not needed at all. Correction on my update. Life got busy after speaking with the general manager the first time. I am here today knowing that Brakes Plus was wrong when it came to the battery. The battery wasn't powerful enough to start the car yesterday. So I am here replacing the battery and we will catch the other 2 as they come. Thanks ks autonation for understanding.

Rhonda Bonner Sep 24, 2016

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Recent Reviews from AutoNation Ford Littleton

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