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Recent Reviews from AutoNation Ford Littleton

Ford Littleton On August 7th my check engine light came on in Kansas. I scheduled an appointment with Ford of Littleton for August 10th. All other fords in Colorado were booked out a whole week or more. My service technician, Mandy, told me the repair my van required would take up to two weeks to get parts She was able to come up with a plan to do a temporary repair. They told me that they would order the part overnight. While on the road that day I realized that my dash cam was unplugged. I was able to determine that the vehicle technician handled my dash cam and unplugged it willingly. I spoke to a supervisor, who stated that it is standard procedure to unplug dash cams during services. I told him that I understood that, but they need to have the decency to plug it back in. I did not like that they touched my property that had nothing to do with their repairs without informing me. This is unacceptable to me. On Tuesday I arrived and told the service bay staff person that I already unplugged the dash cam. He said “oh it’s okay you can keep it plugged in if you want.” They worked on my van and I waited out while planning out my trip for the day. After a few hours Mandy let me know that something broke and it needed another day or two to fix. I asked if they had loaner cars available and they were booked out for 6 weeks. She told me to get a rental. I did found a rental company on my own, which was difficult in these cities I was unfamiliar with. The staff at Littleton a Ford were not helpful with this part at all. Prices were drastically different between rentals in Littleton and Denver and it was cheaper for me to go there via Uber. The farthest I could receive a shuttle ride was 10 miles so the dealership couldn’t help me. I took a 30 dollar Uber ride to pick up the rental then drove back down to Littleton to grab my things. I went to Mandy to ask for my keys So I could grab my things and she responded with “it’s open already” which made me incredibly uncomfortable due to the fact that my entire life is in that van and anyone could walk into it at any time. This let me know that they leave vehicles unlocked in their lots and think that there’s nothing wrong with this. I went to the van and it was locked. I went to Mandy and grabbed my key. I went back to the service desk after grabbing my stuff and handed my key to another staff member since Mandy wasn’t available. I told him I was working with Mandy and that my van was being serviced tomorrow. He told me that he would take care of it and told me to have a good day. On Wednesday I received a text from Mandy stating it wouldn’t be done that day but should be done the next. On Thursday I received a text from Mandy asking me if I ever returned my key because they couldn’t find it. This meant that they didn’t work on my van at all on Wednesday despite her text stating that they were. After a few hours she texted me back to let me know they found my key and it would be ready by the afternoon. My van was ready at 3 pm and I headed East to NH. The first 300 miles were rough. I had to drive downhill 95 to go 75 uphill. After a gas fill up the van began to run fine and made it up hill with ease. I drove over 2,000 miles to NH and arrived on Saturday night without any issues. The next day I started up the van and my check engine light came back on. I scheduled an appointment with Ford in NH for August 18th. They were out of loaners but the service technician called enterprise and connected me with a rental. I waited for 15 minutes and a guy from Enterprise was there with a tablet for me to sign and a rental car and I was out of the lot 5 minutes later. My van was ready the next day and I picked it up at 4 pm without any issues. I left the rental at the ford and they handled the rest. I went here due to the fact that other Fords had no appointments. If I find myself in Colorado I would not choose Ford of Littleton as a place to service my van or any future vehicle. I would go out of my way to get it serviced elsewhere even if it meant I had to wait longer.

Emmett LeBlanc Aug 19, 2020

Ford Littleton On August 1st I left New Hampshire on a road trip to Colorado. On August 7th my check engine light came on while driving through Kansas. I scheduled an appointment with Ford of Littleton Colorado for August 10th, as they were closed Sunday when I would be arriving in Colorado. I was stoked to get this appointment because all other fords in Colorado were booked out a whole week or more and this was pretty time sensitive since I was only going to be in the area for two weeks and then be heading back to NH. On Monday August 10th I waited in the dealership from 2-5 pm while they performed a diagnostic procedure to figure out what was wrong with my diesel exhaust heater (which has given me issues in the past and was fully replaced back in February at a different ford dealership). It was nice to have an area to sit with great WiFi, coffee, water, and access to a bathroom. These things are crucial for someone like me who is nomadic and living on the road and super appreciated, especially since COVID is a thing and other places I’ve gone to in recent months have had no coffee available and one I went to had no working bathrooms. This is all understandable, but can be difficult to navigate in a city you’re unfamiliar with. Speaking of the bathrooms, the cleaning staff was really wonderful at keeping up with sanitizing the restrooms as well as the entire dealership including all doors, tables, seats, and others areas commonly touched. My van seat was covered with plastic as well as the floor and all employees were wearing masks at all times. Masks were required inside the dealership and this was really great to see enforced well. Staff were friendly as I went in and out to stretch and get air. My service technician, Mandy, was very nice and understanding of my time constraint. The repair my van required would take up to two weeks to get parts due to a national back order. She was able to come up with a plan with vehicle tech staff to do a temporary repair that would hold enough to get me back to NH. They told me that they would order the part overnight and asked me to bring my van back the next day. While on the road that day I realized that my dash cam was unplugged. I thought at first it got snagged by accident but after reviewing the footage, I was able to determine that the vehicle technician handled my dash cam and unplugged it willingly. I called Ford about this and spoke to a supervisor, who stated that it is standard procedure to unplug dash cams during services. I told him that I understood that, but they need to have the decency to plug it back in because I had no idea it was not plugged in and therefor I could have gotten into an accident and not had any way to show proof of it because the dash cam was not functioning without my knowledge. I did not like that they touched my property that had nothing to do with their repairs without informing me that this would happen. This was unacceptable to me. On Tuesday I arrived and told the service bay staff person that I already unplugged the dash cam so they don’t have to touch it. He responded with “oh it’s okay you can keep it plugged in if you want.” The part was available. They began working on my van and I waited out while planning out my trip for the day. After a few hours Mandy came to let me know that something broke while they were working on it and it needed another day or two to fix. I asked if they had loaner cars available and they were booked out for 6 weeks. She told me to get a rental. I did tons of research and found a rental company on my own, which was difficult in these cities I was unfamiliar with. The staff at Littleton a Ford were not helpful with this part at all. Prices were drastically different between rentals in Littleton and Denver and it was cheaper for me to go there via Uber. The farthest I could receive a shuttle ride was 10 miles so the dealership couldn’t help me. I took a 30 dollar Uber ride to pick up the rental then drove back down to Littleton to grab my things. I had to get my rental then go back to the dealership to get things from my van. I went to Mandy to ask for my keys and she responded with “it’s open already” which made me incredibly uncomfortable due to the fact that my entire life is in that van and anyone could walk into it at any time. This let me know that they leave vehicles unlocked in their lots and think that there’s nothing wrong with this. I went to the van and it was locked. I went to Mandy and grabbed my key. I went back to the service desk after grabbing my stuff and handed my key to another staff member since Mandy wasn’t available. I told him I was working with Mandy and that my van was being serviced tomorrow. He told me that he would take care of it and told me to have a good day. On Wednesday I received a text from Mandy which was helpful since I didn’t have great service in the mountains and probably wouldn’t have gotten her calls. She just let me know that it wouldn’t be done that day but should be done the next. On Thursday I received a text from Mandy asking me if I ever returned my key because they couldn’t find it. This meant that they didn’t work on my van at all on Wednesday despite her text stating that they were. After a few hours she texted me back to let me know they found my key and it would be ready by the afternoon. I arrived at the dealership at 1 pm on Thursday and my van was in the same location it was on Tuesday. I switched my stuff from the rental back to the van and then went in to see Mandy and check in on the status she was not there but another gentleman looked up on his computer and informed me that they were working on it at that very moment. I told him I just left my van so there’s no way they have been working on it. He didn’t know what to say and told me that it should be ready soon. My van was ready at 3 pm and I headed East to NH. The first 300 miles were insanely rough. I had to drive downhill going 95 to go 75 uphill because it couldn’t handle it. After my first gas fill up in Kansas I kept driving and somewhere along the way it shut off but I wasn’t paying attention so I just kinda noticed it. The van began to run fine and made it up hill with ease. I drove over 2,000 miles to NH and arrived on Saturday night without any issues on the way. The next day I started up the van and my check engine light came back on. This was a sign from something that wanted me back here. I was able to schedule an appointment with Ford in NH for Tuesday August 18th. They were also out of loaners but the service technician called over to enterprise and connected me with a rental. I waited in the waiting room for 15 minutes and then a guy from Enterprise was there with a tablet for me to sign and a rental car for 45/day and I was out of the lot 5 minutes later. My van was ready the next day and I picked it up at 4 pm without any issues. I left the rental at the ford and they handled the rest. I appreciate Ford Littleton’s staff and their ability to help me given my time constraints, but I was faced with one thing after another and it didn’t seem like they really cared. I went here due to the fact that other Fords had no appointments. If I find myself in Colorado I would not choose Ford of Littleton as a place to service my van or any future vehicle. I would go out of my way to get it serviced elsewhere even if it meant I had to wait longer.

Emmett LeBlanc Aug 19, 2020

My son and I went to this dealership to purchase a vehicle for him to be his daily driver. He was very excited to purchase a used Explorer we had test driven at AutoNation Ford in Littleton. His excitement changed to frustrated and angry soon after we got the vehicle home. About 4 days following our purchase we noticed an oil spot on the driveway. We found that this was because the oil was overfilled. Once the oil level was correct the leak stopped. About a week after we purchased the vehicle it started to leak transmission fluid on the driveway. We got it in to be looked at by a shop near our home. They could not tell us specifically where the leak was coming from unless they pulled the transmission. They did say the leak is very significant. When they were looking at it they told us it appears the vehicle had fallen off a rack recently. Some ac lines were crushed and the exhaust was pushed up against the transmission. They also found a bolt from the transmission just laying on some of the wiring in the area. The fluids were clean indicating they were replaced prior to our purchase of the car. We did not have the car repaired and parked it for now to figure out what to do next and not create damage to the transmission. When we purchased the vehicle we were pressured to purchase a warranty. The original price offered on the warranty was fairly significant. During our discussion the dealer came down multiple times to nearly one half the originally quoted amount. Still we could not purchase this warranty as we were at the max of our budget. Starting so high and then coming down to something nearly half of what was originally offered felt really uncomfortable. When we left the dealer we were very uneasy. The high pressure made us feel as though there may be an issue with the vehicle which was not disclosed and which they were aware of. I made numerous attempts that same day to reach out to the dealer to discuss the purchase. I was unable to get through after trying for about 4 hours. That all took place on a Saturday and the following Monday I was able to get ahold of the dealership. They said they would not honor the lowest price they quoted for the warranty on the day of purchase. It was about two days after that when we started having the oil leak issue and then another couple days after that the transmission started leaking. Our salesman reached out about a month later by email to see if we had anyone who needed a vehicle that we could refer to them. I outlined all the information I note above and that we are not happy and very frustrated as we are still trying to figure out how to fix the vehicle. I waited for a week and have not received any response of any kind. I am unhappy with AutoNation and will not refer anyone to them. The customer service is poor and I felt they were unethical in this whole purchase procedure. I wanted to go to a dealer I thought was reputable and would get my son a reliable car and an overall positive experience. It turns out to be just the opposite and we cannot drive the vehicle. Not a positive experience in any manner.

Parrish A Huber Aug 19, 2020

Forewarning: this will be a novel. I have brought my car in to Autonation for repairs several times and, to be frank, I have been quite dissatisfied with the customer service every time. This most recent time, I brought it in because the car was making a strange noise. They ended up telling me it was going to be $1600 to replace my water pump but they "had a coupon" so they were able to knock off a few hundred dollars. This was appreciated by me, however, I've been taken advantage of by car dealerships in the past, so I asked for an itemized quote stating how much each of the parts would be, how much labor would be, etc. When I called and left a voicemail requesting this, I received a message back from the guy helping me, in which he was laughing because I thought it was a lot of money. Whether or not that was considered a lot money to replace a water pump is besides the fact, him laughing at me on my voicemail did not sit right with me... I ended up having my father talk to guy on the phone to make sure that everything was taken care of properly, just because I don’t know too much about cars or how much those things should normally cost. They ended up charging me significantly less than the original quote. However, when I picked up the car, they stated that they "did what they could, but it's an old car so it will probably still be making some creaking noises"... My car is a 2015. That is not old. Then they asked me to fill out a survey but told me "Excellent is 5 stars, if you give him anything less than 5 stars, you will fail him". I felt uncomfortable and a bit manipulated but I gave him 5 stars because they had helped me out with the price, at least I thought (I know, what was I thinking)... But I immediately regretted it because when I was about to drive away, the man helping me out told me: "Here's what you should do, have your daddy buy you a new car and keep this one as a back up so that when you need work on your new car, you can drive this old car around." Wow, the audacity... I honestly, have never been treated so rudely anywhere else but this place. I will most definitely not be taking my car here EVER again. I'm surprised they have such good reviews. Lastly, I drove away and my car was still making the same noise just a little bit quieter... Must be because it’s such an “old car”.

Nicole Birch Apr 15, 2020

I made an appointment for Tuesday morning a week prior for what I believe is a worn motor mount (knocking over bumps and on startup shimmy) and dropped the truck off on Monday evening to make sure it was there first thing in the morning. After the truck had been there for 9.5 hours on Tuesday with no call back, I called to check on it and was told they hadn’t looked at it yet but were pretty sure it was the Cam Phase Sensors. How you determine this without any diagnosis, I have no idea, but I did have that issue on a previous truck and it caused issues with how the engine ran and did not cause the truck to knock/rattle over bumps. I informed the service advisor of this and also my frustration that the truck hadn’t been looked at even though I made an appointment. He assured me that it would be diagnosed by noon the next day. Noon on Wednesday came and went with no call so I called to check on it shortly before 2. I was informed that my service advisor was busy and that I would have to leave a message and he would call back. So, I left a message and waited. 4.5 hours went by with no call back and they were getting close to closing so I drove my wife’s car to check in person. The girl at the counter tried to call my SA twice and he didn’t pick up so she informed me that it was likely the Cam Phase Sensors (seriously?!? Again?!?). I mentioned to here that I already clarified the issue with my SA and voiced my frustration with the lack of communication and that he promised the diagnosis by noon to which she responded “I don’t know why he would have said that, the mechanic it is assigned to is backed up>” So I inquired with her how long it would be to LOOK AT THE TRUCK and she responded with 1 to 1 ½ weeks? This for what is likely a fairly simple warranty repair. I can’t afford to be out of a vehicle for a week or more without anyone looking at so asked for my vehicle back and don’t plan on going back. Not one person was apologetic about the situation.

Dissapointed in Littleton Jul 25, 2019

If I could give zero stars I would. Unfortunately, we have a service contract with the dealership that was prepaid. I do not trust the service department because we have caught them several times being dishonest. Integrity is everything to me, and the service department has shown a lack of integrity several times with this vehicle and my 2004 Freestar. Most recently, I took my 2014 Escape in for a 5k service - including the oil change and tire rotation. During the last rotation in February, I marked my tires because we had previously caught them not rotating them when my paperwork said they had. They did rotate them in February, but bent the heck out of the lug nut covers (which were cosmetic and aluminum). I took my car to my tire dealer about 3 weeks ago and had new stainless steel lug nuts installed. On July 27, I took my car in for the scheduled 5k maintenance. The sign said "leave tire locks in your cup holder". I did this and told the service rep that the tool was in my cup holder. He came out to tell me that my battery was so bad that the technician had to jumpstart my car to move it to complete the service. Since I had watched the technician pick my car up from the bay, I knew this was not true. They left it running in the bay at the end of my service and told me that I should not dare to turn it off. We had my battery tested elsewhere with different results for the cold crank. I will need to replace it before winter, but it was not as critical as the technician made it sound. I know a lot about cars, but someone else would have been frightened to even drive it. On my paperwork, it said that they rotated the tires, but recommended that I "replace the lug nuts because they were swollen". I told the service person that I had just had them replaced with stainless steel, which could not swell. He looked at me like he didn't understand. I also asked him if the technician used the tool to unlock them. He just shrugged off my question. I immediately went to my tire dealer (about 4 miles away). I showed him the paperwork about the swollen lug nuts. He laughed, because stainless steel does not swell (but I'm just a dumb girl) . I asked him to check to see if they damaged my new lug nuts in trying to force them. He found a tool mark on one lug nut, but not on the others. He removed my tire and the brake dust showed that the tires had NOT been rotated 10 minutes previously (as my paperwork stated). For the third time, Autonation service said they had rotated my tires and they absolutely did not. They also tried to sell me new lug nuts, which were totally not necessary. We own a family business with a fleet of vehicles and have purchased at least 50 vehicles from Courtesy Ford (now Autonation) over the past 30 years. We will never purchase another vehicle from them -- only because of their service department. In the past year, we have purchased two vehicles from other dealerships. I communicated this to the service manager last September after a warranty issue that they would not address and never received a return phone call or any type of follow up. I would recommend you go to any other dealership if integrity and trusted service is important to you.

Ta Rodgers Jul 31, 2018

I can't even express how furious I am with this place. They don't answer phones, they don't call back. They say there's a car for me to use, there's never a car, except one time 2 days after dropping but I could never get there in time. Been there SIX times for the exact same issue. Was told after this try if they can't fix it i'll be reimbursed. Did I mention they lie constantly and drag stuff out for weeks (months now) at a time? After calling today was told to just bring back a 7th time for a diagnose. Got GM involved, he said "I'll talk to Service Manager and call you back," two hours later I call them- he left. More games. On two occasions I've heard the Service Manager in background ask "who is it?" and then all of a sudden he's not there. All I'm asking for is my money back for a non-repair, pretty simple stuff. I gave them almost $1,500 to replace parts I told them wouldn't work (been dealing with this issue a year total) and it didn't fix it. They just keep replacing redundant parts, last visit they put in an EIGHTH Master Cylinder... Really? I was saying "Really?" on #'s 3, 4, 5, 6, and 7. EIGHT!??!? What in tarnation is going on there? I'm just the moron of the week that didn't read any reviews before entering. Oh btw, don't call Ford Customer Service for anything either, those robots are just going to waste more of your time. After 40 calls someone will finally give you a local reps number. Her job is to get your hopes up every few days but then let you know every other few days that you're getting nowhere and should try working with your dealer. Only other advice I've gotten is to shell out $1,500 to one of their many other qualified dealers to resolve the issue. Cool thanks. She obviously missed the part where I'm $4,000 in the hole on a $1,500 repair between 3 different Ford mechanics in 2 different shops already. It's very clear that they have no intention of fixing my vehicle or resolving the issue and never did. Can't wait to see what they come up with tomorrow! All I know is I'm am completely out of patience and "Just bring it back again!" isn't working for me anymore. Since their idea of service is "Just give 'em the 'ol run around!" I'll be trying this. Doesn't seem like they care about of any of these reviews but it's a start. I almost forgot! In my 6 visits what I HAVE received instead of service is a cracked windshield, a flat tire, broken off a piece of trim, no reverse lights (which they did resolve on a later visit, thannnnks), some kind of spray paint on my passenger window? i don't know wtf it is but its not clear and it feels like sandpaper and was definitely not there before. These are the people telling me to give them another try... a SEVENTH try smh...

Jean-Philippe Beauchamp May 2, 2018

I recently sold my Nissan and my wife purchased a GMC vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disappointed by Go Nissan. I recently purchased a 2010 Ford Flex from out of state and over this past weekend scheduled a 30,000 mile maintenance with Go Ford off of Broadway and C-470. I dropped the car off in for a two hour appointment and went home. About 5:45 I realized that nobody called me to provide a status update. I called the dealership to find out that service was closed. I requested to speak with a manager (Robert M.) who was friendly and found my vehicle but had no information to provide me on my service. My brakes need repair and I anxiously was waiting to hear whether the repair would be covered in addition to safety concerns. I was able to pick up my car and the manager said I would be contacted on Monday with details. Surprise, no call on Monday. Tuesday afternoon I call the dealer who has no record my car was there. I finally find a service rep (Justin) who recalls my vehicle and tells me nothing was done on my vehicle. Really? I had an 11:00am apt, nobody contacted me after multiple requests. The excuse was that they had a wrong number and figured they could keep my car. Good customer service would have been pulling up your phone and locating my phone number on the internet or wait, possibly offering a free service to atone for your mistakes. No instead Justin said "sorry I must have written down the wrong number, when do you want to bring it in? " I asked how they were going to compensate me for the trouble and now additional trips to the dealer for a basic service. He said sure I'll take care of you, I'll take of 10%. Really Justin? Is that the same 10% coupon you sent out in the mail? Remember I have been a GO customer for 9 years. After pushing back on the 10% he told me he was simply not going to offer more of an incentive. I asked Justin to have his manager to call me to discuss. Surprise, nobody ever called me. These guys are incompetent and failed at every point of customer contact. I can not believe that two hours of a vehicle tech's time is more valuable than establishing customer relationships. My assumption is that Justin never provided my contact info to his manager. He probably hung up the phone and went back to eating his sandwich. I am really disappointed by my experience at GO and will be taking my car (and my 7 year full warranty along with all the revenue that potentially generates) to a dealer further away from me.

mustangram Dec 12, 2012

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