Horrible experience. Even after pointing out the TSB (technical service bulletin) from Ford detailing what needs to be done exactly & specifically for what my car needed on warranty work for a car that will not run at all, they wouldn't do it. Service Advisor looked at the Technician who refused to work on the car, standing right next to him, and the Tech just kept shrugging his shoulders at me when I asked him about the TSB & why he didn't do it.

Fast efficient responsive clean and organized. Exactly as it should be.

The service department is appalling! They pick a defect and all customers coming in suddenly need that part. They don’t keep appointments, cannot fix problems and are incredibly rude!

They could improve the waiting time for an oil change. Baying a car from them was a very pleasant experience.

Update! the bottom response is nonsense. Its just a general number for the dealership. I called it trying to get some resolution but all I got was busy signals and voicemails that don't work. Be Warned this is the service they provide. If you are reading this feel free to reach out with a real number. Will follow up with review when the work is complete

Cheerful, helpful, personable and never a "problem" attitude of the staff especially John! made a necessary repair virtually stress-free. Now, where does that happen nowadays?!

Salesman did not communicate well.

Customer Service, I took my 2014 F150 here with a crank no start. After 2 days they sent me home with a new fule pump and advised it was bad gas and to come back after the tank ran out so they could do more work and charge me some more. Next morning same thing. Talked to the service department who said they would call me back and nothing. I guess I'll just find a new dealership. My advice don't take your vehicle here

I took my 2014 F150 here with a crank no start. After 2 days they sent me home with a new fuel pump and advised it was bad gas and to come back after the tank ran out so they could do more work and charge me some more. Next morning same thing. Talked to the service department who said they would call me back and nothing. I guess I'll just find a new dealership. My advice don't take your vehicle here

Always ready for me at my appointment time. Very efficient and they do not try to pressure sell you unnecessary services.

Quick and easy to work with. Got what we wanted right away and went home happy.

I wasn't pressured at all on purchasing New truck, they gave me everything I asked for and made the process quick and easy. Very down to earth staff. 2020 Lead Foot Raptor.

Great customer service and got the job done faster than the time estimate.

I brought my truck in for service on a thursday night for a 7am appointment friday. I called friday at 3PM to see if they were done and the service adviser told me he'd check and call me back. He never did. I didn't hear from him until tuesday when I called him again and he said it was done. I will never go to this dealer for service again.

My service job and warranty work went quick and easy.

Awesome place to buy a car

Overall, Auto Nation did a really good job. But, it wasn’t until the day after when I got on the highway, going 60+ mph, I noticed they did not properly latch my hood. The hood popped open and i immediately slammed on my breaks. I get it, they probably didn’t mean to, but it still happened.

Jack was my service advisor. He was great. Informed me of the wait time and additional service needed on my vehicle. He stopped by periodically to give me updates, and got me out ahead of schedule.

Highly professional and highly recommended! I was experiencing the symptoms of a recall on my vehicle. The vehicle would suddenly downshift to first gear at any speed. it happened to me at 45mph and 60mph! Other dealers in the area wanted to schedule me several weeks out. Auto Nation understood the dangerous situation and got me in right away!

Everything was fast, smooth and professional.

The staff was friendly and thorough. My truck was serviced and I was in and out in less time than expected.

I recently purchased a new F-150 from Dan and the whole process was great. Even after the purchase, Dan still stayed involved and followed up to ensure I was happy. Everything was great!

The staff at AutoNation Ford were professional and acted in a courteous manner. The stand out person who assisted me was named Michael Stewart and I appreciate his candor.

Place is clean. Waiting lounge is ok. 3rd time here. Why? Because I purchased a ‘service package’ when I bought the new truck at this dealership. Bad mistake. Never has anyone come out to greet and meet after entering the service garage. Are they always short handed? Or do they not care? I know the truck was only $55k and maybe I am expecting a bit much. Booked appointment online, only availability was 3 plus weeks out. Needed a technician to look at a fault message that happens every time it rains hard. Was told, sorry we don’t have time for that if you are waiting. That was sort of the reason I booked the appointment... oh well. Not sure if it is Ford or just this dealership.

The entire process or ordering my new F350 and purchasing it was quick and easy. The sales guy Josh was awesome and everything went perfectly. I will definitively work with Josh and AutoNation for my next new vehicle.

Excellent and friendly service. Warm welcome, great explanation of what was necessary and services suggested including pricing. I felt like a valued client.

Fast and friendly, and got me a great deal for my new battery.

Working with insurance companies can be a slow process, I understand. My experience did take an extensive amount of time that was not expected by myself or the shop as the result. Regardless, I was hoping to be kept up to date on progress as I was in a rental vehicle for a limited time through my insurance carrier. That wasn't the case. Thankfully, AutoNation did pick up the extra days rental agreement contract $ amount. Fortunately the repairs were done to my satisfaction to this date. I did notice a hint of cigarette smell when I first started my vehicle. The smell did linger until the next day... that's when I found a partially light Marlboro in my cup console. I doubt that anyone ACTUALLY smoked in my vehicle, but thought perhaps there were heavy smokers that carried the smell into my vehicle from their smoke-permeated clothing. I mentioned the found cigarette to a manager who seemed legitimately shocked by my comment. He promised to call me back later to discuss any reparations should the smell resume. The smell did dissipate, however never heard back from anyone at AutoNation. Again, my reason for a lower score is no communications on followups.

Vehicle warranty coverage is a fraud and a scam. Assurant inc has a complete disregard for signed warranty policy and representatives are trying to push claim back to manufacturer to prevent a warranty payout. When reasons for claim denial are disputed Assurant reps will come up for new reasons for denial and unreasonable expectations for vehicle operations which are not required in signed policy. Follow up In response to Autonation's automatic reply to previous complaint to contacting the General Manager. Dont waste your time I have done so, from the General Manager "There is nothing I can do to help you, we are not able to help with warranty issues" they will sell you the warranty like a bill of used goods knowing that it is worthless happy to take your money knowing that the warranty is useless even for legitimate claims.

They have always been top notch. I usually wait for vehicle and their waiting area is pleasant. I have never had a problem.

good service and fast repair. I'm disappointed by the flimsy quality of the undercarriage shielding that came off in deep snow. This is not the kind of quality I have come to expect from Ford.

While the purchase of your car may be a good experience, do not expect to receive any kind of service beyond that. After purchasing a brand new car- there was something broken from day one - it took a month to get an appointment - 3 calls to get a loaner call and now day of service I have already called 6x to confirm the loaner and the only person who answers the phone has no idea and keeps sending me to voicemails! I do. It feel that this dealership deserves the purchase if they can not service their clients!

Good Experience. We came to look at a specific F150 and found out that it did not pass their 144 pt inspection so was not available. :-( After looking at a couple of others and test driving one my husband decided to not get a truck. Kevin looked up Ford Exporers in stock and promptly adjusted what had already been started for financing etc. We found a 2014 that totally said 'Buy me!'. It is almost fully loaded and way less miles then that of the F150! The only complaint I would even have would be how long we were there---almost 6 hours!! It makes for a very long day! WE do LOVE our Explorer!! **This is our 3rd purchase with Auto Nation Ford and the only purchase that we have made where the automobile was not fully detailed and filled with gas prior to leaving. Maybe we were spoiled previously?

I had talked to two other dealerships, one to see if the inventory had more detail. The second, was help at first (sorta) then nothing..Ford Littleton ask what I was looking for and price range and sent me trucks in their inventory. I told them I wanted to do a meeting to talk about Tiers and pricing and they were more then happy to make the appointment. After booking the appointment they asked for more info to get the right ino lined up for me for the meeting... We had more info then we thought we would get. and just bought the Ranger by the time of the meeting. Very easy to work with, they didn't mind explaining tiers and financing. so far great experance.

My only issue is that it was decided that the car needed new tires. I thought, great! New tires. So apparently they have to send the car to Firestone instead of doing it there. Long story short it took Firestone three days to put on a set of tires! Three days! Everything else was great

I got everything I asked for at the price I wanted.

Horrible experience with dealership and coverage under extended warranty program purchased through dealership. 2016 Jeep wrangler just outside of factory warranty covered with 30000 miles extended warranty, had head gaskets fail. Gold warranty service will not cover specifically stated failure nor will the dealership assist in coverage. Warranty coverage is a scam, and the dealership should be ashamed to sell a product or service that provides no help for a legitimate claim. if you suspect a problem they won't cover your warranty work, I recommend going elsewhere to purchase your vehicle and definitely skip the extended warranty ripoff.

Have been having my cars serviced there for over six years. My last two experiences were so disappointing that I won’t ever go back. Excuse after excuse, won’t return calls, well over 45 minutes on the phone and still got no answers. Was so bad that today we finally went and picked the car up and took it somewhere else.

They rip me up in finance so bad I told him I had an accident I had to re-sign the contract I want to remove some things and they forced me into doing it and was going to charge me an arm and a leg if I didn’t do it to get my car back I will never ever buy a car from AutoNation and I’ll recommend every friend I know on Facebook and everywhere else to burn this place down

The worst place in the The world to finance a car there finance people are the biggest rip off they force you into things you don?t want to do I try to change something after the contract had to be re-signed and they would not let me do it I wanted to unwind the deal and they said they?re going to charge me an arm and a leg to do that too no choice but to take it up the butt

Service experience was excellent. They were also able to do recall work same day as service. Very convenient.

The service before and during and pick up was great. Thorough explanation after diagnostics on want needed to be done. Thank you. I have a high mileage car and appreciate all the work you do keep me on the road.

I feel like I’ve had a knife stuck in my back due to financing they rip you off so bad in finance needless to say it was not a good feeling I will never ever buy anything From autonation I injury my self and can t work they have no heart

I had an amazing experience at AutoNation Ford Littleton. I inquired via email about truck and Dan responded right away. He was not pushy or over the top, he was actually very patient. I must of gone to 10 other dealerships before I went to see Dan and I wish I would of gone there first. Dan and Betty are awesome, got the deal done that many others couldn’t. Very highly recommended, if you’re in need of a vehicle in the Colorado area, do yourself a favor and go see Dan!! Thank you guys!

Excellent service, excellent communication, and excellent customer service.

Loved the buying experience and my new Ford Escape is a dream.

Good place to service your Ford.

Great selection. Got myself a Ford Explorer at a great price.

Stopped in without an appointment. They were able to get me in right away and I waited less than an hour

I made an appointment over the phone, they couldn't find my information but made time to get the service done quickly.

Above my expectations. People were professional and went out of their way to answer my questions

The Service Managers who assisted me with getting my car back on the road were awesome! They kept me updated on the progress and informed me of any changes that arose. They were very accommodating and detailed oriented in making everything go smoothly. GREAT JOB FOLKS!

My service advisor, Maddie, was fantastic. She kept me in the loop throughout the entire repair process. I am very pleased with Auto Nation Ford.

The service department worked very quickly to have my issue repaired and also checked out my brakes . The parts department sold me exactly what I needed working with my vin number

Although upset upon arrival, I was put at ease and handled in a professional and efficient manner.

Good friendly atmosphere, knowledgeable staff about trucks on hand and buying process.

Been trying to schedule a service here for a week. Every time I call, I use the automated menu, select service, then get a generic front desk person that asks who i need to talk to. Isnt that what the selections in the automated part of the phone call is for? After being directed back to this same person twice, and never actually getting the opportunity to speak to service (10 min total time on the phone) it doesnt look like I'm going to have the opportunity to work with this business after all.

I took my car in for maintenance because I could not get the wipers to turn off.  I am not a mechanic but after some research, I discovered this is a relatively common problem in my Ford model and the wiper control stick attached to the steering column needed replacing. That part cost roughly $50 from an auto part store.  I told Auto Nation as much and after the tech diagnosed the problem, he called to tell me it was. in fact. the windshield wipers control and it would cost $800. I asked the tech to break that up for me: cost of labor and cost of the parts. He said it would be about $400 for each. I pushed back, saying I thought the part was much less expensive and after a hold he came back and told me it was actually my entire steering column that needed replacing but could give no further explanation. I declined the repair and ultimately fixed it myself at the cost of the wiper control stick: $50. In my experience, Auto Nation tried to fix something that was not broken in order to charge substantially more than the actual repair cost. I do not recommend taking your car to this service center but if you must, research the issue before agreeing to their recommended repairs.

Good buying experience and very helpful service personnel.. had a minor issue and the quick fixed it .. no problems

Professional, quick service. Just had oil change and tires rotated. Service forgot sticker on windshield signifying next oil change.

Dan and the rest of the Ford team were fantastic when we bought our new Ford Escape. Should we need a new car in the future, we’ll definitely choose AutoNation Ford in Littleton, as these guys go above and beyond expectations!

My car looks amazing! They did a wonderful job communicating during the repair process and cleaned my car before I picked it up. The office experience was timely and efficient. I would highly recommend AutoNation Collision Center!

Nick at Ford Autonation Littleton was our sales person. We took the highest level of care, beyond what we could have expected. We were not happy with the deal we initially were offered and Tony the sales manager and Nick worked to get a better deal. They worked for a few days including calling corporate to get a better deal on our trade and going above and beyond to get us the lowest possible rate. We got a fantastic deal. They delivered on every promise.

It was a very user friendly dealership. Lovely facility. Actually my daughter found the car for me.

Nick Price was the guy at the dealership that did a great job of selling me a new Rapter. I was trying just test driving this truck to see if I wanted an Rapter. If I ever buy a car I"m a used car buyer, not a new car buyer. Nick sold me on this white monster that we love.😀

Nick was the guy at the dealership that did a great job of selling me a new Rapter. I was trying just test driving this truck to see if I wanted an Rapter. If I ever buy a car I"m a used car buyer, not a new car buyer. Nick sold me on this white monster that we love.

Jack made sure that all the repairs and maintenance to my car were done thoroughly. In the meantime, Jack arranged a loaner car for me that was a new 2020 car. Customer service was outstanding!

Kevin was awesome throughout the whole process! He kept me informed at every step of the way and was very friendly and accommodating with everything I needed. This is the only place I bring my truck when it needs work done.

The service was great! However I reserved a time for service and was scheduled at a location that was a 45 minute drive from my location. When I called the dealership to confirm and asked if there was a closer location, no one returned my call. I was sent to the Littleton location.

My experience at AutoNation Ford was one that will make me a customer for life. I had been looking for a new or used F-150 for 4 months and looked everywhere. I walked into AutoNation and was greeted by Abraham who I had emailed back and forth with, he had the exact truck I was looking for and had the best price in the state. He gave me the keys, we went to lunch and by the time we got back, he had the best deal already worked out for me without any negotiating. The customer service was truly world class. I spent 3 hours from when I walked in to when I drove away in my brand new truck. Abraham walked me through the tech features, made sure I got the app, and took care of our every need. This dealer is the only place I will buy a Ford and the only place I will be getting my truck serviced in the future. I wasted plenty of time at the other local dealers and will not make that mistake again. Be sure to ask for Abraham, you wont be dissatisfied.

I was happy that the folks at Autonation Littleton actually answer the phone in the service department. The other Ford dealer I tried wouldn’t call me back after leaving numerous VM’s They got my truck in for repairs right away. The work was quoted quickly, they got the parts in fast, and I had my truck back in less than a week. The service mgr gave me consistent updates. I’m very happy with the service they provide.

My experience at AutoNation Ford was one that will make me a customer for life. I had been looking for a new or used F-150 for 4 months and looked everywhere. I walked into AutoNation and was greeted by Abraham who I had emailed back and forth with, he had the exact truck I was looking for and had the best price in the state. He gave me the keys, we went to lunch and by the time we got back, he had the best deal already worked out for me without any negotiating. The customer service was truly world class. I spent 3 hours from when I walked in to when I drove away in my brand new truck. Abraham walked me through the tech features, made sure I got the app, and took care of our every need. This dealer is the only place I will buy a Ford and the only place I will be getting my truck serviced in the future. I wasted plenty of time at the other local dealers and will not make that mistake again. Be sure to ask for Abraham, you wont be dissatisfied.

They did a good job getting me the best price at the beginning. I didn't have to haggle, I got the best price in their first response and it was better than any other dealership in Denver.

My experience at AutoNation Ford was one that will make me a customer for life. I had been looking for a new or used F-150 for 4 months and looked everywhere. I walked into AutoNation and was greeted by Abraham who I had emailed back and forth with, he had the exact truck I was looking for and had the best price in the state. He gave me the keys, we went to lunch and by the time we got back, he had the best deal already worked out for me without any negotiating. The customer service was truly world class. I spent 3 hours from when I walked in to when I drove away in my brand new truck. Abraham walked me through the tech features, made sure I got the app, and took care of our every need. This dealer is the only place I will buy a Ford and the only place I will be getting my truck serviced in the future. I wasted plenty of time at the other local dealers and will not make that mistake again. Be sure to ask for Abraham, you wont be dissatisfied.

They don't seem to know what the price YOU say means. Haha Don't trust Car Gurus where they are concerned.

The folks at Autonation Ford did a great job and gave me the actual amount quoted on the Autonation certified offer. The folks at their corporate office in Texas however, were slow and made the process take much longer than it needed to. I would have given 5 stars had the corporate people performed better.

Ok

Nick Price did a great job helping me pick up my new raptor. It was time for a new set of wheels for us and Nick helped us navigate the process of picking out a new car.

Susan was excellent to work with and her technicians did a great job fixing our vehicle ahead of schedule! We are very happy!

They did a great job getting my car fixed.

bought, a truck on the first week of January 2020, truck has miles rolled back on Carfax. I got an alert form Carfax miles inconsistency, tried to speak to a General Manager from service or sales, I leave messages call multiple time in a day and cannot get back to anyone. It has been 3 weeks and nothing. I need an answer. why the truck went in with 33,519 in 3/19 and in 1/2020 it is sold with 31,615. No, one answers my questions.

I leased a 2020 Escape Hybrid from Autonation Ford in Littleton. My contact person was Kevin and what a great job he did. Are you look king for a vehicle give him a call, you won't be disappointed.

AutoNation Ford Littleton did a great job providing a comfortable customer service and an accommodative buying experience. Mr. Brian Graves, in particular, should be commended for knowledge in matching my "must haves" and "would like to haves" with inventory and seeing that the purchase process went smoothly. Even after the purchase he went out of his way to help with after purchase service. Great job all around. I'll come back.

Working with Jack and Joey was the best service I have ever received. I highly recommend using them for your service needs. M.D

They sold my husband a 2015 Ford F-150. Less than 70,000 miles and we’ve spent over $7,000 in repairs. His truck is currently in the shop after breaking down 3 months after being in the shop for 1 month which costs us $4,000. He’s had no communication, zero. Just keeping his broken truck with zero accountability or any ethical concerns.

Great and quick Service. Jack was awesome.

Jack Hubert, did great job in staying in contact with me for updates! Big improvement from previous service managers I have felt with in the past from AutoNation Ford!

Service was excellent, Jack Hubert did a great job thru out and keeping me updated on the repair progress.

My experience was good, took my vehicle in for a oil change, tire rotation, and filter change. I come back in 5 thousand miles vs 8 thousand. But that’s better the every 3 thousand miles, considering I only have so many of these covered under my warranty.

Purchased a 2019 Ford Ranger Lariat. The experience at the dealership was top notch. Patrick was outstanding. He provided answers to all our questions and got us into the vehicle we wanted. He provided a very helpful and comfortable environment that made the purchase effortless for us. I will recommend Patrick and the dealership.

Mixed Review: Service Mgr. was great...but the people who gave him the quote on a repair shot him in the foot. We brought our car in to repair the passenger window assembly and to purchase 4 tires. They are nice enough and even gave us a driver to use when the mechanic left for the day for a family emergency and our 2004 Mercury Marauder wasn't ready. They found an oil leak while it was in their care and they quoted us $4,500 for front seal, oil pan removal and removing the engine to get at the oil pan....I offered $2,500-3 k...you guys should have probably haggled with me as I just found a FORD dealership not that far away that will do it for $2,655. That's $2,355. Labor and $300 parts. Seems they were double dipping us since they for all better purposes charged us twice for part of the service. They charged for the front seal separate when parts and labor for that should have been included with the other service. the Job Takes 15.7 hours. This other dealership did give us a price break of -10.00 an hour as we were getting so much work done. Seems to me a client with a 16 year old collector car they wish to keep a while and then plan to replace it with a new Ford product (New Mustang ) down the line might be a good prospect to keep around.

We bought a 2019 Ford Escape for our daughter. We dealt with Jayson Orlando and he was a pleasure to deal with. We were cosigning for our daughter and even thou we live out of state, AutoNation made it so smooth and easy. They have a notary service that were sent the papers in our town and he met with us so we can do the cosigning and then he fedxed the papers directly to AutoNation. So easy! I highly recommend AutoNation, and ask for Jayson!!

Another shop told me I needed $1200 work on my 2014 F-150. I was unsure so I brought it into Autonation Ford. The end result - my truck, with 100k miles, was in excellent shape and didn’t need a thing. They even waived the diagnosis fee and congratulated me on having a truck with 100000 miles that was in great shape. Great people and an outstanding dealership.

Recently purchased a 2017 Ford F250. Took my truck into the AutoNation service center 2 weeks ago for a tailgate recall because my tailgate button would no longer manually lower the tailgate. After spending hundreds of dollars, I was told the malfunction had nothing to do with the recall and they would have to charge me extra to fix it. One week later, I brought my truck to the other Ford dealership down the street, Groove Ford. They told me the repair SHOULD have been taken care of during my last visit to AutoNation Ford since it was due to a wire specifically for that recall. If you're in the Denver area, make sure to visit Groove Ford. After three visits to AutoNation I'm out over $1,000 and have consistently found new errors/issues with the vehicle when I pick it up. Groove Ford is honest, affordable and will FIX YOUR TRUCK.

Kelly was such a professional throughout the entire process. He had every step of the process thought-out and planned and made it extremely easy to get the job done.

Brought my truck here for some warranty work. The most important thing to me was that they were honest. They were busy and were up front about appnt times and work. All the staff was friendly and personable. Called with updates. I would use them again

Brayden Barhart did an exception job assisting me with the purchase of one of AutoNation Ford vehicles, I highly recommend him!!

I snapped a picture of the work order that included replacing a transfer case ($1,259.99), (that I specifically told the service manager I didn't want done) $517.95 to replace 2 stripped lug nuts, (!!!) and two charges for $149.95 for a "grinding noise", that, as I told them, was a bent splash guard on the back side of the right front brake. The total of the order: $3,357.01. On a 2013 vehicle. I immediately took the vehicle to another shop. The shop I took it to noted nothing with the differential, replaced the lug nuts for $20 apiece, and the left front ball joint was bad, so replaced the lower control arm assembly, and did an oil change, bent the splash guard for free, the total, $614.... Find a different shop, I did....

Was in for oil change and lube. They got me in on schedule and out in the time that they said they would. Very happy with the service.

Prompt service on the recall. We've had problems with other dealerships. Thank you.

Jack H. Asst Svc Mgr, provided outstanding customer service and knowledge of the type of repairs my F150 required. The fact that he actually called me back after I had left a message was greatly appreciated! Very friendly and straight to the point. In addition, Doty, the shuttle driver, also customer focused. In all, I was very pleased with the service provided.

Took my 2018 F-350 SRW in for a 20k inspection. This included an oil change/inspection and I added a tire rotation. The service manager was very helpful and checked up on the status numerous times, for some reason it took over 2 hours for this service. When it was finally completed the service manager applied a $25 coupon to cover the tire rotation since the service took so long. About half way home i received a low tire pressure alarm. I looked at the pressures as indicated on my dash and noticed right away the pressures were never checked in the inspection. The recommended pressures on my truck are 60psi front and 80psi rear. The pressures on my dash indicated 55psi rear and 75psi front. Tires were rotated but pressures never readjusted. This makes me wonder what other inspection items were not looked at. Maybe the oil didnt even get changed. I did call the service manager but was sent to voice mail. I did leave a message but received no response.

Jack H. Asst Svc Mgr, provided outstanding customer service and knowledge of the type of repairs my F150 required. The fact that he actually called me back after I had left a message was greatly appreciated! Very friendly and straight to the point. In addition, Doty, the shuttle driver, also customer focused. In all, I was very pleased with the service provided.

Oil change, done in reasonable time however was leaking when got home all over driveway.

Excellent service from an extremely knowledgeable asst. service mgr., and prompt professional repair to my car. I?m disappointed that my car wasn?t washed..........apparently Ford doesn?t do that anymore.

Great service ! Brian Graves was our salesman! Brian went above and beyond the call of duty !

Fffffffff

Bought a 2019 Ford Expedition Max with just over 2168 miles on. There were some scratches on the car but I was fooled that they were going to buff it and all scratches will totally be off. The doors were all not aligned and was told they will be fixed. Took the car home and later called the rep (Shannon) to have the time booked for the stuff to be fixed. She ignored my calls and text messages on several occasions. Had my wife sent the car to them to fix without an appointment since they wouldn?t have me scheduled. The buff was poorly done.. Scratches are still so visible and some of them were not even done at all. One door was aligned and the rest were not done. Spent a huge sum of money purchasing this car and currently not happy with it. Don?t be fooled by the rep?s sweet words. Be careful when dealing with them.

We bought a 2019 Ford Escape for our daughter. We live in a different state and weren't sure how it would work with the cosigning papers. We dealt with Jay Orlando and he set it up to have all the paperwork to be sent to us. A notary met us, we cosigned and it was FedEx's back for us. A piece of cake! Jay made it a great experience for us. He was so professional and easy to deal with. Answered all of our questions and gave us piece of mind. Highly recommend Auto Nation and ask for Jay!!

We dealt with Jay Orlando to purchase a Ford Escape for my daughter. While we live out of town, Jay made the buying and financing process so quick and simple!! He was absolutely up front and honest and was able to answer ALL of our questions. Never once did we feel uncomfortable. All the paperwork was sent to a notary service in OUR town/state and they brought the paperwork to us to cosign for our daughter! A great service to know is available. I would highly recommend AutoNation Ford Littleton and ask for Jay Orlando in Sales!

The customer services I received left a lot to be desired. My daughter and I showed up to drop off the car. Inside the Service area there were roughly 9 employees standing around. Not a single one greeted us. So I walked up to the closest one and asked if this is where I would check in for service. The response I received was "You will need to wait". Ok. A couple minutes later the service guy asked in a rather "you are bothering me tone" "Do you have an appointment? I responded with yes and gave the man my last name. He still said nothing to me. Walked outside and began taking pictures of my car. He came back in moments later and said "I need your keys" I have him my keys and he returned to my car. Around that time my step father walked in (he was our ride home) I told him how oh so happy this guy was and couldn't wait for them to meet. Another service guy heard me talking, knowing I wasn't happy, offered my daughter some chocolate. When the service guy came back in my step father and I both went to his area. It was as if this man was a completely different person. The service guy became very jovial and of course was only talking to my step father. I did not and do no appreciate this and in 2020 I would think we would be passed this nonsense. I also had issues with this service guy getting back to me on the status of my car. He told me he would call then never did. I had to call them every single day just to see where everything was. My car ended up being in their shop for 4 days. Needless to say, I will not be taking my business back to this location.

So pleased with my whole experience! The sales team absolutely restored my trust in the retail automotive industry! Soooo professional and so courteous!

great sales staff, absolutely restored my trust in the retail automotive industry, so professional, so courteous!

I am consistently impressed each and every time I take my vehicle into AutoNation for service or repairs. The technicians are always so friendly and the customer service provided is outstanding. The estimate is always explained in detail, I am kept up to date on the status of repairs or service, and notified once it is completed. I believe that I can trust the people that do the work on the vehicle. I would never go anywhere else! Happy to have established a great relationship with a great shop! Thank you Tim, Andrew and Daniel!!

So pleased with my whole experience! The sales team absolutely restored my trust in the retail automotive industry! Soooo professional and so courteous!

Had my vehicle in for service with an appointment. Was given a time frame for the vehicle to be completed. It was done sooner than expected, the technician went over all the charges, they were under the quoted estimate and the customer service from every person I crossed inside the repair area was excellent.

Bought a used 2010 Ford F-150. Salesman was fantastic. There were a few things wrong with the vehicle that wasn't noticed on the test drive(driver side heated seat didn't work and moon roof was broken) which they won't fix after the fact even with letting them know the following day and they ran my credit through multiple times 6 to be exact even though I was Pre-approved through Capital One.

I visited this store after leaving another dealership. I was selling my old truch thats 21 years old. I was fully aware that I wouldnt get much for it. Kelly Blue Book team at this location offered me $2500-$2800. That was 1k more than what is was worth. I spoke with a guy named Kelly. I told him what few issues it had. After driving there. Kelly came to me offering only $500. He then said we don't want to even give you that. It's really frustrating because them knowing my truck worth, but just to get me to the dealership, they offer a bigger number. Kelly went on and on about it being old in which they were aware of. Overall, if you have an older vehicle like I do. Don't waste your time. The kelly blue book teams represent this location, so please beware.

Great Experience purchasing a Truck at AutoNation Ford

I'm pretty certain that a lot of people avoid dealerships because they like to find places that are cheaper. I depend on my Edge a lot, without it I have to depend on friends and family. I have a pretty chaotic work schedule. You really get what you pay for with AutoNation Ford in Littleton. I brought my car in, under warranty, to have a few things fixed. They did a customer safety check and found a whole lot more with my car that needed attention. It all got fixed. AutoNation anticipated my follow up calls and I got the information I needed to coordinate my rides because they had to order in parts for me. Got dropped off early to pick up my Edge and just hung out in their waiting room, a couple of free lattes later, with an Edge that I'm sure will take me to 2022 before the next visit. Take your Ford back to the dealer. Get done right, the first time. Thanks AutoNation.

Great experience, easy internet purchase and beat Lakewood by around $4K, comparing internet to internet department.

Andrew was a great service advisor and kept me up to date about everything that was happening with my car.

Very good. Dan was very knowledgeable and not pushy

Steve, our salesman, was great! The process was easy and we are so happy with our truck!

I had an appointment for an oil change. I was told it would be about 90 minutes. I arrived on time and I asked at 11:00 when will it be done, they just finished. It was 11:15 when I got my truck.

Andrew (5 stars) in the service department gave me excellent service and kept me informed of my cars progress. He went out of his way to help me out. AutoNation Ford has an issue though. On Monday morning I called about 8 times between 7:15 and 8 to find out of my car was ready for pickup and went to the service department and no-one picked up; and the phone looped back to the original message after about 8 rings each time. there was no way to even leave a message. I find that the phone system at AutoNation Ford (Broadway in Littleton, CO) is really poor. I'd suggest that they inform service reps to give the customer there extension or direct dial number each time a car is left for service. In that way, you won't get the run around.

Repair was done well and timely but had to call several times to find out what was going on. Would have appreciated a call when they said they?d call.

Maddison was on top of it despite the weather, explained it might take longer because of it

Mike was very professional and very helpful. I got great service with friendly people. I will be back! Thanks and keep up the good work, Bill

Excellent service, Robert Williams was outstanding and got us the vehicle that meet all our needs for the best price in town. .

Michael was awesome - so easy to work with. No pressure, very informed and helpful. I even had a few questions after the purchase. He not only responded quickly, he continually states to give him a call or email him directly at anytime if we have any more questions. I believe he would! Superior customer service.

We ordered a 2020 Ford Escape Hybrid AWD through AutoNation Ford to be able to lease exactly what we wanted when the lease on our 2017 Ford Edge expired. Kyle Stevens kept us informed regarding the build process and delivery date. He was very accommodating in arranging a time for us to pick up the Escape and spent as much time as we needed to explain the features of the car and take a test drive. He also apprised us of the financing process, which was helpful when it came time to sign all the paperwork.

The car buying process was fast. Michael was helpful and answered all of our questions.

Great car buying experience! We came in today looking for a car for my 18 year old sister in law. The sales person, Patrick Vetrano was very patient with us with getting together all of the documentation to buy the car and never once pressured us. He even test drove the vehicle with us TWICE to make sure it was what she wanted. He was genuinely interested in getting her into something that she felt comfortable driving and was not interested in just making a quick sale. He took his afternoon to help us and walked us through all of the financing package options. He also tried to make the process as fast as possible, sending the car to be detailed while we were working through paperwork and personally walking our paperwork back (roughly 100 times) and forth to and from finance department. The dealership is clean and welcoming - someone greeted us immediately (both times) and directed us and made sure we were taken care off. Also, our finance manger, Betty Chen was amazing in walking us through the buying process and through all of the warranty options. She worked really hard to get us the best price and interest rate! Great experience, would highly recommended!

Great car buying experience! We came in today looking for a car for my 18 year old sister in law. The sales person, Patrick Vetrano was very patient with us with getting together all of the documentation to buy the car and never once pressured us. He even test drove the vehicle with us TWICE to make sure it was what she wanted. He was genuinely interested in getting her into something that she felt comfortable driving and was not interested in just making a quick sale. He took his afternoon to help us and walked us through all of the financing package options. He also tried to make the process as fast as possible, sending the car to be detailed while we were working through paperwork and personally walking our paperwork back (roughly 100 times) and forth to and from finance department. The dealership is clean and welcoming - someone greeted us immediately (both times) and directed us and made sure we were taken care off. Also, our finance manger, Betty Chen was amazing in walking us through the buying process and through all of the warranty options. She worked really hard to get us the best price and interest rate! Great experience, would highly recommended!

Outstanding service with a fair price. The needed work was explained well and I received a speedly estimate, The estimate turned out to be very close actual bill I received. The auto took a little longer to repair than estimated because another item was found during repair. I had a choice to repair later or repair it now and take a service completion delay. I choose fix problem.

My agent was very helpful and called me when vehicle was ready. It took much less time than expected.

We came in on a cold blustery day looking for Explorers. We don't like being jumped on, but nobody helped us. When we did get help, we felt rushed and not very important, so we ended up finding an alternative.

Automation Ford Dealership has great service & great service representatives. I plan on returning for all my mechanical needs on my Ford. Thank you for a great job Maddi.

I made an appointment to have my heated seats looked at, so I was scheduled for the entire day for the diagnosis. I drop my truck off at 10:20 am with the service advisor, then received a voicemail around 4:30 pm informing me the techs had to many appointments before me, and didn't have time to even look at my truck. Needless to say I came in later that day to pick up my truck that I needed the next day, and was unable to get a rental vehicle for another 3 to 4 weeks. Very disappointed with the over booking of appointments for techs and service advisors.

Everything was very good except the car wasn?t washed, a service most dealerships provide. Having spent $1500 and left the car for 4 days, I expected it to be returned to me clean.

Other than being about an hour away from where I live, this facility has surpassed most dealerships.

Someone had rear ended me and I needed to take my car in to get fixed. Since I bought my car at Arapahoe Autonation and had had great experience there I thought their collision department would be the same. Unfortunately, I did not. It took several outreaches to get the status of my car after 9 days. No one had tried to update me. At one point I finally got some one to answer and I asked the women if she had gotten my messages and she stated she had not listened to her messages because she doesn’t have time. After politely asking to speak to anyone who knew what might be going on with my car she told me the manager was too busy and the other women was not around. She told me some one would call me back in a half hour. An hour later, when no one had I called them again and finally spoke to some one. For the next four weeks I did get an update call from Susan weekly. While I really appreciate Susan’s calls an effort in the end over all the experience was not great. It was frustrating. I’m not sure if they are super short staffed or what, but communication is not their strongest quality. When I finally got my car back the bumper did look great, however, there was still white marker on parts of my car, tape on my bumper where they had painted and I cannot get it off and they had still yet to put my mudflaps on. Also, it took almost 6 weeks. Susan was very nice at the end, but go somewhere else if you can.

This place is a complete joke.

Excellent experience with AutoNation Ford Littleton in the purchase of my 2008 Jeep Wrangler Rubicon. Upon receiving my initial inquiry, Josh engaged and turned all stones to help me find, and eventually purchase, the vehicle I was looking for. Betty picked up where Josh left off to negotiate financing and vehicle protection. Both Josh and Betty were very polite from beginning to end, guaranteeing I'll lean toward AutoNation Ford Littleton for my future auto needs.

Excellent experience with AutoNation Ford Littleton in the purchase of my 2008 Jeep Wrangler Rubicon. Upon receiving my initial inquiry, Josh engaged and turned all stones to help me find, and eventually purchase, the vehicle I was looking for. Betty picked up where Josh left off to negotiate financing and vehicle protection. Both Josh and Betty were very polite from beginning to end, guaranteeing I'll lean toward AutoNation Ford Littleton for my future auto needs.

After a major car accident, they repaired our Jeep Grand Cherokee with OEM parts in a timely and highly skilled and transparent fashion. Big collision center. We?ll return for sure.

Excellent experience with AutoNation Ford Littleton in the purchase of my 2008 Jeep Wrangler Rubicon. Upon receiving my initial inquiry, Josh engaged and turned all stones to help me find, and eventually purchase, the vehicle I was looking for. Betty picked up where Josh left off to negotiate financing and vehicle protection. Both Josh and Betty were very polite from beginning to end, guaranteeing I'll lean toward AutoNation Ford Littleton for my future auto needs.

Give them a list of what you want on your vehicle and what you want to pay. They delivered. Wednesday call, Thursday truck sittin in my driveway. Really Niiiice.

Jack was the service guy that helped me and was very helpful answering some questions I had.

Tim and Mike were very helpful. They had mar Lincoln dine on the same day. Dottie also gave me a shuttle ride way out of the standard or allowed mile radius.

I worked with Dan M at AutoNation Ford Littleton and was a pleasure doing business with. It wasn't my typical car sales experience, which made the process actually somewhat enjoyable, if you can say that about buying a car. The finance team was also very helpful in making things go as smooth as possible. I'd recommend anyone to work with this team.

Couldn't of been a better experience! Easy and great people!

Mike has been an amazing advisor! He’s super thorough and gets back to me very quickly. I really feel like he’s authentic in his care and is looking for what will be fit my needs. He’s new, it I hope he stays around!

Great rxperience! No pressure! Git a great deal on a used Grand Cherokee. Nick was the best. Very informative.

Service was great. Service tech made sure I was getting everything my car needed.

Yemane A. was great to work with. They have my future business!

Bought a commercial vehicle last week from these guys, and had a great experience. We called the night before to get some information, and Kyle, our sales rep, was immediately helpful and forthcoming with information. He stayed late just in case we were able to come down and take a look. We ended up coming in the following day to purchase the (new) van. We found a dent and scratch during the walk around, which they immediately took to their body shop, got an estimate, and offered to either fix it to new condition or discount the van for the cost of repair. They did not try and pull the "Oh, well it's a work vehicle and bound to get beat up; does it really matter?" or give us a song and dance about why they have limited options to fix it. Thank you, Kyle!

Everyone is rude and they make you do all of their legwork. The don’t value a customers business once the sale is complete. Would never buy a vehicle from them again.

They do the minimum. They will not communicate, and if you try and call them, staff will not answer. The front desk will answer and send you to services voicemail. Took 3 days of non stop calling to reach anyone, I finally had to show up in person only to be told “sorry we are just really busy”. There wasn’t a customer in sight. They will tell you your wrong and not apologize when it turns out you were right. They will drag your repairs on as long as possible. When you get your car back it won’t be clean, no wash on the outside, and grease and finger prints EVERYWHERE. On the inside. I am going to have to get it professionally cleaned just to remove all the oil and grease stains. Overall the customer experience is HORRIBLE. Please do NOT take your car here. EVER.

Unbelievable! Ask for Gabe! He?s amazing. Would never think about taking my truck anywhere else to get service!

Jack in service was responsive and very helpful . He helped with some new car dash set up issues. He also addressed a small warranty item.

I took my '98 Explorer in for the diagnosis of a coolant leak. The service manager called and reported: 1) the themostat and gasket were leaking - and quoted price to replace; 2) there was an oil leak on the Front timing cover and quoted price to replace; 3) reported rear brake shoes needed replacing. I asked the service manager multiple times about whether the Front timing cover was leaking coolant, and if I needed a new water pump while the engine was pulled for the timing cover. Multiple times (phone calls and in person) service manager told me that I did not need a water pump. I had no confidence in the estimate; so I picked up the vehicle without having the work done. When I got home, I read the paperwork and it said: "129744 PRESSURE TESTED FRONT COVER LEAKING COOLANT REC RE SEALED WITH A WATER PUMP AND THERMOSTAT". I called the service manager, and she said no, she did not know there was a need for a water pump and it was not included in her estimate. She said that the technician had not told her that a water pump was needed.

Jack was great! Very professional

Easiest car buying experience ever. Great trade-in value.

Service department over delivered on their promise. My vehicle was done with a recall long before the time I was quoted. They also got me an appointment for the next day.

What many auto dealers do not understand is that very satisfactory servicing of the customers vehicle is, in my opinion, the first step in subsequent purchases. If my vehicle is properly serviced, then the only thing remaining when I want to purchase another vehicle are the options and the price. At AutoNation on Broadway in Denver, I received the service that I was looking for. I feel that it's the customers responsibility to help the service advisor understand the problem, or be able to reproduce the problem for the service advisor. Matt rode with me in my vehicle so he could also identify the problem. Since he could identify the problem after the ride, the vehicle was properly repaired. Thank you, Matt

Never got a call stating car was ready to be picked up so I called the service center. The first call, I was rerouted 8 times and never spoke to an actual person. The second call, I spoke to someone who transferred to a voicemail that was never returned. The third call, I finally spoke to someone who stated yes the car was ready Finally was able to pick up car and bill was wrong and needed to be corrected. Got in my car and oil was still at 27%, they forgot to reset to 100%. Service lacking to say the least.

Quick and professional service on scheduled vehicle maintenance.

Salesman did a great job no pressure! I would recommend this dealership to anyone who is looking to buy a new car or suv

What many auto dealers do not understand is that very satisfactory servicing of the customers vehicle is, in my opinion, the first step in subsequent purchases. If my vehicle is properly serviced, then the only thing remaining when I want to purchase another vehicle are the options and the price. At AutoNation on Broadway in Denver, I received the service that I was looking for. I feel that it's the customers responsibility to help the service advisor understand the problem, or be able to reproduce the problem for the service advisor. Matt rode with me in my vehicle so he could also identify the problem. Since he could identify the problem after the ride, the vehicle was properly repaired. Thank you, Matt

Madi did a great job going through the list of items that needed to be serviced and priced out each individually. She also has very good communication.

Jack was very efficient, helpful. He was upbeat and friendly and made the experience great. It is the people like Jack and Mike ( who was in training ) keep me coming back to Auto Nation for my truck needs.

Maintenance and recall work performed. No charge for those services. Fast and excellent!

Outstanding, Jack and Mike were on top of the whole process. They kept me informed at every step till the truck was complete.

Very professional and informative. I was provided with a loaner car while my vehicle was being repaired, and was given updated information often.

James Heyer your service director is a great employee. He helped me with a problem with my car stereo it took a couple of months to fix but James stood in there with me until it was fixed. Like I said James is a great employee he also took care of some other issues with my car. I hope when I return back to the shop for more work like{oil changes ect.} that I will be able to work with James. I believe he would be a great employee in any position in your company.

AutoNation Ford set up my appointment to service my 2014 Fusion Hybrid promptly. They got me a loaner and finished earlier than expected. The car is now in the best shape since I bought it!

Very efficient and on time. A customer with my old focus for the past 13 years

Maddie provided great service and kept me apprised of all repairs.

Best service experience ever had Prompt , friendly and on time !!

Jay Orlando and Justin did a fabulous job helping us find the perfect car. I left with a better car than I came in looking for. I couldn't say enough good things about them and the way they treated us during our car shopping. We will be back and hope to work with them again!

Took my SUV in of service and recall repair. Received it back ahead of schedule and John's explanation of the notices was great. Very friendly and helpful.

Overall, great experience. Had purchased another car from Auto Nation previously and returned because of that positive experience. Excellent customer service and the buying process was seamless. Car was cleaned and detailed prior to driving home - just perfect! Big shout out to Ben Duran for selling us this amazing vehicle and working with us from beginning to end. Highly recommend doing business with Ben!

All the service that I got was fantastic...as usual! 😁

We recently purchased a car, aided by an auto broker, from AutoNation and the experience was seamless. We were able to test drive and the car was immaculate. We also appreciated the inspection AutoNation performed and the information that was easily at our fingertips. Will definitely buy from them again in the future.

We bought a 2004 SportTrac, and Will was a great help. I had arrived a little early about 15 minutes. Will was finishing up with another client. He still greeted us and made bvb us feel welcome. He pointed out the SportTrac, that was ready for us. When he was done with his other client, who just walked in no appointment, Will was by our side, He made the experience a very enjoyable one for us. The process was very fast, we spent about 2 hours there. I will recommend Autonation Ford to all my friends. I am comfortable enough with Will and Autonation Ford that when my mother gets moved up to Aurora, she will be coming to see Will to trade in her truck and purchase a Ford Ranger. Thank you sincerely Jason Montgomery

Terrible service after I bought the car.

Great experience at Autonation Ford in Littleton. After emailing with William Loomis on a Ford Expedition he confirmed the specs I was looking for and the vehicle was in stock. We arrived Wednesday after the snow storm, test drove it and then came back on Friday. Super friendly and knowledgeable, just a nice experience buying a car. Thanks Will!

Excellent service. Appreciate James, Maddie and also Dan in Rentals. GREAT Team!!!

I was searching for a used car and found what I exactly what I needed. My sales person, Kevin, was super helpful with the buying process. This was my first time purchasing my own vehicle for myself and they explained everything to me that I had questions about and were very patient through the process. I’m super satisfied with the quality of service they provided to me. Thank you AutoNation Ford Littleton for making my first time car buying experience a great one!

Will was great! He did all he could to help us get in and out with what we needed. Would recommend!

I would not recommend purchasing any vehicle from any Ford dealership. To begin, I bought my 2013 Ford Focus from the Ford dealership from the location off of Wadsworth. Without my knowledge, it had serous clutch, gas, and transmission issues that came to my attention 2 weeks after purchasing it. Then, I was responsible for the payment to fix all of that. I go to the Littleton location and they now tell me that I have to pay upwards of $1600 for the fix. I would not recommend this dealership, nor any Ford dealership as all they do is rip you off, sell you cars with an immense amount of issues without telling the buyer that, and the fail to fix it for free or be willing to help. If I could sell back my car, I would in a heartbeat.

I would not recommend purchasing any vehicle from any Ford dealership. To begin, I bought my 2013 Ford Focus from the Ford dealership from the location off of Wadsworth. Without my knowledge, it had serous clutch, gas, and transmission issues that came to my attention 2 weeks after purchasing it. Then, I was responsible for the payment to fix all of that. I go to the Littleton location and they now tell me that I have to pay upwards of $1600 for the fix. I would not recommend this dealership, nor any Ford dealership as all they do is rip you off, sell you cars with an immense amount of issues without telling the buyer that, and the fail to fix it for free or be willing to help. If I could sell back my car, I would in a heartbeat.

Service was good. Happy with the car. Please stop bombarding my emails. Even if you have them pull you off their “list” you still get emails. I just dont understand why you would do that to a customer.

Known recall on my vehicle. Service refuses to acknowledge my issue cause it cant be duplicated without towing. Its stuff like this that down the road causes massive recalls because they dont do anything about it until someone gets hurt.

Madi De Young is one of the best service representatives I have ever worked with! And to top it off... I have never had a tech call me to let me know what he had to fix and if I need anything or have any questions to ask for him. Thank you Forest and Madi for the best customer service!

Good service and quality work. Tim, my service advisor, was very professional, responsive, and more than fair in pricing the replacement part and labor fee. I would definitely recommend that service dept based on my initial experience with Automation Ford.

I was given a date and time certain appointment to have the factory recalls that applied to my car taken care of. When I arrived, I was immediately met by a friendly and competent young women, She looked over the car and explained how the day would go. She told me I would be called during the day to be updated on the progress. That happened as I was told. I then received a call to tell me when the car was finished. I was given a shuttle ride to my home and back to Ford when the car was done. It was a pleasant experience. Everyone was helpful and friendly.

I always have a good experience at AutoNation Ford--they take care of me and my car!

Our purchase experience was excellent. From Dan our salesperson all they way through to finance was Awesome!

Seems that after years of great service, the service department is declining. I remember when Nick was there, and then left, and Chris took his spot....not as good, but did okay on follow-up, then a Jared?, took over his number...terrible....left 3 messages, called 6 times over two weeks, and not even a call back. Finally went in and asked "what's going on, why no return calls...." was told that he's been busy....how could he help me? I said you can't...not after that! They assigned me to Matt, who I set the appointment for service and needed one part ordered....well they forgot to order it....so when I received service (almost for the whole day) after scheduling a week in advance...no part. Called and left 3 messages, and actually talked to service person, and was told they couldn't check on the part, only the person who wrote up my ticket.....again....really?? Soooo I stopped back in and asked about the phone problems and the part....was told they were having phone issues, and that he'd get the part ordered...maybe someday I'll get a call... So someday still hasn't come! It's been over two weeks since the posting and even longer since my Explorer was serviced. I've lowered the stars to one! I've called three times and even left messages for my Rep Matt...nothing....since no one calls, he could be on vacation for all I know. Tomorrow, since I never even got a response for my posting, I'll try the G.M. as posted on answers to other reviews. I finally connected with the GM, Jay. He listened and addressed all my concerns. I will use them again based on his assurances. Stars back up....till 5k or 6 months... So went in because of engine noise (rattle) at start-up...waited 30 days to get the vehicle in and a loaner car available.....then was told that the noise wasn't long enough to determine cause....they can't do anything...what a complete mess....left a written note for Jay the G.M. still haven't heard anything for over a week.... DON'T USE THIS PLACE!! It's not the same as it was and it's not getting any better..possibly worse if that's possible... Anyone know of any good or GREAT Ford Dealers and Service? I need one. Thanks, Jim

Service Manager was most helpful in expediting my maintenance job Thanks

Chidozie was very pleasant to work with. He helped make my vehicle decision a non stressful process. Very professional and not too pushy trying to get my sale.

Ben Duran was super helpful, thank you!

We worked with Ben Duran, this was the second car we bought from there and both are great! Ben was easy to work with and gave us a great deal on our trade in, thank you!

Never, ever buy a used vehicle from this place. Their inspections on used vehicles and what they actually replace / fix, bare minimum, be careful. My 2014 F-150 I purchased 3 months ago, been in the shop twice. One time for major issues with drive train seals, which was mentioned in their inspection and not fixed. This last time was new plugs, coils, and a totally clogged air filter. How do you have a 100% clogged air filter in 90 days, when I have only had the truck for 60 days. The rest of the time it has been in their shop. I get it, I bought a used truck, as they keep letting us know..On the positive side, they did provide a vehicle for us to drive both times. Very thankful for that. If you go in to look around at new vehicles, ask for Ben Durant. Very nice guy, and probably the only good experience I've had at this location. The GM knew about the situation and declined to help us in purchasing a different vehicle. So $500+ on new plugs and air filter. I also forgot to mention how numbers were transposed on the mileage of the truck, which caused the 90 day / 4000 mile warranty to have to be rewritten and resigned. That took a week. And I'll be damned. After paying that to have it fixed, the check engine light comes on halfway to Amarillo! Done! Done! And more Done! We were going to trade in my wife's CRV on a new Explorer. Damn sure won't be at this place. Gonna have to find a real Ford dealership.

I went to this dealership to just look at an Explorer sport that they had, needless to say I ended up leaving with it. Jay Orlando helped me in purchasing the car and the process was really easy and he was super helpful with everything. I usually hate dealerships and they give me anxiety, but this one there wasn’t any stress or overthinking. Plus the dealership tinted the front windows, added new tires, and added a roof rack on the new car for me! If anyone goes to this autonation, look for Jay, he’s super relaxed, not pushy, and has a really good attitude(isn’t douchey like all the other sales people I’ve met). Thank you Jay! I’m so in love with my car and am beyond happy with everything!

We bought a new 2017 Ford Transit from Autonation Ford Littleton so we could put a wheelchair lift in it for our handicap son. 19,000 miles later the van suffered a mechanical failure and burned up while traveling on the interstate. The fire burned so fast that i had unbuckle my son from his wheelchair and carry him out the side door to safety. Luckily my four kids, wife, and two dogs made it out without injury. AutoNation Ford Littleton would not stand by the $60,000 product they sold my family that was still under warranty. They passed along our information to Ford’s legal team feeling as though that fulfilled their responsibility to my family. Ford sent an engineer out to inspect our van to rule out the wheelchair lift as the cause. They were unable place the blame on the lift. I asked what caused the fire and they said they were not at liberty to discuss the cause of the fire that could have killed my family. They refused to share the report about our van with us or the insurance company. Ford said they would let my insurance company pay me out and then enter into subjugation with them and settle. Ford offered $200 for the inconvenience. I refused. We are left with paying our deductible, paying the difference between what insurance paid and a replacement van, and buying a new lift for our son. We will have higher insurance premiums now also. Our children were terrified. All for a vehicle that had a mechanical failure that was still under warranty. If a different mechanical failure happened not resulting in a fire the warranty would cover it. But since it was a total loss we have to cover it? In short, Autonation Ford Littleton does not stand behind their products. I would also think twice before getting into a ford transit out at DIA or any other airport. There are current recalls out on some transits for spontaneous fires and I’m sure there are more to come after my van burned up. The same engine is put into F150s and Explorers.

Great staff, very helpful and easy going. Would highly recommend and I will definitely use them again

I meet some of the nicest people at this dealership. John was one such person. he took care of me. His honesty was refreshing.

The rep today was very courteous and responsive. I don?t remember your name but thanks for great customer service.

Maddi was super responsive and helpful! It made the experience very positive!

Waited a month for an appointment. When that day finally came, I dropped off my car with the service employee. My car sat there for two days without anyone looking at it and no phone calls from the service department. When I called I was told they hadn't had a chance to look at my car yet. When I complained that I had waited so long for an appointment, I was told that the appointment was only to see a service agent, not an appointment for service. He further stated that once I dropped off my car, it went into a queue and I had to wait my turn. They had my car for 16 working hours and had could not look at it in that time?!!! I told them I couldn't wait any longer and needed my car and was coming to pick up my car and bring it somewhere else. In the 30 minutes it took me to drive to the dealership, they looked at my car and diagnosed the problem. It was the same problem I told them about when I dropped it off. They asked if they could fix it. I told them no, they had it long enough. I'm taking it to a service facility that cares about their customers. Never again will I go to Autonation for a car repair. I would rate them a zero if I could.

They took great care of me when my clutch went out in a trip into town. It was replaced efficiently and on time like they had promised. Maddi was so fantastic and attentive to me through the entire process.

Good selections of vehicles, my 2019 Ford Edge is the second car I have bought from them. Also, the service is great. I had a nail in my tire and they squeezed me in to get it done at the end of a Saturday so I was not driving around all weekend with a potential flat tire and accident waiting to happen. Appreciate the friendly nature and willingness to take care of their guests.

Not sure. I only dealt with them on the sale of a vehicle and felt they knew that I didn't have a lot of time to deal with it so I feel like I got low balled.

Went in for a oil change. No appointment was made. They told us we’re to go and just pulled in and took my information and said it would take an hour. True to form that was done. Very nice place to get your oil change done.

James Heyer was extremely helpful when working with the Ford warranty folks. He was also very good about communicating with me where we were in the process. A bit of a shaky start but I ended up being very pleased with the service and professionalism displayed by James.

Did a good job. Delayed due to employee injury was told would get comp detail for inconvenience. Did not happen don?t say you are going to do as good will gesture and not do it.

The work was done thoroughly in a timely manner. The service manager was professional and helpful. My vehicle was in good running order within 1 day. BUT, the cost is just too high! I can’t afford to use this service department.

I came in for what I thought was going to be minor service. The Check Tire Mobility Kit warning was on and my regular mechanic couldn't reset it. I also wanted the front plastic air deflector under the front bumper reattached. I was tolled that the kit would need to be replaced for around $500 (as it has content that expires). The work to reattach the wind deflector and the passenger side under shield that was largely missing would be about $1000 and I should probably see an non-dealer Body repair facility as they could do it cheaper. Subsequently, I had the warning reset against the advise of the service rep. If I have a flat a new tire would be about $120 and a tow by AAA would be $50 to $75. To replace the mobility kit after use would be twice the total cost. Ford blew it on this one. So I didn't have the use of my car for a day and none of the work was done. I am not a happy camper.

Complete ripoff and the customer service non-existent. The service advisers are not knowledgeable. Any other dealer I have been to will credit the diagnose fee if you conduct the repair with their shop, not here. They had some weird additional fees that the adviser could not explain, neither the details of the repair that was done. I scheduled my vehicle for a check engine light that triggered after a fill up, they said the oxygen sensor was bad and needed to be replaced. I was doubful that was the case because I researched the issue and pretty much everywhere in the internet this issue was reported as a know issue with Ford fusions (later another adviser admited they get a lot of vehicles with that issue) no recall? 550 dollars after the "repair" the check engine light came back - right he next day - and the same symptomps were occurring. Hard start after fill up. I Took it back and they wanted another 1,000 dollars to fix WHAT I TOLD THEM it was the problem in first place. I took it to my local mechanic shop and they assured me those symptomps and the scan codes were not for a faulty oxygen sensor.. It ended up being a faulty purge valve - 200 dollars later my car was fixed and has been running perfectly since then. The autonation dealer did nothing about their mis-diagnostic and wanted to charge 800 labor for a 25 minutes fix (that's what it took my mechanic to fix it) You are probably asking why did I take it to the Ford dealer in first place.. Well because my car was supposedly still under warranty at 35K miles and 3YR. Autonation told me when they took it in that it was "still under warranty" but then later they call me and told me it was not. I have 4 Ford vehicles they lost a good customer here..

I have to share the service department experience I had with Joel Strizich. Joel was a refreshing experience. Rather than just tell me what I wanted to hear he was honest and set reasonable expectations on my repair experience to come. My car needed to be at the dealership for a month due to parts back order (not Auto Nations fault). Not only did Joel give me a weekly call to keep me up to date on parts status. Joel worked with Dan (the loaner car man) to get me the same model and even got Ford to extend the loaner as needed. I was lucky enough to drive a new loaner with less than 400 miles that was the same as my car other than color. Many thanks to Dan and especially Joel for for the highest level of service and ensuring I was happy when I picked up my car yesterday. Nice touch detailing it.

Improve waiting time 2H!!

Very disappointed. Service had the car all day and did not accomplish one repair item nor either recall item for which the appoint was made.

Excellent service. Fast, efficient, thorough. Jack, the service man, took good care of me.

No sure if anyone else that has left a bad review tried to contact the number given to clear things up. But it's just like the service department. NO RESPONSE!! I have left several messages and have heard nothing. STAY AWAY!! This place is a joke...

No complaints! Fast, easy and smooth process.

Went in for maintenance checkup! Service advisor was fast and efficient and turnaround on maintenance was great!

Highly recommend this dealership. My salesman, Benjamin Duran, kept it straightforward and direct. I didn’t feel pressured into anything else like a typical dealership that wants to sell as much as possible. I love the vehicle I came out with and am totally happy with the experience.

Waited 75 minutes for an oil change with an appointment. The only reason it was 75 minutes and not longer was because someone was able to point out to me my keys and paper work that was left on the service counter - underneath other keys and paperwork.................

I worked with Jay Orlando and. Bought a 16 Yukon hes the best not pushy very informative and I would highly reccomemd working with him if your buying a car look for the tattooed guy he went above and. Beyond for me

Great experience. Jareth, the salesman, took plenty of time to find the right car for me within my budget. I was trading in 2 cars and AutoNation got me top dollar. Once the deal was done, Jareth and I rode home together (2 hours from the dealership) and he drove my second trade in back to the dealership. Jareth made the process smooth and effortless. Where other dealers had failed. I have recommended AutoNation to friends and family and know they will have an excellent experience.

Ben was great helping us choose a car! We were very indecisive on whether we wanted a used or new car and he was patient with us the whole time. Thank you for helping us get our new car!

We just bought a kia sportage from patrick vetrano.we are very happy with the service we recieved, no pressure at all ,good knowledge,very professionnel.

Lon was awesome made everything quick and easy!

Chidozie was the best! We went to another dealer but, the salesmen so rude & way too pushy. Chidozie followed up with me a couple days after we first visited. I explained to him they didn’t have the car I was looking for so he searched the data base and found the exact car I wanted at another Auto Nation. He went & picked up the car for me & had it ready the next day! They got me down to the price I needed & everything went so smooth. He wasn’t pushy, listened to what I needed & wanted; I really felt he had my best interest in mind. 10/10 buying experience. Ask for Chidozie next time you shop. Let him know exactly what you are looking for & watch him work his magic.

I have never loved a car before but I feel in LOVE with the Ford Fusion Hybrid model when I got it as a rental car. Thanks to Will I was able to find my dream car and drive off the lot the same day. He was extremely helpful, professional and a joy to work with. I have never owned a Ford before but can't imagine I will ever get anything else. Thanks Will for your continued help!

had oil and filter done. asked them to check pressure in spare tire. it was confirmed that it was done but pressure was only 18 (supposed to be 60). had to drive back to dealership to get that done correctly. they did not fix my key fab(malfunction rear hatch remote opener at appt (even though they told me they fixed it). now I have to go back to dealership with appointment on nov 20th to try to get it fixed again

I bought a brand new Ford Escape from Will Loomis, a very knowledgeable sales representative, who explained the many various features of my new car. I would recommend him anyone wanting to feel confident in how to operate a new vehicle.

This dealership location is spread out with room everywhere to look, meet, and finalize any deal in a relaxing environment. They have every Ford vehicle on site for every type of shopper. I was helped by Tom Schumacher and was able to look at, drive, and purchase a new Ford Explorer XLT with no sales pressure or distractions. They had me do a few test drives which was the best way to experience the newest features of the 2020 models. I give it an A

Bought a new fiesta on friday, ben was great.... in and out pretty quick.... Tony Aron

Shannon is a rockstar, she stayed until 11pm on Tuesday night to see us off in our new Explorer. Thanks Shannon!! Rob and Mel Rodgers

Everyone I came in contact with was super helpful and helped me get the right car. Jay especially did a great job

Best car buying experience i've ever had. I went in to test drive the vehicle i was interested in. My sales associate was Nick Price and he was very friendly and helpful. Never felt pressured into buying. I received a good price on the car i bought and a pretty fair price on my trade in. Nick even made sure the car was properly detailed while we were taking care of the paperwork. Ali was our finance guy who was also very friendly and helpful. The whole thing only took about 3 1/2 hours. This was honestly the first time i felt great about a car purchase. O O hahant had any service done yet so i will update with my experience on that.

Found a vehicle that fit, walked in and got PHENOMENAL help from Farzin! Great service, great guy, easy buy. Ask for Farzin and I guarantee an honest, transparent and genuinely satisfying experience!

My fiancé and I recently purchased a car from AutoNation Ford. Will Loomis was our salesman and it was a pleasure getting to work with him! He worked with us on pir price-point and was able to help us take our first family car home. It was a great experience overall!

vehicle was as advertised. Dealership was friendly and clean. Staff was professional. My salesman Jesus had answers to all my questions and worked very hard to provide excellent service. Gave me a fair price on my trade in and everyone involved in my purchase went the extra mile to make the buying process as easy as possible. Every aspect of the sale was a 5/5. They even detailed my new purchase while we finished the paperwork. A HUGE thank you too Jesus and everyone at Auto Nation Ford in littleton.

Very pleased with Farzin, he was friendly and took upon himself to get answers as fast as possible and very professional. Definitely would recommend working with him.

Farzin was extremely helpful throughout the process of buying my Ford Edge! I bought a used car and we noticed that there was a small issue with the automatic trunk as I was leaving the lot the night of purchasing it. He followed up with me to schedule a time to get it fixed without me having to reach out. He came by the waiting room to check in while I waited for the problem to get resolved and followed up to make sure everything went well. He was great to work with and I am loving my new car!

I had Joel in the service dept. and he was spectacular. Very professional and we bonded over a story of his father's 1970 Mustang. I had brought my 98 Cobra in for an oil change. Joel was a pleasure to work with and I would highly recommend him. Also service was very quick. I told Joel that I needed to be at work by 10 AM and he facilitated getting my oil change done very quickly. Tthank you Auto Nation Ford team.

I had Joel in the service dept. and he was spectacular. Very professional and we bonded over a story of his father's 1970 Mustang. I had brought my 98 Cobra in for an oil change. Joel was a pleasure to work with and I would highly recommend him. Also service was very quick. I told Joel that I needed to be at work by 10 AM and he facilitated getting my oil change done very quickly. Tthank you Auto Nation Ford team.

Took my 2017 Escape in for service, found an issue with the power take off unit and repaired it under warranty. Process was faster than expected! Also a parking sensor wire was repaired.

I had Joel in the service dept. and he was spectacular. Very professional and we bonded over a story of his father's 1970 Mustang. I had brought my 98 Cobra in for an oil change. Joel was a pleasure to work with and I would highly recommend him. Also service was very quick. I told Joel that I needed to be at work by 10 AM and he facilitated getting my oil change done very quickly. Tthank you Auto Nation Ford team.

Brought my 2019 F350 in for Service. It was hassle free dropping off and picking up and service person took a list of questions and got them all answered. I was also impressed that they were open until 7:00PM for me tp pick up truck and also appreciated that you pay the service person rather than some account when picking up. The only issue I have was a mechanical repair to the antenna - which Ford said they would not cover as there was no evidence of "mechanical failure" I have the extra warranty coverage on the truck and the antenna design is a poor design due both to how it broke and what it will take to fix it. I love my truck and I am certain for will cover replacing antenna under warranty but its going to take more work on my part.

Had some issues when I purchased my vehicle but everything was resolved satisfactorily. That being said, I would recommend this dealership. I'm very happy with my new Explorer ST.

Chidozie Osuala sold me my f-150 and couldn’t have worked with anyone more professional than that man! For a new salesman he was very diligent and respectful would RECOMMEND!

The center console display in our Escape was having intermittent problems and those are always hard to diagnose. The techs at AutoNation Ford Littleton reproduced the problem, ordered parts and it seems the problem is resolved. First visit. They also got me in really quick.

Shannon was amazing to work with. We came in later in the evening, but she didn't try to rush us and was very laid back. Would definitely recommend going there. Ask for Shannon! She is awesome!

Farzin went over and above (exceeded expectations), even after the sale. Thanks Farzin. Betty was extremely helpful in finding me financing during a difficult period in my life. She also set me up with very comprehensive coverage for the vehicle since I am driving rideshare. The no-haggle price was very fair.

This was my First time experience at Autonation and definitely won’t be my last. The atmosphere was so warm and inviting and I was amazed by the customer service! Ben Duran made it even better. If you stop by here you have to ask for him by name. Seriously. He won’t let you down! He got me into a beautiful Ford Edge and I couldn’t be happier!!!!

On September 23nd I purchased a 2015 Ford F-150 from 2 wonderful salesman, however the service department is the absolute worst I've ever experienced. The night I drove the vehicle home I tested all the features and the back seatbelt refused to unbuckle. On September 24th I called 7 times, getting hung up on each time with no call back, and when I finally got ahold of someone they said they'd call back later, which never happened. Then I called again on the September 25th and after getting hung up on 5 more times someone finally scheduled an appointment for a week later. I went to my assigned appointment on September 30th and was told it was my fault the seatbelt broke and it would cost $400+ to fix it. I then took the vehicle to Pride Auto and it cost $75 and an allen wrench to fix the manufacturer seatbelt malfunction... Now on October 23rd my heater stopped blowing hot air, I called this morning, October 24th, 7 times. All 7 times I received an machine in the service department that said call back later. On the 8th time I reached the Autonation operator whose wise words were "Well the mornings are busy, you should try back later." Coming from a customer service background I'm honestly shocked Autonation Ford is still open with how awful their service department is. I regret trading in my vehicle and my hope is no one else has to go through what I have just to get hot air, IN COLORADO! LOOK ANYWHERE ELSE FOR A VEHICLE!!!! Edit (11/6/19): After receiving once again awful service I called and left a message twice with the GM on October 28th. I haven't received a call back because clearly customer service isn't a priority. I wanted to make them aware of a conversation the Service Manager decided was appropriate to have in front of customers. One of the service employees reminded the Service Manager of her cardiology appointment happening later that afternoon, a request she turned in a month prior, and he straight up said "I don't believe you." If you can't care for your employees then how can you care for your customers. Absolutely disgusting.

Quick service with polite staff. Strong work!! 🤘🏼

We are switching to Grove Ford after both my wife and I experience in recent weeks with AutoNation Ford. Every time we call to talk to a service writer or a part person the phone just rings and rings nobody’s answers then it goes back to the receptionist and they start the cycle again of ringing no answer then a the answering service asked who do you want to talk to enter the number and the cycle starts again. After 15mins of this we asked for a manager thinking we could finally talk to a person but nope same thing of ringing and no answer. Called Grove Ford and they answered and was talking to a service writer and a parts person within 5 mins. I used to work for AutoNation and this dealership has taken a turn for the worst. Willing to drive an extra 15mins for better service.

The service adviser and a tech immediately replaced my Ford Explorer battery. Dropping everything was more than I expected. Their excellent customer service other small repairs are really appreciated.

Fully satisfied with the service and service personal. If there were a sixth star, I would give it to them.

Absolutely impossible to get anyone on the phone

Ben Duran did such a great job with me (I am a challenge after buying and selling more than 100 cars over the years) that I bought two cars from him. I'd recommend Ben and AN Ford....they will get you a great deal (and you definitely don't have to be a pia like I was)

Not very good

Just bought a car from them last month and i am very pleased with them! They worked with me in order to fit my needs and requirements in order to buy my car. Jesus was the gentleman that helped me out and he made sure that everything was in order and made my satisfaction almost his personal goal! Thanks!

Jay sold me my 2014 Toyota Tacoma and was eager to answer all my questions and concerns. He was pleasant, professional and honest during my quest for a used Tacoma. Jay was also genuine and helpful with my dilemma of leaving a car so I could drive my Tacoma back to my home in Steamboat. I'm not a big fan of car dealerships, but Jay was a champion!

Beware.. I worked James and Joel. Horrible customer service. As for James I left 4 messages and NEVER got a return call, but passed of to several other people. Joel told me one price to get the car fixed and it went from $163 to $345. I feel they completely ripped my daughter off. We have had the car in there a total of 4 times for the same issues and it's still not right. I told Joel I was going to write a review and he hung up on me. When I went to pick up my daughter's carpool knowing I was not happy, never once said a word to me to see if possible to work something out.Didnt even say a word to me..Very very poor customer service..Fred Boston

Jason Orlando sold us a car and it was a painless experience. He was amazing and had great customer service. I would recommend anyone buying a car to go through Jason Orlando!!

Really great customer service. Breandon Coryell helped me find a great car for a great price and was friendly, kind, considerate, and understanding. Great experience.

I have purchased and leased a few vehicles from Autonation of Littleton , because the crew from J, the salesman, all the way from finance to the general manager, are professional, and make the experience of getting into a new vehicle very easy.

Best experience I have ever had.

Bought a new Ford F-150 from Ben Duran. He is a great guy to do business with, personable and knowledgeable and, importantly, was quick and attentive answering my follow up questions. Compared to another Ford dealer I checked with, Autonation offered significantly more for my trade-in and had a lower retail price.

I had a great experience at Autonation Ford in Littleton. Shannon Harlan is an awesome car dealer. She is very professional, and courteous. Her integrity helped in the final decision of purchasing my vehicle. If anyone was looking for a vehicle, I'd recommend this place in a heart beat.

My original quote was just over $2600. I found a local shop, that is historically pretty expensive, that gave me a quote of $1749. I told Matt that I was going to have to have the work done elsewhere due to price, and told him my about my other quote. Matt came back with a price just barely over $2000 which I thought was fair, so I left my car with AutoNation. To pick my car up, AutoNation would have have charged me $150 for diagnostics. The customer service, time of completion, and actual repairs were 5 star plus! Matt is awesome! I usually avoid the Dealerships unless my car needs warranty work; unfortunately the car is out of warranty. I wish the Dealerships were all more competitively priced, I would love to make AutoNation Ford my go to shop! I am EXTREMELY happy with the end result!

My daughter is buying a Ford Edge and continues to wait for getting new tires and a dent fixed before she picks it up. They have her money no car and it has been a week. DONT BUY HERE

Excellant service , friendly and responsive service staff.

History of booking appointments and then not even starting work during the appointment time. Extremely unprofessional and not acceptable customer service as it shows no value to my time which I consider to be my most valuable resource.

Probably one of the best experiences so far with buying a car. Friendly, no pressure and quick in and out which means a lot to a working mom. Will and Betty were awesome, I really enjoyed working with them. I’m happy with the vehicle too!! It’s fun to drive and reliable, a great fit for us!!

Service dept not very well managed.

Joel was very nice and informative. I appreciated his honesty about my tires. It was a pleasure working with him

John the service manager who helped us with our truck was a very nice person who was up front with us on everything. He even helped us with the price which we found to be a appreciated thing to do. We would recommend this place to anybody.

John was an excellent service manager and he did everything we asked of him and even saved us some money. I would recommend visiting them.

Great

Professional and clean environment. Wait time was about approximately the time they provided. The waiting section was almost perfect. I only had two complaints, the wifi was dreadfully slow. I needed to get work done but I couldn’t because of the slowness. My second complaint was there were 3 TVs to watch but you could barely hear them. I believe a remedy for this would be to provide headphones that can connect to which ever tv the customer was interested in.

After a long day searching for a car and starting out very early one Saturday morning, the Auto Nation Littleton location were ours heroes for sure! We went to so many places that didn't want to play ball or the car was gone when we got there. We were tired and hungry, and we were literally ready to go home but we found a Ford Edge Sport at Auto Nation Littleton so we called them and they held the car until we got there which was great as it was 6:30 at night. Ben Duran was just wonderful to deal with and very funny! He knew we were tired and he made the process so effortless as many of us know its not but he made it feel as if it was. He got the process going quickly as we had a long trip back to Colorado Springs that night. Ali Kaeni in finance was also great and made the process go quickly as well and we were out of there in no time with our new vehicle. Thank you both for your outstanding customer service and willing to help some tired, crazy people on a Saturday night!!! You have definitely earned a customer for life!

After a long day searching for a car and starting out very early one Saturday morning, the Auto Nation Littleton location were ours heroes for sure! We went to so many places that didn't want to play ball or the car was gone when we got there. We were tired and hungry, and we were literally ready to go home but we found a Ford Edge Sport at Auto Nation Littleton so we called them and they held the car until we got there which was great as it was 6:30 at night. Ben Duran was just wonderful to deal with and very funny! He knew we were tired and he made the process so effortless as many of us know its not but he made it feel as if it was. He got the process going quickly as we had a long trip back to Colorado Springs that night. Ali Kaeni in finance was also great and made the process go quickly as well and we were out of there in no time with our new vehicle. Thank you both for your outstanding customer service and willing to help some tired, crazy people on a Saturday night!!! You have definitely earned a customer for life!

Great staff, Excellent service.

Horrible Service! They scheduled an appointment with me to fix an oil leak on my car, I took it in on Wednesday and by Monday of the following week I still had not heard what was going on with my car or when it would be ready, so i went in to see what was going on they told me that my car had not even been looked at yet and that they would not be able to do anything for 2 weeks! NOT acceptable! Why would you make an appointment with anybody if you are too booked already to do the job and then for you to not tell me that when i went in to drop it off! They had my car for almost a week for nothing and im struggling to get where i need to go! I will never use this dealers services ever again nor will i ever recommend them to anybody! Ridiculous!

I came in twice to check out a used Jeep they have for sale. Literally everything about this Jeep is what I'm looking for. I’m used to car salesmen to be sleazy and dishonest. Scott Ross not only made this experience a breeze but he made it fun. He took me on a drive that he normally takes the ‘stangs. Scott was also extremely patient with me and my indecisiveness and attitude was probably not pleasant at times. He changed the car buying experience for me. Hopefully I won’t be in the market for another car since this Jeep is a dream, but if I do I know where to start. Thank you again for everything Scott!

I bought my car from autonation along with their gold warranty. I have had nothing but problems. My warranty doesn’t cover anything and the service department is the worst. Don’t go here!!

The service department (Thanks Joel! and the technicians in the shop!) again took on the challenge of getting my vehicle serviced and recall completed in time for my "Need my Car by 3PM"!

Purchase went fine, very disappointed in service.  Took new Expedition purchased from them in for the first oil change.  When I dropped the car off they did not ask if I wanted to use the FordPass points that came with the purchase to pay for the oil change.  Guess this was my fault for not remembering to ask them to apply these, but would have been good customer service for them to mention this.  My big problem is that when I asked them to give me the points for the oil change that I ended up paying for, they said it did not qualify because they did not use Ford parts.  I expect to pay a hefty premium to have service performed at a Ford dealership, but atleast expect Ford parts and not generic.  I am surprised that at a Ford dealership the default is generic parts and if you want genuine Ford parts you have to ask for them and pay even more.  I expected with a $59.00 oil change I was paying plenty, seems like these guys are just an overpriced Grease Monkey.

Lon and the team made it a very easy experience. The deal wasn't your typical deal. Buying from out of state and having to do the paperwork via a courier. Lon and Steve in finance made the deal very easy and hassle free.

Sold my Jeep with no hassle and was offered a very competitive price. Very satisfied!

Worked with Brian Graves to buy a new vehicle. He is a pro and made the process really smooth. Easiest vehicle buying experience I've ever had. Would definitely go back.

I bought and older Used truck from here about a month ago. Had a few minor problems that I didnt mind. Come to find out that the block is cracked and I now need a new motor...... dont know who they hire for used mechs or what but this is the 1st and last vehicle I'll buy from them as now I'm stuck making payments on a truck with a bad motor and having to pay to replace it...... shop elsewhere or go to a damn good mechanic that can 100% make sure they dont sell you a POS vehicle

Had a problem BUT James corrected it and made my experience very pleasant! Thank you James!

The buying experience went quite well. The salesperson was laid back, the price of the car was fair, and the price I was given for my trade was fair. I was at the dealership for 2 1/2 hours total, which to me was very fast. Plus, my car has a 3 month/3000 mile warranty.

We went in to look at a 2006 but Kevin helped us get into a 2017! Thank you so much, it is exactly what our family needed.

Love the service from Ford Littleton!! They are absolutely amazing. Mike Nixon had a wealth of knowledge on Ford trucks as well as the competition. Will definitely recommend to all friends and family!!

Auto nation is a ten. The buying process is fast and easy. Thanks again

They went above and beyond my expectations. They didn't push me to do anything I didn't want to do.

Matty my customer service tech was awesome. She listened and addressed all my concerns and made sure I had a positive experience. Thankyou !!

Great service. Great deal! Would buy from again!

well the salesman can't say his first name but Abraham is his last name this guy is awesome all your people there were pretty friendly

Simple multi point inspection, recall procedure, oil change and tire rotation.

Great friendly service from salesman. Awesome deal!

Could improve by treating customers fairly and being open and honest about fees.

Buying experience was good. I would recommend this dealership to my friends. There was no pressure from the sales staff. Told them what I was looking for and how much I wanted to spend

All around great experience. Will always go through them for all service needs.

After seeing multiple dealers and working with several people with bad experiences I was ready to stop looking for a truck. Kyle was straight forward and did not upsell. He was honest and realistic about the numbers I gave him and did not waste my time. Thanks Kyle see you for the next car!

Autonation did a fantastic job, we had the car fixed under warranty and it was done many days faster than anticipated. SO happy we brought the car to them!

Great experience. We were so happy with the service received and ease of buying.

no hassle, told them this us what I want. got exactly what I asked for.

The battery failed on my 2013 Escape and I needed a vehicle the following morning for an important appointment. I was able to get the Escape to Auto Nation later in the afternoon and they checked me in immediately. Although they could not replace the battery that day, Auto Nation provided a courtesy vehicle so I would have transportation the following morning. My escape was available for pickup the next day after the battery failed. Fast turnaround and good service.

Great people, clean building, great service and buying process. I would definitely recommend this location again. Tiffany is the best!

Kyle Stevens did a great job all the way from helping with a factory order to the final delivery. After the truck was delivered, he spent over an hour with me showing me how to use all the technology that came with my new truck. He was also instrumental in helping me with some aftermarket additions.

Worst customer service I have ever encountered in any form. Had our vehicle for 2 weeks and did absolutely nothing to car.

Scott Ross who sold me my vehicle was down to earth and realistic as well as personable, patient. The man who’s name I didn’t get who Performed sales paperwork, left me feeling I was hustled and pressured into the warranty. He emitted important details like the fact it was only in effect for 40,000 miles. BIG RIPOFF

I scheduled service on my car 2 weeks out....Appointment day came, I dropped off car but they said they were busy and probably wouldn't get to my car that day. I called the following late afternoon and they still had not even looked at my car. I picked it up and took it to another dealership for repairs.

Kyle was extremely helpful and knowledgeable - took extra time helping me set up the Wifi and my hotspot

I have my brakes replaced and rotors replaced on my 2013 Ford 2 months ago and they've been squealing ever since I returned the truck to the dealership they blew the brakes off with the hair and said they were repaired I returned the truck to the dealership again because they were still squealing and they replace the rear pads with AutoNation brand product which was on there initially non Ford products the brakes still squealing therefore I went to another Ford dealership purchased genuine Motorcraft brake pads replace them myself and now they don't squeal I feel it AutoNation is more interested in their bottom line then in customer service beware of this dealership

3.5 hrs for a preSCHEDULED “1 hr” oil change and tire rotation. Employees - both sales and service- are pressured to receive a 5/5 rating. Literally walked us to the car begging for a good rating. Apologizing for long wait. Won’t go back.

Auto Nation is a joke I bought 2 vehicles from them at first was very pleased until one of the used vehicles I bought needed service. Both times of me taking my vehicle to the Auto Nation Ford for warranty work were beyond a nightmare and always had me end up just having to do the main repairs myself.

My Escape battery died and they got me in same day, right away. Very courteous and helpful.

The sales associate made the buying process easy. I felt comfortable, and well cared for thank you

I had a really positive experience buying my car from AutoNation. Negotiating was painless and I think I got a good deal. Taking care of the paperwork was as fast as possible. Everyone was friendly and accommodating.

The only draw back I had was the group preparing my vehicle for delivery did a poor job. The chip on the drivers door wasn't fixed, front license bracket wasn't installed. The windows had glue on them from stickers and with the construction at the site dirt was left btn. the hood and fender and several other places

My experience was very good all those who helped me were great

AutoNation?s financier force feed me a ? Service Plan? that was a very bad deal. The information they provide is minimal but you are told you ?need? this coverage. The cost was preloaded in the financiers computer and I was told that due to my low loan amount that I needed to add the cost of this to my loan. I was ramrodded I to saying yes. We I returned home I researched these ?Service Plans? and discovered that they are a way for dealers to make money. I immediately told my sales man to have this plan canceled, I am STILL battling to get it removed. Night mare!

What started out as a good experience purchasing our 2018 expedition, has completely been RUINED by their lack of customer service once they get your money apparently. We bought the car back in April and were told we would get taken care of right away to get everything that was promised, taken care of. Well it’s August and it still hasn’t happened. We’ve called over a dozen times since April, left unreturned voicemails to different consultants and a manager. I physically went in to See what the issue was, manager didn’t seem to Care much, just has another employee print off what’s owed and tell me they would have someone call me to get it taken care of.... still NOTHING. It’s a SHAME that after we gave them our business and spent that kind of Money, it seems as though they got all they wanted from us.

We had purchased a 2014 Ford F-150 after purchasing the truck at there AutoNation sale at the Pepsi center from there Subaru store we had numerous issues with vehicle when we brought the truck to Ford Littleton Daniel the sales manager reached out to us explaining the truck had way to many repairs to justify keeping it allowing us the option to return the vehicle even though we were after our return policy after explaining we really liked the truck they proceeded forward with repairs even though it was going to cost close to $5000 dollars at there expense the truck came from there Subaru store Ford Littleton stepped up for us thank you Daniel Sales Manager, Matt in Service and everyone at Ford Littleton.

I have been working with Kevin Laurie for 9 years. He is always so kind and helpful, so it was no surprise that he went above and beyond for my latest leased vehicle. It’s always a pleasure working with him and the entire Autonation Ford team. 😊

Friendly people assisting you. Very courteous and fast! Definitely recommend!

Brought my car in to have the airbag replaced as required by a recall notice. When it was returned to me, the radio didn't work properly, so I brought the car back. Another day, another round of car shuttle, and the radio still does not work properly. I'm guessing they may be reluctant to fix the problem because they had told me that the entire dash needed to be removed to replace the airbag, and I'm guessing the entire dash may need to be removed to fix the radio. This may be a shortcoming of Ford design, but it shouldn't be my problem.

I made an appointment for Tuesday morning a week prior for what I believe is a worn motor mount (knocking over bumps and on startup shimmy) and dropped the truck off on Monday evening to make sure it was there first thing in the morning. After the truck had been there for 9.5 hours on Tuesday with no call back, I called to check on it and was told they hadn’t looked at it yet but were pretty sure it was the Cam Phase Sensors. How you determine this without any diagnosis, I have no idea, but I did have that issue on a previous truck and it caused issues with how the engine ran and did not cause the truck to knock/rattle over bumps. I informed the service advisor of this and also my frustration that the truck hadn’t been looked at even though I made an appointment. He assured me that it would be diagnosed by noon the next day. Noon on Wednesday came and went with no call so I called to check on it shortly before 2. I was informed that my service advisor was busy and that I would have to leave a message and he would call back. So, I left a message and waited. 4.5 hours went by with no call back and they were getting close to closing so I drove my wife’s car to check in person. The girl at the counter tried to call my SA twice and he didn’t pick up so she informed me that it was likely the Cam Phase Sensors (seriously?!? Again?!?). I mentioned to here that I already clarified the issue with my SA and voiced my frustration with the lack of communication and that he promised the diagnosis by noon to which she responded “I don’t know why he would have said that, the mechanic it is assigned to is backed up>” So I inquired with her how long it would be to LOOK AT THE TRUCK and she responded with 1 to 1 ½ weeks? This for what is likely a fairly simple warranty repair. I can’t afford to be out of a vehicle for a week or more without anyone looking at so asked for my vehicle back and don’t plan on going back. Not one person was apologetic about the situation.

Sam Frakes very good salesman...no high pressure greatly appreciated. Very knowledgable and answered all questions.

Dropped car off for 2 recalls. Had appt at 7:30 am. Told it would be done at 3:00. Waited for courtesy shuttle for ride home for 1.5 hours. It never showed up. Took an Uber home. I never got a call so at 3:00 I called and had to leave a message. At 4:00 I was told my car hadn’t even been looked at and they would do it tomorrow. I asked for a loaner vehicle and they told me they didn’t have any cars ( let that sink in). I need a car to get to work so employee offered to drive me to Enterprise. I bought my car here and the service has been so bad that I will never buy another Ford.

I had a great experience and the salesmen aren?t pushy like other places. I was able to get multiple pricing sheets to find exactly what I wanted. They gave me a fair deal for my trade in and I?m loving my new ranger.

I found it extremely difficult to communicate with the service adviser Micheal Dahlke. I had emailed and called him several times with no response of any kind. Called the Service Mgr thinking this would be corrected and it was not. Svc Mgr made me feel like I was bothering him when I had to call him. Autonation is to big a company to care about its customer. I had to travel from Longmont, CO all the way to the dealership to talk to the advisor because he would not respond.

Dan McNamee was very helpful in facilitating the trade-in of my Ford Escape lease, which had maxed out its miles a year early, in exchange for a demo Ford Focus that was available at a reasonable price. He worked with me on payments to get the monthly number down to a comparable amount to what I had been paying on the Escape. Kelly was also helpful in setting up the transaction and asking the right questions. However, I was very disappointed in the finance department - which explains the ding in rating down to 3-stars, for two reasons. Justin Allen gave me his word that a check I had written for a down payment would NOT hit my account until the following day - only to have it withdrawn that very day, resulting in an overdraft fee. This is after we had explicitly discussed the matter in great detail. He also tried to upsell me on a bunch of other "protections" that would have raised my monthly payments by more than 35%. I didn't appreciate that one bit, and it felt like Jerry Lundegaard trying to peddle 'clear coat' in Fargo. I would stop short of a rubber stamp recommendation for this dealership as a result. Go in with eyes wide open and stand your ground. I don't like doing business with places (especially car dealerships) that try to squeeze every last nickel and dime out of you as a consumer.

Best deal ever , Thank you Auto Nation by far the best experince ever

Madison was very prompt and professional. the other people that helped me did a good job too. no complaints here.

On July 11 I dropped vehicle off for service. Have not heard from anyone or the svc advisor. Have called him and also emailed him with no response from him..

They never, ever contact you about your vehicle. Only go back for the pre paid maintenance.

The whole process of buying couldn't have been better. I was treated with respect and everyone was courteous and helpful. This is the fourth car purchased from this dealership.

Went in for an oil change. Used my oil change package. Oil was not changed, as I had taken before and after pictures of my dipstick. (They did the same thing previously, not changing oil $125 for a diesel) After using another brochure, the oil was changed. Service Manager said he personally looked at the oil change being done, so either he is a liar or inept.

Matt did an excellent job providing customer service. I know where I?m buying my future Mustang

Joel was very courteous, told me it could be 1.5 hours, I did not have an appt., did a price match with my regular service company. Was even less than 1.5 hours. No Upsell, a plus to me, pulled my car up to the service door for me to get in, will be back in December for my next service.

9 thumbs up, Parker helped me sell my Jeep to Autonation Ford dealer before leaving for Hawaii

Took 2018 f350 in for oil change and whatever else was needed. They rotated my tires from front to back. Didn?t change air pressure. Tire light came on due to rear tires were now the wrong pressure. I would think a ford dealer would know that pressure in rear is programmed higher than front. Also left with an empty def tank. They should have topped it off and charged me or at least given me the option. So once I paid them for the work I had to finish and fix it myself.

brought my truck in for a 15000 mile service guy deceive me by telling me my window wipers were also bad off on the truck is only two years old and I barely use them. kept wanting to add High expensive services that were not needed. I told him I would wait for the vehicle which was only supposed to take an hour he comes to the waiting room after an hour to tell me they just brought the truck back. This was very upsetting as I would have got a ride home if I knew I was going to be waiting two and a half hours. I asked for the use blades to be given back to me they were not I still not sure if they actually put on new blades but they charge me for them. I also had many free oil changes for my initial purchase of the vehicle from the other Ford location in Denver and they refused to acknowledge these since it wasn't bought at Littleton Ford

I brought in my car to get an oil change and fix a recall. They said it would take 6 hours, it took 3 days. I had to buy Uber?s because I didn?t have my car when I was supposed to. They called and didn?t explicitly say they forgot about my car but the way he was speaking made it sound like they totally forgot about it and that?s why it sat there for so long.

Everyone was so kind and helpful, they made our experience easy and comfortable. I sold them my Ford Expedition with no hassle, no stress, and no issues.

Facilities are poorly designed and not conducive for dropping a vehicle off. Nate was great and very responsive however he was filling in for the associate we were supposed to meet who was not even around at our scheduled appointment time. The service took 3 business days.

Great experience with AutoNation! Sam and Justin got me in and out in a fast manner. I didn’t feel like it was the “typical” dealership. No one was pushy or made me feel like they were trying to hustle me. I told them what I needed and wanted so they made it happen with no questions asked. Highly recommend them.

I was able to get my truck in quickly and the service reps were very attentive. They kept me posted on the status of my repairs and worked out a loaner when we had to wait for parts. It was a positive experience.

Buying the car was a pleasure. The salesperson was knowledgable and friendly. They worked with me on the registration and financing.

F-350 Super Duty had a reductant heater in the DEF tank go bad. Ford covered all parts and labor. Service department was thorough and efficient. Will use them again.

Auto Nation Ford in Littleton resolved my airbag issue in a fast and friendly manner. And I was able to get back to work in a 2 hour window. Thanks again Auto Nation for your professional and courteous service.

Abraham was wonderful. It was a great car buying experience. Buying a car is always stressful and he made it easy and he was very flexible with us. I highly recommend this location. As a suggestion having a restaurant or real food in a dealership would be a smart business move and back massages. 😬

Not good. Salesman, (N. Price) made promises he couldn't keep. (Lack of knowledge, tell me whatever he thought was necessary to get me out the door with the new vehicle. He quoted an unrealistically low price to remove 5th wheel hitch from trade-in to new vehicle) . Also, when asked about "break-in" period for vehicle he stated none was necessary. I told him I wanted to tow my travel trailer to Nebraska as soon as I could get the 5th wheel hitch installed. Ford's tech manual says 1000 miles of "break in" was necessary for my F-250 before towing anything heavy. Would I have damaged the vehicle by towing without the break-in period? Luckily I discovered the error before damaging the truck.) Service department instead of telling me the info was incorrect lied and misrepresented their position, instead doing their best to send me out the door to an outside hitch vendor because they were too embarrassed and insufficiently skilled in communication to deal with the incorrect information. Additionally, they held the 5th wheel hitch on the trade-in for two days which essentially left me no time to get the hitch installed elsewhere. This caused me to cancel a trip I had planned. (which was probably a good thing since I might have damaged the truck) I hope I like the Ford truck (My third one) eventually because the buying experience was not a happy one. It left me feeling "dirty" as well as angry. Every time I see an Auto Nation commercial on TV I curse uncontrollably.

I had a great experience working with Kyle Stevens. No pressure, knowledgeable, and he put forth the effort to help me find the vehicle I needed at a fair price.

Great experience buying a car from AutoNation. Huge selection of vehicles and knowledgeable, low pressure sales staff.

I absolutely love this place, both Shannon and Betty work so awesome so amazing, they did exactly what I needed also went above and beyond what I needed done. Also they were so friendly and amazing, I thank you both so very much I love my car and it's all to you guys thank you.

Our experience buying our vehicle was flawless. The team worked with us finding the best options and made sure that we were happy through the whole process. Shannon was amazing and we couldn?t have asked for a better experience.

Great experience again with AutoNation Ford Service Department-James Heyer, Michael Vergara and Joel Strizich took very good care of me. This was not my first time leaving my 2018 F-150 off for service and most certainly not the last.. This group is very consistent on customer service and communication throughout the entire process.

Received great service from AutoNation when I bought my 2018 Ford Ecosport on 17 May 2019.

su amabilidad y muy buen servicio!!

AutoNation handled my two recalls professionally and on time.

Marcus Pitman was helpful and considerate without being pushy. He and the service department worked well together to complete details on my pre-owned Explorer which I had requested. The experience was actually enjoyable and I love my car!

No hassle online application. Got it approved and went in to pick up the vehicle. Voila!

I had to take my Ford ranger in for a air bag recall. The sales person/manager was extremely helpful.

Took my Fusion in for the airbag recall. Service agent very friendly and helpful. They got it done much sooner than the time estimate. I was very satisfied with the whole process.

The customer service in the auto repair shop is very good and I feel the person I dealt with was very timely in getting back to me about what repairs were required for my vehicle.

We had our oil changed and the customer service we received from Melissa was excellent! She even ran out in the rain to get our Escape for us so we would not have to get wet. We also like the service waiting area, much nicer than the other Ford dealership we used to go to.

Very helpful staff. Very friendly atmosphere great price with deal that I received

I have been a loyal Ford owner for 20 years plus. Purchased a new car from this dealership 4 months ago and purchased additional warranty. Car has been in shop for over a week with almost no communication. Service people are rude and I’ve never been treated so badly in all of my Ford experiences. Now I am told they are “too busy” to take my calls. No diagnosis has been made or any attempt to fix my car from what I have seen. No attempt to rectify situation has been made. No alternate transportation has been provided on a brand new car. Ford has just lost a customer with my family.

First time I can actually say I have had an amazing experience in buying a new truck from a dealership. From initial contact to driving off the lot the entire process was effortless. 10 Star rating for Dan McNamee, Internet Sales Manager, who was nothing but professional and helpful thru the whole process. I drove past 7 or more Ford dealerships to purchase my truck as much for the amazing process as the more than fair price. If you are looking to purchase a new pickup you obviously have dozens of choices along the front range, I strongly recommend starting your search with Dan.

Very satisfied, was able to get in and out for my recall repair. They even had a shuttle to take me home and bring me back to the dealership while working on my repair!

did a quick oil change on my Jeep. I was done and out in about 1h15 min. really good.

Took me around 5 minutes just to get connected to parts. Kept getting transferred in a circle. Service person wasn't familiar with pricing for my particular need - replacement of a taillight assembly. Parts guy wasn't up to date on shipping for the part I needed; said it would be in on Wednesday morning and I went in and then he said it was overnighted only if it was an emergency. So I had to wait until after 3pm to get it. Tied up my day. So, training and an updated phone system would help.

They were friendly and helpful. They found me lots of different options and really worked with me to help me find exactly what I was looking for. I love my truck.

They were incredibly friendly. Took the time with me I needed and got me my new car. Very simple!

My vehicle was repaired perfectly by AutoNation Collision Center. I worked directly with Torin Medina. Torin was very professional and personable. Torin kept me filled in on teh status of my vehicle. The level of customer service that Torin provided is unfortunately very hard to come by any more. Torin is a true professional.

My experience was great. Jack went above and beyond in dealing with my service issues and they even got my work done ahead of what was promised.

Had to jam the services together that I paid for at the time I purchased the vehicle. Paid for 10 have 2 left and they expire May 1. Got hustled by auto nation.

I couldn’t be any happier with my experience. The staff is knowledgeable and kind. You can tell they care about their customers.

Disrespectful. Horrible workmanship. Itook my Focus ST in to get a recall notice checked and fixed. They kept my car for a day and a half. As soon as my car pulled up I noticed my front plate had been somehow damaged and was literally hanging half off. As I drove it home I noticed there was an intense and loud screeching sound as I rolled the passenger side window down!! And on top of that, now there is an ongoing ‘squealing’ sound coming from the a/c unit which gets much louder as you turn the fan up. I thought it was so weird these issues came up all of a sudden because all Ford did was fix 1 of 2 of the recalls which was repairing a latch on the hatch. I called Autonation Ford, spoke to a couple people, including one of the heads in service department which I believe was Mike, who was extremely rude and disrespectful. Mike didn’t even allow me to finish speaking before cutting me off multiple times as I was trying to explain my concerns. Instead of offering to take a look at my car again for the damages they caused, he told me none of those issues correlate with what they looked at. Which I agree, they don’t, BUT THAT IS THE ISSUE. And I understand people calling and trying to get repairs on issues they already had on their cars which is why they must have to be cautious about that. But when I was asked if my vehicle had any other damages or things that needed repaired at Autonation Ford I told them no because that was the case. And once I picked it up they didn’t notify me of any other repairs that needed to be done after they looked at it. I also called them to notify them of these new issues just a couple days after I noticed everything. It’s just a shame that they’re not willing to stand by their work along with their mistakes and take care of their customers the best way.

I took my Focus ST in to get a recall notice checked and fixed. They kept my car for a day and a half. As soon as my car pulled up I noticed my front plate had been somehow damaged and was literally hanging half off. As I drove it home I noticed there was an intense and loud screeching sound as I rolled the passenger side window down!! And on top of that, now there is an ongoing ‘squealing’ sound coming from the a/c unit which gets much louder as you turn the fan up. I thought it was so weird these issues came up all of a sudden because all Ford did was fix 1 of 2 of the recalls which was repairing a latch on the hatch. I called Autonation Ford, spoke to a couple people, including one of the bosses in the service department I believe was Mike, who was extremely rude and disrespectful. Mike didn’t even allow me to finish speaking before cutting me off multiple times as I was trying to explain my concerns. Instead of offering to take a look at my car again for the damages they caused, he told me none of those issues correlate with what they looked at. Which I agree, they don’t, BUT THAT IS THE ISSUE. And I understand people calling and trying to get repairs on issues they already had on their cars which is why they must have to be cautious about that. But when I was asked if my vehicle had any other damages or things that needed repaired at Autonation Ford I told them no because that was the case. And once I picked it up they didn’t notify me of any other repairs that needed to be done after they looked at it. I also called them to notify them of these new issues just a couple days after I noticed everything. It’s just a shame that they’re not willing to stand by their work along with their mistakes and take care of their customers the best way.

They took care of my service recall faster than I was quoted for time when I arrived

bad experience. My truck got damaged at your facility

I had the best buying experience ever!My salesman,Mike, took care of an after purchase issue with no hassle,only helpfulness.I would recommend them and wouldn't hesitate to use them in the future.

I worked with Robert Williams on an F350 dually, great no BS experience

Good service as usual. Very satisfied with the repairs that I requested. Vehicle done on time, etc.

The person in service Dept asked how soon could I bring my car in, it very surprisingly was the very next day ?. They got me in at 8:00 am and was done by 4:00 pm. No replacement to the fuel sensor but they did replace the door latch. Everyone was friendly and professional including the shuttle driver.... very, very positive experience. 5 stars *****

Your service department needs to shorten wait tmes. I was told an hour for oil change and tire rotation and waited 2 hours. I finally asked when my vehicle would be ready and waited another 20 minutes. This is not the first time I have had to wait longer than promised.

I have had some negative experiences bringing my car here. I have felt I have been misinformed/neglected when it comes to previous services. although I just took my car in for routine maintenance earlier this week and was very satisfied with my visit.( minus the estimated cost for my front brakes) Danny was my service provider this time around. they reattached my license plate, front bumper for free! along with resetting my oil light! (which on a previous visit I was told they could not do) highly satisfied with my last visit good job team!!

Customer service was great. Janes, Service Manager was very friendly and helpful. Took his time out of his busy schedule to resolve a small issue

I have taken new FordFocus at Autonation. I have received extreme and Swift support from Kyle Stevens at Autonation. He gave me right information at right time to take a right decission. Simply superb Autonation.

I had been searching for this make and model for a long time so I went into the dealership knowing I would buy unless it was an awful experience. While it wasn?t awful, it wasn?t great either. My sales guy knew nothing about the car he was selling. He promised the car would be detailed, it wasn?t. Lots of scratches. He promised to show me the maintence report, he didn?t. Nice guy and was able to help me out on my trade in. If I wasn?t dead set on this car, I would have walked out the door.

They dont care about their customers! They are self centered and non customer friendly!!

Took my truck in for back seat latch to be fixed, took 3 days to get answer if warranty would cover and did not get a rental till then, also would sit on phone average 10 mins waiting to talk to someone in service every time I called. They had my truck for 7 days for a seat latch. terrible service.

They were courteous and let me know what they did for my Fusion, I love this car, bought in 2012.

We dropped our Jeep off because of a part recall. The staff there are so friendly and nice! They gave us a ride home, then finished the job in record time! After we picked up our Jeep we were surprised to see they'd vacuumed, cleaned the windows inside and out - and dusted the dash. Really GREAT service - completely unexpected level of meticulous attention to detail! We were so very impressed!

I was told I would have a rental on the day of my appointment I drove for a hour and a half in the bad weather and got down there for them to tell me they didn’t have a rental. I tried to talk to the guy about trying to help me and all he would say is well we don’t have one. So I had to change my appointment to another time all the way in March. Very unsatisfied by the help they gave me.

Expectations. The service, which was a recall for airbag defects, was promised to take less than one day, and instead took two. When asked why the service was taking twice as long as promised, I got conflicting stories. And I had to call the dealership to confirm the service was complete instead of the service lead calling me. The positive? They provided a free shuttle service, and the driver was very friendly. Ford: it was your defect that left me without a car for two days, I recommend you provide a simple car wash before your return the vehicle, like other brands do.

Do not go to this dealership. I dropped my truck off on a Monday afternoon with an appointment to have a recall taken care of and a minor warranty item looked at. By the end of business the following day the vehicle hadn't even been looked at. When I questioned the service rep I was told it can take 1-3 days before a tech can look at the truck. Nobody mentioned this at the time the appt. was made nor when I dropped the vehicle off. At the end of day I picked up the truck and made an appt. with another Ford dealer. I've purchased 4 vehicles from this dealership over the years and been there several times for service prior. It's obvious from my experience as well as other reviews I've seen that my experience this time was not unique. I will not be spending any more of my money with Auto Nation.

Very pleased with dealer. Took too long to complete the process, but Scott Ross was very helpful and made the process enjoyable.

Dropped my car off Wednesday evening around 7 pm, used the key drop box as instructed. Appt was 7:15 am Thursday. Someone called Thursday afternoon saying they were not able to look at the car yet could l leave it for them to look at Friday. I agreed. Friday I never heard back from them even though I left a message on the service technician phone. I finally called main line only to find out no one looked at my car yet. The service technician was out sick. However no one apparently is assigned to check voice mail of technician s who are out ill. My complaint is someone should be designated to follow up with customers when these situations occur.

I had my Ford Explorer serviced at the Auto Nation Littleton Branch. I worked with Jack to whom is very helpful and professional. It was my first experience with the service center and a delightful one.

Was impressed the minute I walked into showroom of facility. Friendly and efficient!

All the Fine People working at the dealership were Very helpful, and eager to help out. Highly recommend them, and will shop there in the future.

Matt the diesel asm always takes care of the work that is done on my truck.He explain the repairs and gets them handle .

I had a very bad experience at this location when I took my vehicle in to have it looked at. The main reason I took the car in was that the turn signal was not working. The car was also touchy to start so I asked them to look at that as well. I dropped the car on a Monday and told them I would need it back by Friday or Saturday at the latest. On Friday, the service rep called and left me a message and I tried numerous times to return her call. I finally got a hold of her 5 minutes before closing and she explained some parts needed to be ordered in order to fix the car. Needless to say, I told her I needed my car back, and I would pick it up Saturday morning without the repairs. When I showed up Saturday morning, I learned (after sitting there for over an hour) that my car was no longer running. No one mentioned this to me in the course of the week. In the process of looking at the car, they had completely destroyed the starter. I was forced to leave my car here while they “fixed” it - but they were unable to fix the turn signal. So after my car being in the shop for 9 days, the reason I had taken the car to AutoNation in the first place was not fixed and I now had a bill from AutoNation to fix the starter. I am not saying the car was healthy when I took it in, but we had never had problems getting it started - it was just a little touchy. I will never, ever take a car to AutoNation again!

Went in for a simple oil change, but the service was amazing and the staff is incredibly friendly!

Took truck in for repair. Was told about $350 and it would take a week. Not a problem I thought. However after a week passed, the part came in and then the price shot up to $1100 as they found more wrong with it. By this time I couldn't realistically take the truck anywhere else to have it worked on. Tough bill to swallow.

Made an appointment to have F-150 serviced. Dropped off vehicle early morning and caught shuttle to work. Received phone call late afternoon asking if they could keep vehicle a 2nd day as work wasn't finished. When pressed for what work had been done I was informed that NONE of the work had been started or completed. Had to bring truck back 2nd day for same service call. Then found out from AN employee that often times the service reps we deal with when dropping off the vehicles don't communicate or pass on vehicles to the garage to be worked on, hence service technicians just stand around in the garage with nothing to do while vehicles pile up outside not being worked on. This next service call may be my last one at AutoNation should this continue to be the case.

Everything went smooth, they made sure truck was clean and safe

Excellent. This was the second purchase of a new vehicle from AutoNation in the past two years. Both exceeded my expectation.

I would not recommend AutoNation Ford Littleton. I purchased my car through them in March 2018. Found it to be a very easy experience, which I appreciated. I purchased the tire and rim protection package because my car is an electric hybrid and I was told that the type of tires needed for my type of car are expensive. In May, I experienced tire issue. The tire hit something, was slashed and unable to be repaired. AutoNation towed my car back to its Littleton Ford location. I went to pick it up the next morning. Everything was repaired and the car was ready to go! All I had to do was sign and be on my way! No charges because of the tire protection package! Right on! Fast forward to December 2018. A slow leak in another tire, so I made an appointment for it to be repaired. I arrived at my appointment. I waited two hours to be told that my tire could not be repaired. No worries, I thought because I have the protection package. Nope. Not enough damage to the tire to be covered by the package. But too much damage to be repaired. I would pay for the new tire out of pocket! What???? That is insane. So I told the guy, Jack, that no big deal, I would just drive it until the tire became damaged enough to finally be replaced and covered with my protection package. No can do replies Jack. The finance department would deny it because the claim has already been submitted and been denied. I have never felt to taken advantage of by a company. I went ahead and paid upfront for the protection package only to have it denied when I needed it. What a joke! I will say, Jack, the service manager was very professional and understanding of my frustration. He offered to take 10% off the purchase of my tire. Total bill 219.00. Boo on you, AutoNation. Boo on you.

I took my new Fusion in for the scheduled oil change & tire rotation. The team got me in at my scheduled time, and completed the work in the time estimated. The team was friendly and professional.

I have had my Edge for 1 year, Up until this last service visit, the service at this dealership has been extremely poor. On my first oil change, the oil plug was not tightened. I had been waiting for the service department to contact me about the replacement of the weather strip on my doors. Previously, I had taken my car in on two other occasions to get this done, each time I ended up being asked to come back. On the last visit, I was assured by Schiller, a Supervisor or Manager in the Service Department, that the part would be ordered and I would be contacted when it was received. I never received a call. On this visit I worked with Jack, who took care of all the outstanding issues with my car. Jack ordered the part and called me the next morning to confirm that FedEx had delivered it and that service department could install the weather strip and do the oil change. Previously, I had contacted the dealership's Customer Service Department about the problems with the Service Department, but received no response, which is why I would not recommend this dealership to anyone looking to purchase a vehicle. I am hopeful that the Service Department will continue to improve.

I took my 2014 Ford F150 Eco Boost into AutoNation Littleton to have the PCM strategy configuration updated. The service took two days due to a computer problem they were having connecting to Ford’s system. When I dropped off my truck, I asked that they please call my cell phone when the truck was ready for pickup. On the second day, I waited and waited for the call that never came, frustrated, I called the dealership to enquire about truck and was told it has been ready for some time. Expressing my frustration for not being called sooner, I was handed over to my service advisor Danny Shoup. Instead of apologizing, Danny argued with me, stating he left me a message, but could not tell me which number it was, where I come from that response is a good indication that the person is lying. Some folks reading this review might think I’m being petty or I’m overreacting to something minor, but my 20 plus years in dealing directly with the buying public tells me it takes a person experiencing 10 positive experiences to overcome 1 negative experience. Doing the math, a company such as AutoNation could lose a lot of business in the course of a year. Additionally, Danny Shoup owes me the PCM update code done to my truck, as I asked him to provide me, I’m still waiting. My hope here is that the AutoNation Service Manager will read this and coach Danny Shoup on how to treat customer’s that not only buy their trucks from AutoNation Littleton but get them serviced their as well. Note that Firestone, Breaks Plus, and Christian Brothers are all places I could go to get my truck serviced in Highlands Ranch instead of AutoNation Littleton. ATTENTION: Danny Shoup, I’m still waiting for that PCM code I asked, you to provide and you said you would send to me. Patrick Jones HR, Colorado

Made and appointment for Thursday, car was not touched until the following Monday. I had to initiate all contacts to find out what was going on. If I could give less than one start for Service I would.

3 hours for a simple oil change. No communication. No air in tires as I asked and you could look at them and see they needed air. They did check tread and said I would need tires very soon!! I will not be going back there.

Dave in the parts department and Doug in sale showed today that they will always take care of you. Thanks again gentlemen and you to mr Milwaukee 👍👏🏻👏🏻👏🏻

Courteous and competent personnel.

Painless experience. Would do it again. Thanks to all involved especially Bob Williams.

Exceptional and positive experience with well informed staff. I would send anyone to this dealership and know that they would be treated well. I bought a new Ford 150 Lariat. Everyone from the General Manager, to my Sales Agent and my Finance Manager was so professional, low keyed and bent over backwards to make this a great experience. Buying a car was actually fun and created a great memory. They will be friends for a long time.

Customer service poor. Took extremely ling to get appointment person that greeted me at service was not friendly, took too long for anyone to acknowledge I was there, even though no other customers around. She was not friendly or very professional.

Kevin was very professional. I enjoyed working with him.I did not buy yet, although I am still interested. I appreciate his working with us in test drive and providing all the information. Thank you, Raley

The store director is extremely rude. He has a issue with people with disabilities. Yelling get the hell out of my store and don't come back. Told my boyfriend you don't look Handicap and move your truck out of the Handicap parking space.

They posted a vehicle on cars.com and their website for $85,579 for a couple days. Once buyers are on their way ( from over 2 hours away) price of vehicle suddenly increases to $99,595. Ask to speak with manager. A low level manager couldn’t care less. Said sorry about the mistake and referred us to their legal department. Price was then corrected online to 99,595 within an hour. However once dealership figures out buyers are no longer interested the advertised price is again decreased back to $85,579. Very shady!!! Buyers beware!!

AutoNation was not my first choice but Dan McNamee was incredible. I would highly recommend working with him.

I had a great experience with my service manager Matt. He was always communicaring with me with my vehicle. Even though we dealt with a 3rd party provider he handled it in a professional manner. Kiddos to Matt!

Friendly experience and never pushes me away if I don't make a appointment. Recommended what my car needs by the book no scarce technics. Also fixes my car in reasonable circumstances never wait to long.

Excellent customer service. Was greeted as soon as I drove up. Vehicle was serviced in specified amount of time. Would highly recommend Autonation

Ordered a new Ford Transit. Rick was great and very accomodating and patient with us. Love our new red van too.

Matt, the salesman, was great. Zach, who I had the with, didn’t show for our appointment. Granddaughter is on cloud 9 with her new car. Have bought many cars from courtesy. Sales always good, need to work on service.

Better customer service in the Service department; they need to hire more people...never get a call back, phones ring off the hook, and repairs take forever!