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-- Tom D.

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Recent Reviews from AutoNation Ford Littleton

I made an appointment for Tuesday morning a week prior for what I believe is a worn motor mount (knocking over bumps and on startup shimmy) and dropped the truck off on Monday evening to make sure it was there first thing in the morning. After the truck had been there for 9.5 hours on Tuesday with no call back, I called to check on it and was told they hadn’t looked at it yet but were pretty sure it was the Cam Phase Sensors. How you determine this without any diagnosis, I have no idea, but I did have that issue on a previous truck and it caused issues with how the engine ran and did not cause the truck to knock/rattle over bumps. I informed the service advisor of this and also my frustration that the truck hadn’t been looked at even though I made an appointment. He assured me that it would be diagnosed by noon the next day. Noon on Wednesday came and went with no call so I called to check on it shortly before 2. I was informed that my service advisor was busy and that I would have to leave a message and he would call back. So, I left a message and waited. 4.5 hours went by with no call back and they were getting close to closing so I drove my wife’s car to check in person. The girl at the counter tried to call my SA twice and he didn’t pick up so she informed me that it was likely the Cam Phase Sensors (seriously?!? Again?!?). I mentioned to here that I already clarified the issue with my SA and voiced my frustration with the lack of communication and that he promised the diagnosis by noon to which she responded “I don’t know why he would have said that, the mechanic it is assigned to is backed up>” So I inquired with her how long it would be to LOOK AT THE TRUCK and she responded with 1 to 1 ½ weeks? This for what is likely a fairly simple warranty repair. I can’t afford to be out of a vehicle for a week or more without anyone looking at so asked for my vehicle back and don’t plan on going back. Not one person was apologetic about the situation.

Dissapointed in Littleton Jul 25, 2019

If I could give zero stars I would. Unfortunately, we have a service contract with the dealership that was prepaid. I do not trust the service department because we have caught them several times being dishonest. Integrity is everything to me, and the service department has shown a lack of integrity several times with this vehicle and my 2004 Freestar. Most recently, I took my 2014 Escape in for a 5k service - including the oil change and tire rotation. During the last rotation in February, I marked my tires because we had previously caught them not rotating them when my paperwork said they had. They did rotate them in February, but bent the heck out of the lug nut covers (which were cosmetic and aluminum). I took my car to my tire dealer about 3 weeks ago and had new stainless steel lug nuts installed. On July 27, I took my car in for the scheduled 5k maintenance. The sign said "leave tire locks in your cup holder". I did this and told the service rep that the tool was in my cup holder. He came out to tell me that my battery was so bad that the technician had to jumpstart my car to move it to complete the service. Since I had watched the technician pick my car up from the bay, I knew this was not true. They left it running in the bay at the end of my service and told me that I should not dare to turn it off. We had my battery tested elsewhere with different results for the cold crank. I will need to replace it before winter, but it was not as critical as the technician made it sound. I know a lot about cars, but someone else would have been frightened to even drive it. On my paperwork, it said that they rotated the tires, but recommended that I "replace the lug nuts because they were swollen". I told the service person that I had just had them replaced with stainless steel, which could not swell. He looked at me like he didn't understand. I also asked him if the technician used the tool to unlock them. He just shrugged off my question. I immediately went to my tire dealer (about 4 miles away). I showed him the paperwork about the swollen lug nuts. He laughed, because stainless steel does not swell (but I'm just a dumb girl) . I asked him to check to see if they damaged my new lug nuts in trying to force them. He found a tool mark on one lug nut, but not on the others. He removed my tire and the brake dust showed that the tires had NOT been rotated 10 minutes previously (as my paperwork stated). For the third time, Autonation service said they had rotated my tires and they absolutely did not. They also tried to sell me new lug nuts, which were totally not necessary. We own a family business with a fleet of vehicles and have purchased at least 50 vehicles from Courtesy Ford (now Autonation) over the past 30 years. We will never purchase another vehicle from them -- only because of their service department. In the past year, we have purchased two vehicles from other dealerships. I communicated this to the service manager last September after a warranty issue that they would not address and never received a return phone call or any type of follow up. I would recommend you go to any other dealership if integrity and trusted service is important to you.

Ta Rodgers Jul 31, 2018

I really wanted to give this dealership a better rating because the process of buying my vehicle was pretty easy going, but things changed once I started to notice all the problems with my "certified" pre-owned vehicle. After taking it in for repairs (under warranty) there was a total and complete lack of communication. Service techs wouldnt answer calls or call back. Service managers wouldnt answer calls or call back. I had to stop in at least a dozen times just to check in on the status of MY vehicle. They kept it for exactly one month, which is totally unnacceptable, especially considering how polite and patient I was with them during the entire process. I finally told them days in advance that I would need my truck done and finished by Friday June 8th, because I needed it for something important. After having several calls ignored, I stopped in that morning to pick my truck up, but low and behold it still wasnt ready. The service manager told me it would be done by the afternoon and that they would detail it for me. So, I stopped in around 6 that evening, and Im not joking, they didnt want to release the vehicle to me because the service manager left early, and didnt bother to sign off on the paperwork. After some nice words, they released it. So I get to my vehicle, looked like it had been run through the mud. There were cigarette ashes all over my center console (I have photographs, and my baby and girlfriend who is on chemotherapy is very sensitive to 2nd hand smoke, even if its stuck to fabric, so all those ashes were a great little surprise!!!) and a few of the "repairs" were reinstalled horribly, and look like junk. Onto the warranty/"certified" pre-owned portion. Within days of driving it I noticed the shocks and struts were leaking a large amount of fluid. If I knew that I would have to shell out 2500 hundred dollars for just the front shocks, I wouldve adjusted what car I bought. I also bought the extended warranty with the vehicle, although the shocks aren't covered, I dont see why they cant get the struts approved, or cover the cost themselves, because once again, this vehicle was certified. Also found out this weekend that the 4x4 is busted and I mean badly. Drove 5 feet and that was a big nope, had to go back to rear wheel drive. So thanks for the awesome vehicle and customer experience guys! Cant wait to take it to another dealership to get this solved. Thanks - Sean Garner

Sean Garner Jun 12, 2018

I can't even express how furious I am with this place. They don't answer phones, they don't call back. They say there's a car for me to use, there's never a car, except one time 2 days after dropping but I could never get there in time. Been there SIX times for the exact same issue. Was told after this try if they can't fix it i'll be reimbursed. Did I mention they lie constantly and drag stuff out for weeks (months now) at a time? After calling today was told to just bring back a 7th time for a diagnose. Got GM involved, he said "I'll talk to Service Manager and call you back," two hours later I call them- he left. More games. On two occasions I've heard the Service Manager in background ask "who is it?" and then all of a sudden he's not there. All I'm asking for is my money back for a non-repair, pretty simple stuff. I gave them almost $1,500 to replace parts I told them wouldn't work (been dealing with this issue a year total) and it didn't fix it. They just keep replacing redundant parts, last visit they put in an EIGHTH Master Cylinder... Really? I was saying "Really?" on #'s 3, 4, 5, 6, and 7. EIGHT!??!? What in tarnation is going on there? I'm just the moron of the week that didn't read any reviews before entering. Oh btw, don't call Ford Customer Service for anything either, those robots are just going to waste more of your time. After 40 calls someone will finally give you a local reps number. Her job is to get your hopes up every few days but then let you know every other few days that you're getting nowhere and should try working with your dealer. Only other advice I've gotten is to shell out $1,500 to one of their many other qualified dealers to resolve the issue. Cool thanks. She obviously missed the part where I'm $4,000 in the hole on a $1,500 repair between 3 different Ford mechanics in 2 different shops already. It's very clear that they have no intention of fixing my vehicle or resolving the issue and never did. Can't wait to see what they come up with tomorrow! All I know is I'm am completely out of patience and "Just bring it back again!" isn't working for me anymore. Since their idea of service is "Just give 'em the 'ol run around!" I'll be trying this. Doesn't seem like they care about of any of these reviews but it's a start. I almost forgot! In my 6 visits what I HAVE received instead of service is a cracked windshield, a flat tire, broken off a piece of trim, no reverse lights (which they did resolve on a later visit, thannnnks), some kind of spray paint on my passenger window? i don't know wtf it is but its not clear and it feels like sandpaper and was definitely not there before. These are the people telling me to give them another try... a SEVENTH try smh...

Jean-Philippe Beauchamp May 2, 2018

So this will be a long post, but I feel like I should share my experience with autonation because they deserve the credit for the work they've done with me. Back in 2015, it was a dark year for me. My marriage ended, I was just re-entering the workforce, as soon as I got a job I was kicked out of my home and homeless for a short period of time. At the same time my Mitsu threw a rod... Needless to say things didn't look good financially and my credit was tanking from old debt. Every car dealership I went to refused to give me their time unless I had 2k cash in hand. When I went to Autonation North off I25 and highway 36, they listened to my story and they worked hard. At first they tried getting me into a Jeep, but car payments and insurance were too much. They quickly learned that even though I was on the bottom end of things I take my financials very seriously. They spent 6 hours that day working with bank and insurance companies to make sure I was in a car I could afford. That is how I got My Nissan Sentra. Now fast forward to yesterday, the Sentra was declared totalled Wednesday and I needed a car to go to work today. I knew right away I wanted to jeep my business with autonation. I had cash in hand this time and could shop anywhere since I paid off my debt, but I wanted to maintain that relationship. So I went to the Autonation Ford off Broadway and C470 (different location mind you). They took my information and tried to get me into a 2010 Ford Edge. I like the car, but again quickly they would learn how seriously I take my budget. First of all after the test drive the finance gentleman meet me at the door and said "Congratulations on your credit". He could see where I was before and after and congratulated me on my hard work, it's small but an important milestone in my life after.my marriage. Second upon learning my real need because while I talked about a bigger vehicle I still care more about what it looks like financially. The salesman and the gentlemen in financing narrowed it down based on pricing. We came up with a list and the finance gentleman came up with his. Off we went to go look at those cars and we found the precious gem I left the lot with, a 2015 Nissan Versa. If you ever need a car dealership to purchase a vehicle. To help build credit or whatever reason you may have. I STRONGLY recommend autonation. They do work really hard at each of their location to help you find the car you want at the price you can afford. My Nissan will last me quite some time, but I know they will have my business the next time I got to purchase my next vehicle ¿

Charlotte Nelson Mar 20, 2018

What a horrific experience with the service/maintenance department! If I could give a rating of zero stars I would. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

Marc Cushing Nov 20, 2017

Auto Repair: May just be the single most miserable experience of my entire life. This place is a joke and is purely looking for your money with no regard to customer service. Go somewhere else. Far better dealerships in this area with way better customer service. Had a major breakdown on the west side of Vail Pass. Had the vehicle towed there on a Friday afternoon. Called to let them know to expect it and they confirmed they received it on Friday afternoon. They said they would get it in hopefully Friday but for sure Monday. After hearing nothing by Monday afternoon I physically go to the dealership to check on status. They have not even checked the vehicle in yet. Keys are just thrown in the corner on the counter. Also, they said they had no record of a vehicle being towed in. After searching the lot my truck was in the corner. FOUND IT! "Oh, I remember that vehicle now"! Assured me it would be looked at Monday. Called Tuesday and was told "they are busy now". OK so much for first in line I guess. Rather pump out those $50 oil changes and $50 tire rotations I guess. Finally, get a diagnoses of some major parts needed in the transmission. Pretty major repair. Quoted me 3-4 thousand dollars. I asked for a complete estimate of the parts and labor Tuesday Morning. I was dealing with a person by the name of Schiller whom assured me it would be over in the morning (Wednesday). After two days of dodged phone calls, emails, and text messages still no estimate. Naturally, with a repair of this magnitude, I would have liked to get a second look and opinion. They refuse to supply the estimate. I decided to just pull the vehicle from their possession. They would not release the vehicle until I paid $185.00 ransom money to get it out. They claimed it was for the diagnostics of the problem. Fine I understand. "Can I have the paper work and the diagnostic". Nope they refused to supply it. So basically I paid $185.00 ransom money for a receipt. Not even sure this is legal. I should be supplied something for what I paid money for. Finally got it over to a transmission specialist and they had a "FREE" estimate of the repairs within 1 working day (including detailed list of all parts, services, and labor.) They recommended a complete different course of action for the repair that was less expensive, a better solution for longevity of the vehicle, and a proper all around approach. These guys are just awful! Do not do it! I am warning you now. Save your self hours of frustration and piece of mind by looking elsewhere. They have completely lost my business permanently.

Darren Leveille Oct 9, 2017

I worked with a local Ford dealership to come to an agreement and purchase a new 2015 Fusion my wife and I had wanted for some time now. This included an agreement on our trade-in, X-plan pricing, Black Friday incentives, a deal on the options we werent too excited about, and a low financing rate. The trouble with the local dealer was that they had sold me a car that wasnt theirs to sell they couldnt procure it like they had verbally agreed to. The car belonged to AutoNation in Littleton. After 8 weeks I was done waiting for the local dealership to deliver me the car. I call AutoNation and spoke with Dan Cutter. He was on my side from the beginning and over the phone agreed to meet or beat the deal I had already brokered. After a few questions about the trade-in and emailing him the paperwork, he invited me in ASAP and I came in the very next business day. He met the selling price, but threw in a theft protection plan, and beat the financing rate. I was out of there by 1pm, and left as a happy customer. The customer service certainly didnt stop there. I drove our new car home and found some eye-sore damage to the front passenger wheel. It looked to me like someone had curb-checked it. I sent Dan some photos over email and less than two days later he had a mobile professional Alloy Wheel Repair Pro wheel repair outfit calling my cell phone. When I met with the repair professional, he noticed the driver wheel had the same damage. I called Dan, on his cell phone, and on his day off, to see if hed honor the additional damage and increase the claim. We were on the phone for 2 minutes and the deal was done. I had two nicely repaired wheels after that, only took about an hour and a half for the professional to finish. Dan went above and beyond here. Now that is service. Even though Littleton is an hour away from me, I will check with Dan before I buy my next car. A guy like that deserves our business. Bryan in Fort Collins

edReviewerFoCo Feb 4, 2015

Recently purchased a used Jeep Wrangler from this dealer. It had not been through their "make ready" yet, but I was assured the vehicle would be thoroughly (multi-point?) inspected and would receive an oil change as well. After my test drive I noticed the vehicle made a noise like the key was still in the ignition after the key was pulled, and had heavy hail damage on the hood. We'll get back to this in a few minutes. I decided I liked the Wrangler and was going to push forward and try to purchase it. I was told I had the following options. I could wait for the vehicle to go through "make ready", at which point they would decide if it was worth the trouble to fix the hood and either wholesale the Jeep or fix it. If they fixed it I would pay more for it, obviously. I advised I would be interested in buying it as is, with the exception of the ignition problem as that could be a safety issue. We negotiated a price "as is" with the understanding the Wrangler would still get its "safety multi-point check" and the oil change, but the hood would not be repaired. We came to an agreement on price, and because the vehicle still had work to be done I left it there. This was on a Saturday. It turned out there was an unused 3rd party alarm on the Jeep that was causing the ignition sound. Because of how the alarm was integrated, it took a couple of days to get resolved and the Jeep was delivered to me on Wednesday night. When it was delivered though, I noticed a headlight out. Any thoughts of blaming the headlight on the drive to my apartment were gone when the kid following the salesperson said he saw the problem from when they left the dealership. Since I had waited 3 days I decided I could replace the headlight myself. I will give the salesperson credit for delivering the vehicle. I will also give credit for them fixing the ignition issue. The reason for my low rating though, is it appears the vehicle never had its "safety/multi-point" inspection. In the past week I have replaced 5 additional bulbs on the Wrangler (reverse, brake light, two marker lights in the front) along with both headlights. Although the oil filter looks new, the entire engine looks like it was steam cleaned, so who can tell if the oil change was done. There is not an oil change sticker on the windshield. You may call this trivial. But if they missed that many bulbs after doing their check, what else could they have missed??? Was the oil change done?? Who can tell?! My opinion is the ignition issue turned out to be a bigger issue than they expected, and the salesperson just wanted to dump the Jeep ASAP! I went to pick up my plates the other day and was told emissions had not been done yet. It is my understanding the dealer is responsible for either providing a coupon for emissions, or they have to do it. At this point I am going to presume no work was done except the ignition related issues. I have started going through the vehicle myself (oil change, etc) to be sure I have a safe/reliable Jeep. At least I know if I do it, the work will be done right. I can state without reservation I will not be going back to Autonation Ford.

Dano_CO Nov 19, 2014

I recently sold my Nissan and my wife purchased a GMC vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disappointed by Go Nissan. I recently purchased a 2010 Ford Flex from out of state and over this past weekend scheduled a 30,000 mile maintenance with Go Ford off of Broadway and C-470. I dropped the car off in for a two hour appointment and went home. About 5:45 I realized that nobody called me to provide a status update. I called the dealership to find out that service was closed. I requested to speak with a manager (Robert M.) who was friendly and found my vehicle but had no information to provide me on my service. My brakes need repair and I anxiously was waiting to hear whether the repair would be covered in addition to safety concerns. I was able to pick up my car and the manager said I would be contacted on Monday with details. Surprise, no call on Monday. Tuesday afternoon I call the dealer who has no record my car was there. I finally find a service rep (Justin) who recalls my vehicle and tells me nothing was done on my vehicle. Really? I had an 11:00am apt, nobody contacted me after multiple requests. The excuse was that they had a wrong number and figured they could keep my car. Good customer service would have been pulling up your phone and locating my phone number on the internet or wait, possibly offering a free service to atone for your mistakes. No instead Justin said "sorry I must have written down the wrong number, when do you want to bring it in? " I asked how they were going to compensate me for the trouble and now additional trips to the dealer for a basic service. He said sure I'll take care of you, I'll take of 10%. Really Justin? Is that the same 10% coupon you sent out in the mail? Remember I have been a GO customer for 9 years. After pushing back on the 10% he told me he was simply not going to offer more of an incentive. I asked Justin to have his manager to call me to discuss. Surprise, nobody ever called me. These guys are incompetent and failed at every point of customer contact. I can not believe that two hours of a vehicle tech's time is more valuable than establishing customer relationships. My assumption is that Justin never provided my contact info to his manager. He probably hung up the phone and went back to eating his sandwich. I am really disappointed by my experience at GO and will be taking my car (and my 7 year full warranty along with all the revenue that potentially generates) to a dealer further away from me.

mustangram Dec 12, 2012

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