Recent Reviews from AutoNation Ford Littleton

DO NOT PURCHASE A VEHICLE HERE. I purchased a 2018 F150 here in February and it has been a terrible experience from the beginning. To start, the customer service from our sales man was mediocre. He did not even get my wife and I’s names until after we had done the test drive, and he only did to start some paperwork. If I hadn’t found the truck online and already made up my mind we would have left. After starting our paperwork and handing us off the the business center, he told us it would be 20-30 minutes while they got everything ready. Little did we know they had just closed multiple other deals and the business center was backed up. Our sales person never even told us this! We had to over hear it from another sales person telling their customer. We ended up waiting for hours when we could have left and returned! Worst of all he wasn’t knowledgeable about the buying process. As it was our first time financing a vehicle, he told us the wrong information on what we needed to have to leave with the vehicle that night. So the customer service was terrible and he wasted 4 hours of our time, all without being able to leave with the vehicle. The experience with the business center was even worse! A few days later a sales rep handled our paperwork and we left with the vehicle. Two weeks later, I received a phone call saying the sales rep did the paperwork incorrectly and had calculated the state tax wrong! This ended up being a 2500$ mistake. This seemed like a scam the dealership pulls! At this point, although I love the vehicle, I was ready to return it before giving these crooks any more of my money. But because it’s a new vehicle I couldn’t. I also could not register the vehicle until the tax corrections were paid. The truck was pretty much held hostage at that point, can’t return it but also can’t register and drive. So I paid the extra sales tax, worked with a different sales rep to return my service package (oil changes and tire services), and hoped to never have to deal with them again. After the sales tax had been paid, I waited until my temporary tags were about to expire to register the vehicle. At the DMV, I was informed that the dealership had filled out the paperwork for the registration incorrectly, and that I was going to have to pay out of pocket to get the temporary tags extended. Not even the little things could be done correctly. Now it is a little over 3 months after all of this, AND I STILL HAVEN'T RECEIVED MY REDUND from my service package. Apparently the sales rep I was working with on that had left the company and my paperwork was just forgotten. They couldn’t even give my money back in a timely fashion. But if I hadn’t been able to pay the taxes in a timely fashion, I wouldn’t have even been able drive the truck. It seems like everyone at this place is incompetent. No one can really do their job all that well, and they don’t do anything to compensate you when they mess up. Through all of this all I have received is a tank of gas and some floor mats. I was willing to give this company a large amount of my money and I really wish I hadn’t. Terrible experience from start to finish. This is a situation where even one star is far too many.

Joseph Jennings May 3, 2019

In my opinion these people are giving Ford or very bad name they lie cheat and inevitably steal from their customers I have caught them on more than two occasions pretending to change my oil and not doing the service that they were charging me for when I take the vehicle to another service shop they were dumping out pure sludge from my oil filter indicating that it had probably been happening through three or four oil changes two of which I have caught on camera what I speak to the service directors whose name is James he explains to me that he is aware of the situation and has taken steps to fire the employee that was responsible this has left me in a position where my car and it's drivetrain are now prematurely failing this also leaves me in a position where I cannot have my car serviced under the warranty at the dealership because they have fired all of their stuff for doing this type of services now that they are short staffed I'm told that it will take weeks that is plural weeks for them to even diagnose why my transmission and power transfer unit are leaking it seems to me that they have found a way to keep their customers returning this is a very dishonest way of making money I may have bought this vehicle from this company but I can assure you that by the time my attorney understands this entire weight of the situation that they will be buying this vehicle for me you cannot get caught again and again lying to your customers and placing their lives and personal investments in jeopardy without having consequences as a matter of fact the specific issue that I am having with my 2013 Ford Explorer is very common and very well known to be caused by not changing the oil at regularly scheduled intervals this seems like the doctor giving someone a placebo and watching them die of cancer Thank You For The Money Pit you've created my life I just spent $2,000 repairing a brand new vehicle with less than 80000 miles on it so much for my extended Platinum warranty that covered me up to a hundred thousand

Jordan C Mar 23, 2019

On 1/2 I brought my Ford Focus in as part of the recall. I made an appointment in December. I was told first it would be a half day job. Then they would need to keep it overnight. I never received a phone call on the status of my vehicle. Finally I spoke with a tech named Danny who said my parts would be in Monday 1/7 and my car will be ready on 1/8 and if anything changed he would call. I received no phone call so I showed up on 1/8 to be told my parts are not in and my car is not done. My car had just been sitting for 6 calendar days with no update while I scrambled to find a way to get to work every day. I demanded my car back until the parts arrive and a manager Mike Vergara has updated me once regarding the status of my parts. I'm not confident they have me down as still needing my car fixed. My car is STILL not fixed. The communication at this location is pitiful and based on other reviews this is normal for them. News flash: people don't have other cars laying around to drive around until you decide to do your jobs. If I could rate zero stars I would. Danny needs some training in customer service and communication. Edit: On 2/5 my car was finally fixed after I told the service manager the week prior I will be calling the NHTSA to report their inability to fix my car that is completely unsafe to drive unless they have my parts ready within the next 24 hours. Magically they "found" the part I needed. Funny how that happens. When I dropped my car off on 2/5 some guy said they might need to keep it overnight. I let him know I will be leaving with my car that day or I'm not being nice anymore and he really doesn't want that to happen. He asked if I "had a ride out of here" and I said nope I will be waiting. His shock let me know they weren't prepared for me to park my behind in their waiting area. I was 120% done with their games at this point. I will never bring my vehicle here for service nor will I ever purchase a vehicle from them. I've told everyone I know to avoid this location at all costs. I did try to reach the GM but I had to leave a message and my call was never returned. Not shocked. The tech Danny is "no longer with the company" (fired?) so perhaps that's the silver lining. Oh and I still reported them to the NHTSA. My rating remains at one star for wasting my time and thinking it's okay to make me drive an unsafe vehicle for more than a month while they drag their feet.

Melissa Cary Feb 20, 2019

TDLR: Shoddy work, extremely slow, poor communication, and incompetent "diagnostics" team. Save yourself time and money by never coming here. I will never step foot back in this service center! Joel is the only honest/ caring person in the whole place. I checked in with Jack at my APPOINTMENT time (the appointment was with Joel and his team and was made 2 weeks in advance to make sure the parts were in stock). I specifically asked how long my fix (a repair due to shoddy work by them at another appointment) would take as I live 30 min away and didn't want to leave just to come back. He brushed me off and said it could take all day but it could also be quick. I patiently waited 2 hours in the lobby before asking for an update. Rachel supposedly checked on my car for me and said that the parts were indeed in stock so it should be a quick fix. Another 2 hours later (now 4 hours past my appointment time) I got a phone call from Joel saying that they were just now taking my car back and that he had not been told that I was sitting there waiting. He was very kind and got the work done as fast as possible, but was obviously put out that neither Jack nor Rachel told him I was waiting in the lobby for the work to be done. All in all I sat for 7 hours for a fix that should have taken 90 min, and that was with an appointment. Yikes!! Fast forward 2 days, the motor in my driver's power seat mysteriously "went out." I took it back to be evaluated because the timing was suspicious. (My car is quite new and had been working just fine before AutoNation touched it.) They originally quoted me another $300 to fix their mistake, which is ridiculous. After fighting with the service manager, they agreed to at least diagnose the issue for free. They then came back with a pricetag of $1700 (labor only, not the parts) and a several day fix. I immediately left and had my "amateur" mechanic friend look at it. The seat was fixed within 20 minutes and she said that there was no way the part just popped loose.

Becca Condie Feb 10, 2019

This was absolutely the WORST experience I have ever had with any autoshops or dealerships, and is most likely the reason I will be trading in my nearly-brand new Ford Focus for a Toyota. Because damn, I will never own a Ford again after this past 2 weeks. I scheduled an appointment with their shop on December 17 for 2 warranty issues; the gas pedal was sticking and the horn went out a month prior. We were planning on driving the car home for the holidays on December 20. As of December 20, they had not even looked at the car yet, and we had to get a rental car (which was not comped by the dealership). On December 21, I get a call saying that only the gas pedal issue was covered by warranty, and the horn was malfunctioning because it was in an accident. It has not been in an accident; it has a clean carfax, we bought the car with 2000 miles on it and we certainly haven't been in any accidents. I was told that they had ordered the parts to fix the gas pedal, and those parts would be in any day. The horn would cost around $160 to fix, but then 3 days later, this was upped to $120 for a diagnosis and $340 for the actual horn fix. $460 for something that SHOULD be covered under warranty. Cool. Christmas happened, so I obviously wasn't expected a lot out of them those couple days, but I get a call on the 26th, and their tech working on my car was still not back, but the parts would be in any minute. The 28th, I get a call saying that my parts (even though I had already been told multiple times that they had shipped) were backordered until JANUARY 24th. I called TWO Ford locations after we hung up and found this exact part 5 miles down the road. I have now been without a car for almost 2 weeks (which has led to a high Uber bill the last week, as I work in a state park and there is no public transportation there) and NOTHING has been fixed. I have been lied to, I have been neglected and ignored, and I will be filing with the BBB. This location should be ashamed of itself.

Jackie Wilson Dec 28, 2018

We’ve been impressed with Auto Nation since moving to Colorado several years ago. We purchased my wife’s new Honda CRV from a sister dealership, Auto Nation Honda 104th in Westminster and have high praise for them and their service department. I was in the market for a used (small to medium sized) truck and saw a 2007 Ford Ranger truck on CarGurus from AutoNation Ford that looked like what I was looking for. My wife and I went to see it and have a test drive. I was ready to buy the truck (I even had my pre-approval letter from Colorado Credit Union) and had the salesperson work up the final “out-the-door price” for me. He asked for the printout I had from CarGurus and took it to the Sales Manager. CarGurus had advertised the price as $9,482. When he returned he told me that the price quoted on the site was wrong and that the actual price was $12,482. I was quite incredulous at this 30% difference in price and asked if they would honor the stated price. He said it had been CarGuru’s error and they hadn’t caught it until the previous afternoon. This, to say the least, was very frustrating. I drove an hour from Boulder, thinking I’d found just the right truck, ready to buy. While I realize that mistakes can happen, I would have hoped the dealership, having placed the ad on CarGurus, would have taken responsibility for it (and/or held them responsible). At the very least I would have thought the Sales Manager would have said, “Mr. Fowlkes, the advertised price was incorrect. Even though we do not see this as our mistake we want to make this right and you a satisfied customer. We are willing to meet you halfway on the price.” I have since made several calls, leaving messages for the General Manager (the number listed for him is the general dealership number and the operator stated there is no direct line to leave messages on). I was able to get an email address and wrote to him outlining my experience. I have yet to hear anything back, by phone or email.

Stephen Fowlkes Dec 19, 2018

This is a hard review to write. I will stick with the facts: 1. Called AutoNation Ford to schedule diagnostic appointment to determine cause of malfunctioning SYNC system in 2017 Ford Escape. (was on hold for 10 minutes) 2. Brought 2017 Ford Escape in for service at 7:30am 3. After several phone calls to AutoNation Ford (hold times in total of 45 minutes) was determined that the brains of the SYNC system needed replacement. Part would not be in until the next day. 4. Scheduled complimentary shuttle service (gave them two options - pick up in 15 minutes or I could have them pick me up in 45 minutes). They said the drive was on his way. Also note - pickup location is 1.5 miles from AutoNation. 5. Waited for 1 hour and called AutoNation Ford 3 times and left a message with the driver once. 6. Gave up and received a ride from a friend to AutoNation Ford to pick up my vehicle because it was needed that night and the next day. Only had to wait 10 minutes to get the keys back. 7. Part 2 - Dropped off vehicle the following week as scheduled for replacement of SYNC system at 7:30am 8. Called AutoNation at 2:30 (on hold for 30 minutes), and at 3:30 (on hold for 15 minutes). Finally when I called again at 4:00 (on hold for another 10 minutes) I found out the car was ready to go. 9. Got another ride to AutoNation (was not going to attempt the shuttle again!) and then waited another 15 minutes to get the car so I could leave. Some takeaways from my experience: AutoNation Ford never called me, they have an incredibly terrible phone system, and their is really no reason to make an appointment as they are so understaffed or incompetently staffed that they have no idea of knowing when your vehicle will be serviced. We even bought the vehicle there but aside from warranty issues, we will never be back. The cherry on top of all this, was that I was offered some free oil changes to compensate me for my several hours of frustration because they wanted to make it right! I can understand that they are busy, but without communication, this had to have been the worst experience I have ever had at a dealership or service facility.

Justin Phillips Dec 17, 2018

By far the worst service department I have ever seen. I have had over 20 cars in the past 35 years, and I have never experience a team who is so bad at follow up, communication and diagnosing problems. My first experience started when I took my Raptor in and asked for a synthetic oil change and a 30k mile service. No loaner, so I had to uber. Ok. I then had to call and find out car was done. When I got there, they did a regular oil change and no 30k mile service. I mildly complained to Peter Oliver, and he had me back for discounted work. Included was a transmission service. After this service, my transmission was shifting poorly, along with some other 4wd issues. Peter asked me to bring it back. Said it would be 4-5 days to diagnose and 2-3 weeks to fix if major. After waiting 6 days, I called (because they never call) and was told it was a simple electronic fix. This "specialist" Danny said he did not know anything about my other issues. Really? You have my car 6 days. No loaner. You fix the one issue immediately, let it sit, do not call, and do not even fix the other issues. He said he would call me right back regarding other issues. That was 2 days ago. I reached out to the GM Nathan Peterson at 3pm yesterday. Finally got through and nobody seems to know status of my car. Told them I’m coming to get it to take it to another dealer. He passed me off to yet somebody else named James. I went in and got my car today. James was dismayed that the work had been done 6 days ago and the car has been siting. And they still didn’t fix the 4wd issue. It was ignored. So ridiculous. You would think somebody would take my concerns seriously, figure out the status and make it right. Nope. They just take calls, ignore them and then point fingers at each other. Today Peter blamed Danny, James blamed Peter and GM Nathan wasn’t around. AVOID THIS SERVICE DEPARTMENT! I TOTALLY REGRET GOING HERE VERSUS GROOVE. I WENT FOR THE CLOSEST PLACE EVEN THOUGH I HEARD GROOVE WAS BETTER.

Todd Varney Dec 12, 2018

If I could give zero stars I would. Unfortunately, we have a service contract with the dealership that was prepaid. I do not trust the service department because we have caught them several times being dishonest. Integrity is everything to me, and the service department has shown a lack of integrity several times with this vehicle and my 2004 Freestar. Most recently, I took my 2014 Escape in for a 5k service - including the oil change and tire rotation. During the last rotation in February, I marked my tires because we had previously caught them not rotating them when my paperwork said they had. They did rotate them in February, but bent the heck out of the lug nut covers (which were cosmetic and aluminum). I took my car to my tire dealer about 3 weeks ago and had new stainless steel lug nuts installed. On July 27, I took my car in for the scheduled 5k maintenance. The sign said "leave tire locks in your cup holder". I did this and told the service rep that the tool was in my cup holder. He came out to tell me that my battery was so bad that the technician had to jumpstart my car to move it to complete the service. Since I had watched the technician pick my car up from the bay, I knew this was not true. They left it running in the bay at the end of my service and told me that I should not dare to turn it off. We had my battery tested elsewhere with different results for the cold crank. I will need to replace it before winter, but it was not as critical as the technician made it sound. I know a lot about cars, but someone else would have been frightened to even drive it. On my paperwork, it said that they rotated the tires, but recommended that I "replace the lug nuts because they were swollen". I told the service person that I had just had them replaced with stainless steel, which could not swell. He looked at me like he didn't understand. I also asked him if the technician used the tool to unlock them. He just shrugged off my question. I immediately went to my tire dealer (about 4 miles away). I showed him the paperwork about the swollen lug nuts. He laughed, because stainless steel does not swell (but I'm just a dumb girl) . I asked him to check to see if they damaged my new lug nuts in trying to force them. He found a tool mark on one lug nut, but not on the others. He removed my tire and the brake dust showed that the tires had NOT been rotated 10 minutes previously (as my paperwork stated). For the third time, Autonation service said they had rotated my tires and they absolutely did not. They also tried to sell me new lug nuts, which were totally not necessary. We own a family business with a fleet of vehicles and have purchased at least 50 vehicles from Courtesy Ford (now Autonation) over the past 30 years. We will never purchase another vehicle from them -- only because of their service department. In the past year, we have purchased two vehicles from other dealerships. I communicated this to the service manager last September after a warranty issue that they would not address and never received a return phone call or any type of follow up. I would recommend you go to any other dealership if integrity and trusted service is important to you.

Ta Rodgers Jul 31, 2018

I really wanted to give this dealership a better rating because the process of buying my vehicle was pretty easy going, but things changed once I started to notice all the problems with my "certified" pre-owned vehicle. After taking it in for repairs (under warranty) there was a total and complete lack of communication. Service techs wouldnt answer calls or call back. Service managers wouldnt answer calls or call back. I had to stop in at least a dozen times just to check in on the status of MY vehicle. They kept it for exactly one month, which is totally unnacceptable, especially considering how polite and patient I was with them during the entire process. I finally told them days in advance that I would need my truck done and finished by Friday June 8th, because I needed it for something important. After having several calls ignored, I stopped in that morning to pick my truck up, but low and behold it still wasnt ready. The service manager told me it would be done by the afternoon and that they would detail it for me. So, I stopped in around 6 that evening, and Im not joking, they didnt want to release the vehicle to me because the service manager left early, and didnt bother to sign off on the paperwork. After some nice words, they released it. So I get to my vehicle, looked like it had been run through the mud. There were cigarette ashes all over my center console (I have photographs, and my baby and girlfriend who is on chemotherapy is very sensitive to 2nd hand smoke, even if its stuck to fabric, so all those ashes were a great little surprise!!!) and a few of the "repairs" were reinstalled horribly, and look like junk. Onto the warranty/"certified" pre-owned portion. Within days of driving it I noticed the shocks and struts were leaking a large amount of fluid. If I knew that I would have to shell out 2500 hundred dollars for just the front shocks, I wouldve adjusted what car I bought. I also bought the extended warranty with the vehicle, although the shocks aren't covered, I dont see why they cant get the struts approved, or cover the cost themselves, because once again, this vehicle was certified. Also found out this weekend that the 4x4 is busted and I mean badly. Drove 5 feet and that was a big nope, had to go back to rear wheel drive. So thanks for the awesome vehicle and customer experience guys! Cant wait to take it to another dealership to get this solved. Thanks - Sean Garner

Sean Garner Jun 12, 2018

I can't even express how furious I am with this place. They don't answer phones, they don't call back. They say there's a car for me to use, there's never a car, except one time 2 days after dropping but I could never get there in time. Been there SIX times for the exact same issue. Was told after this try if they can't fix it i'll be reimbursed. Did I mention they lie constantly and drag stuff out for weeks (months now) at a time? After calling today was told to just bring back a 7th time for a diagnose. Got GM involved, he said "I'll talk to Service Manager and call you back," two hours later I call them- he left. More games. On two occasions I've heard the Service Manager in background ask "who is it?" and then all of a sudden he's not there. All I'm asking for is my money back for a non-repair, pretty simple stuff. I gave them almost $1,500 to replace parts I told them wouldn't work (been dealing with this issue a year total) and it didn't fix it. They just keep replacing redundant parts, last visit they put in an EIGHTH Master Cylinder... Really? I was saying "Really?" on #'s 3, 4, 5, 6, and 7. EIGHT!??!? What in tarnation is going on there? I'm just the moron of the week that didn't read any reviews before entering. Oh btw, don't call Ford Customer Service for anything either, those robots are just going to waste more of your time. After 40 calls someone will finally give you a local reps number. Her job is to get your hopes up every few days but then let you know every other few days that you're getting nowhere and should try working with your dealer. Only other advice I've gotten is to shell out $1,500 to one of their many other qualified dealers to resolve the issue. Cool thanks. She obviously missed the part where I'm $4,000 in the hole on a $1,500 repair between 3 different Ford mechanics in 2 different shops already. It's very clear that they have no intention of fixing my vehicle or resolving the issue and never did. Can't wait to see what they come up with tomorrow! All I know is I'm am completely out of patience and "Just bring it back again!" isn't working for me anymore. Since their idea of service is "Just give 'em the 'ol run around!" I'll be trying this. Doesn't seem like they care about of any of these reviews but it's a start. I almost forgot! In my 6 visits what I HAVE received instead of service is a cracked windshield, a flat tire, broken off a piece of trim, no reverse lights (which they did resolve on a later visit, thannnnks), some kind of spray paint on my passenger window? i don't know wtf it is but its not clear and it feels like sandpaper and was definitely not there before. These are the people telling me to give them another try... a SEVENTH try smh...

Jean-Philippe Beauchamp May 2, 2018

So this will be a long post, but I feel like I should share my experience with autonation because they deserve the credit for the work they've done with me. Back in 2015, it was a dark year for me. My marriage ended, I was just re-entering the workforce, as soon as I got a job I was kicked out of my home and homeless for a short period of time. At the same time my Mitsu threw a rod... Needless to say things didn't look good financially and my credit was tanking from old debt. Every car dealership I went to refused to give me their time unless I had 2k cash in hand. When I went to Autonation North off I25 and highway 36, they listened to my story and they worked hard. At first they tried getting me into a Jeep, but car payments and insurance were too much. They quickly learned that even though I was on the bottom end of things I take my financials very seriously. They spent 6 hours that day working with bank and insurance companies to make sure I was in a car I could afford. That is how I got My Nissan Sentra. Now fast forward to yesterday, the Sentra was declared totalled Wednesday and I needed a car to go to work today. I knew right away I wanted to jeep my business with autonation. I had cash in hand this time and could shop anywhere since I paid off my debt, but I wanted to maintain that relationship. So I went to the Autonation Ford off Broadway and C470 (different location mind you). They took my information and tried to get me into a 2010 Ford Edge. I like the car, but again quickly they would learn how seriously I take my budget. First of all after the test drive the finance gentleman meet me at the door and said "Congratulations on your credit". He could see where I was before and after and congratulated me on my hard work, it's small but an important milestone in my life after.my marriage. Second upon learning my real need because while I talked about a bigger vehicle I still care more about what it looks like financially. The salesman and the gentlemen in financing narrowed it down based on pricing. We came up with a list and the finance gentleman came up with his. Off we went to go look at those cars and we found the precious gem I left the lot with, a 2015 Nissan Versa. If you ever need a car dealership to purchase a vehicle. To help build credit or whatever reason you may have. I STRONGLY recommend autonation. They do work really hard at each of their location to help you find the car you want at the price you can afford. My Nissan will last me quite some time, but I know they will have my business the next time I got to purchase my next vehicle ¿

Charlotte Nelson Mar 20, 2018

-5 STARS. The worst nightmare I’ve ever experienced. First of all, I called them a week ago to set up an appointment to get my Toyota 4Runner fixed. I presumed it was the alternator and battery that needed to be replaced since my headlights were dimming out, the car was shaking and struggling to start. This is a very easy repair. AutoNation Ford Littleton is the location in which I bought the car so I assumed I could get it fixed there with my silver plan I payed $3000 for. They forwarded me to AutoNation Toyota without telling me. I assumed I was talking to someone at AutoNation Ford the entire time. We brought the 4Runner into Ford and they told us we didn’t have an appointment. The woman I talked to, Maddie denied talking to me at all and treated us like we were stupid. They took my 4Runner to fix anyway....BIG MISTAKE! They kept it overnight and I went to pick it up the next day. My girlfriend drove it and it died at a stoplight. We brought it back to AutoNation Ford Littleton. They said “since we told them it might be the alternator and battery, that’s all they fixed.” It could have been a number of things but I’m not a mechanic, they are! They basically blamed us for saying what could possibly be wrong. We had to demand for them to keep the repair order open and look into it further which they finally did. This is my daily driver and under the silver plan, I’m entitled to a free rental car during repair. They would not give me a rental! They said “I’m not making any promises” and I told them to call me when a rental became available and no one ever did. They kept the car for a week and I was without a car the entire time. I received a call from Maddie saying that they couldn’t figure out the issue and couldn’t repeat the problem when driving it. It’s obvious there is still an issue with the car. I picked up the car today to find that my traction control and brake dashboard lights are on! This isn’t even a relatable issue to the original! They managed to break something else! We tried calling the service department and general manager and could not get a response. I called the corporate office to file a complaint and I’m expecting to hear back from them shortly. If I don’t, I will be contacting my lawyer. What ever you do, DO NOT GO HERE TO FIX YOUR CAR!

Matthew Marcotte Dec 22, 2017

What a horrific experience with the service/maintenance department! If I could give a rating of zero stars I would. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

Marc Cushing Nov 20, 2017

Auto Repair: May just be the single most miserable experience of my entire life. This place is a joke and is purely looking for your money with no regard to customer service. Go somewhere else. Far better dealerships in this area with way better customer service. Had a major breakdown on the west side of Vail Pass. Had the vehicle towed there on a Friday afternoon. Called to let them know to expect it and they confirmed they received it on Friday afternoon. They said they would get it in hopefully Friday but for sure Monday. After hearing nothing by Monday afternoon I physically go to the dealership to check on status. They have not even checked the vehicle in yet. Keys are just thrown in the corner on the counter. Also, they said they had no record of a vehicle being towed in. After searching the lot my truck was in the corner. FOUND IT! "Oh, I remember that vehicle now"! Assured me it would be looked at Monday. Called Tuesday and was told "they are busy now". OK so much for first in line I guess. Rather pump out those $50 oil changes and $50 tire rotations I guess. Finally, get a diagnoses of some major parts needed in the transmission. Pretty major repair. Quoted me 3-4 thousand dollars. I asked for a complete estimate of the parts and labor Tuesday Morning. I was dealing with a person by the name of Schiller whom assured me it would be over in the morning (Wednesday). After two days of dodged phone calls, emails, and text messages still no estimate. Naturally, with a repair of this magnitude, I would have liked to get a second look and opinion. They refuse to supply the estimate. I decided to just pull the vehicle from their possession. They would not release the vehicle until I paid $185.00 ransom money to get it out. They claimed it was for the diagnostics of the problem. Fine I understand. "Can I have the paper work and the diagnostic". Nope they refused to supply it. So basically I paid $185.00 ransom money for a receipt. Not even sure this is legal. I should be supplied something for what I paid money for. Finally got it over to a transmission specialist and they had a "FREE" estimate of the repairs within 1 working day (including detailed list of all parts, services, and labor.) They recommended a complete different course of action for the repair that was less expensive, a better solution for longevity of the vehicle, and a proper all around approach. These guys are just awful! Do not do it! I am warning you now. Save your self hours of frustration and piece of mind by looking elsewhere. They have completely lost my business permanently.

Darren Leveille Oct 9, 2017

I was at the service express lane on Tuesday. It went well but when they were don't with the norm oil change tire rotation etc.. they stated to me that the car needed a battery.. Brake pads.. and tires.. I actually had already had an appt at a separate shop to check the brakes and get brake pads if need be.. I do want to add that these are 3 out if 4 things not covered under warranty. When my phone call came about the brakes from the brake shop I was so angry. The brakes are still in great shape. They said they were not going to charge me for brake pads I was nowhere near needing .. I then asked them if they could please check the battery for me.. they said that they did because they pull a inspection on things automatically and proceeded to tell me how the battery was just fine. The service guy at the brake shop said it had plenty of charge. After I left I was so angry about autonation telling me that it needed battery.. Brake pads and tires I took my car to a tire place and had them inspected. As it turns out the car doesn't need tires either. Well the 4th thing that isn't covered on my warranty is alignment and if anyone knows anything you want an alignment when you get tires anyways .. I just felt disgusted with the new info I had considering it was pretty ironic how my car needed everything not covered under warranty only to find out that it didn't need anything that all is in good shape. I will take my car somewhere else for my rotations oil changes and other routine maintenance somewhere else. I am very angry at the waste of time and mental anguish that this caused. This would have been a great rating if the shop didn't try to ream me for a bunch of money on things not needed at all. Correction on my update. Life got busy after speaking with the general manager the first time. I am here today knowing that Brakes Plus was wrong when it came to the battery. The battery wasn't powerful enough to start the car yesterday. So I am here replacing the battery and we will catch the other 2 as they come. Thanks ks autonation for understanding.

Rhonda Bonner Sep 24, 2016

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