Recent Reviews from AutoNation Ford Littleton

By far the worst service department I have ever seen. I have had over 20 cars in the past 35 years, and I have never experience a team who is so bad at follow up, communication and diagnosing problems. My first experience started when I took my Raptor in and asked for a synthetic oil change and a 30k mile service. No loaner, so I had to uber. Ok. I then had to call and find out car was done. When I got there, they did a regular oil change and no 30k mile service. I mildly complained to Peter Oliver, and he had me back for discounted work. Included was a transmission service. After this service, my transmission was shifting poorly, along with some other 4wd issues. Peter asked me to bring it back. Said it would be 4-5 days to diagnose and 2-3 weeks to fix if major. After waiting 6 days, I called (because they never call) and was told it was a simple electronic fix. This "specialist" Danny said he did not know anything about my other issues. Really? You have my car 6 days. No loaner. You fix the one issue immediately, let it sit, do not call, and do not even fix the other issues. He said he would call me right back regarding other issues. That was 2 days ago. I reached out to the GM Nathan Peterson at 3pm yesterday. Finally got through and nobody seems to know status of my car. Told them I’m coming to get it to take it to another dealer. He passed me off to yet somebody else named James. I went in and got my car today. James was dismayed that the work had been done 6 days ago and the car has been siting. And they still didn’t fix the 4wd issue. It was ignored. So ridiculous. You would think somebody would take my concerns seriously, figure out the status and make it right. Nope. They just take calls, ignore them and then point fingers at each other. Today Peter blamed Danny, James blamed Peter and GM Nathan wasn’t around. AVOID THIS SERVICE DEPARTMENT! I TOTALLY REGRET GOING HERE VERSUS GROOVE. I WENT FOR THE CLOSEST PLACE EVEN THOUGH I HEARD GROOVE WAS BETTER.

Todd Varney Dec 12, 2018

The average person, or maybe just me, would think if you own a Ford, that a Ford dealership HAS to know how to fix your car, right? Not this place. I went in with a check engine light. It was a Thursday at 3pm. Was told it may take until the weekend or possibly first thing Monday. I agreed because thankfully I had another car. I was called Saturday morning and told it would in fact be Monday morning when the "transmission guy" could look at it. I was asked if I wanted to come grab my car to have it for the weekend, but I thought leaving it there would keep my priority to be looked at as opposed to taking it and bringing it back. Monday at 2 rolls around, and I have to call the service manager Chris. No answer on his direct line. I call the general line and was told Chris left and would be back tomorrow. Tuesday at noon I call Chris, voicemail. Again I call general line and was told "well Chris is your rep and hes not here so..." so what wheres my car. "Its in the queue" I was told. Wednesday at noon, guess what, no Chris, general line confirms he is sick. Still cant answer my questions. Thursday morning at 10 I'm called by Chris who apologizes about being sick, says I need a new throttle body. $900. I just want my car back so I agree. I finally get my car Friday at 3pm, 8 days later after a promise of possibly 4 days. No more than 50 miles later, engine light comes on again. find out it's just a sensor problem, $200 fix. Thanks Ford, wasting 8 days of my life and $900 of my money. Never again. All I ask is you follow through. If you tell someone on Thursday that it could be Monday, that's fine, you gave me a 4 day window. It's not like you promised next day. But than for it to take double that time? And the fact that I have to deal with the same guy I brought the car to, is silly. If you work in service, my name and info is in the computer, everyone should be able to answer questions. People get sick, not mad at Chris, but if hes sick and you have other employees, why should I suffer as the customer? Very poorly trained employees. Yelp reviews say alot about your business, go look at Yelp and read up on this place.

Justin Hollon Nov 17, 2018

Autonation is being reported to the appropriate authorities. They charge you for repairs they don't do or they are incompetent. They don't call you back. I took my F150 in and told them the check engine light was coming on and it was running rough when I accelerated medium to hard. I had to call them twice to figure out the diagnosis. No customer service. They told me I needed a $650 repair. They explained that this was clearly the problem. I said ok. I had to call them twice to find out if the car was done. No customer service. They said it was. When I got there there told me they fixed it a test drove it to make sure. As soon as I hit Broadway I tested it. Same problem existing as when I dropped it off, instantly, not intermittent. Either they did not do the repair or they had no idea what the problem is so they just offered to do a repair that was not needed. Either criminal activity or incompetence. I obviously called them back and say on hold for a long time. Eventually they said a service manager would call me. That was two days ago. Still waiting for the call. That's OK. I know the number to the better business bureau. Don't go there if you want your car serviced or to work. 10/15 update. Over the weekend I got under the hood and realized they did replace the throttle body. It is a nice shiny new Throttle Body. Today the Service Director contacted me to discuss the situation. He listened well to the issue and was responsive. He offered to take another look without a fee and see what could be done. However, as I mentioned above, since I was under the hood over the weekend I had already addressed the issue. Fuel Cleaner, plugs and a new air filter (a tune up) did the trick. I had just changed the oil and filter a few weeks ago and knew that wasn't the issue. The Service Director was polite and offered to refund the cost of the throttle body. We also talked about the lack of call backs I was getting and he indicated he was working on that and making changes. In the end they made things right.

Todd Cartwright Oct 15, 2018

DO NOT use this dealership for service. If you own a ford I strongly suggest you go to any other dealership for maintenance, recall, warranty repairs and any other parts or service needs. AutoNation Ford Littleton sent me several emails indicating that my 2015 F350 may have an active recall and to follow the steps outlined in their email. I followed the steps in their email which stated, “Taking corrective action is simple” and called their service department and scheduled a “convenient” time to perform the repairs. The timing of their emails was ironic given that my trucks check engine light had been intermittently going on and off with the DTC code P04DB indicating a vehicle health issue related directly to the recall. I showed up promptly at my scheduled appointment time, the service manager James informed me that because the check engine light was not on at that time they would likely need to charge me to diagnose the problem. I informed James a DTC code related to the recall had been going on and off for over a month and again he said there was no way to determine what the problem was and that since the truck did not presently have the code on I would most likely need to pay additional fees. James explained that it would be like having a cough and scheduling an appointment to see a doctor, then going to the doctor and not having a cough. I told James that I didn’t agree that was a good comparison given the fact that Ford has an active recall for the issue. I asked James “Just so I am clear, I need to drive my truck around until the check engine light comes back on and bring it back in regardless of what I am doing at that time.” He said Yes that’s all they could do for me unless I wanted to pay. With a smile and handshake James sent me on my way. I have the Ford Protect Premium Maintenance Plan and while it doesn’t necessarily relate to recall and warranty issues I thought it might get me a modicum of improved customer care, wishful thinking. I called Groove Ford later that same day. I explained my experience and predicament at AutoNation Ford and they scheduled an appointment for me two days later. I got in (check engine light still off) and they performed the recall warranty work quickly and efficiently.

Todd Ballinger Sep 14, 2018

If I could give zero stars I would. Unfortunately, we have a service contract with the dealership that was prepaid. I do not trust the service department because we have caught them several times being dishonest. Integrity is everything to me, and the service department has shown a lack of integrity several times with this vehicle and my 2004 Freestar. Most recently, I took my 2014 Escape in for a 5k service - including the oil change and tire rotation. During the last rotation in February, I marked my tires because we had previously caught them not rotating them when my paperwork said they had. They did rotate them in February, but bent the heck out of the lug nut covers (which were cosmetic and aluminum). I took my car to my tire dealer about 3 weeks ago and had new stainless steel lug nuts installed. On July 27, I took my car in for the scheduled 5k maintenance. The sign said "leave tire locks in your cup holder". I did this and told the service rep that the tool was in my cup holder. He came out to tell me that my battery was so bad that the technician had to jumpstart my car to move it to complete the service. Since I had watched the technician pick my car up from the bay, I knew this was not true. They left it running in the bay at the end of my service and told me that I should not dare to turn it off. We had my battery tested elsewhere with different results for the cold crank. I will need to replace it before winter, but it was not as critical as the technician made it sound. I know a lot about cars, but someone else would have been frightened to even drive it. On my paperwork, it said that they rotated the tires, but recommended that I "replace the lug nuts because they were swollen". I told the service person that I had just had them replaced with stainless steel, which could not swell. He looked at me like he didn't understand. I also asked him if the technician used the tool to unlock them. He just shrugged off my question. I immediately went to my tire dealer (about 4 miles away). I showed him the paperwork about the swollen lug nuts. He laughed, because stainless steel does not swell (but I'm just a dumb girl) . I asked him to check to see if they damaged my new lug nuts in trying to force them. He found a tool mark on one lug nut, but not on the others. He removed my tire and the brake dust showed that the tires had NOT been rotated 10 minutes previously (as my paperwork stated). For the third time, Autonation service said they had rotated my tires and they absolutely did not. They also tried to sell me new lug nuts, which were totally not necessary. We own a family business with a fleet of vehicles and have purchased at least 50 vehicles from Courtesy Ford (now Autonation) over the past 30 years. We will never purchase another vehicle from them -- only because of their service department. In the past year, we have purchased two vehicles from other dealerships. I communicated this to the service manager last September after a warranty issue that they would not address and never received a return phone call or any type of follow up. I would recommend you go to any other dealership if integrity and trusted service is important to you.

Ta Rodgers Jul 31, 2018

Do not bring your vehicle here for service. Ever. I brought my 2013 Super Duty in a while back for an oil change, rotate the tires, top of the fluids and to check an airbag light that recently turned up on my dash. They said it would take a day to get the light looked at and diagnosed. Seemed unreasonable, but whatever. So I agreed to leave it there over night. Fast forward to the next day- no call, no update, nothing. I assumed they may have gotten backed up, which I would understand, but not even a call with an update. I’m patient and left it there for yet another night. The following day I still hadn’t heard anything by mid afternoon so I called and they said the oil still hadn’t been changed and he wasn’t sure about the airbag light. I told him I need to pick up the truck because I need it for work. He said it would be ready tonight. I arrive shortly before the service department closed and there was 1 or 2 service advisors left. I can’t remember the gentleman’s name, but he told me that my truck sat there in the quick lane the entire time without being touched until about an hour before I arrived, in which it was finally taken back to get the oil changed. Since it just sat there I asked if the airbag light got diagnosed with the oil change, and he said no. He did apologize for the inconvenience and said they filled my truck with DEF and that he was going to give that to me for free for the inconvenience. While I was disappointed that a major concern of mine hadn’t been addressed (airbag light), I did appreciate his attempt to make a customer happy. Since this is a work truck, I had no other choice but to put the airbag light concern on the back burner until I figure another time to get it diagnosed. Here’s the other half of the reason for the poor review: DEF fluid needs to be refilled generally every time the oil change is due (every 5k miles, depending on how you drive and if you are towing, and how much weight you are towing. If you frequently tow heavy loads, the DEF supply may not last the entire 5k miles and vice versa. ie if you aren’t towing, then the DEF could last much longer than the 5k miles). The service advisor told me they filled it up and since that oil change, I had only driven about 2k miles and the truck told me the DEF fluid was almost empty and that it would go into limp mode until the DEF was refilled. In those 2k miles, I haven’t towed anything, and it has only been driven around town, about half highway/half city. There is no way they actually filled it up, which means if they hadn’t given it to me for “free” then I would’ve paid them to fill it up and never got what I paid for. I’m a fairly patient and understanding person, but there were too many fails throughout this entire process to not speak up about it. I will never bring any vehicle to this dealership for service ever again.

Josh Montrose Jul 17, 2018

I really wanted to give this dealership a better rating because the process of buying my vehicle was pretty easy going, but things changed once I started to notice all the problems with my "certified" pre-owned vehicle. After taking it in for repairs (under warranty) there was a total and complete lack of communication. Service techs wouldnt answer calls or call back. Service managers wouldnt answer calls or call back. I had to stop in at least a dozen times just to check in on the status of MY vehicle. They kept it for exactly one month, which is totally unnacceptable, especially considering how polite and patient I was with them during the entire process. I finally told them days in advance that I would need my truck done and finished by Friday June 8th, because I needed it for something important. After having several calls ignored, I stopped in that morning to pick my truck up, but low and behold it still wasnt ready. The service manager told me it would be done by the afternoon and that they would detail it for me. So, I stopped in around 6 that evening, and Im not joking, they didnt want to release the vehicle to me because the service manager left early, and didnt bother to sign off on the paperwork. After some nice words, they released it. So I get to my vehicle, looked like it had been run through the mud. There were cigarette ashes all over my center console (I have photographs, and my baby and girlfriend who is on chemotherapy is very sensitive to 2nd hand smoke, even if its stuck to fabric, so all those ashes were a great little surprise!!!) and a few of the "repairs" were reinstalled horribly, and look like junk. Onto the warranty/"certified" pre-owned portion. Within days of driving it I noticed the shocks and struts were leaking a large amount of fluid. If I knew that I would have to shell out 2500 hundred dollars for just the front shocks, I wouldve adjusted what car I bought. I also bought the extended warranty with the vehicle, although the shocks aren't covered, I dont see why they cant get the struts approved, or cover the cost themselves, because once again, this vehicle was certified. Also found out this weekend that the 4x4 is busted and I mean badly. Drove 5 feet and that was a big nope, had to go back to rear wheel drive. So thanks for the awesome vehicle and customer experience guys! Cant wait to take it to another dealership to get this solved. Thanks - Sean Garner

Sean Garner Jun 12, 2018

I can't even express how furious I am with this place. They don't answer phones, they don't call back. They say there's a car for me to use, there's never a car, except one time 2 days after dropping but I could never get there in time. Been there SIX times for the exact same issue. Was told after this try if they can't fix it i'll be reimbursed. Did I mention they lie constantly and drag stuff out for weeks (months now) at a time? After calling today was told to just bring back a 7th time for a diagnose. Got GM involved, he said "I'll talk to Service Manager and call you back," two hours later I call them- he left. More games. On two occasions I've heard the Service Manager in background ask "who is it?" and then all of a sudden he's not there. All I'm asking for is my money back for a non-repair, pretty simple stuff. I gave them almost $1,500 to replace parts I told them wouldn't work (been dealing with this issue a year total) and it didn't fix it. They just keep replacing redundant parts, last visit they put in an EIGHTH Master Cylinder... Really? I was saying "Really?" on #'s 3, 4, 5, 6, and 7. EIGHT!??!? What in tarnation is going on there? I'm just the moron of the week that didn't read any reviews before entering. Oh btw, don't call Ford Customer Service for anything either, those robots are just going to waste more of your time. After 40 calls someone will finally give you a local reps number. Her job is to get your hopes up every few days but then let you know every other few days that you're getting nowhere and should try working with your dealer. Only other advice I've gotten is to shell out $1,500 to one of their many other qualified dealers to resolve the issue. Cool thanks. She obviously missed the part where I'm $4,000 in the hole on a $1,500 repair between 3 different Ford mechanics in 2 different shops already. It's very clear that they have no intention of fixing my vehicle or resolving the issue and never did. Can't wait to see what they come up with tomorrow! All I know is I'm am completely out of patience and "Just bring it back again!" isn't working for me anymore. Since their idea of service is "Just give 'em the 'ol run around!" I'll be trying this. Doesn't seem like they care about of any of these reviews but it's a start. I almost forgot! In my 6 visits what I HAVE received instead of service is a cracked windshield, a flat tire, broken off a piece of trim, no reverse lights (which they did resolve on a later visit, thannnnks), some kind of spray paint on my passenger window? i don't know wtf it is but its not clear and it feels like sandpaper and was definitely not there before. These are the people telling me to give them another try... a SEVENTH try smh...

Jean-Philippe Beauchamp May 2, 2018

-5 STARS. The worst nightmare I’ve ever experienced. First of all, I called them a week ago to set up an appointment to get my Toyota 4Runner fixed. I presumed it was the alternator and battery that needed to be replaced since my headlights were dimming out, the car was shaking and struggling to start. This is a very easy repair. AutoNation Ford Littleton is the location in which I bought the car so I assumed I could get it fixed there with my silver plan I payed $3000 for. They forwarded me to AutoNation Toyota without telling me. I assumed I was talking to someone at AutoNation Ford the entire time. We brought the 4Runner into Ford and they told us we didn’t have an appointment. The woman I talked to, Maddie denied talking to me at all and treated us like we were stupid. They took my 4Runner to fix anyway....BIG MISTAKE! They kept it overnight and I went to pick it up the next day. My girlfriend drove it and it died at a stoplight. We brought it back to AutoNation Ford Littleton. They said “since we told them it might be the alternator and battery, that’s all they fixed.” It could have been a number of things but I’m not a mechanic, they are! They basically blamed us for saying what could possibly be wrong. We had to demand for them to keep the repair order open and look into it further which they finally did. This is my daily driver and under the silver plan, I’m entitled to a free rental car during repair. They would not give me a rental! They said “I’m not making any promises” and I told them to call me when a rental became available and no one ever did. They kept the car for a week and I was without a car the entire time. I received a call from Maddie saying that they couldn’t figure out the issue and couldn’t repeat the problem when driving it. It’s obvious there is still an issue with the car. I picked up the car today to find that my traction control and brake dashboard lights are on! This isn’t even a relatable issue to the original! They managed to break something else! We tried calling the service department and general manager and could not get a response. I called the corporate office to file a complaint and I’m expecting to hear back from them shortly. If I don’t, I will be contacting my lawyer. What ever you do, DO NOT GO HERE TO FIX YOUR CAR!

Matthew Marcotte Dec 22, 2017

What a horrific experience with the service/maintenance department! If I could give a rating of zero stars I would. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

Marc Cushing Nov 20, 2017

Auto Repair: May just be the single most miserable experience of my entire life. This place is a joke and is purely looking for your money with no regard to customer service. Go somewhere else. Far better dealerships in this area with way better customer service. Had a major breakdown on the west side of Vail Pass. Had the vehicle towed there on a Friday afternoon. Called to let them know to expect it and they confirmed they received it on Friday afternoon. They said they would get it in hopefully Friday but for sure Monday. After hearing nothing by Monday afternoon I physically go to the dealership to check on status. They have not even checked the vehicle in yet. Keys are just thrown in the corner on the counter. Also, they said they had no record of a vehicle being towed in. After searching the lot my truck was in the corner. FOUND IT! "Oh, I remember that vehicle now"! Assured me it would be looked at Monday. Called Tuesday and was told "they are busy now". OK so much for first in line I guess. Rather pump out those $50 oil changes and $50 tire rotations I guess. Finally, get a diagnoses of some major parts needed in the transmission. Pretty major repair. Quoted me 3-4 thousand dollars. I asked for a complete estimate of the parts and labor Tuesday Morning. I was dealing with a person by the name of Schiller whom assured me it would be over in the morning (Wednesday). After two days of dodged phone calls, emails, and text messages still no estimate. Naturally, with a repair of this magnitude, I would have liked to get a second look and opinion. They refuse to supply the estimate. I decided to just pull the vehicle from their possession. They would not release the vehicle until I paid $185.00 ransom money to get it out. They claimed it was for the diagnostics of the problem. Fine I understand. "Can I have the paper work and the diagnostic". Nope they refused to supply it. So basically I paid $185.00 ransom money for a receipt. Not even sure this is legal. I should be supplied something for what I paid money for. Finally got it over to a transmission specialist and they had a "FREE" estimate of the repairs within 1 working day (including detailed list of all parts, services, and labor.) They recommended a complete different course of action for the repair that was less expensive, a better solution for longevity of the vehicle, and a proper all around approach. These guys are just awful! Do not do it! I am warning you now. Save your self hours of frustration and piece of mind by looking elsewhere. They have completely lost my business permanently.

Darren Leveille Oct 9, 2017

I was at the service express lane on Tuesday. It went well but when they were don't with the norm oil change tire rotation etc.. they stated to me that the car needed a battery.. Brake pads.. and tires.. I actually had already had an appt at a separate shop to check the brakes and get brake pads if need be.. I do want to add that these are 3 out if 4 things not covered under warranty. When my phone call came about the brakes from the brake shop I was so angry. The brakes are still in great shape. They said they were not going to charge me for brake pads I was nowhere near needing .. I then asked them if they could please check the battery for me.. they said that they did because they pull a inspection on things automatically and proceeded to tell me how the battery was just fine. The service guy at the brake shop said it had plenty of charge. After I left I was so angry about autonation telling me that it needed battery.. Brake pads and tires I took my car to a tire place and had them inspected. As it turns out the car doesn't need tires either. Well the 4th thing that isn't covered on my warranty is alignment and if anyone knows anything you want an alignment when you get tires anyways .. I just felt disgusted with the new info I had considering it was pretty ironic how my car needed everything not covered under warranty only to find out that it didn't need anything that all is in good shape. I will take my car somewhere else for my rotations oil changes and other routine maintenance somewhere else. I am very angry at the waste of time and mental anguish that this caused. This would have been a great rating if the shop didn't try to ream me for a bunch of money on things not needed at all. Correction on my update. Life got busy after speaking with the general manager the first time. I am here today knowing that Brakes Plus was wrong when it came to the battery. The battery wasn't powerful enough to start the car yesterday. So I am here replacing the battery and we will catch the other 2 as they come. Thanks ks autonation for understanding.

Rhonda Bonner Sep 24, 2016

I worked with a local Ford dealership to come to an agreement and purchase a new 2015 Fusion my wife and I had wanted for some time now. This included an agreement on our trade-in, X-plan pricing, Black Friday incentives, a deal on the options we werent too excited about, and a low financing rate. The trouble with the local dealer was that they had sold me a car that wasnt theirs to sell they couldnt procure it like they had verbally agreed to. The car belonged to AutoNation in Littleton. After 8 weeks I was done waiting for the local dealership to deliver me the car. I call AutoNation and spoke with Dan Cutter. He was on my side from the beginning and over the phone agreed to meet or beat the deal I had already brokered. After a few questions about the trade-in and emailing him the paperwork, he invited me in ASAP and I came in the very next business day. He met the selling price, but threw in a theft protection plan, and beat the financing rate. I was out of there by 1pm, and left as a happy customer. The customer service certainly didnt stop there. I drove our new car home and found some eye-sore damage to the front passenger wheel. It looked to me like someone had curb-checked it. I sent Dan some photos over email and less than two days later he had a mobile professional Alloy Wheel Repair Pro wheel repair outfit calling my cell phone. When I met with the repair professional, he noticed the driver wheel had the same damage. I called Dan, on his cell phone, and on his day off, to see if hed honor the additional damage and increase the claim. We were on the phone for 2 minutes and the deal was done. I had two nicely repaired wheels after that, only took about an hour and a half for the professional to finish. Dan went above and beyond here. Now that is service. Even though Littleton is an hour away from me, I will check with Dan before I buy my next car. A guy like that deserves our business. Bryan in Fort Collins

edReviewerFoCo Feb 4, 2015

I typically do not leave reviews unless they are positive. I know how hard it is for a business to maintain an online reputation. However, the continued experience with Autonation has been so frustrating, I just could not keep silent. Autonation is NOT concerned with the best interest of their customers! Only what is best for them! They only care about you until they've got your money. Then you're on your own! They will blatantly lie to your face to sell their product without any fear of consequence!!! As a salesmen, I actually care about my clients. My Grandfather taught me to do the right thing by your employees and customers. Sales will come and you can sleep well at night. In the end you have run a responsible business and helped people because you genuinely care about something more than yourself. Autonation is the antithesis of this perspective! This is the second time I've dealt with Autonation. The first experience was with the Autonation Jeep on Tuffs Ave. I purchased my Jeep Commander from them and everyone was very pleasant...until I handed over my money. After that, It was ordeal after ordeal to try and get anything taken care of. I was sure I would not return to another autonation. Fast forward 8 months and I need to purchase a truck for my new company. I searched and test drove several vehicles and was pretty sure I had chosen one. However, there was one last 2015 F250 I needed to try as it was listed at a price I could not ignore and had all the features I was looking for. Unfortunately, t was at Autonation Littleton. I made the drive out there to check it out. The sales rep found the one I had seen and had set it up for a test drive. Once I got inside I realized this was not like the pictures. The pics I had seen had an upgraded trim package and features. Turns out, the photos and description for this vehicle was incorrect. Bait and Switch?!? I was about to leave when the sales rep, Adam Leura, said he may have a truck that would fit my needs. We looked at a RAM 2500. It looked great! Low miles, clean, everything I was looking for. I drove it and was sold. This was my truck. I asked him to hold it and the companies purchasing agent would contact him on Monday. By the end of that day Adam contacted me and said he had not heard from the agent. Then used some high pressure sales tactics to try and force the sale. I highly dislike this sales strategy. I found the next day the only reason the purchasing agent was not in touch was he was ill and in the hospital. I asked them to have some patience, but they sold it out from under me and said..."Well, I told you!!" Fair enough. I understand you've got quotas. I told you them I was serious, but it didnt matter. Fine. There are plenty of trucks on the market. A few days later I got an email from Adam. "Chad… I know you are upset with us and how your experience was. I just wanted to let you know the Ram that they were so anxious to get rid of, is still available for you. I understand if you do not want to do business with us, but I assure you, you will not be dissatisfied this time!! If there is anything I can do to make things right, please let me know, and I will do my best to make it happen!!" As much as I didnt not want to give them my business, this was the best truck for the best price. I had done my research. I spoke with the purchasing agent and he gave me the thumbs up. We let go of another deal, already underway, to purchase this particular truck with autonations assurance it was good to go. I told Adam to hold it and the agent would get in contact by the end of the day. Now, understand I work for a nationwide company with one purchasing agent that handles quite a bit. He's a bit busy especially after trying to catch up after a severe illness. He did not get to Adam that day. Adam contacted me and I told him THIS IS THE ONE! Please hold it! It's a done deal. This was the response, "No worries... I got the tag in it!!" (referring to the sold sign he told me he's put on the vehicle) Deal done, one would think. Next email was this "Chad I'm sorry they sold it just now!!! I never heard back from [agent]!!! I sent him all the info he wanted and never responded!!! I tried calling [agent]... He never responded... I put a sold sign to conceal it but they had a buyer and when the managers asked me if it was sold... Or had a deposit on it, well I had nothing!!! They sold it. I tried... I did what [agent] asked me too ... Waited and waited!!! I got nothing from him... " This all went down in 24 hours. The day after Thanksgiving. It was sold out from under me AGAIN, after I was told..."we've got you taken care of" " you wont be disappointed again" I understand sales. I understand quotas. But if i've got a client who is qualified and has made his seriousness MORE than clear, I would have given him a call...at the very least..before I jerked him around again. I would think that would be the least I could do. Especially considering the possibility of future sales to this person/company. This is a prime example of why people refer to horrible salespeople as "USED CAR SALESMEN". The sigma is there for a reason. Take this story as you will, and good luck. Just know there are plenty of dealerships you could choose from! Autonation is not the one!

Chad R Grote Nov 30, 2014

Recently purchased a used Jeep Wrangler from this dealer. It had not been through their "make ready" yet, but I was assured the vehicle would be thoroughly (multi-point?) inspected and would receive an oil change as well. After my test drive I noticed the vehicle made a noise like the key was still in the ignition after the key was pulled, and had heavy hail damage on the hood. We'll get back to this in a few minutes. I decided I liked the Wrangler and was going to push forward and try to purchase it. I was told I had the following options. I could wait for the vehicle to go through "make ready", at which point they would decide if it was worth the trouble to fix the hood and either wholesale the Jeep or fix it. If they fixed it I would pay more for it, obviously. I advised I would be interested in buying it as is, with the exception of the ignition problem as that could be a safety issue. We negotiated a price "as is" with the understanding the Wrangler would still get its "safety multi-point check" and the oil change, but the hood would not be repaired. We came to an agreement on price, and because the vehicle still had work to be done I left it there. This was on a Saturday. It turned out there was an unused 3rd party alarm on the Jeep that was causing the ignition sound. Because of how the alarm was integrated, it took a couple of days to get resolved and the Jeep was delivered to me on Wednesday night. When it was delivered though, I noticed a headlight out. Any thoughts of blaming the headlight on the drive to my apartment were gone when the kid following the salesperson said he saw the problem from when they left the dealership. Since I had waited 3 days I decided I could replace the headlight myself. I will give the salesperson credit for delivering the vehicle. I will also give credit for them fixing the ignition issue. The reason for my low rating though, is it appears the vehicle never had its "safety/multi-point" inspection. In the past week I have replaced 5 additional bulbs on the Wrangler (reverse, brake light, two marker lights in the front) along with both headlights. Although the oil filter looks new, the entire engine looks like it was steam cleaned, so who can tell if the oil change was done. There is not an oil change sticker on the windshield. You may call this trivial. But if they missed that many bulbs after doing their check, what else could they have missed??? Was the oil change done?? Who can tell?! My opinion is the ignition issue turned out to be a bigger issue than they expected, and the salesperson just wanted to dump the Jeep ASAP! I went to pick up my plates the other day and was told emissions had not been done yet. It is my understanding the dealer is responsible for either providing a coupon for emissions, or they have to do it. At this point I am going to presume no work was done except the ignition related issues. I have started going through the vehicle myself (oil change, etc) to be sure I have a safe/reliable Jeep. At least I know if I do it, the work will be done right. I can state without reservation I will not be going back to Autonation Ford.

Dano_CO Nov 19, 2014

I recently sold my Nissan and my wife purchased a GMC vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disappointed by Go Nissan. I recently purchased a 2010 Ford Flex from out of state and over this past weekend scheduled a 30,000 mile maintenance with Go Ford off of Broadway and C-470. I dropped the car off in for a two hour appointment and went home. About 5:45 I realized that nobody called me to provide a status update. I called the dealership to find out that service was closed. I requested to speak with a manager (Robert M.) who was friendly and found my vehicle but had no information to provide me on my service. My brakes need repair and I anxiously was waiting to hear whether the repair would be covered in addition to safety concerns. I was able to pick up my car and the manager said I would be contacted on Monday with details. Surprise, no call on Monday. Tuesday afternoon I call the dealer who has no record my car was there. I finally find a service rep (Justin) who recalls my vehicle and tells me nothing was done on my vehicle. Really? I had an 11:00am apt, nobody contacted me after multiple requests. The excuse was that they had a wrong number and figured they could keep my car. Good customer service would have been pulling up your phone and locating my phone number on the internet or wait, possibly offering a free service to atone for your mistakes. No instead Justin said "sorry I must have written down the wrong number, when do you want to bring it in? " I asked how they were going to compensate me for the trouble and now additional trips to the dealer for a basic service. He said sure I'll take care of you, I'll take of 10%. Really Justin? Is that the same 10% coupon you sent out in the mail? Remember I have been a GO customer for 9 years. After pushing back on the 10% he told me he was simply not going to offer more of an incentive. I asked Justin to have his manager to call me to discuss. Surprise, nobody ever called me. These guys are incompetent and failed at every point of customer contact. I can not believe that two hours of a vehicle tech's time is more valuable than establishing customer relationships. My assumption is that Justin never provided my contact info to his manager. He probably hung up the phone and went back to eating his sandwich. I am really disappointed by my experience at GO and will be taking my car (and my 7 year full warranty along with all the revenue that potentially generates) to a dealer further away from me.

mustangram Dec 12, 2012

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