Auto Nation Ford on Broadway in Littleton was on it! They worked with me until I was satisfied. They went the extra mile. Really, I was respected and treated as if I were family. I will refer friends and will ne back for my next auto.

They did a great job !!!

We ordered a Mach E from AutoNation Ford and have loved the entire experience. Even though it took a long time to get the vehicle, we knew we were in good hands because, Ari would check on timelines for us and update us through the process. Once our car was in, Ari was organized and supportive and even checked in this week to make sure we are still loving our car. The staff are friendly and supportive! Thank you, Auto Nation Ford, for a great experience!

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My last few experiences with the Service Department have been disappointing. I showed up to my scheduled appointment for a check engine light issue this morning, which was booked 4 days ago, only to be told I would need to leave my vehicle for 4-8 days before they could even look at my vehicle. I'm uncertain why they would schedule an appointment 4 days out when AutoNation couldn't even look at my car for a week after that. With AutoNation Ford no longer having loaner cars, this was a non-starter for me and I walked out of my appointment. The communication I had when booking was I would be leaving my vehicle for the day.

We continue to work with this dealership Dan was great to work with once again.

The absolute worst

Great service..prompt and timely

Getting my car serviced at Auto Nation Ford Littleton was one of the worst experiences I ever had. They told me the work would be done that day and they would call me when it was done. When the didn't call me I called them back and they said they would talk to the technician and he would call me back. I received no call so I had my neighbor drive me out to the place and the service department was closed down. They said it would be ready the next day. I again had a ride there took the car home and noticed oil leaking from the front of the car when I lifted up the hood I saw they hadn't replaced the oil cap and it had leaked all over the engine. It was too late to take it back so I went the next morning and they did clean the engine and replace the oil. I would NEVER, NEVER, NEVER take my car back to that poor excuse of a dealership. The service was abominable. If you buy a vehicle from any Auto Nation dealership, don't make the mistake of buying the service contract because it is a big farce. When you try to have work done under the so called contract they find ways to add charges to the work you had done.

My Recent visit to Autonation Ford was a complete disaster. When dropping off the car no one had a clue that we had an appointment. This was the 2nd time we brought the car in for a factory defect on our window rubber seals. They said ok just drop it off we will figure it out. The guy you talked to won’t be in for another two hours. I noticed the car didn’t move via the Ford App. Until later that afternoon. It was 7 miles to the collision repair shop. I was not called until Saturday afternoon with an update. They said the parts they have are defective and we won’t have new ones until the end of the month. Ok then I need my car back. So, still not fixed and when looking at the Ford App. The 7 mile trip from the collision repair shop turned into a 28 mile trip with a stop in between! Plus the fact that the driving efficiency was 67% which means they drove the hell out of it. I have never seen anything less than 75% efficiency driving it on a daily basis. We got the car back on Monday and it was filthy. Must have sat outside the whole time on a dirt road somewhere! Thanks Autonation for NOT treating other peoples property with respect!

Samantha was kind, courteous, and diligent in all interactions with the service visit. She made it flow super easy and the truck felt really revitalized.

Fast service

Purchased a vehicle last weekend. Everyone was super nice and the entire process was easy.

2 stars goes to Sales team. They were very professional and took care of the sale. Finance team made multiple mistakes in the paperwork and never owned the problem. Service department is worst. I dropped off my vehicle and called them on 6th business day to find out that they didn't touch my vehichle and it was just sitting on their lot all these days then the service dpartment called me back in 30 min to let me know that they can't reproduce the issue. I brought my vehicle back from service to avoid hassle to go thru their service.

AutoNation Ford Littleton was great! The salesman I worked with was very professional and helpful. Would recommend.

I have complete lost Trust in Ford Autonation Service Center in Littleton. I will not be a customer there in the future. I was a loyal customer for two years, no more.

I did not deal directly with Automatic Nation Ford in Littleton but they work on my 2017 Ford Escape and fixed the problem I had by replacing the water pump to my satisfaction.

I've bought a couple cars from these guys and the service has been great. With some many dealers playing games after covid it's good to see one that is trying to keep prices reasonable and gain lifetime clients!

Dropped my car off the night before, using the key drop-box outside the service area. Received text message updates, throughout the day, on the status of my vehicle, as well as notices about adding an oil change and the 60k mile service, which I was due for. Car was completed in a timely manner. The texting was easy and helpful.

Sale was fine but the thing about them providing you with additional temp license plates is a lie.

Autonation Ford Littleton was amazing! Joshua helped me purchase my first truck. He helped me drive off with a gorgeous Ford F-150 for a great price. He was very nice and accommodating. He made the car buying experience very easy. I highly recommend you buying a vehicle with Joshua at Autonation Littleton.

I purchased a Mustang Mach e from Autonation Ford and it was such a pleasant experience. I had to wait many months and when it arrived the service really started and I felt like I was treated like an extremely valued customer. My sales rep Dan was fantastic through the entire process answering all of my questions and reassuring me through the long wait. I could not recommend this dealership more and will be sending all referrals their way!

This was the absolute worst experience I have ever had with getting any car repaired. My Mustang Mach E went in for two recalls. One for software and one for a windshield. First they wanted the car 5 days for this which seems like a long time but I was told it was “normal” in case they broke the windshield. So on the last day they tried to update the software and it destroyed the car. It wouldn’t start or drive or anything. My rep that was assigned to me was the absolute WORST and communication on what actually was going on. He would wait up until the final 15 mins of his shift to send a text saying something vague like “car no ok no time on fix” then never respond. Good luck getting ANYBODY on the phone they all refuse to answer so your stuck with either showing up or dealing with vague no information texts. They had my car for a month and I had to BEG for any type of rental. The last 5 days they had my car it was waiting on a “test drive” that calibrated sensors. I was told by the manager it wasn’t worked on due to not being able to drive up to speed for a time. When trying to figure out a time to get the car worked on I was told they have 60 cars that have been there for 60 days or longer so my car will wait. All in all my experience was very bad and I will NEVER go back. Poor commutation, impossible to get ahold of anybody without calling 100 times, not very timely (60 cars over 60 days) not something to brag about. And to top it off when I picked up my car I was told they would call and give me all the paperwork to see what was done and big surprise … I never received it so I don’t even know what was fully done still. Stay away even pay extra to have it towed somewhere else

Thanks again for the professional way your company handled my buying experience. This has been a good purchasing experience for me and will certainly leave feedback on this. The staff was friendly and cordial and the vehicle was detailed and ready once the papers and financing was completed. They were even able to allow my son to pickup the tgow hitch on my old truck several days after the purchase.

Ask for Christina and or Kim. Thank you ladies for being patient with me. It meant a lot considering the state of mind I was in that I wasn't taken advantage of. You made the experience painless and I appreciate how knowledgeable you ladies were. Thank you. Steve, the finance guy was very kind as well! Thanks guys!

Thanks again for the professional way your company handled my buying experience. This has been a good purchasing experience for me and will certainly leave feedback on this. The staff was friendly and cordial and the vehicle was detailed and ready once the papers and financing was completed. They were even able to allow my son to pickup the tow hitch on my old truck several days after the purchase.

Best vehicle buying experience to date! Most of the time I spent at the dealership was learning about the features of my New Ford Maverick. I really appreciated my sales consultant Kimberly Schmidt! She was awesome keeping me updated on my delivery. I was able to order a tonneau cover and have it installed prior to my arrival to pickup my new vehicle. I came from out of state to buy my new truck and the buying process went exactly as planned. Even the experience in the finance department was exceptional! No bait and switch the price I paid was exactly what I was quoted. I'm very happy with my purchase! I highly recommend Kimberly Schmidt! She was great to work with! I highly recommend AutoNation Littleton for all your vehicle buying needs! Ask for Kimberly, you will be happy you did!!!

I bought a 2021 F-150 Powerboost in July 2021. The purchasing experiance was easy and I recommned Michael Nixon if you are looking. My truck had to get towed (Wednesday, April 20, 2022) becuase of engine failure at about 10,000 miles. I thought I would get the best service here since I bought the truck here and its still pretty new, nope. They said it could be up to 2 weeks before they even look at it. I called another dealership and they said they could look at it in 2-3 days. I called Autonation back and said I was having it towed to another dearlership. Once I arrived to meet the tow truck driver, my truck was all of a sudden being worked on. Great! The following Wednesday my truck was ready to be picked up, so it wasn't that long without a vehicle, which Ford does not offer loaner vehicles (or at least AutoNation). As soon as I got on the freeway to head home, my truck started having engine failure again. I called the service tech, Shawn, immediatley. No answer, no return phone call. I am writing this on Friday and have since left Shawn 3 messages and another tech a message with no return phone calls. The only person that has responded to me is the sales person, Michael. He said he cannot help much, but will try. I had to have the truck towed to another dealership and the service is night and day. They even gave me a ride to my office. They said they woiuld get back to me on Monday or Tuesday which is better than AutoNation saying 5 days to 14 days.

Best vehicle buying experience to date! Most of the time I spent at the dealership was learning about the features of my New Ford Maverick. I really appreciated my sales consultant Kimberly Schmidt! She was awesome keeping me updated on my delivery. I was able to order a tonneau cover and have it installed prior to my arrival to pickup my new vehicle. I came from out of state to buy my new truck and the buying process went exactly as planned. Even the experience in the finance department was exceptional! No bait and switch the price I paid was exactly what I was quoted. I'm very happy with my purchase! I highly recommend Kimberly Schmidt! She was great to work with! I highly recommend AutoNation Littleton for all your vehicle buying needs! Ask for Kimberly, you will be happy you did!!!

My car had a factory recall for some minor things, but they were still able to get me in so quickly and get it taken care of. I’ve been going to this shop since I bought my Ford, and even though the service team has changed a bit over the years, they still always take care of me. Adam runs a great team and I know I’m in good hands!

My Mustang Mach-E required service for three recalls and the first dealership we went to (Schomp Ford) accepted an appointment but couldn't do the work. They said they would figure it out and let us know when they had their ducks lined up, but months passed and they never got their act together. Other dealerships we spoke with in the Denver metro area and Summit County simply declined the work, so I eventually contacted Ford. Ford offered AutoNation as an option for getting the work done. Not only did I have doubts, but I needed a loaner AND the loaner needed to have AWD/4WD because it was winter and we live on a steep road at 9800 feet. AutoNation, and Piper in particular, accommodated our needs and delivered as promised. She made sure we worked out an appointment when she could produce an AWD loaner and had a Ford Edge ready to go (not my mustang, but fine) and did the work on schedule. I'm a fan.

I bought a used 2017 Ford Focus from AutoNation in October. Purchased the extended warranty, and in April it had radiator issues. Had to take it all the way to Littleton because they said that was the only place that could do warranty work. Limped it down there on a Monday night. My service advisor said that they probably wouldn’t even be able to look at it until the end of the week. Thursday he texts me and says that they might be able to look at it the next week. At that point I asked for a rental car (which is supposed to be covered in my platinum warranty) and he said they don’t have any rental cars. Well geee, what did I pay for? They were in no rush to work on it because it was warranty work. Then he texts me on the following Tuesday and says they replaced the radiator, but it also needs a radiator hose which is not covered by the warranty. That is going to be $175. The car was finally ready for pickup on Wednesday. They had the car eight days. For a 2017 to need a new radiator- obviously something was missed in there inspection before the car was sold. Learned the hard way not to buy or get service from AutoNation

Bought a 2017 Ford Focus from AutoNation and purchased the extended warranty in October. In April it was overheating. Called and this dealership was the only one we could take it to to do warranty work on it. Dropped it off Monday night. I was texted the next day and my service advisor said that they probably wouldn’t be able to get it in for diagnostic until the end of the week and maybe not even that soon. I asked for a rental car, (warranty covers a rental) he said they don’t have any. Didn’t hear anything back until the following Monday. Then he texted me and said they replaced the radiator, but it needed a new hose which is not covered by the warranty- $150 dollars. Finally I got the car back end of day Wednesday. They were in no hurry to do warranty work and made sure they got to charge me for something. $274 and nine days later we had our car back. I know now who not to buy or service a used car from- AutoNation

Our salesman was Jake Weakley. Jake is extremely knowledgable, and took the time to clearly explain every feature of our new car. He was very pleasant, called the day ater our purchase to see if we had any questions, and encouraged us to call him if anything came up. I usually hate the process of purchasing a new car, but Jake helped make everything go smoothly.

We have had our vehicle there over a month and have not received any information on what is going on with our car

Loved our buying experience - especially the finance guy, Jareth!

Worked with Christina for my Bronco purchase. She was very easy to work with and answered all of my questions! I appreciate her help throughout the transaction!

James Heyer your service director is a great employee. He helped me with a problem with my car stereo it took a couple of months to fix but James stood in there with me until it was fixed. Like I said James is a great employee he also took care of some other issues with my car. I hope when I return back to the shop for more work like{oil changes ect.} that I will be able to work with James. I believe he would be a great employee in any position in your company.

Good service at a fair price. Always have had a good experience both buying and servicing my truck.

My main man Quinn helped me out with the 2022 Stang. Great guy. Give him more money.

I had limited time to spend at the dealership. They were very helpful over the phone and online. We had everything completed and I was out the door in just over an hour. Great staff!!

Service is terrible. I left work to be able to bring my 2018 ford focus ST in for a recall. Just to find out that my car would have to be tested and then get parts ordered and then to get the recall itself done would be 2-3 days doesn’t offer loaners and no rental either. I had this same recall done on a 2014 Ford Focus ST and had it back the same day from a different dealership. I didn’t continue with my appointment here and called Schomp ford who already has the parts needed for my recall in stock and will have my recall on my car done within the same day. This is not the first time Autonation Ford Littleton had disappointed me with their service department and I will not be returning.

Christina helped me in selling my Bronco. Very accommodating and easy to work with! She’s always available for questions, I appreciated her help! There are a lot of calls, messages, and emails that come with the sales while deciding to purchase! The whole process was pretty seamless. I did get refunded my initial deposit when it was not deducted during the finance appt. So it all worked out!

An effortless and friendly service, I was impressed by the great service and flexibility, highly recommended.

After a BAD experience at Carmax. I decided to look at Ford of Littleton. It was absolutely the best decision. Sales associate Christina, found the perfect vehicle for my situation. Christina went above and beyond. With her team, they made the purchase a stellar one. Highly recommended!!!

This is my go to Dealership. The service representatives are always really cool. The mechanic work is on point and they alway take a look around to let you know what else you need. And you can get in and out on a Saturday.

Simply not as good as it used to be

They took care of my issue very quickly and professional, great customer service.

Had my truck for a week while i paid for a rental. They parked it and never touched again. Never tried to diagnose. I brought it in for two recalls an oil change/tire rotation and to fix my sun roof which no longer opens. After 4 days i received a text that they dont have a diagnoses. The same text the next 3 days. Meanwhile im paying for a rental car. I ask for a loaner. I was told they discontinued the loaner program because of a lack of inventory. I asked when will they look at it, i was told they didnt know. I then said i want to pick it up. They said okay. When i got there they gave me my car. No coupon for a discount for future work, no explaination, not even an apology!!! I bought my truck from littleton autonation and i paid to reserve an electric vehicle from there. I will NEVER! Do business with them again. Horrible customer service.

Sales people were super friendly and there was no pressure at all. Although there was some confusion concerning the certified pre owned warranty when I went to sign the paperwork, they ultimately straightened it out and gave me a deal on an extended warranty. Overall very satisfied with my purchase. I will come back here in the future.

Ordered an OEM Steering Wheel online for my Truck. Called this dealership to get a price of just an install. They couldn't give me an accurate quote until later in the week, but said they'd ballpark it at around $1,000 even though I already had the OEM parts and that it was just for install. I have no idea what's going on in today's world, will tackle the job myself lol.

Follow up to my glowing review below….. Although I won’t change to experience of the purchasing this car as it was great as I stated below. BUT….once your get off the lot with brand new car, well….we had the vehicle for two weeks and the radio went bad. Brand new 2022 Bronco. We thought we could get it looked at and hopefully fixed quickly. Nope! They wanted us to leave it for 3-5 days juts to diagnose. Then order parts, repair etc. It’s our only vehicle and the couldn’t give us a loaner. I thought we were making headway as a manager called me and said he would figure it out. Over a week later never heard back. Very disappointed in the fact that we bought a brand new bronco and the stereo broke. But the fact that we can’t get repaired or even diagnosed promptly is really disappointed. We will look elsewhere to fix. Wonderful experience. Ordered the bronco back in Oct. Christina Maulin was our sales representative. From day one she was great. She kept me updated throughout the entire process with out having to be prompted. Once it arrived she called me and we began the process. It was simple and easy. Great experience and of course we love our new 2022 Bronco. We went back to order some accessories and bam there was Christina ready to continue to assist us some more. Thanks Christina and AutoNation Ford of Littleton!!!!

Terrible communication the only time I got any answers is when I call ford corporate then my transmission was magically in the same day and would be done by Friday. My car was there for 3 months. Our service adviser Samantha said the warranty company wanted to put in a re built transmission but she was fight for a new one, great! Then she told us it was a new one going in but when we picked up our car it is a re built? We have boughten over 6 cars there between our family but we are never going back. I will also be calling ford corporate on Monday to try and get this straightened out.

My family's past three experiences with Autonation Ford in Littleton have all been very negative. Case one: Made an appointment for a specific repair item. Had to wait weeks for an appointment and when we showed up they didn't have the parts. Had to start over. Case two: I ordered a part from Ford directly and, when it didn't solve my problem, I returned in person at Autonation Ford, as directed by the Ford shipping documents. Autonation declined to accept the part because the refund amount, about $130 hadn't been approved or funded by Ford. Ultimately, they took the part back and said they would send me a check when approved. It took weeks, multiple phone calls, and ultimately I had to go in to demand my refund. Case three: Took my Explorer in for an oil change and a recall notice. Had a two week wait for appointment. When we checked in, the service writer noted these items and also suggested we get our 30,000 mile service and quoted me $1,701. When I picked up the vehicle, invoice said $1,836 and had no info about price increase or the recall work. When I inquired about the price difference and the status of the recall work, the person had no information - " I only know what is on the invoice." When I asked if he had the original service writer's notes on work to be performed, he said "No, I only have the invoice." When I asked if the original service writer was available: "Nope, she is home and done for the day." When I asked if the mechanic was available: "Nope, he is home and done for the day." I asked them to credit me for $106 for new wiper blades since I had not been asked for it and had not approved the work. They credited me and I paid the bill. Then the original service writer returned to the desk - apparently she was not "home and done for the day." Summary of my experiences at Autonation Ford: not responsive, not competent and not honest.

In 2019, before the covid car craziness, I was getting quotes to repair a ‘12 Ford Escape transmission at 80k miles. One of the salesman, John, tried to convince me “due to the age of the transmission” they would need to replace it for north of $7k. Are you kidding me John? ‘Insidious’ would be good word to describe the service I received from AutoNation Ford and that salesman. Wouldn’t trust this outfit as far as you could throw them.

Unreliable estimates, upcharging, where they charged more than other Ford dealers, which I learned after the fact. Partial Refund was given but final cost still above competitors. A week after meeting the general Mgr, I still have yet to hear back with a resolution to my concerns. Perhaps I need to contact corporate hdq?

Auotnation Ford is the only local Ford dealership that I will continue going to for any of my repairs or auto needs. They did a very nice job when I took it in for a recall, this last visit. Thank you Autonation!

Listen. Nobody likes going to the dealership. We all know the horror stories. This was my first time buying a brand new car. I was so scared that I was going to get swindled. It’s a tough market right now, but our experience here was excellent. From the minute we ordered our car until we picked it up and signed the papers, everyone was kind and professional and not sleezy. Great experience. Far exceeded my terrible expectations. Lol

Great experience! Staff was very helpful!!

I went to Autonation Ford Littleton on Feb 25th to purchase a brand new 2021 Ford EcoSport which had less than 200 miles. I drove it for a week when my Engine light came on and started feeling rough. I immediately contacted the Salesman who sold me the car Jake Weakley and brought the car in the next day Mar 1 ST. They could not get me a rental car or a loner. So I was shuttled home with no car. Little did I know what a nightmare this would be!! During the diagnoses process which took several weeks and a couple of misdiagnoses, they finally figured out the problem: My $30,000 car needed new Engine Head Gaskets! Unbelievable!! And then I was told that it would take another 2 weeks to fix the problem! I was livid! I did contact the customer service ford complaint dept. which started a case file and contacted Autonation to keep on track with this! I felt the sales dept to include Jeff Weakley to the service dept couldn't care less that I was without transportation for 5 weeks! In addition, Every time I tried to contact the service dept to get an update, no one was answering the phones. And when I did leave messages, I was ignored! The day finally came when I got my car back 5 weeks later. I've been buying cars, new and used and never been treated like this!! I will never go back there again to include the servicing of my car! This is also the first time I have ever gave a negative review!! VERY SAD!!!

Had a great experience with Travis and Autonation. He reviewed the work to be done on my car line by line and we removed unneeded services. This was appreciated. I will be coming back.

I bought a brand new 2021 Ford EcoSport with less than 200 miles on Feb 25 2022 from Autonation Ford Littleton. My salesman was Jake Weakley! I drove it for 1 week before I had to bring it back in. The engine light was on and felt rough. They couldn't give me a loner or rental car! I had to go home without any transportation! It took the service dept 3 weeks to diagnosed the problem after 2 misdiagnosis and my $30,000 brand new car needed new engine head gaskets! UNBELIEVABLE. Then I was told it will take another 2 weeks to repair it. 5 weeks without a car and they never even tried to get me any transportation. I felt the salesman Jake and the sales dept to the service dept cares NOTHING for the costumer! I got the main Ford Costumer Service Complaint Dept involved! I will never go back to Autonation Ford Littleton again to include servicing my car for any reason! I have never filed a complaint before! VERY SAD SITUATION AND VERY DISAPPOINTED!!! NOTE: SOMEHOW I MUST HAVE HIT THE WRONG THING ABOUT THE RECOMMENDATION AND TRIED TO CHANGE IT BUT TO BE CLEAR: I DO NOT RECOMMEND AUTONATION FORD LITTLETON!!!

Had my truck in and out in less then a day for warranty repairs!

Made an appointment for my newly purchased 2013 Ford Escape because my engine coolant is leaking. Scheduled it 3 weeks out as that was the soonest time they could get me in. When I arrived they told me the guy that fixes that isn’t there and told me to bring my car in two and a half weeks later. Later I called to make sure the guy would actually be there when I dropped it off and if I could get a rental car to help with the inconvenience. I was told they would call me back and the never did. I called again today and am still waiting for a call back. Meanwhile I’m putting miles on my car and getting close to my warranties end. Maybe this review will get some attention?

I went in a few weeks ago and bought a new back cover to my passenger side mirror. I tried putting in on myself many times and failed, so I took it back in and spoke with Samantha. After struggling with it herself for a little bit, she finally grabbed a tech and had the tech take care of it for us. It was as simple as adding a couple screws, however, Samantha went out of her way to get me in and out within 20 minutes and she was very enjoyable to speak with as well.

I recently purchased a new vehicle from Autonation Ford Littleton and enjoyed the experience. I had limited time to spend at the dealership and informed them of that. They had all of the paperwork ready and waiting for me when I arrived. The staff was very thoughtful and informative. I look forward to working with them in the future.

I recently purchased a dodge truck at this location . I got it on 4/2 and was promised a new windshield, tires and detailed. It would be ready Tue or Wed they will call and keep me updated. Monday I checked in and everything was on pace ( was excited ) I did t call Tuesday thought I would probably be Wednesday. I call Wednesday… waiting on tires, call Thursday waiting on mechanic ( who comes in at 5pm ) Friday same thing( mention a part replacement but couldn’t tell me what it was ) . Saturday (4/9 )friend of mine helping me with this is fed up and goes there ( because he lived near by ) he is told it’s all done( minus didn’t replace windshield, no detail now ) just needs detailed ( it’s 10:30am ) at 3:30 I am told guy who does seats isn’t work that day ( call me at 3 to tell me this . Side note my car I was driving I sold when I got my truck so I was borrowing cars this whole time . I was so fed up I said just give me the car So they deliver it to me ( which was nice ) , they did t wash it , there was a trashed McDonald’s bag underneath the seat , dog hair all over . Windshield not replaced .I was so let down because it looked like they did t give a sh*t about me and didn’t even put forth effort to vacuum it .( I mean come on some old McDonald stuff there …. I have pic of it too. ) Now they said they will replace windshield, but the glass company will schedule with me 🙄and they said the would detail it ….again nice things but based on the whole experience why would I believe anything they say .ohh and before they dropped it of I said over the phone you bring my paperwork please “ yes “ gets here no paper work .. says we emailed ( based on everything I didn’t believe that ) check my email right then .. nothing . “ Oh I meant mail.” Why did t you say this over the phone when I asked ? All and all worst experience ever ( I felt like I was worth their time and mislead when and why it was taking so long )I also used the company before other location…. They got me my detailed car the next day after I bought it . Based on my experience with this location I wouldn’t recommend them . I am waiting to see if the keep there word on what they said they would do . BTW I called all week every time they never reached out to me . I would say they did some stuff for me I am happy , but the simplest things that needed to happen did t . I mean come on … I can get a ticket for a cracked windshield, and nobody could have grabbed a vacuum.

I’ve had the worst experience here and don’t plan on ever returning. I purchased a bronco sport in May 2021, with a service package, and at this point have had it serviced a few times mentioning my brakes make an extremely loud noise when I’m braking in reverse and each time they’ve said there’s nothing they can do about it. I always leave reviews after my service appointments and someone called me saying they’ve ordered me new brakes, and that they’ll call me when they arrive but I have to update my reviews to five star reviews. I never got a call back after months. After emailing everyone who has ever emailed from this dealership, my salesperson got ahold of the Service Manager, who called me and said he would have the Person who contacted me the first time mentioning he’d replace my brakes give me a call back. No one called. I had to call again. The service manager then told me that he would look into it. He called me back to tell me no one ordered any brakes for me, and that I should just wait for my recall and that the recall was for brakes that making loud noises. Now that the recall has been sent out to vehicle owners it definitely doesn’t mention that... It’s almost been a year I’ve been trying to get help and still no resolution, it makes me nervous to trust anyone in this service department at this point. Looking into my other options.

Kevin Skelton at Ford is an amazing Service employee. He always keeps me posted on my car and goes up and above the call of customer service. If you need to get your car serviced at Ford, call Kevin Skelton!

I was pleased as always with the service I received during my 60,000 mile service. As always I was treated with a very upbeat group. The people I encounter in the service department are always glad to see you and seem to enjoy being there to help.

Service was great on piont and fast

Great dealership, honored MSRP on an order that took 10 months to fulfill. Christina was very helpful throughout the entire process. Will be back for more!

Bought a Mercedes-Benz GLC 300 from the Littleton location. A week after I had it the brakes started to squeal incredibly loudly. I called Autonation Littleton 6 times (service, sales, and GM as well as email) and got no reply. Service wouldn’t help me because it was too new. Finally, my sales guy Jake called me back to bring it in (two weeks after my first call). I had to arrange transportation as there wasn’t a loaner car (I do not live close). Got word back the brakes were fine, but they cleaned and resurfaced them. They said they were ceramic so this will happen in the cold. The problem was not fixed. Jake said there was nothing more he could do and to contact a manager. Spoke to Daniel who said he would return my call with next steps...No call back. Very poor customer service! The Mercedes is very embarrassing to drive if the temperature is below 60 degrees which is half the year! I am disappointed in the lack of follow up and will not refer anyone to autonation littleton.

Christina provided excellent service from order entry to vehicle delivery 2.5 months later. She is customer focused, professional and has great follow up skills. Her associate, Steve, did a fine job with the deal paperwork and car financing. Great job AutoNation Team….BTW, this is the second vehicle I’ve purchased from AutoNation in the past 2 years!

I am always impressed by the level of help and professionalism I receive from Auto Nation Ford in Littleton. Specifically, John W. and Tonya S. They go above and beyond to treat me well and put forth extra effort to make sure my car is well serviced. I live 2 miles from another Ford dealer in Denver but will always drive the extra miles to use Auto Nation Ford in Littleton, THEY ARE THE BEST!!

Dropped husband’s F250 off again to repair their repair July 2021. It was stolen from the autonation lot with all his tools in it. He is self employed and this was our livelihood. April 2022 - unresolved. No calls or concern from management. There were 4 customer cars stolen that day from the “locked back lot”. We are stuck in corporate law bullying and SOL. Avoid this place at all cost. You are on your own. ☹️

They took care of a problem and checked for recalls. Then they fixed two issues in a timely manner. John Watt is the best

Had a great experience with Justin Nixon purchasing our Bronco! It took a few days to get the Bronco delivered from the Ford lot and Justin kept us updated regularly. When it did get delivered Justin took great care of us and we made the process very easy. We will be back! Thank you so much!

Poor communication, very high pricing, mediocre customer service. Did not fix my vehicle the first time around.

Our experience ordering our F-150 was excellent and we are happy with the truck. However, several months after taking delivery, our credit reports updated and showed 6(!) hard pulls for the financing with different banks. Insane. We were very well qualified and watch our credit closely, so this really felt slimy.

Bad experience. We had a 10am appointment on Friday. As of Monday morning, I couldn't get an update about my vehicle so I drove down on Monday morning. They hadn't looked at my vehicle and they told me that my appointmtent on Friday was only to drop off. They said they use to have a month long wait to have your vehicle looked at, and they said it's not that long right now. So they will look at my vehicle when they get a chance.... This is either the worst process for scheduling, or they lied to me. Either way, I will never go back.. What a waste of time. I can't remember ever being so frustrated in my life. I had originally scheduled with them as they told me they could look at my vehicle sooner than any other Ford dealer. I wasn't expecting them to lie to me. Lesson learned. You've been warned.

Service was fine but communication and time commitment was poor. I made an appointment to have my oil changed. Arrived early for appointment time and still had to wait two hours before they even put the truck up to change the oil. Why make appointment times and then not stick to them? I know at other dealerships, for example John Elway Chevrolet, if you make an appointment at 9:30 to have your oil changed, they have you out by 10.

Hard Pulled my credit 4 times when I bought my truck there. It was a bit ridiculous to get them to hold up on their promised discounts. There was always some reason we didn’t qualify despite our representative telling us we could use the discounts.

Great customer service

great mechanics and customer service

Worst place to take your car. Twice I've dropped off my vehicle and they do didn't do anything on it for days. Currently it has been in the shop 3 days and still they haven't started. Worst phone system in the world as they NEVER return calls, and you can rarely get through. Pretty much done with this shop.

Auto Nation Littleton has been the worst customer service experience of my life. I bought a $10,000 car from them on March 21st. First of all it took 4 hours to actually buy to car. No one in the building seems to have any sense of urgency. We waited for the “finance guy” for almost 2.5 hours. Had they let us know it was going to be that long we could have left and come back(with full stomachs). During the 4 hours that we spent at the dealership on March 21st we were assured multiple times by Vince, our salesman, that the car would be ready for us to pick up the next day, March 22nd. I am writing this on March 31st and I STILL DON’T HAVE THE CAR. On March 22nd they called and told me it would be ready on March 24th. Then on the 24th I was passed on to Dee who I believe is higher up on the ladder than Vince. She told me the drivers side seat belt needed to be replaced and the car isn’t ready. I thought that was weird because I test dove the car and the seatbelt seemed fine. They called the next day to tell me it was the serpentine belt not the seatbelt. And that brings us to now. I haven’t heard from them since the 25th. This company took $10,000 from me and has still not given me the car I was promised. At this point I feel the organization is deeply flawed. All the employees have been kind, even giving out their personal phone numbers to try and resolve problems. That’s kind of them but very unprofessional and reflects poorly on this business for not giving their employees the resources to actually solve customer problems. I feel that Autonation Ford Littleton does not care about its customers or employees. I will never recommend this business and would never dream of coming here again for anything.

I worked with Christina there and ordered by F250 back in September. Due to the chip and supply shortage, it took 6 months...but she communicated with me throughout the entire process. From a sales and service perspective, hats off to AutoNation Ford. Thank you.

Great experience from Gil in sales through to the finance team. This is the second vehicle I have bought from this dealership and I will be back

The service was great !!!

Great experience from Gil in sales through to the finance team. This is the second vehicle I have bought from this dealership and I will be back

Kevin was a pleasure to deal with and was able to get me in the car I test drove the se day!

Kim Schmidt was fantastic to work with! She was knowledgeable, patience, zero BS and most honest. No false promises and extremely professional!

Went in for a Recall I had a leak that I asked if they could find for me. Mandy took great care and even fixed my leak Great service great people!!!!

Quick and easy! And so helpful!

Don't make the mistake I did in trusting sales people to know what vehicle will fit your needs. I came in needing a truck capable of towing a travel trailer and wasn't sure if I would need an F-150 or F-250, so I discussed this with the sales person. The 2022 F-150's (when equipped) have the numbers to pull what we need to pull, more enjoyable to drive, same cabin size, and cheaper, so that's what we bought - only to realize later that the payload on the truck we purchased only had 1,414 lbs. True, I should've been more knowledgeable and done more research on this and won't make that mistake again. But then why are we paying car sales people commissions? In real estate, your agent is supposed to be looking out for you and they get paid for it. Cars are the second most expensive thing people buy and car sales people get commissions as well but they have no responsibility to look out for you. I liked my sales guy as a person, but he didn't know enough to help me with my specific situation. If he did, he would've advised/encouraged me to buy a Super Duty instead. In the end, we wasted a lot of money trading in a brand-new vehicle for a different one. Really unfortunate.

I came in without an appointment, just drove by the lot (on my way to a different dealer, actually, as I'm from out of town, and I was looking at car in Denver while wife doing business) Joshua showed me exactly what I was interested in (he never tried to sell me in other stuff) The process was smooth, they helped me trade in my car, and I walked away with the car I wanted.

We are a little conflicted on this. The sales team was awesome. Very smooth. It went downhill during financing. The sales component took 15 minutes. We waited nearly 2 hours to sign papers. And, we constantly heard -- "he is almost ready", "only 15 more minutes". We would recommend the sales time, but they need to work on their financing process.

My appointment was for a recall item (passenger airbag)for my 2010 Ford Edge. The employee, Samantha that assisted me was very friendly, great customer service and a positive attitude. My recall was completed and my car was ready to be picked up sooner than expected as well.

We made an appointment two weeks ago to bring our truck in for service, stating exactly what we needed done. This morning we drop the vehicle off and they said that’s a big job and they may not be able to get to it today because they’re very busy. At 2 PM they hadn’t started on it and we had to go pick the vehicle up because we needed it this weekend and had to make another appointment for next week. Extremely poor customer service and follow through.

Samantha is a fantastic service advisor!!! She's kind, considerate, factual. I could surmise that there's likely a lot of meat head male Ford owners that could have issue with an attractive young woman being smarter than they are!!!! She's wonderful!!

Vince was super helpful and quick! I came in wanting a Ford Bronco and he quickly got me to the car I wanted. He was kind and helpful and made sure to answer any questions I had. He made the process of buying a new car quick and easy. He’s also very easy going and fun to talk to. If your looking to buy a new car, I’d recommend you get in touch with Vince Vlaisavich.

Made lots of empty promises from getting spare keys to what they would sell trade in for. I tried to negotiate on my trade in they said they would sell it for a certain price and I could see it on the website in a couple days. I check and they had it listed for 4k more then they said which is what I said they would. Been waiting two weeks to find out if they could get me keys for the topper as well as a spare set for truck. All they care about is moving inventory. Customer service is trash. Some of the worst I’ve encountered from any dealership. Would recommend steering clear at all cost. Especially the used car side and salesman Tyric. The used sales manager lied straight to my face as well. I blame myself for trusting the word they gave me. Just wanted to warn others

The part necessary for the repair was not received so I had to reschedule.

Dan was great to work with and everyone we dealt with at the dealership was friendly and professional.

Found my truck on TrueCar and the dealership was quick to respond after applying for the true price. Vehicle was listed at a reasonable price online and nothing changed when I got to the dealership. The management team was very easy to work with as I asked to put down a deposit for the vehicle. They were hesitant but ended up helping me out with my situation. That being said, they are getting 4 stars because the vehicle was posted for sale before it was actually ready to be sold. My truck still needed to go through the dealer inspection process and it took a week for them to have my truck ready for pickup after having to order a few parts for it. I would give two stars for this however, it didn’t effect my travel plans too much and therefore I went into the deal with the understanding that they would have the truck a few extra days. The finance section was amazing to work with. I brought my own funding and they didn’t try to pressure me into financing through their preferred lender. I’m supposed to finally get my vehicle today so if management feels like this review is unfair, please contact me and I will explain further.

Ari was our sales person he is a guy to look for when buying a car. He was very helpful in finding us the right car. After picking out our car Ari show us everything about our new car.

worked with Michael Nixon who used the autonation network to track down a great F150 with the right price, features and miles. Very happy working with him.

I bought a used F150 recently from AutoNation. It developed some engine trouble the 2nd day. I called Christina, my sales person, to report the problem. I was asked to bring the vehicle back same day so they could find and fix the problem. Turns out electronic/electrical problems with newer vehicles are a lot more complex than when I was driving a '72 F150, but the Service Team got it done. The service manager came to talk to me personally and the setive technician also came to explain directly what he'd found and how he'd fixed it; apologies for forgetting their names. Christina was very helpful through the selection and purchasing phase, and also rode shotgun through the problem repair. Truck is still running strong. AutoNation Ford made the wait comfortable with a pleasant, comfortable and quiet customer waiting area. Thanks again to Christina and the Service Team for the fast response, great service, and especially friendly atmosphere I am especially satisfied in all respects with the service I received at AutoNation Ford and happy to recommend the dealership to anyone looking to buy, or needing vehicle servicing. I will be back when I'm ready for muy next vehicle!

John Watt in service is great. I had to take my car in and kept in the loop the entire time and was honest with me.

took care of my car. nice job

Shawn Broussand was my service advisor. He took care of me as soon as I walked in the door, even though I was early. And he called me to let me know that my car was ready. Paid for it and he went and got it and I was on my way. He was great.

This ford maverick has been the best truck. My wife and I bought it about a week ago from autonation ford on Broadway and had the best dealership experience we have ever had the entire staff was fast and friendly the truck was so clean and full tank of gas in this crazy world we live in that meant the world to me. Thank you all at autonation ford you have earned a lifelong customer in me and my wife

First of all I should say I live in the Phoenix area and all of the local Ford dealers have added a $5,000 market adjustment to their vehicles + a $1,200 (mandatory) Desert Protection Package (wax, window tint, and nitrogen-filled tires). I researched and found the perfect truck for me at the Denver suburb of Littleton. I flew there and made the purchase and drove it back home. With all that I still saved a lot of money. Now some info on the Littleton Ford dealer. Most of the negotiations were done remotely using email and telephone. I got the sales price from their website, but I received no less than 5 emailed quotes with base numbers that were higher than the Internet prices. I lost track of the number of salesman and “Finance” folks that I got shuffled to. Long story short, I ended up with a much better deal than at Phoenix-area dealers. I am happy with the deal and 2022 F-150 4WD Lariat with 6.5’ bed.

Great experience. The sales people weren’t pushy. They responded quickly to inquiries. And I was in and out with my used(new to me vehicle) in just a couple hours. The whole thing was relaxing and easy and I never felt stressed about any part of the process.

It was a rough start but Adam made everything right. He was very professional and knowledgeable. I’d take my car to Adam any day.

Para vender carros son muy sorientes pero cuando lleva uno los carros al servicio le hacen caras a uno . a las 30.000 millas se descompuso la transmisión . ford nomas mi preferida .

This was literally the worst experience we’ve ever had with any car dealership. We took our vehicle in in August 2021. We had to wait 6 months with no updates whatsoever (unless we called & still got no information). Finally after our patience had reached its end, we contacted Ford service parts directly, above the dealership level, only to find out that the part that we’d been waiting for had been sent 2 weeks after we dropped the car off! Our car should have been fixed in September 2021!! Not March 2022!! When we presented all this information to both the dealership & the service parts above them, no one would take responsibility!!! Everyone was just like, “it’s not my fault”. Absolutely someone is at fault!!!! We went 6 months without our vehicle! The part was sent, the car should have been fixed, done! It shouldn’t have taken 6 months!!

I had my 2017 Escape serviced at Auto Nation and waited at the dealership. Service was very professional, work done on time and customer service was top notch!

This goes dealer is good at what they do but sometimes the communication fades at times so just make sure you call again and again until you get the answers to all your questions. Great experience overall

Arrived on time for first oil-change/semi-annual checks, told completion should be within 90 minutes. After 1 hour 45 minutes went to the service desk to inquire about status, 15 minutes of scrambling/searching later it was discovered the paperwork for my appointment was misplaced and work had not even started. Service Manager worked with techs to complete the oil change quickly thereafter, and I was on my way within 30 minutes. My 60-90 minute appointment turned into 2½ hours... glad I didn't wait longer to ask about it.

I ran into several problems during my recent service call. I brought in my Ranger for a routine service but during the evaluation another problem was identified. I don't blame the service department for finding the new problem but it did require a longer period of time in the garage and I had a difficult time getting communications from the service center concerning when the truck would be complete. Once I arrived at the facility to pick the car up I waited about 30 minutes before my car was retrieved. Once I got the car home I discovered that the turn signal and the brake light were not functional. I did bring the truck back in the next day and it was fixed before the end of the day but again, I had to initiate the communication to find out when the car would be ready to pick up.

We were helped by Jake Weakley, Steve Hughes, and Dee Nielsen, and they were all absolutely incredible. The entire team was friendly, knowledgeable, and attentive to what we wanted. We have never been treated so well when buying a car, we actually had been to several dealerships prior to finally landing here, and the past dealerships had zero concern for what I wanted or what we could afford, it was just them pushing us into the first car they could. I will recommend this team to everyone I know, I can not overstate it enough, they deserve your business and deserve all the recognition possible. I love my new car, and even more important, I did not go bankrupt getting it. Thank you Jake, Steve, and Dee!

We were helped by Jake Weakley, Steve Hughes, and Dee Nielsen, and they were all absolutely incredible. The entire team was friendly, knowledgeable, and attentive to what we wanted. We have never been treated so well when buying a car, we actually had been to several dealerships prior to finally landing here, and the past dealerships had zero concern for what I wanted or what we could afford, it was just them pushing us into the first car they could. I will recommend this team to everyone I know, I can not overstate it enough, they deserve your business and deserve all the recognition possible. I love my new car, and even more important, I did not go bankrupt getting it. Thank you Jake, Steve, and Dee!

i went here to get my car looked at due to a check engine light. they tried to charge me $140 just to check the light and tell me what was wrong. keep in mind this service is completely free at oreilys or any other auto parts store. luckily, i asked to speak to a manager about the price and they just reprinted a receipt with a $0 balance instead of $140. i never spoke to a manager. when i got my car back, i noticed that my rear passenger side rain deflector was missing, i didn’t think too much of it until i washed my car a few days later and found a multitude of scratches on my roof on the rear passenger side as if someone set something on top of my car and it fell off and made my rain deflector fall off. i did not want to point fingers and immediately blame autonation, so i called and asked to 1) speak to a manager and 2) i requested someone to look through security footage. the woman said that all of the supervisors were busy at the moment and they would call me back. it has been a week and i have not received a single phone call or email from autonation. i did not want to write a poor review because i still don’t know if the damage to my car was from autonation or not, however the poor review is due to lack of customer service and they neglected the problems that i brought up.

Expensive service, needlessly left our car sitting around for hours without calling for pick up, manager was responsive and helpful.

AutoNation Ford asked me to submit an honest review so here it goes... I will never, ever, (not in a million years), take my truck to AutoNation Ford again. I thought that going to the dealer would be a good idea. The dealer could address any recalls, complete any warranty work, and because they deal exclusively with Ford, they would have the experience to address the little complaints I had about my truck. This was not the case. This was the third and last time I honestly tried to be understanding and give AutoNation Ford the benefit of the doubt. Maybe they had a bad day, had someone new, but surely I would not have problems the last three times I had them work on my truck...right? Three visits ago I went in for an oil change and mentioned I had an issue with my sunroof. I also had a recall that needed to be addressed. When I went to pick-up my truck, they said they repaired everything but when it was delivered the sunroof was comically out of alignment, the side of my truck somehow became covered in oil, and the recall they performed left the carpet edges exposed and frayed. I complained and waited an additional hour for them to correct these issues. Strike one. Two visits ago I asked for a full synthetic oil change (as I always do). AutoNation assured me they put in full synthetic oil, charged me for full synthetic oil, however my oil life indicator reflected it was not full synthetic. I called and confirmed with them again that it was indeed full synthetic oil because I was planning a long road trip and did not want to have any issues. Two days later the service manager called me and admitted that they did indeed not refill with full synthetic. They took my truck for another full day to swap the oil. Strike two. This past visit I went in for an oil change and had a small list of issues that I communicated to my service rep before my appointment. Little, annoying issues like the passenger side camera did not work, the light switch in the bed did not work, and an engine light that on the Ford app indicated a hose sensor needed to be replaced. If you do minimal online research, you will see that these were all known issues for a three-year-old truck. My service rep called after I dropped off my truck. She said it would take 4-5 days to diagnose and correct these items...4-5 days! She said they were busy and short staffed. What was the point of making an appointment and waiting a week to get my truck serviced if it could not be done in a reasonable amount of time? I had them complete the oil change and decided to pick it up that evening. Picked up my truck that night without having the additional work completed. I was charged a $200 "diagnostic fee" to confirm that what I told them and that the app was indeed correct; the hose sensor needed to be replaced, I was also charged $30 to rotate my tires (this $30 was not mentioned). Nothing else was fixed (including the sensor replacement). It cost me $25 and 15 minutes of my time to fix the simple issues I asked the dealer to fix (including the sensor). Strike three I know that it is difficult to find quality help, I understand that. I understand that sometimes things get missed, and people make mistakes. Considering that the last three times I have had issues with my service done at AutoNation Ford “quality is no longer job one." There is an issue with this service department, I feel that I am taken advantage of and that my business is not important. Perhaps it is the norm for dealer services, but in my opinion these types of issues should never happen, much less three separate times. There are better options out there. Don’t be fooled, the dealerships are not experts, they are not better. It’s unfortunate that Ford service is the last place that I would want to bring my Ford. It’s also unfortunate that in my view the service department reflects so poorly on the dealership and AutoNation . I am buying two new cars this year, but certainly not with AutoNation.

All i can say is WOW!! My experience with this group of individuals was nothing short of amazing, Dylan, Steve, and Dee were so helpful making this process simple and straightforward with me as this was my 1st time purchasing a car. Im so grateful for their professionalism, patience, and diligence. If you're looking for a new vehicle i definitely recommend them. Thankyou guys so much-Kevin P

Josh and his team were able to resolve the issues with my 2019 F-150.

I was so impressed with the staff. With new cars being hard to find I was able to order my car online and Kevin was so great about keeping me posted. It took a couple of months but my new bronco sport was worth the wait! Thank you!

I purchased my new vehicle here and couldn’t be happier! The follow up maintenance service I just had performed was amazing. Easy to schedule online, they were ready for me when I dropped off and called me within an hour and a half to pick up!! Excellent service… Not to mention everyone is so friendly in their service department, they definitely have gotten a customer for life!

Always take my car to the Nation .

Had my vehicle for 2 weeks and did not even look at it. I had over $600 in rental costs for nothing. ! If they do not have transmission techs, maybe they should inform me that no one will be able to even look at the vehicle after a week. After over a month in their service for two different issues on different dates I wont be going back. Even trying to get someone of the phone was impossible. I understand there is a lack of workers, but communication is key.

I am in the middle of completing a deal for a new Platinum F-150. I've been impressed with the approach and honesty of everyone I have worked with, starting with Jake at the internet desk. I've been buying the truck long-distance (we live in the San Juan mountains, 300 miles from the dealership). We took delivery of a truck but buying via the internet has its risks in that one cannot physically see the vehicle. I need to change it (it is my fault), and so far, Jake and AutoNation have been positive and working to help us end up with the truck we truly want. That's all one can ask for - transparency and honesty when buying something that expensive and long-lasting. (I'll give the fifth star when we finally complete the purchase.)

I am still in shock over the incredible care I received from Lon and Shawn. My previous car had been stolen so I was in need of another car. I was pretty hesitant about where to go to buy a car because I did not want to get a bad deal, plus I was still in a bit of a traumatized state. Not only did I get a great deal but it went incredibly smooth from the moment I walked in and actually continues to this day. I've received follow up emails from Lon making sure I'm still satisfied and asking if there's anything else I want or need. The entire process took less than 2 hours, the shortest amount if time I've ever spent buying a car. Lon made sure the car was completely detailed while I was in the last part of the process, no other dealership has ever done anything like that for me. Shawn got me an even better interest rate than my credit union, so I'd say it was a darn good experience!!!

they have top rated service and i will always have my car serviced with AutoNation Ford Littleton

Service was good and was completed at the time promised; however, the dealer was unable to perform service on issues with the front camera warning light. I was told i would need to schedule another appointment so their other location could service and to be prepared to leave mu car for a few days. It would have been nice to have had this information beforehand so I could have scheduled my original appointment accordingly.

The sales staff are awesome but the service for oil chances, etc. is terrible. I waited 3 hours for an oil change and “the works” package. No fluid top off or air in the tires. No car wash. They didn’t have the right oil. It was a mess and a waste of time.

The purchase of my 2020 F-150 seamed effortless on my part. The salesperson, Quinn Joseph, was very professional and a great representative of the brand. I was pleasantly surprised with his knowledge about the vehicle while answering all my pertinent questions! I will definitely be referring my family and friends in the future!

Absolute horrendous service. Entitled, condescending employees in the service department wouldn’t help take the time to review my truck issues and responded with “well, a blue car is blue isn’t it?”. Never going back here again, and with the lack of assistance or guidance on my truck issue am considering trading this vehicle in for a brand who cares about its customers.

Great customer service from everyone. Michael Nixon, Shawn Taylor, and “Jay” Moyer Smith provided granular details, answered all my questions, and made the experience awesome. I definitely recommend AutoNation Ford Littleton and give them 10/10 for customer service and for taking time to care about my needs and situation.

Samantha was awesome. She kept me in the loop during the process. She texted me as soon as the car was ready for pickup. Overall the experience was very good.

If you want to take your car/truck to a business that will ignore and dismiss you, then this is the place for you! I tried getting an appointment scheduled for our company truck and it took over a month. I needed a loaner car given for the duration of the repair and the loaner coordinator could not give me an update nor was I able to reach her. I would call and leave messages and never get a response. The service managers and advisors were of no help as they told me the repair was not going to be covered but they did not even look at the truck. I am extremely disappointed at the lack of customer service at this location.

Working with the dealership has been easy. Samantha in the service department has been the best to work with.

I brought my car in and the technicians were friendly and fast, ready when I got there plus finished my car quicker than expected. Great experience.

Great experience as a buyer! Dan M. made the whole process easy. He called me right away when another deal backed out on a Bronco I was interested in. Showed up and it was ready to roll. Helpful and friendly service through the whole deal. Finance was a piece of cake. Honestly I can't think of one thing that wasn't streamlined and ready to go the moment I sat down. Definitely recommended!

I had SUCH great service at Ford the other day-I had to share my experience!! I had a ski trip planned for the first time in 2 years and got into my truck at 5pm the night before traveling to find something VERY off with it-I called Samantha O. who immediately picked up and told me to get right in. I pulled in in tears and she grabbed my keys tossed them to Noah in service and made me go sit down and relax while they drove it around and worked on it. Up on the lift/found a bolt in my tire/pull it out/patched the tire/filled all tires up/topped off my fluids all while updating me on the progress along the way and telling me it was going to be okay. This was all done within a half hour and after 5pm at night. These past two years have been really difficult so to get any type of service let alone this type of service put me back in tears but for a good reason. I appreciate Sam (who has been there for me before) and also Noah who jumped right into action and got me back on the road and safely to my mountain weekend. THANK YOU FORD-I was reminded why I am on my 4th lease with these guys!!!

The work was done quickly with no issues

We worked with Justin and he was great. Very know about the Ford Ranger. We are very pleased with our new truck and would work with this dealer in the future.

Overall not a bad dealership. Got blue book value for a trade in and vehicle I seen on line was available. The purchase process was not bad and were there for a few hours for the whole process. I did buy my vehicle in the evening also it was raining that day. Theres a couple reasons for the 4 stars and it has nothing to do with service i received from all involved. Everyone was nice and professional. After taking car home and taking a more deep look at interior and exterior of vehicle we found some spots in the inside that could of gotten a little more attention when cleaning. Example cup holders some cealing liner spots and around buttons. Car was clean but ive been to other dealership when every nook and crany is cleaned. One more thing ive noticed is when looking at cars on their website, some cars look a little dirty on exterior on photos. Overall good place to purchase your next car. Thanks.

I would give them zero stars if I could. The salesman was good and nice, but the finance team failed to file my gap insurance from me having an accident and it being declared a total loss. Also, the vehicle appears to have not been inspected because all requests for that report were not met. They were requested after I found out the vehicle had bad motor mounts and there was a camshaft that had a ground down lobe from the needle pins on the roller rockers hardening and subsequently breaking, leaving me to deal with a service department that didn't want to perform the work as guaranteed by my vehicle protection plan. Check your agreement multiple times before you sign anything as they have acted in an underhanded way throughout the proceedings. Do not trust them and do not buy from them, if you can avoid it at all.

Arrived for my scheduled service, and was quoted 90 minutes for an oil change, tire rotation, and inspection. After 2 hours waiting in the lobby, I approached the service counter and was told that they were now performing a recall on my explorer (the roof rack needed to be prevented from flying off is what I was told). She said it was almost done. Another hour goes by, and she now tells me that my battery is dead. I had zero issues with the battery prior to going in to the dealership (no dim lights, rough starts, etc). She said the device tech would leave the car outside running due the battery issue. I went out, and found the service techs still left the plastic protectant on the floor, and hadn’t changed the sticker for the next service. Terrible communication and customer service.

I recently took delivery of a new Bronco at the AutoNation Ford dealer in Littleton. I had anticipated being there all afternoon, however my salesman was ready to go with all the paperwork organized, the vehicle was perfectly prepped and the finance office was very efficient. I was driving out in my new Bronco in no time. The experience was great!

On the whole, we were very pleased with the dealership, AutoNation Ford Littleton. Professional, courteous, attentive. Our new truck order was not without issues, but everything has worked out to our mutual satisfaction. We wouldn't hesitate to recommend them to any and all who are in the market for a new vehicle....

Great service!!

Am giving 5 stars as Samantha wasn’t available at check in so it wasn’t her fault if somethings weren’t done. It should actually be 1 star. When I checked in my vehicle with Adam he asked if I wanted an oil change along with all of the extra maintenance that was soon due. Since I was going to be making a trip with the vehicle soon, I said yes. But, I noticed that the sticker in the windshield was not updated with the new date and mileage and the oil life on my app and in the vehicle was not reset as expected. So now, I have to make another appointment for an oil change that should have been done during the week and a half that they had my vehicle.

In today's crazy world of buying a new car I am fortunate to have picked AutoNation Ford in getting a Ford truck. The ordering and purchase process was easy and I only waited 3 months to get the vehicle. Ford's custom order process allowed me to get exactly the truck I wanted. After that the salesman, Kevin Laurie, kept me updated frequently with the build schedule and delivery date. When the truck arrived they offered me a fair trade in value and other incentives making the purchase a pleasure. How often can you say that when buying a new car?! Thanks AutoNation Ford.

We had a great experience with AutoNation Ford Littleton I do have questions and intend to call them on Monday. We felt they were very professional courteous and thorough. We would recommend this dealership.

Honestly the service that Kevin gave me was amazing. He was so attentive I was willing to answer any questions I had. Call me the moment they had the part ready. I recommend Kevin at Ford amazing experience

Had a battery test bad on a truck I bought used from another dealer that was still under factory warranty, brought the truck in with no appointment and they ran the test and it came back 3 times better than the first one. The truck had sat on the lot for awhile so I assumed that was the issue and the tech echoed the same sentiment. Very friendly and good communication

Samantha at AutoNation Ford Littleton was super helpful and approachable! This is my first time to a Ford since moving to Colorado and she helped me validate my VIN in addition to my services so that I can complete the transfer. Definitely recommend!

Good experience!

We had a great experience with Dan who walked us through the process. He lined up our choices and then we set out to test drive our choices and purchased all in a couple of days. When we came to pick up he had our car all cleaned up. In the days that followed he checked on us to help orient us to the options on the vehicle. Our only issue is that we still have a small electrical problem that we will have looked at in the days ahead. I'm sure they will solve the issue.

Bought a new F-150 from this dealership. Salesman was helpful and I was able to work out a decent deal with sales manager. Based on research I did prior to going to the dealership, I got a fair trade in value for my old truck. Finance people were quick and efficient. Overall a good experience.

Bought a car 2 days ago sales lady Kimberly was great but I just double checked my paperwork and realized finance manager charles added a $4,000 warranty plan without my consent. Never mentioned warranty after I told him I just wanted gap, spend 2 hours in financing only to realize I have been lied to. Extremely shady practices in the finance department I will be calling them as soon as I am off work.

Terrible service, I do not recommend AutoNation Ford. Initially thought our service appointment to fix some recalls would be done in one day. When we dropped off on Friday, Josh told us it would be ready on Monday. We heard from no one on Monday. When inquiring about when our car would be ready on Tuesday, we were told by Josh that it would be atleast Wednesday or Thursday before it was ready. When we told him we needed our car back, he suggested just picking it up and rescheduling rather than prioritizing the work. Lied about his manager leaving a voice mail for us with the status. Dissapointed in the lack of honesty and I do not recommend this place to anyone.

Bought a car 2 days ago sales lady Kimberly was great but I just double checked my paperwork and realized finance manager charles added a $4,000 warranty plan without my consent. Never mentioned warranty after I told him I just wanted gap, spend 2 hours in financing only to realize I have been lied to. Extremely shady practices in the finance department please avoid this dealership.

To start the finance manager added $4,000 and warranty and vehicle care protection without my consent. Kept me in his office for 2 hours and did not say a single word during the first hour, I specifically told him I do not want extended warranty only gap insurance. He deceived me and lied to me claiming the monthly payment he was giving me was just for gap, he never mentioned an extended warranty or pricing. I don't think I will ever buy again from Autonation.

Quick and clear in their communication.

Ordered a F250 Limited on 11/27, sales agent thought I ordered an Explorer. Had to send him my order form and then a few days later (12/8) Ford finally sent an order confirmation. Now 2/7 the truck is still not in production, the sales agent has no clue when to expect my truck (he’s now quoting 6-9 months, significantly different from the 3-6 I was originally quoted) and after 3 calls, 2 voicemails I can’t get the sales manager to call me back. Called Ford they were super helpful and apologetic but ultimately said the only person that can help is my local dealership. Unfortunately, I can’t get a call back from them so they won’t help. Would recommend ordering from a different dealership. 2/8 update … still no call. And now 2 new 5 star reviews posted? Seems fishy

Just helped a friend buy a truck from this dealership last week and the experience was excellent. I've bought a lot of cars, even though I'm not that old yet... and my experience here was the best so far. Looking forward to my next car sometime next year :) Hopefully Tod still works here by the time I come back because I've never laughed so much and had such a fun time buying a car as I did with this salesman. Keep up the great work AutoNation Ford!

What an amazing experience. I know that you usually do not say that when your car is in the shop, but the staff at Auto Nation Ford really took care of us. They kept us updated on the progress with the Warranty Company and the itemize the list of what was going to be done. They did such a fantastic job that everything that they submitted to the Warranty Company was approved. If you are lucky enough to get Sam O. to be your coordinator, you will be in great hands. Thank you so much Sam for being amazing and keeping everyone moving to complete the repairs.

I am so happy with the service done on my truck. You guys did a great job thank you so much!

Jack was awesome! Very friendly and helpful!

These guys were absolutely fantastic and wonderful to deal with. They took care of me and got me an unbelievable deal. The entire crew was fantastic and I want to give Todd Dwyer and Charlie a special shout out for bringing together a dream come true. Check these guys out and see for yourself. I'll be going back to them when I need a new truck!

Came in with a broken blinker switch was told they really couldn’t help me because they were backed up. Adam the service manger found the way to get me in and back on the road. Thank you to all the great people at auto nation Littleton co.

I am pleased with my experience working with Ari and his team this week. Ari was attentive and got me a deal on a beautiful car that meet my needs. Everyone was polite and courteous from the moment we entered the facility until we left.

I purchased a 2022 f150 powerboost from autonation ford Littleton, so far the dealership and it's sales staff have been very accommodating. Would definitely recommend to anyone.

Communication at first was spotty at best. This was because Shawn's voice mail went to someone other than whom I was trying to reach. When I called the main "Service" number several times it rang about 10 times and then cut me off with a "Beep, Beep, Beep." I finally got hold of Denise in the front and she was a big help. I told her my F-150 was to be ready at 10:30, but after being promised a call back by someone, after 2 hours nobody called. Again, Denise was able to tell me the status of the vehicle and that it was done (at 1:00 pm) but the paperwork would not be ready for pick up until after 2:00. When I got there, Wes, the Service Manager, apologized, explaining they were short of staff and Shawn had to go home due to a leaky apartment. Wes did help me try to get the correct body paint and gave me one to try (which was still too dark). I realize times are tough with staff shortages, but someone should fix the phone system to make it easier to reach a warm body and not get disconnected.

We bought two brand new trucks at the end of 2021 from the Ford in Littleton. We have had three recalls since. We took our truck into Gary the Service Manager and he is SOOOOO rude, disrespectful, and down talks me because im a female.

If this dealership had my dream car I wouldn't go near it! Terrible experience! After being lied to by the sales manager & the "top salesman", confronting manager on these lies. My son being told by the manager, the "vehicle he was trying to buy was too much of a truck for him". And feeling like I was working harder to buy the vehicle, than the salesman were to sell the vehicle. I would never go here & I would not recommend this dealership to anyone! I hope all Autonation dealerships don't run business this way!

I've been getting zero help on tracking down a part ordered 2 months ago, and confirmed in the parts system by this ford dealership.. They even had me call the web service provider to find the part(that was a good laugh), then even the HR department! Please do NOT waste your time ordering parts from this dealership!

Samantha was very attentive, detailed oriented and taking my concerns down and most importantly great follow up and responded quickly to follow up calls and questions. 100% improvement from follow up service I have received in the past from Ford Auto Nation!

I had a factory recall issue with my cam phasers. AutoNation Ford (ANF) adjusted them to within specifications. They still rattled after this adjustment. I had to bring the truck back to have them replaced. I would have given 5 stars if I could have had my problem fixed in one stop. I also had a problem with my 4X4 shift system and USB charging ports not working. All problems fixed. Service was quick, and courteous.

Best sales guy in my entire life" Mr.Jake Weakley", this amazing guy goes the extra mile to make the buy fast, easy, fun, and super helpful in all details explaining all the accessories. We got our 2022 Platinum Hybrid on the same day. He was super proactive - he certainly is the type of guy who welcomes you and treats you like part of the family... 🙌🥂 I can see Jake becoming a store manager soon.

Very nice service people. Timely and answered all my questions. Good place to work and wait for my car. They all have done all my services on my last 2 Explorers.

Great Team. Kevin is the Best

Did a lot of on my truck- good feeling knowing it was done right Thanks

It was the worst experience I had ever had!!!! When I asked to speek to someone to make a complaint on the service department They forwarded me to a managers voicemail which was on vacation for the next 2 weeks. Piss poor service!!!! Actually the worst!!!!! Took my truck back to have serviced elsewhere. Hope this finds someone important.....

They bought our truck for 3500.00 less than we wanted. They said it was a fast process and took them 4 hours. Had to sign papers over and over again. Sales person we had was unknowledgeable, unexperianced and non negosiable. Made us miss an appt. we had plus we left our puppies at home thinking this was a fast process. They are a joke and very unprofessional. We will never do business here. 4 flipping hours!!!

Easy and fast! Thanks guys for getting me my car!

April 2021, I received a notice from Ford Motor company advising that my 2008 Ford Ranger is being recalled again. This time is to have the driver side airbag replaced. The notice advised I would be contacted by a Ford service center. On October 12, 2021 I received a letter from autonation Ford in Littleton Colorado to schedule an appointment to have the driver side airbag replaced. I called to schedule an appointment. The earliest appointment available was December 28, 2021 at 10AM. I scheduled the appointment and received 2 confirmation emails. Ten days later I receive a text from autonation to schedule an appointment for the airbag recall. I text back with the information regarding my already scheduled appointment. The following week I receive a letter via USPS from autonation advising me to schedule an appointment for the airbag recall on my Ranger? Apparently, they are incapable of looking at an appointment schedule or communicating between departments. On December 28, 2021 I arrive at autonation Ford in Littleton at 10AM as scheduled. I met with a "service advisor" named Josh Crowder; anticipating the part was available and the repair would be relatively quick. I told Josh I received another recall notice from autonation and he advised I should discard communications from autonation and only pay attention to information from Ford? Josh informed me the repair would be completed by close of business on December 29, 2021. Really; 2 days to replace a driver side airbag; after making an appointment over 2 months in advance? I hear nothing from autonation Ford on December 29, 2021. I call autonation Ford and spoke to Sean. I told him Josh told me my vehicle would be ready for pick up by close of business today. He stated he did not have the completed paper work for my vehicle and he would go speak with the tech. Sean returns to the phone and tells me the repair would not be completed until December 30th or December 31st. Sean stated he had no idea why Josh would state the repair would be complete by close of business on the 29th. Early morning on December 30, 2021 I sent a text message to the number I have from asking me to schedule an appointment. I asked them to provide me with the purpose for scheduling an appointment. Of course they cannot provide an answer as they are the "recall department". I called Josh at autonation midday on December 30th and left a message on his voice mail that I would be picking up my Ranger today. Josh returned a voice mail message advising he had the airbag and my vehicle would be completed today; December 30. About an hour later Josh calls to let me know they opened the box with the new airbag for the Ranger but the airbag in the box is for a Fusion. He would go ahead and order the correct airbag for my Ranger and have it tomorrow, December 31, 2021. I told Josh I would come get my vehicle and schedule the repair with a different Ford service center. autonation scheduled an appointment over 2 months in advance did not have the integrity to order and verify the airbag they were to replace. My vehicle sat at autonation for over 2 days prior to them doing anything!

Kevin in Service was great

I sold my Toyota 4Runner to this dealership yesterday January 17th. They gave me a check the same day. This afternoon January 18th I tried to cash it at their bank. I was told that the check is bad and there are no funds in the account. I was told to go back and get a cashiers check from the dealership. I drove back to the dealership and told them Dennis the manager told be the check was not bad but that “I needed to wait a couple more hours to cash t check.” At this point I have a bad check that I can’t cash and you have my vehicle. Pretty sure that’s stealing. Filing a complaint with BBB. The service was great when I was there. I’ve never had a better experience with a dealership. I was thinking if I was ever in the market for a vehicle I’d definitely buy from them. After this experience you have lost a customer and any future business.

Ben was great. Made experience positive and efficient. Will definitely return for future vehicle-buying needs.

Super easy process! Everyone was incredibly helpful and kind

In and out with the truck we wanted. In this crazy truck market, Kim was amazing. Didn't sell the truck before we could get in to test drive or play any slimy sales person games. Price on website was final price. Would give AutoNation Ford Littleton and Kim 10 stars if possible.

Amazing experience with AutoNation Ford Littleton. From sales to finance, everyone was a delight to work with and we would gladly recommend Kyle and the team again.

👎🏼👎🏼👎🏼 I’ll just keep it very simple, Go to any other dealer in the state over this one!!! And don’t deal with Dennis! 🤬

My wife and I had an awesome experience buying at Autonation Ford Littleton. We highly recommend Kim S. in online sales. She makes the car buying experience quick and easy. Steve in finance was very helpful in getting a rate within our budget. Kirk the sales manager was great and was quick to respond to all of our requests. We left the dealership 100% satisfied with our purchase. 👍

Good service appointment. Took care of all issues (a warranty recall) and some other repairs I requested quickly, in the time frame that was stated.

Made appointment for an oil change. It took 3 hours because the technicians had better things to do.

Our Sales Rep was Lon Arnold. He understands all of the features of an f-150, and passionately described how to utilize each of these features. We probably spent an hour looking at features before taking a drive in the truck. I appreciate the time he spent with us. The f-150 pickup is an amazing vehicle. Really love driving it!

Las personas te atienden muy amable, respetuosos y rápidos, pero la calidad de Ford es tristemente muy muy por debajo de lo que te cobran. Lo único que vale la pena comprar ahí son las pick up (150, 250) de ahí en fuera compra en otro lado.

I’ve been trying to reach them on the phone for over four hours have not talked to a single person once absolutely the worst customer service I’ve ever had in my entire life

Great service. Jake was amazing to work with.

The service team at Autonation Ford Littleton have worked on two of my Fords over the last few years. Very knowledgeable staff and friendly. I’m pretty particular about my vehicles and each time they have provided a great experience when I needed my vehicles worked on. Some work has been warranty and some maintenance items. Upfront and fair pricing and the time to complete was quoted accurately. Communication and customer experience are most important to me and have exceeded my expectations. Thanks as always. .I trust my vehicles to this team.

KIM was awesome! She really helped me with the credit stuff and really made sure I could bring a brand-new car back home, so fast and friendly also with customer service and the sales manager too. 100% recommended. Thanks Kim!

I needed two issues addressed on the day I brought in my truck, November 29, 2021. One was an intermittent dashboard message alluding to a problem with a steering sensor. It couldn't be duplicated and thusly had to be put off. Understandable. The other problem occurred following the battery replacement, which knocked out the radio's ability to accept phone pairings, needed as our two phones were no longer recognized. Somewhere along the line, the service advisor decided the steering wheel phone buttons all worked fine. Come to find out that issue never actually got passed along to a technician. When I pointed it out to the tech, he diagnosed that, indeed, it didn't work and a replacement part was required to fix the problem. I had already been charged $232 since "no problems were found". Two weeks later I had to ask for a refund as it was determined to be a warranty issue. No problem. Here it is, January 10, 2022 and I'm still waiting for this to be resolved (waiting for parts, I was told). I understand the current supply chain situation, but it's not like this part(s) would need to be produced. I've been patiently waiting. So just how patient am I supposed to be?

Terrible, terrible, terrible. Will not be returning to any AutoNation dealerships.

The moment you walk in the door, you realize nobody working here wants to be here. I should've walked right out before wasting more any more time. They play many games and waste your time.

BUYER BEWARE of the Used vehicle sales team here! Many promises were made during the transaction that were not supported after money changed hands. The vehicle I purchased required thousands of additional dollars in investment and more importantly a massive amount of time to get to the level I was promised. Return calls from the Sales Manager with answers never came. Get your vehicle inspected by an independent mechanic Before purchase and get any promises they make in writing at Autonation! I knew that lesson already but this sales team gave me a reminder in how far you can trust customer support.

My contacts and sales staff were eager to help and enthusiastic to put me in a vehicle to fullfill my wants and needs. Lon's personality is an asset to their sales team.

I dropped my vehicle off before thanksgiving of 2021 and i haven’t received any updates or calls from my service advisor, now it’s the beginning of the new year and i am still out of a car and have no idea when i will get my vehicle returned to me.

Last Thursday we bought a new F150 King Ranch from AutoNation Ford Littleton. My husband and I feel like we were treated very well and the deal went off without any negative surprises. Specifically: Christina and Kim treated us very respectfully; the dealer add-ons were less than other dealers we spoke with; the pricing for the vehicle was fair compared to other dealers selling the same vehicle and according the the pricing on Consumer Reports' website; the 0% financing was exactly as promised; and the extended factory warranty seems to have been priced fairly. We are very happy with our purchase and the next time we buy a new vehicle we will absolutely look at AutoNation first.

Very good experience in all respects!

Made an appointment 2 weeks in advance for a Oil change and tire rotation. It took three hours for an oil change and tire rotation. On a Thursday afternoon... With an appointment... Nothing gets done quickly at Autonation Ford Littleton.

Replaced my door actuator on several of my 2014 Ford F-150 doors. The 1st repair AutoNation did in 2019 and charged me $700. The 2nd repair I involved Ford Motors who basically paid the entire repair in 2020. 2021 I received a letter from Ford Motors with the door actuator recall stating if you need repairs it’s free and IF you paid for repairs previously to go back to the dealer who repaired the recall and you could receive a refund. Auto Nation has denied the refund saying it’s apples to oranges and was the door latch not the actuator, however in the invoice it states door actuator. I emailed their service manager Adam the first week of December stating that this was not acceptable and that I needed to receive my refund. Two weeks later I still have not received any information back from him or response back from him. Will likely get the Better Business Bureau involved directly against Ford Auto Nation due to their lack of customer service lack of response lack of refund even though Ford motors states in the recall that I should receive a full refund for the repairs due to a Nationwide issue with the door actuator on my vehicle. I have 5 children and none of them will ever own a Ford Vehicle EVER!!!!!!

Worst service ever! Don’t go there They will take all your money just trying to find the problem replacing parts that don’t need to be replaced!

My experience with Autonation Ford was very unsatisfactory. There business practices and the way they treat customers is unbelievable. They truly do not care for their customers or doing what is right. I will not ever do business with them again

Need to replace my backing camera. I can only do it at the dealership. Brought my truck in to get diagnosed in July, so they know what I need. Brought my truck back in a couple weeks ago and was told the job would get done that day. The truck was there from 7-4:30 and wasn’t touched even though the part is at the dealership. During the rescheduled date for service, told there are no guarantees it’ll get done that day either and not told of any discounts for the service because of the repeated appointments.

Don't waste your time because the team at Autonation Ford Littleton, especially the management team, won't think twice about wasting yours. The staff was helpful but communication and sense of urgency are not strengths. The management is much more concerned with the prospect of meeting their quotas than actually selling cars. I waited a week for a build sheet being told several times they were too busy to take my already built truck (from the Ford website) and plug it into the system -- this would have taken no more than 10 minutes....I know because when I found a quality dealer (not here!) they had my order submitted to Ford in less than an hour end to end. Evidently only their managers can put together builds and don't care about local paying customers....? If you're thinking about ordering a new car, I'd highly suggest you look elsewhere if you want to feel like a customer, much less a valuable one.

I did an online reservation for a used car at this dealership. I received a confirmation email with the date and time for my reservation. On the email confirmation it states "Only one (1) vehicle may be reserved per person, at a time. Dealer agrees to hold the Vehicle for 24 hours from the time of vehicle reservation." after i received the confirmation, i also received phone calls from the salesperson and the sales manager to confirm i was coming to see the vehicle. When i arrived at the dealership, I was informed that the car wasn't there and that it had been sold the evening before. So even though I reserved the vehicle and their electronic documentation states they will hold the vehicle, they did not. Would not trust them with my business!

I went in to AutoNation Ford to address some recalls as well as other issues I was having with my Ford Explorer. The service desk person, Samantha, was very friendly and helpful and found out that my warrantee covered a great deal of the cost. They fixed all of my problems at about half the price I was expecting. Samantha did her job graciously and effectively. Thanks also to the repair people who fixed my heater problem and fixed the roof rack! Overall a very satisfying experience!

I called auto nation the night before my appointment to confirm the vehicle I was interested in was still available for purchase. Ari, confirmed the vehicle was available and asked if I wanted to come in and test drive it. I made the drive out there the next morning with my family of 5 from Frederick… sadly we got there only to find out that the vehicle I wanted was on a mechanics lift being repaired for sale. This was a complete waste of time and money…. I could have worked and made some OT money but instead I got the run around from this dealership that is clueless of the inventory they sell. I will never purchase a vehicle from AutoNation.

I’m from out of town and Had made an appointment with Katie to look at a car. When I got there Katie was a no-show and they were literally selling the vehicle I came to look at to someone else. Complete waste of time and huge inconvenience. The dealership could of at least called and cancelled my appointment and saved me a trip.

Great staff. Painless process and a fair price!

Took my f250 in for recall. Needed a part to finish it, it has been just short of a month still waiting. Also need a seatbelt fixed, was told $450, and extended warranty probly won’t cover. Still waiting to hear if that is true or not. Service advisor won’t return calls, and nobody answers when you call. I happened on a supposed review that had my name attached from when I bought my truck, I didn’t wrote it. Poor place to buy, have service etc.

The service writer was not knowledgeable about the repair costs. Previously he had quoted me one half hour labor to repair a turn signal light. OK ? then he comes back and tells me it will now cost $355 dollars...WTF ? For a turn signal lamp? This is highway robbery!!! I have had previous dealings with Auto Nation and their service department over their lack of knowledge and pricing policy. I have always driven Ford but this is getting ridiculous!

Awesome buying experience!! I highly recommend this dealership! Dan is awesome!!!!

I would give zero stars!!! Do not buy from them. The only honest people in the building are the finance people. There were nothing but issues with my trade-in and purchase. I was highly dissatisfied, and even after an email to them outline my issues, no response. It's been over a week. Just don't do it.

Great service department!

i bought my car from here years ago and have always taken my car here for service. service used to be really good, it was fast and friendly. these days, not so much. i wasn’t greeted when i first arrived for a scheduled appointment, stood there for several minutes before i was acknowledged and even then it wasn’t a greeting just ‘someone will be with you shortly’. when i finally get my car in i inform them that there’s something leaking to please look into it. i get a call that day and am informed that i have nearly $5K in repairs needed. i thank them and tell them i need to speak to my husband before agreeing to the services. i call right back and tell ask them how long it will take for them to complete the repairs, they tell me 2 days, i tell them to go ahead. toward the end of the day on the day my car was estimated to be completed i call and call to find out if my car is progressing on track with the estimate. person never calls me. i call several times, no return call. i finally call the front desk and they say they will get someone to call me. said person finally calls me back and says my car won’t be ready until the next day at noon (no apology, nothing. just matter of fact, they’re behind). i’m irritated, but what can i do? the next day i arrive at noon because that’s the only time i can get a ride. when i arrive, the advisor says to me (again no greeting) ‘he’s still working on it’. as if i’m a crazy person for showing up when he said my car would be ready (the second time). after an hour of waiting, i ask him if he has an estimate of how much longer, he tells me end of the day ‘it’s a big job’. i start to panic. i have 3 children and need my car and now i’m stranded at the dealership. advisor comes up to me a few minutes later and informs me that he is going to give me a loaner because he doesn’t think my car will even be ready by the end of the day. he says my car will be ready on monday, and that he’s off that day, so someone else will call me to tell me when my car is ready. i call on monday around 4:00 pm to see if my car is ready yet, i’m in the phone tree for over 10 min before i get irritated and hang up. i finally just show up. there are 3 people working there that seem to be physically capable of answering a phone, i am at a loss as to what is happening at this place. i speak to a super pleasant man and inquire about my car, he looks and says ‘i’ll pull it around for you’ (so my car has been ready for how long and no one bothered to tell me). i will not return to this place for work on my car ever again. worst experience i’ve had in the 10 years i’ve been going here. do yourself a favor and find someone else.

I'm having trouble with a door opening and Autonation has been told about the problem but I live 647 miles away and I have received little help to resolve the problem.

Autonation reached out to me with a recall notice several times in. July letting me know it was of extreme importance to reach out to them. I called AutoNation Ford Littleton and they asked me to bring my F150 in on Aug 18th at 8:00am. This appointment was set up 3-4 weeks prior to Aug 18th so any necessary items needed would be avaiable at Autonation. I brought my truck in on time and the service rep pulls up my file, then looks at me asking why I was there. I explained that Autonation had requested this appointment due to a recall part (a Cam of some sort and auto locks) He signed me in and let me know I would receive a call to inform me of the issues later that day. He then sent me to Courtesy car. Once there I asked for a truck since I am a custom home builder and am always delivery small supplies to job sites. I was told the only truck (ranger) was in the shop and I would have to take a small SUV. When I walked out to the loaner car, the courtesy truck that wasn't suppose to be available was right next to it. I went back into the dealership to courtesy desk and the woman had disappeared. I waited 10 min and asked her where abouts but no one could help. I left for my job sites, I received no calls that day from Autonation, I made several attempts throughout the day but no one in Service ever answered the phone. I finally reached someone in Sales at 4:55, she put me on hold and went to talk with a tech. She returned telling me the truck would have to be there for 3 days. She mentoned a service rep would call me in the morning. Aug 19th 12:30pm, no call received so I reached out to Sales again asking for Service Manager Meranda Bell. She finally answered her phone after several calls and pulled up my file on her computer. She told me no notes were available so she would talk to the Tech and call me back. 10 minutes later Meranda calls and tells me, the Cam part that Autonation had asked me to bring my truck in for wouldn't be available for several weeks. Autonation had pushed for me to bring my truck in, they refused to keep me informed and they wasted a day and a half of my time for no reason other than complete failure to plan appropriately and incompetence. No part available, no customer service and no remorse for their ignorant actions. I had purchased the vehicle there but will never use this dealership again for another vehicle. Throughout the course of this ordeal I had asked several times to speak with the General Manager Jay Smith, unfortunately he was always in a meeting and then when I did get back to pick up my truck, he apparently wasn't there. Do not waste your time with this dealership, Horrible service, their incompetence and disinterest in you as a customer will leave you with total contempt and aggravation, apparently the lack of customer service goes all the way to the top with the General Manager.

Service is great. Salesman, McNamee, was respectful, courteous,friendly and extremely helpful. Definitely recommend him to anyone I encounter.

I dropped my truck off at 830a for an oil change. Shared that I needed the truck back by 1030a. 2 hours provided for an oil change! At 1030a, the truck wasn’t even touched. I came back to pick it up and had to leave. Total waste of my time and money as I had to pay for an Uber. Someone should have called me to tell me the truck wouldn’t get done in time. Or not have me schedule an oil change weeks in advance ONLY to not get it done the day of my appointment. HORRIBLE Service!!!

This Ford Dealer is so accommodated! Your employee, John Watt is so professional and explains everything to to you. The time one spends in the waiting room is great and short or reasonable. Thank you John see you in couple months for tires.

I purchased my 05 Mustang there and I continue to return because of the top service. My car stayed 4 nights, but was returned to me as clean as before I took it in. I really appreciate that.

Would be zero or negative stars! Worst service department ever! Worst used truck purchase ever! 2016 F250 50k when purchased 80k now truck has had more problems then last 4 cars and trucks I've owned been in and out of their shop every other month or more in the past year. Always a hastle always weeks out! Last repair for upper oil pan leak was supposedly fixed fast forward 2 months oil pan leaking again scheduled an appointment to bring truck in to be fixed then they proceed to tell me its going to take 3 weeks to get to it fast forward another 3 weeks call to confirm appointment they then proceeded to tell me the shop is backed up 4 weeks and can hopefully get to it then. This place is terrible dont go there!

😀Tanya in the Service Department was great. She helped us to get our problem fixed. I would highly recommend AutoNation Ford Littleton to everyone.

I bought a used mustang 7 days ago and they still have not serviced it to make it their certified guarantee. I have been waiting and have to contact them everyday because they never update me.

I bought a used mustang 7 days ago and they still have not serviced it to make it their certified guarantee. I have been waiting and have to contact them everyday because they never update me.

Great service and was kept informed of any issues.

John is amazing! He is attentive and makes sure to assess what needs to be done.

I had my F-150 serviced there this past weekend.. They took care of all of the issues and did a great job!

It was great. Jesika is very personable, kept me informed, and honored timeframes/commitments we had discussed. Kudos to your detailed as well - I don’t think car has ever looked this good!

Bought an F150 and Todd was awesome to deal with. Had a big crack in the windshield when buying and they promised to replace it. Came in about a week after purchasing and Dennis tells me the windshield is on order. Fast forward a month and I reach out to them and they said the windshield was just ordered a few days ago. So they lied to my face about it being on order a month ago. Fast forward another three weeks and still nothing. Reach out and they said they were going to take care of it. Now today I get a call from Caliber Collision who is coming to replace my windshield. So I won't be getting an OEM windshield and waited two months for nothing. Horrible communication and very disappointed. Only giving two stars because of Todd, he was a pleasure to deal with.

Had an oil change where I mentioned that a battery alert is popping up, was told battery is fine and just go on with my life. 3 days later, got stranded in a parking e we other a toddler and a car full of groceries. Lost power steering, abs, all the warning lights were on and the car wouldn’t go. Towed the car in. 3 days later I was told they could t find anything wrong with the car…. Even though they had to jump it to get it moved into the service bay. I refused the answer and told the Gil they need to keep looking. Next they called and said there was a computer type problem they reset. Part of me is wondering if the car is fixed at all. I guess we’ll know in a few days. Hard to get anyone to answer the phone at this dealership, never have loaners available. We miss the old dealership in Texas

My service appointment was handled quickly . I purchased my Escape in 2016. My mileage was a little over 11,000 miles. I use it locally for groceries, getting my grandson to school, etc.

There are many types of dealerships out there. Some are all about the long-term relationship and focus on the customer experience, and others are all about volume and profit. Ford Littleton is the latter type of dealership. If you catch them right you will get a good deal. However, if you run into any snags, they will dump you yo make a buck. I ordered a 2021 F150 in February. The focus for me was on getting the best deal and this was the best price. Throughout the process I felt like I had to constantly push to get my order placed. Once placed, there were no updates from the dealer unless I reached out and asked. My truck was built in early March and then sat waiting for chips. Months went by with no updates and I saw the expected delivery date slip further and further back until ultimately Ford gave an October 31 delivery date. After reading various forums I learned that dealerships have the ability to move orders up and down and flag orders as hot in the system. When I called and asked I was told, “look, if you want the deal you got you will have to wait. We can make a lot more on your truck now so do what you want.” I finally made the hard decision after waiting for close to six months to cancel my order. Within one week of canceling, my truck moved through the build status and the ETA moved up to a July delivery. Obviously I reached out to try to get the truck and was told they weren’t going to give me the deal I had and if I wanted my order I would have to pay almost $15k more. While this was definitely the dealer’ s right since the order had been canceled I definitely feel like I got screwed. Pushing my order out as far as they could so I would cancel and then jacking the price up was just not the type of dealer I will do business with (both sales and service) in the future. I would look elsewhere for your Ford vehicle needs.

We bought my 2020 Ford Explorer fall 2020 at your dealership and opted to add the Premium Maintenance Plan that included the “Full Synthetic Oil Option”. This plan includes 8 oil changes, wiper blades, other maintenance, and a guarantee of Ford replacement parts. We opted to have the first oil change prior to driving the car off the lot to replace the oil with the full synthetic oil the next service interval was to be performed at the 7500 miles. We brought the car in on 6/7/21 for regular maintenance that included an oil change, tire rotation ect. The service advisor was Sahara, invoice 210790. I arrived a few moments prior to my appointment and was the only one at the service desk. Sahara was rude from the moment I approached her, she had difficulty finding my car in the system even though I had an appointment. She stated something about the oil charge, and I explained that I had the Premium Maintenance she argued that I did not, I requested that she ask someone she said NO. I explained that we bought it with the purchase of the car she said I needed to “prove” it, I went out to the car and did not have what she needed. I told her we bought the car there could she ask someone in sales she said NO. She continued to argue and was becoming ruder this went on for a total of 15 minutes. I explained I live in Elizabeth (over an hour’s drive one way) and that my “proof” was at home, she told me there was nothing she could do. I told her that I was going to go to the sales side and see if they could help me. That is when the lady next to her said let me look, she found my car and the Premium Plan code. Sahara said it was coded wrong in their system, the other lady said no it was a Ford Plan ect. She said that was stupid, finally took my car and did the maintenance. She did tell me that it was due for DEF fluid I stated that service was for my truck (2014 F350 bought at the same dealership), and not my car she rudely and in a condescending manner stated, “well it is diesel, right”? I said no my car is gas she did not even acknowledge me let alone apologize for reading the wrong vehicle maintenance. She came and got me when done, I questioned the SAE 5W-30 SN SNPlus and asked if it was full synthetic, she RUDELY said in a condescending manner said, that is what SN means. (After further research that oil is a synthetic blend, not full synthetic.) She never apologized for the mix-up or the extended wait. I said thank you and she literally stared at me did not say thank you for your business not a word. We have called multiple times and left messages for the service manager for a week now no calls back. We have a contract that states full synthetic, so we still need to address that issue. There are a lot closer Ford dealerships, but we buy and service all our cars & trucks there please tell me why when I was treated like this and why my repeated requests to talk to someone else were denied. We paid a lot of money for the Maintenance Plan partially because we want factory parts, full synthetic oil, but mostly because we want it to be easy with NO HASSLES. I am bringing my car back on 6/28 for a warranty issue as my back vent is not working Sahara said it could not be seen on the 6/7 that it was warranty work. I do not want to be treated like this so how can this be avoided? I will keep a copy of the contract in my car so that I have proof going forward. Because the contract is with Auto Nation, we understand that we must bring our car to your dealership and cannot use it at another Ford dealership.

I had an appointment to have my car looked at on Thursday at 8:30am. I was called that evening saying their one guy wouldn?t be able to look at it until Friday morning. Ok. Well Friday evening comes and I get a call saying the guy couldn?t look at it until Monday evening... I ended up going else where! And my car was looked at the same day at this other place and fixed up within two.

My appointment was for 11 a.m. I had to wait 2 hours Have never had a wait like this before They did credit my invoice a bit

Very friendly service people always let you know how your car is coming along

Very pleasant experience. No run around. Started via the internet. Negotiated the trade in over the phone and settled upon a net price, which was honored upon the site visit. Live 300 miles from the dealership. It was worth the trip.

UPDATE 06/12/21 AUTO NATION FORD LITTLETON now gets 1* from me, shortly after posting my review I was glad to see a response from the "owner" that he was concerned about my transaction from his store. I contacted them 3 times like they asked me to and haven't heard back yet. These responses from the "OWNER" is nothing more that P.R. lip service to make it look like they give a crap and I will tell you first hand THEY DO NOT CARE about you after transaction is completed. Jay Smith G.M. I am still awaiting your call.

Very happy with customer service Josh is awesome to work with

The people are friendly and try there best to make you fell good

Waited five days for rear brakes replacement much appreciated but when I finally picked up car fuel tank was empty. Since I assumed dealer had filled tank as is customary and was orienting myself to different vehicle I ran out of gas about 15 miles out. Had to coast and hike to gas station. Someone dropped ball.

Excellent service-listened to all my concerns. Fixed what needed to be fixed.

Last two visits have been very unsatisfactory. Went in for an oil change and the service department tried to sell me $1,700 in additional unnecessary services. My recent experience was even worse. Went in complaining about a bad battery. Had two episodes with it being totally drained within the last 30 days. The battery is only 15 months old and was purchased through another Ford dealership. This is the 3rd battery in 5 years to go bad. I pointed out a recall notice that I received in September 2021 for a potential faulty fan relay switch that could leave a battery drained. I asked for an appointment to replace the switch and for a new battery under the Ford product warranty. Was denied the recall service and the warranty replacement because they said both switch and battery checked out fine. They were unable to explain adequately what else would cause the battery to drain. Said my only option was to purchase a new battery 😠😠😠

Got my truck in on short notice and out on time.

It was an excellent experience. Kevin was great! I love my truck!!

Great service ….great people…fair price…quick in and out

First the good. The car I purchased was priced fairly. For the most part the car was in good shape for the age. Now, the not so good. This was a cash deal so it should be nice and easy. I get to the finance guy to sign the customary paper work and out comes the high pressure sales pitch on the extended warranty. Granted this car was $14,000 and his warranty price was either $4400 or $4800 bumper to bumper. I was so shocked I can't remember the exact price and I told him right away thanks but no thanks. After signing a few more documents out comes the warranty spiel again but oh...this time I can have it for "cost" $2400. Really.. Suppose I took it at $4400 would you feel good about that auto nation? Padding your overhead that much. 2nd issue..I asked for a second key fob. Salesman say it was only traded in with one. Thats fine, go make another one. Nope. I find out after the fact Lexus wants $500 to replace/reprogram spare key. Now I know why they said they only had 1. I think a dealer this size has the ability to get a spare key. Finally to top off my review or not to top off my day I get into the car to drive 60 miles home and look at just under 1/2 tank of gas. Sometimes its the little things that dealer don't do that ruin a buying experience. Like when I notified the Salesman my mechanic (whom went onsite to inspect car) found the car to be a little dirty inside and found the rear view mirror loose. Salesman say no problem we'll detail it before you pick it up in the morning and tighten the mirror. Neither was done.

Mandy communicated well throughout the process. When the repairs were more challenging to figure out and address, they were fair in getting my truck back to normal.

Had a 30K service on my Ford Escape. Work was done as prescribed, staff was pleasant and informative, got a ride home and back, all was done on time. Thanks to Mandy the service rep and Dottie the shuttle driver.

Made a device appointment to bring my truck in for service. When I got there at 7am they told me they were behind(my appointment was at 9am). I called at 4pm to get status and they told me it hasn’t been touched. They said I could leave it and they could look at it (on Saturday). I talked to the director and I asked him the chances of them looking at it on Saturday and he said 50/50. What is the point of having an appointment if they can’t get to it. Also why couldn’t they have called the night before telling me not to bring it in what a joke.

Fast friendly service from salesman all the way to finance manager

Went in for an oil change after purchasing a prepaid plan. Boy do I regret that! I set an appointment a few months ago and arrived right on time. The service desk was very unfriendly, never introduced themselves, and quite frankly made me feel unwelcome. The oil change too just over an hour, which to Auto Nation?s credit is exactly how long the quoted me and is the only reason they got 2 stars. After the appointment I asked if it was possible for them to wash my truck (something standard at every large dealer I?ve ever dealt with). They suggested I buy a $100 detail service since ?that?s not something [they] do?. I declined the service and went on my way. I found my truck mirror (passenger side) folded closed for no discernible reason, there was plenty of room around me. Is that a big deal? No. But all of the little things added up to a poor overall experience.

I had called to ask to have my car back by a certain time as I had to be somewhere and could not be late. I was told it would be fine as normally it was a 1.5-2hr service.the manager never bothered to call me back. So when I took it in the question was met with rudeness at first. I get it that person may not have known the situation. I had to repeatedly say I would take the car elsewhere if they couldn’t give it back by 1:30. I waited a month this appointment I would have taken it to a place I hate if they were going to back out. They got my car back to me in less time then expected I am not sure if the guy thought I was saying 12:30 and 1:30 but I got my card back in time 102 for an oil change and tire rotation is on the high end

Good quick service and timely updates regarding the status of the repair.

We purchased 2 trucks from these guys and have had them for less than 3 days and just keep finding issues with them. Driver's side mirror doesn't work, windshield wipers are torn, the strap you pull to move the back seat is missing, one of the keys is broken. They removed the floor mats from both trucks (I presume to clean them) but then didn't put them back (they were obviously there initially as the carpets are in perfect condition) - but they won't replace them, they also removed the rubber insert in the drink holder and didn't replace it. I don't know what their problem is or how they are still in business.

Kelly Goplin was professional, polite, and respectful through the entire process. I was surprisingly pleased at the experience from a nationwide chain of dealerships. The convenience outweighed the few more dollars I might have made selling my truck privately. The offer they gave me was very fair and competitive. I honestly never thought I would sell to a dealer! I felt relief when i got home. A win/win from my perspective.

They did a great job with the repairs and kept in touch to update me along the way.

The finance guy was very pushy and tried to tell me how to fill out my check. Shady business person and I don’t trust them to do business with in the future. The sales manager was condescending when I took the truck back for service he obviously does not like repeat business I’m sorry I ever went there in the first place. Not sure why I can’t change the star rating but it is not even a one.!

We had a great purchasing experience. Unfortunately, after having our vehicle for a little more than a year, I was rear ended at a stop light and it was totaled. We had purchased a warranty and gap insurance, that we didn’t end up needing. I was told that those refunds would be sent to the bank that held the auto loan and any overage would be refunded to me by the bank. This is what happened with the warranty refund... we are still waiting on the gap refund. The bank told me in March they issued a check for it, but we never received it. I called the bank last week and learned that they canceled the check they sent because Autonation told the bank they issued us the gap refund directly. We have yet to receive this, I’m not even sure it’s true. Someone said they’d look into it, but I haven’t heard back. The finance department is nearly impossible to get a hold of. We had a similar experience with another Autonation dealer when we paid a vehicle off early. We will probably never buy from Autonation again as a result. Just seems to be how these guys operate.

Great customer service and they were able to Fix my problem.

Disappointing experience trying to look at a vehicle advertised as available that either isn’t available or they couldn’t find.

Great car buying experience. The sales manager Justin was very helpful during the process. The sales agent Jareth was very attentive to our needs in a vehicle and helped find the perfect one for our family. Thank you!

I had a great experience with my vehicle repairs. The work was completed ahead of schedule.

I like the service and knowledge of the mechanics, and professionalism of the advisor.

Jesika Galbraith gave us prompt service and kept us informed on the repairs from a recall. She was very polite and informative and we were very pleased overall. I would give her 5 stars. Doug and (Marilyn) Brader

When my car had a dead battery recently, I was able to get an appointment on the same day to get the battery charged and the malfunction that caused the dead battery fixed. Great job!

Hadn't had my Edge in since 2019 because of the pandemic. It was great service and working with John Watt was so nice and easy.

I had to wait a while for my truck but it was worth it I do like its

Great experience. No hassles just good quality service.

I initially scheduled this and when I took it in I was told I needed to leave it all day. I was not told that by the scheduler. So I rescheduled and made arrangements to have a friend pick me up. The car was done in about 4 hours which was great.

we have bought two cars from there. we feel we have always been treated fairly and our best interest was considered. we recently had service done on a used car we bought there. John went out of his way to make sure the service was done correctly and within our budget. we were kept informed of the progress until the service was completed

Salesman was great. Easy process. Finance guy was rude and acted like we were an inconvenience after rejecting the loan he was pushing.

Great communication with the service advisor. Service department did a great job.

Josh was wonderful to work with and communicated well throughout the repair process. Excellent work and great service!

Having arrived early for my appointment, I expected to wait, but I was worked in quickly. The service rep did not treat me as an ignorant woman. Things that needed to be done were discussed in advance. I was in and out in great time.

Overall OUTSTANDING new truck buying experience. It had been 14 years since I last purchased a last new vehicle, but Jacob and the team at Autonation made it quick and painless. I shopped around for over 6 months before deciding to shop with Autonation. They beat the next best price for my 2021 F150 by over $3k!!!

Mandy Bell helped me with a repair on my car. She was very communicative and kind. They were able to get me into a loner car when we discovered the repair would take a little longer. Over all it was a good experience.

Nothing but problems with both the Vehicle I bought (King Ranch F-150) and Auto Nations Service Department. At 55k miles they billed Ford for a New Turbo and a exhaust manifold. Same thing happened at 63k miles and they did everything in their power to avoid fixing it. 3 thousand miles out of warranty with a known issue that they replaced 6 months earlier. I tried reaching out to service management, the sales team and the sales team management... no one ever has any accountability. They have this second rate USED-CAR shop, so if you buy a preowned vehicle from Auto Nation Ford, they wont even talk to you at the actual service department you have to deal with this run down shop behind the actual dealer. Michael, the USED-CAR Service Manager screens calls and doesn't return calls. After having the car for several days and doing nothing to fix it, I tried to get ahold of this department over 8 separate times on a Friday, the manager... knowing if they ignored me on a Friday they wouldn't be open all weekend and could keep my truck without dealing with me. I expect games like this from service advisors but even the management at this place delays and deceives. 7 days without a loaner and nothing fixed, just games. They pass all liability and ownership onto the Manufacturer who also weasels out of fixing (Sad day for a Ford Guy). Buy elsewhere, absolutely get your Ford serviced anywhere else. For the record I own a 2020 Ford Expedition, a 2016 King Ranch ( I regret buying from them) and have previously owned a 2014 F150, a 2012 F150 and a 2014 Ford Expedition, a 2001 Ford F150, and 12 other Fords. I own a small business so I regularly cycle through Fords, wrong person to xxxx off.

I am very happy with my purchase and the dealership. Nothing is perfect thpugh and considering the one price type of dealership it still seemed to take longer than it should. Overall though Kevin was very helpful with the process and so was the Manager

This was a great buying experience. From the beginning to end of my truck purchase everyone involved was professional, friendly and knowledgeable. They made it as easy as possible which helped the process be fun. I never felt like I was being sold, just helped with my purchase. I would not skip over this dealership.

Quick, helpful people. In and out service

Customer service was friendly only issue was trying to reach the representative that assisted me after multiple calls due to the snow storm

Exceptional extra help given when an emergency happened

Mandy was super friendly and helpful. She was able to find a discount for my car and now my car runs smoothly with no problems. I?ll definitely bring it back here if I have issues again!

The service was great the service tech was pleasant and helpful my car was in and out faster than I had expected. So far they have been a great service Dept.

Great experience with very knowledgeable staff. No pressure sales made purchase a pleasant experience!!!

I ordered a new build from the ground up. Lon Arnold was my salesman. He was experienced, knowledgeable, friendly, and kept on top of my order from the first meeting to the delivery. I've never had such a great experience at a car dealership before. I'll be back when I'm ready for another one!

Lon Arnold was my salesman and was with me every step of the way on my build order. This was the best experience I've ever had at a car dealership. I'll be back when I'm ready for another!

Josh Crowder is my favorite service advisor. He is very professional, prompt and attentive.

I have worked with Andrew in the past and have recently worked with Jack. They both have served me and my vehicle with excellence! The day I dropped my car off, I had a update within a couple hours. The last repair I had with Jack, my vehicle was fixed and ready to go that same day.

I had to contact service several times to get an appointment. But once we did get it scheduled, the work was completed. It did take four days to get the work completed, and I had to call to get an update because I was told it would be two days.

Quality service. Staff was responsive and helpful. The facility was clean.

Mandy in service got our replacement part in a timely fashion and got it installed quickly.

Went in for an oil change. The gentleman that helped me was extremely courteous and professional. It was an easy painless experience.however it took 3 hours for a oil change and 1 month for the appointment. They didn’t check the fluids.

Had a warranty and they got me a new tire same day! However I was encouraged to buy a tire rotation and alignment. After getting home, I noticed that the team had not performed a rotation. The new tire was on the same spot that the flat was, also I knew which tires were missing valve caps. I called and was promised a refund. A week goes by and no refund. Had to go into the shop and it was the refund was issued on the spot. My concern was if the team missed a rotation yet signed off as complete, how do I know if they did the same thing for the alignment? Usually i get a compter print out of before and after... this time nothing. I asked the customer service associate to provide info making sure it was done since I was sold the service and paid 150 dollars. He said I would get an email later on with proof of the service... 2 weeks later.... Nothing. If I cant trust the techs or sales people that my money was well spent, and they cannot communicate with me, I wont go back. Hope this gets read well. People were nice but there should never be a doubt in my mind that my car was taken good care of.

Professional service of my vehicle. Easy in and out for my service appointment.

Had a warranty and they got me a new tire same day! However I was encouraged to buy a tire rotation and alignment. After getting home, I noticed that the team had not performed a rotation. The new tire was on the same spot that the flat was, also I knew which tires were missing valve caps. I called and was promised a refund. A week goes by and no refund. Had to go into the shop and it was the refund was issued on the spot. My concern was if the team missed a rotation yet signed off as complete, how do I know if they did the same thing for the alignment? Usually i get a compter print out of before and after... this time nothing. I asked the customer service associate to provide info making sure it was done since I was sold the service and paid 150 dollars. He said I would get an email later on with proof of the service... 2 weeks later.... Nothing. If I cant trust the techs or sales people that my money was well spent, and they cannot communicate with me, I wont go back. Hope this gets read well. People were nice but there should never be a doubt in my mind that my car was taken good care of.

Great service each and every time! Thank you to Kevin for getting tires on my Escape ahead of this storm! You went above and beyond helping me during some challenging circumstances! I feel tons safer on the road . Thank all of your staff! I appreciate their dedication!

I bought my daughter a used car. Apparently I did not spend enough money for the Sales Manager Justin Allen to pay any attention to my complaints. The AutoNation 50 Point inspection is only for safety and I was expecting too much he said. No where does it say that the inspection isn't really a thorough inspection. What it is is misleading. They changed the air filter because it was dirty. THAT would have been dangerous? Yet the loose ball joint was checked off as meeting standards and my mechanic said it was dangerous. The leaking C/V boot and the leaking strut met their standard without any disclosure. Their standard defines leaking as normal and no need to disclose something that is 'normal'. The oil leak was noted, as was the differential leak. They changed the oil and filter which did not fix the leak, but they didn't disclose that, leading me to think that it did. They replaced the differential seal and that did fix the problem, though they didn't specify that either. Because they do mention little things like the air filter being dirty, it leads one to think that of course they would tell you if there was a part leaking or on the verge of failure. Omission of these facts is the same as lying about them. I feel lied to and a little stupid for not seeing through their scam. They said I could return the car, but refused to repair anything because I bought it 'AS IS'. My opinion of 'AS IS' was based upon their inspection which was nothing but an omission of facts and a lie. I chose to keep the car and have it repaired because my daughter loves it. I will never do business with this dealership again. Especially not for the $50,000 Mustang sitting there!

Andrew was very friendly and helpful from the moment I arrived. He has an upbeat attitude and should be considered an asset to your company. All work was completed on time and communication was excellent!

Thank you Andrew! My Expedition was having some problems starting. Andrew made sure to provide me with updates and even called to ask where it was normally parked to see if that could have been the issue. Once they found it was the fuel pump, the part was ordered and replaced within a day. Even though Andrew wasn’t there the day I picked it up, he made sure someone else followed up with me.

I had to get a recall fixed on my car. The employees at Ford Auto Nation were easy to work with. I highly recommend them!

Overall pretty quick process with purchasing a car. Christina Mualin was Phenomenal. Avery was awesome. Thanks AutoNation for a wonderful experience.

I was there to trade in my car and get a new Escape, the whole process was made very easy and within a couple of hours I got everything I was looking for, great service

Had a 20k oil change and some small maintenance items to do. Came in 30 minutes prior to my appointment and was out and done at my original appointment time.

Cost is a bit high compared to other services that are available.

Great job analyzing problem and getting it fixed the same day

I traded in my car and purchased a new car at AutoNation Ford Littleton. It was a smooth and easy process. My salesman, Jacob Yeisley, and the finance team were very friendly and helpful.

Jessika did a fabulous job with my recall. I scheduled my appointment and she was ready for me when I arrived. Turn around was quick and painless. Thanks for the awesome job.

We went in ford to look at upgrading are f150 to a newer 1. We did it loved are sales guy . Very polite and honest. Took his time with us . He was on are side as in price and payment. Far offer on are trade. Finc was awesome as well. We have bought 5 different vehicles from this dealership in are past for my self , hubby , and are kids. We will always be back. Thank you for everything and see everyone soon. Kim Seymour

Jessica was wonderful as always. I initially had an appt fir Friday and they were able to accommodate me and switch to Tuesday

Ridiculously overpriced for repairs.

Love my Explorer. Took it in for my first oil change, fast, easy, on my way. Great staff, even help change my appointment to a time that works for me.

Josh was my service representative and was just terrific. He was on top of my repairs the whole day and got my needed repairs done in a very timely manner. I couldn't be happier with Josh's service contributions.

Service coordinator John Watt was courteous and helpful. Appreciate the service, thanks!

Kimberly was very friendly and knowledgeable. She was very helpful in my purchase.

The service at Auto Nation Ford is exceptional and their attention to detail is outstanding.

AutoNation did an outstanding job in dealing with my multiple requests to have the issue for the service I brought the vehicle in for reviewed. They reviewed it three times with multiple technicians and even waved my warranty deductible fee!! I highly recommend AutoNation Ford Littleton Colorado to any Ford owner!

Recommending Auto Nation North as well as Auto Nation Ford Littleton and Auto Nation Lakewood to my family was easy because of the exemplary service and great deals we all have received.

Rebeka was detailed about taking information. Very helpful Fixing sliding glass roof. Found lots of unknown scratches on pillars. COVID measures were not clear

Very easy, great communication the whole way through.

All fixed thank you for the help. I got the car back in a pretty short as I had to reschedule.

Not too happy with service at this location. When you drive your car into the facility no one greets you. You stand and wait at the service desk hoping someone will help you. I know these are covid times but I miss a technician greeting you with a clipboard to check you in. Also after returning a loaner car with a full tank and receipt for gas refill, I was charged $2.80. I called about the charge and was told that someone would call me back. That didn't happen. I called back and talked to a technician and was sent to voicemail since the person in charge of loaner vehicles would not be in until Monday. I know this is a small charge but it is the principle of the matter. It was by chance that I checked my bank statement. Hoping this will get resolved.

Great customer experience! Met our expectations. Love our new F150!

My last two visits for service and warrenty work were at Auto Nation Ford on Broadway. I was frustrated with my previous Ford dealership because there was such bad communication and lack of consideration regarding the length of time it took to service my car. When I reached out to Jack at Auto Nation he was able to get my car in for service quickly. Every step of the way he kept myself and my husband informed and was the utmost professional. Jack understood that I must have my car for work, so when a part issue arose he was able to get me a loaner while the new part was shipped. I've been super satisfied with every single person I've had interaction with and would definitely recommend Auto Nation Ford and Jack Hubert.

Jack always takes good care of me and my F150 regular service needs.

I do not want to go back and forth on trying to get the best price. I want the best price up front so I can decide if I can afford the vehicle which is exactly the way AutoNation does business. Buying is my decision no pressure.

Efficient and quick. Service rep was courteous, friendly and great to talk to.

John was very helpful in getting my F150 fixed. It had an issue the other day but all is good for now..

I purchased my F250 Replacement from this dealer on 01/26/2021. During purchasing, the senoir sell representative Mr. Gil was very nice and very professional to guide me about my new vehicle. I added update, he gave me very important information about my components. I am very happy with his assistant and recommend other buyers to contact him if you want to buy your vehicle from this store. However, I also not happy with its finance department. When I received documents, the options paper shows them in main area but no option was shown in incompatible location. I didn't realize I should not accept them and made mistake. After back home, I saw this problem and went to this store tried to cancel my options next morning. When I met Ali in Finance department, he rejected my cancellation. In the afternoon, I saw that there were cancellation items in Agreements. I also saw this statement from AutoNation website which said buyer can cancel their any protection product in any time. I couldn't understand why Mr. Ali refused my cancellation just because this cancellation will affect his bonus? I contacted AutoNation Main Service in Florida. He registered my claim to linked to this store. I was told that this dealer would contact with 4-5 days to resolve my problem. For this experience, I advice buyers must be careful your contract and should not trust it's finance staffs. I also recommend AutoNation Littleton company that you should training your employees and do not let them make troubles for your company. This store has not only very nice sell representative but also very bad Finance staffs. Update 02/02/2021: I received call in last weekend from Financial staff for a cancellation appointment. When I went his office today, he cancelled four plans except Appearance Plan. He said that this plan was belonged to Sale Department. When I back home checked document and saw that it is one of Automation's Economy Option! I could not understand why AutoNation Littleton Ford rejected to cancel? I am waiting this store to give me a reasonable explains. Update 02/03/2021: I received a call from a finance guy of this store in this noontime. He said that he could not cancel this Appearance Protection plan because he didn't add it and didn't know who add it. I told me that I could contact anybody I want for it. It is real wild. Why did this store do that to the customer?

I can?t remember the main contact person that I had. She was great. Personable and knowledgeable.

Excellent Experience! Service representative was very helpful and provided a good status on the condition of my vehicle.

Worked with Jack at the Littleton Ford Service Department. He was the best service department rep I have ever worked with. He was quick and to the point and communicated clearly throughout the entire process. Hands down the best experience I have had with a service department rep.

Service adviser took good care and the tecs got it done right! I had just had two tires put on my truck a Phil long Ford in Denver they broke one of my sencers in my tires and the balance job was so bad I felt like I was hopping down the road a night mare but Auto Nation Ford of littlton found the problems and fixed them I will be ack for my next service Thanks team that could have caused someone to be hurt

Ben Duran was an excellent sales man. car drives great.

Big thanks to Autonation Ford for diagnosing and fixing an electrical issue on my 19 Expedition. I took this to another dealer (closer to home)and they didn?t know how to fix. Autonation is closer to my work but I?ve been working from home so it wasn?t my first pick. There?s a reason I will drive the extra distance to get my vehicle worked on in the futur. The issue was diagnosed and resolved quickly all in the same visit. Thank you Jack and Forest!

It was good service and done in a timely manner.

I received a notice from Ford that my back up camera on my 2020 F-150 had been recalled so I needed to take it to a dealership for repairs. I didn't buy my F-150 from AutoNation but it was the closest place to have the service done at the time. From my first phone call to the time I picked up my F-150 they were very friendly and helpful in every way. My truck was finished early and the work was done right and to my satisfaction.

Buying a new Bronco Sport was made easy with Dan McNamee answering all my questions and concerns. He was not a "high Pressure" salesman. Was able to finance the balance after returning my leased vehicle. Everything went smoothly.

I purchased a previously owned F-150 truck from AutoNation with the great help from Kevin Laurie. It was so easy!! I found the truck online, sent and email to AutoNation and within a few minutes Kevin Laurie sent me an email, left a phone message answering a few questions that I had. Kevin gave me a few options for times if I would like to see the truck. We met as scheduled. Kevin showed me the truck, pointed out some features and we took it for a drive. Kevin is very pleasant, easy going and informative. No pressure to purchase anything. I bought it. A couple of days later I noticed I didn't have access to the door code lock, needed a spare key and the air filter didn't have a cover. I sent and email to Kevin, he responded quickly with and appointment to bring it in. Took the truck in, within 15 minutes had the code, Kevin bought me a second key fob and gave me information about my truck air system. ( I didn't know the system was an open air system). Great service, kept appointments as promised, other people working there seemed to be very attentive and ready to help if I needed it. I would recommend AutoNation and especially calling Kevin Laurie.

Unfortunately, this place has slowly gone down hill over the past year. The past two times I have brought my wife's Escape to Autonation for basic service, they have not done what I've specifically asked for, and also have tried charging me for work not performed. The first time, which was approximately four months ago, I asked for a Full synthetic oil change as I always do. When I picked up the vehicle, I was charged for full synthetic oil until I asked for clarification on the service provided, and was told they did not use Full synthetic oil. Thankfully I was able to get the receipt and paperwork changed to reflect correct services, but had I not asked, I would have never found out. Most recently, I brought the vehicle in for another service, and asked for a skid plate to be reinstalled that had fallen off, an oil change, and tire rotation. After standing in the waiting area, asking several people for help, and watching people who came in after I did be greeted before I did, Mandy was the only person to offer help. Long story short, when I explained to her the services I needed done, she understood and called to notify me the work was finished in a very fast amount of time. When I came to pick the vehicle up, I double checked the work performed, and of course it was another disaster. The skid plate was not reinstalled correctly, and grease was smeared all over the outside and inside of the driver door and seat. Not just a little bit either, big chunks of grease. The management team needs to have some retraining with employees because with this happening several times and the total disregard for customer vehicles, I guarantee this has happened to more people than just me. I know it has been a rough past year for many people, but this is a bit ridiculous. If these people don't want to do their jobs, there are many others out there looking for employment who might do a better job.

Repairs were completed timely! My Customer Service rep was amazing!

Buying process started a little rocky, but they recovered and came through in the end. Once we got moving, the process was smooth and enjoyable - truly can't say that about any car buying process in the past.

Excellent I've been doing business with them for a long time.

I took my brand new car in to have a minor problem with an armrest corrected (it was), and to have a MAJOR problem with the hybrid powertrain module investigated and corrected. Briefly, the powertrain module disabled the gasoline engine without warning while the car was on the road. Mandy took down all of the information that I was able to provide, and over a period of several days, efforts were made to find the cause of the problem so that it could be corrected. Unfortunately, no cause was found and despite 3 test drives, the problem did not recur and it remains unresolved. An intermittent problem that produces no codes or other evidence of a possible cause is a huge problem for both the dealership and the vehicle owner, especially when the problem creates a major safety issue. This was the situation here, and it was disappointing that no cause was found. However, I felt that the problem was taken seriously and everyone really tried to find out what had gone wrong. I will not hesitate to take the car back to this dealership for service and repair in the future.

Autonation ford helped me get new tires on my car with an oil change and alignment in no time. I was able to get back out ok the road with no issues. thank you autonation

Very friendly employees. I love my Escape! We will definitely be back for our next vehicle.

Great service, great deal, simple quick easy process from start to finish

The place and the service was Great.. Excellent I will for sure come back for another service for my Ford Explorer 2016 car Thank you

Jack in service did an outstanding job taking care of our service issues.

Quickly scheduled and the work was done as quickly, too!

Great service, Jesika made sure to provide updates when she had them.

I've routinely had my Ford Edge serviced at AutoNation. It started with a purchase of a warranty service program I purchased with the vehicle. Each time I arrive at AutoNation for my scheduled appointment my vehicle is checked in immediately and I usually wait in their customer service waiting area. The waiting area has comfortable chairs, TV, and great coffee machines. My vehicle is always given a comprehensive safety check and I'm out the door. Easy, great service.

I stopped in at the service department to have my brakes checked when they suddenly felt like they weren't working. They were able to accommodate me on short notice, and the technician diagnosed the problem quickly. They originally quoted me for repairs that were out of my price range, and they were able to give a good risk-benefit breakdown for each item on the list. I ended up only replacing the brake pads, and they saved me $80 on the original quote. Overall, very satisfied and grateful!

Good service. Dropped the car off on Wednesday before Christmas. They said they might not have it done until the following Monday, but they finished it Christmas eve.

No issues with repair of my Explorer

I have bought countless cars over my lifetime for myself or family members and Autonation was truly a standout positive experience! Dealership worked with me to find exactly what I wanted, gave me a great deal, was extremely responsive and took care of all my concerns.

recall plus others repairs done rep jesika did a great job

The battery in my daughter's Explorer hit the end and without an appointment, we drove into the service garage to see if the old battery was still under warranty. We were immediately taken care of with outstanding service. Even though we didn't have an appointment, they took our Explorer immediately into the shop and replaced the battery (which was indeed still under warranty). All with wonderful customer service. Thank you team!

Internet Sales Representative Mike Nixon treated me with professionalism and helped me find the perfect vehicle for my needs due to my disabilities. Mike was able to help me get the most money for my trade ins and was able to help me negotiate a fair deal on a new 2020 Ford Ranger. I had a minor issue with the Ranger and New Car Manager Justin Allen got involved with helping me and Justin listened to my concerns and understood where I was coming from. Justin and I were able to agree on a resolution that we were both satisfied with and the minor issue was resolved. Justin and Mike did not have to do anything to help me out, but Mike and Justin went above and beyond to make sure I was satisfied with my brand-new Ranger and AutoNation Ford. If you are in the market for a used vehicle or a New Ford vehicle, I would highly recommend you contact Mike at AutoNation Ford on S Broadway. Mike will go out of his way to help you find a vehicle that works for you and will be upfront and honest with you. Mike is knowledgeable about vehicles and Mike will get the best deal he can for you. Mike is about helping you and AutoNation come to an agreement on a vehicle that is fair and reasonable for you and AutoNation. Tom R.

Internet Sales Representative Mike Nixon treated me with professionalism and helped me find the perfect vehicle for my needs due to my disabilities. Mike was able to help me get the most money for my trade ins and was able to help me negotiate a fair deal on a new 2020 Ford Ranger. I had a minor issue with the Ranger and New Car Manager Justin Allen got involved with helping me and Justin listened to my concerns and understood where I was coming from. Justin and I were able to agree on a resolution that we were both satisfied with and the minor issue was resolved. Justin and Mike did not have to do anything to help me out, but Mike and Justin went above and beyond to make sure I was satisfied with my brand-new Ranger and AutoNation Ford. If you are in the market for a used vehicle or a New Ford vehicle, I would highly recommend you contact Mike at AutoNation Ford on S Broadway. Mike will go out of his way to help you find a vehicle that works for you and will be upfront and honest with you. Mike is knowledgeable about vehicles and Mike will get the best deal he can for you. Mike is about helping you and AutoNation come to an agreement on a vehicle that is fair and reasonable for you and AutoNation. Tom R.

Fast service on a warranty issue. Great dealership and service department is the best.

The car kept dying. Went in they replaced the battery, and it continued to die and other issues arose. Went back in and fixed more issues. Car hasn?t died yet but something else is wrong now. The loaner vehicle second go round was very helpful. I wish the service rep was more attentive and would reach out more frequently for progress updates. Wish they would have went over the corrections at check out at the vehicle so we would have found the new issue before I left.

They did a great job changing my oil and rotating my tires.

Jesika Galbraith understands people. She was able to handle our automotive issues in a professional manner. Her ability to communicate effectively aided in my understanding of the process and time line of the necessary repairs. It is my recommendation that anyone who needs repairs done only work with her.

Took car in for leaks. The leaks are visible on driveway They couldn?t find any though Car still leaking

Good communication by Josh!

I had a issue of hearing a clunk when the breaking came to a halt - they said couldn't find anything even went on a test drive (which I doubt). Took my vehicle to my local mechanic, found the issue immediately, remedied it, told that if left unaddressed it would have been dangerous. this is the 2nd disappointing episode I have had at Autonation, the 1st one took them over 6 weeks and multiple visits to remedy - I certainly would never recommend this service center - additionally I had to wait 5 days for an appointment.

Oil change and discussion of clunk in back end or transmission.

Very helpful service. My 2015 Ford was recalled The service showed my car was not affected.

I service I requested was preformed. The issue was the message on the dash came up as a Powertrain malfunction and the dealer didn't have a tech available to preform this work so I have to take it to another dealer. Just an inconvenience

Jesika was very responsive. She returned my call promptly and kept me apprised of any additional work that was needed. Friendly and courteous.

Bought our new Expedition at Autonation. Kim was great. No pressure!

They were replaced my cameras on a recall. Jessica provided excellent service.

Brought in truck because it was having electrical issues and gauge issues. Was told it was because of the front bumper damage from a deer that went underneath. I have 2 other mechanics look at it and state it?s not from that. There?s a short in the vehicle and it should be covered under warranty!! A whole week they had it. Now I have a truck that won?t start just sittting. Not happy

My 2013 Explorer was having steering and handling problems. I brought the vehicle to AutoNation Ford in Littleton and described the problems to Kevin Skelton a service advisor. The problems were diagnosed and described to me in a clear manner by Kevin . He outlined what maintenance and repair needed to be performed and the associated costs. I had questions which Kevin answered to my satisfaction - even going out into the shop to clarify an answer with the involved technicians. Appointments were made to perform the repair and completed as promised with Kevin keeping me informed. Premature tire wear noted by the technician necessitated replacement of all four tires. Kevin contacted the tire manufacturer and arranged for new tires under the tire warranty saving me several hundred dollars . Kevin took the time to make me a satisfied customer.

I called ahead to get things started, with the vehicle I was interested in and gave my financing info to speed things up. When I arrived the vehicle was ready to test and everything went fast. I?m happy with my F150 and will definitely buy my next vehicle from them.

Service was quick and on schedule. Website just needs to say call for appointment since it's the only way to get one.

AutoNation Ford is the way to go. Everything was great from Jesika Galbraith our service advisor too the quick accurate service.

AutoNation Ford was very helpful in meeting my needs and requirements for my new vehicle purchase. I felt very comfortable with the team members that helped throughout the entire process. Thank you

Arrived for factory recall service and oil change. Immediately greeted by Jesika who asked the pertinent questions and directed me to my asst service mgr, Jack. He covered all details regarding my trucks scheduled appointment. I continue to be very pleased with the customer service provided at AutoNation Ford. Kudos to both Jack and Jesika !

Great experience! The service adviser was very helpful and my repairs were done quickly and efficiently.

Happy with my service and was treated professionally

Service on my F150 for a recall was very good and provided a loaned truck (2020 F150 XLT) Vehicle was done on time with no issues Thanks for great service

Great and prompt Service. Service department personal were excellent as well, especially Jack.

they wanted my truck for recall for two days, they called after 4 hours and said it was done. a great relief as i use it for work

I had a good buying experience and bought at a fair price. There was a glitch in finance regarding the sales tax collected, but it was resolved. Christina Mauldin was great to work was with!

Working with Jake Weakley at AutoNation Ford in Littleton, Colorado was a great experience. Jake worked hard to get all of the information I needed to finalize the deal quickly and has been in touch several times to check in to make sure everything is going ok after the sale.

Kevin my advisor did a great job explaining and answered my questions, I am a widow and have to get used to taking care of the car, it?s very intimidating to me so to have an advisor who is friendly and helpful means the world to me. Thank you.

excellent service. Always get good service and fair prices. would recommend to anyone.

Service was prompt and and service desk kept me informed on progress.

They had the vehicle that I was looking for and efficiently got me through financing with no problems. The vehicle just got out of their inspection and they even had the vehicle detailed and pressure washed after I purchased the vehicle. They have a big lot of Fords but they also have some different makes for a good deal. Highly recommend them. Well worth checking out and driving home in a vehicle that suits you!!

Sales staff is very personal, professional and thorough. Finance staff are very personable, professional, and thorough as well. The sales consultants took me through the dealership to better understand what services are available.

Found the truck I was looking for at AutoNation Ford. Dan was easy and knowledgeable to work with. I was able to trade in my 2005 F150, for the amount I was looking to get. All around great experience. Thank you

I brought my car in for my first oil change. I had scheduled an appointment and was told, initially, it could be an hour and a half. I got a call thirty minutes later it was done. I had asked for service to reset my information system to avoid messages and to troubleshoot the indexing issue I have been having with the USB since I purchased the vehicle in March, 2020, and was told that I would have to leave my vehicle for a day at another time. (this should have been reset at the time of purchase! ). I was told that my tires had been rotated (and how was I to know if they had!) and noticed that my low tire indicator was still on (putting air in the tires wasn't a part of the rotation! ). I also noticed they didn't reset on the oil change!

As always well taken care of. The customer service reps need to be a little more courteous to the customers. This visit felt like I was a bother to them.

Won’t work with you if you need paperwork redone they say that once you sign they can’t change it so it cost me another 300.00 at my courthouse just because they wouldn’t fix my paperwork. I was going to send two people there to buy vehicles, not now, hope it was worth it automation!!

Routine service and maintenance. Also go an alignment. They team was fast and friendly and had always done good work.

I specifically asked for the fluids to be topped off during a routine oil change. I left the dealership & the wiper fluid light came on. I called to talk to the service manager and left a message. My call was never returned.

Very helpful and honest saved us a lot of time and money

Jack went out of his way to find the parts they needed to repair the engine on my F-150.

Received a free 30 point inspection on my yr 2018 Ford Fusion Hybrid as my mfg warranty was going to expire in 4 weeks. Wanted piece of mind that there were no major issues. Also, changed out my Cabin Air Filter for the first time at 17000 miles. I received excellent service. Jesika was excellent. Thank you.

Mandy in the service department was a pleasure to work with. She was pleasant, professional, and prompt in all our communications.

Jesika was excellent at telling me items to be looked at in 90K maintenance, and the prices involved. The vehicle was also done within the timeframe she described.

Excellent service on my oil change. Customer rep Jesika went out of her way to answer questions. Good job!

The people that work there are so very helpful, Mandy in service took care of me and my truck as if we were hers, the mechanics that worked on my truck took great care to do the job right from point A to done, and for that I thank you ..

My 2018 escape was leaking oil - 2 days before a planned road trip. Immediately called Littelton Ford that evening to see if they could get me in without an appoitment. They had me drop it off the next morning so that they could look at it. I brought it in first thing and they were able to find time to review my issue - they took care of my problem and I got my car back the same day - outstanding service - appreciate all that they did in difficult times. They didnt have to get me in but they found a way. Highly recommend.

Great Experience every time have brought my vehicles in for service.

They were very attentive to my needs and followed thru on the promises that were in the agreement for the things that were owed to me.

Good job on the oil change but trying to charge me $900 plus more $ a new battery for a new wiring harness/terminal is a joke. And then you wouldn't call me back to discuss after I left 2 VM. I spent $6 on a bottle of coke and some white lightening grease and the battery terminal is now like brand new. $900-- you should be ashamed of yourselves for trying to sell un-needed services. Had battery tested at interstate battery and it is perfect. Will never return even though we bought the vehicle from them.

Jesika was great. She not only greeted me with a smile but was very knowledgeable about my service items with my ford truck. Every once in a while you run into a person that gives their all to make sure the customer is comfortable in the service that they are receiving, Jesika is this person. Thank you for a job well done, and Kudos for having a professional Employee like Jesika Sincerely, Dave Knaub

Another case of telling you what you want to hear. I purchased a $50k+ used truck. $50k is a good chunk of change for a used vehicle. I wanted my non-company truck purchase to be a certified pre-owned for this reason. Excited about the truck I saw at autonation littleton. I test drove the truck. The truck felt really strong but there were a few items of concern. I get it “used truck” but these items seemed like a non-issue for a Certified Pre-Owned vehicle from a dealership. Tires, Detail,172-point inspection and Check Engine light, “Yes we’ll get that taken care of”. 10 days later no word, I had to contact them. How is the truck coming? “Should be ready in 3 days”. Picked it up 3 days later. New tire, brakes and Oil change, awesome! but, Bumper stickers are still on it, only one key, washed with an extra coat of armour all (not a detail) and the engine light comes on within 2 hours of driving off. Brought it to my mechanic the next day to give it my own “172-point inspection” and check engine codes. Found an oil leak, old fuel filter (regular maintenance) and the check engine codes. I took it back, “We’ll get that taken care of” two days later I get a call “What needs to be done with the truck”. 5 days laters “we have 3 of 4 done, engine codes are not available, pick today or tomorrow”. It’s tomorrow night, No call. 21 days, 6 mails, 7 phone calls, 20+ texts and I’m still waiting for my truck. Now, I just want my money and trade-in back. Autonation's 5-day or 250 mile "Money-Back Guarantee". This has not been a pleasant experience and my confidence in autonation is tarnished.

I purchased a Ford Focus 2016, in a few months i had to have a new clutch put in. Law suit was settled this year but luckily I got rid of it and bought from Toyota. it's almost 4 months and they owe me money from my extended warranty that I did not use. Funny how I had to go to someone in another department in another state to get my refund processed. as of a month ago last status I got was it's in process. Funny how now I can't get anyone to give me information. well off to the better business bureau I go. Dont buy from these people they are horrible to deal with.

Great experience from start to finish

I bought a ford for its reliability but I am now stressed everyday i drive my car that me and my daughter will become stranded. I bought a 2015 focus with 55,000 miles. It started shifting rough in Oct I brought it in to discover ford knowingly put a shotty transmission clutch in them that damaged the transmission over time. They replaced the clutch and 6 months later it started having the same issue I brought it back in and now my whole transmission needs replaced and I am over my warranty by 1,000 miles. They bandaid my car in Oct so it would get me over my warranty so that they wouldn't have to replace it themselves! Them after they told me it needed replaced they said no actually just needs a seal and new clutch again so I paid $300 to have that done and not even a month later it is shuttering again and I have been told they don't have a tech to even work on it. I'm so frustrated I'm being taken advantage of. Stay clear of this dealership.

I have learned about few staff is not good job who hung up on me few time for no reason related light turn flash issue problem as well and struggled reach them what they said everything for sure or cover up on me.... waste my time since I bought it that paid them BS and play game! Plus financial dept to fill signed etc and he tried push on me to do add cost related warrenty for breakdown etc I said NO NO.... I feel not right what he was doing it to me. I am not happy at all I never see like this kind of terrible job what staff was doing. Sorry I have to says this which give one star as well. I NEVER buy at your location in the future.

Went in to purchase a new work truck, they had what we needed. We did the buying process on line. Everything went smooth. My son came down with me to pick up the truck and he purchased a truck himself. They made it easy and simple.

Bought a used car and the roof leaked rainfall within a month of purchase. Dealer fixed this issue within the 2 weeks of having my vehicle. Jack was fantastic getting back to me in a timely manner and keeping me up to date with everything even with my car took longer than planned.

good service, professional, quality facility, courteous

Warranty service was provided on time and as promised

Called and asked for a VERY SPECIFIC stock number. Salesman on the phone confirmed the truck was on the lot and ready. Showed up an hour later and the car had "sold". Was immediately offered a different truck in a different color at a HIGHER price. Manager, Justin, "attempted" at getting a number close to the car we came to orginally buy. Even had the GM on the phone supposedly.... Thousands over still. DO NOT RECOMMEND THIS DEALERSHIP. Legitimately would buy from any other dealership and plan on it... If you respond Social Media monitor as you have to below posts, I'd love for the GM to call us to discuss our experience.... but wait, you don't respond to any other comment that follows your copy & paste response.

Good people work there. They try hard to make you happy when you pick your car up.

they were quick and did a great job on recall's as well as an oil change.

we bought a 2019 expedition that had certified pre owned and had ro take it back because the front struts were bad and the rear brakes were bad. You chose to replace the struts but not the brakes. I had to have rear brakes and rotors replaced by some one else. I will never buy another car from you and will never use you for service on this one

My son and I went to this dealership to purchase a vehicle for him to be his daily driver. He was very excited to purchase a used Explorer we had test driven at AutoNation Ford in Littleton. His excitement changed to frustrated and angry soon after we got the vehicle home. About 4 days following our purchase we noticed an oil spot on the driveway. We found that this was because the oil was overfilled. Once the oil level was correct the leak stopped. About a week after we purchased the vehicle it started to leak transmission fluid on the driveway. We got it in to be looked at by a shop near our home. They could not tell us specifically where the leak was coming from unless they pulled the transmission. They did say the leak is very significant. When they were looking at it they told us it appears the vehicle had fallen off a rack recently. Some ac lines were crushed and the exhaust was pushed up against the transmission. They also found a bolt from the transmission just laying on some of the wiring in the area. The fluids were clean indicating they were replaced prior to our purchase of the car. We did not have the car repaired and parked it for now to figure out what to do next and not create damage to the transmission. When we purchased the vehicle we were pressured to purchase a warranty. The original price offered on the warranty was fairly significant. During our discussion the dealer came down multiple times to nearly one half the originally quoted amount. Still we could not purchase this warranty as we were at the max of our budget. Starting so high and then coming down to something nearly half of what was originally offered felt really uncomfortable. When we left the dealer we were very uneasy. The high pressure made us feel as though there may be an issue with the vehicle which was not disclosed and which they were aware of. I made numerous attempts that same day to reach out to the dealer to discuss the purchase. I was unable to get through after trying for about 4 hours. That all took place on a Saturday and the following Monday I was able to get ahold of the dealership. They said they would not honor the lowest price they quoted for the warranty on the day of purchase. It was about two days after that when we started having the oil leak issue and then another couple days after that the transmission started leaking. Our salesman reached out about a month later by email to see if we had anyone who needed a vehicle that we could refer to them. I outlined all the information I note above and that we are not happy and very frustrated as we are still trying to figure out how to fix the vehicle. I waited for a week and have not received any response of any kind. I am unhappy with AutoNation and will not refer anyone to them. The customer service is poor and I felt they were unethical in this whole purchase procedure. I wanted to go to a dealer I thought was reputable and would get my son a reliable car and an overall positive experience. It turns out to be just the opposite and we cannot drive the vehicle. Not a positive experience in any manner.

Car was damaged and repaired- looks very good and handling is also good. Do notice a fluid leak on garage floor and will monitor to see if it continues.

Service was much faster than I was quoted service is always great

Good work from Service Rep. Kept me informed of the progress on my vehicle. Got it done when they said they would.

Bought a little smaller truck to use around the ranch, got a great deal and worked worked with a really great honest internet salesman Dan. Love the Ranger and towing ability.

I dealt with Maddie and Jesika in the Service Department. They took me as a walk in and kept me updated on most every step of the process. The biggest plus was I got my car back when they said I would. Thank you Jesika and Maddie.

This dealership diagnosed the issues and gave me options on the repair of my vehicle. They were great on getting the job done in a short amount of time, and I am grateful!!!

Joshua was exceptional at customer service. He checked me in and when it was finished, walked me to my car. Made sure everything was good with my car after the service.

Professional, quick service. Gabe in tools is a top rate mechanic that I have been using for a number of years.

So I purchased a new Ford 150 Laredo. I must say I really love the truck. It is not only exactly what I wanted but it is really a nice truck. I had looked at a number of trucks and selected this model because of its many features especially towing capability. I looked at trucks on Sundays when the dealerships were closed and when I went to the dealership I had several to test drive. The salesperson let me drive whatever I wanted for as long as I wished so I did, spent an entire day driving trucks. How fun is that. Only hiccup was I was a cash buyer and could have used a bit more information on their policies regarding payment, but it worked out. Also, they were pretty good at wearing masks and social distancing so I felt comfortable at the dealership itself. Did I say I really like the truck?

Good dealership will use them again. Love my mustang

Jack at AutoNation Ford was professional, helpful and very customer service minded at my last oil change appointment. 5 Stars Jack!

Jareth is an all star! Very friendly and super knowledgeable.

Did a quick and efficient job.

I was dropping my truck at the service department for the dreaded experience of auto repair. The service adviser was checking the truck in and listening to my discription of the problems. the fan motor inside was growling like it was ready to explode. At that moment a mechanic walked by and stopped to listen to the truck. His name is Forrest Owen. Forrest seemed to take a personal interest in what was going on and gave his opinion of what he thought was the cause. I went on to describe the long term problem that I have had with the truck overheating while towing a trailer. After inspecting the radiator and cooling system, Forrest said he would be the mechanic working on the truck and that he would get started to it the next morning (RIGHT? I SAID SARCASTICALLY TO MY SELF). I was completely surprised when Forrest called me the next morning with his findings and his plan of how he was proceeding. I won't go into the detail of what happened from that point on except to say that I have never had the outstanding communication, advice, professionalism and service that Forrest provided to me. I was shocked that the mechanic would take the time to keep me informed instead of the Service Advisor who never calls you back like they say they will. Forrest told me when the parts would be in and when the truck would be ready, and it was. He called me again and asked me to call him after I tried towing again to let him know if the repairs solved the problem. I AM SO IMPRESSED WITH FORREST. I have never been so pleased with a service experience. It is so refreshing to know that someone cares and is willing to do the extra to help others. Thank You Forrest!

Jack, at Littleton location is always helpful, knowledgeable and professional. He saved me hundreds of dollars once by installing the crossbars on my luggage rack himself and for free. Super great guy. Best customer service!

Jack helped me get my truck fixed and back in my hands quickly. A job that was supposed to take a couple days was done in one. Thanks for pushing to get it fixed

Routine service as well as attending to recall issue was done quickly and by the time promised. Staff very professional.