Recent Reviews from AutoNation Ford Littleton

So this will be a long post, but I feel like I should share my experience with autonation because they deserve the credit for the work they've done with me. Back in 2015, it was a dark year for me. My marriage ended, I was just re-entering the workforce, as soon as I got a job I was kicked out of my home and homeless for a short period of time. At the same time my Mitsu threw a rod... Needless to say things didn't look good financially and my credit was tanking from old debt. Every car dealership I went to refused to give me their time unless I had 2k cash in hand. When I went to Autonation North off I25 and highway 36, they listened to my story and they worked hard. At first they tried getting me into a Jeep, but car payments and insurance were too much. They quickly learned that even though I was on the bottom end of things I take my financials very seriously. They spent 6 hours that day working with bank and insurance companies to make sure I was in a car I could afford. That is how I got My Nissan Sentra. Now fast forward to yesterday, the Sentra was declared totalled Wednesday and I needed a car to go to work today. I knew right away I wanted to jeep my business with autonation. I had cash in hand this time and could shop anywhere since I paid off my debt, but I wanted to maintain that relationship. So I went to the Autonation Ford off Broadway and C470 (different location mind you). They took my information and tried to get me into a 2010 Ford Edge. I like the car, but again quickly they would learn how seriously I take my budget. First of all after the test drive the finance gentleman meet me at the door and said "Congratulations on your credit". He could see where I was before and after and congratulated me on my hard work, it's small but an important milestone in my life after.my marriage. Second upon learning my real need because while I talked about a bigger vehicle I still care more about what it looks like financially. The salesman and the gentlemen in financing narrowed it down based on pricing. We came up with a list and the finance gentleman came up with his. Off we went to go look at those cars and we found the precious gem I left the lot with, a 2015 Nissan Versa. If you ever need a car dealership to purchase a vehicle. To help build credit or whatever reason you may have. I STRONGLY recommend autonation. They do work really hard at each of their location to help you find the car you want at the price you can afford. My Nissan will last me quite some time, but I know they will have my business the next time I got to purchase my next vehicle ¿

Charlotte Nelson Mar 20, 2018

Poor Customer Service! I am not sure they really wanted our business. We had an appointment to look at a used vehicle at 1:00. After my husband and I took off work early to drive an hour to get to dealership- they could not find the vehicle. After searching for nearly a half an hour, it turned out to be in their service department for an oil change and lower radiator hose replacement. They let us test drive after the oil change and we decided to purchase the vehicle. We told them to go ahead an get the radiator hose replaced and we will do the paperwork (thinking this would be simple and fairly quick since the dealership is "No Haggle", we were NOT trading anything and we were paying cash). We did some paperwork and they said if we wanted to go grab a bite to eat, the vehicle would be ready when we returned. Upon returning and waiting around we asked our salesman where the vehicle was. He then went back to service department to check on the vehicles status and returned roughly 10 minutes later to indicate to us that the mechanic goes home at 4:00. When we pointed out that it was only 3:40 p.m. - he then went back to service and did not return. We then went to the service manager (which was aware of everything from the start) and asked him what was going on with the delay of the vehicle. He stated he would see what was going on and went back to the service department (he also did not return-- however, we did see him walk thru the other side of showroom and go out thru the front doors). Our salesman finally returned roughly 20 minutes later and indicated that the radiator hose is now being replaced and the vehicle will be ready in about an hour. We did finally purchase the vehicle and it took approximately 5 hours from start to finish. Only to find out 3 days later that our vehicle has a leak from the lower radiator hose (that was never replaced!) When we contacted the service department at Autonation- they had indicated that they had no record of this hose. After all this -we will not NEVER go back to Autonation nor recommend them to anyone for sales or service!

Barb O Mar 6, 2018

Words can't describe how bad the service department is. I have had several different Ford vehicles, and I live down the street so in theory, it should be very convenient to bring my vehicles here. Unfortunately, over the last few years of bringing my vehicles here, I have never once had a good experience. To start, they are near impossible to get in touch with - their phone system is awful, and you almost always need to call back several times because 1/2 things happens: the service department doesn't answer so it sends you to the receptionist and sends you right back to the service department only again to not have your call answered OR the receptionist will just send you to a voicemail line (if you don't just get hung up on all together). Their appointments are always booked way out, so hopefully you don't have anything that needs attention in a reasonable amount of time. If/when you do set an appointment, they are extremely slow getting to your vehicle - things that should take an hour end up taking a full day. They will also write you off half of the time - if you have something that they don't feel is a pressing matter, they will tell you that there is nothing they can do unless you want to spend a ridiculous amount of money, even if its under warranty?? (in my case, my USB ports weren't working and on a different vehicle my clutch assembly was causing the transmission to flutter/jolt on acceleration - they told me at first that nothing was wrong, and then said that they fixed the clutch assembly several times, until finally they replaced it after SEVERAL visits, and it turns out that it was a common issue that they knew about with my model... after all that, they tried charging me!). Today was the last straw though. I brought in a 2016 Edge because the heat settings for remote start weren't working (not a big deal, but one of the features you would like to work in CO for the dead of winter). It was already in for diagnostics 2 weeks ago and they said they needed to order the part and it should only take a short while to get it fixed once they had it. I dropped it off at 8am yesterday and was just going to pick it up after work at 5pm. I called at 5pm to let them know I was stopping by, and checking to make sure it was done - it was not. They ordered the wrong part. Not only was it not done though, they also had my seat out of the car and taken apart and told me they didn't have a technician who knew how to put it back together so I couldn't even pick my car up to drive until they got the right part in. To boot, they don't offer any kind of convenience vehicle while yours is being worked on... On top of EVERYTHING else, after picking up my vehicle this morning, I read the notes on their paperwork which read "customer refused to leaved vehicle for service so existing issue did not get resolved"... Last but not least, I told them I was not going to have the service done there, and I needed the part number so I could tell the other dealership what they would need to fix the problem. The SAME guy I was dealing with the entire time told me he didn't know the part number and couldn't find it (even though they already supposedly ordered it???), and I would have to pay if I took it anywhere else. Do NOT bring your vehicle here...

Mike Ellis Jan 4, 2018

Update- I’d give this place a negative star if I could. More and more problems since I traded my Explorer in. This place needs to be put out of business. Back in February 2017 we were referred to AutoNation by my husband's boss- who has bought between 15-20 work trucks through this location. I bought a vehicle from a sales rep, Anne Marie, that is no longer working there. We came in and knew how much we could afford, and our sales rep got us into something that we were pretty excited about with a full warranty. There was minor tears in the interior that she promised would get fixed. We also made sure to get the full warranty since this vehicle had 117,000 miles on it and was a 2013. They let us drive the car off the lot without even finding a bank to get me financed (I just came out of a bankruptcy). I came back two weeks later, and Tommy Baca was the person I signed paperwork with. He told me that my payments had to be higher than what I said I could afford. I told him it's not going to work, placed the keys on the desk, and called my husband to come pick me up. Tommy Baca said he wanted to make it work, so he talked to the Sales Manager and lowered the sale price so that I could get that payment I could afford. Great news! Fast forward to September 2nd, I take my car in for an oil change. Service dept tells me I have just a Drive train warranty and nothing is covered. We have them look into it further and it was indeed, strictly drive train covered, with nothing else included. We pay out of pocket for the oil change, and make a call to autonation. My husband talks to Tommy Baca who is very apologetic about the situation and says he will have the Service Manager call him immediately. Two days have passed, and no phone call. Tommy Baca changed my warranty info without my knowledge and hasn't followed through to get things fixed. My husband has bought 4 cars from this place and was looking to buy a truck soon, but now we will going elsewhere. **DO NOT BUY A CAR HERE!!!** I have 5 children who I take to and from school, and now the car is leaking oil from the torque converter, has starting system malfunctions and has Terrain malfunctions and I still owe 17,000!!! My husband's boss had his mechanic look at it, and now I'm looking at 6,000 out of pocket to fix this car that should have been covered by my warranty!! And on top of that, we find out that the air filter was completely clogged and there was NO transmission fluid reading on the dipstick. Their service dept should have caught these two things, AT LEAST!

brittany barnes Jan 1, 2018

First Off I really really dislike giving bad reviews however in this circumstances I fill I must for the benefit of others. I recently was riding with my friend who just purchased a FORD 250 when all of the sudden the entire truck started to violently shake to a point I thought we were going to crash. I told my friend he needs to have this taken to the dealer to have fixed under warranty since the truck had less then 30,000 miles on it. What my friend told me next completely shocked me. He told me that the dealer and Ford would not fix the truck and denied the truck had a problem. Unless you are on drugs its obvious that a truck is not supposed to start shaking violently at a high rate of speed on the HWY and cause the passengers to fear for their life that they will have an accident or cause an accident. I then decided to play the devils advocate and give the dealer the benefit of the doubt about not fixing the truck until I listened to a recorded phone call between my friend and an employee of AutoNation Ford denying the truck had a problem… Because I have listened and heard the dealership and actually experienced the so called “death wobble” I would not advise anyone to buy a Ford 250 or deal with this dealership. When someone buys a new car there are certain expatiations you expect such as; 1 A warranty to fix “ANY” problems with your new vehicle. 2 Customer support to be professional 3 A dealer to want repeat business 4 A vehicle that is “new” and with no pre-existing problems I conclude that this Dealer offers none of those reasonable expectations that a reasonable person would expect. I also want to point out that AutoNation Ford has informed my friend he is not welcome on their property and will call the police if he comes to the dealership. Why? Because they do not want to fix the problem and they want to deny the problem… This problem if you do a simple internet search has happened before and I can only assume that FORD is trying to hide from the legal responsibility. This “death shake” “death wobble” is an accident waiting to happen and this problem reminds me of the Massive Takata Airbag Recall that was hidden for years before going public. I am sure that unless you buy a Ford 250 you will not experience what happened to my friend but just be aware what “this” dealer and FORD did to him on your next purchase.

Jason LaRosa Dec 23, 2017

-5 STARS. The worst nightmare I’ve ever experienced. First of all, I called them a week ago to set up an appointment to get my Toyota 4Runner fixed. I presumed it was the alternator and battery that needed to be replaced since my headlights were dimming out, the car was shaking and struggling to start. This is a very easy repair. AutoNation Ford Littleton is the location in which I bought the car so I assumed I could get it fixed there with my silver plan I payed $3000 for. They forwarded me to AutoNation Toyota without telling me. I assumed I was talking to someone at AutoNation Ford the entire time. We brought the 4Runner into Ford and they told us we didn’t have an appointment. The woman I talked to, Maddie denied talking to me at all and treated us like we were stupid. They took my 4Runner to fix anyway....BIG MISTAKE! They kept it overnight and I went to pick it up the next day. My girlfriend drove it and it died at a stoplight. We brought it back to AutoNation Ford Littleton. They said “since we told them it might be the alternator and battery, that’s all they fixed.” It could have been a number of things but I’m not a mechanic, they are! They basically blamed us for saying what could possibly be wrong. We had to demand for them to keep the repair order open and look into it further which they finally did. This is my daily driver and under the silver plan, I’m entitled to a free rental car during repair. They would not give me a rental! They said “I’m not making any promises” and I told them to call me when a rental became available and no one ever did. They kept the car for a week and I was without a car the entire time. I received a call from Maddie saying that they couldn’t figure out the issue and couldn’t repeat the problem when driving it. It’s obvious there is still an issue with the car. I picked up the car today to find that my traction control and brake dashboard lights are on! This isn’t even a relatable issue to the original! They managed to break something else! We tried calling the service department and general manager and could not get a response. I called the corporate office to file a complaint and I’m expecting to hear back from them shortly. If I don’t, I will be contacting my lawyer. What ever you do, DO NOT GO HERE TO FIX YOUR CAR!

Matthew Marcotte Dec 22, 2017

What a horrific experience with the service/maintenance department! If I could give these guys a zero star rating I would, but the program must have at least one to post a review. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

Marc Cushing Nov 20, 2017

What a horrific experience with the service/maintenance department! If I could give a rating of zero stars I would. I brought in my Ford Diesel truck for warranty repairs. I had the issues diagnosed by a far more reputable service shop than Auto Nation Ford Littleton, but because the parts that failed were Ford warrantied parts, They said that they would get to it right away and give me a call. They called me within one hour, without having even looked at the truck yet, and blamed it on something else. After I scoffed at that idea they proceeded to dump my truck outside and leave it there for the next 12 days. I called multiple times per day during this 12 day period to get an update on the diagnosis and they ran through a litany of excuses as to why they hadn't even looked at my truck yet. I basically got the run around for two weeks. I finally got in touch with a service manager and he hemmed and hawed until he said he would get a diagnosis started the next day. My other repair shop, who buys hundreds of thousands of dollars in parts from them, put pressure on them to stand by their warranty and get the work done. The next day they said they did a diagnosis and found a small issue that they repaired and wanted to send me on my way. This in no way took care of the much larger problem, but they were trying to duck the warranty. I got my truck out of there and took it back to my reputable repair shop who said they will repair it for free because they were so angry with Ford about the whole situation. I will never take a vehicle in for service at AutoNation Ford Littleton, nor will I ever consider purchasing a vehicle from them. I bought a truck from the previous Courtesy Ford dealership at this location, but would never consider purchasing anything from these shady, false, professional pretenders. This was, by far, the worst customer service experience I have ever run into. For anyone who is considering taking their vehicle into AutoNation Ford Littleton for service.......DON'T! After reading other posts about the sales department, I wouldn't buy anything from these guys either. I think that Tom Martino should take a look at the business practices at this joint. He may have a whopper of a case.

Marc Cushing Nov 20, 2017

Auto Repair: May just be the single most miserable experience of my entire life. This place is a joke and is purely looking for your money with no regard to customer service. Go somewhere else. Far better dealerships in this area with way better customer service. Had a major breakdown on the west side of Vail Pass. Had the vehicle towed there on a Friday afternoon. Called to let them know to expect it and they confirmed they received it on Friday afternoon. They said they would get it in hopefully Friday but for sure Monday. After hearing nothing by Monday afternoon I physically go to the dealership to check on status. They have not even checked the vehicle in yet. Keys are just thrown in the corner on the counter. Also, they said they had no record of a vehicle being towed in. After searching the lot my truck was in the corner. FOUND IT! "Oh, I remember that vehicle now"! Assured me it would be looked at Monday. Called Tuesday and was told "they are busy now". OK so much for first in line I guess. Rather pump out those $50 oil changes and $50 tire rotations I guess. Finally, get a diagnoses of some major parts needed in the transmission. Pretty major repair. Quoted me 3-4 thousand dollars. I asked for a complete estimate of the parts and labor Tuesday Morning. I was dealing with a person by the name of Schiller whom assured me it would be over in the morning (Wednesday). After two days of dodged phone calls, emails, and text messages still no estimate. Naturally, with a repair of this magnitude, I would have liked to get a second look and opinion. They refuse to supply the estimate. I decided to just pull the vehicle from their possession. They would not release the vehicle until I paid $185.00 ransom money to get it out. They claimed it was for the diagnostics of the problem. Fine I understand. "Can I have the paper work and the diagnostic". Nope they refused to supply it. So basically I paid $185.00 ransom money for a receipt. Not even sure this is legal. I should be supplied something for what I paid money for. Finally got it over to a transmission specialist and they had a "FREE" estimate of the repairs within 1 working day (including detailed list of all parts, services, and labor.) They recommended a complete different course of action for the repair that was less expensive, a better solution for longevity of the vehicle, and a proper all around approach. These guys are just awful! Do not do it! I am warning you now. Save your self hours of frustration and piece of mind by looking elsewhere. They have completely lost my business permanently.

Darren Leveille Oct 9, 2017

This was the worst car buying experience I have ever had. I visited AutoNation and found a car that I wanted to purchase. I spoke with a sales representative and worked out the details. I told him I would return to in a week to purchase the vehicle. When I returned with the agreed deposit the salesman informed me that he would no longer help me with financing. Since we had spent so much time and effort working out the details to purchase my new vehicle, my boyfriend and I asked to speak to another sales representative. Our second sales representative said he would figure out financing and I could still purchase the vehicle. At this point, the first sales representative became upset and very rude. By the time I was brought to sign paperwork, I was in tears. I could tell that even though the vehicle I was purchasing was an 18k dollar vehicle, I was not their first priority and actually felt like my business was a burden. Still, I bought the extended warrenties and extra packages from the dealership. I was polite and showed my gratitude even though I felt I was being treated poorly. When I finished paperwork and was handed the keys it was dark out. Not only did no one walk us to our new car, or even the door, the car had been moved and I couldn't find it, so my boyfriend and I walked around a huge parking lot pressing the emergency button until we located the vehicle. It was a pretty awful feeling. After bringing the car home there were some minor issues and I tried to contact my sales people because they told me if I had any problems to contact them and to this day, about a year later, I have not received a phone call. Recently, I had some more major issues with the car which left me stranded in another state. Luckily my extended warranty covered the issues with the car, but again I tried to contact the dealership, per instruction of my sales people, and despite many messages saying I was stranded and needed to contact my sales person, I have still not received a phone call. I eventually found a woman in the service department that cared enough to find some information for me which allowed me to take the steps to get my car fixed and get home.

Erin Gee Sep 7, 2017

I moved here from FL and had hoped to find a dealership for which I could conjure a great relationship for work that will be done on my Fusion. I LOVE my Ford, as many Ford owners do. I had recalls that I needed done. Four actually. Made an appointment, brought the car in an had a great experience. I thought, 'awesome!' Then I had a recall for my rims. Just rims, right, no big deal, I was patient. However, I had to call 3 different times over 3 months to find out about the rims. Each time I was promised a call back, each time NEVER got one. No big deal, just rims. When I finally was able to get a hold of someone that said they have the rims, I made an appointment. I have an interlock on my car, for which I reiterated many times. I get it, I messed up and got in trouble...shouldn't be their problem right? Well, dont then, promise that you will call and bypass the interlock so that the work can be done and NOT do it. I was issued a four day lock-out on my interlock, had to pay $50 out of my pocket to get it taken off. I thought, ok, Ill find another place to get my car worked on and just won't return to Autonation Ford Littleton. I then got a courtesy call from them about my last experience. I was going to let it go because I understand customer service 'surveys' as things that are generally negative, and I like to avoid the drama. However she insisted that she wants the manager to call me if I had a bad experience. He did, James was his name. James was literally the only good thing that I experienced. Polite, attentive, and assured me that they wanted to fix it. I agreed. He issued me a credit with the company for any further work done to my car. I figured this was a great chance to mend the relationship and that I may have found the dealership that I can trust. But, that was short lived. I scheduled an appointment for an oil change and other things to use the credit and hopefully start over. I wanted to speak to James when I came in to reiterate the interlock situation so that it doesn't happen again. He was unavailable. I was then escorted to the 'director' in order to get the process moving. As mentioned before, I am the one that messed up, I have an interlock. It's a car dealership, one that sells and services cars. This has tp be something they encounter often, right? Well the director proceeded to say, and NOT in a welcoming tone of voice 'interlock is a pain to deal with, and a pain that we shouldn't have to deal with, it slows everything down.' Well no s**t sherlock. If this is the person that their customer service reps are learning and looking up to, then I TOTALLY understand why I have had multiple bad experiences. Thanks for making my 'situation' for which I have taken responsibility for and suffered the consequences with dignity, that much worse. I understand that many people have had great experiences with them, that's why I came to them in the first place. But they SEVERELY dropped the ball and had many chances to make it better. Above and beyond the worst customer experience I have ever experienced. It would be my suggestion to avoid a debacle and choose another service center. In an effort to be fair, James again intervened and worked with me to get the work done. I appreciate his work and commend his patience with the whole ordeal. Unfortunately for me, its not enough to get me back in the door. Rant over.

Richard Moore May 4, 2017

Bad!!!!!!!!!!!!!!!!! Absolutely horrible follow-up and service. 11/2015 took my 2014 F-150 Limited for an issue with a weird noise coming from the front floor every time the truck is on 4WD. Gave them exact steps to replicate. After a few hours got a call that they could not replicate. Drove to the dealership and asked my service advisor to drive with me. Took me less than 5 minutes to replicate the issue. He heard the noise, he even drove it and heard it. Then he said it is normal due to power transfer from the transfer case from the back to the front. 60K truck making a transfer case noise while on 4WD???? I didn't buy it as I didn't hear the same from my friends F-150. Anyway, I gave up on that nonsense as I had extensive travel scheduled and summer was approaching which meant I didn't need 4WD anymore. Next winter same deal but with my weekly travel I had no time to take it back to the dealership. In the mean time I went in there for an oil change, they changed the oil but forgot to reset the oil life meter. I told the service rep and decided to reset it myself......... just shows you that they lack attention to detail and I was not sure that they would be able to fix my issue with the noise still coming when I set the truck to 4WD. Anyway, decided to schedule an appointment for 2/20/2017. As my luck with this truck, my other car ended up with a flat tire while in the garage overnight and my wife had to take the truck to work. I called to reschedule, was transferred to the service advisors number. Left a message the same day. Typing this review on 2/23, still no callback from the dealership to reschedule. My patience ran out and decide to use the General Manager's number that is listed against several bad reviews to call back...... Guess what, it is the # to the main switchboard and not the direct line to the GM.... I asked to talk to the Service Manager and was put through to his voicemail.. now waiting again to hear back from someone.... My letter to ford corporate is ready, will be in the mail if nothing good happens soon. I'm seriously considering taking the truck to another dealership and getting the issue addressed there instead. No star if there was such an option for this dealership. Update: 2/23/2017 @ 11:25 AM.. Just got a call from the service manager and got me rescheduled.... he also gave me his direct line... I will update this review once I have them recheck my ford.. looks like it is heading in the right direction.

Ashis Ghosh Feb 23, 2017

I was at the service express lane on Tuesday. It went well but when they were don't with the norm oil change tire rotation etc.. they stated to me that the car needed a battery.. Brake pads.. and tires.. I actually had already had an appt at a separate shop to check the brakes and get brake pads if need be.. I do want to add that these are 3 out if 4 things not covered under warranty. When my phone call came about the brakes from the brake shop I was so angry. The brakes are still in great shape. They said they were not going to charge me for brake pads I was nowhere near needing .. I then asked them if they could please check the battery for me.. they said that they did because they pull a inspection on things automatically and proceeded to tell me how the battery was just fine. The service guy at the brake shop said it had plenty of charge. After I left I was so angry about autonation telling me that it needed battery.. Brake pads and tires I took my car to a tire place and had them inspected. As it turns out the car doesn't need tires either. Well the 4th thing that isn't covered on my warranty is alignment and if anyone knows anything you want an alignment when you get tires anyways .. I just felt disgusted with the new info I had considering it was pretty ironic how my car needed everything not covered under warranty only to find out that it didn't need anything that all is in good shape. I will take my car somewhere else for my rotations oil changes and other routine maintenance somewhere else. I am very angry at the waste of time and mental anguish that this caused. This would have been a great rating if the shop didn't try to ream me for a bunch of money on things not needed at all. Correction on my update. Life got busy after speaking with the general manager the first time. I am here today knowing that Brakes Plus was wrong when it came to the battery. The battery wasn't powerful enough to start the car yesterday. So I am here replacing the battery and we will catch the other 2 as they come. Thanks ks autonation for understanding.

Rhonda Bonner Sep 24, 2016

Rated 2 of 5 stars. 2nd salesman i dealt with earned both stars. At first friendly about letting me test drive the car no questions asked. When it came to discussing pricing of the car my salesman(Tom Rettler) began playing the normal games. Saying there wasn't much flexibility in the price because the car was certified pre-owned and they used a "market based" pricing system that kept the price low to begin with. I held strong and kept asking him to take off one of the various extra service,warranties, etc. etc. that he had included in the final price. . . each time him going to his sales manager to discuss. This made it a long and painstaking process. I haggled him down to what he said was his final price for the car- and politely thanked him for his time but said i was going to leave. He again, went to tell his manager i was leaving and of course his manager comes over to talk to me about the deal. I asked again if that was there lowest price for the car and the manager confirmed it was- so i left. 30 minutes later Tom calls me and said he was able to drop $5oo off the price by removing the CPO warranty. (what he didn't tell me was the APR he guranteed me goes up with a non-CPO car-thus raising the monthly payment). The next day i spent half the day haggling with the salesman over several back and forth phone calls. etc. etc. ended up striking a deal. 2 days later when i went in to pickup the car the Tom Rettler had passed me on to a different salesman to finish paperwork as he was scheduled for surgery that day. I told him i was on a tight schedule and needed to leave by a certain time. He did not relay this to the new salesman and the car had not been detailed,washed, and was not ready for pickup. Luckily the new salesman(Sal) pulled some strings and made things right. I was still late for work that day. I bought the car from this dealership because i knew i wouldn't find one with such low mileage anywhere else. AkA i bought the car- but i was not sold on their service. Wouldn't go back to them based on service. Maybe a just got a bad salesman though.

travis nutz Aug 4, 2016

Ordered Car (Mustang) on Labor Day weekend, Sept 2015; due to seat belt (recall) issues was unable to take delivery until mid January 2016. When I was finally able to pick up the car in mid January 2016, I was told the "seat belt" (recall) fix took 30 minutes." The Dealership presumably made the fix and "reinstalled" the seat belts. (After waiting 4 months) they installed "incorrectly." (Wait for car for 4 months...30 minute seat belt adjustment... executed WRONG......impressive!!...NOT); the belts were "not flush" over the body but all twisted. When I brought to their attention I received no apology" from the Service people (they seemed annoyed that I brought it up)...//just bring it in. (Good thing I only live 68 miles from dealership as in 136 miles round trip). I also asked "in writing" no less than 6 times (and repeatedly, verbally) not to put the "AutoNation" name plate on the vehicle...no luck...attention to detail?..not happening" as attention to detail" is not one of the company imperatives). I was also provided a 3 year warranty that started in mid October 2015.(the time the car "arrived" at AutoNation" from Ford) versus the actual day I picked it up and paid for....Awesome (3 months of warranty......Gone!...warranty by "stealth".) I contacted "Ford Corporate" and was advised it was up to the "Dealership to set the warranty straight and that the "warranty" starts the day the consumer actually picks up the car...Nice Try AutoNation..no banana. . Once I contacted "Ford Corporate, Auto Nation's "retention manager" got a hold of me and provided a great story of how hard he was working to get me what (according to Ford Corporate) I was entitled to; wow, thanks for working on giving me something I'm entitled to. As a bonus he additionally provided the "trail of tears" of why the warranty started on Oct 2015 (despite Corporate Ford's statement to the contrary......the drama from AutoNation was of no interest) He failed substantially short on his condescending fast talk and promises Great car....."service" was totally non-existent...do yourself a favor and go somewhere else. Only get one star as I can't post without providing at least one. Again Car is fantastic..on a scale of 1 to 5,the Serivce was a Negative 5, a total disaster.

John Smith Apr 16, 2016

I worked with a local Ford dealership to come to an agreement and purchase a new 2015 Fusion my wife and I had wanted for some time now. This included an agreement on our trade-in, X-plan pricing, Black Friday incentives, a deal on the options we werent too excited about, and a low financing rate. The trouble with the local dealer was that they had sold me a car that wasnt theirs to sell they couldnt procure it like they had verbally agreed to. The car belonged to AutoNation in Littleton. After 8 weeks I was done waiting for the local dealership to deliver me the car. I call AutoNation and spoke with Dan Cutter. He was on my side from the beginning and over the phone agreed to meet or beat the deal I had already brokered. After a few questions about the trade-in and emailing him the paperwork, he invited me in ASAP and I came in the very next business day. He met the selling price, but threw in a theft protection plan, and beat the financing rate. I was out of there by 1pm, and left as a happy customer. The customer service certainly didnt stop there. I drove our new car home and found some eye-sore damage to the front passenger wheel. It looked to me like someone had curb-checked it. I sent Dan some photos over email and less than two days later he had a mobile professional Alloy Wheel Repair Pro wheel repair outfit calling my cell phone. When I met with the repair professional, he noticed the driver wheel had the same damage. I called Dan, on his cell phone, and on his day off, to see if hed honor the additional damage and increase the claim. We were on the phone for 2 minutes and the deal was done. I had two nicely repaired wheels after that, only took about an hour and a half for the professional to finish. Dan went above and beyond here. Now that is service. Even though Littleton is an hour away from me, I will check with Dan before I buy my next car. A guy like that deserves our business. Bryan in Fort Collins

edReviewerFoCo Feb 4, 2015

I typically do not leave reviews unless they are positive. I know how hard it is for a business to maintain an online reputation. However, the continued experience with Autonation has been so frustrating, I just could not keep silent. Autonation is NOT concerned with the best interest of their customers! Only what is best for them! They only care about you until they've got your money. Then you're on your own! They will blatantly lie to your face to sell their product without any fear of consequence!!! As a salesmen, I actually care about my clients. My Grandfather taught me to do the right thing by your employees and customers. Sales will come and you can sleep well at night. In the end you have run a responsible business and helped people because you genuinely care about something more than yourself. Autonation is the antithesis of this perspective! This is the second time I've dealt with Autonation. The first experience was with the Autonation Jeep on Tuffs Ave. I purchased my Jeep Commander from them and everyone was very pleasant...until I handed over my money. After that, It was ordeal after ordeal to try and get anything taken care of. I was sure I would not return to another autonation. Fast forward 8 months and I need to purchase a truck for my new company. I searched and test drove several vehicles and was pretty sure I had chosen one. However, there was one last 2015 F250 I needed to try as it was listed at a price I could not ignore and had all the features I was looking for. Unfortunately, t was at Autonation Littleton. I made the drive out there to check it out. The sales rep found the one I had seen and had set it up for a test drive. Once I got inside I realized this was not like the pictures. The pics I had seen had an upgraded trim package and features. Turns out, the photos and description for this vehicle was incorrect. Bait and Switch?!? I was about to leave when the sales rep, Adam Leura, said he may have a truck that would fit my needs. We looked at a RAM 2500. It looked great! Low miles, clean, everything I was looking for. I drove it and was sold. This was my truck. I asked him to hold it and the companies purchasing agent would contact him on Monday. By the end of that day Adam contacted me and said he had not heard from the agent. Then used some high pressure sales tactics to try and force the sale. I highly dislike this sales strategy. I found the next day the only reason the purchasing agent was not in touch was he was ill and in the hospital. I asked them to have some patience, but they sold it out from under me and said..."Well, I told you!!" Fair enough. I understand you've got quotas. I told you them I was serious, but it didnt matter. Fine. There are plenty of trucks on the market. A few days later I got an email from Adam. "Chad… I know you are upset with us and how your experience was. I just wanted to let you know the Ram that they were so anxious to get rid of, is still available for you. I understand if you do not want to do business with us, but I assure you, you will not be dissatisfied this time!! If there is anything I can do to make things right, please let me know, and I will do my best to make it happen!!" As much as I didnt not want to give them my business, this was the best truck for the best price. I had done my research. I spoke with the purchasing agent and he gave me the thumbs up. We let go of another deal, already underway, to purchase this particular truck with autonations assurance it was good to go. I told Adam to hold it and the agent would get in contact by the end of the day. Now, understand I work for a nationwide company with one purchasing agent that handles quite a bit. He's a bit busy especially after trying to catch up after a severe illness. He did not get to Adam that day. Adam contacted me and I told him THIS IS THE ONE! Please hold it! It's a done deal. This was the response, "No worries... I got the tag in it!!" (referring to the sold sign he told me he's put on the vehicle) Deal done, one would think. Next email was this "Chad I'm sorry they sold it just now!!! I never heard back from [agent]!!! I sent him all the info he wanted and never responded!!! I tried calling [agent]... He never responded... I put a sold sign to conceal it but they had a buyer and when the managers asked me if it was sold... Or had a deposit on it, well I had nothing!!! They sold it. I tried... I did what [agent] asked me too ... Waited and waited!!! I got nothing from him... " This all went down in 24 hours. The day after Thanksgiving. It was sold out from under me AGAIN, after I was told..."we've got you taken care of" " you wont be disappointed again" I understand sales. I understand quotas. But if i've got a client who is qualified and has made his seriousness MORE than clear, I would have given him a call...at the very least..before I jerked him around again. I would think that would be the least I could do. Especially considering the possibility of future sales to this person/company. This is a prime example of why people refer to horrible salespeople as "USED CAR SALESMEN". The sigma is there for a reason. Take this story as you will, and good luck. Just know there are plenty of dealerships you could choose from! Autonation is not the one!

Chad R Grote Nov 30, 2014

Recently purchased a used Jeep Wrangler from this dealer. It had not been through their "make ready" yet, but I was assured the vehicle would be thoroughly (multi-point?) inspected and would receive an oil change as well. After my test drive I noticed the vehicle made a noise like the key was still in the ignition after the key was pulled, and had heavy hail damage on the hood. We'll get back to this in a few minutes. I decided I liked the Wrangler and was going to push forward and try to purchase it. I was told I had the following options. I could wait for the vehicle to go through "make ready", at which point they would decide if it was worth the trouble to fix the hood and either wholesale the Jeep or fix it. If they fixed it I would pay more for it, obviously. I advised I would be interested in buying it as is, with the exception of the ignition problem as that could be a safety issue. We negotiated a price "as is" with the understanding the Wrangler would still get its "safety multi-point check" and the oil change, but the hood would not be repaired. We came to an agreement on price, and because the vehicle still had work to be done I left it there. This was on a Saturday. It turned out there was an unused 3rd party alarm on the Jeep that was causing the ignition sound. Because of how the alarm was integrated, it took a couple of days to get resolved and the Jeep was delivered to me on Wednesday night. When it was delivered though, I noticed a headlight out. Any thoughts of blaming the headlight on the drive to my apartment were gone when the kid following the salesperson said he saw the problem from when they left the dealership. Since I had waited 3 days I decided I could replace the headlight myself. I will give the salesperson credit for delivering the vehicle. I will also give credit for them fixing the ignition issue. The reason for my low rating though, is it appears the vehicle never had its "safety/multi-point" inspection. In the past week I have replaced 5 additional bulbs on the Wrangler (reverse, brake light, two marker lights in the front) along with both headlights. Although the oil filter looks new, the entire engine looks like it was steam cleaned, so who can tell if the oil change was done. There is not an oil change sticker on the windshield. You may call this trivial. But if they missed that many bulbs after doing their check, what else could they have missed??? Was the oil change done?? Who can tell?! My opinion is the ignition issue turned out to be a bigger issue than they expected, and the salesperson just wanted to dump the Jeep ASAP! I went to pick up my plates the other day and was told emissions had not been done yet. It is my understanding the dealer is responsible for either providing a coupon for emissions, or they have to do it. At this point I am going to presume no work was done except the ignition related issues. I have started going through the vehicle myself (oil change, etc) to be sure I have a safe/reliable Jeep. At least I know if I do it, the work will be done right. I can state without reservation I will not be going back to Autonation Ford.

Tomac Woodsp Nov 20, 2014

Dano_CO Nov 19, 2014

We just bought a new 2013 C Max SEL. Got very good deal and decent trade in amount. I recieved a follow up call from the salesperson Wednesday. We chatted and told him how much I liked the car. then I asked him what he thought about bring the car back to Autonation to have the engine oil changed. He asked "why?". I reminded him the car, while new and never registered was a year and so was it's oil. He thought about for a bit and said 'well it's probably not a bad idea". I then said "after all, the car was in minus 20 and over 100 degree weather over the course of it in the sales lot". He agreed and said he'd call me back. 3 minutes later, he called back and told be to bring it in when ever I could and go the express service. So I arrive at ES. I talk to the person there and tell him my situation and why I wanted the oil changed at the few hundred miles on the odometer. He took my fob (no keys on a C Max) and I sat down in their lobby. After noticing that my car was sitting just outside (no said anything me that it was ready) I walked up to the counter. He proudly told me that "the oil was fine. Levels were good and you're all set". I remined him that I asked for the oil to be changed. After all "when Ford does a warrant item it's by millege OR time, doesn't it?" Then a service appeared and told he check or tested the oil. I asked "what do you mean by that? Did you touch a sample to test strip or what? Did you smell it to see if it smelt burnt?" He said he looked at it and it was fine. At this point I'd already WASTED an hour and half. As you can imagine I was attacting attention. They then offered to change the oil. That was the whole point of me coming into the dealership. Oh, and let me mention that as part of the purchase, oil and filter changes were free. So I got found the service technicion that oil/fluid 'service" isn't necessarily a change of those fluids. Avoid Autonation's service, at least ther so called "Express Service" department

Tim Aug 22, 2014

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